Profile - Tim Miles

Contact
Tim Miles
www.linkedin.com/in/timothymiles Technical Architect at Salesforce
(LinkedIn) Georgetown, Massachusetts
salesforce.com (Company)
nigerianscammers-
timmay.blogspot.com/ (Blog) Summary
Highly motivated and accomplished technical professional with
Top Skills
expertise in software training & sales demonstrations; application &
Microsoft SQL Server
database development; as well as systems analysis & architecture.
Business Intelligence
But, in today's talent-rich market, many people can say the same
Business Analysis
thing.
Certifications
What sets me apart from the others?
Impact of Unconscious Bias
App Customization Lite Badge
I have an enthusiasm and vision for technology solutions that I can
Salesforce Ecosystem
convey to both technical and non-technical audiences. I enjoy the
Mobile Basics Badge
entire technical sales lifecycle: analyzing a client’s needs, pitching a
Lightning Experience Rollout Badge
solution, building that solution, and training users. I take a forward-
thinking, adaptable, and creative approach to all aspects of my
Honors-Awards
work.
Interface Design Award (Small
Business Division).
Publications Experience
Database Design Introduction
Salesforce
Access 2010 Introduction
4 years 6 months
Oracle PL/SQL Fundamentals Vol. 1
&2 Technical Architect
C# Introduction February 2020 - Present (2 months)
Greater Boston
Excel 2010 VBA Programming
Technical Architect
October 2015 - Present (4 years 6 months)
Greater Boston
Platform Solutions Engineer

October 2015 - Present (4 years 6 months)
500 Boylston Street, Suite 1900, Boston MA
Basically I take my intellectual curiosity, great problem solving skills and an

unwavering belief that the right technology can solve any quantifiable business
problem. I work with customers to determine how to leverage the Salesforce
technology to fill those needs. Once completed, I take complex pieces of
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technology and explain them in a simple and easy to understand way to seal
the deal.
Yes, I took the job description and modified it for this position. Once I fully
grasp the nature of this position, I'll post something in my own words.
Technical Architect
October 2015 - October 2015 (1 month)
Greater Boston
CompuWorks Systems, Inc.

Consultant
November 1994 - August 2016 (21 years 10 months)
What started as a contract trainer position quickly evolved into technical
sales, software development, and technical writing, in addition to classroom
instruction.
• Classroom instructor/presenter. Workshops and demos conducted in US,

Europe, and Asia, on a wide variety of custom and off-the-shelf applications.
• Online trainer. Library of courses available on Udemy.com and Safari.com.
Introduction to C# is currently ranked #5 in Safari’s Top 500 online classes.
• Software Developer. Designed and built custom software solutions for a
variety of different industries. Worked closely with customers in all steps of the
application development lifecycle.
• Technical Sales Lead. Delivered sales demos, participated in needs
analysis, worked closely with pre-sales interpreting customer technical
specifications.
• Technical Writer. Created technical specifications documents, user’s
manuals, and training guides.
• Troubleshooter. Provided installation assistance and troubleshooting
expertise to customers, VAR’s and integration partners.
• Customer Service Advocate. Worked as liaison between Sales and Technical
staff to identify and resolve outstanding issues.
I am very fortunate to have worked extensively with CompuWorks customers.

It has given me the opportunity to work and gain experience with many
different industries. The list includes:
* Software
* Healthcare
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* Accounting
* Hardware Automation
* Government
* Business
* Commerce
* Law
* Banking
* Education
* Insurance
* Telecommunication
* Real Estate
Kronos
Software Engineer IV
April 2015 - October 2015 (7 months)
Chelmsford, MA
Responsible for designing solutions to database bottlenecks in the Kronos

SaaSHR cloud application. After identifying severe latency and deadlocks, I
design, document, and build the solution to improve performance.
SAS Institute
Business Solutions Consultant
September 2006 - February 2015 (8 years 6 months)
Middleton, MA
Originally hired to create a C# application to manage the design and creation

of the metadata for the SAS Merchandise Planning application.
• Lead architect and developer of C#/SQL Server application called Metadata

Manager.
• Wrote all training materials and User’s Guide; delivered classroom training.
Later became the lead Metadata Consultant for the SAS Merchandise
Allocation product. I assisted the post-sales team in presenting the application
to clients, then developed and implemented a client-adapted solution.
• Solution Development Workshop (SDW) – Worked closely with SAS clients

scoping field customizations used for functional specifications.
• Created technical documentation outlining required metadata modifications.
• Created software demos to help clients visualize proposed customizations to
the SAS Allocation system.
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• Worked closely with clients during implementation and assisted in User
Acceptance Testing (UAT).
• Programmed automated tools to assist in metadata creation and
modifications.
Sensitech
Contract Programmer
April 2006 - September 2006 (6 months)
Beverly, Massachusetts
Senior application developer responsible for writing software to interface with

proprietary hardware communication drivers.
Worked closely with hardware development group to help create software

to communicate with proprietary hardware protocols. From the design
specifications, I created drivers to automatically scan PC serial and USB ports
to communicate with hardware.
Also created a new user interface used to guide users to automatically

download data from hardware. A new user interface was created to display
and configure stored settings in hardware monitor.
Helped management review different 3rd party charting tools to determine best
solution for future software.
Kronos
Contract Developer - Sub contracting with Kronos
November 2004 - June 2005 (8 months)
Chelmsford, Massachusetts
Contract programmer responsible for troubleshooting and repairing issues

found with existing code. Worked with multiple web objects created using
Visual Basic. Also worked extensively with SQL Server queries and stored
procedures.
Tasks included analyzing issues found by QA and determining the root cause
of each issue. I was fortunate to be able to work on many different proprietary
web and database objects.
Division of Health Care Finance and Policy

Contract Software Manager/Developer
2000 - 2002 (2 years)
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Manager/Senior programmer responsible for creating new ASP.net application
to replace a legacy Visual Basic 6.0 - Customer Management System (CMS).
New intranet application is designed to replace CMS and integrate the EPS
management system named HALxp.
Responsibilities include:
* Architect responsible for designing the .NET infrastructure for new ASP.net
enterprise application.
* Redesigned CMS database structure to allow for future scalability.
Department upgraded to SQL Server 2000 for project
* Design the ASP.net interface
* Create all business objects using Visual Basic.net
* Create database objects using Visual Basic.net
* Designed security infrastructure for new system
Lead programmer responsible for designing interface and processing layers for
new Enterprise Processing System. This suite of applications is used to input,
verify and warehouse data received from State-wide health care providers.
This new system incorporated a 3-tiered, client server Visual Basic 6.0 front-
end to SQL Server 7.0 database.
The primary objective of project was to create a new suite of applications that
encompassed four existing systems. Design considerations included:
* Intuitive user interface design and functionality to reduce training

requirements for existing users. This was achieved using Interactive Design
Techniques
* Faster processing speeds accomplished by using multiple threads and MTS
* Incorporated flexible security
* Improved relational database design
Insight Direct
Manager/Senior Programmer
June 1998 - June 2001 (3 years 1 month)
Manager/Senior Programmer of 5-person development team responsible for
redesigning existing MaidSoft application to 3-tiered, client-server Visual Basic
6.0 front-end to SQL Server 7.0 database.
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* Designed multi-site functionality into existing relational database design.
* Created business objects managing all business rules and communication
with database.
* Improved User Interface using Interactive Design Techniques.
* Designed custom security for application.
* Created new functionality to client specifications.
* Winner of Microsoft Interface Design Award (Small Business Division).
Now called ServiceCEO
Sallie Mae - Formerly known as USA Group

Super Genius
1992 - 1995 (3 years)
Hired as a database programmer. During my employment, I was responsible
for designing and developing over 15 different database applications. The
most visible was the Loan Consolidation application. Originally expected to
manage approximately $250,000 in consolidated loans, it quickly increased to
over $5,000,000 in the first year.
I also branched into software end-user training developing and delivering over
14 different titles.
United States Army National Guard

SSG E-6 - Section Chief
May 1985 - November 1994 (9 years 7 months)
Battery A - Greencastle Indiana
Member of the 38th Infantry Division - 2nd/150th Field Artillery - Battery A.
- 13B-20 Artilleryman
- Section Chief of an 8-man artillery crew.
- Graduated top of class in Basic Training/AIT
- Selected Sharp Soldier six years out of nine
- Graduated top of class in NCO school
- Ranked 5th out of 400+ in Officer Candidate School
Education
Purdue University
BS, Computer Information Technology · (1986 - 1990)
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Northeastern University
C++
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Contact

Platform Solutions Engineer

Basically I take my intellectual curiosity, great problem solving skills and an

CompuWorks Systems, Inc.

• Classroom instructor/presenter. Workshops and demos conducted in US,

I am very fortunate to have worked extensively with CompuWorks customers.

Responsible for designing solutions to database bottlenecks in the Kronos

Originally hired to create a C# application to manage the design and creation

• Lead architect and developer of C#/SQL Server application called Metadata

• Solution Development Workshop (SDW) – Worked closely with SAS clients

Senior application developer responsible for writing software to interface with

Worked closely with hardware development group to help create software

Also created a new user interface used to guide users to automatically

Contract programmer responsible for troubleshooting and repairing issues

Division of Health Care Finance and Policy

* Intuitive user interface design and functionality to reduce training

* Winner of Microsoft Interface Design Award (Small Business Division).

Now called ServiceCEO

Sallie Mae - Formerly known as USA Group

United States Army National Guard

Member of the 38th Infantry Division - 2nd/150th Field Artillery - Battery A.

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