E-Ticket

Order # 402-8749125-4626700

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Boarding point phone number
7464925610 9119756668 redBus support
Phone No. 18001035395

Bus Booking
Ticket ID: 88V9FG95
PNR: TS230725011155030970PXYQ/63221/Sonprayag-Haridwar 09:00 AM

Sonprayag(uttarakhand) Haridwar
DevBhoomi Travels
Non AC Seater 2+2

Boarding Point: 8h 00m Drop Point:

09:00 AM duration 05:00 PM

Wed, 20 Sep Wed, 20 Sep

Near Sitapur Bus Stand (Sonprayag) Near Bus Stand Haridwar

Near Sitapur Bus stand Near Bus Stand Haridwar
Contact: 7464925610 9119756668 Contact: 9897612149 9760262622
7983976288

Traveller Details
Traveller Gender, Age Seat number

Ashutosh Sahoo Male, 31 years 6

Total Fare: ₹1050.0

(Inclusive of all taxes)

Note :
It is recommended to carry printout of the ticket. Certain Bus Operators don't accept E-Ticket.

Important Information
It is recommended to carry printout of the attached e-ticket. Certain Bus Operators might not
accept the e-ticket.

Passengers are required to carry the valid ID proof at the time of boarding the bus.

Cancel your booking by clicking here.

Happy journey!
 E-Ticket
Order # 402-8749125-4626700

Contact Information
Need further help on this order?
Get in touch with our customer support by clicking here.

Travel Policy
Liquor Policy:
Carrying or consuming liquor inside the bus is prohibited. Bus operator reserves the right to deboard drunk
passengers.

Pick up time policy:

Bus operator is not obligated to wait beyond the scheduled departure time of the bus. No refund request will
be entertained for late arriving passengers.

Cancellation Policy
Time Cancellation % Cancellation
Amount

Before 13th Sep 09:00 AM 20% 200

After 13th Sep 09:00 AM & Before 17th Sep 35% 350
09:00 AM

After 17th Sep 09:00 AM & Before 19th Sep 50% 500
09:00 AM

After 19th Sep 09:00 AM & Before 20th Sep 100% 1000
09:00 AM

Any cancellation of tickets can incur cancellation charges based on the bus operator policy.
Please refer cancellation amounts in above table.
Cancellation charges are computed on a per seat basis. Above cancellation fare is calculated
based on seat fare of Rs. 1000.00
Partial cancellation is not allowed for this ticket.
The customers will receive refunds after deducting the cashbacks, offer discounts and non-
refundable charges as per the bus operator’s policy.
Note: Cancellation charges shown above are exclusive of GST.
For RTC buses - The cancellation amount and slab shown here is based on the approximate
estimate and can change at the time of the Final RTC Cancellation Call Time based on the
RTC rules. This cancellation info is an estimate provided for your reference and should not
be treated as the actual cancellation receivable amount. The Cancellation fee and other
non-refundable components will be deducted from the passengers ticket booking amount
in real-time as per the real-time RTC cancellation rules.

Happy journey!
 E-Ticket
Order # 402-8749125-4626700

Terms & conditions

Amazon is only an intermediary bus ticket booking platform and it does not operate bus services of its own, neither does
it directly liaise with any bus operator for these bookings. In order to provide a comprehensive choice of bus operators,
departure times and prices to customers, it has tied up with redBus, which in-turn has tied up with many bus operators
and service providers. Amazon's advice to customers is to choose bus operators they are aware of and whose service they
are comfortable with.

This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator, by whatsoever name
referred to, should not use this site for individual/ group bookings. In the event that any bookings by travel agents/tour
operators/consolidators/aggregators through the Amazon site are detected, Amazon reserves the right to cancel such
bookings immediately, without any notice to such travel agents/tour operators/aggregators/consolidators, and/or to
withhold payments/commissions thereto. The various discounts and offers mentioned on the site are applicable to the
consumers for the purposes of end use of the consumers only.

As set out above, since Amazon is merely acting as an intermediary connecting the consumer with the ticketing
inventory available on redBus, Amazon is not responsible for fulfilment of any bus service related terms, which includes:
1. Providing customer support and information in case of any delays / inconvenience during the bus ride.
2. The amenities provided on the bus, i.e., the bus seats, charging point, AC etc. not being up to the assured standards
or customer expectation.
3. The bus operator canceling the trip for any reasons whatsoever, including unavoidable reasons such as malfunction
of the bus, landslides, or other reasons attributable to weather conditions or any other natural calamity.
4. The baggage of the customer getting lost / stolen / damaged.
5. The bus operator changing a customer's seat at the last minute to accommodate another passenger's requirements.
6. The bus not departing / reaching on time.
7. Misbehavior, including profane behavior by the bus operator's employees.
8. The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point
if you are not a regular traveler on that bus or route).
9. The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take
customers to the bus departure point.
10. The bus breaking down during the journey and bus operator not arranging for an alternate in reasonable time.
11. Any other service or safety related concern not mentioned above which is the responsibility of the bus operator

Luggage policy

Please note below general policy for luggage for your journey. This policy is subjected to change depending upon the
luggage policy of each bus operator:
1. Each passenger is allowed to carry one bag of up to 10 kgs and one personal item such as a laptop bag, handbag, or
briefcase of up to 5 kgs.
2. Passengers should not carry any goods like weapons, inflammable, firearms, ammunition, drugs, liquor, smuggled
goods etc. and any other articles that are prohibited under law.
3. Bus operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with
extra luggage than what is mentioned above.

Happy journey!
 E-Ticket
Order # 402-8749125-4626700

Service related
1. The departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source
before the time that is mentioned on the ticket.
2. Passengers are required to furnish the following at the time of boarding the bus:
a. A copy of the ticket (A printed copy of the ticket/the printed copy of the ticket email wherever acceptable).
b. A valid identity proof.
c. Booking SMS (M-ticket).
Failing to do so, they may not be allowed to board the bus.
3. Amenities for this bus as shown on Amazon have been configured and provided to Amazon by redBus. Please note
that Amazon provides this information in good faith to help passengers to make an informed decision. The liability
of the amenity not being made available lies with the bus operator and not with Amazon.
4. In case a booking confirmation e-mail and SMS gets delayed or fails because of technical reasons or as a result of
incorrect e-mail ID/Phone number provided by the user etc., a ticket will be considered 'booked' as long as the ticket
shows up on the order details page of Amazon.
5. Grievances and claims related to the bus journey should be reported to customer support team of redBus within 10
days of your travel.

General terms
1. The bus bookings on the website https://www.amazon.in/bus-tickets/ and corresponding mobile application and
mobile website ("Amazon.in") are powered by Ibibo Group Pvt. Ltd. ("IGPL") and are brought to you by Amazon Pay
(India) Private Limited ("Amazon").
2. These terms and conditions ("Terms") govern the bus bookings made available to you by IGPL through Amazon.in
("Bus Bookings").
3. These Terms are in addition to the Amazon.in Conditions of Use and Sale and the User Agreement for Amazon Pay
to which you agree by using Amazon.in. To the extent the Amazon.in Conditions of Use and Sale are inconsistent
with these Terms, these Terms will prevail with respect to the Bus Bookings only. Notwithstanding anything
contained herein, Amazon reserves the right to remove or withdraw the availability of Bus Bookings from Amazon.in
at any time and without any prior notice to you.
4. By availing or making the Bus Bookings, you will be deemed to have accepted these Terms and expressly agree that:
a. Amazon will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or
indirectly, in connection with the Bus Bookings; and
b. Amazon will not mediate any disputes or differences between you and IGPL or the concerned bus operator.
5. You can make the Bus Bookings only if you: (a) have an account on Amazon.in; and (b) are 12 years or above.
6. The Bus Bookings inventory available with redBus is provided to you on an as-is basis by Amazon. Any cancellations
or modifications of Bus Bookings or changes in bus schedule will be in accordance with redBus Terms of Service and
Amazon will not be responsible for any such cancellations, modifications or changes.
7. To avail the Bus Bookings, you must be logged into your account on Amazon.in.
8. For the purposes of availing the Bus Bookings, you warrant that:
i. You will provide your complete information / details such as your name (as per your passport or any other
officially valid document), your address, your e-mail address, mobile number etc.; and
ii. All information supplied by you is accurate, current and complete. In case such information is erroneous or
incorrect, for any reason whatsoever, you will be solely responsible for same.
9. Your information, such as your name (as per your passport or any other officially valid document), your e-mail
address, mobile number, age, sex etc. provided to us to enable the Bus Booking will be shared with redBus, and

Happy journey!
 E-Ticket
Order # 402-8749125-4626700

redBus will onwards share this information with the bus operators who will use these details with the primary
purpose of generating a booking / ticket ID, and to verify the identity of the consumer boarding the bus. Amazon
being an intermediary does not directly liaise with or contact any bus operator. Therefore, once the information has
been shared with the bus operators by redBus, the information is governed by the data policies of the bus operators,
and Amazon has no visibility or control over the use of this information by the bus operators. By providing your
consent for sharing of information with redBus and the bus operators, you are conveying your understanding and
acceptance of these data sharing terms and you acknowledge that Amazon is in no manner responsible for the use
of this information by the bus operators. For any queries in relation to the use of your information by the bus
operators, please contact the bus operators directly.
10. The Bus Bookings may not be available in certain geographic locations and Amazon will not be liable in any manner
for such unavailability of Bus Bookings. The availability of such Bus Bookings on Amazon.in does not imply or
warrant that these Bus Bookings will be available at any time in your particular geographical location.
11. The availability of Bus Bookings and other ancillary services (such as ancillary services provided by bus operators
that are made available through Amazon.in) is subject to availability and Amazon will not be responsible if at any
time the selected Bus Booking and/or ancillary service is not available for any reason whatsoever.
12. All applicable payments, charges, costs, taxes and levies in relation to the Bus Bookings, including without limitation
sales tax, service tax, goods and services tax etc., will be payable by you.
13. In the event your payment for the transaction of Bus Bookings has not been completed for any reason whatsoever,
you will not be able to avail / make the Bus Bookings.
14. There may be contests, offers or promotions in relation to the Bus Bookings that will be governed by its own terms
& conditions. You must read and agree to such terms & conditions before you participate.
15. Any queries in relation to the Bus Bookings should be addressed directly to redBus (IGPL) at 18001035395. Amazon
will not be responsible and/ or liable for handling, entertaining or resolving any queries or grievances in connection
with your Bus Bookings.
16. By availing the Bus Bookings, you agree and consent to your information (including sensitive personal information)
being disclosed or shared with our affiliates/group companies (located either in India or abroad), or third
parties/service providers including redBus and / or the bus operator for the purposes as set out in these Terms and
for providing you with other products, and/or services.
17. In addition to other limitations and exclusions in Amazon.in's Conditions of Use and Sale and User Agreement for
Amazon Pay, in no event will Amazon or its directors, officers, employees, agents or other representatives be liable
for any indirect, special, incidental, consequential, or punitive damages, losses, claims, costs and expenses, or
damages of any kind, arising out of or related to Bus Bookings.
18. Amazon will not be responsible or liable for any loss or damage whatsoever in connection with the Bus Bookings
including in case of any deficiency in services provided by any third party such as Bus operators.
19. Amazon reserves the absolute right to alter any of these Terms at any time without prior notice to you.
20. These Terms are governed by the laws of India. Any disputes arising out of and in connection with these Terms will
be subject to the exclusive jurisdiction of the courts at Bangalore.

redBus terms of Service

1. The 'Total Payable Amount' of the Bus Bookings displayed on Amazon.in includes all charges for the ticket(s) and/or
other ancillary services, convenience or internet handling fee and the applicable government taxes.
2. You will be required to pay the entire amount appearing as the total price of the Bus Bookings prior to the
confirmation of your Bus Booking.
3. There will be no refund for 'no-shows' or any partially unused bus bookings.
4. Infants must be accompanied by an adult at least 18 years of age.
5. All Bus Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by

Happy journey!
 E-Ticket
Order # 402-8749125-4626700

the respective Bus operator / supplier.

Amendments
1. Any amendments to the boking including route change, date change, seat change and name change for the
travelers, GST details are not allowed.
2. redBus will assist you with cancellations to your bus Bookings in accordance with Bus operator's policy.

Cancellations terms
1. Every booking made through Amazon.in is subject to cancellation charges levied by the bus operator, which may
vary by Bus trip, journey date and the route.
2. Some booked fares may be non-refundable per the specific bus operator' policy.
3. Online cancellations: First time cancellations can be made online by clicking the 'Cancel Ticket' button available on
'Your Orders' section on Amazon.in. Any subsequent cancellations must be made offline by calling redBus customer
support at 18001035395.
4. Only cancellation requests made online through 'Your Orders' section on Amazon.in or via telephone through our
customer support shall be entertained. redBus shall not be liable to entertain any cancellation requests made
through any other medium (such as SMS, e-mail etc.)

Refunds
1. Refunds for the cancellation(s) initiated through 'Your orders' section will be processed by Amazon to the original
method of payment, within 5 business days, after receipt of cancellation confirmation from redBus.
2. It is hereby clarified that when Bus Booking(s) are cancelled by you directly with the bus operator, the bus operator
will not process the refund for such Bus Booking(s) and the refund process must be initiated by you either through
'Your Orders' section of Amazon.in or by contacting redBus customer support.
3. Processing timelines for cancellation and refund requests vary depending on each bus operator.
4. The refund for your cancellation will be provided to you only after the respective bus-operator/service provider
processes to us your eligible refund. In case a bus operator ceases its bus operations, any refund owed by the bus to
the passenger will be processed to you only after receiving the same from the bus operator.

No show
1. The bus operator reserves the right of admission or boarding for a bus trip, in case the customer fails to board for
his/her itinerary. redBus and/or Amazon shall not be responsible or liable for such refusal of admission or boarding.

GST
1. As per the terms of Amazon.in, bus ticket booking is not enabled for business offering.
2. We assume that our users are not a GST registered person. Accordingly, you can receive a GST tax invoice as an end
customer, i.e. without your GSTIN, as per the general Amazon.in Conditions of Use.
3. Bus operators are solely responsible for issuing GST invoice for the bus booking amount. Contact bus operators
directly for GST invoice for the bus booking amount.

Bus operator Terms and Conditions

In addition to the terms and conditions mentioned hereunder, the respective operator's terms and conditions will also
apply. Please visit the concerned bus operator's website for the complete terms and conditions and the specific terms of
carriage of such bus operator with which the Bus Booking has been made.

Happy journey!