Unit 1: You are the new HR manager.

Write your own introduction email in around 80

words
To: All the staff of FTU Office
From: Fus
Subject: Introduction from Fus to all the beloved fellows
Dear colleagues,
I am Vy, who is your new HR Manager at our company. I want to introduce myself to you all as
we will be working closely together. Before joining this fast-growing company, I worked for a
cosmetic company. I am desperately excited about being collaborating with you all here.
Please feel free to contact me if you would like to get in touch. I'm looking forward to forging
many valued relationships and working together.
Kind regards,
Vy
Unit 2: Write the email to the CEO with the action points for informing people about the
takeover in around 100 words.
To: the CEO
From: Fus
Subject: Meeting with an Australian cosmetic firm
Due to our discussion about the optimal way to inform staff and clients about the possible
takeover, we reached a consensus. Both of us know it is crucial to inform them of the situation
before they can read it via the press. I suppose that we should have a small meeting with our staff
to disclose the situation. Besides, we also should contact our biggest consumers as soon as
possible.
Primary action points:
+ Invite staff to meet via email
+ Have a meeting with all the staff
+ Send staff a summarizing current situation letter
+ Formally inform our biggest clients
+ Release issue press
Please note that there will be a full team meeting next Monday. We expect everyone to attend.
Your faithfully,
Vy
Unit 3: Write an email to the project leader requesting an update on the refurbishment in
around 150 words.
To: Mrs Canh, Project leader
From: Fus
Subject: Requesting for update on refurbishment of FTU Office
Dear Mrs Canh,
I am writing with reference to updating how the refurbishment of FTU Office is going and if we
are going to be able to move in on schedule. I’d love to know the project’s deadline and the
current state of it. Furthermore, if you are not going to meet the deadline, I’d appreciate it if you
could let me know when the finish date will be.
In addition, if my brain served me right, I remember that our project is lack of apparatus at the
moment. I hope that we can have a meeting tomorrow to discuss the contingency financial plan.
Also, we will rearrange and analyze for having reasonable expenses to tackle this problem.
Finally, I’d like a list of all the problems so far and information about any potential problems that
you think might come up in the near future.
Kind regards,
Vy
Unit 4: Write a letter of about 150 words confirming an order from another company
Dear Mr. John,
ORDER CONFIRMATION
We are writing to you to confirm your order number 1234 for ... untils a week for 12 weeks,
which we received this morning
Your product has been verified by our personnel and is now in the packing process. As you
know, the item is Desk Lamps - Model PWB2. The quantity is 80 items. As usual, you will
purchase 40 for each unit. Nonetheless, we discussed a 20% reduction on orders over 80 units,
and we agreed to that last week. We also confirm that delivery will take place on May 5, 2023
and will be sent to BRF, 12 Tristram St, Perth.
You can either pay ahead of time or pay upon delivery. We have business terms and conditions
with the invoice. The payment term is 30 days after the date on the invoice for the new customer.
We are looking forward to your pleasant. If you have any queries, please do not hesitate to
contact us.
Yours sincerely,
Vy
Unit 5: Write a product preview of about 150 words using note below
Review of my new tablet.
Recently, I wanted a tablet to watch films when traveling. I noticed that my colleague had one.
That's why I decided to buy a new tablet. I selected tablet gen 10. Prior to making a decision, I
read a lot of reviews first about an e-commerce trading room like shopee, lazada, or KOLs,
YouTubers. The tablet I bought got a very good price. It is 25 percent cheaper than other brands.
Naturally, my tablet also had strengths and weaknesses. Firstly, tablet gen 10 has a good size
screen, just 10.9 inches. Secondly, this tablet is really easy to use. In addition, it has clear graphs.
Nevertheless, gen 10 tablet has a few things that I do not like. Its volume is not very loud. This
makes it sometimes difficult to hear even with headphones. Furthermore, the battery is very
poor, and only lasts three hours. Thus, I need to charge it twice a day. Another problem I dislike
on this tablet is the screen always dirty. Maybe next time I'll get a more expensive one.
Conventionally, I rate this tablet only three-star only.
Unit 6: Read this email from the Human Resources Manager (Carla), requesting some
health and safety guidelines. Imagine you are Matteo and write the guidelines, giving staff
information on health and safety. Write about 120 words.
GUIDELINES ABOUT HEALTH, SAFETY, AND FITNESS.
Health:
 Don’t go to work when you are ill. Please stay at home when sick
 Be aware of the flu at this time of year
 Make sure to wash your hand regularly to avoid bacteria on door handles
 Don’t use the air conditioning in the winter
Safety:
 Don’t forget to sit in a comfortable position at the correct height in front of monitors to avoid
back problems.
 No one is permitted to repair equipment. You must call IT on 4343 and make a maintenance
request. Fitness:
 You are encouraged to take the stairs or go for a walk at lunchtime
 Watch out for making best use of the company’s private healthcare and have annual check-ups
with a nurse
Unit 7: ‘THANK YOU’ EMAIL
Your company bought some new computers but some of them did not work properly. You
were very happy with the way the company dealt with the problem. Write an email
thanking the supplier. Use the notes below. Write about 140 words.
I am writing to thank your company for the excellent service we received when some of the
computers we had bought from you did not work properly.
We contacted your help desk immediately and the person I spoke to was very friendly and
obviously knew a lot about the product. He apologised for the problems we were having and
suggested that he could exchange the computers or send out an engineer to solve the problems.
We decided that it would be better to have new computers and they arrived the next morning.
One week later we received a phone call from your customer service department asking us if
everything was now OK. We were happy to report that there were no more problems.
I would like to thank you once again for your prompt and excellent service and we will certainly
use your company again.
Kind regards,
Vy
Unit 8: . Look at the notes from page 132. Brainstorm some ideas for the report. Then,
individually, write a short report of about 160 words.
Requested by: HR Manager
Why: too many staff leaving after one year
Findings: salary not competitive, communication bad, too much work (add your own details)
Recommendations: use your own ideas
The HR Manager asked me to write this report because too many staff are leaving the company
after only one year. This report looks at the reasons why staff are leaving and offers
recommendations.
One of the key problems seems to be pay. Employees say they can earn more money in other
companies, so they leave here and go to our competitors. It was also found that staff feel that
communication within the company is not very effective and that it is difficult to get the
information they need. Another factor is that there seems to be too much work for everyone,
which means staff are stressed and often have to work late.
It is therefore recommended that the company reviews staff salaries to make them more
competitive. We should also look more closely at improving company communication and train
staff to communicate more effectively. Finally, we should review our staffing levels and the way
in which work is delegated.