Syllabi-Fundamentals in Lodging Operations

Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY

Bambang, Nueva Vizcaya
OUTCOMES-BASED COURSE SYLLABUS FOR COLLEGE SPECIFIC SUBJECTS
CS No: HPC2-2S-2023-2024
COLLEGE OF INDUSTRIAL TECHNOLOGY

Bachelor of Science in Hospitality Management
Major in Lodging Management
Course Number: HPC2 Course Credit: 3

Course Title: Fundamentals in Lodging Operations with Housekeeping Operation Weekly Contact Hours: Lecture: 2 Laboratory: 3
Prerequisite: THC1 Semester: Second Semester
UNIVERSITY VISION, MISSION, GOALS, QUALITY POLICY, CORE VALUES
UNIVERSITY VISION A leading university in education, innovation, and sustainable development
UNIVERSITY MISSION We engage. We innovate. We empower.

We transform education by adhering to global standards and fostering research and innovation for sustainable development.
DEVELOPMENTAL GOALS Research & Development cum Administrative Efficiency

Globally Competitive Graduates
Community Engagement
Technology Commercialization Internationalization
QUALITY POLICY “The Nueva Vizcaya State University, a leading university in education, innovation, and sustainable development, is committed to create a harmonious and
improved standard of living through equitable access to quality education, research, extension and training”.
To achieve this, we shall:
• Commit to improve continually the quality management system;
• Uphold the institution’s core values through adherence to applicable standards;
• Promote innovations and transfer of technologies;
• Initiate and nurture relevant expertise to improve delivery of services; and
• Deliver responsive instructional learning.
“We commit, uphold, promote, initiate, and deliver to create change.”
Property of the NUEVA VIZCAYA STATE UNIVERSITY. Not to be reproduced or shared without written permission from the Office of the Instruction and Curriculum Development.
Page 1 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
CORE VALUES
B BOUNDLESSNESS - Fostering a boundless mindset, we empower global citizens

for success in an interconnected world
A ADAPTABILITY - Embracing adaptability and agility to navigate change,
innovate, and seize growth opportunities
EXCELLENCE - Prioritizing excellence, upholding high standards, fostering
E continuous improvement, and delivering quality education, innovation & C CREATIVITY - Fostering a culture of creativity and encouraging exploration
of new ideas and solutions for positive change
development
SERVICE - Focusing on meeting the needs of students, faculty, staff, and
S community with dedication to exceptional service grounded in integrity and T TRANSPARENCY - Upholding transparency, honesty, and ethical practices
for accountability and trust in all external and internal interactions
professionalism
T TEAMWORK – Practicing collaboration, teamwork, and cooperation for better

outcomes and a culture of shared success through diverse perspectives
S SUSTAINABILITY - Promoting responsible environmental practices and
social responsibility for the well-being of communities and the world
INSTITUTIONAL LEARNING OUTCOMES
1.
2. The NVSU graduate is able to transcend mediocrity, exhibit innovativeness and creativity in various contexts and
Globally Competitive Professional
achieve genuine excellence by intellectually and ethically scrutinizing decisions to address complex situations, and
problems in their personal and professional lives.
Socially Responsive and Culturally Sensitive Citizen 3. The NVSU graduate is able to actively collaborate in the global arena through cross-cultural interactions,
demonstrates concern and compassion for the plight of the vulnerable and marginalized sectors of society by
participating meaningfully in the process of social transformation, continuously works in solidarity with people and
institutions, all for the glory of God and country.
4.
Information and Technology Proficient Researcher 5. The NVSU graduate is able to adeptly use technology in analyzing, synthesizing, and applying information practically
and ethically within personal, professional and academic contexts.
6.
Morally Upright and God- loving Person 7. The NVSU graduate is able to practice honesty, fairness, truth, and integrity at all times and creates an environment
where the experience of God is lived and shared.
Page 2 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
I. COURSE TITLE: Fundamentals in Lodging Operations with Housekeeping Operation

This course describes the skills, knowledge and performance outcomes required to explore and analyze the management and practices of lodging operations
and related sales activities in the major operating and support departments. It will also expose the students on the unique aspect of managing a service-based
lodging establishment delivered by diverse employees and understanding of the business and financial operations of the lodging firm. The course introduces
II. COURSE DESCRIPTION: the housekeeping department of a hotel and lodging organizational structure; roles and responsibilities; functions of the department, equipment and tools for
housekeeping operations; methods and procedures of cleaning operations including linen, uniform and laundry service; general maintenance and decoration
of a hotel; safety and sanitation in housekeeping operations; management of operations and recordkeeping; precautionary procedures; guest safety and hotel
assets. Laboratory includes actual exposure in the housekeeping operations.
III. PROGRAM OUTCOMES: By the time of graduation, the students of the program shall have the ability to:
PO1: Produce food products and services complying with enterprise standards.
PO2: Apply management skills and food and beverage service operations.
PO3: Perform and provide full guest cycle services for front office.
PO4: Perform and maintain various housekeeping services for guest and facility operations.
PO5: Plan and implement a risk management program to provide a safe and secure workplace.
PO6: Provide food and beverage service and manage the operation seamlessly based in industry standards.
IV. COURSE OUTCOMES: At the end of the course, the students should be able to:
CO1: Discuss the roles and responsibilities of each members of the organization.
CO2: Perform the needed skills use in the fundamentals of lodging operation with housekeeping operation.
CO3: Practice to comply with regulatory and organizational requirements.
CO4: Acquire needed skills, knowledge, attitudes and personality required in becoming an effective housekeeping manager and;
CO5: Evaluate the effectiveness of students learning outcome on the core competencies in Housekeeping NC II
V. ALIGNMENT OF COURSE OUTCOMES (CO) and PROGRAM OUTCOMES (PO)

Page 3 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
Program Outcomes
Course Outcomes (CO)
(PO)
CO1: Discuss the roles and responsibilities of each members of the organization. PO2,
CO2: Perform the needed skills use in the fundamentals of lodging operation with housekeeping operation. PO3, PO4, PO5
PO2, PO3, PO4,
CO3: Practice to comply with regulatory and organizational requirements. PO5, PO6
PO2, PO3, PO4,
CO4: Acquire needed skills, knowledge, attitudes and personality required in becoming an effective housekeeping manager and; PO5, PO6
PO2, PO3, PO4,
CO5: Evaluate the effectiveness of students learning outcome on the core competencies in Housekeeping NC II PO5, PO6
PO2, PO3, PO4,
CO6: Interpret the techniques and strategies used to foster positive, ongoing relationship with guest. PO5, PO6
VI. LEARNING PLAN
COURSE
INTENDED LEARNING OUTCOMES SUBJECT MATTER TEACHING-LEARNING ACTIVITIES ASSESSMENT TASKS TIME FRAME
OUTCOME
At the end of the lesson, the students Orientation a. Reflective Teaching Reflection Paper Week 1
should be able to; 1. University Vision (Rubrics)
1. Familiarize themselves with the 2. University Mission
VGMO, classroom policies and 3. University Goals b. Collaborative Strategies
grading system presented in this Quiz on VGMO
4. Institutional Learning
(Answer Key)
syllabus Objectives
2. Apply the University Values in 5. Quality Policy c. Group Discussions
accomplishing varied tasks inside and 6. Classroom Policies
outside of the University. 7. Grading System
Page 4 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
CO1 At the end of the lesson, the students Chapter I: Introduction of 1. Integrated Method (LP) Quiz (Answer Key) Week 1-2
CO2 should be able to: Fundamental of Lodging -Lecture & Discussion
1. Trace the development of the hotel Operations ● The student will gain
industry. 1. History of Hospitality
knowledge in tracing the
2. Classify famous hotels, luxury hotels, Industry
development of hotel industry.
and amazing hotels in the world and 2. List of Famous Hotels,
have a better view on how it’s been Luxury and Amazing in the 2. Integrated Method (LPO)
Film Viewing Analysis
lay-out, decorated and structured. World. - Film-showing- discussion technique
Output
3. Discuss the applicable importance of 3. Social Ethics in the ● The teacher will show video
(Rubrics)
workplace clips on the list of famous hotels,
5’s in Housekeeping, Health and
luxury and amazing hotels in the
Sanitation, OSHA. 4. Principles in Health and
world.
4. Apply the importance of the following Safety, OSHA and
Sanitation in the Narrative output
needed values that is useful to 3. Activity Method (LP)
(Rubrics)
become a better hospitality staff. Workplace. - Project Technique
5. The 5’s in Good ● The student will be divided into
Housekeeping 5 groups with 8 members to look
for particular hospitality
employee to be interviewed and
scrutinize what is/are their best
practices when it comes on the
values of a hospitality staff, how
do they implement the OSHA
and 5S.
CO2 At the end of the lesson, the students Chapter II: Housekeeping 1. Integrated method (LP) Quiz (Answer Key) Week 2-3
CO3 should be able to; Essentials -Lecture discussion technique
1. Discuss the meaning of 1. Meaning of Housekeeping ● The students will gain knowledge
housekeeping, types of housekeeping 2. Types of Housekeeping on definition, types and scope of
and the scope of housekeeping 3. Scope of Housekeeping housekeeping maintenance.
Page 5 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
2. Classify the kinds of hotel, Maintenance
classification of guestrooms, 4. Kinds of Hotel Project output
2. Activity Method (LP)
terminologies used to describe 5. Classification of (Rubrics)
-project technique
various type of guest, and the types Guestrooms ● The student will collage the
of bed use in hotel and their sizes. 6. Room Status following; kinds of hotel, classification
3. Investigate actual operations in the 7. Terminologies Used to of guestrooms, and types of beds
industry in terms of housekeeping Describe Various types of use in hotel.
operation and services. guest 3. Investigatory Method (LPO)
8. Types of Beds used in -Field Study Technique Narrative Output
Hotel and their sizes. ● The students will be divided into 5 (Rubrics)
groups with 8 members to look for a
hotel and resort in the province or in
the locality to gather data and
information about the operation of
their organization.
CO4 At the end of the lesson, the students Chapter III: Housekeeping 1. Integrated method (LP) Quiz (Answer Key) Week 3-4
CO5 should be able to; Structure -lecture discussion technique
1. Describe the hotel organizational 1. Hotel Organizational chart
● The student will be gaining a
chart, housekeeping organizational 2. Housekeeping knowledge in regarding on duties and
chart and the housekeeping on board Organizational Chart responsibilities of housekeeping
organizational chart. (Large and Small) including hotel organizational chart
2. Discuss the duties and 3. Duties and and housekeeping organizational
responsibilities of the housekeeping Responsibilities of chart.
department land base and on board Housekeeping Department
Page 6 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
3. Define the different shipboard (Land Base) 2. Activity Method (LP) Written Output
terminologies 4. Housekeeping on Board -Project Technique (Rubrics)
4. Illustrate and lay-out of a passenger organizational chart. ● The students will be divided into
groups and present a picture of a
cruise and your hotel and resort 5. Duties and
passenger cruise indicating the
business. Responsibilities of different parts of the ship. Then list
Housekeeping Department five (5) famous cruise in the world
(On Board) with the cruise basic information and
6. Shipboard Terminologies 10 common shipboard terminologies
and meaning
Illustration Project
● The students will design and layout Output (Rubrics)
their dream hotel and resort and how
will you structure your operations.
CO4 At the end of the lesson, the students Chapter IV: Housekeeping 1. Integrated method (LP) Quiz (Answer Key) Week 4-5
CO5 should be able to; Tools, Materials, Equipment’s, -Lecture discussion technique
CO6 1. Practice to utilize the different use of and Chemicals ● The students will be practice to
housekeeping tools and equipment, 1. Housekeeping Tools and utilize the different use of
cleaning supplies and materials, Equipment and their uses. housekeeping tools and equipment
2. Cleaning Supplies and and their uses.
cleaning chemicals, guestroom and
public areas, materials and facilities Materials Performance Task
2. Investigatory Method (LPO)
or amenities 3. Cleaning Chemicals (Rubrics)
-Laboratory Technique
2. Discuss the general rules in the use 4. Public Areas and ● The students will be simulated on
of cleaning equipment and care for Guestroom materials and the use of different housekeeping
equipment. amenities cleaning materials/tool, equipment
3. Illustrate the different cleaning 5. General Rules in the use and chemicals.
equipment mostly use in institutional of cleaning equipment or
Page 7 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
housekeeping care for equipment and 3. Activity method (LP) Illustration Project
precaution, -Project technique Output (Rubrics)
6. Care for equipment and ● The student will be illustrating in
long or short bond paper to label and
precaution
give its cleaning maintenance and
7. Cleaning standards procedures of the three (3) cleaning
equipment particularly the Floor
Polisher, Vacuum Cleaner, and
Room Boy Cart.
CO3 At the end of the lesson, the students Chapter V: Types of Floor and 1. Investigatory Method (LPO) Performance Task Week 5-6
CO4 should be able to; Cleaning Care Maintenance -Laboratory Technique (Rubrics)
CO5 1. Describe the different types of floor 1. Types of floor and ● The students will be demonstrating
use in the hotel. cleaning care floor cleaning procedure.
2. Classify the different kinds of floor maintenance
cleaning care and maintenance 2. Standard of floor cleaning
2. Activity Method (LP) Project Output
3. Apply the different kinds of floor maintenance -Project Technique (Rubrics)
cleaning care and maintenance. ● The students will be collage two (2)
types of floor then identify their
cleaning care maintenance and
common cleaning tools used.
Page 8 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
Midterm Examination
CO3 At the end of the lesson, the students Chapter VI: Cleaning 1. Investigatory Method (LPO) Performance Task Week 7-8
CO4 should be able to: Procedures -Laboratory Technique (Rubrics)
CO5 1. Apply the different cleaning 1. Furniture and Fixtures ● The students will be performed or
procedures use in housekeeping 2. Window and Glass to demonstrate the different cleaning
department. Cleaning procedures. Written Output
(Rubrics)
2. Discuss the needed tools, chemicals, 3. Kitchen Cleaning
● They will answer the following
and equipment, in performing the Procedures questions; cleaning procedures, and
different cleaning procedures 4. Living room/Family Room the cleaning materials utilized in the
3. Perform the different cleaning Procedures following cleaning task? Public areas
procedures 5. Dining Room Cleaning facilities and equipment dusting
6. Stairs, Hallways and furniture’s ad fixtures, window and
Foyers Procedures glass cleaning, kitchen cleaning,
living room dining room cleaning,
7. Offices and dens
stairs and hallways cleaning,
procedures bathroom cleaning, carpet
8. Bathroom cleaning shampooing, and floor cleaning
9. Carpet Shampooing and procedure
Spot Removal Procedure
10. Floor Polishing
Procedures
11. Daily Routine
Maintenance
12. Basic Trouble Shooting
and Preventive
Maintenance
13. Importance of Preventive
Page 9 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
Maintenance
14. Waste Disposal
15. Basic Emergency
Procedures
CO3 At the end of the lesson, the students Chapter VII: Guestroom 1. Integrated method (LP) Quiz (Answer key) Week 9-10
CO4 should be able to; Operation and Services -Lecture discussion technique
CO5 1. Discuss the different processes and 1. Guestroom cleaning and ● The student will be gain knowledge
procedures use in the guestroom maintenance in different standard operating
operation and services 2. Room attendant’s cart procedures in guestroom cleaning
and maintenance. Rooms trolley and
2. Perform the standard operational 3. Procedure in entering a
bed making and etc.
procedures use in the guestroom guest room
operations and services. 4. Bed making procedures
for three sheet
(Traditional)
5. Bed Making Procedure for
Duvet 2. Investigatory Method (LPO) Performance Task
-Laboratory Technique (Rubrics)
6. Bed Stripping
● The students will prepare and
7. Make up service perform the different guestroom
8. Bed turn down service or operations and services;
night service a. Setting up the trolley.
9. Check-out room procedure b. Entering room cleaning
10. Mini Bar Operations c. Stripping of bed
11. Housekeeping d. Traditional set up
Maintenance e. Duvet set-up
f. Bed set up for turn down
service.
Page 10 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME

-Project Technique Project Output
● The students will be submitted and (Rubrics)
make a basket of guestroom
amenities in a “DIY” (do it yourself),
create your own hotel name and
logo.
CO3 At the end of the lesson, the students Chapter VIII: Laundry Operation 1. Integrated method (LP) Quiz (Answer Key) Week 11
CO4 should be able to; and Services -lecture discussion technique
CO5 1. Discuss the standard operational 1. Standard Operating The student will learn on standard
standard in the laundry and linen Procedure used in the operating procedures (SOP) in linen
department. linen and laundry and laundry departments.
2. Define fabric terminologies department
2. Investigatory Method (LPO) Performance Task
3. Perform the basic wash steps, 2. Fabric terminologies -Laboratory Technique (Rubrics)
washing procedures, and pressing 3. Basic wash steps The students will be performing the
and flatwork-ironing. 4. Washing procedures following;
5. Pressing/ Flatwork-Ironing a. Linen and laundry service
b. Sorting fabrics
c. Basic wash steps
d. Perform pressing/flatwork
Ironing like pants, trouser,
blouse
Page 11 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
CO3 At the end of the lesson, the students Chapter IX: Providing Valet/ 1. Integrated method (LP) Quiz Week 12-13
CO4 should be able to; Butler Services -lecture discussion technique
CO5 1. Trace the history of butler. 1. History of Butler ● The students will be gain
2. Discuss the objectives of the butler, 2. Objectives of the Butler knowledge in tracing the history of
duties and responsibilities of butler, Service butler service.
Performance Task
butler service in relation with other 3. Duties and
2. Investigatory Method (LPO) (Rubrics)
department, qualities of a butler, Responsibilities of the -Laboratory Technique
professional; butler job description, Butler or Valet ● The students will be performed and
and other butler services. 4. Butler Service in Relation create a butler dialogue incorporating
3. Perform the role and duties of a valet with other Departments the butler duties and butler services
or butler service based on the 5. Qualities of a Butler to a guest while he/she stays in the
dialogue created. 6. Professional Butler Job hotel.
Compilation (Rubrics)
4. Perform the procedures in shoe Description
polishing and basic hand sewing. 7. Other Butler Services -Project Technique
8. Shoe Polishing ● The student will prepare and
9. Basic hand sewing or perform basic hand stiches; back
mending stich, running stitch, etc. and the
attracting of buttons
Performance Task
● The student will prepare and (Rubrics)
perform the shoe polishing
procedure.
Page 12 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
CO3 At the end of the lesson, the student Chapter X: Manage Intoxicated 1. Integrated method (LP) Quiz (Answer Key) Week 14
CO4 should be able to; Person/Guest -lecture discussion technique
CO5 1. Discuss the different ways of 1. Different ways of ● The students will gain an
assessing the level of intoxication; assessing the level of information from different ways in
2. Assess the procedures in handling intoxication assessing the level of intoxication,
and handling intoxicated guest in the Essay (Rubrics)
intoxicated guest in the workplace. 2. Procedures in handling
workplace
intoxicated guest in the
workplace.
CO3 At the end of the lesson, the student Chapter XI: Handling Guest 1. Integrated method (LP) Quiz (Answer Key) Week 15-16
CO4 should be able to; Complaints -Lecture discussion technique
CO5 1. Explain the types of guest complaints, 1. Types of guest complaints ● The students will gain an
CO6 procedures in handling guest 2. Procedures in handling information for different types of
complaints, dealing with complaints, complaints guest services
responding complaints, handling lost 3. Dealing with complaints
and found items, and how to listen 4. Responding to complaints
and talk to guest. 5. Handling lost and found 2. Activity method (LP) Written Output
2. Discuss the code of guest service items -Project technique (Rubrics)
and general safety and security. 6. How to listen and talk to ● The student will be answer and
3. Recommend the different techniques the guest reflect the different questions
and ways in handling guest 7. Code for guest service regarding on guest complaints,
handling complaints, dealing guest
complaints. 8. General safety and
complaints, responding to complaint
security measures for and etc.
guest
Page 13 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
CO3 At the end of the lesson, the students Chapter XII: Culminating 1. Demonstration Method (LPO) Question & Answer Week 17-18
CO4 should be able to; Experience -student-directed technique with Possible answer
CO5 1. Practice all the needed unit of 1. Institutional Assessment ● The student will be prepared and (Answer key &
CO6 competency in Housekeeping NCII to 1.1 Guestroom Cleaning perform the Institutional Assessment Rubrics)
be able to become competent and 1.2. Public Areas in terms of guestroom cleaning,
1.3. Valet/Butler Service public areas, valet or butler service,
qualified housekeepers or
1.4. Laundry Service laundry service.
housekeeping manager 2. Hotel Ocular Visit
2. Assess on the basic knowledge, skills 2. Investigatory Method (LP)
and information in the unit of -Laboratory Technique Portfolio (Rubrics)
competency in housekeeping NCII ● The student will be compiling all
3. Familiarization on the hotel the finished performance in the
operations, facilities and services following unit of competency in the
housekeeping NCII.
Prepare rooms for incoming guest
Stocking of trolley
Room cleaning and bed set-up
Clean public area
Public cleaning, window cleaning,
mopping, dusting, floor cleaning,
ceiling cleaning and bathroom
cleaning provide valet or butler
service
Butler dialogue, mending/sewing,
and shoe polishing
Linen and laundry services
Washing procedure folding of guest
cloths, and pressing.
Page 14 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
COURSE
OUTCOME
3. Discussion method (LP)

-Interview Technique
The teacher will be discussed and Oral interview in the
conduct an interview of the students unit of competency in
preparing National Assessment or Housekeeping NC II
NCII in Housekeeping
1. Prepare rooms for incoming
guest
2. Clean public areas
3. Laundry operation and
services
4. Provide valet butler service
4. Activity Method (O)

-Field Trip Technique Narrative Report on
The students will be experiencing a
the Hotel Ocular Visit
hotel ocular visit in a 3- or 5-star
hotel in province or at the National
Capital Region.
Final Examination
Legend for CO
L - Learned outcomes (knowledge, skills, values) / outcomes achieved in the subject
P - Practiced the learned outcomes (knowledge, skills, values)
O - Opportunity to learn and practice (opportunity to learn and practice knowledge, skills, values but not taught formally)
Page 15 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
VII. VALUES INTEGRATION

1. Kahusayan - entails a commitment to scholarly rigor, intellectual depth, and the consistent pursuit of knowledge and expertise.
2. Kababang-loob - reflects a receptive and open-minded approach, valuing diverse perspectives and recognizing the collaborative nature of learning and scholarship.
3. Kasipagan - involves consistent effort, dedication to study, and a proactive approach to learning, research, and personal growth
4. Kalinisan - involves upholding academic honesty, respecting intellectual property rights, and demonstrating a strong moral compass in research, collaboration, and
interactions with others.
VIII. GRADING SYSTEM
Percentage
Grade Equivalent Descriptive Equivalent
System
97-100 1.00 Outstanding
94-96 1.25 Outstanding
91-93 1.50 Very Satisfactory
82-84 2.25 Satisfactory
75 3.00 Fair
71-74 4.00 Conditional
Below 70 5.00 Failed
INC Incomplete
DRP Officially Dropped without Credit
UD Unofficially Dropped with a grade
of 5.00
Page 16 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
IX. CLASSROOM POLICIES

A. Attendance and Punctuality
1. Any student who will be absent from this class shall secure an admission slip from the College Guidance Coordinator. Admission slips shall be presented to the
instructor before he/she can be readmitted. Attach a medical certificate to the admission slip in case of absence due to illness.
2. A student may still comply with missed examinations, quizzes, and class activities provided that the absence is excused for some reasons such as being sent to official
business by the University, such as conferences, athletic meets, and approved class field trips.
3. A student whose absences exceed 20% of the required number of hours of recitation, lecture, laboratory, or any scheduled work in this subject course for the semester
shall be automatically dropped from the class roll. If 60% or more of the absences are unexcused, the student shall be failed with a corresponding grade of “5.00”.
4. Students must enter this class not later than 15 minutes of the scheduled class period. Entering the class after 15 minutes will be considered absent.
B. Quizzes and Examinations

1. There shall be two long examinations given during this semester, this includes the midterm and final examinations. A student shall take these examinations strictly
following the exam schedule given by the Registrar. In case a student misses taking the exam, he/she should secure an excuse slip and discuss the rescheduling of
taking the exam.
2. Quizzes may be announced or unannounced. The provisions for complying with missed quizzes and activities shall take effect as stipulated in the Student Handbook.
C. Uniform and Dress Code
8. Rules for wearing uniforms are implemented as stated in the Student Handbook.
D. Other Policies
1. For consultations, the student may visit the teacher/instructor/professor during his/her consultation hours only as stated in his/her class schedule. As much, avoid
making transactions during his/her break time and during lunchtime. Please practice courtesy in approaching faculty and staff.
2. Always observe cleanliness and orderliness of the classroom before and after the class. Practice CLAYGO (Clean as you go).
Page 17 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
* These general policies were lifted from the Revised 2020 NVSU Student Handbook
X. REFERENCES
A. BOOKS/PRINTED RESOURCES
Library References
Teacher/s’ References
1. Frye, Pl. (2010). Managing Housekeeping Operations, 3rd Edition. Educational Institute of the American Hotel Motel Assoc
2. Hurts, R. (2010). Housekeeping Management for Hotels and Residential Establishments, United Kingdom
3. Jones, T.J.A. (20012). Instructor's Manual to Accompany Professional Management of Housekeeping Operations, Fifth Edition, Wiley
4. Martin, Robert J. (2010). Professional Management of Housekeeping Operations, New York
5. Remolazo, E. (2019). Lodging Operations with Housekeeping Operations. Unpublished Module.
6. Roldan, A. (2016). Housekeeping Management Revised Edition. AR Skills Development and Management Services, Philippines.
B. E-RESOURCES
1. Alux,Com. (2019, January 19). Famous Hotel in the World. [Video] Youtube.https://www.youtube.com/watch?v=7THxdS-3shE
2. Alux. Com. (2018, December 1). Most Expensive Hotel in the World. [Video] Youtube.https://www.youtube.com/watch?v=K8IN699J3kM
3. Alux. Com. (2019, January 10). Amazing Hotel in the World. .[Video] Youtube.https://www.youtube.com/watch?v=Iff08KpP2vY
4. ASEAN. (2016, March 7). Hospitality Guest Laundry Services in Hotel_OLD. [Video] Youtube.https://www.youtube.com/watch?v=WU8dEyeGM7g
5. Bedding Style. Com. (2017, March 4). Duvet Bed Making. [Video] Youtube. https://www.youtube.com/watch?v=uRclbA4V49o
6. Dusit Education. (2016, November 4). Turn Down Service. [Video] Youtube. https://www.youtube.com/watch?v=A4_MBrdCEYA,
7. Lam, J. (2015, March 23). Housekeeping Bathroom Cleaning. https://www.youtube.com/watch?v=WLm8Kw85Po0
8. Phoebe,Mojo Travel. (2018, December 12). Famous and Biggest Cruise in the World. [Video] Youtube.https://www.youtube.com/watch?v=YbX7kkdE3e4
9. TESDA NC2. (2018, November 18). Standard Bed Making in Housekeeping (3 sheets in under 5 minutes).[Video] Youtube https://www.youtube.com/watch?
v=j590aOk1yvQ
10. Trip Travel LCC. (2014, October 14). Preparing Housekeeping Trolley. [Video] Youtube. https://www.youtube.com/watch?v=A4_MBrdCEYA
Page 18 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
XI. TEACHER’S INFORMATION

Instructor/Professor EUGENIO S. PASCUA
Office College of Industrial Technology
Consultation Hours Indicate free time as indicated in your class schedule
Corporate E-mail Address eugspascua@nvsu.com.ph
XII. DOCUMENT REVISION HISTORY

Revision
Date of Revision Details of Revision Date of Implementation Author
No.
XIII. PREPARATION, REVIEW, AND APPROVAL

Signature Date Signed
Prepared by: EUGENIO S. PASCUA
Faculty
Reviewed by: SHANE H. OTEYZA, Ph.D

Chair, Department of
Bachelor of Science in Hospitality ManagementVILAMA M.

SANTOS, Ph.D
Dean, College of Industrial technology
Industrial technologyRecommending FRITZGERALD L. FABELICO, Ph.D
Page 19 of 20
NVSU-FR-ICD-02C-02 (101023)
CS No: HPC2-2S-2023-2024
Approval:
Campus Administrator - Bambang
Approved by: ELMA P. ACOSTA, Ph.D

Vice President for Academic Affairs
Page 20 of 20
NVSU-FR-ICD-02C-02 (101023)

Syllabi-Fundamentals in Lodging Operations

Uploaded by

Copyright:

Available Formats

Syllabi-Fundamentals in Lodging Operations

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Syllabi-Fundamentals in Lodging Operations

Uploaded by

Copyright:

Available Formats

Republic of the Philippines

NUEVA VIZCAYA STATE UNIVERSITY

COLLEGE OF INDUSTRIAL TECHNOLOGY

Course Number: HPC2 Course Credit: 3

UNIVERSITY VISION, MISSION, GOALS, QUALITY POLICY, CORE VALUES

UNIVERSITY VISION A leading university in education, innovation, and sustainable development

UNIVERSITY MISSION We engage. We innovate. We empower.

DEVELOPMENTAL GOALS Research & Development cum Administrative Efficiency

Technology Commercialization Internationalization

“We commit, uphold, promote, initiate, and deliver to create change.”

B BOUNDLESSNESS - Fostering a boundless mindset, we empower global citizens

T TEAMWORK – Practicing collaboration, teamwork, and cooperation for better

INSTITUTIONAL LEARNING OUTCOMES

I. COURSE TITLE: Fundamentals in Lodging Operations with Housekeeping Operation

V. ALIGNMENT OF COURSE OUTCOMES (CO) and PROGRAM OUTCOMES (PO)

VI. LEARNING PLAN

3. Activity Method (LP)

3. Discussion method (LP)

4. Activity Method (O)

VII. VALUES INTEGRATION

VIII. GRADING SYSTEM

IX. CLASSROOM POLICIES

B. Quizzes and Examinations

XI. TEACHER’S INFORMATION

XII. DOCUMENT REVISION HISTORY

XIII. PREPARATION, REVIEW, AND APPROVAL

Reviewed by: SHANE H. OTEYZA, Ph.D

Bachelor of Science in Hospitality ManagementVILAMA M.

Industrial technologyRecommending FRITZGERALD L. FABELICO, Ph.D

Approved by: ELMA P. ACOSTA, Ph.D

You might also like