Study Guide

DEPARTMENT OF INDUSTRIAL AND

SYSTEMS ENGINEERING

ENGINEERING STATISTICS
BES 220
Foreword
The purpose of this guide is to present information that students registered for Engineering Statistics
— BES 220 may use in completing the module. Students are expected to familiarise themselves with
the information contained in, but not limited to, this guide. This study guide should be read in
conjunction with the 2022 Yearbook of the University of Pretoria, which contains all the current
regulations and syllabi. The requirements of the Yearbook will apply irrespective of the information
contained in this guide. Although every attempt has been made to ensure that this guide is correct
and up to date at the time of publishing, the lecturer reserves the right to make any changes without
prior notice and prejudice. Students will be informed through the module’s formal communication
channel, clickUP. The most recent version of the study guide will be published on the module’s clickUP
site.

Statement on Anti-Discrimination
The University of Pretoria is committed to building an inclusive, affirming and transformed
institutional culture, curriculum and campus life. It rejects and condemns racism, sexism,
homophobia, transphobia, xenophobia, ethnic chauvinism, religious intolerance, unfair
discrimination, hate speech, sexual harassment, gender-based violence and retaliation, and all other
forms of discrimination. The University has committed itself to the eradication of these practices, and
in 2019 adopted an Anti-Discrimination Policy, in order to realise procedural and substantive equality
in all respects. As the lecturer and presenter of this course, I acknowledge the extreme harm that
racism, sexism, xenophobia and other forms of discrimination have inflicted and continue to inflict on
our society and communities. I commit to ensuring that there is an open dialogue between myself and
all the students in the module on curriculum content and teaching method which may be interpreted
as discriminatory or exclusive. I undertake to ensure that any such concerns are raised without fear of
intimidation or recrimination. Moreover, I resolve to continuously improve the teaching of this course
in a way that allows the inclusion of all the students enrolled for this course, building their self-
confidence and self-efficacy, and supporting the ultimate goal of substantive equality for all persons.
The choices that we make about curriculum content and pedagogy (what and how we teach) are also
choices about what kind of society we wish to build. In this declaration of intent, I resolve to be part
of and give substance to the University’s anti-discrimination and transformation endeavours.
Table of Contents
1 Introduction .............................................................................................................. 1
1.1 Welcome ...................................................................................................................... 1
1.2 Educational approach .................................................................................................... 1
1.3 Responsibilities of the student....................................................................................... 1
2 Administrative information........................................................................................ 2
2.1 Contact details .............................................................................................................. 2
2.2 Timetable ..................................................................................................................... 2
2.3 Study material and purchases ........................................................................................ 3
2.4 Grievance procedures.................................................................................................... 3
3 Module information .................................................................................................. 3
3.1 Purpose of the module .................................................................................................. 3
3.2 Module objectives ......................................................................................................... 3
3.3 Module outcomes ......................................................................................................... 4
3.4 How are ECSA outcomes assessed? ................................................................................ 4
3.5 What is satisfactory performance?................................................................................. 4
3.6 Articulation with other modules in the programme........................................................ 5
3.7 Module structure .......................................................................................................... 5
3.8 Learning presumed to be in place .................................................................................. 6
3.9 Credit map and notional hours ...................................................................................... 6
3.10 Themes ......................................................................................................................... 6
3.11 Theme assignments ....................................................................................................... 8
4 Assessment ............................................................................................................... 9
4.1 Assessment plan ........................................................................................................... 9
4.2 Rules of assessment ...................................................................................................... 9
4.3 Plagiarism ................................................................................................................... 10
5 Support services ...................................................................................................... 10
5.1 Safety in the evening and emergencies ........................................................................ 10
5.2 E-learning support ....................................................................................................... 10
5.3 Other support services: ............................................................................................... 11
6 References .............................................................................................................. 12
1 Introduction
1.1 Welcome
The material covered in this module is required as background knowledge for various other subjects
and applications in Chemical, Civil, Industrial, Mechanical, Metallurgical, Mining, Electrical and other
engineering disciplines. The purpose of this module is to provide students with an introduction to
some of the most important, most often used and basic concepts of mathematical statistics. In this
way, they should acquire an appreciation of the possible applications in their specific discipline. The
purpose of this module is certainly not to produce experts in the field of mathematical statistics but
to create an appreciation of the basic concepts of mathematical statistics.

1.2 Educational approach

The educational approach will stress the general concepts, the practical use, the value and the
practical applicability of the respective statistical techniques and approaches in the various application
areas rather than the existing extensive mathematical basis of the subject. The educational approach
is aimed at emphasising understanding and insight and developing an analytical and scientific thought
process rather than rote learning of facts. The approach is general (not discipline specific) and
academic in nature, aimed at practical application and as wide as possible within the area of
engineering. In this way, an effort is made to foster an approach whereby students will be able to
handle future challenges and changes in the engineering profession. Reference material is frequently
announced in the study material and links provided on clickUP. The lecturer will address and elucidate
specific aspects with the assumption that students will read all of the reference material and work
through the recommended exercises as part of their self-study activities.

1.3 Responsibilities of the student

This module will use a hybrid approach which will consist of online lectures or pre-recorded videos
and physical classes. This module consists of 3 lectures per week and two of the 3 lectures will be
presented in an online manner either through a BlackBoard Collaborate session (provided on clickUP)
or through the use of pre-recorded lectures. The default will be that the online lecture is provided as
a collaborate virtual session (on clickUP) unless an announcement is provided that states otherwise.
The third lecture (the Friday lecture) is a physical class presented on campus. This lecture will be used
as a tutorial class, where a summary of the content for the week will be provided and then students
will go through some few exercises individually or as groups. This class is intended to help students to
engage with the material and to work on exercises together in class. It is required of students to
participate in these classes when they attend. None of the classes of this module are compulsory, but
it is recommended that students attend classes to avoid falling behind in the module.
A detailed description of the schedule for the module will be available on clickUP. It is required of the
student to familiarize themselves with the schedule and to attend either online or physical lectures as
required. Above and beyond the lecture sessions, the student is required to use their own study time
to gain depth into the subject matter by going through the prescribed exercises in the textbook and
making use of the supplementary material provided on clickUP. The student is expected to monitor
the module clickUP page regularly for announcements that might be posted.

© 2021 University of Pretoria 1

2 Administrative information
Students should monitor the module clickUP page for announcements as this will be used as the
official channel of communication for this module. All communication must be sent to
BES220info@gmail.com for any queries that relate to this module. All queries that are related to tests
and exams must be sent to BES220info@gmail.com with the relevant information as described in
section 4.2 of this study guide.

2.1 Contact details

Module manager/lecturer: Mrs. Tsholofelo Malatji

E-mail: tm.malatji@up.ac.za

Module assistant: Mr. Henry Schentler

E-mail: henry.schnetler@up.ac.za

Due to the large number of students enrolled for the module, consultations with lecturers and
assistant lecturers are strictly by appointment. Please state clearly the reason for the consultation so
that the lecturer/assistant can prepare accordingly for the meeting. Furthermore, due to other
teaching commitments, consultations cannot be accommodated during engineering test weeks or
during the week of the exam date.

All meetings request must be made using the following links:

• Meetings with Mrs Tsholofelo Malatji: https://calendly.com/tm-malatji/consultation
• Meetings with Mr Henry Schnetler: henry.schnetler@up.ac.za

Your Faculty Student Advisor can advise you on goal-setting, adjustment to university
life, time management, study methods, stress management and career exploration.
Book an individual consultation or attend a workshop. For other support services see
Section 5.

2.2 Timetable
Contact session Group Day Period Time Venue
1 Tuesday 3 09:30 – 10:20 Online
Lecture 1
2 Monday 1 07:30 – 08:20 Online
1 Thursday 2 08:30 – 09:20 Online
Lecture 2
2 Thursday 1 07:30 – 08:20 Online
1 Friday 4 10:30 – 11:20 Campus
Lecture 3
2 Friday 6 12:30 – 13:20 Campus

Refer to University timetable for group allocations per Engineering discipline.

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2.3 Study material and purchases
The following textbooks are prescribed for the module and will be extensively used throughout the
semester:
1. D. M. Diez, C. D. Barr, and M. Çetinkaya Rundel. Introductory Statistics With Randomization
and Simulation. CreateSpace Independent Publishing Platform. Available at
https://www.openintro.org/stat/textbook.php?stat_book=isrs, 1st edition, 2014.
2. B. Illowsky and S. Dean. Introductory statistics. OpenStax. Available at
https://openstax.org/details/books/introductory-statistics, 1st edition, 2013.

Both textbooks are available under a Creative Commons license, and can be freely downloaded as
PDFs from https://www.openintro.org/index.php and
https://openstax.org/details/books/introductory-statistics respectively, and the books are available
for download on clickUP under the Study guide and textbooks tab.

The following chapters will be used from the textbooks:

• Chapters 1 of Introductory Statistics with Randomization and Simulation [1] to be used in
Theme 1 of the module.
• Chapters 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12 of Introductory statistics [2] to be used during Theme
2 – 6 of the module.

2.4 Grievance procedures

All issues should be reported in writing, providing details of the complaint or issue. First consult the
lecturer concerned about the complaint or issue. If the matter is, however, not resolved, you should
consult the class representative (the primary function of the class representative is to serve as a two-
way communication channel between the class and the lecturer.) If the matter remains unresolved
you should consult the module co-ordinator in the case of large module classes with multiple lecturers.
Where the co-ordinator is unable to or fails to resolve the matter, you should consult the Head of
Department. Should the matter remain unresolved, you may approach the Dean of the Faculty.

3 Module information
3.1 Purpose of the module
Engineering systems are often subjected to variation, uncertainty and incomplete information.
Mathematical statistics provides the basis for effectively handling and quantifying the effect of these
factors. This module provides an introduction to the concepts of mathematical statistics and will
include the following syllabus themes: data analysis, probability theory, foundations for inference,
statistical inference and regression analysis.

3.2 Module objectives

A significant proportion of the systems with which the engineer is involved in, is subjected to variation
and uncertainty. At the same time, incomplete information is the rule rather than the exception.
Knowledge of engineering statistics is essential in these instances since it provides the tools for the
effective handling and quantitative evaluation of the effect of these factors. Furthermore, the
principles of statistics are often required as the basis for other modules in the engineering curricula
and provide the basis for several critical practical applications in the engineering environment.
Therefore, the main objective of this module is to provide students with an introduction to some of
the most important, most often used and basic concepts of statistics. In this way, they should acquire
an appreciation of the possible applications in their specific discipline. The purpose of this module is

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not to produce experts in the field of statistics. Emphasis will be placed on gaining understanding and
insight in order to develop an analytical and scientific thought process rather than rote learning of
facts. The module is not engineering discipline-specific but is aimed at practical application within the
general area of engineering. The objectives of this module may be summarised as to provide the
student with the following capabilities:
• a comprehension of the basic principles of statistics;
• an appreciation for the effects of uncertainty and incomplete information on decision-making;
and
• first-hand knowledge of the most general applicable models and techniques for statistical
decision-making and the analysis of data.

The general objective with this module is to emphasise understanding rather than memorising, to
stimulate creative thinking and the development of the innovative skills of students in the discipline
of engineering. To achieve the objectives, attendance and meaningful participation during lectures
are essential. On average, about 6.5 hours of own study per week should be devoted to this module,
including the time required to go through the prescribed material.

3.3 Module outcomes

The following ECSA outcomes are assessed during the module:
ECSA 2: Application of scientific and engineering knowledge (Introductory level). Probability
theory is considered as basic mathematical science and statistics as the practical application
thereof. Mathematical and numerical analysis to conceptualise, model, design, and solve
engineering systems/problems is one of the primary application areas of this module.
ECSA 4: Investigations, experiments and data analysis (Introductory level). Knowledge of
statistics is indispensable for most engineering research or investigations where any
experimentation or data analysis is required. This is particularly true for situations where
uncertainty and risk are involved. The analysis and interpretation of data and the derivation
of information or even knowledge is of interest.

3.4 How are ECSA outcomes assessed?

Both ECSA outcomes will be assessed through the assignment opportunities, two semester tests and
the exam. The following specific components will be assessed that deals with the student’s ability to:
• effectively make use of data in the face of uncertainty;
• correctly analysing data; and
• using data to make inferences and conclusions about real world phenomena.

3.5 What is satisfactory performance?

Explicitly, a student’s performance is deemed satisfactory if the student obtained a final mark of 50%
or more for the module. This implies that the student has an understanding of the
• importance of data collection, the limitations in data collection methods and other sources of
statistical bias, and their implications and how they affect the scope of inference;
• unified nature of statistical inference;
and is competent in
• applying estimation and testing methods to analyse single variables or the relationship
between two variables in order to understand natural and engineering phenomena and make
databased decisions;
• modelling numerical response variables using a single explanatory variable or multiple
explanatory variables in order to investigate relationships between variables;
• interpreting results correctly, effectively, and in context without relying on statistical jargon;
and critiquing data-based claims and evaluating data-based decisions.

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3.6 Articulation with other modules in the programme
Statistics is a general-purpose subject area (to some extend similar to mathematics, physics and
programming) and may impact, find an application or be required in almost any subject or problem
area in engineering. However, several essential subject areas have developed directly from and
depend on statistics. These are quality assurance, process control, reliability and maintenance
engineering, stochastic modelling, forecasting, and simulation.

3.7 Module structure

The module structure is indicated in Table 2. The notional hours are based on a 12 week semester.
This means that students should allocate approximately 6.6 hours of own preparation to the module
per week.

Study theme and study units Notional hours Online weeks

Theme 1: Introduction to data 13.2 2

1. Data basics.
2. Data collection principles.
3. Observational studies and experiments.
4. Examining numerical and categorical data.

Theme 2: Introduction to probability 9.9 1.5

1. Probability terminology.
2. Independent and mutually exclusive events.
3. Contingency tables.
4. Tree and Venn diagrams.
Theme 3: Distributions 9.9 1.5
1. Discrete random variables.
2. Continuous random variables.
3. The Normal distribution.
Theme 4: Foundation for inference 9.9 1.5
1. The Central Limit Theorem
2. Confidence intervals for a single population mean
3. Confidence intervals for a population proportion
Theme 5: Inference 23.1 3.5
1. Hypothesis testing with one sample
2. Hypothesis testing with two samples
3. The Chi-square distribution
Theme 6: Introduction to linear regression 13.2 2
1. The regression equation.
2. Testing the significance of the correlation coefficient.
3. Prediction.
4. Outliers.

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3.8 Learning presumed to be in place
It is required that you have passed 1 WTW 158 and WTW 164 to continue with BES 220.

3.9 Credit map and notional hours

The number of credits allocated to a module give an indication of the volume of learning required for
the completion of that module and is based on the concept of notional hours. Given that this module
carries a weighting of 8 credits, it follows that you should spend an average of 80 hours of study in
total on the module (1 credit = 10 notional hours). This includes time for lectures, assignments,
projects, tests and exams. This means that you should spend approximately 80 hours/12 week = 6.6
hours per week on the module in total.

Lecture Assessment
Independent Tutorial
videos/tasks/ ClickUP/Pre-class tasks (including
work sessions
session assignment)
30 hrs 6.5 hrs 16.5 hrs 15 hrs 12 hrs

Total hours 80 = credits 8 x 10 notional hours (per credit)

3.10 Themes
The module consists of the following themes:

Theme 1: Introduction to data

Week(s) and Dates: 25/07/22 – 05/08/22
Teaching and learning
Assessment Materials and
Unit outcomes strategies, methods and
opportunities resources
activities
1. Understanding of data types
and data collection principles
Lecture videos Assignment 1,
2. Ability to identify and setup
Collaborate sessions Semester test 1,
observational and experimental [1] Ch 1.1 – 1.7
Tutorial classes Sick test,
studies.
Additional material on ClickUP Exam
3. Ability to examine numerical
and categorical data.
Theme 2: Introduction to probability
Week(s) and Dates: 11/08/22 – 16/08/22
Teaching and learning
Assessment Materials and
Unit outcomes strategies, methods and
opportunities resources
activities
1. Basic understanding of
probability terminology.
2. Understanding independent
and mutually exclusive events. Lecture videos Assignment 2,
3. Understand and apply the Collaborate sessions Semester test 1,
[2] Ch 3.1 – 3.5
multiplication and addition rule. Tutorial classes Sick test,
4. Understand how to read and Additional material on ClickUP Exam
use contingency tables.
5. Learn how to construct and
read tree and Venn diagrams.

1
a combined final mark (the average of the semester/year mark and the examination mark) of between 40%
and 49% must be obtained.

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Theme 3: Distributions
Week(s) and Dates: 18/08/22 – 26/08/22
Teaching and learning
Assessment Materials and
Unit outcomes strategies, methods and
opportunities resources
activities
1. Understand discrete variables.
2. Understand continuous
variables.
3. Understand the properties of Lecture videos Assignment 3,
[2] Ch 4.3 – 4.6
the Binomial, Geometric and Collaborate sessions Semester test 1,
Ch 5.3
Poisson distribution. Tutorial classes Sick test,
Ch 6.1 – 6.2
4. Understand the exponential Additional material on ClickUP Exam
distribution.
5. Understand and apply the
normal distribution.
Theme 4: Foundation for inference
Week(s) and Dates: 05/09/22 – 13/09/22
Teaching and learning
Assessment Materials and
Unit outcomes strategies, methods and
opportunities resources
activities
1. Understand the central limit
theorem and implications.
2. Understand what confidence
Lecture videos Assignment 4,
intervals are.
Collaborate sessions Semester test 2, [2] Ch 7.1 and 7.3
3. Understand and use the
Tutorial classes Sick test, Ch 8.1 – 8.3
student t-distribution.
Additional material on ClickUP Exam
4. Learn about the population
proportion.
5. Learn about point estimates.
Theme 5: Inference
Week(s) and Dates: 26/09/22 – 14/10/22
Teaching and learning
Assessment Materials and
Unit outcomes strategies, methods and
opportunities resources
activities
1. Understand and use
hypothesis testing.
2. Understand the Type 1 and
Type 2 errors in hypothesis
testing.
3. Understand and conduct
hypothesis testing with known
and unknown standard
deviations. Lecture videos Assignment 5,
[2] Ch 9.1 – 9.5
4. Understand and conduct Collaborate sessions Semester test 2,
Ch 10.1 – 10.4
hypothesis testing for population Tutorial classes Sick test,
Ch 11.1 – 11.5
proportions. Additional material on ClickUP Exam
5. Understand matched or paired
samples.
6. Understand and use the chi-
square distribution for goodness
of fit.
7. Understand and use the chi-
square distribution for testing
independence.

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 Theme 6: Introduction to linear regression
Week(s) and Dates: 24/10/22 – 04/11/22
Teaching and learning
Assessment Materials and
Unit outcomes strategies, methods and
opportunities resources
activities
1. Understand Line fitting,
residuals and correlation.
2. Understand how to fit a line by
least squares regression. Lecture videos
Assignment 6,
3. Understand the types of Collaborate sessions
Sick test, [2] Ch 12.3 – 12.6
outliers in linear regression. Tutorial classes
Exam
4. Understand and use the T- Additional material on ClickUP
score for hypothesis testing.
5. Know how to calculate the
confidence interval for the slope.

3.11 Theme assignments

For each theme an electronic assignment must be completed, the link of which is made available at
least a week before the due date. Two attempts are allowed per assignment, of which the best counts
as the final assignment mark. Each assignment will have an official hard deadline but will remain open
a few days after a soft deadline has passed.
Marks for tests are synced daily from specified data. In some instances, submissions of students are
not captured by the online system. This can be checked by checking if a mark shows in Grade Center.
If no mark is shown after the marks were synchronised, it means that the submission was not
successfully captured, and students have to re-attempt it. Note that an unsuccessfully captured
attempt does not count towards the two attempts allowed. The final grade sync will take place on the
official due date. If the mark in Grade Center on that day is incorrect, it means that the attempt(s) was
not successfully captured. The student will then have some time to submit the last attempt still before
the assignment closes. If an assignment is submitted on the hard deadline and is not captured
correctly, a student will not be allowed to reattempt the assignment and only the captured assignment
mark will be synchronized. It is therefore recommended that students submit attempts well before
the official deadline.
All assignment queries will be submitted through a Google form that will be made available on the
assignment deadline. The form will be made available for a specified time and students will be
required to use that form to raise any queries relating to assignments. Please note that assignment
queries that are raised outside of the prescribed medium will not be attended to.
There are in total six assignments, and the final mark for the assignments will count 20% towards the
semester mark.

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4 Assessment
4.1 Assessment plan

Assessment type Assessment task About Due date Weight

1 Assignment 1 Numbas assignment Chapter 1 [1] 12/08/22 3.33
2 Assignment 2 Numbas assignment Chapter 3 [2] 23/08/22 3.33
3 Assignment 3 Numbas assignment Chapter 4, 5, 6 [2] 09/09/22 3.33
4 Chapter 1 [1] and
Semester test 1 Campus test Eng. wk1 40
Chapter 3 – 6 [2]
5 Assignment 4 Numbas assignment Chapter 7 – 8 [2] 30/09/22 3.33
6 Assignment 5 Numbas assignment Chapter 9 – 11 [2] 28/10/22 3.33
7 Semester test 2 Campus test Chapter 7 - 11 [2] Eng. wk2 40
8 Assignment 6 Numbas assignment Chapter 12 [2] 10/11/22 3.35
100

4.2 Rules of assessment

To gain access to the examination, a student should have a semester mark of at least 40%. The
provisional composition of the semester mark is as follows:

Assignments: 20% Theme 1 to 6 assignments.

Semester test 1: 40% Scheduled to be written during Engineering week I.
Semester test 2: 40% Scheduled to be written during Engineering week II.

To pass the module a student must obtain a final mark of at least 50% and obtain at least 40% for the
written exam. The final mark is calculated as follows:

Semester mark: 50%

Examination mark: 50%

Past participation in assignments will be used in borderline mark cases, such as students with a
semester mark of 39%, or final marks of 44% or 49%, amongst others.
To qualify for a supplementary exam, a student must obtain:
1. A final mark of between 45% and 49%, or
2. Obtain a final mark of between 40% and 44%, AND have obtained more than 50% for either the
exam or the semester mark.
In both cases, the student must also have obtained the sub-minimum of 40% for the exam.
A student will also qualify for the supplementary exam if the final mark is more than 50%, but the
student obtained less than 40% for the exam.

The module consists of 6 assignments that will count towards the semester mark. In the event that a
student misses an assignment deadline, the student will NOT be provided another opportunity to
submit another assignment. This is because all the module assignments are completed online and the
assignment is made available for an entire week. It is expected of the student to be proactive in
mitigating possible risks that might arise by starting assignments well ahead of the due to date to
avoid missing the deadline. The provided schedule (available on clickUP) indicates a soft deadline and
a hard deadline. Since assignments are submitted online, the soft deadline is used to urge students to
submit in advance to avoid being affected by technical issues that might arise (e.g. loadshedding). A
student must plan to submit early so that if there are any challenges that occur during a submission,

© 2021 University of Pretoria 9

the student can request help. Please note that this means, the hard deadline is final and will not be
changed for individual students. No late assignments will be accepted.

All semester tests for this module will be written physically on campus. In the event that a student is
unable to write either the first or second semester test due to illness or other disturbing event, the
student will be required to provide valid and official proof of the event within 3 days of the
assessment. The proof of the event must be sent to the BES 220 email BES220info@gmail.com AND
also submitted at the post box of Mrs. TM Malatji at the Industrial Engineering department (in the
foyer), Engineering 2 building, Level 3. The following information should be clearly indicated on
submission of the statement: student number, module code and test missed. The sick test will then
be used to replace all valid and legitimately missed tests. The sick test will be written during the last
week of lectures and it will cover all the material of the module.

An absence from the exam must be supported by an official and valid statement (e.g. a medical
certificate) and must be submitted to student administration in Eng. I within three days after the
exam date.

Plagiarism
Plagiarism is a serious form of academic misconduct. It involves both appropriating someone else’s
work and passing it off as one’s own work afterwards. Thus, you commit plagiarism when you present
someone else's written or creative work (words, images, ideas, opinions, discoveries, artwork, music,
recordings, computer-generated work, etc.) as your own. Only hand in your own original work.
Indicate precisely and accurately when you have used information provided by someone else.
Referencing must be done in accordance with a recognised system. Indicate whether you have
downloaded information from the Internet. For more details, visit the library’s website:
http://www.library.up.ac.za/plagiarism/index.htm.

5 Support services
Please download a QR code reader on your cellphone. To download a QR code reader open your
mobile app store (App Store, Google Play or Windows Marketplace) and search for QR code readers.

5.1 Safety in the evening and emergencies

• For any safety or emergency related matters, eg if you need a security officer to accompany
you from your residence to campus, phone the Operational Management Centre (details at
the back of your student card).
• The 24-hour, multi-disciplinary UP Crisis Line offers professional and confidential support to
victims of crime in times of trauma. For assistance and immediate action, phone the UP Crisis
Line on: 0800 00 64 28.
• Hatfield residence students: From 18:00 till 06:00 security officers are available to escort you
(on foot) to and from your residence or campus anywhere east of the Hatfield Campus through
to the Hillcrest Campus.

5.2 E-learning support

• Report a problem you experience to the Student Help Desk on your campus.
• Visit the open labs in the Informatorium Building or IT labs on your campus to report problems
at the offices of the Student Help Desk.
• Approach the assistants at the help desks—campus specific (for example: adjacent to the
Student Computer Laboratories in IT Building, NW2, CBT or Aldoel Building IT labs, etc).

© 2021 University of Pretoria 10

 • Call 012 420 3837.
• Email studenthelp@up.ac.za

5.3 Other support services:

• Think carefully before
dropping modules (after the
closing date for amendments
or cancellation of modules).
FLY@UP: www.up.ac.za/fly@up
• Make responsible choices
The Finish
with your time and work
Line is Yours email: fly@up.ac.za
consistently.
• Aim for a good semester
mark. Don’t rely on the
examination to pass.
Academic support for students
with learning disabilities:
• Assistive technological
services
https://www.up.ac.za/disability-
• Facilitation of test and
unit
examination
Disability accommodations
012 420 2064
Unit • Test and exam concession
email: du@up.ac.za
applications
• Accessible study venues and
a computer lab
• Referrals for recommended
textbooks in electronic
format

Student
Provides counselling and
Counselling 012 420 2333
therapeutic support to students
Unit

Student
Promotes and assists students 012 420 5233
Health
with health and wellness 012 420 3423
Services

Provides support for UP students

The Careers careerservices@up.ac.za
and graduates as they prepare
Office 012 420 2315
for their careers

24-hour Operational 012 420-2310

Department Management Centre 012 420-2760
of Security
Services 24-hour Operational Manager 083 654 0476
Crisis Line 0800 006 428

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 Enquiries concerning studies,
Department 012 420 2371/4001
accommodation, food, funds,
of Student Roosmaryn Building, Hatfield
social activities and personal
Affairs campus
problems

Centre for
Sexualities, Identifies and provides training
012 420 4391
AIDS and of student peer counsellors
Gender

Fees and http://www.up.ac.za/enquiry

012 420 3111
funding www.up.ac.za/fees-and-funding

012 420 3051

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6 References
[1] D. M. Diez, C. D. Barr, and M. Çetinkaya Rundel. Introductory Statistics with Randomization
and Simulation. CreateSpace Independent Publishing Platform. Available at
https://www.openintro.org/stat/textbook.php?stat_book=isrs, 1st edition, 2014.

[2] B. Illowsky and S. Dean. Introductory statistics. OpenStax. Available at

https://openstax.org/details/books/introductory-statistics, 1st edition, 2013.

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