A221 SEMESTER 1, ACADEMIC SESSION 2022/2023

BIA 3012 ENGLISH FOR ACADEMIC PURPOSE

RESEARCH PROJECT

TITLE:
WHAT ARE THE IMPACTS OF TECHNOLOGY USE IN THE FUTURE?
LECTURER’S NAME:

MRS. AMILIYANTI BT ABD HALIM

CLASS: BIA3012 BM4 (GROUP 6)

PREPARED BY:
NAME MATRICS NUMBER

MUHAMMAD AIMAN DANIEL BIN MOHD AIDIL FITRI 1211041

MUHAMMAD SYAFIQ BIN ZAIRULADAM 1213256

MUHAMMAD SYAFIQ BIN AZHAR 1213255

MUHAMMAD ALIF BIN RISMAN 1213254

MUHAMMAD ALIF BIN ZAINUL ABIDIN 1213259

MARKS:
RELEVANCE TO TOPIC /10
OPTIMISATION, CITATIONS & REFERENCES /10
ARTICULATION & CURATION /20
THESIS & SUPPORTING POINTS
WRITING MECHANICS /10
VOCABULARY & GRAMMAR
TOTAL /50
 INTRODUCTION – MUHAMMAD AIMAN DANIEL BIN MOHD AIDIL FITRI

What will happen to technology in the future? When preparing for the future, it's
common to assume that everything will happen according to plan and that everyone will behave
reasonably sensibly or as one would in a perfect world. The truth, though, is frequently a little
stranger and fuzzier. New items and technology are used by people in ways that the engineers
were unaware of while creating them. Furthermore, if technology is adopted more extensively,
unexpected and unpleasant outcomes may result. It is beneficial to look at things through the
lens of misuse and side effects in order to be ready for more unanticipated uses and, if
necessary, to avoid them. In other words, technology must be protected and used well so that
the future is more organized so that it is safe and secure when using it. More importantly,
technology is the aid of automated operating systems, calculation systems, or formats that can
be processed by computers, digital technology is a tool that no longer depends on manual work.
There are various types of digital technology tools, one of which will be discussed in this
section. Examples include the internet, mobile phones, and telecommunications industry
technology equipment. In today's contemporary culture, interpersonal relations with new media
are growing more intimate. Nowadays, a growing number of people use the internet for both
personal and professional purposes. The internet has also become a necessary component of
daily life, whether it be at work, in public, or at the house. This underscores the importance of
online learning in modern civilization, where human interaction with the internet, particularly
among its users, is growing more and more powerful (Kurnia et al., 2019). As a result, learning
and interaction must have side tools or facilities so that human actions are easy. There are many
positive impacts of technology when technology is used well. Better learning techniques, easier
and faster work management, creating a non-human work environment, and higher standards
of security for organizations are impacts of technology use in the future.

MUHAMMAD SYAFIQ BIN ZAIRULADAM

One of the impacts of technology use in the future is a better way of learning with
effective learning techniques to get excellent results. The effect of using technology in the
future is better learning techniques that students obtain additional techniques such as improving
cooperation with others. Students can find comfort in their learning because there are many

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tools to assist them, a lot of information on the website, and so on. As a result, students achieve
success in their lives. The article “Top 5 Benefits Of Technology In The Classroom”(2019)
recommends that teachers have notices that when students use technology in the classroom,
they tend to help one another more frequently. If students need assistance with complex
technology-based assignments from various angles, they should ask their teachers or peers.
Furthermore, students who are technologically proficient are placed in small groups to assist
their peers who are less technologically proficient. Technology enables students to be more
enthusiastic about teaching, assisting, and cooperating with one another, as well as disciplining
students. This can encourage students to interact and participate in their learning. Technology
can also encourage students to use it to help them learn. This is due to the fact that students can
save time by utilizing various tools. If students are having difficulty using the tools provided,
they can seek assistance from a teacher or a friend who is knowledgeable about technology.
Consequently, although studying is difficult, there are some modern technologies that can aid
in learning and teaching. Furthermore, with technology readily available, students can now
enhance collaboration with their lecturers and fellow students. As a result, students can be more
successful and creative in their studies.

Moreover, allowing for a variety of learning styles allows students to select from a
variety of effective learning methods. This is done so that students can use the method to
achieve good to excellent results. In the article “How to Accommodate Different Learning
Styles” being a teacher is difficult because each student in the class has a different learning
style when it comes to understanding a topic. Consequently, it is important to experiment with
a variety of learning techniques, including kinesthetic, auditory, and visual learning. A person
with a visual learning style can remember things by looking at images, diagrams,
demonstrations, displays, handouts, videos, flip charts, and other visual materials. This
Auditory learning style prefers to transfer information by listening to spoken words and sounds.
These are the people who are happiest when given verbal instructions over the phone and can
remember all the words to the songs they hear more easily. Touching, feeling, holding, doing,
and hands-on practical experiences are preferred by kinesthetic learners. Besides, students can
learn a subject more quickly and simply now that there are a variety of teaching techniques
available. Furthermore, each student can select or try each learning method to identify each
learning method's strengths. Students, for example, can remember more easily when they see
pictures, drawings, and so on. This is due to the fact that students prefer visual learning
methods. In nutshell, learning is not difficult because there are many different learning styles

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that can be accommodated. Furthermore, students can learn using the method that is most
comfortable for them such as visual, auditory, and kinesthetic. With a variety of learning
techniques at their disposal, students can achieve better and outstanding results.

MUHAMMAD SYAFIQ BIN AZHAR

Since work management necessitates the collection of a large amount of data and
information. The use of modern technology in workplace management makes it easier and
faster. Technology can be proven to be possible to retrieve information easily in the workplace.
According to Y. Chen, J.M. Kamara (2011), Mobile Computing has the potential to move data
system boundaries from the work area to the real job site, ensuring real-time data flow to and
from the construction site. Because of the unique characteristics of the construction sector. For
example, the involvement of multiple project partners, the separation of site offices and work
sites, and the mobility of construction personnel. Mobile computing has the potential to
improve the integrated and holistic use of information technology. However, mobile computing
technologies that can be used to solve specific construction problems must be evaluated, and
potential areas where these technologies can be improved must be identified. In other words,
the use of modern technology used at the construction site or known as mobile computing
makes it easier for both sides of the workers to expand the boundaries of the information system
that is from the site office to the actual work site. For example, ensuring real-time data flow to
and from the construction site. This is due to the construction industry having unique
characteristics such as the involvement of various project partners, the separation of office sites
and work sites, and the mobility of construction personnel. With the availability of computing,
these two parties can easily obtain information quickly even in distant places. However, they
need to identify unexpected problems when using this technology such as internet access
network problems and so on. Consequently, the use of mobile computing on industrial
construction sites is convenient. It not only makes obtaining information from other parties
easier, but it also speeds up the work process. Technology has the potential to make work
management simpler and faster. The same goes for work management from other industries.
However, each technology has its level of usefulness. Therefore, it is necessary to provide other
methods when having technical problems.

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 Moreover, this technology is also used to facilitate communication and speed up getting
information between team workers. Communication is critical in improving the work
management process. With the advancement of modern technology, it is now possible to
communicate without meeting in person. Therefore, technology is widely used in many work
management in every place. Lan Towers (2005) writes that the information and communication
technology tools that profoundly changed the way people work were initially found only in the
workplace and were only used during traditional 9-to-5 working hours. The typewriter
remained on the workstation station after the consumer left, and the office phone was connected
directly to its location by its cable. The computers were too heavy for a commuter to carry onto
the train, and even if they could, they were useless because they couldn't be connected. The
office walls are no longer strong enough to hold ICT items, and the technological chains that
once bound office workers to their desks have broken. Office workers who needed to know the
time while working had to previously rely solely on the clock on the wall. They are no longer
required to gaze at office walls, but rather at clocks in restaurants, airports, and kitchens.
Because ICT allowed individuals to be as productive outside of the office, outside of working
hours, as they are inside the office, during working hours, the act of performing work is no
longer restricted to particular hours at a specific location. The ability to be productive outside
of traditional office hours means that work can be extended in time, and the ability to work
outside the office means that work can also be extended in space. In summary, technology such
as laptops, tablets, and mobile phones are always used by all employees. This is because the
use of all of these modern technologies allows employees to manage their work even after
working hours. Mobile phones are also used to facilitate communication between employees
who are located in different locations. As a result, technology must be used in every workplace
to improve communication and gather information from team members. Clearly, the use of
technology has a significant impact on work management.

MUHAMMAD ALIF BIN RISMAN

One of the technology usages in our life is increasing speed and delivery at check
out. Over the last decade, the interaction between customers and businesses has changed with
the existence of self-service technologies (SSTs), which dramatically affected the nature of
service industries and service delivery processes. SSTs are technological interfaces that enable
customers to generate services without any direct interaction with the employee. One of the

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famous examples of SSTs in our life is self-checkout in grocery stores. According to Teresa
Fernandes and Rui Pederoso (2016), SSTs reduce the time spent during checkout. It is stated
that most consumers tend to go for the most efficient option. Most customers tend to choose
SSTs as alternatives while avoiding any direct contact with employees for the full delivery
process. It is proved with the usage of SSTs the process became less time-consuming.
Theoretically, the less time used in the delivery process the satisfaction level of consumers
became higher. Based on the research, customers always want the most of it the products or
services provided including their precious time. With the usage of SSTs the lesser time used
and the level of customer satisfaction increase. This will lead to customers returning to their
businesses. In conclusion, businesses may react by using more self-checkout technology
rather than paying employees to give full services with good responses collected

The other benefit of technology usage is reducing costs. The acceptance of SSTs in our
lives has impacted us in many ways. These are also implemented in a business environment
where SSTs are used and scientifically approved, reducing costs. According to Paulo Duarte
et al. (2022), SSTs have a big role in organizations specifically affecting the growth of the retail
environment. The use of SSTs for many years allows companies to increase efficiency and
reduce costs in many types of businesses when accepted well. Based on the research
conducted, well acceptance of SSTs often lead to customer avoiding any interactions with the
worker while prefer minding their own business. With the positive response to SSTs makes
workers less relevant in the business. These impacts make employers pay more than the work
given by the employee. Thus, relying more on SSTs and reducing workers in the business can
cut the overall business cost. In conclusion, well acceptance of SSTs creates a non-human work
environment more realistic. More retail businesses accepting the self-checkout on their premise
makes the employment of human-less relevant because technology can give the same product
and services at less cost.

MUHAMMAD ALIF BIN ZAINUL ABIDIN

Furthermore, the effect of using technology in the future is higher standards of security for
organizations. Security workforces today are using technology to be more responsive and
efficient, collect accurate and timely data and deliver greater business value to their clients and
also to create value for security departments and their organizations. According to Mark Folmer
(2019), in “Top Benefits of Using Technology to Better Manage Security Workforces”. When

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the security workforce starts their work there are unstoppable. In the past company gather all
good data but it was not easy to analyze all of it. Now with the new technologies, all security
organizations can apply big data and have business intelligence tools making them easy to
extract data and easily searchable making all companies very competitive. They can easily
make decisions right away because they extract from the data they collect so they have all
resources needed. Also, they provide historical reports to show the value security is adding and
when budget cuts are happening they have a powerful tool. In other words, Advanced analytics
tools are able to help businesses to extract useful data to discover more about the data and can
make a future prediction to make a better decision to attract more customers. Before advanced
analytics exists, companies cannot extract data that they have collected because it does not have
a simple method to extract it. Everyday business is generating a huge amount of all data and
finds new solutions to take benefit from it and the solution is using advanced analytics. As an
outcome, the impacts of technology lead to higher security standards for companies. Security
organizations are held more liable for their conduct the more they use technology to boost their
effectiveness. With technology, they can understand more about customers from the data they
generated and get better confidence for future outcomes.

Last but not least, data theft has been a serious issue for cybersecurity with new
technologies can prevent data theft. Mark Rasch (2022) writes in his article “A Robot’s View
of AI in Cybersecurity” that Machine learning (ML) and artificial intelligence (AI) are two
quickly developing technologies that could have a significant impact on cybersecurity. By
analyzing vast volumes of data and spotting patterns that might suggest a possible threat, these
technologies can be used to improve security and enable businesses to take preventative action
against assaults. They do, however, also come with a unique set of difficulties because attackers
can utilize them to scale and automate their attacks. It is critical to look at both the advantages
and disadvantages of these technologies in order to completely comprehend how AI and ML
will affect cybersecurity. The ability of AI and ML to analyze massive volumes of data and
spot patterns that could suggest cybersecurity threats is one of the key advantages of these
technologies. Significantly, two new developing technologies which is Machine learning (ML)
and artificial intelligence (AI) have made a big impact on cybersecurity and organizations have
to upgrade by implying to it. The new technologies recognize patterns that make them aware
of possible threats because they can analyze mass data. Even though attackers know how to
counter the technologies but the technologies still can come out with a solution to prevent the
possible threat. Consequently, The technologies have the potential to improve cybersecurity

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and make organizations have a higher standard for their securities. As we know this technology
can analyze the mass of data to detect potential threats. The cybersecurity goal is to reduce
successful attacks on system organizations so these two developing technologies are the answer
to the problem.

CONCLUSION - ALL

Despite the fact that technology is a fundamental need in daily life for everyone. Every person
is so reliant on technology that doing anything without it is difficult. Technology is essential
because it touches every aspect of life. People will comprehend how vital technology is when
they use their mobile device, watch TV, drive a car, use a computer, or any electrical machine,
when they consider their daily routine and estimate how many electronic gadgets, they use in
a given day. In fact, technology is utilized more and more frequently every day for everything
from entertainment to conversation to transportation to educational searches. As a result of the
advancement in space technology, humans have also visited the moon. Technology has the
ability to both improve the present and shrink the gap between now and the future. Therefore,
the role of technology in our life is indisputable. I refer the reader back to the expression about
technology use in the future; “The Web as I envisaged it, we have not seen it yet. The future is
still so much bigger than the past,” said Tim Berners-Lee (Silva, 2009). This situation
encourages historians to put in a lot of effort because the past is already enormous and is only
growing as more and more new perspectives are developed

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