Paul Zaki CV Final

Paul Zaki
Flat 33-35 Raddle Barn Road – SellyOak, Birmingham, B29 6HH

+44 777 4934 664 / Email: paulamahernazmy@ymail.com
Personal Profile
Experienced banker in operations, financial and customer service management. Driven and motivated professional with a
strong passion for innovation and emerging technologies, seeking an entry-level position in the field. Demonstrated
academic knowledge, analytical skills, and creative thinking, combined with a commitment to staying abreast of industry
trends. Dedicated to contributing to the company's innovative initiatives while maintaining a strong work ethic to enhance
efficiency. Committed to continuous learning, adaptability, and active participation in all aspects of operations analysis, with
a focus on delivering optimal results for the organization.
Work Experience
Aspire Bookkeeping and Payroll Services Ltd UK Oct 22 – Current
Finance assistant
• Creating & sending sales invoices & credit notes on Factory Master dealing with credit control, chasing up payments and
arranging credit limits
• Accurately enter financial data into the accounting system (e.g., QuickBooks, Sage and Xero) and ensure proper coding.
• Reconcile supplier statements and reconcile all payments weekly with bank statements.
• Assist in the preparation of monthly, quarterly, and annual financial reports.
• Daily posting large volume of invoices and chasing suppliers and staff credit card payments.
• Assist in the preparation of payroll and ensure compliance with tax regulations.
• Conduct bank reconciliations of all accounts to ensure their accuracy and attention to every details.
• Matching purchase invoices with delivery notes, and submitting VAT return on a quarterly basis, keeping all records as
required by HMRC and producing ECSL Return
• Preparing and posting month-end adjustments (accruals, pre-payments, re-charges etc)
• Handle ad-hoc financial tasks and projects as assigned by the Finance Manager.
JD sports-UK June 22– Oct 22

Sales Assistant
• Greeted and assisted customers in a friendly and professional manner.
• Helped in achieving the first reward in sales targets by increased by 30% in JD sports.
• Provided product information, answer questions, and offer solutions to customer needs.
• Assisted customers with product selection and purchasing decisions.
• Handled cash, credit card, and other payment methods.
• Collaborated with the sales team to achieve sales targets and meet customer needs.
• Ordered and managed office supplies, equipment, and inventory.
• Handled customer inquiries and resolve issues or concerns with courtesy and efficiency.
National Bank of Egypt Dec 19 – Jun 22

Senior Payment & Operational Analyst
• Innovated and Launched of many projects with my banking teams and other banks teams like ‘’Instapay application’’, ‘’NBE
phone cash’’ and ‘’NBE cash points’’.
• Solved chargeback disputes, outstanding reports and financial inquiries to other banks.
• Daily reconciliation and settlement data for National and International transactions to our banking system around 3500
daily disputes transactions to be reconciled.
• Engaged daily with banks, payments processors, and clients to ensure the efficiency of the payments systems on time.
• Investigated client’s disputes and fraud payment issues, liaising internally for banking updates and accurately conveying
updates to other departments by using advanced excel sheets equations and Power Bi.
• Contacted banks and partners to resolve issues and find solutions.
• Processed ERA and manual payments and adjustments as assigned.
• Analysed customer needs and provided 98% of the solutions based on aligned with their specific needs.
• Investigated, analysed, and resolved all error disputes for card transactions.
National Bank of Egypt Oct 17 – Dec 19

Customer operational Executive
• Managed and organize office files, documents, and records.
• Accurately input and maintain data in electronic systems and databases
• Resolved customer inquiries via inbound/outbound calls, emails, and in-person interactions.
• Supported customers with daily banking transactions.
• Successfully managed to increase loans and credit cards sales by 20% in the financial year 2018/2019
• Provided accurate and detailed information about our products and services.
• Assisted customers in understanding banking services.
• Handled general banking requests including payments, balances, and transfers.
• Authorised and investigated all transactions to defined KPIs.
• Provided guidance on simple financial products.
• Utilised technology efficiently for customer service.
Education
MSc International Business with Data analysis (Grade: 1st) Jun 22 – Jun 23
Ulster University – Birmingham, UK
Master of Business administration (MBA) (Grade: Excellent) Jan 20 – Jan 22

Major: Strategic Management
Arab Academy for science and technology (AAST) – Cairo, Egypt
BSc (bachelor’s with honors) of Commerce and business administration (Grade: 88%) Sep 11 – Jun 15
Major: Accounting and Finance
Helwan University – Cairo - Egypt
El Maaref Private Language school, (GCSE – A Levels) 1999 –2011

Cairo – Egypt
Portfolio Analysis Projects

Data visualization project Financial visualization project Project at Ulster University
Created pivot tables and Built a connected dashboard first by using Used quantitative data for
dashboard by using Excel and Excel to clean data and Power Bi to map understanding how to clean
Power Query in analyzing the sales revenues in firm’s branches data by using excel and pivot
attractive Airbnb in New York. across countries. tables and got 80% in project.
Technical Skills
• Daily using Microsoft Office (Advanced Excel, Word, PowerPoint, Access, outlook).
• Analysing and investigating financial statements and operational banking disputes for the big data for data visualization and
pivot tables by using (Power Query, Power BI and some SQL equations).
• Using Dynamic 365 Financial and Operations app in posting accurate accruals, prepayments, other manual journals to
ensure an accurate balance sheet and P&L each month.
• Finished four months course in using (Sage 50 Accounts – QuickBooks – XERO) applications and how to post invoices
for the purchase ledger, sales ledger, and banking reconciliation with accurate calculations if VAT return.
• Using of Oracle and CRM application in recording customers despite and reconciliation queries and solve them in accurate
and sufficient ways.
Personal skills
• Flexible, Hard worker and able to contribute in teamwork.
• Fast learner and willing to learn every time.
• Has strong analytical and numeracy skills
• Ability to work under pressure.
• Able to meet deadlines with extreme pride in attention to detail.
• Excellent customer service, Administration skills
• Ability to handle requests before deadlines.
Languages
• English – Proficient
• Arabic – Fluent
• French – Basic
References available upon request.

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Paul Zaki

Flat 33-35 Raddle Barn Road – SellyOak, Birmingham, B29 6HH

JD sports-UK June 22– Oct 22

National Bank of Egypt Dec 19 – Jun 22

National Bank of Egypt Oct 17 – Dec 19

Master of Business administration (MBA) (Grade: Excellent) Jan 20 – Jan 22

El Maaref Private Language school, (GCSE – A Levels) 1999 –2011

Portfolio Analysis Projects

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