Suleman Jamil

suleman.jamil@yahoo.com • www.linkedin.com/in/suleman-scm • London, UK • +447908202246

Senior Level Executive with B.B.A.-level educated, Logistics, Warehouse, Material Planning and Supply Chain
leader with 11 years of broad set of skills applicable across different industries and roles. Exhibited prowess in
the national, international, and multicultural supply chain for B2B and B2C organizations, can craft and
execute successful strategies to reduce logistics cost, refining the supply chain design, enhance sales, escalate
business progressively. A well-rounded, hands-on, innovative leader, committed to integrity in sustainable and
effective planning. An enthusiastic, resilient, tenacious, adaptable, and flexible achiever with keen attention to
detail.

CORE COMPETENCIES AND ACHIEVEMENTS

 Customer Service. Shaping the collective approach with interpersonal skills to establish the relationships
with all key stakeholders to fulfills customer expectations and builds the brand loyalty. Improved the
overall service level by 3% on the production concerns and customer response rate. Provide the accurate
shipment status by 96% to sales / order management team which increased the customer engagement
level by 5%.
 Warehousing. Managing the inventory costs with accountability for parts distribution lifecycle, including
management of stock levels and delivery commitments. Managed the multiple location warehouse
operations system interlinked category management. Optimized the process, space and resources to
create productive & profitable environment and reduced the space waste by 25% and stock accuracy by
98%.
 On time Shipment. Committing to get the products on required date as per customer demand. Proactively
shaped and implemented Six Sigma, Lean, and Kaizen tools to gain a competitive edge by using limited
resources and achieved the on-time delivery status by 97% in first 2 years. Developed the live status
tracking system for each shipment with automation, shared with customer, which helped to increase the
sale by 3%.
 Operational Planning. Leading the operational planning process (SIOP) for all incoming projects and
engaging extensively in data analysis, material planning and forecasting to provide the operational
excellence and enhanced internal customer service levels. Improved the overall delivery lead time by 3
days. Developed an internal value streamed ERP for urgent delivery order linked to order management.
 Logistics Management. Extensive service provider database with maintained relationship to establish
long-range business plans, anticipate & advice on what could go wrong from packaging to shipping and
delivery. Manage the competition, profitability by lowering the logistics cost. Formulate a contingency
plan to make the supply chain flow and increased year over year savings by average 5% in shipping cost by
consolidating the cargo. Secured the order by 95% filled ratio on received inquiries with reasonable
margin.
 Material Management. Measuring the efficiency, quality, and cost of planning, organizing, and controlling
the movement and storage of materials used to create a final product. Managed the inventory of $23
million in UAE, $7 million in KSA and $1 million in Kuwait. Developed the vendor owned managed
inventory (VMI) system with rotating stocking plan and reduced the inventory by 18% and improved the
cash flow by 3%.
 Inventory Turnover. Quantifying the specific carrying costs including capital costs, inventory risk,
inventory service cost to make smarter buying and forecasting decisions and avoid the higher inventory
turnover. Improved forecasting accuracy 95% by grouping the inventory and eliminate stagnant inventory
by 8% to prevent it from occupying valuable warehouse space.

PROFESSIONAL EXPERIENCE
Customer Service/Sales Consultant | Tem Spirits Limited, Heathrow, London UK March 9–Till date

 My responsibilities include developing sales strategies, building customer relationships, providing

product knowledge and training, conducting sales presentations, analyzing sales performance,
 identifying business opportunities, collaborating with internal teams, managing orders and providing
customer support, generating sales reports, and staying updated with industry trends.
 Assisting customers with inquiries and concerns, providing product knowledge, and promoting sales.
 Handle order processing, troubleshoot problems, and aim to retain customers through excellent
service and meeting sales targets, maintaining records, and collaborating with team members.
Continuous learning and gathering customer feedback are also essential aspects of the position.

Logistics & Warehouse Manager | Kuwait Packing Materials Manufacturing, UAE June 2021 – Feb 2023

 Responsible for Operations, Logistics & Transport department with 9 team members for 3 different
entities.
 Leading demand planning, forecasting, order management, landed costing, accounts settlement,
inventory control, logistics & freight management, trade compliance and customs regulations for MENA
region.
 Optimized the lead time and on-time shipment based on quality tracking system to improve service level.
 Reorganized the shipping system and made it 20% more efficient by moving the consolidated volume.
 Enhanced cost accuracy from 80% to 98% for by adding multiple check points and reporting system.
 Improved the freight & shipping cost by setting up the contractual & volumetric rates with service
provider.
 Implemented the packing safety standards & procedures, which decreased the shipping damages by 90%.
 Introduced new forwarders based on latest evaluation standards to reduce the customer complaints.
 Implemented Dynamics 365 to centralize the Logistics contracts & lean supply chain system.

Logistics & Warehouse Manager | Hira Industries, UAE March 2020 – May 2021
 Directed Warehouse and Materials Control team with and logistical aspects in collaboration with suppliers
and freight forwarders while promoting the cost savings & quality in service level
 Managed yearly budget and various reporting process (WMS, KPI, in/out status, aging & deadstock, etc)
 Lead operational process for ongoing projects, forecasting distribution, setting up layouts to ensure
efficient space utilization and performance as per SLA metrics & SOPs.
 Kept track the stock levels, FIFO, LIFO, ABC analysis, plan routes, delivery times and costs.
 Manage and execute monthly cycle counts, audits, Semi-Annual inventories and reconciliation processes.

Supply Chain & Logistics Supervisor | SKM Air Conditioning, UAE March 2016 – Feb 2020
 Lead the team of 6 peoples by managing the inventory of $60m for all indirect & direct, requirements for
UAE 1st largest manufacturer dealing in all types of HVAC machines.
 Integral collaboration for logistics with customer, sales, order management, accounts and shipping.
 Logistics partner for 3PL Management, to ensure operations as per the agreed SLA’s and risk assessment
and establish contact & contracts with prospective suppliers/forwarders, both internal and external.
 Overseeing process, defining strategies for appropriate inventory levels, eliminating obsolete, off-space
material, reduce aging material, cycle-count, signed DO, warranty claims and MIS reporting etc.
 Implement QMS system and supply chain maps to support manufacturing and minimizing cost of impact.

Supply Chain & Logistics Supervisor | TAM Logistics, Dubai Aug 2014 – Feb 2016
 Directed all aspects of import & export operation from collection till receiving by end-user as a full cycle.
 Lead multifunctional team to meet desired goals by setting collaborative KPI’s linked to the operations.
 Planned situational movement by choosing the best carrier based on desired / available customer route.
 Kept the logistics process validated, improved transit route, lead time, incoterms and trade routes etc.

Logistics Officer | TAM Logistics, Dubai Feb 2012 - July

2014
 Steered the complete carried cycle from collection till the end receiver as a full logistics service provider.
 Organized the inspection related aspects of customer/customs, to manage with 3rd party providers.
 Managed the shipping documents and rate finalization with customers, shipping lines, and transporters.
 Cargo merger and custom clearance for personal effect & commercial goods with consolidation
 EDUCATION
Bachelors in Business Administration (B.B.A) | SZABI Science & Technology, Pakistan.
International Supply Chain Professional | Hira Academy, UAE.
Supply Chain & Logistics Management Certification | Blue Ocean Academy, UAE.
Certified Procurement & Logistics Professional Certification | CILT International, UK
Member of Supply Chain Association | Procurement & Supply Chain Association, USA