VFC CODING DIFFERENCE BETWEEN CODIN

NG THE CUSTOMER'S ELEMENTS OF THE VFC FAULT DESCRIPTION

COMPLAINT AND THE PRESUM
MED CAUSE
CUSTOMER'S COMPLAINT
WHY DO WE NEED VFC? CUSTOMER'S COMPLAINT Start Coding

With the help of VFC, product-related faults are coded in a

standardized fault language. Customer: When it rains s my windscreen
s, Fault
Fault Fault
VFC is used worldwide and replaces the different fault catalogs wiper doesn't work. I acttuate the switch Fault type position in
that existed in the development, production, purchasing, sales location conditions
but nothing happens. vehicle
departments and dealerships. function
The benefits of the whole company speaking a standardized
language are:
 Cross-linking of knowledge from the development, VFC Coding – Customer's complain
nt
CAUSE
production purchasing,
production, purchasing sales departments and dealerships Fault location Function: Windscreen wiper
w
 Quicker fault correction because of easier analysis
 Faster and more efficient repairs
Fault type:
Fault condition:
Cannot be activated/selected
Rain
 Start Coding

Fault Fault
Fault
WHAT IS IMPROVED WITH GUIDED CODING?
Note:
location Fault type position on
conditions
The coding of the customer complaint in VFC begins with the fault
component component
type (How can I describe the fault? nois
sy, failed, cracked, etc.)
Guided coding was created to help make coding with VFC
(VFC module) easier.
FAULT LOCATION, FAULT TYPE, FAULT POSITION
 New simplified look and feel CAUSE AND FAULT CONDITION
 Quicker coding: 3-step concept for coding
 Optimization of the search function (more accurate results) Fault location Fault type Fault position Fault conditions
 Improved sorting of the search results Technician: The front w
wiper What doesn’t
-What How can I
-How Where is the
-Where -When
When does the
 New help section with a manual and quick guide (including motor has a loose contac
ct. work? explain the fault? fault? fault appear?
search tips and coding examples) -What failed? -What do I notice? -Which
 New feedback button for comments, questions, etc. -What is conditions apply?
damaged?

VFC Coding – Presumed cause Examples: Examples: Examples: Examples:

Fault location Component: Front wiperr motor -The windscreen -Something -Which tire? -The problem
Fault type: Loose conttact
 wiper doesn
doesn’tt work
work.
-There are noises
from the engine
doesn’tt work
doesn
properly.
-Something is
Front or rear
or right?
rear, left

-Turn signal: left

only appears
when it is raining.
-Occurs only
compartment while leaking. or right? when
The cause is always coded with the he
elp of a damaged component. driving. -Something is accelerating.
A cause cannot be coded until the car has been analyzed. making a noise.

The fault location and fault type

yp are mandatory
y fields.
Note:
The cause is always coded with the defective part. It can only be
determined after vehicle diagnosis has been done. Note:
When applicable, please code the fault position and fault
conditions. They are very important for the problem-solving
process. You can make multiple selections for the fault
conditions.
THREE WAYS TO SEARCH WITH GUIDED CODING SEARCH TIPS
3. SEARCH BY TREE STRUCT
TURE
 Use keywords instead of sentences.
If your search doesn't provide an apprropriate result with the auto-
1. Auto-complete function complete function or text search, youu can try the tree structure by  Enter 2-3 words that explain What and How.
clicking Open tree structure (1).
 Try the 3 different methods for searching (auto-complete, text
2 Text search including "Did
2. Did you mean"
mean search and tree structure) and use the one that works best for
you.
3. Tree structure
 Don’t use single words like door, engine, noise, etc. The more
general your search is, the more hits that will be shown.
1. SEARCH USING AUTO-COMPLETE
 Use complete words, not abbreviations. Also, do not use slang,
-Start the search by typing your search string. While typing, you
e.g., “bust,” “won’t go,” etc.
will get suggestions for terms recognized by VFC.
VFC
 Try changing your search term (for example, “corrosion” instead
1 of “corroded”; “damage” instead of “damaged”).

 The more you learn the structure and terminology of VFC, the
1 quicker and easier it will be for you to find the VFC fault terms
you are looking for in the future.
You can navigate through the tree strructure of the respective fault
-After clicking on a term, you will get suggestions for the fault
description. By clicking on a term, you can open its sub-structure (1). EXAMPLES OF CODING
type. Click on one to select it.
By clicking the term at the very top orr using the back button, you can
The customer says: The customer The correct VFC coding
go up a level in the tree (2).
2 probably doesn't say:

The engine jerks The DME has old FL: Engine running
If you roll the mouse over a term, the contents of the sub-structure will when I accelerate in software. FT: Jerking
be shown (3). cold weather. FC: Engine temperature: Cold,
Accelerate

The engine rattles The charge-air hose is FL: Engine running

when idling. torn. FT: Rattling
FC: Idle speed
2. TEXT SEARCH INCLUDING "DID YOU MEAN"
If you prefer not to work with the auto-complete function or your The display turned There is a CCC/CIC FL: Display/monitor function
search string doesn't show appropriate hits, you can also use any 2 off. software error. FT: Failure

search string you like.

I can't open the Front power window FL: Open window
window. drive – Loose contact. FT: Open: not possible
1
3 The emissions HDP/Injector – FL: Emissions warning light
1 warning light is on. Mechanism: Fault, FT: Warning light/indicator
failure. light active

2 Every time I The drive belt squeaks if FL: Engine running

accelerate, there is a I accelerate. FT: Squeak
q
squeak from the front FP_V:
_ Engine
g Compartment
p
of the engine. FC: Accelerate

In the tree structure, you don't have to

t enter search strings; you can
code your VFC term just by clicking with
w your mouse. I can't open the The bowden cable on FL: Open/close door
driver's door. the front door opener is FT: Open: not possible
Direct hits are shown in area (1), and alternative search terms are cracked. FP_V: Front left
shown in the “Did you mean” section on the right side (2).
By clicking on a term in the “Did you mean” section (2) , a new
search is started. © BMW NA – Helen Riehle (04/2012)