ACKNOWLEDGEMENT

We express our sincere gratitude to Ms Nguyen Thuy Giang, our esteemed instructor, for
her invaluable guidance and support throughout the development of this human resource
management report. Her expertise and insightful feedback have been instrumental in
shaping the content and structure of this document. We genuinely appreciate the time and
effort Ms. Nguyen Thuy Giang has dedicated to reviewing and providing constructive
input, which has greatly enriched the quality of this report. Commitment to fostering a
conducive learning environment has been a source of inspiration, and we are grateful for
the opportunity to learn under her mentorship. We would also like to extend our thanks to
the entire human resource team for their cooperation and contributions to this project.
Their collaboration has been crucial in compiling comprehensive insights and analysis.

I. INTRODUCTION:

Human Resource Management (HRM) stands at the heart of organizational success,

shaping the workforce that drives progress and innovation. In today's rapidly evolving
business landscape, equipping future HRM professionals with the right skills and
knowledge is crucial.

This report delves into the intricate training activities undertaken by HRM functions,
shedding light on how they are prepared to tackle the challenges and opportunities of
tomorrow's workplace. By comprehensively analysing the training activities at Vingroup,
one of the biggest companies in Vietnam, this report aims to provide a roadmap for future
training development and highlight the invaluable contributions of HRM education in
shaping the workforce of tomorrow. Prepare to embark on a journey through the dynamic
world of HRM training and witness how future professionals are equipped to build
thriving and inclusive training performance.
In today's dynamic business landscape, continuous learning and skill development are
critical components for organisations seeking to stay competitive. Vingroup, a prominent
leader in various industries, understands the critical importance of cultivating a culture of
innovation, adaptability, and proficiency among its employees. This report delves into
Vingroup's comprehensive training activities, aiming to highlight the company's
commitment to nurturing talent, driving professional growth, and laying the groundwork
for long-term success.

As we embark on this journey through Vingroup's training landscape, we invite readers to

gain insights into the innovative methodologies, cutting-edge technologies, and strategic
partnerships that contribute to the company's commitment to fostering a learning culture.
Through this report, we aim to showcase how Vingroup's dedication to continuous
improvement training and knowledge dissemination is a testament to its role as a
trailblazer in the global business arena.

II. VINGROUP AND THEIR TRAINING ACTIVITIES:

1. COMPANY BACKGROUND:

- In 1993, Technocom Group was established in Ukraine and became the forerunner
of Vingroup. With two original strategic brands, Vinpearl and Vincom, Technocom
focused on real estate and tourist investment when it returned to Vietnam in the early
2000s. Vingroup Corporation, which formally operated under the Group model, was
formed by the merger of Vincom Joint Stock Company and Vinpearl Joint Stock
Company in January 2012.
- Prior to the merger, Mr. Pham Nhat Vuong was the founder and a member of the
boards of Vincom and Vinpearl. Vingroup, with a market valuation of around 16 billion
US dollars, is one of the biggest private economic groupings across many industries in
Asia. The Group's three main business segments are as follows:

• Technology

• Industry

• Trade in Services.

Vingroup wants to become the area's preeminent Technology, Industry, Trade, and
Service Group. To do this, it will continuously innovate, build an elite network of goods
and services, and raise standards. improve the Vietnamese people's quality of life and
strengthen the country's brands' standing abroad.

- DETAILED INFORMATION OF VINGROUP GROUP

• Full name: VINGroup Joint Stock Company

• Vin Group shares: VIC

• Chairman of Vin Group: Pham Nhat Vuong

• General Director of Vin Group: Pham Nhat Vuong

• Website: https://vingroup.net/

Logo of Vingroup

1.1 COMPANY FOUNDATION AND DEVELOPMENT HISTORY

- Vingroup's development process:

In January 2012, Vingroup Corporation—a new legal entity—was established by the

merger of Vinpearl Joint Stock Company and Vincom Joint Stock Company, increasing
the combined charter capital to 5,500 billion VND. Vingroup Corporation consolidated its
approach to creating and expanding its four brand groups:

• Vincom real estate sector

• Vinpearl operates mainly in the field of tourism and entertainment

• Vincharm is in the field of healthcare and beauty

• Vinmec provides high-quality medical services.

January 7, 2012: Inaugurated Vinmec International General Hospital according to the

hotel hospital model.

In January 2013, Vingroup joined the World Economic Forum as a founding member.

April 2013: Using the Vinschool brand and an interlevel school system spanning from
preschool to high school, the company formally entered the Vietnamese education sector.

July 2013 saw the official opening of Vincom Mega Mall, Asia's largest subterranean
entertainment complex.

November 2013: The Vinhomes brand was formally introduced with the goal of creating
product lines for upscale real estate and service housing.

September 2, 2017 saw the founding of Vinfast, a company that manufactures automobile
bodywork, auxiliary and replacement components for engines and motor vehicles, and
locomotives and vehicles. railroad, tram, vehicle, etc.

Vingroup Corporation continues to play a leadership role in setting new consumer trends
as it strives to provide goods and services that meet worldwide standards and offer fresh
perspectives on modern living, regardless of the industry.
1.2 MISSION, VISION AND CORE VALUES

- Mission

“For a better life for everyone.”

Vingroup keeps growing at its best, offering goods and services that satisfy global
requirements. Ensuring that the calibre of the product satisfies the needs and expectations
of the consumer, generating enduring value.

- Vision

"Vingroup aims to develop into a leading technology - industry - trade and service
corporation in the region."

Vingroup wants to become the area's preeminent Technology, Industry, Trade, and
Service Group. To do this, it will continuously innovate, build an elite network of goods
and services, and raise standards. Improve the standard of living for people and
strengthen the standing of Vietnamese companies globally.

- Core values

Vingroup strives to uphold six core values: Credibility, Integrity, Creativity, Speed,
Quality and Humanity. These are described below.
• Credibility

Vingroup takes great care to preserve its credibility, just as one would guard their honor.
The Group spares no effort in achieving its objectives and is perfectly equipped to carry
out its ambitions.

• Integrity

VinGroup's integrity requires us to adhere to the highest ethical standards as well as all
applicable legal requirements. Thus, we must always prioritize our clients' needs.

• Creativity

Vingroup's management thinks that The Group's ability to live up to its motto, "Dare To
Think, Dare To Do," is a result of creativity. All workers are encouraged to pick up new
skills under this attitude.

• Speed

The Group believes that operational efficiency and speed are essential to our success.
"Fast To Decide, Fast To Invest, Fast To Deploy, Fast To Sell, Fast To Change, and Fast
To Adapt" are a few of the methods that adhere to our emphasis on speed.

• Quality

Vingroup's operational philosophy of "Best in People, Best in Products and Services, Best
in Quality of Life, Best in Commitment to Society" applies to all of our offerings.

• Humanity

All of the Group's stakeholders have their interests respected. Vingroup is committed to
fostering harmony among the interests of all parties involved by placing a strong
emphasis on justice, honesty, unity, and strength.
1.3 ORGANIZATIONAL STRUCTURE:

Organizational structure of Vingroup

1.4 BUSINESS SITUATION:

- Vingroup ecosystem

The Vingroup ecosystem now works in eight sectors, each of which has a large number of
well-known brands and subsidiaries. It is safe to say that since Vingroup is Vietnamese,
everyone utilizes it. Utilize Vingroup's services from any location.

Property Hospitality and enter tainment Consumer retail

Industrials Healthcare Education Agriculture Technology

Vinhomes Vinpearl Vinmart Vinfast Vinmec Vinschool
Vineco Vintech

Vincity Vinpearl land Vinpro Vinsmart Vinfa Vinuniversity

Vincom Vinpearl golf Adayroi

Vinoffice Vintata

Brands of Vingroup corporation

- Customer Segmentation

Selection of the right client segment is one of the factors that contributes to Vingroup's
success. The following is how this conformance is stated:

- Regarding the property industry:

Vingroup is a leading company in the selection of upscale real estate market sectors, such
as luxury flats, high-rise buildings, and retail malls. Customers with high salaries,
frequently prosperous businesspeople, companies with significant financial potential,...
are the ones that enterprises target.

- Regarding the retail industry

Vingroup is no longer the owner of Vinmart. But Vinmart supermarket and Vincom retail
system swiftly took over the retail industry when they were established. Vinmart has been
successful in changing people's buying behaviors by getting them to realize the
importance of utilizing clean, safe food and providing excellent customer service.
- Competitors

Although there is no denying the market's potential, Vingroup faces significant obstacles.
Strong indigenous brands like Saigon CO.OP, Maximark, Citimart, Satramart, and others
have encircled every store and supermarket in the domestic retail sector.

- Revenue & profit

After six months, Vingroup brought in 102,530 billion VND in revenue and made 7,936
billion VND in profit—a 128% increase over the same time in 2022. As per the
prearranged timeline, VinFast is anticipated to list in August. Vingroup Corporation
(VIC) has just released its financial statements covering the first half of 2023 and the
second quarter of 2023.

VinGroup's business results from 2021 to 2023

2. ANALYSING VINGROUP'S TRAINING ACTIVITIES:

2.1 TRAINING POLICY:

- VinGroup always invests and pays attention to management and employee

training. Coming to VinGroup, each employee

- Considered as the representative image of the corporation, VinGroup trains

employees according to the "Vingroup learning" strategy. Any employee who does not
improve their expertise or training standards will have their benefits cut. Employees must
be able to learn anytime, anywhere, and learning at everyone can be considered the first
national question of the collective. Employees recruited to VinGroup must have a sense
of responsibility in work and life. Vingroup will ensure employee welfare and improve
management efficiency through specific standards.

2.2 TRAINING PROCESS:

- Vingroup will have 7 steps in its training process:

• Step 1: Prepare the working environment for new employees of the corporation.

Send documents as well as process announcements and introduce them to the company's
departments and work areas with colleagues. Employees may have questions, and their
superiors can answer the following questions. They will train related professionals and
finally evaluate and give feedback.

• Step 2: Find out and record information about new employees.

Work opinions will help businesses better understand employees and future directions for
businesses to consider and adjust according to employees' wishes so that employees have
the most comfortable working environment possible. In addition, businesses need to learn
about employees' interests and skills and enter employee information into one document
so that people in other departments can easily look up and contact each other to support
each other in their work.

• Step 3: Welcome new employees

When welcomed, they will feel the closeness and friendliness of the working
environment. During the welcome session, they can share and provide basic information
about the business.

• Step 4: Disseminate necessary information and work orientation

Introduce the departments to the information they will undertake in their work, introduce
utilities and benefits as well as inform them about their duties.
• Step 5: Move to the professional training stage

Convey professional skills, consider needs, research records, prepare necessary

documents, monitor work completion, ability and work efficiency.

• Step 6: Provide regular feedback and timely support to employees

Provide assessments, provide and support when employees encounter difficulties, and
provide guidance to employees

• Step 7: Check and evaluate the training process

Determine and design a capacity assessment table, create criteria that can be based on the
criteria to evaluate and consider the level of completion of the final job, monitor, evaluate
and give results.

2.3 TRAINING METHODS:

- Vingroup, a prominent conglomerate in Vietnam, recognizes the critical

importance of its human resources and invests heavily in their development. The
company's human resource strategy is centered around nurturing a skilled workforce that
is both virtuous and talented. They focus on creating an environment that fosters speed,
creativity, and efficiency, enabling employees to fully develop their capabilities and
professional expertise.

- A significant aspect of Vingroup's approach is the collaboration with leading

global technology companies. This is exemplified by their partnership with Intel, which
focuses on developing cutting-edge technologies including AI and smart city solutions.
Such collaborations are integral to Vingroup's strategy to enhance its technological
ecosystem and bring advanced technologies into their products and services.

- This emphasis on employee development and technology collaboration

demonstrates Vingroup's commitment to building a modern, professional work culture.
It's a strategy that not only benefits the organization but also contributes positively to the
broader Vietnamese labor market by raising the overall quality and qualifications of its
workforce.

2.4 TRAINING BUDGET:

- Vingroup deducts 2% of revenue from after-tax profits to fund employee training

at its corporation.

- Based on responses from nearly 80 employees undergoing training, currently 87%

of employees have all training costs covered, 11% of employees are partially supported,
and the remaining 2% pay their own training fees for themselves.

- Depending on the human resources situation as well as training needs, the human
resources department will estimate the budget for each training course for each year and
for each department. Below is the budget estimate for the "Management Skills Training
Course" in May 2022:

2.5 TRAINING CONTENTS:

- Regarding the training program, the company's management level will be directly
responsible for developing the content as well as implementation methods. In addition,
they will also coordinate with lecturers and human resources departments to agree on
detailed training plans.

- Regarding objectives, the training program is designed to improve employees'

professional skills and guide effective work arrangement methods to meet the
performance needs of the corporation.

- In fact, Vingroup sets a target that leaders must spend about 52 hours/year training
subordinates. Meanwhile, employees must be trained about 100 hours/year. Mr Pham
Nhat Vuong - Chairman of the Board of Directors of Vingroup - emphasised the
importance of personnel training: "It means learning anytime, anywhere, with everyone.
Academic training has become a national policy and a first requirement.

For example:
- In order for the training program to achieve results, the group has been applying
diverse and flexible training methods:

• First, mentoring and mentoring: New, inexperienced employees will be assigned to

departments and guided by team leaders and experienced colleagues.

• Second, training through seminars and training classes: seminars and training
classes at the company are held monthly or quarterly, depending on the company's
training needs. However, this method requires the initiative of employees at the company
to increase efficiency.

• Third, the method of sending students to study at formal schools: every year, the
company will select and propose to send managers or workers with high professional
qualifications to study master's training programs. , or training in management courses at
major universities.

2.6 TRAINERS:

- For teachers inside the company, mainly managers of departments, Skilled

workers with many years of experience and deep professional qualifications are also
selected to train in appropriate content. In case of reiterating knowledge or training to
help new employees become familiar with the new job.

- Internal teachers: managers of departments, skilled workers with many years of

experience and deep professional qualifications. They are responsible for repeating
knowledge or training new employees to get acquainted with the job.

- For part-time lecturers: those who are sent by the corporation to improve
pedagogical skills and professional qualifications with the aim of becoming the core in
training and improving the qualifications of employees.

- Regarding tasks, teachers are responsible for compiling training programs for
learners, consistent with the training objectives of the course. Responsible for organizing
inspection of training results after each course.

- Regarding benefits, part-time instructors enjoy all the same benefits as when
working during the teaching process and allowances for carrying out training work. With
training programs other than businesses, teacher selection can only be done by selecting
teachers from ministries, schools, institutes, reputable training centers or experts; they are
trained to understand the training program objectives before each training session.

3. ASSESSMENT AND RECOMMENDATION:

3.1 ASSESSMENT:
- Vingroup is a multi-industry corporation with over 30 large and small companies
operating in a variety of fields. After reviewing their training activities, we can see that
Vingroup has a very strict and systematic employee training system across their
businesses. We emphasize cultural integration in Vingroup's training system. In addition,
Vingroup also does a very good job of training hard skills and soft skills combined with
propagating the company's internal culture together. Regardless of the department in their
branches, they all abide by a systematic roadmap and rules.

- This demonstrates that Vingroup has a professional and internationalized human

resources management system, as proven by the fact that many employees from various
countries have been trained at Vingroup and are now employed below their command.
Vingroup is moving in the direction of a multinational company; they have many
branches in the world, such as Singapore and the US, so employees in Vietnam will have
many opportunities to experience international training processes.

- Vingroup likely has a well-structured onboarding process to familiarise new

employees with the company culture, policies, and tools. Integration of technology for a
seamless onboarding experience. Besides, Vingroup also diversifies its training activities
by being proactive in organizing training projects for external candidates. Typically, the
AI engineer training program was launched on April 15, 2022:

3.2 RECOMMENDATIONS:
- Globalize and Flexible Training:

• Foster global collaboration by creating opportunities for employees from different

locations to work together on projects and share insights. Organizing Vingroup's overseas
training programs, exchanging employees and interns of many different professions from
different countries. So that employees can learn how to adapt to different working
environments in case the company needs to transfer employees to different departments,
industries, or positions.

• In addition, this helps Vingroup employees have a more general view of the
company's direction and mission, thereby contributing to helping the company expand
and get more innovation in the future.

- AI-Enhanced Personalization in Training:

• Currently, many large companies in the world are gradually testing AI features to
personalize training programs based on individual learning styles, preferences, and job
roles. This helps managers and supervisors have a general and specific vision of applying
employees to each training program appropriate to their abilities, qualifications and
personality. This supports HRM in strategic planning as the training program is
informative and does not require much time to work on.

• Personalization technology using AI should be applied to corporations with

massive personnel training systems like Vingroup. This will help them synchronize
training data in the most effective way.
- Outsourcing Training:

• Outsourcing training is a catalyst to improve Vingroup business revenue and

employees' productivity efficiently. It can benefit their business in several ways, such as
cost-saving and time-saving processes that improve efficiency and productivity, establish
employee retention, and access to professionals with diverse skills and advanced
technology.

Outsourcing provides flexibility because organizations can scale training efforts up or

down as needed, eliminating the barriers of maintaining a fixed in-house group. Internal
training program management can be administratively demanding. Outsourcing training
delegated logistics, scheduling, and record-keeping to an external training provider,
allowing internal teams to focus on the more significant responsibilities.

• This outsourcing training process allows businesses to grow and establish a solid
foundation in this ever-competitive market by employing their own brand name.
Outsourcing training offers numerous benefits for companies looking to enhance their
business through advanced technology and digital economy processes.