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Citibank Campaign Approach

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Brand Product Job No.

Date
Citi Bank Fintech Solutions 1 26/12/2023
Task Success Criteria
Promoting Citi Bank Institutional Business and financial solutions to
Awareness and Lead Generated by end of campaign
Indian Business

Who are we trying to influence? (Target Profile)

Startups, SME’s, Corporates, Investors (Individuals and institutions looking for online investment platforms and robo-
advisors), Unbanked and Underbanked Populations (People in regions with limited banking infrastructure seeking inclusive
and accessible financial solutions), Cross-border Businesses and Individuals, Compliance and Risk Management
Professionals.

What do we want them to DO because of this communication? (Objective)


The primary objective of this approach is to launch a 360-degree digital-first campaign to promote Citi Bank's institutional
business and showcase its fintech solutions to Indian businesses. This campaign aims to enhance brand visibility, engage the
target audience, and drive adoption of Citi Bank's innovative financial technologies

How do we expect communications to work towards achieving this? (Campaign Components)


1. Digital Platform Dominance: Leverage a mix of digital channels such as social media, email marketing, search
engine optimization (SEO), and display advertising to maximize reach and engagement.

2. Strategic Content Marketing: Develop high-quality, industry-specific content to demonstrate Citi Bank's expertise
and showcase the benefits of its fintech solutions. This content can include blog posts, whitepapers, case studies,
and video testimonials.

3. Interactive Webinars and Virtual Events: Host webinars and virtual events featuring industry experts, thought
leaders, and Citi Bank representatives. These events will serve as educational platforms to discuss the latest fintech
trends and highlight how Citi Bank's solutions can address the evolving needs of Indian businesses.

4. Influencer Partnerships: Collaborate with key influencers and thought leaders in the Indian business and finance
sector to amplify the campaign's reach and credibility. Encourage influencers to share their experiences with Citi
Bank's fintech solutions.

5. Customized Landing Pages: Design and optimize landing pages tailored to specific industries and business needs.
These pages will serve as dedicated hubs for information related to Citi Bank's institutional offerings, providing a
seamless user experience.

6. Social Media Engagement: Implement a social media strategy that combines organic and paid efforts to foster
engagement, answer queries, and address concerns. Utilize targeted ads to reach decision-makers within the target
businesses.

7. Email Drip Campaigns: Develop personalized email campaigns that nurture leads and guide potential clients
through the customer journey. Highlight key features, success stories, and the competitive advantages of choosing
Citi Bank's fintech solutions.

8. Data Analytics for Personalization: Leverage data analytics to understand customer behaviour and preferences.
Utilize this information to personalize marketing messages and recommendations for a more targeted and effective
outreach.

9. Mobile App Integration: Ensure seamless integration with mobile platforms, offering user-friendly apps that
showcase the convenience and efficiency of Citi Bank's fintech solutions.

10. Performance Metrics and Optimization: Implement robust tracking mechanisms to monitor the performance of
the campaign in real-time. Analyse key performance indicators (KPIs) regularly and make data-driven optimizations
to maximize campaign effectiveness.

Creative Assets Sample: Content Sample:


Website Showcase Citi’s institutional
services
Your freedom to Your freedom to Your thought to
Content Citi’s milestones/existence,
grow is here dream big is ‘Make in India’ is
financial solutions, case studies

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