CORE COMPETENCIES: KOTARU SAI CHARAN

Contact No.: +91 9891054594 | Email: charansai1992@aol.com

 Strategic Banking Operations
 Client Acquisition / Retention Targeting Assignments in:
 Cross-Selling / Product Portfolio BANKING OPERATIONS MANAGEMENT PROFESSIONAL-
 Channel Management Digital Banking Services / Process Enhancement &
 Marketing & Product Promotion Risk Client Servicing
Management
 Business & Operational Excellence
 Audit & Compliances Conscientious Banking Operations Professional, adept at all facets of bank operations and
management procedures with strong exposure in Cash Management, Welcome Desk, and
 Retail Banking
Locker operations as well as rendering Banking Solutions, providing excellent customer
 People Management & Leadership
service and high-quality financial offerings to consumers mainly for Digital Banking
 Process Enhancement
Products like ATM, CDM, net banking, UPI, NEFT, RTGS, and so on…
 Competitor Analysis
 Customer Excellence
 TAT Management PROFILE SUMMARY
 Leadership & Trainings
 Reports & Documentation  A competent Banking Professional with a strong experience of nearly 5
years of verifiable career by successfully propelling through Banking
PERSONALITY TRAITS: environment, having experience in end-to-end Banking Operations
Management; capacity of managing the end-to-end operations,
 Service-oriented executed operational procedures & systems while focusing on business
Relationship Builder objectives & goals.
 Conflict Resolution Expert  Innovative Manager with skills in building and maintaining healthy
 Courteous Demeanour business relations with high net-worth and corporate clients and
 Sharp Problem Solver ensuring high client satisfaction matrices by achieving delivery & service
 Energetic Work Attitude quality norms.
 Decision-Making
 Well-organized with a record of assisting management to achieve
measurable performance improvements through requirements
EDUCATION: definition and transparent reporting and focus on digital technology for
business process improvements.
 Pursuing Part-Time Doctor of
 Maintained and ensured compliance with statutory requirements laid by
Philosophy (Ph.D.) in the Department acts governing banking regulations
of Business Studies, from Acharya
Nagarjuna University, Guntur, Andhra  Exhibited excellence in providing advisory and driving Digital initiatives in the
Pradesh, India. areas of ATMs, Debit Cards, Credit Cards, Prepaid Cards, Gift Cards, Mobile
o Research Thesis on ‘Digital Banking, Internet Banking, POS, Payment Gateway, Cashless Campus Projects
Banking’ in Public & Private & Digital Wallets
Sector Banks with Special  Distinguished capacities in providing in-depth analysis of markets,
Reference to Delhi NCR. industry trends, competitors, and clients to improve strategic planning
o All Written Exams Cleared in & decision-making
2020 with First Class
 Dexterous in procuring new business by selling banking products
 MBA International Business Studies, like Savings / Salary accounts, Current Accounts, Debit/ Credit Cards,
Acharya Nagarjuna University, Insurance, and Asset products
Guntur, Andhra Pradesh, India in  Mentoring & monitoring the performance of the subordinates to
2015 with 63% ensure efficiency in process operations
 Awareness and knowledge of the wider business, economic, and market
 B.B.A. in International Business
Studies, Acharya Nagarjuna environment in which a bank operates and relevant regulatory
University, Guntur, Andhra Pradesh, requirements & expectations
India in 2013 with 63%.  Stellar in building relations and bagged National Salary Accounts Business for
companies like ‘Smile Foundation, Haldiram’s, NBCC, Adyar Anand Bhawan, Sagar
CERTIFIED LICENSES: Ratna, Fortis Hospitals & Max Healthcare’, since 2018
 Rich experience in managing Govt. Business and corporate clients
 Certified by the Insurance Regulatory
& Development Authority of India in
SIGNIFICANT HIGHLIGHTS
2018.
 Certified as Aadhar Supervisor by
NSEIT on behalf of the Unique  Executed the role of Admin by Additional charge as Cluster Coordinator to 13
Identification Authority of India in branches for 6 months.
2018.  Was Awarded the Bull title by HDFC Securities for Qualifying for the Bull Run Contest
for opening Highest Number of DEMAT /HSL Accounts in a Single Month.
Additional Accreditation  Recognized as the Best Employee for Maintaining Audit Compliance Related Banking
Certified in: Operations & Managing Cross Sell of different Products along with Customer
Satisfactory Ratings.
 “How to Prevent Fraud in Business”  Overachieved the YTD Sales Target by 100 % along with more than 250+ Asset
Disbursals including Personal Loan, Business Loans, Auto Loans, Two-Wheeler Loans,
by Alison & The CPD Certification
Service in 2022. Consumer Durable Loan, etc, in a year and was Appreciated by the Zonal Head of
Delhi. The Only Person in Operations to achieve Zone Topper in the Whole of Delhi
 “The Fundamentals of Digital
during 2021 - 22
Marketing” by Google in 2020
 Bagged Star Service Excellence Award for Best Performer consecutively for 8 Months
 “Crisis Communication’ &
for managing Service & Sales in coordination & Time Management
‘Reputation Risk Management” by
 Recognized as one of the Best Staff for Pitching the Highest Fixed / Recurring Deposit
LinkedIn Learning in 2020
in number and value
INTERNSHIPS:  Acknowledged for Cross-selling of Highest number of Credit Cards in the Digital
Application Process (DAP) in a Single Month

WORK EXPERIENCE

 Major Project on “Foreign Direct Since 01’18: HDFC Bank

Investment in Retail Sector in India” Growth Path:
with affiliation to Institute for PB - WD/Teller (Trainee): 01’18 – 04’19
Studies in Industrial Assistant Manager(E1) : 04’19 – till date
Development(ISID).
Cluster Coordinator: 08’20 – 02’21
 Semi-Project on “Export-Import
Documentation Procedures” with Role:
affiliation to the Indian Institute of  Managing the bank’s legalization and compliance requirements, analyzed the impact
Foreign Trade (IIFT). of corporate structures and their operations in various jurisdictions
 Semi-Project on “Foreign Direct  Maintaining cordial relations with customers to sustain the profitability of the business
Investment” with affiliation to the  Maximising customer satisfaction level by on-time delivery, monitoring customer
Indian Institute of Foreign Trade complaints, and providing efficient services
(IIFT)  Interfacing with clients to suggest the most viable product range and cultivating
relations with them to secure repeat business; analyzing the financial requirements of
the customers and matching the same with the products on offer.
TRAINING:
 Preparing & reviewing the reports for the daily activities.
 Known as a Stand-alone Nominee of  Mentoring the assigned channels to bring qualified wealth referrals.
college to attend Infosys SPARK - A  Developing relationships with key decision-makers in target organizations for business
Student Interaction program in development
Bangalore at Infosys campus in 2013.
 Identifying prospective clients, generating business from new accounts & developing
 Part of : them for achieving consistent profitability & growth.
 Two-Day National Workshop on
 Providing regular feedback to senior management about customer demands in the
‘Emerging Trends in Global
marketplace.
Business’ sponsored by U.G.
 Initiating contact with potential customers for developing leads, sales, and cross-
 Semi-Final in Confluence -
selling credit card products
International Business Summit
 Ensuring the highest standards of Know-Your-Customer (KYC) requirements supported
of IIM Ahmedabad 2012 on
by documentation
“Idea Generation for
 Checking customers' identification and ensuring the customer's forms are completed
Entrepreneurs by Nurture Talent
correctly.
Academy”
 Two-Day Faculty Development  Providing customers with services like account balances, automatic payments &
Programme on ‘Academic cheque books.
Writing and Publication’ by  Responding to requests for information; solving customers' banking problems
Koach Scholar.  Taking adequate measures to maximize customer satisfaction level.
 Providing superior customer service to both external & internal groups through
IT SKILLS: excellent customer service skills.
 Computers Basics of M.S. Office

PERSONAL DETAILS:
Date of Birth:
March 4th, 1992
Languages Known:
English, Hindi & Telugu
Permanent Address: F-2 Yamuna,
Indira Gandhi National Open University,
Maidan Garhi, New Delhi, India– 110068