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Abstract
The purpose of the study was to assess interest free banking practices in Ethiopia private commercial banks
Oromia International Bank and Oromia Cooperative Bank in Dire Dawa. The researcher was used descriptive
survey research design and multistage sampling techniques (both probability and non-probability techniques) to
reach at the specific respondents. In this study was employed a descriptive and also inferential statistics such as
such as independent-samples t-test and ordinal logistic (O logit) regression to see the effects of independent
variables on dependent variable by using Statistical Packages for Social Sciences (SPSS) version 26 software.
More specifically five interest free banking practices factors identified in the study; which are Awareness,
Compatibility, Complexity, Perceived trust and Relative advantage with implementation of interest free banking
(IFB) practices in private commercial banks. The Nagelkereke R2 indicates the model can for 63.3% of the
variance in the implementation of interest free banking practices. The survey findings also revealed that interest
free banking service it shows that “Complexity” have statistically insignificant and negative relationship with the
implementation of interest free banking service. Thus, banks need to take these factors into account when
developing their interest free banking services to ensure the success of their Islamic banking products and
services. Banks need to enhance accessibility, profitability and service quality factors.
Keywords: Awareness, Compatibility, Perceived trust, Complexity, Relative Advantage, Implementation of IFB
DOI: 10.7176/EJBM/13-19-05
Publication date:October 31st 2021
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Even if the developments of Islamic finance in the Ethiopia have taken place since the first individual and group
initiatives surfaced in early 2008 years it is at developing stage. The past legal framework in Ethiopia does not
permit full-fledged Islamic Banking which offers the owners of capital to share the profits made by the
entrepreneur who comes up with investment projects, rather the National Bank of Ethiopia (NBE) issued a
directive to banks allowing them to provide interest-free banking (Islamic banking) service using a separate
window along with their other banking services to suit society's diverse financial needs.
The National Bank of Ethiopia’s directive came into force in October 2011 about first Islamic Financial
Institution in Ethiopia, However, the implementation of this banking system was started only in 2013 by few
commercial banks like Oromia international bank S.C, Commercial Bank of Ethiopia and united bank S.C.
Customers who are interested in the interest free banking are assured that they will obtain all those services that
they would get from a fully-fledged interest free banking. However, the implementation part is not as speedy as
the business persons would prefer, who would like to move immediately and get financing for their projects as
quickly as possible because the newly established interest free banking must first collect enough deposits, since
the principle does not allow them to finance Murabaha projects from the bank’s conventional deposits. So,
currently at Oromia international bank S.C out of above birr 5 billion deposit mobilized during the financial year
2013/2014 under review, 3% or Birr 175 million(Ethiopian money) from total accounts of 8,819 maintained in
76 branches was mobilized through newly introduced bank product, Interest Free Bank Service.
The Interest Free Bank Window was commenced operation in mid of December 2013 which has
contributed and promised a potential of differently mobilizing resources ahead of the Bank’s time, the service
being commenced on a limited number of branches only (Oromia international bank S.C Annual report 2013/14).
In addition the commercial bank of Ethiopia starting launching interest free banking services at the end of
October, 2013 and has attained 6,000 customers for its interest free banking service, with 100 million Birr
(Ethiopian money) in savings from 23 interest free banking clients by the first week of May. Currently as the
Commercial Bank of Ethiopia interest free banking performance document indicated at October 29, 2014 the
total deposit of 364 million from each Wadiya Amanah, Qard, Mudaraba saving accounts are 282 million, 46
million and 36 million Birr respectively from the 145 bank branches and 23,686 customers. It also indicated as
92 million Birr approved for finance granted by the bank (Fortune report, May 18, 2014).
Starting from 2011 there is an improvement and development in IFB system in Ethiopia. Currently above
nine banks have the license from National Bank of Ethiopia (NBE) and start promoting Interest Free Banking
(IFB) service and accepting noninterest deposits but five of the conventional banks are involved in financing.
The finance given by those banks are, Profit and loss sharing (murabah), a profit sharing joint venture
(musharaka), a profit sharing agreement (mudaraba), supplying industrial products to clients order (istisna), a
globally recognized mode of leasing (ijara) and other services (Wondwosen, 2018).
As per the Directives of National Bank of Ethiopia SBB/51/2011, all commercial banks that are licensed to
engage in the Conventional Banking Business are privileged to engage in Interest Free Banking (IFB)
business through the existing branch offices only after securing independent license for running the business,
which is subject to fulfillment of some 10 to 11 terms and conditions set out thereof, among others, the
directive also orders banks not to go past the maximum share of interest-free banking business in their
consolidated balance sheet without prior approval from the National Bank. A violation of this could lead to
the closure of an interest-free banking window. Preparation of separate financial reports, keeping all data and
ensuring the segregation of activities from conventional banking are also some of the requirements set by the
directive.
Subsequent to the issuance of the working directive, the NBE has granted the IFB service license to Oromia
International Bank S.C on September 16, 2013. Same license is granted to the Commercial Bank of Ethiopia on
September 17, 2013. Accordingly CBE using its 23 pilot branches and OIB using its 24 branch offices launched
IFB operation on October 24, 2013 and December 16, 2013 respectively. On May 1, 2014, United Bank S.C.
began providing IFB service and recently, Cooperative Bank of Oromia, Nib International Bank, Abay Bank and
Wegagen Bank have joined the IFB business by giving depository products for the time being. However,
Initially, Zemzem, a prospective new bank, requested to join the banking industry as a full-fledged interest-free
bank, was unable to start operations as the directive requires that interest-free banking be given alongside
conventional banking services (Tsion, 2017).
The main motivation of this study is therefore, to assess Interest Free Banking practices between private
commercial banks in Dire Dawa Districts Ethiopia by using the case of two private commercial banks such as
(Oromia International Bank and Oromia Cooperative Bank) operating in Dire Dawa.
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banks. The study focuses on challenges and opportunities of IFB only on resource mobilization other challenges
and opportunities are not well addressed.
On the other hand Yewubedar (2018) also conducted research on challenges and opportunities of interest
free banking in case of commercial bank of Ethiopia northern district. The research concludes that lack of
sheriah advisors boards, lack of awareness of customers regarding interest free banking, lack of confidence by
customers, unavailability of the service in all branches are challenges of interest free banking operation.
A study conducted by Tsion (2017) the result of this study stated that lack of awareness by customers and
difficulty to segregate fund for effective implementation of IFB service. The researcher concludes that the
opportunities of interest free banking are more significant than the challenges. Numerous researches on the
prospects, challenges, operational and risk aspects of Interest free banking studies Mohammed in (2012) in his
work discuss the potential challenges as: lack of awareness, regulatory, supervisory and institutional challenges,
lack of support, gap in research and development in Islamic studies, lack of qualified human resource as well as
wrongful association with specific religion.
Most of the studies were conducted on challenges and opportunities of interest free banking services in
Ethiopia. Researchers were identified and investigated several factors considered as relevant in influencing
customers as well as attracting them towards the adoption of the Interest Free Banking Window Service (IFBW).
This, study, therefore, attempts to fill this research gap by investigating the major factors faced by service
providers and users of IFB service provided by Ethiopian Private Commercial Banks through Interest Free
Banking Window Service (IFBW). Thus, the researcher was to assess variables of the interest free banking
practices there are some determinant factors such as Awareness, Compatibility, Complexity, Perceived trust,
Relative advantage and Demographic factors (sex, age, educational status, religion and monthly income) in
Ethiopian Private Commercial Banks. It is important to ascertain a comparative study of interest free banking
practices by considering the case of two private commercial banks operating in Dire Dawa. Therefore, in this
study the intention is not only to know to what extent customers are aware of IFB products and services but also
to predict whether customers’ awareness on IFB attributes affects the adoption of Interest Free Banking Window
Service (IFBW).
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significant and positive influence on interest free banking practices in private commercial banks.
2. LITERATURE REVIEW
2.1. Factors of Interest Free Banking Practices
2.1.1. Customers Awareness
A new idea does not go beyond the knowledge function, if sufficient knowledge is not obtained to become
adequately informed so that, persuasion can take place (Kotler & Amstrong, 2001; Rogers, 2003). On the other
hand, in an age of information and “innovation overload” (Herbig & Kramer, 2004) in which bank new products
are continuously being introduced, many new products providers are extremely conscious of the need to provide
consumers with as much information as possible about their product to make customers aware because new
products require effective communication. Customers awareness have been tested as one of the key variable and
positively influence customers attitude in numerous studies specifically in the area of on-line banking, internet-
banking and self- services technology adoption (Gerad et al., 2003; Gholami et al., 2010; Daud et al., 2011;
Hanafizadeh & Khedmatgozar, 2012; Agarwal et al., 2009). However, limited studies have investigated on
customers’ awareness in the area of Islamic banking adoption. Most of these studies, include Metawa &
Almossawi (1998); Okumus (2005); Bley & Kuehn (2004); Hamid & Nordin (2001); Naser, et al., (1999); Haron,
et al., (1994); Khattak & Rehman (2010); Saini et al., (2011); Ahmad & Haron (2002) indicates that consumers
are aware of existence of Islamic banks.
However, they are unaware regarding the use of specific Islamic method of finance or low usage rate and
could not differentiate between Islamic and conventional banks‟ financial products and services because of
Islamic banks have not done enough in educating their customers and promoting products and services
appropriately. Adoption is the acceptance and continued use of a product, service or idea.
2.1.2. Perceived Complexity
The degree to which a product, idea or innovation seems to be difficult to understand as well as use is main
concept of complexity (Rogers, 2003). Actually, complexity explains required level of physical or mental efforts
which is needed by individuals for adopting and continues usage of a particular innovation (Nor et al., 2010). An
innovation with substantial complexity requires more technical skills and needs greater implementation and
operational efforts to increase its chances of adoption (Wang et al., 2007). In addition, it has been hypothesized
and proved as complexities have a negative connection with rate of adoption (Rogers, 1995; Ndubisi and Sinti
(2006); Lee et al., 2011; Corrigan, 2012) due to the fact that complexity of an innovation, idea or product can act
as an inhibitor for its implementation in successful way (Wang et al., 2010). In contrast, a study by Tan and Teo
(2000) in Singapore confirmed that complexity as one of perceived attributes of innovation characteristics does
not have any noteworthy impact on adoption of internet banking. In this study perceived complexity of Interest
free financial products and services is observed from whether it requires mental efforts which is needed by
individuals for understanding and adopting it and whether the terms and concepts the bank used is difficult for
adopting.
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double taxation, nature of IFB products, unavailability of IFB products in all of its branches and the IFB being
delivered in a Window model. Accordingly, the following recommendations were forwarded by her aggressive
promotion and marketing campaign about IFB products, provide sustainable and continuous training to build the
capacity of the manpower, the bank shall increase accessibility of its products with the expected services
attached to the products, the bank has to have Sharia’h Advisor, give the required attention and focus for the
business and the bank has to be transparent in its IFB business undertaking, in addition to these NBE directives,
tax and ECX law shall include exceptions for IFB business.
The recent study by Abraham (2017) on determinate of customers’ intention to use interest free banking
products and factors affecting employees’ product knowledge in the context of commercial bank of Ethiopia and
the result show that except knowledge, all the other variables: attitude, social influence, perceived financial cost
and religious belief have significant effect on IFB use intention. Furthermore, chi-square test was used to analyze
the association between selected demographic factors and IFB usage intention. The findings of this study have
shown that, except for educational level, all other demographic factors found to have an insignificant on IFB
adoption intention.
The reviewed literature was on different aspect of Interest free banking mainly about concept and practice
of interest free banking. It was highlighted that the Ethiopian population is one of the fastest growing
populations in the world and the Muslim community was a great proportion of that growing population. Though
the introduction of interest free banking in the county was found to be a very great achievement for the
development of the country’s economy however, few researches had given attention to understanding this
concept in the Ethiopian context. It was found out that the few researches dealt with factors affecting consumers
to use IFB, this study provides information relevant to the understanding of the customers’ side.
There is, no study so far has tested by employing ordinal logistic (O logit) regression modeling to see the
effects of independent variables on dependent variable. This study therefore intends to investigate the factors
affecting the implementation of Interest free banking practices between Private Commercial Banks in Dire Dawa
Districts. Hence the present study is expected to fill that gap by giving first-hand information on such as an
important topic.
3. RESEARCH METHODOLOGY
3.1. Research Design
The researcher was used descriptive survey research design, which is a fact finding enquiry that explains
phenomena as they exist at that moment in time. Survey involves asking structured questions to a representative
cross section of the population at a single point in time.
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and understand the effect of interest free banking practices between Private Commercial Banks in Dire Dawa
Districts. Data was analyzed with the help of Statistical Package for Social Sciences (SPSS) Software version
26.0. Program to help generate statistical analysis and present the data through the statistical techniques was
presented in tables.
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In Table 3 below this section presents the results of selected continuous variables of the two essential
normal distribution functions: Leven’s test for equality of variance and the independent sample t-test for equality
of means. The interpretation and analysis of the result has gone through two steps. Leven’s test for equality of
variance (F-test) has been first examined for each variable to check whether homogeneity of variance can be
assumed followed by selection of correct t-test value.
Table 3: Independent Samples Test between Private Commercial Banks
Variables Levene's Test for T-test for Equality of Means
Equality of Variances
F Sig. t df Sig. Mean Std. Error 95% Confidence
(2- Difference Difference Interval of the
tailed) Difference
Lower Upper
Gender Equal 1.034 .310 -3.766 283 .000 -.268 .071 -.407 -.128
variances
assumed
Equal -3.700 84.354 .000 -.268 .072 -.411 -.124
variances not
assumed
Age Equal 172 .679 -.205 283 .838 -.026 .129 -.279 .227
variances
assumed
Equal -.207 87.525 .836 -.026 .127 -.279 .226
variances not
assumed
Education Equal .103 .748 3.142 283 .002 .557 .177 .208 .906
variances
assumed
Equal 3.162 86.874 .002 .557 .176 .207 .907
variances not
assumed
Occupation Equal 95.370 .000 - 283 .000 -1.904 .136 -2.172 -1.635
variances 13.962
assumed
Equal - 227.000 .000 -1.904 .068 -2.038 -1.769
variances not 27.960
assumed
Monthl Income Equal 90.742 .000 8.478 283 .000 1.096 .129 .842 1.351
variances
assumed
Equal 16.978 227.000 .000 1.096 .065 .969 1.224
variances not
assumed
Awareness Equal 17.188 .000 3.021 283 .003 .238 .079 .083 .393
variances
assumed
Equal 3.896 132.068 .000 .238 .061 .117 .359
variances not
assumed
Compatibility Equal 15.446 .000 1.845 283 .066 .239 .130 -.016 .494
variances
assumed
Equal 2.514 150.346 .013 .239 .095 .051 .427
variances not
assumed
Complexity Equal 12.600 .000 2.212 283 .028 .253 .114 .028 .479
variances
assumed
Equal 2.648 113.409 .009 .253 .096 .064 .443
variances not
assumed
Perceived Equal 5.048 .025 3.657 283 .000 .424 .116 .196 .653
Trust variances
assumed
Equal 4.457 117.387 .000 .424 .095 .236 .613
variances not
assumed
Relative Equal .153 .696 2.192 283 .029 .293 .134 .030 .556
Advantage variances
assumed
Equal 2.166 84.959 .033 .293 .135 .024 .561
variances not
assumed
IFB services Equal 22.757 .000 3.047 283 .003 .302 .099 .107 .498
variances
assumed
Equal 4.342 168.53 .000 .302 .070 .165 .440
variances not
assumed
4.3.1.1. Awareness Factors
The results shown in above Table 4 regarding the category of Awareness Factors, the t-test for independent
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samples had a p-value of 0.000, and that is less than the established significance level of 0.05. Resultantly, the
null hypothesis is rejected and research hypothesis is supported and it can therefore be concluded that there is a
significant difference of Interest Free Banking Practices between Oromia International Bank and Oromia
Cooperative Bank, t (17.188) = 3.021, P = 0.000 with respect to Awareness Factors. The mean score of
Awareness Factors for Interest Free Banking Practices Oromia Cooperative Bank (M=3.79 SD=0.364) is
statistically higher than that of Interest Free Banking Practices Oromia International Bank (M=3.55; SD=0.566).
In other words Awareness Factors Interest Free Banking Practices Oromia Cooperative Bank was significant
more Awareness Factors Interest Free Banking Practices by the Awareness Factors as compared Oromia
International Bank.
4.3.1.2. Compatibility Factors
The category of Compatibility Factors, the t-test for independent samples had a p-value of 0.000, and that is less
than the established significance level of 0.05. Resultantly, the null hypothesis is rejected and research
hypothesis is supported and it can therefore be concluded that there is a significant difference Interest Free
Banking Practices between Oromia International Bank and Oromia Cooperative Bank, t (15.446) = 1.845, P =
0.000 with respect to Compatibility Factors. The mean score of Compatibility Factors for Interest Free Banking
Practices Oromia Cooperative Bank (M=4.14 SD=0.543) is statistically higher than that of Compatibility Factors
of Interest Free Banking Practices Oromia International Bank (M=3.55; SD=0.566). In other words Interest Free
Banking Practices Oromia Cooperative Bank was significant more Interest Free Banking Practices by the
Compatibility Factors as compared Oromia International Bank.
4.3.1.3. Complexity Factors
The results shown in above Table 4 regarding the category of Complexity Factors, the t-test for independent
samples had a p-value of 0.000, and that is less than the established significance level of 0.05. Resultantly, the
null hypothesis is rejected and research hypothesis is supported and it can therefore be concluded that there is a
significant difference Interest Free Banking Practices between Oromia International Bank and Oromia
Cooperative Bank, t (12.600) = 2.212, P = 0.000 with respect to Complexity Factors. The mean score of
Complexity Factors for Interest Free Banking Practices Oromia Cooperative Bank (M=3.78, SD=0.598) is
statistically higher than that of Interest Free Banking Practices Oromia International Bank (M=3.53; SD=0.811).
In other words Interest Free Banking Practices Oromia Cooperative Bank was significant more Interest Free
Banking Practices by the Complexity Factors as compared Oromia International Bank.
4.3.1.4. Perceived Trust Factors
Regarding the category of Perceived Trust Factors, the t-test for independent samples had a p-value of 0.025, and
that is less than the established significance level of 0.05. Resultantly, the null hypothesis is rejected and
research hypothesis is supported and it can therefore be concluded that there is a significant difference Interest
Free Banking Practices between Oromia International Bank and Oromia Cooperative Bank, t (5.048) = 3.657, P
= 0.000 with respect to Perceived Trust Factors. The mean score of Perceived Trust Factors for Interest Free
Banking Practices Oromia Cooperative Bank (M=3.92, SD=0.589) is statistically higher than that of Interest
Free Banking Practices Oromia International Bank (M=3.49; SD=0.824). In other words Interest Free Banking
Practices Oromia Cooperative Bank was significant more Interest Free Banking Practices by the Perceived Trust
Factors as compared Oromia International Bank.
4.3.1.5. Relative Advantage Factors
The results shown Relative Advantage Factors, the t-test for independent samples had a p-value of 0.696, and
that is higher than the established significance level of 0.05. Resultantly, the null hypothesis is accepted and
research hypothesis is not supported and it can therefore be concluded that there is a no significant difference
Interest Free Banking Practices between Oromia International Bank and Oromia Cooperative Bank, t (0.153) =
2.192, P > 0.05 with respect to Relative Advantage Factors. The mean score of Relative Advantage Factors for
Interest Free Banking Practices Oromia Cooperative Bank (M=3.89, SD=0.916) is statistically higher than that
of Interest Free Banking Practices Oromia International Bank (M=3.60; SD=0.899). In other words Interest Free
Banking Practices Oromia Cooperative Bank was significant more Interest Free Banking Practices by the
Relative Advantage Factors as compared Oromia International Bank.
4.3.1.6. Implementation of Interest Free Banking Practices in Private Commercial Banks
The Implementation of Interest Free Banking Practices in Private Commercial Banks, the t-test for independent
samples had a p-value of 0.000, and that is less than the established significance level of 0.05. Resultantly, the
null hypothesis is rejected and research hypothesis is supported and it can therefore be concluded that there is a
significant difference Overall Implementation of IFBP between Oromia International Bank and Oromia
Cooperative Bank, t (22.757) = 3.047, P = 0.000 with respect to Awareness Factors. The mean score of Overall
Implementation of Interest Free Banking Practices Oromia Cooperative Bank (M=3.93 SD=0.381) is statistically
higher than that of Interest Free Banking Practices Oromia International Bank (M=3.55; SD=0.566). In other
words Overall Implementation of Interest Free Banking Practices Oromia Cooperative Bank was significant
more Interest Free Banking Practices by the Overall Implementation of IFBP as compared Oromia International
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Bank.
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reasonable. Substantially parallel lines test suggest a hypothesis testing the null hypothesis was acceptable
(Norusis, 2004) when P value presents higher score than 0.05 or 0.1(McCullagh & Nelder, 1980). In the case of
ordinal model the null hypothesis was not accepted since the statistical significance was P value less than 0.05.
Table 8: Test of Parallel Lines
Model -2 Log Likelihood Chi-Square df Sig.
Null Hypothesis 788.298
General 653.445b 134.853c 30 .000
This is the log likelihood of the fitted model. It is used in the Likelihood Ratio Chi-Square test of whether
all predictors' regression coefficients in the model are simultaneously zero.
4.4.5. Logistic Regression Parameter Estimates
Regressions of the data was computed using order logit link and predict the factors of interest free banking
practices with implementation of interest free banking in private commercial banks antecedents and the
following regression output of the model were summarized in table 9.
Table 9: Logistic Regression Parameter Estimates
95% CI
Variables Estimate Std. Wald df Sig. Lower Upper
Error Bound Bound
Threshold [IFB = 1] 3.531 1.536 5.285 1 .022 .520 6.542
[IFB = 2] 5.446 1.539 12.514 1 .000 2.428 8.463
[IFB = 3] 6.633 1.556 18.168 1 .000 3.583 9.683
[IFB = 4] 7.908 1.575 25.211 1 .000 4.821 10.995
Location Sex -.600 .228 6.905 1 .000 -1.047 -.152
Age .085 .133 .411 1 .521 -.176 .347
Education .017 .097 .030 1 .864 -.174 .207
Occupation .215 .208 1.067 1 .302 -.193 .622
Awareness 3.876 .701 30.533 1 .000 2.501 5.251
Compatibility -.942 .234 16.193 1 .000 -1.400 -.483
Complexity -.452 .240 3.528 1 .060 -.923 .020
Perceived Trust -.550 .228 5.837 1 .016 -.996 -.104
Relative Advantage 7.908 1.575 25.211 1 .000 4.821 10.995
Income 5.446 1.539 12.514 1 .000 2.428 8.463
[Religion=1] 0a . . 0 . . .
Link function: Logit.
a. This parameter is set to zero because it is redundant.
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private commercial banks. For one-unit increase in “Compatibility” there will be -0.942 (the odds ratio=
eestimates=e-0.942) increase or decreases 0.389 times significantly implementation of interest free banking practices
(service) in private commercial banks increases or decreases in the probability of log-odds of being lower level
of IFB practices (service); in other words ceteris paribus (other predictors remains constant), will lead to the
private commercial banks to be increase or decreases by 0.389 more times likely to implementation of interest
free banking. Thus, a low value of “Compatibility” is associated with an increase or decreases in implementation
of interest free banking practices (service) in private commercial banks.
Hypothesis 2: Compatibility has a significant and negative influence on interest free banking practices in private
commercial banks.
Hence, Hypothesis 2 is supported. This is in line with the findings of (Echchabi and Aziz, 2012a; Tan and Teo,
2000; Nor, 2005 and Thambiah et al., 2011a). Another study by Raman (2010) indicates that construct
compatibility appear to be insignificant in influencing the decision to adopt or not the Islamic banking products.
Compatibility turns out to be the most important factor in the Islamic banking adoption products and services
observe Islamic banking as well suited to their existing habits, needs and style.
4.5.3. Complexity Factors
From the coefficient for “Complexity” is -0.452, has negative and insignificant influence [beta (β) = -0.542;
Wald Statistics= 3.528; P=0.06] on implementation of interest free banking practices (service) in private
commercial banks. For one-unit increase in “Complexity”, there will be -0.255 (the odds ratio= eestimates=e-0.452)
decrease 0.636 times significantly implementation of interest free banking practices (service) in private
commercial banks decreases in the probability of log-odds of being higher level of IFB practices (service); in
other words ceteris paribus (other predictors remains constant), will lead to the private commercial banks to be
decreases by 0.636 times likely to implementation of interest free banking. Thus, a low value of “Complexity” is
associated with a decrease in implementation of interest free banking practices (service) in private commercial
banks.
Hypothesis 3: Complexity has negative and insignificant influence on interest free banking practices in private
commercial banks.
Hence, Hypothesis 3 is not supported. Although perceived complexity negatively affects the attitude of
customers towards implementation of Interest free banking, it is statistically insignificant p value 0.60 % of
greater than (0.05) at significance level as shown in the above table that support the null hypothesis which says,
there is a negative relationship between complexity and implementation of Interest free banking window services.
Complexity has negative and insignificant not influence the attitude of customers towards interest frees banking.
This is similar to the findings of the study with, Shih and Fang, (2004), as well as Taylor and Todd, (1995).
Therefore, even though Islamic banking services can be considered as a new concept, it is still a form of
continuous financial innovation, which suggests that customers are not required to create many changes in their
usage pattern of banking services. The findings of this study reveal that ‘Complexity’ is negatively associated
with the Islamic banking adoption. This illustrates that individuals are not likely to adopt Islamic banking if they
discover that such products and services are complicated and difficult to understand.
4.5.4. Perceived trust Factors
The coefficient for “Perceived trust” is -0.550, has negative and significant influence [beta (β) = -0.550; Wald
Statistics= 5.837; P=0.01] on implementation of interest free banking practices (service) in private commercial
banks. For one-unit increase in “Perceived trust”, there will be -0.255 (the odds ratio= eestimates=e-0.550) increase or
decreases 0.576 times significantly implementation of interest free banking practices (service) in private
commercial banks increases or decreases in the probability of log-odds of being lower level of IFB practices
(service); in other words ceteris paribus (other predictors remains constant), will lead to the private commercial
banks to be increase or decreases by 0.576 more times likely to implementation of interest free banking. Thus, a
low value of “Perceived trust” is associated with an increase or decreases in implementation of interest free
banking practices (service) in private commercial banks.
Hypothesis 4: Perceived trust has a significant and negative influence on interest free banking practices in
private commercial banks.
Perceived trust has negative and significant influence the attitude of customers towards interest frees banking. As
a result, the alternate hypothesis (H4) is accepted, while the respective null hypothesis rejected. This finding
supports (Doraisamy, Shanmugam and Raman, 2011; Ostlund, 1974; Zhao et al., 2010). Thus, much emphasis
on the marketing and management strategies should be on the shariah complaint, religious value, and the specific
financial needs and secured investment in line with the philosophy of doing banking businesses. It is worth
mentioning that the main dimensions measuring ‘Perceived Trust’ in this study is the perception of customers on
the security and trustworthiness of Islamic institutions, how the banks deal with clients and compliance with the
Shariah principles.
4.5.5. Relative Advantage Factors
From table 9, the coefficient for “Relative Advantage”, is 7.908, has positive and significant influence [beta (β)
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Vol.13, No.19, 2021
= 7.908; Wald Statistics= 25.211; P=0.000] on implementation of interest free banking practices (service) in
private commercial banks. For one-unit increase in “Relative Advantage”, there will be 7.908 (the odds ratio=
eestimates=e7.908) increases 2.718 times significantly implementation of interest free banking practices (service) in
private commercial banks increase in the probability of log-odds of being lower level of IFB practices (service);
in other words ceteris paribus (other predictors remains constant), will lead to increase the private commercial
banks by 2.718 more times likely to implementation of interest free banking. Thus, a low value of “Relative
Advantage” is associated with increase in implementation of interest free banking practices (service) in private
commercial banks.
Hypothesis 5: Relative advantage has a significant and positive influence on interest free banking practices in
private commercial banks. Thus alternative hypothesis (H5) is accepted whereas the respective null hypothesis is
rejected. This finding supports Nain Tara (2014) and Echchabi et al., (2014) the perceived relative advantage
emerged as the best predictor of customers’ acceptance of Islamic banking services. They indicated that relative
advantage have a significant effect on the customers’ intention to adopt Islamic Banking service.
4.5.6. Demographic factor
Hypothesis 6: Demographic factor such as (sex and monthly income) has a significant and positive influence on
interest free banking practices in private commercial banks. Sex and monthly income with a p value of less than
0.05. Thus, the alternate hypotheses for these constructs are accepted and null hypotheses rejected. The
coefficient for Demographic factors such as Age, educational status and occupation has negative and
insignificant influence on interest free banking practices in private commercial banks with a p value of greater
than 0.05. Thus, the null hypotheses for these constructs are accepted and alternate hypotheses rejected. The
present findings clearly imply that religious beliefs reasons are still instrumental in influencing the
implementation of IFB products and services to certain extend. Therefore, religious beliefs reason could be the
contributing factor for the interest free banking customers in particular to perceive IFB products and services as
fair and economically advantages, a banking system instilled with religious principles. This result is consistent
with the findings of (Thambiah et al., 2013; and Abdul Ghafoor Awan & Maliha, 2014).
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services to ensure the success of their Islamic banking products and services. Banks need to enhance
accessibility, profitability and service quality factors.
The Bank need to consider on the intense regular training programs, Seminars, workshops on Islamic
finance, and standards and procedures of Interest free banking must be organized for the officials and
employees on the interest free counters of the by private commercial banks as a result they can aware
customers through their daily activities on issues raised from the customer regarding the
implementation of interest free banking service.
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