ATTENTION:

IMPORTANT - All
GENERAL MANAGER q Service Personnel
PARTS MANAGER q Should Read and
Initial in the boxes
CLAIMS PERSONNEL q provided, right.
SERVICE MANAGER q © 2017 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN

APPLICABILITY: 2015-2017MY Legacy, Outback NUMBER: 15-208-17R

2015-2016MY Impreza DATE: 01/30/17
2015-2017MY Crosstrek
2015-18MY Forester REVISED: 11/09/20
2016-2018MY WRX and WRX STI
Models with Gen 2 and Gen 2.1 Fujitsu-Ten (F10)
7” Display Navigation and 7” Display Audio Units
SUBJECT: Availability of “Gracenote® Media Database”
Software Enhancement

INTRODUCTION:

This Service Information bulletin announces availability of an enhancement

to the Gracenote database included in the vehicles listed above equipped with
F10 7” Navigation and 7” Display Audio head units. When the user plays a
pre-recorded CD, Gracenote recognizes the disc then shows the artist and
track name information along with the album cover art on the head unit display (when available).
This enhancement brings the currently installed database up to date with the most recent information
available. This update does not affect any album art displayed when using SXM.

PRODUCTION CHANGE INFORMATION:

Since the Gracenote database updates are ongoing, the latest version available is installed at vehicle
production. A version Check procedure is supplied in the Service Procedure portion of this bulletin.

PART INFORMATION:

VERY IMPORTANT: The Gracenote software files are being supplied to Retailers through the
existing Audio / Downloads link page on Subarunet at no charge.

**Any charges to install the Gracenote enhancement files are not a matter for warranty and
are strictly between the Retailer and the customer.

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD SUBARU OF AMERICA, INC. IS
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. ISO 14001 COMPLIANT
Subaru Service Bulletins are intended for use by professional technicians ONLY. They ISO 14001 is the international standard
are written to inform those technicians of conditions that may occur in some vehicles, for excellence in Environmental
or to provide information that could assist in the proper servicing of the vehicle. Properly Management Systems. Please recycle
trained technicians have the equipment, tools, safety instructions, and know-how to or dispose of automotive products in a
do the job correctly and safely. If a condition is described, DO NOT assume that this manner that is friendly to our environment
Service Bulletin applies to your vehicle, or that your vehicle will have that condition. and in accordance with all local, state
and federal laws and regulations.

Bulletin Number: 15-208-17R; Revised 11/09/20 Page 1

MATERIALS REQUIRED:

One empty 2GB, USB 2.0 (do NOT use USB 3.0) storage device (flash
drive) will be needed to perform the procedure. The device should be
dedicated to storing and transferring these updating files only. It should
also be no more than 4GB in size and MUST contain a FAT32 file format
before downloading the update files onto it.

SERVICE PROCEDURE / INFORMATION:

STEP 1: Identify the model of the head unit.

STEP 2: Perform the Version Check procedure:

Press the HOME button and from the home screen, press SETTINGS.

From the SETTINGS screen, press GENERAL.

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 2
 From the General Settings Screen, press
Gracenote Database Update

The Gracenote Database Update screen will

display the Library Version and the Database
Revision information. Use the Database
Revision number to determine whether or
not the unit is suitable for installation of the
new files. Compare the number to the Target
Version number in the table below.

• If it is equal to or higher than the Target

Version number in the table (13616), the unit
has the most recent version installed and no
further action is required.
• If it is lower than the Target Version number
in the table (13616), the unit is suitable for
This screen shot is for reference only

the enhancement. Proceed with the update procedure outlined below.

Model Model Year Type H/U Model ID# Target Version

FB644US
Navi
2015 FB664US
FB644UM
DA
FB664UM
FB685US
Legacy / Navi
FB695US Navi = Audio units with Navigation
Outback 2016
FB685UM DA = Display Audio units (without
DA
FB695UM
navigation)
FB856US
Navi
FB876US
2017 13616
FB856UM
DA
FB876UM
Navi FM634US
2015
DA FM664UM
FM655UH
Navi
FM675UH
Impreza / 2016
FM685UM
Crosstrek DA
FM705UM
FM666US
Navi
2017 FM686US
DA FM685UM

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 3
 Model Model Year Type H/U Model ID# Target Version
FF667US
Navi
FF687US
2016
FF667UM
DA
FF687UM
FF868US
Navi
FF878US
Forester 2017
FF678UM
DA
FF698UM
FF629US
Navi
FF639US
2018 13616
FF679UM
DA
FF689UM
Navi FV631US
2016
DA FV651UM
Navi FV624US
WRX / 2017 FV662UM
DA
WRX STI FV672UM
Navi FF673US
2018 FV833UM
DA
FV843UM

STEP 3: After performing the

Version Check procedure, if deter-
mined the unit is suitable for up-
dating and customer authorization
has been obtained, the new files
will need to be downloaded onto
the flash drive. All the F10 update
files are accessible for down-
loading from Subarunet under:
Service Operations & Technical
>> Forms/Downloads >> Gen 2:
Fujitsu 10/Denso 10 (tab) - > F10
Gracenote Media Database Up-
date 05_04_20 (TSB 15-208-17R)

11 09 20

STEP Prepare the USB Memory (Flash Drive)

VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash
drives you are using are not infected with any virus. The flash drives will need to be formatted
for FAT32 following the steps below.

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 4
 USB Flash Drive Formatting Procedure:

• Install a flash drive into an available USB port

on your PC.
• Click Start (this is located in the lower left
corner of the desktop screen) then, in the
Search programs and files box, type
“explorer”.

Start Button

NOTE: On SDS Notebook you may also press the My

Documents button on the GUI Home Screen.
• As you type the word “explorer”, search results will
start to appear. In the results, click on the “Windows
Explorer” option under the Programs section.

• In the next window, choose the Computer section on the left. Locate “Removable Disk”

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 5
 NOTE: Always
confirm the device
you are formatting
is the USB Flash
Drive. This drive
may have various
names assigned to it
by the manufacturer
of the device and
may not reflect the
drive name given in
this example.

• Right click
the picture for
“Removable
Disk”
then select
“Format”.
• When the “Format” dialog box appears, make sure that the option labeled “File System” is
set to FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.

• Click “OK” when the following window appears.

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 6
 • The drive will start formatting and display this window when it is finished. Click
“OK” to complete the process.

• Repeat the procedure above for the second flash drive

STEP 5: File Download Procedure:

After formatting of the flash drive is complete, the new file must be downloaded onto it.
Download the new file to your PC from the Subarunet link. NOTE: The new file may contain
1 to 3 individual files. The screenshots below will take you through the steps required to get
the new files onto the flash drive and ready to use. Update File sizes are quite large and
depending on the speed capabilities of the computer, may take some time to complete the
download. PLEASE BE PATIENT!

Double-click on the file you want

to download and it will begin
the transfer to your computer
automatically.

11 09 20

Downloading

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 7
 You may receive the warning
below during the file
download. Click on the drop
down next to Discard and
Keep the file.

Once the download is complete, you will need to locate the new file, unzip it and save the
unzipped version to the USB flash drive. NOTE: If not already done, follow the procedure
above for formatting (removing any existing files) from the flash drive.

• Plug the “clean” flash drive into the PC.

• Go to the Windows Start screen, select “Computer” (or click on My Documents if using the
SDS Toughbook) and click on “Downloads”.

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 8
 Once the list of downloaded files opens, click on Date Modified which will arrange them by
date and bring the newest to the top. Double-click on the new file, click on “Run”, Click on
“Browse” then select “Removable Disc” which will be the flash drive. Click “Unzip” to load the
files onto the flash drive and when complete, insert the flash drive into the vehicle USB port.

IMPORTANT NOTES:

• Do not change the file names after downloading them

• Do not save any other files onto the flash drive.

STEP 6: Software Installation:

Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics
DCA-8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-100 Diagnostic
Battery Charger to the vehicle and utilizing the Power Supply Mode feature anytime a vehicle
control module or head unit is being reprogrammed.
Once the Midtronics charger is connected to the vehicle, if the battery is fully charged, it takes
less than three (3) minutes to boot-up the charger, select the Power Supply Mode, and have the
battery voltage stabilized and ready for reprogramming.
NOTES:
For instructions on using the power supply mode, reference the applicable User Manual for the
Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8-1100
Diagnostic Battery Charger on STIS.
• Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up the charger for Power Supply Mode.
• Select the correct battery type (Flooded, EFB, Gel, AGM or AGM Spiral).
• Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
• If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 volts.
• DO NOT connect the DST-i or SDI until the Power Supply mode function has completed its
battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on
the display.
• Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-i or SDI to the OBD
connector and proceed with initiating the normal FlashWrite reprogramming process.
• Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the
voltage rises beyond 14V while programming is in process, the procedure will abort.
This can indicate a need to test or charge the vehicle battery before any further attempt at
programming is made.

VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic
Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It
does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the
DCA-8000 and the GR8-1100 and their Power Supply Mode feature have been tested and
approved by SOA.
Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 9
 REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged,
charge the battery fully before proceeding to reprogram the vehicle while using the Power
Supply Mode.

STEP 7: Install the Database Update files

Return to the Gracenote Database Update screen by:

• Press the HOME button and from the home screen, press SETTINGS.

• From the SETTINGS screen, press GENERAL.

• From the General Settings screen, press Gracenote Database Update

• From the Gracenote Database Update screen press Update.

• Press Yes.

NOTE: If there is a problem with the USB drive or the files, after pressing Update, the message
screen below will be displayed before the update begins.

In the event this screen is displayed:

• Press “OK”, remove the flash drive and return to Step 4 above..

• Plug the flash drive back into the PC and re-format it.

• Download the files again from Subarunet and reload them onto the flash drive.

• Try to install the update again.

Continued...
Bulletin Number: 15-208-17R; Revised 11/09/20 Page 10
 While the update is taking place, the screen below with a status bar will be displayed. NOTE:
The update can take up to 30 minutes to complete.

When completed successfully, the screen shot below will be displayed.

13207
13616

IMPORTANT REMINDERS:

• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

• Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 15-208-17R; Revised 11/09/20 Page 11