Assessment Tasks and Instructions

Student Name
Student Number
Course and Code
Unit(s) of Competency and Code(s) SITXHRM009 Lead and manage people
Stream/Cluster
Trainer/Assessor

Assessment for this Unit of Competency/Cluster Details

Assessment 1 Short Answers
Assessment 2 Project
Assessment 3 Practical Observation
Assessment conducted in this instance: Assessment 1 2 3

Reasonable Adjustment
1. Has reasonable adjustment been applied to this assessment?
No No further information required

Yes Complete 2.
2. Provide details for the requirements and provisions for adjustment of assessment:

Student to complete
My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature Date

2nd Assessor to complete

I agree the adjustments applied to this assessment are reasonable
Name

Signature Date

1 of 13
Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in
the elements and performance criteria for this unit of competency and relating to the following aspects:

 roles of and functions performed by supervisors and managers:

o decision making
o delegating tasks
o monitoring staff
o planning and organising
o providing information:
 organisation performance
 changes in organisational policies
 marketing information and targets
 overall organisational objectives
 plans for new equipment
 rationale for management decisions
 technology updates
 training developments
 expectations, roles and responsibilities of team members:
o adhering to policies and procedures
o cooperative and open communication
o nature and scope of work
o relationships with others in the workplace and interdependent areas of activity
o reporting requirements
 considerations in the individual development of staff:
o change in job responsibilities
o external training and professional development
o formal promotion
o internal training and professional development
o opportunity for greater autonomy or responsibility
 features of different leadership styles
 features of open and supportive communication
 characteristics of effective leadership
 principles of teamwork and:
o characteristics of effective teams
o roles and attributes of team members
o organisation of teams
o potential team problems
o benefits of effective teamwork
 role and theories of motivation as they apply to the management of individuals and teams
 the role of group dynamics in successful team management
 forms of recognition and reward applicable to leading staff:
o acknowledging individual good performance to the whole team
o incentive initiatives
o informal acknowledgement
o presenting awards
o written reports to management
 types of organisational plans and planning processes.
Place/Location where assessment will be conducted

2 of 13
Resource Requirements
Pen, Paper or computer

Instructions for assessment including WHS requirements

You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer
will provide you with feedback and the result you have achieved.

Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were explained
to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201

This assessment: First Attempt 2nd Attempt Extension – Date: / /

RESULT OF ASSESSMENT Satisfactory Not Yet Satisfactory

Feedback to Student:

Assessor(s) Signature(s): Date: / /

Student Signature Date: / /

3 of 13
Assessment 1

Your Task:

Answer the following questions below. All questions must be answered.

Question 1
List 5 roles and functions performed by supervisors and managers:
Answer may include (but not limited to):
 Liaison
 Researcher
 Disseminator
 Spokesperson
 Negotiator
 Defender
 Motivator
Note: Trainer may also use knowledge of job functions, such as Supervise F&B Staff, Monitor waiting staff, etc.

Question 2
Match the leadership style on the left to the description on the right:

Authoritarian or autocratic 1. Gives guidance to the team, but also seek their input and
leadership opinions when making decisions.

2. Involves somebody speaking from a position of power and

Participative or democratic exercising tight control over their subordinates.

3. Involves giving people a job and a possible direction and

Laissez-faire style letting them do it themselves.

4. Involves modifying your style of leadership to suit the

Transactional leadership particular situation.

5. Involves setting out clear goals and objectives, along with the
Transformational leadership corresponding rewards and punishment.

6. The leader will offer some kind of personal transformation to

Situational leadership the follower.

4 of 13
Question 3
List 4 important skills (or characteristics) of members of an effective team:
1.

2.

3.

4.

Question 4
List the 3 individual job roles of members in YOUR team, and describe what each role does.
Job Role 1: Job Function:

Job Role 2: Job Function:

Job Role 3: Job Function:

Question 5
List 4 common problems teams may encounter.
1.

2.

3.

4.

Question 6
What does ‘Group Dynamics’ mean?

5 of 13
Question 7
List 6 advantages of working as a team, as opposed to working individually.
1.

2.

3.

4.

5.

6.

Question 8
As a leader, the most important part of being a leader is setting a good example. Why is this?

Question 9
List 3 ways you can act to send a positive message to your team as a leader:
1.

2.

3.

Question 10
What is a manager’s role in achieving company goals?

Question 11
Why must you show your staff that you support the business goals?

6 of 13
Question 12
List 4 reasons why treating people with integrity, respect and empathy will help you manage your team.
1.

2.

3.

4.

Question 13
If you don’t treat people with respect (for example use fear and threats) this can have a negative effect on
your team. List 4 examples of how lack of respect can negatively impact on a team:
1.

2.

3.

4.

Question 14
Fill in the following gaps
There are 3 types of goals you need to set, they are;
term
term
term

Question 15
List 3 methods you could use to help your team to monitor the progress of meeting goals:
1.

2.

3.

7 of 13
Question 16
Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of your team.
List 3 good KPIs that might help your team achieve the organisational goals.
1.

2.

3.

Question 17
Why is setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve business goals?

Question 18
What type of communication methods can you use to help a team become more independent (and take
responsibility for their own work)?
1.

2.

3.

Question 19
You must inform staff of what is expected in their individual role or activities they undertake. One example is
making sure you have told them expected outcomes – list 4 other aspects you must clearly communicate to
them:
1.

2.

3.

4.

8 of 13
Question 20
How can encouraging open communication and innovative thinking help your team meet goals?
1.

2.

3.

Question 21
List 3 innovations in the hospitality industry, that you may discuss with your team:
1.

2.

3.

Question 22
Why is encouraging and rewarding staff important?

Question 23
List 3 ways to reward individual or team performance.
1.

2.

3.

9 of 13
Question 24
List 3 benefits of communicating with your staff and involving them in making decisions.
1.

2.

3.

Question 25
List 3 ways to show your employees that you support and value open communication within the team
1.

2.

3.

Question 26
As a manager or team leader you need to communicate the important ideas, plans and objectives. List 3
pieces of data or information the team may need full access to.
1.

2.

3.

Question 27
How does having your team fully informed about business objectives and goals help the business?

Question 28
When someone has a criticism of your team’s performance why does this reflect badly on you?

10 of 13
Question 29
What does using feedback provide team members with?

Question 30
Finish this sentence. If the employee has done a good job, then the feedback should be......

Question 31
Finish this sentence. If you need to provide criticism to an employee, then the feedback should be......

Question 32
List 3 benefits of delegation
1.

2.

3.

Question 33
List 3 reasons managers don’t delegate.
1.

2.

3.

Question 34
How does increasing an employee’s level of responsibility gradually help the employee overcome some
barriers to delegation?

11 of 13
Question 35
Why is it important to make an effort to develop individuals within your team?

Question 36
List 3 ways you can help individuals develop within a team
1.

2.

3.

Question 37
You can use KPIs which can help you monitor team performance, to make sure your team is progressing
towards achieving goals. What does ‘KPI’ stand for?

Question 38
KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for?

Question 39
How often should you provide coaching or mentoring to your team?

Question 40
List 2 aspects which can affect how much coaching or mentoring a person may need.
1.

2.

12 of 13
Question 41
When it comes to motivation – what is more important to most people than money?

Question 42
Why is recognising and rewarding good performance important?

Question 43
List 3 methods to reward good performance of team members:
1.

2.

3.

Question 44
What are motivational theories?
List 3 examples of motivational theories
1.

2.

3.

13 of 13