Warranty Card

Warranty Card

Customer for the lifetime of the individual 4) REPAIR AND REPLACEMENT OF PRODUCT
Date of Purchase Product(s), as set out in the relevant If the Product is found to be defective, the Provider, at its discretion either
Provider Product documentation (eg. Provider’s replaces or repairs the Product at no charge except using the RMA process and
Product Datasheets). other conditions as valid for the partner’s standard warranty as set forth in the
Device Model
In case lifetime is not expressly set out relevant contractual documentation, mutatis mutandis.
Device Serial
in the relevant Product documentation, Provider reserves the right to replace discontinued Products with an equivalent or
CREWMATE LIMITED LIFETIME it is, by default, set to 6 years from the better newer generation Product.
WARRANTY TERMS AND CONDITIONS delivery of the relevant Product.
“Terms” govern the additional warranty
provided by Crewmate & Robotzu Pvt 3) LIMITATIONS 5) DISCLAIMERS
Ltd, a.s., with its registered office at This Warranty does not apply if the PROVIDER'S SOLE LIABILITY HEREUNDER SHALL BE LIMITED TO DIRECT,
115/a, Jayagath Rd, Udahamulla, Product OBJECTIVELY MEASURABLE DAMAGES. IN NO EVENT SHALL THE
Maharagama or other company from its a) has been altered, except by Provider; PROVIDER HAVE ANY LIABILITY FOR ANY INDIRECT OR SPECULATIVE
group, as the case may be (“Warranty” b) has not been installed, operated, DAMAGES (INCLUDING WITHOUT LIMITING FOREGOING, CONSEQUENTIAL,
and “Provider”) to the original purchaser repaired, or maintained in accordance INCIDENTAL, AND SPECIAL DAMAGES) INCLUDING, BUT NOT LIMITED TO
(“Partner”) that has purchased selected with instructions supplied by Provider; INFRINGEMENT OF INTELLECTUAL PROPERTY, RE-PROCUREMENT COSTS,
Crewmate hardware products. or LOSS OF USE, BUSINESS INTERRUPTIONS, LOSS OF GOODWILL AND LOSS
c) has been subjected to abnormal OF PROFITS.
1) SCOPE OF WARRANTY
physical or electrical stress, abnormal EXCEPT AS SPECIFIED IN THESE TERMS, ALL EXPRESS OR IMPLIED
This Warranty covers (i) defects in
environmental conditions, misuse, CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING,
material and workmanship in Products;
negligence, or accident. WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF
and (ii) other defects of the Products, for
This warranty also does not apply to MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-
the periods of time, set out below.
defects and/or malfunctions of the INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE,
2) DURATION OF WARRANTY Products due to the usual wear and ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE
Warranty applies to defects in material tear of the Products. OF DEALING, LAW, USAGE, OR TRADE PRACTICE,
and workmanship in Products until the This Warranty does not apply to any
relevant Product is discontinued by the services provided alongside the physical
Provider and longer offered by the Products and/or to any embedded
Provider as a part of its standard offering software or software otherwise
(Product reaches End of Life), but in any provided alongside, which are subject
case not less than 6 years from the to separate contractual provisions.
shipment of the relevant Product. In case of doubt, the Provider will have
Warranty applies to other defects in the authority to confirm or dismiss any
Products than defects in material and Partner’s claims under this Warranty.
workmanship
TO OUR CUSTOMERS, SPECIFICATIONS
Model CM-FSv2
Thank you and congratulations on your purchase of a CM-FSv2 by CrewMate.
Fingerprint Sensor Sensor Type : Capacitive
The CM-FSv2 line of products are quite simply, the best biometric time attendance Storage Capacity : 100
devices available in the Sri Lankan market. Before using this product, please read Security Level : 5
Average Searching Time : < 1sec
Important safety instructions. Resolution : 508 dpi

WHAT'S IN THE BOX? Communication WiFi : 802.11n @ 2.4 GHz

Ethernet : IEEE 802.3 Compatible Controller
Inside the box you’ll find:
Display Type : OLED
1 CM-FSv2 x 1 Size : 0.96 Inch

Built in Real Time Clock Yes

2 Quick Start Guide x 1
Offline Mode Yes
3 Warranty Card x 1
Buzzer Yes
4 AC Power Adapter x 1 Operating Voltage 5V DC

5 Wall Bracket x 1 Dimensions (W x H x D) 80mm x 195mm x 65mm

Net Weight 270g

IMPORTANT SAFETY INSTRUCTIONS

1. Do not operate the device with wet hands. Pay attention not to let any liquid
such as water enter inside the device.

1 2 2. Do not apply excessive force when placing the finger on the sensor.
3. Clean the device regularly with a soft, dry cloth. Do not use any liquids or
chemicals to clean.
4. Never drop or insert objects into any opening of the device.
5. Do not operate where aerosol (spray) products are being used or where
oxygen is being administered.
6. Avoid placing the device in areas that are exposed to direct sunlight or close
to heat-radiating products such as electric heaters.
7. Avoid placing the device in areas that are dusty, humid, moist, lack ventilation,
or are subject to constant vibration.
8. The device may be subject to interference from external sources such as
electric motors, transformers, magnets or other electronic devices. To avoid
3 distortion from such sources, please make sure the device is placed as far
4
5 away from them as possible.
9. Power cable/ethernet cable should be routed to avoid being walked on or
pinched by items placed on or against them.
10. Disconnect the power supply of the device when it is unused for an extended GETTING STARTED
period of time or when moving the device.
11. The device should only be used with the power adapter provided.
1) Mounting the Wall Bracket Step 1
12. Never operate this device if it has a damaged cord, cable or housing. Remove the bracket
from the device by
QUICK LOOK pulling it down from
here
1 OLED Display

2 Fingerprint Sensor
1 Step 2
Place the bracket on
3 RTC Battery Holder
the wall where you
4 Wall Mounts want
to mount the device.
5 Power Jack
6 Ethernet Port
2

4
Step 4
Remove the
bracket from the
wall and then drill
in the marked
Step 3
areas.
Mark the bracket
holes

3
using a
pencil/marker.

4 Step 5
Insert a wall plug to each of the drill

4
holes and screw in the provided
screw nails with the wall bracket.

Note : Make sure screw head

is flushed with the bracket
surface.

5 6
2) Connecting the Plugs & Mounting the Device 3) Device Setup
6. Then this will automatically redirect
1. When power is turned ON, a to device WiFi Portal. In case you are
Step 5 Step 6 (optional) startup sound will be played and the not automatically redirected, type in
Connect the device into an AC wall Connect the device with a router using CrewMate logo will be displayed. 172.217.28.1 on the web browser
outlet using the power adapter the ethernet cable provided. This is to connect the WiFi Portal.
provided. Make sure the wall outlet essential when the WiFi
switch is turned off before connecting signal strength is below 50%. i.e signal is CM-FSv2 Portal

the device. not strong enough to the device.

2. Device system checklist will be

displayed on the next screen.

CrewMate
Model - CM-FSv2
Firmware - 2.2
5 6 RTC - OK
SD - OK - SDSC

7. Click on the drop down menu in

3. Device will attempt to right upper corner.
automatically connect to WiFi
110V/220V
50Hz/60Hz or Ethernet (if plugged). CM-FSv2 Portal

Trying to Connect
8. Select the drop down menu
option named "Configure new AP".
WiFi Ethernet
Configure new AP

4. If ethernet cable is not plugged Open SSIDs

& WiFi connection failed, the Disconnect

device will enable a WiFi hotspot. Reset

Step 7 Home
Configure WiFi
Fit in the device on the wall
bracket and the physical 9. Type/Select your router WiFi
installation is now Hotspot Enabled Name (SSID) from the list and type It’s
complete. WiFi Password (KEY) to connect the
5. Use your mobile or a WiFi device to your network.
enabled device to connect CM_FSv2 CrewMate

(WiFi SSID) network using the SLT_FIBRE

password (Key) 12345678.
Dialog_4G
CM_FSv2

Mobitel

12345678

CM_FSv2
10. Check Enable DHCP and then press
CrewMate
TROUBLESHOOT
the 'Apply' button to save the settings 1. The device is not powering up?
...........
Please make sure that the device is plugged to the provided AC wall
power adapter and make sure that the wall switch is turned ON.
4) Device Screen Apply
2. When the device is turned on, the green LED is blinking all the
2022-08-12 System Date time. Is there any problem with the device?

08:25:00 System Time There is nothing wrong with the device. The green LED blinks to
indicate that the device is in the offline mode. This can happen when
CrewMate 96% there is no WiFi or when the server is down. When a fingerprint is
verified, all the attendance data will be saved inside the device memory
and they will be uploaded automatically to the server once the system
Router Name is online.
Signal Strength
5) Indications 3. WiFi Error in the display. What should I do?

i. Buzzer Indications
This can occur when the device is placed far away from the WiFi
router or when the WiFi router is turned OFF/RESTARTED. If you get
this error when the router is ON and it is placed near the device, try
turning OFF and turning ON the fingerprint device.

4. Wrong device Date/Time. Why did such a thing occur and what
should I do?
ii. Finger Print Sensor Indications
This can happen when the device has no internet connection even if it
is connected to WiFi/Ethernet. Please make sure that your internet
connection is working. or try turning OFF and turning ON the
fingerprint device.

5. The device has difficulty recognizing my fingerprint. It takes many

tries before I am verified. What should I do?
Please make sure that your finger is not too oily or too dirty or wet
because they will cover the minutiae points of the fingerprints, thus
making reading difficult.