We want to make sure that your utility bill is clear 1 Questions?

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and makes sense to you. Utility Services

Tulsa, OK 74187-0003
www.cityoftulsa.org

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To explain the new format of your City of Tulsa utility bill, we’ve created a sample bill on this notice showing the different items
that could appear on your bill. We’ve grouped the information into sections on both the front and the back of the sample bill.
The most important change to notice is that every customer will have a new Account ID Number and Customer ID Number. Account # - Customer ID Customer: Address: Class:
999999-9999999 Customer Name 9999 S 999TH ST Single Fam

Here’s what you will find on the front side of your utility bill... 2 3
Your Total Due as of 05/07/2021 Your Charge Summary: More details on back

$88.31
Water $27.93
1 Your Account Details 4 Payment Options
Sewer $30.74
In this section, you will find personal information, In this section you will find options for customers who Due: May 28, 2021 Stormwater $8.77
property details and important details like your do not have AutoPay:
Current Charges: Previous Balance: Payment Received: Refuse $15.42
Account Number and Customer ID: + Online at www.cityoftulsa.org/utilities $88.31 $0.00 $0.00
EMS - EMSA Medical Services $5.45
+ Your Account# and Customer ID + By phone at (918) 596-9511 Past Due: Penalties: Adjustments:

+ Your Name + By mail to the address on the bill stub Total $88.31
A 1.5% late fee will be charged on total due if full payment
+ Your Address *For additional information about billing inquiries and payment options, see the
is not received by the due date
+ Your Property Classification – Single Family, etc. reverse side of the bill.
Total Domestic Usage:
AutoPay Applied. Do Not Send Payment.
Deducted on: 05/28/2021 6

4.5

2 Your Payment Information 5 Important Notices and Messages 3

1.5

0
DEC JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV CURR

In this section, you will find the following:

2019 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020

+ Total Amount Due

+ Payment Due Date + Important messages from the City of Tulsa such as
+ Current Charges notification of rate changes from the previous year.
+ Previous Balance (if applicable) This section also would contain notification of
+ Last Payment Received important events such as the annual open enrollment
for EMSAcare each August, when customers may opt 4 5
+ Past Due Amount, Penalties and Adjustments (if applicable)
Important Notice:
+ Your AutoPay Message* (if applicable) in or opt out of the program. The notice would explain
Payment Options: Pay online at www.cityoftulsa.org, by phone at
*AutoPay customers will receive a reminder that their payment will be to customers that a monthly fee of $5.45 would be (918) 596-9511, or by mail.
deducted from their bank account and they do not need to mail a payment. charged to their utility bill for this service

6
Detach and return this portion with payment

3 Your Charge Summary 6 Payment Remit Slip Account - Customer ID:

+ Specific Water Charges + Your Account# and Customer ID

999999-9999999
$88.31
May 28, 2021
+ Specific Sewer Charges + Your Total Amount Due Total Amount Enclosed:
+ Specific Stormwater Charges + Your Payment Due Date Please mail payment to:

+ Specific Refuse and Recycling Charges + Your Total Amount Enclosed

+ Your AutoPay Message (if applicable) Customer Name AutoPay Applied.
+ EMS Charges (if opted in) 9999 S 999TH ST
CITY OF TULSA UTILITIES Do Not Send
+ Your Payment Address for Mailing TULSA, OK 74187-0003 Payment
+ Miscellaneous Charges (if applicable) TULSA, OK 741044816
+ Water usage chart(s)* for each month of the past year. *AutoPay customers will receive a reminder that their payment will be
deducted from their bank account and they do not need to mail a payment.
* Customers with a separate irrigation meter will see a second graph
for irrigation usage. 10086042021480013993300000086819

More details on the back of this page.