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The country also employs many non-Saudis across various sectors, including healthcare. This means
that a patient-centred approach has become the predominant model in clinical practice today. The
data allowed for a richer understanding of the relationship between patient satisfaction, patient
experience, quality of care, and healthcare delivery for oncology patients in SRCC, KSA. You can
download the paper by clicking the button above. It is also important that hospital management
teams formulate local policies and guidance to support aspects of care valued by the patients.
Overall, this review has demonstrated the difficulty of defining and measuring quality of care and
patient satisfaction. However, other researchers (Barribal and While 1994; Opie 2004) support using
semi-structured interviews. It still applies to Saudi Arabia’s healthcare system as this method has
been used in another dominant Arab country, Morocco (Obtel et al. 2010). Questionnaire
Distribution For the first phase of the current study, data was collected using the abovementioned
EORCT IN-PATSAT32 questionnaire. Even with the KSA government’s Saudisation programme, the
fact that expatriate nurses still dominate the KSA health care system indicates a need for better
policies to encourage Saudis to train as health care professionals. The monarchy, led by the King and
the Royal Family, exerts a strong influence over Saudi politics, effectively governing the state. The
King Fahd Medical City Scholarships department in Riyadh funds this project. A further limitation
was caused by the restricted time available for conducting the research. In this study, four
hypotheses were developed are proposed a study model. They should be aware of our psychological
state, and their attitude should provide confidence to patients as we sometimes have many questions
or are worried about the next appointment or discharge. Patient Education and Counselling, 79(2),
pp.167-172. Hopton, J. L., Howie, J. G. R. and Porter, M. D. (1993). The need for another look at the
patient in General Practice satisfaction surveys. They should welcome questions and comfort us with
patience and kindness. (Participant 21) This extract gives the impression that the nurses did not fulfil
their role appropriately and failed to offer psychological support, which is important for a patient-
centred approach to nursing. The purposes of the International Ecotourism Society are to unite
communities, to underline the importance of community cooperation, its engagement in facilitating
social and environmental sustainability. To provide a sense of scale, this population surpasses that of
Scotland by nearly 2 million, with Scotland's population standing at just over 5 million (Scotland
National Statistics 2014). However, in contrast to the negative dynamic of power and control, the
researcher became aware that those doctors who were perceived as listening inadequately to their
patient’s needs were not viewed favourably by patients. In the current research, outcome quality can
be related to patient satisfaction measures, that is, rating if their satisfaction concept was generally
positive or negative. Staff in oncology settings need to be aware of the cultural considerations when
providing care in oncology wards in the KSA. Clinical Effectiveness The concept of clinical
effectiveness, while closely intertwined with quality of care and patient experience, primarily pertains
to the efficiency and competence of healthcare practitioners. These papers were scored in the
following way: 3, if they omitted a robust explanation of the methods used, such as the sampling
strategy or the instrument definition; 4, if only a clear interpretation of the results was missing; and 5,
if they addressed study aims methods and findings. The most noteworthy aspects of dissatisfaction
related to issues such as inadequate attention to individual patient's needs and a lack of psychological
support: Generally, nurses are good but need to recognise the psychological status of the patient by
allowing more time to spend with cancer patients when asking questions. (Participant 5) The nursing
staff is good, but there’s a lot of need for further development. The findings are examined about the
research questions and compared and contrasted with current evidence from the literature review to
provide a more complete understanding of patient satisfaction in the KSA. There are common
features of a patient’s experience that are influential in the conceptualisation of their satisfaction,
such as outcomes and communication. This is largely influenced by the fact that the nursing
workforce in the KSA relies mainly on expatriates who are recruited from different countries such as
India, the Philippines, South Africa, North America, the United Kingdom, Australia and Middle East
countries (Luna 1998; Tumulty 2001; Aboulenien 2002). Due to this screening, 58 papers were
selected for use in this review. Saudi Medical Journal, 29(3), pp. 432-436. Al-Shahri, M.
(2002).Culturally sensitive caring for Saudi patients. The coding was based on the findings, and the
emerging themes differed somewhat from the initial expectations.
This rests primarily on the fact that women are expected to meet the demands and needs of their
families first and foremost (Maben et al. 2010). It would seem that not enough is being done to
address this issue, and there needs to be education and social policies that allow women to train and
work as nurses and also meet the needs of their families. Tourism company products versus
destination products. Accessed online 13 July 2015 from Lohr, K. N. (Ed.). (1990). Medicare: A
Strategy for Quality Assurance (Vol. 1). National Academies Press. The localisation of the concept
of patient satisfaction, and hence, localisation of the concept of patient-centred care, means that
patient satisfaction would be differently constructed in different locations. This may be either as an
alternative to or alongside palliative medical care. Several authors have revealed that there is closely
a relationship with the job satisfaction and turnover that affect human resources management and
thus work performance of the employees within an organization. Especially for cancer patients, it’s
even more irritating to wait. Is the research design specified and appropriate for the aims and
objectives of the research. Patient Experience and Patient Satisfaction Patient experience has
emerged as a fundamental component of quality care (Tsianakas et al. 2012; Beattie et al. 2015) and
is generally defined as the patient's perception of the entire healthcare process. This allowed me to
start to code the data early and develop a coding manual, hence paving the way for the qualitative
phase and ensuring that the interview questions were appropriately focused on the research question.
Overview of studies This section presents an overview of the studies reviewed. Creswell and
Tashakkori (2007) maintain that a research paradigm represents a belief system or theoretical
assumptions and propositions that provide guidelines for answering a research question. Instead,
policymakers should consider introducing initiatives and methods to educate healthcare professionals
in patient-centred rather than physician-centred care. However, some of the participants mentioned a
lack of psychological support rather than technical assistance as being the key feature that defined
their relationship with nurses: Nurses need to be specifically trained to deal with cancer patients.
This allowed me to interact and communicate successfully with patients when seeking a sample. The
responses here, however, certainly suggest some doctors’ efforts to alleviate patients’ anxiety
regarding the course of their disease and treatment (even if the prognosis itself may not be positive)
through adequate information provision. This could have led to potential bias in the data collected.
Although the review included the studies assessed as robust, there were some weaknesses in study
design or methodology, for example, small sample sizes, retrospective analysis, use of non-validated
tools or poor transferability of results (Akhtar and Nadrah 2005; Alaloola and Al Bedawi (2008);
Saeed and Mohamad (2002); Mahfouz et al. (2004). Also, there has not been any previous KSA
empirical study that has focused specifically on patient satisfaction in oncology settings. Journal of
Mixed Method Research,1(1), pp. 48-76. Morison, M. and Moir, J. (1998). The role of computer
software in the analysis of qualitative data: Efficient clerk, research assistant or Trojan horse. It is
also important that hospital management teams formulate local policies and guidance to support
aspects of care valued by the patients. These guidelines made various suggestions for improvements
in the structures of palliative care provision. A good example is the measures of perceived quality
described by Rao et al. (2006), which include medicine availability, medical information, staff
behaviour, doctor behaviour, and hospital infrastructure. On the other hand, qualitative data is
instrumental in shaping policies and practices, usually involving data collection aimed at describing
and explaining the meanings individuals attach to a particular phenomenon. I don’t like it when
hospital management forgets about the psychological state of their patients. (Participant 13) I had
even requested my oncology team twice to come quickly for the referral visit. The current study can
help to fill the knowledge gap in the KSA surrounding patient satisfaction, including the possible
impact of doctors’ and nurses’ perceived clinical effectiveness and the perceived accessibility of
services. What are the socio-demographic characteristics of adult oncology inpatients receiving care
at SRCC in Riyadh. The Breast Journal, 12 (s1), pp. S70-S80. Pascoe, G. C. (1983). Patient
satisfaction in primary health care: a literature review and analysis. Personal Rationale for the Study
As a former head nurse in an oncology unit in the Kingdom of Saudi Arabia, my experience placed
me at the forefront of healthcare. Is the method of analysis appropriate and adequately explicated.
Lancet Onco logy. 9(2), pp. 159-67. Vos, M., Graafmans, W., Kooistra, M., Mmijboo, B., Voort, P. V.
and Westert, G. (2009). Using quality indicators to improve hospital care: A literature review.
Riyadh serves as the capital and is the largest city in the KSA, with a population of just over 7
million, constituting approximately 24% of the nation's population (World Population Review 2014).
The first is technical competence, relating to nurses’ professional skills in administering medication
and other treatments. A further problem in this regard was the inconvenience of having to ensure the
availability of a suitable male guardian. This could also lead to a bias in the data collected. Patient
views are needed to allow a comprehensive evaluation of the issue 22 Cornell, B. et al. (2009)
Measuring the quality of hospital care: an inventory of indicators. Since I am not a native of KSA, I
was very sensitive to the cultural issues in data collection, particularly patients’ cultural expectations.
This is partially due to the standards typically adopted by the largely non-Saudi healthcare
workforce in the KSA (Young et al. 1997; Ezzat et al. 1995). Finally, whilst there are many
international studies available on patient satisfaction as a quality indicator for health care, this
review has identified a lack of consensus on how it can be measured effectively. In addition, the
purposive sampling for the qualitative phase was not adequately stratified. Journal of Health Services
Research and Policy. 4, pp. 39-43. Barlesi, F., Boyer, L., Doddoli, C., Antoniotti, S., Thomas, P., and
Auquier, P. (2005). The place of patient satisfaction in quality assessment of lung cancer thoracic
surgery. The use of a sequential mixed methods design was considered the most appropriate for
reaching the aims and objectives of the study and answering the research questions. In addition to
this database search, other documents and reports were accessed via the Saudi Ministry of Health
and Saudi Cancer Registry websites. 93 papers were retrieved following this search (see Appendix 2
for the search and screening process). Journal of Advanced Nursing. 28(1), pp. 106-116. Muswazi,
M. and Nhamo, E. (2013). Note taking: a lesson for novice qualitative researchers. Interview process
Although face-to-face interviews were desirable, in practice, for most patients, it was not possible to
agree on a mutually convenient time for interviewing in the hospital before their discharge. Holidays
can also be the promotion of economical and social possibilities for local neighborhoods. The
destination loyalty construct has influenced by intentions to revisit, word of mouth promotion and
recommending to others. Research has shown that patient satisfaction is affected by the model of
patient-centred care adopted (Brown et al. 1999; Mead and Bower 2000), and evidence has
suggested that the underlying notion of what patient-centred care means has implications for patient
satisfaction (Michie et al. 2003; McCormack et al. 2011; Kupfer and Bond 2012). Topics that may
be discussed in your tourism dissertation include. The interview design was informed by several
practical considerations, including ensuring each interview took no more than 30-45 minutes to avoid
tiring the patients (Rhemtulla and Little 2012). Scholarly literature review for ptsdScholarly
literature review for ptsd. Such convenience sampling uses non-probability sampling techniques
based on accessibility and ease of access to participants (Marshal 1996). Table 1 provides an example
of the coding manual that was developed. To overcome any potential difficulties and to address my
novice interviewer status, I practised my interview technique through workshops and guidance and
encouragement from my supervisors, from whom I learned techniques for ensuring there was a
consistent focus on relevant areas of enquiry. Studies by Griffin et al. (2004), Bredart et al. (2007),
and Rao et al. (2007), which looked at the effectiveness of different approaches aimed at improving
doctor-patient communication, demonstrated the evidence of a significant relationship between
overall health outcomes and their experience of care and patient satisfaction. Guidance (d) Ensuring
safety and security (e) Travel. There is a new trend in the KSA health system towards encouraging
oncology medical staff to keep patients well-informed about their health status. Palliative Medicine.
13 (6), pp. 459 -468 Findik, U. Y., Unsar, S. and Sut, N. ( 2010). Patient satisfaction with nursing
care and its relationship with patient characteristics. However, some of the participants mentioned a
lack of psychological support rather than technical assistance as being the key feature that defined
their relationship with nurses: Nurses need to be specifically trained to deal with cancer patients.
Consequently, the next of kin has access to critical information irrespective of the patient's awareness
of their health status (Al-Amri 2010). Their behaviour, words and facial expressions are important to
me, and how I judge the chances of getting well. (Participant 3) By interpersonal skills, I mean
communication skills and compassion. Using the narrative synthesis method, this literature review
presented literature on (a) quality of care and the use of the Donabedian model to define it; (b)
patient satisfaction, which is a measure of healthcare quality; and (c) the assessment of patient
satisfaction and quality of care in the KSA.