Customer Returns

Testskript
SAP S/4HANA Cloud - 14-05-23
Customer Returns (BKP_DE)
PUBLIC
Inhaltsverzeichnis
1 Purpose 4
2 Prerequisites 5
2.1 System Access 5
2.2 Roles 5
2.3 Master Data, Organizational Data, and Other Data 6
2.4 Business Conditions 9
2.5 Additional Manual Configuration 9
2.6 Preliminary Steps 10
2.6.1 Create Info Records 10
2.6.2 Set Initial Stock for Material 12
2.6.3 Maintain Returns Supplier 13
2.6.4 Create Condition Records (Optional) 14
2.6.5 Preliminary Steps for Returns Order Approval (Optional) 15
2.6.5.1 Define and Assign Approval Reasons 15
2.6.5.2 Implement Cloud BADI 17
2.6.5.3 Manage Teams and Responsibilities 19
2.6.5.4 Set Up Workflow 21
3 Overview Table 23
4 Test Procedures 27
4.1 Scenario 1: Goods are Returned to Seller 27
4.1.1 Create Returns Order 27
4.1.2 Process Returns Order Approval (Optional) 32
4.1.2.1 Withdraw from Approval 33
4.1.2.2 Approve/Reject/Rework Returns Order 34
4.1.2.3 Rework Returns Order 35
4.1.2.3.1 Change Returns Order 35
4.1.2.3.2 Set Rework Done 36
4.1.2.3.3 Release the Reworked Returns Order 37
4.1.3 Execute Picking 38
4.1.4 Post Goods Receipt 39
4.1.5 Perform Material Inspection 40
4.1.6 Determine Refund 42
4.1.7 Display Returns Overview 45
4.1.8 Refund Customer with Credit Memo (Option A) 46
4.1.8.1 Create Credit Memo 46
4.1.9 Refund Customer with Replacement Product (Option B) 48
4.1.9.1 Create Free-of-Charge Delivery 49
4.1.9.2 Execute Picking 50
4.1.9.3 Post Goods Issue 51
4.1.9.4 Create Pro-forma Invoice 53
4.1.9.5 Create Customer Invoice 55
4.1.10 Send Back to Customer (Option C) 57
4.1.10.2 Posting Goods Issue 59
4.2 Scenario 2: Goods are Inspected at Customer Site 60
4.2.2 Change Returns Order 62
4.2.3 Refund Customer with Credit Memo 65
4.2.4 Refund Customer with Replacement Material 67
4.2.5 Initiate Normal Return 75
4.3 Scenario 3: Goods are Returned to Supplier via Seller 75
4.3.2 Execute Picking 80
4.3.3 Post Goods Receipt 81
4.3.4 Perform Material Inspection 82
4.3.5 Determine Refund 83
4.3.6 Display Returns Overview 85
4.3.7 Refund Customer with Credit Memo (Option A) 86

Purpose PUBLIC 2
4.3.8 Refund Customer with Replacement Product (Option B) 88
4.3.9 Return Goods to Supplier via Seller 97
4.3.9.1 Create Outbound Delivery 97
4.3.9.2 Perform Picking and Post Goods Issue 99
4.3.9.3 Create Supplier Credit Memo 100
5 Appendix 102
5.1 Process Integration 102
5.2 Scheduling Job (Alternative) 102
5.2.1 Job Scheduling for Delivery Creation (Alternative) 102
5.2.2 Job Scheduling for Goods Issue Deliveries (Alternative) 103
5.2.3 Job Scheduling for Billing Creation (Alternative) 104
5.2.4 Job Scheduling for Billing Release (Alternative) 106
5.2.5 Job Scheduling for Billing Output (Alternative) 107
5.3 Succeeding Processes 108

Purpose PUBLIC 3
1 Purpose
This scope item covers three customer return scenarios:

1. Return to seller: A returns order is created (optionally with reference to the original billing document or sales document). Once saved, a returns delivery is automatically generated. After goods
receipt, the inspection takes place at the warehouse. The user can influence when the refunding documents are created: either directly, when releasing the returns order, or after the
inspection. Finally, the user can decide on the compensation type for the customer: either shipping a replacement or paying a credit memo.
2. Return to seller with inspection at customer site: the seller decides to perform the inspection at the customer site before initiating a physical return.
3. Return to supplier via seller: After inspection at seller, the products should be shipped back to supplier.to supplier. The supplier decides on the refund towards the seller, while the seller decides
on the compensation towards the customer.
The progress of the return process can be monitored using returns overview.
This document provides a detailed procedure for testing this scope item after solution activation, reflecting the predefined scope of the solution. Each process step, report, or item is covered in its
own section, providing the system interactions (test steps) in a table view. Steps that are not in scope of the process but are needed for testing are marked accordingly. Project-specific steps must
be added.
Note Values in this test script (decimal notation, date formats, and so on) are presented in U.S. standard notation. If your test system is set up to use a different notation, enter values as
appropriate.

Purpose PUBLIC 4
2 Prerequisites
This section summarizes all the prerequisites for conducting the test in terms of systems, users, master data, organizational data, other test data and business conditions.
2.1 System Access
System Details
System Accessible via SAP Fiori launchpad. Your system administrator provides you with the URL to access the various apps assigned to your role.
2.2 Roles
Create business roles using the following business role templates delivered by SAP and assign them to your individual test users.
Alternatively, if available, you can use the following spaces delivered by SAP. You create a space with pages containing predefined essential apps and assign it to the business role. You then assign
this business role to your individual users.
For more information, refer to How to Create a Business Role for the Administrator in the product assistance for SAP S/4HANA Cloud.
Name (Role ID (Role Template) Name (Launchpad Space) ID (Launchpad Space) Log
Template) On
Master Data SAP_BR_BUPA_MASTER_SPECIALIST Master Data Specialist - Business Partner Data SAP_BR_BUPA_MASTER_SPECIALIST
Specialist - Business
Partner Data
Purchaser SAP_BR_PURCHASER Materials Management - Purchasing / Materials Management - SAP_MM_SPT_PURCHASING_PC / SAP_MM_SPT_SOURCING_PC

Sourcing and Contracting
Inventory Manager SAP_BR_INVENTORY_MANAGER Inventory Manager SAP_BR_INVENTORY_MANAGER
Internal Sales SAP_BR_INTERNAL_SALES_REP Internal Sales Representative / Billing for Internal Sales SAP_BR_INTERNAL_SALES_REP /
Representative Representative / Customer Returns for Internal Sales SAP_SD_SPT_BILLING_INT_SALES_PC /
Representative SAP_SD_SPT_RETURNS_INT_SALES_PC
Returns and Refund SAP_BR_RETURNS_REFUND_CLERK Returns and Refund Clerk SAP_BR_RETURNS_REFUND_CLERK

Clerk

Prerequisites PUBLIC 5
Name (Role ID (Role Template) Name (Launchpad Space) ID (Launchpad Space) Log
Template) On
Shipping Specialist SAP_BR_SHIPPING_SPECIALIST Shipping Specialist SAP_BR_SHIPPING_SPECIALIST
Receiving Specialist SAP_BR_RECEIVING_SPECIALIST Receiving Specialist SAP_BR_RECEIVING_SPECIALIST
Billing Clerk SAP_BR_BILLING_CLERK Billing Clerk SAP_BR_BILLING_CLERK
Accounts Payable SAP_BR_AP_ACCOUNTANT Accounts Payable Accountant / Central Invoice Management - SAP_BR_AP_ACCOUNTANT / SAP_MM_SPT_CIM_INV_PC /
Accountant Supplier Invoices / Central Invoicing - Supplier Invoice SAP_MM_SPT_CNTRL_INVOICING_PC
Internal Sales SAP_BR_INTERNAL_SALES_REP Internal Sales Representative / Billing for Internal Sales SAP_BR_INTERNAL_SALES_REP /
Representative Representative / Customer Returns for Internal Sales SAP_SD_SPT_BILLING_INT_SALES_PC /
Representative SAP_SD_SPT_RETURNS_INT_SALES_PC
Sales Manager SAP_BR_SALES_MANAGER Sales Manager / Billing for Sales Manager / Internal Sales for SAP_BR_SALES_MANAGER / SAP_SD_SPT_BILLING_SALES_MGR_PC
Sales Manager / Customer Returns for Sales Manager / SAP_SD_SPT_INT_SALES_SALES_MGR_PC /
SAP_SD_SPT_RETURNS_SALES_MGR_PC
Business Process SAP_BR_BUSINESS_PROCESS_SPEC Business Process Specialist SAP_BR_BUSINESS_PROCESS_SPEC

Specialist
Configuration SAP_BR_BPC_EXPERT Configuration Expert - Business Process Configuration / SAP_BR_BPC_EXPERT / SAP_CA_SPT_BPC_FM_PC /

Expert - Business Business Configuration - Feature Management / BPC Expert SAP_CA_SPT_BPC_WORKFLOW_PC / SAP_CA_SPT_IC_LND_BASE_PC
Process Workflow Space / Business Process Configuration – Manage / SAP_EI_SPT_BPC_EXT_PC / SAP_FIN_SPT_BPC_EXPERT_PC /
Configuration your Solution / Business Process Configuration - Extensibility SAP_MM_SPT_BIZ_PROC_CONFIGN_PC
Explorer / Business Process Configuration – Finance / Materials
Management - Business Process Configuration
Administrator SAP_BR_ADMINISTRATOR Administrator / Administration - Workforce Master Data / SAP_BR_ADMINISTRATOR / SAP_BUM_SPT_ADMINISTRATION_PC /

Administration - License Compliance SAP_EI_SPT_ADM_LC_PC
2.3 Master Data, Organizational Data, and Other Data

SAP Best Practices Standard Values based on new global template will be used once available. In the table you still see the master data used for the current baseline.
Essential master and organizational data were created in your SAP S/4HANA system in the implementation phase, such as the data that reflects the organizational structure of your company and
master data that suits its operational focus, for example, master data for materials, vendors, and customers.
This master data consists of standardized SAP Best Practices default values, and enables you to go through the process steps of this scope item.
Note Additional Master Data (Default Values)

You can test the scope item with other SAP Best Practices default values that have the same characteristics.
Check your SAP system to find out which other material master data exists.
Note Using Your Own Master Data

You can also use customized values for any material or organizational data for which you have created master data.
The organizational structure and master data of your company has been created in your system during activation. The organizational structure reflects the structure of your company. The master
data represents materials, customers, and vendors, for example, depending on the operational focus of your company.
Use your own master data or the following sample data to go through the test procedure.
Data Sample Details Comments

Value
Material TG11 Trading Good for Reg. Trading (MRP planning)

No Serial no.; no batch.
Material TG12 Trading Good for Reg. Trading (reorder point planning)
No Serial no.; no batch.
Material TG10 Trad.Good 10,PD,Third Party

No Serial No.; no batch.
Material TG13 Trad.Good 13,Reorder Point,Thrd Party

Trading Good for Regular Trading (reorder point planning) with item category group
CBNA
No batch.
Material TG14 Trading material with item category group CBUK (bought in item)
No batch.
Material CM-FL-V00 Forklift Only use if you have activated Make-to-Order Production with Variant Configuration (1YT)
scope item.
Material TG20 Trad.Good 20,Reorder Point,Serial

No Serial No.; no batch.
Sold-to Party 10100003 Domestic DE Customer 3

10100001 Domestic DE Customer 1
Ship-to Party 10100003 Domestic DE Customer 3


Data Sample Details Comments
Value
Payer 10100003 Customer domestic 03

Supplier 10300006 Inlandslieferant DE 6 (Retouren)
Plant 1010
1020
Storage Location 101A

102A
101R
Shipping Point 1010

101R
Sales Organization 1010
Distribution 10
Channel
Division 00
Plant 1020 Serves for cross-plant material replacement functionality
Storage Location 102A
For more information on creating master data objects, see the following Master Data Scripts (MDS)
Table 1: Master Data Script Reference
Master Data ID Description
BNF Create Product Master of Type "Trading Good"
BND Create Customer Master

2.4 Business Conditions
Before this scope item can be tested, the following business conditions must be met.
Scope Item Business Condition
BD9 - Sell from Stock Before running BKP - Customer Returns, complete all activities in test script BD9 using master data, which is listed in the previous section Master Data, Organizational Data,
and Other Data [page ] 6 and note down the created document numbers of sales order and billing document for further use.
BD3 - Sales Processing using Third-Party with Before running BKP - Customer Returns, complete all activities in test script BD3 using master data, which is listed in the previous section Master Data, Organizational Data,
Shipping Notification and Other Data [page ] 6 and note down the created document numbers of sales order and billing document for further use.
BDK - Sales Processing Using Third-Party Before running BKP - Customer Returns, complete all activities in test script BDK using master data, which is listed in the previous section Master Data, Organizational Data,
Without Shipping Notification and Other Data [page ] 6 and note down the created document numbers of sales order and billing document for further use.
BDN - Sales of Non-Stock Item with Order- Before running BKP - Customer Returns, complete all activities in test script BDN using master data, which is listed in the previous section Master Data, Organizational
Specific Procurement Data, and Other Data [page ] 6 and note down the created document numbers of sales order and billing document for further use.
BKA - Free Goods Processing Before running BKP - Customer Returns, complete all activities in test script BKA using master data, which is listed in the previous section Master Data, Organizational Data,
and Other Data [page ] 6 and note down the created document numbers of sales order and billing document for further use.
2.5 Additional Manual Configuration

Before you can test this scope item, you must have completed the additional configuration steps that are described in the Set-Up Instructions for this scope item. These configuration steps are
specific for your implementation and include mandatory settings that are not delivered by SAP and must be created by you. For more information, refer to the Set-Up Instructions for this scope
item on SAP Best Practices Explorer (https://rapid.sap.com/bp/#/browse/scopeitems/<enter the scope item ID>).
Cross-plant material replacement is one optional functionality of this scope item. If your return process needs this functionality please execute this chapter to set up 2nd suppying plant and
relevant assignment.

2.6 Preliminary Steps
2.6.1 Create Info Records
Purpose
This process step shows you how to create info records.
Procedure
Test Step Test Step Name Instruction Expected Result Pass / Fail /
# Comment
1 Log On Log on to the SAP Fiori launchpad as a Purchaser. The SAP Fiori launchpad displays.
2 Access the App Open Manage Purchasing Info Records (F1982). The Manage Purchasing Info Records screen
displays.
3 Open New Purchasing Info Records The New Purchasing Info Record screen
displays.
4 Enter Header Data Go to Header tab, make the following entries: Header data is added.
Purchasing Info Record Category: Standard
Purchasing Organization: 1010
Supplier: 10300006
Material: TG11
Plant: 1010
Purchasing Group: 001
5 Enter Delivery and Quantity Data Go to Delivery and Quantity tab, and make the following entries: Delivery and Quantity data is added.
Delivery Time in Days: <Delivery Time>, for example, <1>
Under Delivery Tolerance in %: <Under Delivery Tolerance>, for example,
<10>
Over Delivery Tolerance in %: <Over Delivery Tolerance>, for example,
<10>

# Comment
Tax Code: V1
Tax Rate Valid From: For example: Today
Order Unit: <Order Unit>, for example, <PC>
Standard Order Quantity: <Standard Order Quantity>, for example, <1>
On the lower right, and lower left sides of the screen, check the following entry
boxes if necessary:
Unlimited Delivery: <Checked>
Goods-Receipt-Based Invoice Verification: <Checked>
No Evaluated Receipt Settlement: <Checked>
Order Acknowledgment Requirement: <Checked>
6 Enter Condition Data Go to Conditons tab, choose + (Add). Enter the following data: Condition data is added.
Valid From: <Valid from Date>
Amount: 12.00
Pricing Unit: <Pricing Unit>, for example, <1>
Valid to: <Valid to Date>
Currency: EUR
Choose Apply.
7 Save Choose Save. You saved a Purchasing Info. Record.
8 Repeat the Same Steps and Create Three New Info Repeat the same steps and create three new info records with below two sets of
Records master data:
1. Supplier: 10300006, Material: TG10
Result
The Purchasing info records are created.

2.6.2 Set Initial Stock for Material
Purpose
This process step shows you how to set initial stock to execute this scope item.
Procedure
Test Test Step Name Instruction Expected Result Comments

Step #
1 Log On Log on to the SAP Fiori launchpad as a Warehouse Clerk. The SAP Fiori launchpad
displays.
2 Access the App Open Post Goods Movement (MIGO). It only displays this way if it was your last transaction. So the action for the user The Goods Receipt Other
should be to select Reference Document for MIGO Transaction > Other. screen displays.
3 Input Movement Type Make the following entry and choose Enter.
● Executable Action in Transaction MIGO: Goods Receipt
● Reference Document for MIGO Transaction: Other
4 Edit Material On the Goods Receipt Other Screen: Material tab, make the following entry, and choose Enter:
● Material : TG10, TG11, TG12, TG13, TG14 TG20
5 Edit Quantity Data On the Goods Receipt Other Screen: Quantity tab, make the following entry, and choose Enter:
● Qty in Unit of Entry: 1000
● Unit of Entry: <PC>
6 Enter the Goods Receipt Other On the Goods Receipt Other Screen: Where tab, make the following entries and choose Enter:
Screen: Where Tab ● Movement Type: 561 (Receipt per initial entry of stock balances into unrestricted use)
● Plant: <Enter a Plant>
● Storage Location: <Enter a Storage Location>
7 Enter the Goods Receipt Other On the Goods Receipt Other Screen: Batch tab, make the following entry and choose Enter: Only relevant for batch
Screen: Batch Tab ● Date of Manufacture: <Enter the Current Date or a Date in the Past> relevant materials.
8 Save Your Entries Choose Post.

Financial Postings
Material Debited Accounts Credited Accounts
Trading Good (HAWA) 13600000 39912000

Inventory TradingGd Inv Init SF&Fin Bal
2.6.3 Maintain Returns Supplier
Purpose
To enable shipping processing is carried out for supplier return, mark the supplier as returns supplier.
Procedure
Test Step Test Step Name Instruction Expected Result Comments

#
1 Log On Log onto the SAP Fiori launchpad as a Master Data Specialist - Business Partner Data. The SAP Fiori launchpad displays.
2 Access the App Choose Maintain Business Partner (BP). Maintain Business Partner screen
displays.
3 Open BP Go to menu path Business Partner > Open . Display Organization screen appears.
In dialog box Open business partner, matintain the following data and choose Enter:
Business Partner: 10300006
4 Change BP Role Choose Supplier in Display in BP role field.
Note The technical key of this BP role is FLVN01.
5 Open Purchasing Organization Choose Purchasing at the top of the screen. Purchasing Organization screen appears.
Data

#
6 Enter Purchasing Data Choose the following data and choose Transfer:
Purchasing Organization: 1010
7 Switch to Change Mode Follow the menu path Business Partner > Display > Change to switch change mode.
8 Set Supplier as Returns Supplier Choose Purchasing Data tab, scroll down to Additional Purhasing Data sub-area, set flag in checkbox Returns Dialog box Customer Default Data
Supplier. appears.
9 Map Supplier to Customer Deselect checkbox Current Customer.

Enter 10100006 in field BusinessPartner and choose Okay.
Choose Continue to confirm Customer Successfully Mapped information.
10 Save Choose Save.

Choose OK to close information dialog.
Note If error message Customer XX can not be mapped as it does not have sales area YY appears when ticking Returns Supplier checkbox, assign the relevant sales area to the customer in the
Sales and Dsitribution screen of the effected business partner.
For more details, please refer to SAP note2943152.
2.6.4 Create Condition Records (Optional)
Purpose
In case you have finetuned the access sequence of SAP pre-shipped condition types, the relative condition records should be created accordingly.
You can find general information on how to create your own master data in the following: Master Data Scripts (MDS)
Table 2: Master Data Script Reference
Master Data ID Description
BET Create Sales Pricing Condition

2.6.5 Preliminary Steps for Returns Order Approval (Optional)
2.6.5.1 Define and Assign Approval Reasons
Test Administration
Customer project: Fill in the project-specific parts.
Test Case ID <X.XX> Testing Date:
Tester Name: Duration:
Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>
Purpose
In this activity, you define and assign approval reasons.
Procedure
Depending on your configuration environment for SAP S/4HANA Cloud, choose one of the following options:
Configure Your Solution:
Test Step # Test Step Name Instruction Expected Result Pass / Fail /
Comment
1 Log On Log on to the SAP Fiori launchpad as a Configuration Expert - Business The SAP Fiori launchpad displays.
Process Configuration.
2 Access the App Open Manage Your Solution (F1241). The Manage Your Solution screen displays.
3 Configue your Choose Configure Your Solution The Configure Your Solution: Realize Phase screen
solution displays.

Comment
4 Filter selection Choose the following entries in filter bar and press Enter: All entries display in All Items section.
criteria Application Area: Sales
Sub Application Area: Basic Functions
5 Find the entry with item name Document Approvals and choose arrow at Configure Your Solution – Document Approvals
the item end. screen displays.
Perform the following steps 6-7 to define

approval reason.
6 In Configuration Steps section, choose Configure in column Actions for step Change View “Define Reasons for Approval
Define Reasons for Approval Requests. Requests”: Overview screen displays.
7 Choose New Entries, make the following data and choose Save. Approval reason is defined.
● Approval Request Reason ID:for example: ZRE1
● Approval Request Reason: for example: Returns
Perform the following steps 9-10 to assign

approval reason to quotation.
8 In Configuration Steps section, choose Configure in column Actions for step Change View “Assign Reasons for Approval
Assign Reasons for Approval Requests. Requests”: Overview screen displays
9 Choose New Entries, make the following data and choose Save. Approval reason is assigned to Returns.
● Document Category: H
● Approval Request Reason: for example: ZRE1
SAP Central Business Configuration:
Comment
1 Log on Log on to the project experience in SAP Central Business Configuration. The SAP Fiori launchpad displays.
Perform the following steps to define

approval reason.

Comment
2 Open Define Reasons for In the Product-Specific Configuration phase, navigate to the Configuration Activities The Display View "Define Reasons for
Approval Requests tab and search for the following activity: Define Reasons for Approval Requests. Approval Requests": Overview screen
Choose Open Documentation for the line item to see more details about this displays.
configuration activity.
Choose the link to navigate directly to the SAP S/4HANA Cloud system. Log on to the
SAP Fiori launchpad as a Configuration Expert - Business Process Configuration.
3 Choose New Entries, make the following data and choose Save. Approval reason is defined.
● Approval Request Reason ID:for example: ZRE1
● Approval Request Reason: for example: Returns
Perform the following steps to assign

approval reason to quotation.
4 Open Assign Reasons for In the Product-Specific Configuration phase, navigate to the Configuration Activities The Display View "Assign Reasons for
Approval Requests tab and search for the following activity: Assign Reasons for Approval Requests. Approval Requests": Overview screen
Choose Open Documentation for the found line item to see more details about this displays.
configuration activity.
Choose the link to navigate directly to the SAP S/4HANA Cloud system. Log on to the
SAP Fiori launchpad as a Configuration Expert - Business Process Configuration.
5 Choose New Entries, make the following data and choose Save. Approval reason is assigned to Returns.
● Document Category: H
● Approval Request Reason: for example: ZRE1
2.6.5.2 Implement Cloud BADI
Test Administration

Purpose
The Business Add-In (BAdI) SD_APM_SET_APPROVAL_REASON is called whenever a sales document is saved by a business user. It determines whether a sales document needs to be sent to an
approver and, if so, sets an approval request reason on sales document header level.
This means that if you want to use the workflow for the approval of sales documents, implementing this BAdI is a prerequisite. In the Manage Sales Document Workflows app, you then define
additional preconditions and approval steps.
When the system sets an approval request reason for a sales document, the approval workflow is triggered automatically.
Procedure
# Comment
1 Log On Log on to the SAP Fiori launchpad as a Administrator. The SAP Fiori launchpad displays.
2 Access the App Open Custom Logic (F1481). The Custom Fields and Logic screen displays.
3 Navigate to Custom Logic Choose Custom Logic in top menu bar. Enhancement Implementations section displays.
4 Create Enhancement Choose Create. New Enhancement Implementation dialog box

Implementation Make the following entries and choose Create. appears.
● Business Context: Sales: Sales Document Draft Logic section displays.
● BAdI Description: Set Approval Request Reasons: for Sales Documents

● Implementation Description: for example: Set Approval Reason for
quotation
● Implementation ID: Generated by default
5 Add Coding Choose Draft, implement your logic in Draft Logic section,
for example:

# Comment
Sample Code
if salesdocument-sddocumentcategory = 'H' and
salesdocument-totalnetamount > 1000.
salesdocapprovalreason = 'ZRE1'.
return.
end if.
6 Save and Publish Choose Save Draft. Custom logic is published.

Choose Publish.
2.6.5.3 Manage Teams and Responsibilities
Test Administration
Purpose
In this activity, you maintain the teams and responsibilities for quotation workflow.

Procedure
Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Business Process Specialist. The SAP Fiori launchpad displays.
2 Access the App Open Manage Teams and Responsibilities (F2412). The Manage Teams and Responsibilities screen displays.
3 Create A New Team Choose Create Team. The Team screen displays.
4 Enter General Make the following entries and press enter.

Information ● Name: SD_RETURN_APPROVAL
● Description: Customer Return Approval
● Status: Ready to Use
● Type: SALES
5 Add Team Members In Team Members, choose Add. The Select: Business User screen displays.
Add 1st approver: Team members Internal Sales Representative and Sales Manager are added
From the Items section, select the following Business Partner and choose OK.
Last Name: Internal Sales Representative.
Add 2nd approver:

From the Items section, select the following Business Partner and choose OK.
Last Name: Sales Manager
6 Add Function to Team Choose F4 in the Functions field, from the Select: Functions window, choose the
Members appropriate entries and choose OK, for example:
CMR1LVLA (Sales Document Approver - Level 1)for Internal Sales Representative
CMR2LVLA (Sales Document Approver - Level 2) for Sales Manager
7 Save Choose Save. User created a new team and appropriate function(s) have been assigned to
the business user(s) to be configured as approver(s).

2.6.5.4 Set Up Workflow
Test Administration
Procedure

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Configuration Expert - The SAP Fiori launchpad displays.
Business Process Configuration.
2 Access the App Open Manage Sales Document Workflows (F3014). The Manage Workflow screen displays.
3 Create Workflow Choose Workflow for Customer Returns next to Workflow. The New Workflow window displays.
Choose Add.
Note If the workflow has already be defined, please skip step 4

to 7.
4 Maintain General Make the following entries.

Data In the Header tab,
Workflow Name: Customer Returns Workflow
5 Set Preconditions Make the following entries and press Save: Start Conditions: Sales Precondition is set.
documents type is CBAR
6 Add Step From the Steps section, choose Add. New step screen displays.

Step # Comment
Make the following entries: Step is created.

In the Header tab: Note System supports multiple-level approval, you can add more steps to design different
Step Name: Returns Order Approval roles to approve returns order with Step Conditions.
Step Type: Release of Customer Return
Assignment By: Role
Role: Customer Return Approver - Level 2
Step to be completed by: One of the recipients
In the Exception Handling tab:
Name: Rework Requested
Required Action: Rework of Customer Return
Action Result: Restart workflow
Choose Add to append this step to the workflow.
7 Activate Workflow Choose Back to the Manage Workflows screen, see the created The workflow is activated.
workflow and choose Activate.

3 Overview Table
This scope item consists of several process steps provided in the table below.
Note If your system administrator has enabled spaces and pages on the SAP Fiori launchpad, the homepage will only contain the essential apps for performing the typical tasks of a business
role.
You can find all other (searchable) apps not included on the homepage using the search bar (2434549).
If you want to personalize the homepage and include the hidden apps, navigate to your user profile and choose App Finder.
Process Step Business Role Transaction/App Expected Results
Scenario 1: Goods are Returned to Seller
Create Returns Order [page ] 27 Returns and Refund Clerk Manage Customer Returns (F1708) Returns order is created.
Process Returns Order Approval (Optional) [page ]

32
Withdraw from Approval [page ] 33 Returns and Refund Clerk Manage Customer Returns (F1708) Returns order is withdrawed for further change before approval.
Approve/Reject/Rework Returns Order [page ] 34 Sales Manager My Inbox - All Items (F2097) Approval decision is made.
Rework Returns Order [page ] 35
Change Returns Order [page ] 35 Returns and Refund Clerk Manage Customer Returns (F1708) Returns order is changed.
Set Rework Done [page ] 36 Returns and Refund Clerk My Inbox - All Items (F2097) Rework Done status is set.
Release the Reworked Returns Order [page ] 37 Sales Manager My Inbox - All Items (F2097) The reworked returns order is released.
Execute Picking [page ] 38 Shipping Specialist My Outbound Delivery Monitor (VL06O) Picking is done for the returns delivery.
Post Goods Receipt [page ] 39 Shipping Specialist My Outbound Delivery Monitor (VL06O) The goods receipt is posted for returns delivery.
Perform Material Inspection [page ] 40 Receiving Specialist Enter Inspection Results - From Warehouse Inspection results are recorded.
(MSR_INSPWH)
Determine Refund [page ] 42 Returns and Refund Clerk Manage Customer Returns (F1708) Refund determination is checked or triggered.
Display Returns Overview [page ] 45 Returns and Refund Clerk Manage Customer Returns (F1708) Document flow is displayed.

Overview Table PUBLIC 23
Refund Customer with Credit Memo
Create Credit Memo [page ] 46 Billing Clerk Create Billing Documents (F0798) Credit memo is created.
Refund Customer with Replacement Product
Create Free-of-Charge Delivery [page ] 49 Shipping Specialist Create Outbound Deliveries - From Sales Orders Replacement delivery is created.
(F0869A)
Execute Picking [page ] 50 Shipping Specialist My Outbound Delivery Monitor (VL06O) Picking is done.
Post Goods Issue [page ] 51 Shipping Specialist My Outbound Delivery Monitor (VL06O) Goods issue is posted for delivery.
Create Pro-forma Invoice [page ] 53 Billing Clerk Create Billing Documents (F0798) Pro-forma invoice is created.
Create Customer Invoice [page ] 55 Billing Clerk Create Billing Documents (F0798) Customer invoice is created.
Scenario 2: Goods are Inspected at Customer Site
Create Returns Order [page ] 60 Returns and Refund Clerk Manage Customer Returns (F1708) Return sales order is created.
Change Returns Order [page ] 62 Returns and Refund Clerk Manage Customer Returns (F1708) Inspection result is recorded, subsequent document is created for some
cases.
Refund Customer with Credit Memo
Refund Customer with Replacement Product
Create Free-of-Charge Delivery [page ] 67 Shipping Specialist Create Outbound Deliveries - From Sales Orders Delivery free of charge is created.
(F0869A)
Execute Picking [page ] 69 Shipping Specialist My Outbound Delivery Monitor (VL06O) Picking is done.
Create Customer Invoice [page ] 73 Billing Clerk Create Billing Documents (F0798) Customer invoice is created.

Initiate Normal Return [page ] 75
Scenario 3: Goods are Returned to Supplier via Seller
Create Returns Order [page ] 76 Returns and Refund Clerk Manage Customer Returns (F1708)
Execute Picking [page ] 80 Shipping Specialist My Outbound Delivery Monitor (VL06O) Picking is done for the returns delivery.
Post Goods Receipt [page ] 81 Shipping Specialist My Outbound Delivery Monitor (VL06O) The goods receipt is posted for returns delivery.
Perform Material Inspection [page ] 82 Receiving Specialist Enter Inspection Results - From Warehouse Inspection result is recorded, subsequent material document is created.
(MSR_INSPWH)
Determine Refund [page ] 83 Returns and Refund Clerk Manage Customer Returns (F1708) Refund decision is made.
Display Returns Overview [page ] 85 Returns and Refund Clerk Manage Customer Returns (F1708) Document flow is displayed.
Refund Customer with Credit Memo (Option A)
Refund Customer with Replacement Material (Option

B)
Create Free-of-Charge Delivery [page ] 89 Shipping Specialist Create Outbound Deliveries - From Sales Orders Replacement delivery is created.
(F0869A)
Execute Picking [page ] 90 Shipping Specialist My Outbound Delivery Monitor (VL06O) Goods issue is posted for delivery.
Create Customer Invoice [page ] 95 Billing Clerk Create Billing Documents (F0798) The outbound delivery is created.
Return Goods to Supplier via Seller
Create Outbound Delivery [page ] 97 Shipping Specialist My Purchase Orders Due for Delivery The outbound delivery is created.
Perform Picking and Post Goods Issue [page ] 99 Shipping Specialist Change Outbound Delivery (VL02N) The outbound delivery is posted.

Create Supplier Credit Memo [page ] 100 Accounts Payable Create Supplier Invoice - Advanced (MIRO) Credit memo invoice receipt is posted.
Accountant

4 Test Procedures
This section describes test procedures for each process step that belongs to this scope item.
The test should take around example, 60 minutes. The Enterprise search function provides a central entry point for finding business objects in your company from different sources using a single
search request, such as: Apps, fact sheets for business objects. From the data found, you can go directly to the respective apps and fact sheets to display, edit the data or find related objects.
How to access and check a fact sheet:
● Log on to the SAP Fiori Launchpad using the respective user example, Internal Sales Representative.
● Access the Enterprise Search Bar and choose the magnifying glass button in the upper right corner.
● The Enterprise Search bar is displayed, two filter fields appear left to the search button. Enter your search criteria and choose the business object type, example: Customer Returns from
dropdown menu in first field, enter customer returns order number in second field and choose Search, The sales order is listed.
● Choose the sales order number link, the system navigates to fact sheet screen and returns order-related information is integrated and summarized in one Fiori page. You can get detailed data
via choosing the corresponding links.
There are fact sheets available for the following objects (Visible depending on the assigned role):
● Sales (return) order
● Quotation
● Billing document
● Credit Memo
● Debit Memo
● Customer 360 Fact sheet
4.1 Scenario 1: Goods are Returned to Seller
4.1.1 Create Returns Order
Test Administration

Test Procedures PUBLIC 27
Purpose
This process step shows you how to create a returns order.
Note This chapter mainly introduces follow-up activity 0001 - Receive into Plant after which material inspection needs to be performed for further inventory movement of retuned materials.
If you can specify the final destination of the returned materials when creating returns order and expect to skip subsequent material inspection chapter, just choose one alternatively from
below:
* 0002 - Immediately Move to Free Available Stock
* 0003 - Immediately Move to Scrap
* 0014 - Immediately Move to Specified Stock
With above follow-up activities 0002, 0003, or 0014, it is mandatory to maintain inspection result in returns order. Once return order is saved and released (if relevant to returns order
approval, need to process returns order approval), returns delivery, picking and goods receipt will be generated automatically in background, next run the refund relevant steps:
● Determine Refund [page ] 42
● Display Returns Overview [page ] 45
● Refund Customer with Credit Memo or Refund Customer with Replacement Product (Option B) [page ] 48
Prerequisite
You must have billing document or sales order as reference (refer to Business Conditions [page ] 9).
Procedure

Step Comment
#
1 Log On Log on to the SAP Fiori launchpad as a Returns and Refund Clerk. The SAP Fiori launchpad displays.
2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns screen
displays.
Note Alternatively, SAP system supports creating returns order without reference using app Manage
Customer Returns - Version 2 (F4832). On the Manage Customer Returns – Version 2 screen, choose

Step Comment
#
Create > Create Returns Order – VA01 . After manually entering order type CBAR and other necessary
data, choose Save to create returns order without reference.
3 Create Returns Order Choose Create. The Create Returns Order from Reference
Document screen displays.
4 Enter Data Use Adapt Filters to add Reference Document field if it is hidden. Billing (sales) documents are displayed in the
Enter the following selection criteria in the filter bar and choose Go: Reference Documents table.
Reference Document: <sales order number or billing document number, which are
created previously>
5 Choose Create Choose Create in the billing (sales) document entry. The dialog box Create Returns Order from
Invoice (Sales) appears.
6 Enter Data Enter the following data and choose Create: returns order is created.
Return Reason: for example, Customer ordered too much System navigates to Edit Returns Order
Quantity: <quantity to be returned> screen.
7 Navigate to Follow-up Activities On the top right corner of the screen, choose Follow-up Activities. The Follow-up Activities screen displays.
Screen
8 Check Follow-up Activity Check Receive into Plant (0001) is maintained in the Follow-Up Activity column. The Edit Returns Order screen displays.
Choose Back.
Maintain Serial Number(Optional) For TG12: In Items area, choose arrow at end of the item, enter serial numbers in Serial Numbers area. Serial number is maintained.
The user can influence the point in time when the refunding document must be created: Either immediately
when the returns order is saved and released or at a later point of time. Combination of the refund setting
determines follow-up document creation. Choose one among the following options to continue:
9 Option 1: Execute Refund with On the top right corner of the screen, choose Follow-up Activities, check Receive into Plant (0001) returns order is created.
Credit Memo Request Immediately is maintained in the Follow-Up Activity column, choose Back.
On the Edit Returns Order screen, in the Item area, Refund Details column, enter the following data or action:
Note If returns order approval is not
Refund Type: Credit Memo triggered, returns delivery is generated
Refund Code: <select one from down-drop list>, for example, 10%. automatically.
Note Refund deduction (condition type DRE1) is determined automatically based on the refund code Otherwise, returns order status shows
entered. as below:

Step Comment
#
The following steps guides you how to define more refund codes and related condition records: Approval status = In Approval
1. Define returns refund codes via SSCUI 104235 Release status = Not Released
2. Maintain condition records for DRE1 using the Set Material Prices – Sales app. For more details, refer Subsequent documents will be created
to master data script Create Sales Pricing Condition (BET). after returns order is approved.
Refund Control: Create Credit Memo Request

Choose Save and Release.
Option 2: Execute Refund with On the top right corner of the screen, choose Follow-up Activities, check Receive into Plant (0001) Returns order is created.
Replacement Order Immediately is maintained in the Follow-Up Activity column, choose Back.
On the Edit Returns Order screen, in the Item area, Refund Details column, enter the following data or action:
Refund Type: Replacement Product triggered, returns delivery is generated
automatically.
Note Refund code is only relevant to Credit Memo, it will be invisible if you have chosen Replacement Otherwise, returns order status shows
Product in field Refund type. as below:
Approval status = In Approval
Release status = Not Released
Refund Control: Create Replacement Order
Subsequent documents will be created
Choose Save and Release. after returns order is approved.
Option 3: Refund on Hold, Choose On the top right corner of the screen, choose Follow-up Activities, check Receive into Plant (0001) Returns order is created.
Credit Memo as Temporary Refund is maintained in the Follow-Up Activity column, choose Back.
Type On the Edit Returns Order screen, in the Refund area, enter the following data or action:
Refund Type: Credit Memo triggered, returns delivery and credit
Refund Code: <Select one from down-drop list>, for example, 10%. memo request are generated
Refund Control: Decide Later automatically.
Choose Save and Release. Otherwise, returns order status shows

as below:
after returns order is approved.

Step Comment
#
Option 4: Refund on Hold, Choose On the top right corner of the screen, choose Follow-up Activities, check Receive into Plant (0001) Returns order is created.
Replacement Product as is maintained in the Follow-Up Activity column, choose Back.
Temporary Refund Type On the Edit Returns Order screen, in the Refund area, enter the following data or action:
Refund Type: Replacement Product triggered, returns delivery and credit
Refund Control: Decide Later memo request are generated
Choose Save and Release. automatically.
Otherwise, returns order status shows
as below:
after returns order is approved.
Option 5: Execute Refund with On the top right corner of the screen, choose Follow-up Activities, maintain the following data and choose Returns order is created.
Credit Memo Back: If returns order approval is not triggered,
● Follow-up Activity: Receive into Plant (0001) subsequent documents are generated in
● Product Received: X background including:
On the Edit Returns Order screen, in the Item area, in the Refund Details column, enter the following data or ● Returns delivery
action: ● Goods receipt of returns delivery
● Refund Type: Credit Memo ● Credit memo
● Refund Code: 10% (select from dropdown list) Otherwise, returns order status shows as
below:
● Refund Control: Create Credit Memo
Subsequent documents will be created after
returns order is approved.
Next please complete the following chapter:
Process Returns Order Approval (Optional)
[page ] 32
Perform Material Inspection [page ] 40
Option 6: Execute Refund with On the top right corner of the screen, choose Follow-up Activities, maintain the following data and choose Returns order is created.
Immediate Delivery Back: If returns order approval is not triggered,
● Follow-up Activity: Receive into Plant (0001) subsequent documents are generated in
● Product Received: X background including:

Step Comment
#
On the Edit Returns Order screen, in the Item area, in the Refund Details column, enter the following data or ● Returns delivery
action: ● Goods receipt of returns delivery
● Refund Type: Replacement Product ● Replacement order (SDF)
● Refund Control: Immediate Delivery ● Outbound delivery for replacement
Choose Save and Release. order (SDF)
● Goods Issue for SDF
Next please complete the following chapter:
● Process Returns Order Approval
(Optional) [page ] 32
● Perform Material Inspection [page ] 40
● Refund Customer with Replacement
Material – Create Pro-forma Invoice
● Refund Customer with Replacement
Material – Create Customer Invoice
10 Check Process Flow On the Manage Customer Returns (F1708) screen, choose arrow at end of the item. The Display Returns Order screen displays.
In the Process Flow area, check dependent documents in process flow. Make a note of the follow-up document The dependent document(s) display(s).
numbers for further use.
Note If you need to delete returns order, execute below steps after its subsequent documents are deleted:
On the Manage Customer Returns screen, select your returns order and choose Delete.
Note If freight was maintained in previous delivery document header and material was partly returned regarding billing document, please check (or change if necessary) freight amount for
condition type YBHD in the header(s) of returns order (and credit memo request document if it is generated automatically) using the role Internal Sales Representative
(SAP_BR_INTERNAL_SALES_REP) and the Change Sales Order tile.
If requested delivery date is reached and delivery document has not been created, warning information delivery issue will show in process flow as a reminder. Once delivery document is
generated later, such alert will disappear.
4.1.2 Process Returns Order Approval (Optional)
Note Only relevant if below conditions are fulfilled:

1. Preliminary steps of returns order approval are performed, details see chapter Preliminary Steps for Returns Order Approval (Optional) [page ] 15.

2. Total amount of the returns order is not less than 1000.
4.1.2.1 Withdraw from Approval
Test Administration
Purpose
In this activity, returns order creator withdraws the returns order waiting for approval and do some necessary change.
Prerequisites
The approver doesn’t approve returns order which keeps In Approval as approval status.
Procedure
Test Step # Test Step Name Instruction Pass / Fail / Comment
2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns screen displays.
3 Navigate to Sales Quotation Screen Select your returns order with approval status ‘In Approval’ and choose Withdraw Approval Request. The Edit Returns Order screen displays.
Choose Withdraw to confirm the information Withdraw customer return XXXX from the approval process? Approval status is changed to In Approval.

Test Step # Test Step Name Instruction Pass / Fail / Comment
Do necessary change in editable fields, e.g.: Quantity, choose Save and Release.
4.1.2.2 Approve/Reject/Rework Returns Order
Test Administration
Purpose
In this activity, sales manager makes approval decision: release, reject or request rework.
Prerequisites
Approval status of the returns order is In Approval.
Procedure
Test Test Step Name Instruction Expected Results Pass / Fail /

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Sales The SAP Fiori launchpad displays.
Manager.
2 Access the App Open My Inbox - All Items (F2097). The My Inbox screen displays.

Test Test Step Name Instruction Expected Results Pass / Fail /
Step # Comment
Note You can also choose Notifications on top-

right corner to navigate to My Inbox screen
3 Refresh Choose Refresh if necessary. Inbox is refreshed
4 Approve/Reject/Rework You receive the notification of the quotation. The dialog box Submit Decision displays.
quotation Choose one from the following options, input the
comment if necessary.
Option 1: Release
Option 2: Reject
Option 3: Request rework
5 Submit Enter some comments and choose Submit Based on above decisions, choose next steps accordingly:
Release:
Returns delivery is generated, credit memo request/replamcent order is created automatically if the field
Refund Control is set as Create Credit Memo Request or Create Replacement Order in Create
Returns Order [page ] 27, next perform Execute Picking [page ] 38.
Reject: the whole process ends, no sub-sequent step is needed.
Request Rework: go to chapter .
4.1.2.3 Rework Returns Order
Note Only relevant if the workflow is set as request rework by sales manager previously.
4.1.2.3.1 Change Returns Order
Test Administration

Purpose
In this activity, returns order creator changes the returns order.
Procedure
Test Step # Test Step Name Instruction Expected Results Pass / Fail / Comment
3 Search for Returns Order Enter search terms in filter bar, and choose Go. Returns order is displayed in result list.
For example: enter returns order number in Returns Order field.
4 Navigate to Returns Order Screen Select the returns order and choose Edit.
5 Change returns Order Make the following entries and choose Enter:
Order Quantity <Quantity>. For example, 50
6 Save Save your entries.
4.1.2.3.2 Set Rework Done
Test Administration

Purpose
In this activity, returns order creator sets rework done in app My Inbox - All Items (F2097).
Procedure
Test Step Test Step Name Instruction Expected Results Pass / Fail /
# Comment
1 Log On Log on to the SAP Fiori launchpad as a Returns and Refund Clerk. The SAP Fiori launchpad
displays.
2 Receive You will receive a notification in the Notification section. The Inbox window displays.
notification Choose My Inbox - All Items (F2097) app to proceed to the notification or click on the notification in the Notification
section.
3 Refresh Choose Refresh if necessary. Inbox is refreshed.
4 Check the items Check the inbox items, and choose Rework Done. Set item to rework completed.
4.1.2.3.3 Release the Reworked Returns Order
Test Administration

Purpose
In this activity, sales manager releases the reworked returns order.
Procedure
Test Step Test Step Name Instruction Expected Results Pass / Fail /
# Comment
1 Log On Log on to the SAP Fiori launchpad as a Sales Manager. The SAP Fiori launchpad displays.
2 Receive You will receive a notification in the notification section. The My Inbox window displays.
notification Choose My Inbox - All Items (F2097) app to proceed to the notification or click on the notification in the notification
section.
3 Refresh Choose Refresh if necessary. Inbox is refreshed
4 Approve quotation You will receive the notification of the reworked quotation. Choose Release and input the comment if necessary. Choose The reworked returns order is
Submit. released.
4.1.3 Execute Picking
Test Administration

Purpose
In this activity, picking is done for returns delivery created previously. This process step shows you how to perform picking.
Procedure
# Comment
1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist. The SAP Fiori launchpad
displays.
2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD).
3 Choose Picking Choose For Picking.
4 Enter Shipping Point Make the following entries and choose Execute:
● Shipping Point: 101R
5 Change Outbound Deliveries On the Day’s Workload for Picking screen, select your delivery number and choose Change Outbound
Deliveries.
6 Enter Picked Quantity On the Picking tab, input quantity equal to delivery quantity in the Picked Qty field.
Maintain Serial For TG20, maintain serial numbers via menu path Extras > Serial Numbers .
Number(Optional)
7 Choose Enter Press Enter.
8 Save Choose Save. The delivery is picked.
4.1.4 Post Goods Receipt
Test Administration

Purpose
When the returned material is received, goods receipt is posted for returns delivery. This process step shows you how to post a goods receipt.
Procedure
Test Step # Test Step Name Instruction Expected Result Pass / Fail / Comment
1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist. The SAP Fiori launchpad displays.
3 Choose Goods Issue Choose For Goods Issue.
Shipping Point: 101R.
5 Post Goods Receipt Mark the relevant delivery and choose Post Goods Issue. Choose date of today from the dialog box. The goods receipt is posted.
4.1.5 Perform Material Inspection

The material inspection takes place after the returned goods have been received in the warehouse. The further handling of the returned goods is decided.
Test Administration

Purpose
The material inspection takes place after the returned goods have been received in the warehouse. The further handling of the returned goods is decided. This process step shows you how to
perform material inspection.
Prerequisite
The returned goods are received.
Procedure

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Receiving Specialist. The SAP Fiori launchpad displays.
2 Access the App Open Enter Inspection Results - From Warehouse (MSR_INSPWH). The Worklist Selection of Deliveries screen
displays.
3 Maintain Selection Enter the following entries and choose Execute: The Change: Material Inspection in Warehouse
Criteria Delivery Items Waiting for Inspection: <select> for Delivery screen displays.
Delivery: <enter returns delivery number>
4 Choose Item Tab Choose Item tab.
Inspection Split If different inspection results need to be recorded for the same delivery item, perform below actions, otherwise you
(Optional) can directly skip this step.
Select the delivery item and choose Create Split Item, then run steps 5-6 for all inspection items.
5 Maintain Inspection In the Inspection Result subarea, enter the following data, and press Enter:
Result Inspection Code: <enter inspection code>

Step # Comment
Inspected Quantity: <enter inspected quantity>

If the Confirmation of Redetermination dialog box appears, choose Yes to confirm.
For Send back to customer scenario, Inspection Code: 0004 Decision not possible.
6 Maintain Follow-up In the Logistical Follow-up subarea, enter the following data and press Enter:
Activity Follow-up Activity: <enter follow-up activity>
Note Choose appropriate follow-up activity according to inspection code. For example, choose follow-up activity
Transfer to Free Available Stock responding to inspection code 0001.
Choose suitable Follow-Up Activity from below options according to your subsequent secnarios:
● 0011 Transfer to Free Available Stock
● 0012 Transfer to Scrap
● 0015 Transfer to Specified Stock
● 0018 Transfer to Scrap for Customer
● 0021 Send Back to Customer
● 0023 goods receipt quantity correction
7 Check Inspection On the Header tab, in the Basic Data subarea, Inspection Status shows Inspected, which means all received All received materials are inspected completely.
Status materials are inspected completely.
8 Save and Confirm Choose Save and Confirm. Inspection result is recorded, and goods
movement is posted accordingly.
Note If you want to perform in-house repair process for returned product, complete below activities:
● Activate the scope item In-House Repair.
● Refer to In-House Repair, execute steps mentioned in chapter Create Returns Order and Returns Delivery (Option B).
4.1.6 Determine Refund
Test Administration

Purpose
In this activity, refund decision is made or checked: either refund the customer with a credit memo or compensate with a replacement product. For repair business, you may choose No Refund if
no refund for customer.
Prerequisite
For cross-plant material replacement functionality, please ensure second organizational entities including plant 1020/shipping point 1020/storage location 102A and relevant as-signment are set
up correctly, detailed please see chapter Additional Manual Configuration [page ] 9.
Procedure
Comment
displays.
3 Search for Returns Choose Show Filter Bar to add if it is hidden. Enter the following data and choose Go: Returns order is found and displayed.
Order ● Returns Order : <returns order number 6XXXXXXX>
4 Navigate to Select the returns order entry and choose Determine Refund. The Determine Refund screen displays.
Determine Refund
Screen
5 Check Refund In the upper area, check percentage number in the field Refund Progress and then take next
Progress action accordingly:
<100%: Refund determination is not completed. Go to Section A and then Section B.

Comment
100%: Refund determination is completed. Skip Section A and go to Section B.
Section A: Refund is determined Option 1: Credit On the Items to Be Refunded tab, choose Change Refund in the Refund Details column for the Refund setting is maintained, and credit
with reference to product Memo return item. memo request document is created in
inspection results Enter the following data: background.
Refund Type: Credit Memo

Extent of Refund: <a percentage number>, for example, 10% Refund
Choose OK.
Select the item and choose Release Selected Items.
Note For send back to customer scenario, enter the following data:
Refund Type: No Refund

CMR Rejection Reason: 59 Damaged by customer
Option 2: Product On the Items to Be Refunded tab, choose Change Refund in Refund Details column for the return Refund setting is maintained, and
Replacement item. replacement order document is created
Enter the following data: in background.
Refund Type: Replacement Product

Replacement Product: <Product>
Supplying Plant: 1010 (same to returned plant) or 1020 (Second plant)
Replacement UoM: <Quantity> / PC
Choose OK.
Note By default, replacement material is same to returned product and supplying plant is
same to returned plant.
System also supports cross-plant product replacement and different product replacement.
Section B: Check refund Check refund results On the Completed Items tab, refund result is displayed. Follow-up document number is shown in The refund result displays.
determination result Refund Details column. Make a note of document number for further use. You can click the
created document number to check detailed information.

4.1.7 Display Returns Overview
Test Administration
Purpose
This process step shows you how to check the progress of returns process. All dependent documents are available in process flow.
Procedure

Step
1 Log on Log on to the SAP Fiori launchpad as a Returns and Refund Clerk. The SAP Fiori launchpad displays.
3 Search for returns Choose Show Filter Bar if it is hidden. Enter the following data and choose Go: Returns order is found and displayed.
Order Returns Order: <returns order number 6XXXXXXX>
4 Order Overview Click the created returns order number 6XXXXXXX and choose Display Customer Return. The Display Standard Return 6XXXXXXX: Overview
screen displays.
5 Document Flow On Returns tab, choose Returns Overview in Returns Control area. The Returns Overview for Returns Order
6XXXXXXX - 10 screen displays.
6 Check Document In Document Number column, make a note of follow-up document number(s) of credit memo request or replacement
Flow order (subsequent delivery free of charge) for further use.

Step
For send back to customer scenario, make a note of follow-up document number of Send Back to Customer/Outbound
delivery for further use.
Note After you have completed this activity:

Option A: If credit memo request is generated, go to the Refund Customer with Credit Memo chapter.
Option B: If replacement order is generated, go to the Refund Customer with Replacement Product chapter.
Option C: If outbound delivery for sending back to customer is generated, go to the Send Back to Customer chapter.
4.1.8 Refund Customer with Credit Memo (Option A)
4.1.8.1 Create Credit Memo
Test Administration
Purpose
This process step shows you how to create a credit memo.

Procedure
Table 3: Create Billing Document

Step #
1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk. The SAP Fiori launchpad displays.
2 Access the App Open Create Billing Documents (F0798). The Create Billing Document screen
displays.
3 Define Billing Setting Choose Billing Settings.

Maintain settings as below.
1. Set Billing Data and type before billing: ON
2. Create separate Billing Documents for Each item of Billing Due List: ON.
3. Automatically Post Billing Documents: ON
4. Display Billing Document after creation: ON.
5. Choose delivery item to be billed and select quantities: OFF.
4 Search for Billing List In the search condition, enter criteria if necessary. SD document(s) display(s) in the
result.
5 Choose SD Document Select the row of credit memo request document recorded previously and choose Create Billing Documents. The Create Billing Documents
(F0798) screen displays.
6 Maintain Billing Type Choose billing type Credit Memo (G2) and maintain billing date, such as the current date, and then choose OK. The draft billing document with ID
and Date Sxxxxxxxx displays.
7 Save Billing On the Manage Billing Documents screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a saved Final credit memo is generated.
Document billing document with ID xxxxxxxx. Make a note of the billing document number: __________.
Table 4: Manage Billing Documents

#
1 Access the App Open Manage Billing Documents (F0797). The Manage Billing Documents screen displays.
2 Search Billing Document Enter the billing document number recorded previously in the Billing Document (F1901) field, The billing document which is created previously displays.
and press Enter.

#
3 Display Billing Document Select the billing document item, and choose Display. The billing document displays.
4 Check Output Condition On the Billing Document (F1901) screen, go to the last assignment block, Output Items. There is one entry in the item and the output type is
BILLING_DOCUMENT.
5 Display Print Preview On the Billing Document (F1901) screen, choose Preview. Preview for PDF document displays.
6 Cancel Billing Document On the Billing Document (F1901) screen, select a certain billing document and choose Cancel A log displays the following message: Billing Document
(Optional) Billing Document. Canceled.
7 Update new Attachment In the Edit mode, you can add, delete, and update the attachments. Save your changes by
(Optional) choosing Save in the footer bar.
8 Update new Text (Optional) In the Edit mode, you can add, delete, and update the texts. Save your changes by choosing
Save in the footer bar.
4.1.9 Refund Customer with Replacement Product (Option B)
Note For product TG14 (with item category group CBUK – bought in item)
By default, replacement product is directly provided to customer from seller’s stock, in the case of immediate refund with replacement order, system also supports you to manually switch
item category to CBXB in the created replacement order which triggers sales order specific procurement. After receiving product from the supplier, seller send it as replacement product to
customer.
Complete the following chapters mentioned in Sales of Non-Stock Item with Order-Specific Procurement (BDN) test script using the master data listed below:
● Create Purchase Order
● Approve and Release Purchase Order (Optional)
● Post Goods Receipt
● Enter Vendor Invoice
Master Data Sample Value
Material TG14
Supplier 10300006

4.1.9.1 Create Free-of-Charge Delivery
Test Administration
Purpose
This process step shows you how a free-of-charge delivery is created with reference to replacement order.
Prerequisite
Replacement order is created.
Procedure
# Comment
2 Access the App Open Create Outbound Deliveries - From Sales Orders The Create Outbound Deliveries - From Sales Orders screen displays.
(F0869A).
3 Search Sales Make the following entries and choose Go:

Order Shipping Point: 1010 or 1020
Planned Creation Date: <delivery selection date>

# Comment
Order: <replacement order number created

previously>
4 Create Delivery Select your items and choose Create Deliveries.
5 Check Details Choose Display Log. The Analyze Delivery Log screen displays. Delivery is created successfully with delivery number shown
on the Deliveries tab.
4.1.9.2 Execute Picking
Test Administration
Purpose
The picking process involves taking goods from a storage location and staging the right quantity in a picking area where the goods are prepared for shipping. This process step shows you how to
perform picking.
Procedure
1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist.

4 Enter Data Make the following entries, and choose Execute:

Shipping Point: 1010 or 1020
Only Picking without WM: <select the checkbox>
5 Change Outbound Deliveries On the Day’s Workload for Picking screen, select your delivery note and choose Change Outbound Deliveries.
6 Enter Picked Quantity On the Picking tab, enter the following data:
Picked Qty: <equal to delivery quantity>
Maintain Serial Number(Optional) For TG20, maintain serial numbers via menu path Extras > Serial Numbers .
7 Enter Press Enter.
8 Save Choose Save. The delivery has been picked.
4.1.9.3 Post Goods Issue
Test Administration
Purpose
This process step shows you how to post a goods issue.

Procedure
Shipping Point: 1010 or 1020
5 Post Goods Issue Mark the relevant delivery and choose Post Goods Issue. Select today’s date and choose Continue in the dialog box. The goods issue is posted.
Financial Postings
Material Debited Account Credited Account Cost Element / CO Object
Trading Goods (HAWA) 51600000 13600000 none

Consptn Trde Gds Inventory TradingGd
Printing Form

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist. The SAP Fiori launchpad
displays.
2 Access the App Open Display Outbound Delivery (VL03N). The Display Outbound Delivery
screen displays.
3 Issue Delivery On the Display Outbound Delivery (VL03N) screen, enter the Delivery number and choose Continue. From the Delivery xxxxxxxx The Delivery: Output screen is
Output Display: Overview screen, choose More > Extras > Delivery Output > Output Control displayed.

Step # Comment
4 Print Preview On the Delivery: Output screen, select the line with the Output Type Delivery Note and choose Display Document. A preview of the print document
is displayed.
5 Print Delivery From the preview of the document, choose Print. The delivery note is posted.
Note
4.1.9.4 Create Pro-forma Invoice
Test Administration
Purpose
This process step shows you how to create a pro-forma invoice with reference to delivery.
Procedure

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk. The SAP Fiori launchpad
displays.

Step # Comment
2 Access the App Open Create Billing Documents (F0798). The Create Billing Documents

Maintain the settings as below.
4 Search for Billing List In the search condition, use criteria if necessary. Sales document(s) displays in
the result.
5 Choose Individual Select the row of delivery document created previously and choose Create Billing Documents.
Billing Document
6 Maintain Billing Type Choose the billing type Pro Forma Invoice for Delivery (F8)and billing date, such as the current date, and then choose OK. The draft billing document with
and Billing Date ID Sxxxxxxxx displays.
7 Save Billing Document On the Manage Billing Documents screen, choose Save and billing date, such as the current date, and then choose. The draft version Pro-forma invoice is generated.
billing document with ID Sxxxxxxxx turns into a saved billing document with ID xxxxxxxx. Make a note of the billing document number:
__________.
Note Alternatively, it is supported to create pro-forma (type F5) with reference to replacement order.
Manage Billing Documents
# Comment
1 Access the App Open Manage Billing Documents (F0797). The Manage Billing Document screen displays.
2 Search for Billing Document Input the pro-forma invoice number recorded in the previous step. The billing document created in the previous step displays.

# Comment
Press Enter.
3 Display Billing Document Select the billing document item and choose Display. The billing document displays.
4 Check Output Condition On the Billing Document screen, choose the last assignment block, Output Items. There is one entry in the item and the output type is
BILLING_DOCUMENT.
5 Display Print Preview On the Billing Document screen, choose Preview. Preview for PDF document displays.
6 Update New Attachment In the Edit mode, you can add, delete, and update the attachments. Choose Save to save
(Optional) your changes in the footer bar.
7 Update New Text (optional) In the Edit mode, you can add, delete, and update these texts. Choose Save to save your
changes in the footer bar.
4.1.9.5 Create Customer Invoice
Test Administration
Purpose
This process step shows you how to create ‘F2’ type of invoice, and transfer costs to accounting accordingly.

Procedure

Step # Comment

Keep the settings below.
4 Search for billing list In the search condition, use criteria if necessary. Sales document(s) displays in the
result.
5 Choose Individual Billing Select the row of delivery document created previously and choose Create Billing Documents.
Document
6 Maintain Billing Type Choose billing type Invoice (F2) and maintain Billing date, such as the current date, and then choose OK. The draft billing document with ID
and Billing Date Sxxxxxxxx displays.
7 Save Billing Document On the Manage Billing Documents screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a Customer invoice is generated.
saved billing document with ID xxxxxxxx. Make a note of the billing document number: __________.
Financial Postings

Sales Disc Domestic Rev Domestic Prod


Step # Comment
2 Search the Billing Document Created in Input the pro-forma invoice number recorded in the previous step. The billing document created in the previous step displays.
Previous Step Press Enter.
3 Display the Billing Document Select the billing document item and choose Display. The billing document displays.
4 Check Output Condition On the Billing Document (F1901) screen, choose the last assignment block, Output There is one entry in the item and the output type is
Items. BILLING_DOCUMENT.
6 Cancel Billing Document (Optional) Select certain billing document and choose Cancel Billing Docs. Log displayed: Billing Document Canceled.
7 Update New attachment (optional) In the Edit mode, you can add, delete, and update the attachments. Choose Save to
save your changes in the footer bar.
8 Update New Text (optional) In the Edit mode, you can add, delete, and update these texts. Choose Save to save
your changes in the footer bar.
4.1.10 Send Back to Customer (Option C)
Test Administration

Purpose
perform picking.
Procedure

Step #
2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Outbound Delivery Monitor screen displays.
3 For Picking On the Outbound Delivery Monitor screen, choose For Picking.
4 Enter Data On the Outbound Deliveries for Picking (VL06P) screen, make the
following entry:
Shipping Point: 1010
5 Select the Only Picking without WM Select the Only Picking without WM checkbox and choose Execute.
checkbox and choose Execute
6 Select the Outbound Delivery On the Day’s Workload for Picking screen. Select your outbound
delivery and choose Change Outbound Delivery (VL02N).
7 Input Picked Quantity On the Return to Customer xxxxxxxx change: Overview screen, Picking status is set to complete if picked quantity and delivery quantity is equal.
choose Picking. Input quantity in the Picked Qty field. Deviations in quantity can be solved by the function Copy Picked Quantity as Delivery
Quantity.
8 Save Document Choose Save.

4.1.10.2 Posting Goods Issue
Test Administration
Purpose
Procedure

#
2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Outbound Delivery Monitor screen
displays.
3 Open Outbound Delivery Choose For Goods Issue. Make the following entry and choose Execute.
Monitor Shipping Point: 1010
4 Post Goods Issue Select the relevant delivery and choose Post Goods Issue. Choose today’s date and choose Continue in the The goods issue is posted.
dialog box.

4.2 Scenario 2: Goods are Inspected at Customer Site
Context
In this scenario, goods are inspected at customer site firstly, follow-up actions are taken depending on inspection result:
● Option 1: Customer complaint is unjustified; return is reject without refund; product remains at customer site.
● Option 2: Customer complaint is justified; seller refunds customer with credit memo; product remains at customer site.
● Option 3: Customer complaint is justified; seller refunds customer with replacement product; product remains at customer site.
● Option 4: Material status is unclear; material is returned to seller’s stock for further inspection; refund decision is made later: credit memo or replacement material.
Test Administration
Purpose
This process step shows you how to create return sales order, and material inspection is performed at customer site firstly.
Prerequisites
Goods were shipped to customer by seller or third-party supplier, sales order number, and billing document number are noted down.

Procedure

Step # Comment
2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns (F1708) screen
displays.
3 Navigate to New Customer Return Choose Create. The New Customer Return screen displays.
Screen
4 Search for Billing (sales) Document to Use Adapt Filters to add the Reference Document field if it is hidden. Billing (sales) documents are displayed in the
be Referenced Enter the following selection criteria in filter bar and choose Go: Reference Documents table.
● Reference Document: <sales order number or billing document number,

which are created previously>
5 Choose Create Choose Create in the billing (sales) document entry. The dialog box Create Returns from Invoice (Sales)
appears.
6 Enter Return Reason and Quantity Enter the following data and choose Create: Returns order is created.
● Return Reason: for example, Customer ordered too much System navigates to Edit Returns Order screen.
Items area:
● Quantity: <quantity to be returned>
7 Navigate to Follow-up Activities On the right-top corner of screen, choose Follow-up Activities. The Follow-up Activities screen displays.
Screen
8 Maintain Follow-up Activity Enter the following data and choose Save: Follow-up activity information is maintained.
● Follow-Up Activity: Inspection at Customer Site (0008)
9 Save Returns Order On the Edit Returns Order screen, choose Save. Returns order is updated.
Note If returns order approval is triggered, next complete returns order approval with reference to Process Returns Order Approval (Optional) [page ] 32.

4.2.2 Change Returns Order
Test Administration
Purpose
Inspection result at customer site is recorded, follow-up activity is specified, refund parameters are set. This process step shows you how to change returns order.
Prerequisites
Field sales representative went to customer site to perform inspection.
Procedure
Comment
1 Log On Log on to the SAP Fiori launchpad as a Returns and The SAP Fiori launchpad displays.
Refund Clerk.
2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns (F1708) screen displays.
3 Search for Returns Order Choose Show Filter Bar if it is hidden. Returns order is found and displayed.
Enter the following data and choose Go:
● Returns Order: <returns order number
6XXXXXXX>

Comment
4 Item Details Choose the arrow at the end of the item. The Display Returns Order screen displays.
5 Edit On the right-top corner of screen, choose Edit. The Edit Returns Order screen displays.
6 Follow-up Activities On the right-top corner of screen, choose Follow-up The Follow-up Activities screen displays.
Activities.
According to inspection result and

alignment with customer, choose one
among the following options to
continue:
7 Option 1: Customer complaint is On the Follow-up Activities screen, enter the Returns order is released; refund requirement is refused; no
unjustified, return is rejected without following data and choose Save: further action will be taken.
refund Follow-Up Activity: Product Remains at
Customer Site (0013)
Inspection Results: Not OK
Inspection Comments: <Meaningful texts>
On the Edit Returns Order screen, in the Items area,
select the item and choose Reject.
In the Select Reason for Rejection dialog box, enter
the following data and choose OK:
Reason for Rejection: <Available reason>, for
example, 62 Rejected by Selling Company
Option 2: Customer complaint is justified, On the Follow-up Activities screen, enter the Returns order is released; credit memo request is generated
product remains at customer site, seller following data and choose Save: automatically. Next execute the Refund Customer with Credit
refunds customer with credit memo Follow-Up Activity: Product Remains at Memo chapter.
Customer Site (0013)
Inspection Results: Partly OK
enter the following data or action in the Refund
Details column:
Refund Code: <select one from down-drop
list>, for example, 10%.

Comment
Refund Control: Create Credit Memo

Request
On the Manage Customer Returns screen, choose the
arrow at the end of the item.
On the Display Returns Order screen, in the Process
Flow area, make a note of follow-up document
number of credit memo request for further use.
Option 3: Customer complaint is justified, On the Follow-up Activities screen, enter the Returns order is released, subsequence replacement order
product remains at customer site, seller following data and choose Save: (SDF or delivery free of charge order) is generated
refunds customer with replacement Follow-Up Activity: Product Remains at automatically. Next execute the Refund Customer with
material Customer Site (0013) Replacement Material chapter.
Inspection Results: Not OK

Details column:
Refund Type: Replacement Product
Refund Control: Create Replacement Order
On the Manage Customer Return screen, choose the
Flow area, make a note of follow-up document
number of replacement order for further use.
Option 4: Material status is unclear, On the Follow-up Activities screen, enter the Returns order is released, returns delivery is generated
material will be returned to seller’s stock following data and choose Save: automatically. Next execute the Initiate Normal Return
for further inspection Follow-Up Activity: Receive into plant chapter.
(0001)
Inspection Results: Decision not possible
Inspected at Customer Site: <Select>
Details column:

Comment
Refund Type: Replacement Product or

Credit Memo
Refund Code: <choose one percentage
number>, for example, 030 30% Refund if
choosing Credit memo as refund type previously.
Refund Control: Decide Later
On the Manage Customer Return screen, choose the
Flow area, make a note of subsequent returns
delivery (Adv. Returns Delivery) number for further
use.
4.2.3 Refund Customer with Credit Memo
Test Administration
Purpose
This process step shows you how to create a credit memo from a credit memo request.

Prerequisite
Option 2 in Change Return Order activity is completed, credit memo request is created previously.
Procedure

Step # Comment
displays.
3 Define Billing Setting Choose Billing Setting.

Keep the settings below.
4 Search for Billing List In the search condition, enter criteria if necessary. SD document(s) displays in the
result.
7 Save Billing Document On the Billing Document (F1901) screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a Credit memo is generated.

Table 6: Manage Billing Documents
Step # Comment
1 Access the App Open Manage Billing Documents (F0797). The Manage Billing Documents (F0797) screen displays.
2 Search Billing Document Enter the billing document number recorded previously in the Billing Document (F1901) The billing document created previously displays.
field and press Enter.
3 Display Billing Document Select the billing document item, and choose Display. The billing document displays.
4 Check Output Condition On the Billing Document (F1901) screen, go to the last assignment block - Output Items. There is one entry in the item and the output type is
BILLING_DOCUMENT.
6 Cancel Billing Document On the Billing Document (F1901) screen, select a certain billing document and choose A log displays the following message: Billing Document
(Optional) Cancel Billing Document. Canceled.
7 Update New Attachment In the Edit mode, you can add, delete, and update the attachments. Save your changes by
8 Update New Text (Optional) In the Edit mode, you can add, delete, and update the texts. Save your changes by choosing
4.2.4 Refund Customer with Replacement Material
Test Administration

Purpose
This process step shows you how to create a free-of-charge delivery with reference to SDF (replacement order) document.
Prerequisite
Option 3 in activity 4.2.2 Change Returns Order [page ] 62 is completed, and subsequence free-of-charge delivery (replacement order) is created.
Procedure
# Comment
2 Access the App Open Create Outbound Deliveries - From Sales Orders The Create Outbound Deliveries - From Sales Orders screen displays.
(F0869A).
3 Search Sales Make the following entries and choose Go:

Order Shipping Point: 1010
Planned Creation Date: <delivery selection date>
Order: <replacement order number created
previously>
4 Create Delivery Select your replacement order item(s) and choose Create
Deliveries.

Test Administration
Purpose
perform picking.
Procedure
4 Enter Shipping Point Make the following entries, and choose Execute:
Only Picking without WM: <Check the checkbox>
5 Change Outbound Deliveries On the Day’s Workload for Picking screen, select your delivery note and choose Change Outbound Deliveries.
6 Enter Picked Quantity On the Picking tab, enter the following data:
Picked Qty: <Equal to delivery Qty>

7 Enter Press Enter.
Test Administration
Purpose
Procedure
4 Enter Shipping point Make the following entries and choose Execute:

5 Post Goods Issue Mark the relevant delivery and choose Post Goods Issue. Select today’s date and choose Continue in the dialog box. The goods issue is posted
Financial Postings
Trading Goods (HAWA) 51600000 13600000 none

Printing Form

Step # Comment
(VL03N) screen displays.
Output Display: Overview screen, choose Menu > Extras > Delivery Output > Output Control . displayed.
4 Print Preview On the Delivery: Output screen, select the line with the Output Type Delivery Note and choose Display Document. A preview of the print document is
displayed.
Note

Test Administration
Purpose
Procedure

Step # Comment

4 Search for Billing List In the search condition, use criteria if necessary. Sales document(s) displays in the
result.

Step # Comment
Document
6 Maintain Billing Type Choose the billing type Pro Forma Invoice for Delivery (F8) and billing date, such as the current date, then choose OK. The draft billing document with ID
7 Save Billing Document On the Manage Billing Documents screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a Pro-forma invoice is generated.
Alternatively, it is supported to create pro-forma (type F5) with reference to replacement order.
Test Administration
Purpose
This process step shows you how to create F2 type of invoice, and costs are transferred to accounting accordingly.

Procedure

Step # Comment
3 Define Billing Setting Choose Billing Settings .

result.
Document
7 Save Billing Document In the Manage Billing Documents screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a saved Customer invoice is generated.
billing document with ID xxxxxxxx. Make a note of the billing document number: __________.
Financial Postings


4.2.5 Initiate Normal Return
Purpose
In the case that material status is unclear after inspection at customer site, they will be returned to seller’s stock for further inspection, refund decision will be made later.
Prerequisite
Option 4 in the activity Change Returns Order [page ] 62 is completed, returns delivery is created previously.
Procedure
Complete the following activities described in the Scenario 1: Goods are Returned to Seller section:
● Execute Picking [page ] 38
● Post Goods Receipt [page ] 39
● Perform Material Inspection [page ] 40
● Determine Refund [page ] 42
● Display Returns Overview [page ] 45
● or
4.3 Scenario 3: Goods are Returned to Supplier via Seller
Note To ensure supplier return is carried out using shipping processing, below data need to be maintained correctly before scenario 3 return process is run:
Business Role ID App Instructions Expected Result
SAP_BR_BUPA_MASTER_SPECIALIST Maintain Business Open BP 10300006 with BP role FLVN01 Supplier (defined), switch to Purchasing > Set flag Returns supplier in
Partner (BP) Purchasing Data tab, in Additional Purchasing Data sub-area, set flag in checkbox Returns supplier master data.
supplier. For details, please refer to Maintain Returns Supplier [page ] 13.

SAP_BR_BPC_EXPERT Manage Your Maintain correct relationship between plant and sales organization / distribution channel via Sales organization and
Solution SSCUI 101926 or activity Define Shipping Data for Plants as below: distribution channel are
(F1241) Plant: 1010 assigned to the plant.
Sales Organization: 1010

Distribution Channel: 10
Test Administration
Purpose
This process step shows you how to create a returns order.
Prerequisites
You must have billing document or sales order as reference (refer to Business Conditions [page ] 9).

Procedure
Comment
1 Log On Log on to the SAP Fiori launchpad as a The SAP Fiori launchpad displays.
Returns and Refund Clerk.
displays.
3 Create Customer Return Choose Create. The Create Returns Order from
with Reference Reference Document screen displays.
4 Reference Document Data Use Adapt Filters to add the Reference Billing (sales) documents are displayed
Document field if it is hidden. in the Reference Documents table.
Enter the following selection criteria in filter
bar and choose Go:
● Reference Document: <sales order
number or billing document
number, which are created
previously>
5 Create Choose Create in the billing (sales) document The dialog box Create Returns Order
entry. from Invoice (Sales) appears.
6 Enter Return Reason and Enter the following data and choose Create: Returns order is created.
Quantity ● Return Reason: for example, Customer System navigates to Edit Returns Order
ordered too much screen.
Items area:
● Quantity: <quantity to be
returned>
7 Navigate to Follow-up On the top right corner of the screen, choose The Follow-up Activities screen displays.
Activities Screen Follow-up Activities.
8 Check follow-up Activity Check Receive into Plant (0001) is maintained The Edit Returns Order screen displays.
in the Follow-Up Activity column.
Choose Back.
The user can influence the point in time when the refunding document must be
created. Either immediately when the returns order is saved and released or at a
later point of time. Combination of the refund setting determines follow-up

Comment
document creation. System provides four options for your reference. Choose one
among them to continue:
9 Option 1: Execute Refund In the Item area, Refund Details column, Returns order is created.
with Credit Memo Request enter the following data or action:
Immediately Refund Type: Credit Memo
Refund Code: <select one from triggered, returns delivery and
down-drop list>, for example, 10%. credit memo request are generated
Refund Control: Create Credit Memo automatically.
Request Otherwise, returns order status
Choose Save and Release. shows as below:
Subsequent documents will be
created after returns order is
approved.
Option 2: Execute Refund In the Item area, Refund Details column, returns order is created.
with Replacement Order enter the following data or action:
Immediately Refund Type: Replacement Product
triggered, returns delivery and
Note Refund code is only relevant to replacement order are generated
Credit Memo, it is invisible if you have automatically.
chosen Replacement Product in field Otherwise, returns order status
Refund type. shows as below:
Refund Control: Create Replacement Release status = Not Released

Order Subsequent documents will be
Choose Save and Release. created after returns order is
approved.
Option 3: Refund on Hold, In the Refund area, enter the following data Returns order is created.
Choose Credit Memo as or action:
Temporary Refund Type Refund Type: Credit Memo
Refund Code: <Select one from triggered, returns delivery is
down-drop list>, for example, 10%. generated automatically.
Refund Control: Decide Later

Comment
Choose Save and Release. Otherwise, returns order status

shows as below:
approved.
Option 4: Refund on Hold, In the Refund area, enter the following data Returns order is created.
Choose Replacement or action:
Product as Temporary Refund Type: Replacement Product
Refund Type Note If returns order approval is not
Refund Control: Decide Later triggered, returns delivery is
Choose Save and Release. generated automatically.
Otherwise, returns order status
shows as below:
approved.
10 Check Process Flow On the Manage Customer Returns (F1708) The Display Returns Order screen
screen, choose arrow at end of the item. displays.
In the Process Flow area, check dependent The dependent document(s) display(s).
documents in process flow. Make a note of
the follow-up document numbers for further
use.
If freight was maintained in previous delivery document header and material was partly returned regarding billing document, please check (or change if necessary) freight amount for condition
type YBHD in the header(s) of returns order (and credit memo request document if it is generated automatically) using the role Internal Sales Representative (SAP_BR_INTERNAL_SALES_REP) and
the Change Sales Order tile. If requested delivery date is reached and delivery document has not been created, warning information delivery issue shows in process flow as a reminder. Once
delivery document is generated later, such alert disappears.
Note If returns order approval is triggered, next complete returns order approval with reference to Process Returns Order Approval (Optional) [page ] 32.

4.3.2 Execute Picking
Test Administration
Purpose
This process step shows you how to perform picking for returns delivery.
Procedure
# Comment
2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Outbound Delivery Monitor screen
displays.
● Shipping Point: for example, 101R.
5 Change Outbound On the Day's Workload for Picking screen, select your delivery number and choose Change Outbound
Deliveries Deliveries.

# Comment
7 Enter Choose Enter.
4.3.3 Post Goods Receipt
Test Administration
Purpose
This process step shows you how to post a goods receipt when the returned material is received.
Procedure

● Shipping Point: for example, 101R
5 Post Goods Receipt Mark the relevant delivery and choose Post Goods Issue. Choose today’s date from the dialog box. The goods receipt is posted.
4.3.4 Perform Material Inspection
Test Administration
Purpose
This process step shows you how to perform material inspection after the warehouse received the returned goods. The further handling of the returned goods is decided.
Prerequisite
The returned goods are received.
Procedure

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as a Receiving Specialist. The SAP Fiori launchpad displays.

Step # Comment
2 Access the App Open Enter Inspection Results - From Warehouse (MSR_INSPWH). The Worklist Selection of Deliveries screen displays.
3 Maintain Selection Enter the following entries and choose Execute: The Change: Material Inspection in Warehouse for
Criteria Delivery Items Waiting for Inspection: <select> Delivery screen displays.
Delivery: <enter returns delivery number>
4 Item Choose the Item tab.
5 Maintain Inspection In the Inspection Result subarea, enter the following data and press Enter:
Result Inspection Code: <enter inspection code>
Inspected Quantity: <enter inspected quantity>
If the Confirmation of Redetermination dialog box appears, choose Yes to confirm.
6 Maintain Follow-up In the Logistical Follow-Up subarea, enter the following data and press Enter:
Activity Follow-Up Activity: 0005 Ship to Supplier
Supplier : <enter Supplier>, for example, 10300006
7 Check Inspection On the Header tab, in the Basic Data subarea, Inspection Status shows Inspected, which means all All received materials are inspected completely.
Status received materials are inspected completely.
8 Save and Confirm Choose Save and Confirm. Inspection result is recorded, and goods movement is
posted accordingly.
4.3.5 Determine Refund
Test Administration

Purpose
This process step shows you how to make or check a refund decision. You can either refund the customer with a credit memo or compensate him or her with replacement product.
Procedure
Comment
2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns
3 Search for Returns Choose Show Filter Bar if it is hidden. Enter the following data and choose Go: returns order is found and displayed.
Order Returns Order : <returns order number 6XXXXXXX>
4 Navigate to Select the returns order entry and choose Determine Refund. The Determine Refund screen displays.
Determine Refund
Screen
5 Check Refund In the upper area, check percentage number in the field Refund Progress and then take next
Progress action accordingly:
<100%: Refund determination is not completed. Go to Section A and then Section B.
100%: Refund determination is completed. Skip Section A and go to Section B.
Section A: Refund is Determined Option 1: Credit On the Items to Be Refunded tab, choose Change Refund in the Refund Details column for the Refund setting is maintained, and credit
with Reference to Material Memo return item. memo request document is created in
Inspection Results Enter the following data: background.

Extent of Refund: <a percentage number>, for example, 10% Refund
Choose OK.
Option 2: Material On the Items to Be Refunded tab, choose Change Refund in Refund Details column for the return Refund setting is maintained, and
Replacement item. replacement order document is created
Enter the following data: in background.
Replacement Product: <Material>

Supplying Plant: <Plant>

Comment
Replacement UoM: <Quantity> / PC

Choose OK.
Section B: Check Refund Check Refund Results On the Completed Items tab, refund result is displayed. Follow-up document number is shown in The refund result displays.
Determination Result Refund Details column. Make a note of document number for further use. You can click the
created document number to check detailed information.
4.3.6 Display Returns Overview
Test Administration
Purpose
This process step shows you how to check the return process' progress. You may see all dependent documents are available in process flow.
Procedure

Step

Step
2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns (F1708) screen displays.
3 Search for Returns Order Choose Show Filter Bar if it is hidden. Enter the following data and choose Go: Returns order is found and displayed.
Returns Order: <returns order number 6XXXXXXX>
4 Navigate to Order Overview Click the created returns order number 6XXXXXXX and choose Display Customer Return . The Display Standard Return 6XXXXXXX: Overview screen
Screen displays.
5 Navigate to Document Flow On Returns tab, choose Returns Overview in Returns Control area. The Returns Overview for Returns Order 6XXXXXXX - 10
Screen screen displays.
6 Check Document Flow In Document Number column, make a note of follow-up document number(s) for further use:
● Credit memo request or replacement order (subsequent delivery free of
charge):________________________
● Returns Purchase Order: _______________________
After you have completed this activity, choose option A or option B, then perform all steps in chapter Return Goods to Supplier via Seller:
Option A: If credit memo request is generated, go to the Refund Customer with Credit Memo chapter.
Option B: If replacement order is generated, go to the Refund Customer with Replacement Material chapter.
4.3.7 Refund Customer with Credit Memo (Option A)
Test Administration

Purpose
This process step shows you how to create a credit memo.
Procedure

Step #
displays.

1. Set Billing Data and type before billing: ON.
3. Automatically Post Billing Documents: ON.
4 Search for Billing List In the search condition, enter criteria if necessary. SD document(s) display(s) in the
result.
7 Save Billing Document On the Manage Billing Documents screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a saved Final credit memo is generated.

Table 8: Manage billing documents
#
1 Access the app Open Manage Billing Documents (F0797). The Manage Billing Documents (F0797) screen displays.
2 Search for the Billing Enter the billing document number recorded previously in the Billing Document field, and press The billing document which is created previously displays.
Document Enter.
3 Display the Billing Document Select the billing document item, and choose Display. The billing document displays.
4 Check Output Condition On the Billing Document screen, go to the last assignment block, Output Items. There is one entry in the item and the output type is
BILLING_DOCUMENT.
6 Cancel Billing Document On the Billing Document screen, select a certain billing document and choose Cancel Billing A log displays the following message: Billing Document
(Optional) Document. Canceled.
7 Update New Attachment In the Edit mode, you can add, delete, and update the attachments. Save your changes by
8 Update New Text (Optional) In the Edit mode, you can add, delete, and update the texts. Save your changes by choosing
4.3.8 Refund Customer with Replacement Product (Option B)

For product TG14 (with item category group CBUK – bought in item):
By default, replacement product is directly provided to customer from seller’s stock, in the case of immediate refund with Replacement Order, system also supports you to manually switch item
category to CBXB in the created replacement order which triggers sales order specific procurement. After receiving product from the supplier, seller send it as replacement product to customer.
Complete the following chapters mentioned in BDN - Sales of Non-Stock Item with Order-Specific Procurement test script using master data listed in BKP:
● Create Purchase Order
● Approve and Release Purchase Order (Optional)
● Post Goods Receipt
● Enter Vendor Invoice

Master Data Sample Value
Material TG14
Supplier 10300006
Test Administration
Purpose
This process step shows you how to create a free-of-charge delivery with reference to replacement order.
Prerequisite
Replacement order is created.
Procedure
# Comment

# Comment
2 Access the App Open Create Outbound Deliveries - From Sales Orders The Create Outbound Deliveries screen displays.
(F0869A).
3 Search Sales Make the following entries and choose Continue:

Order Shipping point: 1010.
Planned Creation Date: <Delivery selection date>
Order: <Replacement order number created
previously>
4 Create Delivery Select your items and choose Create Deliveries. Delivery is created with a number ______________
Test Administration
Purpose
perform picking.

Procedure
● Shipping Point: for example, 101R.
● Only Picking without WM: <select the checkbox>
5 Change Outbound Deliveries On the Day's Workload for Picking screen, select your delivery number and choose Change Outbound Deliveries.
7 Choose Enter Choose Enter.
8 Save Choose Save. The delivery has been picked.
Test Administration

Purpose
Procedure
3 Choose Good Issue Choose For Goods Issue.
4 Enter Shipping point Make the following entries and choose Execute:
5 Post Good Issue Mark the relevant delivery and choose Post Goods Issue. Select today’s date and choose Continue in the dialog box. The goods issue is posted
Financial Postings
Trading Good (HAWA) 51600000 13600000 none

Printing Form

Step # Comment

Step # Comment
(VL03N) screen displays.
Output Display: Overview screen, choose Menu > Extras > Delivery Output > Output Control . displayed.
4 Print Preview On the Delivery: Output screen, select the line with the Output Type Delivery Note and choose Display Document. A preview of the print document
displays.
Note
Test Administration
Purpose

Procedure

Step # Comment

result.
Document
6 Maintain Billing Type Choose the billing type Pro Forma Invoice for Delivery (F8) and billing date, such as the current date, then choose OK. The draft billing document with ID
7 Save Billing Document In the Billing Document screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a saved billing Pro-forma invoice is generated.
document with ID xxxxxxxx. Make a note of the billing document number: __________.
Alternatively, it is supported to create pro-forma (type F5) with reference to replacement order.

Step # Comment

Step # Comment
2 Search the Billing Document Created in Input the pro-forma invoice number recorded in the previous step. The billing document created in the previous step displays.
4 Check Output Condition On the Manage Billing Documents screen, choose the last assignment block, Output There is one entry in the item and the output type is
Items. BILLING_DOCUMENT.
6 Update New Attachment (Optional) In the Edit mode, you can add, delete, and update the attachments. Choose Save to
7 Update New Text (Optional) In the Edit mode, you can add, delete, and update these texts. Choose Save to save
Test Administration
Purpose
This process step shows you how t create F2 type of invoice, and costs are transferred to accounting accordingly.

Procedure

Step # Comment

result.
Document
7 Save Billing Document In the Manage Billing Documents screen, choose Save. The draft version billing document with ID Sxxxxxxxx turns into a saved Customer invoice is generated.
Financial Postings



Step # Comment
2 Search the Billing Document Created in Input the customer invoice number recorded in the previous step. The billing document created in the previous step displays.
4 Check Output Condition On the Billing Document screen, choose the last assignment block, Output Items. There is one entry in the item and the output type is
BILLING_DOCUMENT.
6 Cancel Billing Document (Optional) Select certain billing document and choose Cancel Billing Docs. Log displayed: Billing Document Canceled.
7 Update New attachment (Optional) In the Edit mode, you can add, delete, and update the attachments. Choose Save to
8 Update New Text (Optional) In the Edit mode, you can add, delete, and update these texts. Choose Save to save
4.3.9 Return Goods to Supplier via Seller
4.3.9.1 Create Outbound Delivery
Test Administration

Purpose
This process step shows you how to create outbound delivery.
Prerequisite
Returns purchase order is created in chapter Perform Material Inspection [page ] 82, its number is noted down in chapter Display Returns Overview [page ] 85.
Procedure
# Comment
2 Access the App Open My Purchase Orders Due for Delivery. The Purchase Orders, Fast Display screen displays.
3 Enter Data In the head area: Activities Due for Shipping "Purchase Orders, Fast Display" screen displays.
Shipping Point: 101R PO due for delivery is listed.
Delivery creation dates (From): <delivery creation From date> Delete the
default date
Delivery creation dates (To) <delivery creation To date> Delete the
default date
Calc Rule: <calculation rule>, for example, 2.
Go to the Purchase Orders Tab and make the following entries then choose Execute:
Purchasing Document: Enter the purchase order that is recorded in step: Display
Returns Overview [page ] 85.
4 Create A Delivery Select the line of purchase order from the list. Activities Due for Shipping "Purchase Orders, Fast Display" screen displays.
Choose Background to create delivery in Background.
5 Check Delivery Choose More > Show/Hide Delivery , and note down the returns delivery number A returns delivery is created.
Number shown in the Document field.

4.3.9.2 Perform Picking and Post Goods Issue
Test Administration
Purpose
This process step shows you how to perform picking, to ship retuned material back to the supplier, and to post a goods issue.
Procedure

Step # Comment
2 Access the App Open Change Outbound Delivery (VL02N). The Change Outbound Delivery (VL02N) screen displays.
3 Enter Delivery On the Change Outbound Delivery (VL02N) screen, make the The Returns (Pur. Ord.) XXXXXXXX Change: Overview screen displays.
Number following entry and choose Enter.
Outbound Delivery: Enter an Outbound delivery that created in last
step: Create Outbound Delivery [page ] 97
4 Enter Picking On the Returns (Pur. Ord.) XXXXXXXX Change: Overview screen, The system shows the message: Returns (Pur.Ord.) xxxxxxxx has been saved.
Data choose the Picking tab, make the following entries: The screen return to Change Outbound Delivery (VL02N) screen.
Picked quantity: <picked quantity>
Choose Save .

Step # Comment
5 Post Goods On the Change Outbound Delivery (VL02N) screen, choose Post Returns (Pur.Ord.) 8XXXXXXX has been saved.
Issue Goods Issue.
Note If you (the seller) have decided to ship the material back to supplier and the supplier sends a replacement material (instead of a credit note), please skip next chapter Create Supplier
Credit Memo [page ] 100 and execute the following chapters mentioned in the test script BMK - Return to Supplier:
● Receive Replacement Material (Optional)
● Post Goods Receipt(Optional)
● Follow-Up Activities For Replacement Material(Optional)
● Check Invoice Document (Optional)
4.3.9.3 Create Supplier Credit Memo
Test Administration
Purpose
This process step shows you how to create a supplier credit memo.

Procedure

Step # Comment
1 Log On Log on to the SAP Fiori launchpad using as an Accounts Payable Accountant. The SAP Fiori launchpad displays.
2 Enter Company Code Open Create Supplier Invoice - Advanced (MIRO). Make following entries and choose The Create Supplier Invoice screen displays.
Enter.
● Company Code: 1010
Note Company code can only be edited by choosing More > Edit > Switch
3 Enter General Data Transaction: < Credit Memo> The Enter Incoming Invoice: Company Code XXXX screen displays.
Go to Basic Data tab:
● Invoice date: <Today>
● Posting Date: <Today>
● Reference: <Fill the Reference Information>
● Tax Code： V1
● Calculate Tax: <Selected>
● Tax Amount: <value in return PO Calculate Tax>
4 Find Purchase Order Go to PO Reference tab, make the following entries:

References Reference Document Category :
<Purchase Order/Scheduling Agreement>
Purchase Order: <Enter a PO you created previously>
Choose Enter.
5 Check the Purchase Order Check Amount, Quantity, and Tax Code. The Purchase Order Item table displays. The amount and the
Items Data quantity correspond to the values of the Goods Issue.
6 Simulate Credit Memo and Choose Simulate (Ctrl+Shift+F7).

Check Messages If there are no differences (or if the value is within the defined tolerance), a new
Simulation screen appears. You can check the simulation results.
7 Post Credit Memo Choose Post. The Invoice is posted. The system displays the message Document
no. 51xxxxxxxx created.

5 Appendix
5.1 Process Integration

The process to be tested in this test script is part of a chain of integrated processes.
5.2 Scheduling Job (Alternative)
5.2.1 Job Scheduling for Delivery Creation (Alternative)
Test Administration
Purpose
This process step shows you how to schedule a background job for creating outbound deliveries.
This app can be used as an alternative instead of the manual creation of outbound deliveries.

Appendix PUBLIC 102
Procedure

Step # Comment
2 Access the App Open Schedule Delivery Creation (F2228). The Application Jobs screen displays. The app automatically shows the
history of application jobs.
3 Create Delivery Creation Choose Create to define a new job. The New Job screen displays. The Job Template should be Schedule
Schedule Delivery Creation for Sales Orders.
4 Job Parameters Define scheduling options and parameters for the batch job if necessary, then The system displays the message Go ahead and schedule the
choose Check. job.
5 Schedule Choose Schedule. A delivery creation job is scheduled. Screen goes back to Application Jobs.
6 Check Delivery Creation On the Application Jobs screen, after job item’s status turned to Finish, choose The job log details displays.
Job Log Status symbol in the Log column.
Note Choose the Magnifier, and the job list will refresh.
5.2.2 Job Scheduling for Goods Issue Deliveries (Alternative)
Test Administration

Appendix PUBLIC 103
Purpose
This process step shows you how to schedule a background job for goods issue posting with reference to outbound deliveries.
This app can be used as an alternative instead of the manual goods issue posting for outbound deliveries.
Procedure

Step # Comment
2 Access the App Open Schedule Goods Issue for Deliveries (F2259). The Application Jobs screen displays. The app automatically shows the
history of application jobs.
3 Create Goods Issue Deliveries Choose New to define a new job. The New Job screen displays. The Job Template should be defaulted as
Schedule Schedule goods issue for Deliveries.
4 Job Parameters Define scheduling options and parameters for the batch job if necessary, then The system displays the message Go ahead and schedule the
choose Check. job.
5 Schedule Choose Schedule. A schedule goods issue for deliveries job is scheduled. The screen goes back
to Application Jobs.
6 Check Goods Issue Deliveries On the Application Jobs screen, after job item’s status turned to Finish, choose The job log details are displayed.
Job Log Status symbol in the Log column.
5.2.3 Job Scheduling for Billing Creation (Alternative)
Test Administration

Appendix PUBLIC 104
Purpose
This process step shows you how to schedule a background job for creation billing documents.
This app can be used as an alternative instead of the manual creation of billing documents.
Procedure
# Comment
2 Access the App Open Schedule Billing Creation (F1519). The Application Jobs screen displays. The app automatically shows the history of
application jobs.
3 Create Billing Creation Choose Create to define a new job for billing creation. The New Job screen displays. Job Template should default as Schedule Billing
Schedule Creation.
4 Job Parameters Define scheduling options and parameters for the batch job if necessary. The system displays the message Go ahead and schedule the job.
Choose Check.
5 Schedule Choose Schedule. A billing creation job is scheduled. Screen goes back to Application Jobs.
6 Check Billing Creation Job On the Application Jobs screen, after job item’s status turned to Finish, The log details display.
Log choose Job Log.

Appendix PUBLIC 105
5.2.4 Job Scheduling for Billing Release (Alternative)
Test Administration
Purpose
This process step shows you how to schedule a background job for release billing documents to accounting.
This app can be used as an alternative instead of the manual release to accounting for billing documents.
Procedure
# Comment
2 Access the App Open Schedule Billing Release (F1518). The Application Jobs screen displays. The app automatically shows the history of
application jobs.
3 Create Billing Release Choose Create to define a new job for billing creation. The New Job screen displays. Job Template defaultly should be Schedule Billing
Schedule Release.
Choose Check.
5 Schedule Choose Schedule. A billing release job is scheduled. Return to Application Jobs.

Appendix PUBLIC 106
# Comment
6 Check Billing Release Job On the Application Jobs screen, after job item’s status turned to Finish, The log details displays.
Log choose Job Log.
Note Choose Magnifier, and the job list will refresh.
5.2.5 Job Scheduling for Billing Output (Alternative)
Test Administration
Purpose
This process step shows you how to schedule a background job for when and how billing documents are sent to customer.
Procedure
# Comment
2 Access the App Open Schedule Billing Output (F1510). The Application Jobs screen displays. The app automatically shows the history of
application jobs.

Appendix PUBLIC 107
# Comment
3 Create Billing Output Choose Create to define a new job for billing creation. The New Job screen displays. Job Template should default as Schedule Billing
Schedule Output.
Choose Check.
5 Schedule Choose Schedule. A billing release job is scheduled. Return to Application Jobs.
6 Check Billing Output Job On the Application Jobs screen, after job item’s status turned to Finish, The log details display.
Log choose Job Log.
Note Choose Magnifier, and the job list will refresh.
5.3 Succeeding Processes

After completing the activities in this test script, you can continue testing the following business processes:
Process Business Condition
Sales Order Fulfillment Monitoring and Operations (BKK) (optional) Using the master data from this document, complete the following activities described in the test script:
● Review sections: Incomplete SD Documents (deliveries) and Review Outbound Deliveries for Goods Issue

Appendix PUBLIC 108
Typographic Conventions
Type Style Description
Example Words or characters quoted from the screen. These include field names, screen titles, pushbuttons labels, menu names, menu paths, and menu options.
Textual cross-references to other documents.
Example Emphasized words or expressions.
EXAMPLE Technical names of system objects. These include report names, program names, transaction codes, table names, and key concepts of a programming language when they
are surrounded by body text, for example, SELECT and INCLUDE.
Example Output on the screen. This includes file and directory names and their paths, messages, names of variables and parameters, source text, and names of installation,
upgrade and database tools.
Example Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation.
<Example> Variable user entry. Angle brackets indicate that you replace these words and characters with appropriate entries to make entries in the system.
EXAMPLE Keys on the keyboard, for example, F 2 or E N T E R .

Appendix PUBLIC 109
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These materials are provided by SAP SE or an SAP affiliate company for
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affiliate company products and services are those that are set forth in the
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SAP and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP SE (or an
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and service names mentioned are the trademarks of their respective
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See www.sap.com/copyright for additional trademark

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Testskript

SAP S/4HANA Cloud - 14-05-23

Customer Returns (BKP_DE)

Customer Returns (BKP_DE)

Customer Returns (BKP_DE)

This scope item covers three customer return scenarios:

Customer Returns (BKP_DE)

2.1 System Access

Purchaser SAP_BR_PURCHASER Materials Management - Purchasing / Materials Management - SAP_MM_SPT_PURCHASING_PC / SAP_MM_SPT_SOURCING_PC

Inventory Manager SAP_BR_INVENTORY_MANAGER Inventory Manager SAP_BR_INVENTORY_MANAGER

Returns and Refund SAP_BR_RETURNS_REFUND_CLERK Returns and Refund Clerk SAP_BR_RETURNS_REFUND_CLERK

Customer Returns (BKP_DE)

Shipping Specialist SAP_BR_SHIPPING_SPECIALIST Shipping Specialist SAP_BR_SHIPPING_SPECIALIST

Receiving Specialist SAP_BR_RECEIVING_SPECIALIST Receiving Specialist SAP_BR_RECEIVING_SPECIALIST

Billing Clerk SAP_BR_BILLING_CLERK Billing Clerk SAP_BR_BILLING_CLERK

Business Process SAP_BR_BUSINESS_PROCESS_SPEC Business Process Specialist SAP_BR_BUSINESS_PROCESS_SPEC

Configuration SAP_BR_BPC_EXPERT Configuration Expert - Business Process Configuration / SAP_BR_BPC_EXPERT / SAP_CA_SPT_BPC_FM_PC /

Administrator SAP_BR_ADMINISTRATOR Administrator / Administration - Workforce Master Data / SAP_BR_ADMINISTRATOR / SAP_BUM_SPT_ADMINISTRATION_PC /

2.3 Master Data, Organizational Data, and Other Data

Note Additional Master Data (Default Values)

Customer Returns (BKP_DE)

Note Using Your Own Master Data

Data Sample Details Comments

Material TG11 Trading Good for Reg. Trading (MRP planning)

Material TG10 Trad.Good 10,PD,Third Party

Material TG13 Trad.Good 13,Reorder Point,Thrd Party

Material TG20 Trad.Good 20,Reorder Point,Serial

Sold-to Party 10100003 Domestic DE Customer 3

Ship-to Party 10100003 Domestic DE Customer 3

Customer Returns (BKP_DE)

Payer 10100003 Customer domestic 03

Supplier 10300006 Inlandslieferant DE 6 (Retouren)

Storage Location 101A

Shipping Point 1010

Sales Organization 1010

Plant 1020 Serves for cross-plant material replacement functionality

Storage Location 102A

BNF Create Product Master of Type "Trading Good"

BND Create Customer Master

Customer Returns (BKP_DE)

Scope Item Business Condition

2.5 Additional Manual Configuration

Customer Returns (BKP_DE)

2.6.1 Create Info Records

This process step shows you how to create info records.

Customer Returns (BKP_DE)

7 Save Choose Save. You saved a Purchasing Info. Record.

The Purchasing info records are created.

Customer Returns (BKP_DE)

Test Test Step Name Instruction Expected Result Comments

8 Save Your Entries Choose Post.

Customer Returns (BKP_DE)

Material Debited Accounts Credited Accounts

Trading Good (HAWA) 13600000 39912000

2.6.3 Maintain Returns Supplier

Test Step Test Step Name Instruction Expected Result Comments

4 Change BP Role Choose Supplier in Display in BP role field.

Note The technical key of this BP role is FLVN01.

Customer Returns (BKP_DE)

9 Map Supplier to Customer Deselect checkbox Current Customer.