Galileo QRG
Galileo QRG
Galileo QRG
P.PBMT*4636175-76 HELPDESK TRAVEL HATO AIRPORT SI.YY*PBMH/4626708 C/0 DEANNE Other qualifiers: B = Business ; H = Home ; N = No contact; A = Accommodation ; P = Phone Nr- Unknown
T.T* T.T*1196531248765 ISSUED IN CCS 23FEB97 T.TAU/23SEP*Optionalfree text T.@TAU/18SEP T.@ *TD
Ticket on Q for autom. Tktng Change Ticketing field Delete Ticketing field Display Ticketing field -
= Correction -1-
SEGMENTS (BF12+15) Direct Sell Passive segment Semi Passive Open Segments
0BW977K13NOV GEOMIA NN1 0LI 222Y12DEC POSANU AK1 0PY781H13NOV PBMAMS BK1 0BA OPEN Y LHRPOS NO1 0KL OPEN H CURAMS NO1
Full open tickets, first segment must have date of issue of ticket: 0PY OPEN Y 16OCT PBMBEL NO1 0PY OPEN Y BELPBM NO1 AVAILABILITY (AIR1-6) A22NOVCCSCUR*VH A12DECAMS*KL A13DECPOS.1600*BW A#3 A-4 A@#3 AR12NOV*KL A*GAL A*AA TTAUAMIA TT22NOVJFKMIA/AA TTPOSCCS@24 TTL7 TTB3 N1Y1 (N=need l=one Y=economy class 1=line number) N1Y1* N1Y1M2 - If both segments in same class - If different classes used
Avail. 3days ahead Avail. 4days Previous Extended Avail Line3 Return Availability Switch to Galileo Avail. Switch to Carrier Specific TIMETABLE (AIR7-11)
To check Flite stops in avail. To check Flite stops in BF BOOK FROM AVAIL. (AIR12-23) Connecting flights (AIR17) -
X2 X9-12 X3.5-7 XI XA XH XC
Cancel Itinerary
Cancel ONLY AIR segments Cancel ONLY HTL segmentsCancel ONLY CAR segments-
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ITINERARY (Cont...) Arunk segments (AIR 12) 0A /3S6 /3S6-8 - Insert segment 6 after segment 3 - Insert segment 6 u7i 8 after segment 3
Change Air Segment timings (AIR 17) Change Segment class Change segm. 2 to HK Chge all action codes To HK Remove Segment Change Flight number Rebook on another date Increase/Decrease Sale -
@1/21000800/1 - Arriving next day (-1 arriving previous day) @3/M @2-4/Q @2HK @ALL @3XK (No outgoing message) @3/PY971 @2/12NOV @1/120CT/M @3-4/2
OTHER BOOKING FILE ELEMENTS Review Booking file (BF8) RB.09NOV Delete Review Booking file RB.@
*RB
MILEAGE MEMBERSHIP FIELD (BF15) To enter FQTV M.P1/KL1234567 Different Airlines M.P2/KL1234567-AA765453432 The mileage membership field is passenger related and cannot be changed. It must be deleted and a new item entered. M.P1@ M.KL@ M.P1*DL/P2*AA@ Display MM data *MM -3-
SPECIAL SERVICE REQUIREMENT - SSR (BF17-22) SI.WCHR SI.P1/VGML SI.S3/UMNR*UM07 FEMALE CALLNAME ANGELA SI.P2/CHLD*18MAR00 SI.P1S2/SPML*NO EGGS SI.P3/INFT*14 Delete SSR Update SSR APIS entry SI.WCHR@ SI.VGML@HK
- SI.P1S1/DOCS*P/GB/S12345678/LON/12JUL66/M/23OCT09/SMITH /JOHN/RICHARD PSGR 1 HAS BRITISH PASSPORT S12345678, ISSD IN GB. DOB 12JUL66 - MALE PP EXPIRE 23OCT09 FOR JOHN RICHARD SMITH
OTHER SERVICE INFORMATION - OSI (BF23) SI.YY* VIP DEPAULO/KEVINMSTR UN EMBASSADOR SI.LI*TKNM 9856531980123 Note: Check GC*200/5 for a description of airlines using SI.TKNM entries. Check GC*13/28 for BSP Eastern Caribbean Airline Participants.
GROUP BOOKING
N10Y1
Group Name (BF2) Change group name Delete group name Display Names in Groups
Retrieve Group BF
*-G/GroupName
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DIVIDING (BF25)
- To File - Eot
MISCELLANEOUS Booking File End of Transaction Ignore Transaction Retrieve Booking File E or ER I or IR *H274Z2 *-VLAUN/JMR *H REALLSALL REALL RESALL RES2.4 By BF number By Name Displ. History Full copy of BF Only Psgr Data Only Itinerary Date Partial Itinerary
SEATMAPS (AIR20.22) Display seatmap Avail. Seat Reservation Redisplay seatmap Review Seatmap Codes SA*S1 S.S1/58A SA* SC* (Created BF)
Seatmap seats-decoding
H/ASCH
Call KLM. KLM has to prepare BF with entry: C/KL*23F4R5 C/KL/OK Agent retrieve BF Agent Claims BF
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PRINTING (BF45) / FALLBACK AND RECOVERY (DOCS27-29) Count images in printer bufferHQCEDA812 (EDA812 = GTID PRINTER)
Restart printer
HQS EDA9C3
Hostprinting
Local Printing
IT-PACKAGE 0HTL BW NN1 BGI IN12NOV-OUT15NOV DBLB PARK PLAZA IT7BWBGI423 MPDN01195005123456
0CCR AL NN1 MIA 12NOV-15NOV ECAR / ARR-2P / DT-2P / IT99999 / RC-PZ 0CCR ZI NN1 MIA 12NOV-15NOV EDAR / ARR-2P / DT-2P / RC-FX/CD-0123456/BS-99999999 Note: Even if CAR not anymore required BEFORE EOT, still "ER" and then cancel CAR. This to record cancellation in history of BF
ROOMMASTER (HOT1-4.12-13) Hotel Availability without BFDuring BF creation Step2 Step3 Step4 Step1 HOA220CT-5NT MIA 2 (No Space !!) /1+HOA-3NT2/V-65/L-C HOC1 HOV3 N1INSIDE1/G-AX3726436628731EXP0706
Request fill-in format for basic avail. Redisplay fill-in format Encode Hotel Chain Hyatt Decode Hotel Chain Hyatt
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CARMASTER (CARS4-5+16-17) Car Availability without BF During BF creation Step2 Step3 Redisplay last car fill-in format Encode Car vendor Hertsz Decode Car vendor ZI Vendor Remarks to ZI Step1 CAL1NOV-8NOVMIA/ARR-2P/DT-11A.ECAR /1+CAL-12NOV/DT-1P CADA1/CARS+CDW+INS N1A1 CA*R GC*12/CAR/HERTZ GC*12/CAR/ZI V.CZI*FREE TEXT (Then QEB/PCC)
SCROLLING Move Down Move Up Move Top Move Bottom Move Down 3 lines MD MU MT MB MD3
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QUEUES (Queues2) View All Queue Headings View Active Queues Sign-on to Gen. Queues Sign-on to specific Queue Ignore and return BF to bottom of queue Queue remove Remove all BF Q/78 QPB* QCA Q Q/12 I QR QFREE/78 QX+I QX+E QX+QEB/26 QM Q* QRM QEMI QEM/CUR QEM QEM/71B3 QT QS QRS QESI QEB QEB/CUR QEB/CUR+26 QLMCB QCL QPRINT/B/48 QPRINT/B/48*1/10 Q/1*CPD
Sign-out of Q and Return BF to bottom Sign-out of Q and EOT (no "ER" allowed) Sign-out and place on Q/26 Sign-on to Message-Q Redisplay Msge-Q Remove Msge from Q Place Msge Q to bottom of Q Send msge to HELPDESK-Msge-Q Send msge to Own Msge-Q Send msge to branch office Msge-Q Designate CRT as SPVR CRT Sign-on to SPVR-Q Remove Msge from SPVR-Q Place SPVR-Msge-Q to bottom of Q Place BF own Q-l Place BF on HELPDESK-Q Place BF on HD-Q as well as own Q/26 Place BF on left msge to Call Back-Q Count Left-Msge-to Call Back Q Print all BF Q/48 Print by Range, msge 1 u/i 10 Retrieve Past Date BF from queue CC-approval manual TKT Verify card ONLY (no approval) Approval request -
JV317284567841005/V1 JV317284567841005/T410.00/D0497/MKL
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CITIES/AIRPORT Encode City Decode City Detail record City .CE SYDNEY .CD NYC .CR MIA
EQUIPMENT TYPES Equipment Decode Equipment Encode Equipment detail Rec. .ED 743 .EE BEECHCRAFT/AIRBUS .ER EEC
(Multiple request)
AIRLINES Airline Encode Airline Decode Airline IATA-nbr Airline Detailed Rec. .AE OLYMPIC .AD GA .AD*119 .AR BA
TIMATIC For TIMATIC MENUVISA info segm 1 - 3 Health info via ITIN Both info via ITIN TITIMV/1-3 TIMH/1-3 TIMA/1-3
MISCELLANEOUS ENTRIES Country/Airport TAX Calculator Display MAP info France Display GALILEO DRS pages Display Chapter 14 Display Page 10 current Chapter FTAX-AW XX450+32 (* = Multiplication, / = Division, - = Subtraction) C*MAP/FRANCE GG* (Main Index) GC*14 GP*10
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FARES DISPLAYS Short Entry out of CRT City With Date and Specific Airline Only One-way fares All fares incl. YY-fares Passenger types Fare Display Incl. surcharges Fare display incl. Psgr Tour Codes Passenger Tour Codes
Note: Fares by Psgr Type will first give you Adult fares; follow-up entry FD* 1 or 2 for rest of fares, needed Redisplay fare Fare type follow-up display Only YY-fares Fare display from Availability Availability 03jun from Fare nr7 FD* FD*IT FD/YY FDA AV7/03JUN
FARE NOTES (RULES) Display HEADING Fare note nr2 Display PARAGRAPH 1 Fare note Display all paragraphs Fare note2 ROUTE NUMBER Route nbr Fare Display nr 1
FR*1
BOOKING CLASS Display Booking class for Fare line 1 TICKETING Quote a BF Quote a BF with carrier plate Quote Best Buy Available Quote Best Buy Irrespective Avail Quote ITIN for Psgr 2 and 5 Quote ITIN for Psgr 1, Child fare Quote accompanied CHD(adult in separate booking file) Combination Quote segment 3 thru 5 Specified Fare basis Farequote FF in specified currency Fare quote in equiv fare in USD Display Farequote Breakdown Farequote Next Available Farequote with psgr tour code
FDC*1
FQP2.5 FQP1*C9 (without name remark) FQ/ACC (with name remark) FQP1-3.5-6*C9.7*INF/CPY (without name remark) FQS3-5 FQ@BLXAP FQ::USD FQ:USD F*Q FQA FQ*SRC (SRC = Senior Citizen) FQBBTE FQTE-SR or FQTE-SR-DS FQBBP1-3/S2.4 DT/AAR/DIS-PY
Fare quote all taxes exempted Specific TAX exempted Combination Paper Tkt Interline agrmnt by Carrier-
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TICKETING (cont..) FQTA7XJ8 FQQPBM3MAYAMS10MAYPBM+PY FQPCUR3MAYMIA10MAYCUR+AA FQPBONCCSBON+9H*C2/TA5PC1 FQL2 FQTE-00 (zero zero) FQBB++-BUSNS FQBB++-AB FSPBM10FEBMIA17FEBPBM FSAPAR10JANALG20JANPAR
Fare quote with ticket agency psuedo Quote lowest fare for unbooked routing Quote fare for unbooked routing Quote Childfare for unbkd rtng using Trvl Agent neutral pseudo Display farequote ladder fare nbr 2 Fare quote only Taxes Fare quote by cabin (also: FIRST and PREMF) Fare quote by Cabin(s) actually Booked Fare Shopping without a booking file (See HELP FS) Lowest search regardless of availability
FILED FARES
Display Filed Fares Display Filed Fares Display Filed Fare 1 (detailed) Display Detailed Linear FF 2 thru 4 Display FF Psgr 3 Display all Detailed Linear FF Display only Tax Info from FF 1 *FF *FF1 *FF2-4 *FFP3 *FFALL *FF1/T
Canceled Filed Fares Cancel all filed fares Cancel FF 2 and 4 for psgr 1 thru 3 Restore Filed Fares Restore filed fare 1 Restore FF 4 for psgr 1 thru 3
FXALL FX2.4P1-3
FF1@R FF4P1-3@R
FF1BG2PC
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TICKETING PREPARATION
Ticket Modifiers (Docs5-9) To store TM in booking File Precede modifiers with To include in a ticket entry, precede modifiers with To print an Electronic Ticket (default PT) To print a Paper ticket (default ET) TMU1 (Filed fare 1) TKP TKPET TKPPT
Storage of FOP/Carrier plate/Endorsement Box/IT/Tour Code: TMU1FS/CKL/EBNON REFUNDABLE/IT/TC1234556 TKP1FS/CKL Change Ticket modifier Change FOP at time of ticketing Document Production (Docs24-26) Print Ticket .Invoice/Itinerary all Psgrs Print TKT/INV/ITIN Filed fare 1 for Psgr 2 Print only Ticket Print only Itinerary Combination Reprint a copy of an Electronic Ticket To Void a ticket (Same day only) To Unvoid a ticket (Same day only) To cancel a Ticketnr NOT issued yet To generate Batch (this is an example GTID) Sales report in a different currency To enter an Invoice Remarks : To enter Remarks Due : To enter Remarks Paid : -
TKP TKP1P2 TKPDTD TKPDID TKPDTD/FS/Z6 (or ZA35.50 comm.. amt) TSD00112341234120 (incl. Check digit) TRV/00144000064201 (Incl. Check digit) TRU/00144000064201 TKV/4400006421 HMPR/EDAA1D (Itinerary Prtr GTID) HMPR/CU-EUR
RI. Free text text text RD.T/07NOV*SALES TAX 5 PERCENT* 5.00 RP.H/07NOV*Deposit Hotel GALILEO*500.00
IT-PACKAGE
STEP 1 23456A FQCPY R.PSGR *FB1 FBU FB/YIT + FARE/USD20.00 + TTL/ + FC/PBM PY MIA Q10.00 PY PBM Q10.00 NUC 20.00 FBFALL TMU 1 IT/ EBCONJ 0015005234567 USD520.00*EBVALID ON PY ONLY/TCIT7PYMIA423/FS
OR 6B - TKP IT/EBCONJ etc etc Note: Use "*" for second line of Endorsement box (EB). The amount in the first EB-box is the total value of the MPD.
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OPEN TICKETS
Create a Booking File for the required segments using a direct segment entry in the following way: 0KLOPENC15SEP AMSJFK NO1 0KLOPENC JFKAMS NO1 Points to note: 1. Always state the carrier, NEVER use the carrier code YY 2. 15SEP is the date of issue for the tkt; this is the only date shown on the tkt in the box "DATE OF ISSUE" 3. Always use the AIRPORT three letter codes 4. NO1 is for ONE passenger, NO2 is for TWO passengers etc. Complete the BF as usual. End Transact, and retrieve. The tickets can now be printed: TKPCKL/FS
3. 4. 5. 6. 7.
Note: Z0 when fare is NET and no commission to receive Z10 when fare is commissionable (no MPD) If more then 8 taxes,enter: *FBTAX to expand taxes fill-in mask
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G= C= M= B = X = I = R= N= P=
Guarantee Computer generated Manual Fare Manual Built Fare Expired Fare Illegal Fare Restored Fare Non guaranteed Fare Private fare
Note: If Exchange has been stored (TMU1FEX..), you can redisplay and modify at later stage. Entry to redisplay exchange information *Exf/p (f=Filed fare # / p=pax ID #) e.g. *EX1/1
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1. 2. 3. 4. 5. 6.
7.
FBCCPY (Note: You must Fare build, because if you Fare Quote, you will get a Retour Fare) FBUFARE/USD210.00+EQ/ANG378.00+TTL/+TAX1/22.50SR+FC/PBM PY CUR 105.00 PY PBM 105.00 NUC210.00 + ROE/1.00 + BG/20K + NVA/25JUL + FB/Y FBF R.PSGR+ER TMU1FEX OR TKPFEX Fill in exchange mask -> Old Tktnr, CPNI.Coupon for TKT:2, ttl value ANG270.00 (Old tkt value),0rig FOP:S, ORG/DES=PBM/PBM, City: PBM, Date of Orig issue: e.g. 20JUL03. IATAnr: In old TKT (ENTER) Response: Total Additional Collection Form of Payment Mask. Enter "S" for Cash
Note 1: If multiple FOP: S$58.00 (TAB) CK$50.00 (Enter) Note 2: To redisplay multiple receipt fill-in form *MR To redisplay after storage *MR1/1 (1= filed fare / 1 = pax nr 1)
MISCELLANEOUS TICKETING ENTRIES: TMU1F@ TMU1C@ Delete/Change form of payment from filed fare Delete/Change carrier plate
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Electronic Ticketing
CGET HMET HMTQ/D DT/IAT/DISKL TKP TKPET *HTE *TE2 *TEH *TE/00112341234120 -
(HELP ETKT)
Display Electronic Ticket Airlines Display ET support document print table Display Ticket quota Display Interline table by validating carrier When carrier default set to Electronic Ticket When carrier default set to Paper Ticket Display ET from retrieved BF Retrieve from similar name list Electronic Ticket history Retrieve by ET number
Note: Canceling a booking file will not automatically cancel an electronic ticket. You must either VOID, EXCHANGE or REFUND an Electronic Ticket. TRV/01612345678904 TKPFEX0161234567890/ET TRNE12512345678904/14APR TSD00712345678904 TRNC99912345678906 VOID ELECTRONIC TICKET EXCHANGE ELECTRONIC TICKET REFUND ELECTRONIC TICKET REPRINT SUPPORT DOCUMENTS CANCEL REFUND OF ELECTRONIC TICKET
(SEE ASKTRAVELPORT ANSWER 8430 FOR AIRLINE TICK NOT ALL AIRLINES SUPPORT THIS FUNCTIONALITY.).
TKP1P1/FEX99912345678906/Z0 TKRETS1/TN1231234123412/C1
EXCHANGE FOR FILED FARE-1 / PSGR-1 REVALIDATION S1=segment one TN=ticket number C1=coupon one
Note: The commission information is only available to those carriers that loads them at IATA
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System (Computer)-generated fare When a fare is quoted which applies the restriction TICKETING MUST BE COMPLETED WITHIN X DAYS/HOURS AFTER RESERVATION MADE, the status code c is output. It is the responsibility of the issuing agent to ensure that the advance purchase, reservations and ticketing restrictions are met In addition, status code c is output, if a Booking File contains an open segment with no specified carrier
Guaranteed
Manual fare - not guaranteed. System-generated fares which are not guaranteed either because of the use of Fare Amendment inputs, or Fare Quote Qualifiers
Non-guaranteed fare (when quoted outside IATA Europe and not ticketed in the same transaction)
Fare quoted by an intuitive product user. Not guaranteed and must be re-quoted prior to ticketing
Expired fare (guaranteed fares expire at midnight local time on the last day of the guarantee)
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