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    Agenda HSA 3383 QI

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    luislopezcol
    The document outlines an employee training on quality improvement and initial data analysis from a patient satisfaction survey. It details the agenda including explaining the importance of surveys, presenting initial data analysis on overall satisfaction, wait times, facility ratings, and staff ratings to identify strengths and areas for improvement and inform quality improvement plans.

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    Agenda HSA 3383 QI

    Uploaded by

    luislopezcol
    15 views2 pages
    The document outlines an employee training on quality improvement and initial data analysis from a patient satisfaction survey. It details the agenda including explaining the importance of surveys, presenting initial data analysis on overall satisfaction, wait times, facility ratings, and staff ratings to identify strengths and areas for improvement and inform quality improvement plans.

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    Agenda+HSA+3383+QI

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    The document outlines an employee training on quality improvement and initial data analysis from a patient satisfaction survey. It details the agenda including explaining the importance of surveys, presenting initial data analysis on overall satisfaction, wait times, facility ratings, and staff ratings to identify strengths and areas for improvement and inform quality improvement plans.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views2 pages

    Agenda HSA 3383 QI

    Uploaded by

    luislopezcol
    The document outlines an employee training on quality improvement and initial data analysis from a patient satisfaction survey. It details the agenda including explaining the importance of surveys, presenting initial data analysis on overall satisfaction, wait times, facility ratings, and staff ratings to identify strengths and areas for improvement and inform quality improvement plans.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    EMPLOYEE TRAINING ON QUALITY

    IMPROVEMENT(QI) AND INITIAL DATA


    ANALYSIS
    Location: 119 Lantern Street, Tallefort, OR 97062 Room
    203 (Telford Room)
    Date: March 16, 2024

    Time: 08:00 A.M

    Facilitator: Luis E. Lopez, Quality Improvement Consultant

    Agenda Items
    08:00 a.m. – 08:05 a.m. Meeting Objectives Telford Room
     Explain the importance of conducting
    surveys and obtaining accurate data.
     Present initial data analysis from the patient
    satisfaction survey.
     Discuss how data can be used for quality
    improvement initiatives.

    08:05 a.m. – 08:10 a.m. Welcome and Introductions Telford Room

    08:10 a.m. – 08:20 a.m. Importance of Patient Satisfaction Surveys Telford Room
     Explain the link between patient satisfaction
    and quality of care.
     Discuss the benefits of using surveys to
    gather feedback.

    08:20 a.m. – 08.45 a.m. Initial Data Analysis Telford Room


     Overall Satisfaction:
     Explain the calculation of percentages
    for response categories.
     Discuss the percentage of patients
    who responded with "Great" and
    "Fair/Poor" in critical areas.
     Analyze what these percentages mean
    for the facility (e.g., areas of strength
    and areas for improvement).

     Wait Times: Telford Room


     Explain the calculation of mean wait
    time.
     Present average wait times in
    reception and before seeing a
    healthcare professional.
     Discuss the implications of wait times
    for patient satisfaction and
    operational efficiency.
     Facility and Convenience:
     Identify the indicator with the highest
    and lowest percentages of “Great”
    responses.
     Discuss what these findings reveal
    about patient experience.
     Staff:
     Identify the indicator with the highest
    and lowest percentage of “Great”
    responses.
     Discuss what these findings reveal
    about patient perception of staff
    interaction.

    08:45 a.m. – 09:00 a.m. Data Utilization in QI Plans Telford Room


     Explain how data analysis can be used to
    identify areas for improvement.
     Discuss how specific data points can inform
    the development of QI initiatives.
     Provide examples of how the analyzed data
    could create actionable plans.
    09:00 a.m. – 09:15 a.m. Open Discussion and Q & A Telford Room

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