Supercharging

a Skills-Based
Talent Strategy
How Skills Intelligence Drives
Business Performance
This eBook provides a blueprint for improving business performance
by defining workforce competencies that drive strategic success.
It advocates using a skills intelligence model to assess, develop,
analyze and validate employees' skills. With the right foundation and
approach, skills intelligence delivers powerful workforce insights to
build business agility and resilience for the future.

CONTENTS
3 A Skills-Based Talent Strategy

5 The Power of Skills Intelligence

06 What is Skills Intelligence?

07 Skills Framework

07 Data and Analytics

07 Skills Mapping

08 Innovation in Skills Assessment

11 Precision Skill Development

12 Case in Point: Personalized Learning at Scale at IBM

13 Skills Verification

15 Conclusion and Takeaways

 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

A Skills-Based Talent Strategy

In our rapidly changing world, In their quest for a more skills-based approach,
employers have often focused on technical and
the traditional approach to
role-specific skills, but many of those will likely
developing skills, based on role be replaced — or at least impacted — by AI
and hierarchy, must evolve. and automation. A future-oriented, skills-based
The key to driving business talent strategy should focus on “power skills” —
performance is a skills-based also sometimes referred to as soft skills. They
talent strategy, which improves include emotional intelligence, communication,
organizational agility and decision-making, critical thinking, design
thinking and even data storytelling skills. These
keeps companies competitive.
are human-centric skills far less likely to be
impacted by AI. They are also transversal across
the organization, so improvements in these skills
can have a big impact on business performance.

Most Important Skills to Address

the Future of Work

Learning agility 82%

Design thinking 79%

Emotional intelligence 77%

Collaboration 73%

Inclusiveness 64%

Source: Brandon Hall Group™ Study, Transforming Learning and

Development for the Future of Work
Percentages indicate responding organizations rating skills
importance as 4 or 5 on a 5-point scale

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

A Skills-Based
Talent Strategy
The move from role-based to skills-based
organizations is well underway across all
industries, but is more a marathon than
a sprint. A skills-based strategy requires
skills intelligence, which is based on a skills
framework and comprises skill mapping,
assessment, development and verification.

Proficiency in these areas remains elusive for

many organizations. It is vitally important,
however, because a skills-based strategy built
on skills intelligence will deliver important
business outcomes, including:

Growing the talent pools you need

Increasing organizational agility

Improving engagement and

talent retention

Making learning more effective

Improving diversity and inclusion

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

The Power of Skills Intelligence

Skills intelligence has become a critical tool for organizations looking to align their workforce capabilities
with strategic business objectives. As Brandon Hall Group™ research shows, many organizations are
challenged to identify and develop the skills the business requires now and in the future.

Top Challenges for Future Skills Development

We have not identified We have not identified

66% the skills we will need 65% our future skills gaps.
for the future.

Our learning content We lack the people, time

47% does not support the 63% and resources to support
skills we need to develop. future skills development.

Our learning technology We don’t know how to measure

45% does not support future 45% learning well enough to ensure
skills development. skills will be well-developed.

Source: Brandon Hall Group™ Study, Transforming Learning and Development for the Future of Work
Percentages represent the organizations agreeing that the statements are challenges

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

What is Skills Intelligence?

It starts with a skills framework as its foundation. It then leverages skills mapping together with
advanced analytics to provide insight into the current and future skills supply and demand within an
organization. This intelligence empowers leaders to make more informed talent decisions around
recruiting, development and workforce planning.

Skills intelligence also improves organizational agility and resilience. By understanding the skills gaps that
exist today and anticipating future needs, learning and HR leaders can take proactive steps to upskill
and reskill employees. This ensures the workforce is equipped with the competencies required to meet
evolving business goals and priorities. Skills intelligence provides the necessary capability to pivot, upskill
and redeploy talent quickly when conditions change.

A Model for Skills Intelligence

A systematic model defining

Identifies, categorizes,
workforce competencies that
analyzes skills present
drive strategic success.
in the workforce.

Processes used Enables evidence-

to evaluate based validation of
proficiency after learning and talent
learning initiatives. programs’ true
worth and how to
improve them.

Evaluates employees’
Initiatives that expand proficiency in skills
capabilities of talent to that training aims to
foster employee and develop — before the
organizational growth. training begins.

Source: Brandon Hall Group™

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Skills Framework Robust analytics can then extract insights

into workforce skills proficiencies, gaps and
future needs. Care must be taken to ensure
A robust skills framework is the cornerstone
consistent data taxonomy, integrity and
for building skills intelligence capabilities. In
governance across systems. However, many
our model, it is a foundational layer to the
learning and talent organizations lack people
concept of skills intelligence, underpinning
with the necessary data and analytics skills;
the whole strategy. It provides a standardized
improvement is high on most employers’
taxonomy of all the strategic skills required
priority lists.
for the organization’s business objectives,
both current and future-looking, and enables
creation of a consistent skills language across 91%
the enterprise. Most Important Data and analytics
Future of Work
With this structure in place, an employer can Skills for Talent 71%
accurately map proficiency levels across the Teams Performance consulting
workforce for each skill. Gaps become visible.
The skills framework also enables optimizing Source: Brandon Hall Group™ 65%
other talent processes from recruiting to Study, Transforming Learning
Organizational design
and Development for the
learning to succession planning by tying them Future of Work and effectiveness
directly to business-aligned skills needs. A
dynamic skills library can even empower
employees to drive their own development
and career mobility by seeing which skills are Skills Mapping
valued and sought-after.
Skills mapping creates a comprehensive
taxonomy of the capabilities required for an
Data and Analytics organization’s current and future business
objectives and is central to establishing a
Data and analytics are at the center of the skills strategic skills framework.
intelligence model because they provide real-
time visibility into the current and future skills This enables systematically assessing the
supply and demand within an organization. workforce’s current proficiency across each
mapped skill to identify precise gaps. The skills
To enable skills intelligence, employers must taxonomy also allows for optimizing talent
bring together diverse talent data sources like processes like recruiting, development and
learning management systems, HR information succession planning by tying them directly
systems, and performance management to the organization’s priority skills. Ongoing
platforms into a central skills database. This validation ensures the skills framework
provides a single source of truth. evolves along with business strategy.

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Innovation in Skills Assessment

Organizations can only manage what they measure, so it is important to effectively assess and measure
skills. The accuracy and validity of skills-related data determine the quality of the skills intelligence and
support the overall transformation to a skills-based organization.

Existing approaches to skills measurement often lack assessment of skills proficiency before training and
focus only on knowledge transfer after training. Often, the level of skills application is also overlooked.
While there has been some progress over the past two years, according to Brandon Hall Group™
research, only about one-quarter of organizations believe they are proficient.

High Proficiency in Assessing Skills

and Measuring Progress

16% 27%

2021 2023

Percentages reflect organizations that rate Source: Brandon Hall Group Study, Think Like a CEO:
their proficiency as a 4 or 5 on a 5-point scale How Learning Drives Business Impact

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

The shift to a skills-based talent strategy

requires a transformation of assessment.
There are two possible methods that can be
used to assess employee skills:

Technology-driven

AI-powered tools can automate the skills

assessment process by analyzing data from
various sources, including resumes, job
applications, performance evaluations and
online profiles. For power skills, immersive
learning methods can assess employees’
ability to apply power skills. The technology
simulates workplace scenarios and assesses “It's fascinating to me just
how proficient the learner is in each skill. how fast the technology is
going. It's almost faster than
People-driven you can make the decisions.
And so that's been one of our
challenges, in particular on
Employees or job candidates can self-identify the AI side of it.”
their skills through skills assessment surveys
during a skills-mapping exercise. They can
also create skills portfolios showcasing
applied skills and engage in self-reflection
to identify current skills and growth areas.
Manager input can also be elicited through
performance appraisals, feedback sessions
and other processes. Encouraging employees
to participate in the process fosters a more Talent Leader,
accurate and comprehensive skills inventory diversified industrial organization
within the organization.

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Progressive organizations combine approaches, where technology first does the heavy lifting to pre-
populate skills data. Then, skills identified by employees, job candidates or managers can be overlayed
or integrated.

Skills Proficiency

Identifying skills is only a first step. To make “What might seem straightforward
talent decisions, you must know how proficient starting the process, becomes
employees are. Is an identified skill rarely more complex as you dive in.
applied? Or has the employee demonstrated This is especially true of power
some competence, but still requires some skills. For example, what does
guidance? Or are the people you are evaluating ‘strategic agility’ really mean, and
fully competent and can demonstrate expertise? how do you set about measuring
proficiency in it?”
Technology tools are getting quite advanced
at identifying skills, but still need to improve Talent Leader in a
at making proficiency decisions. People, either services organization
employees or managers, are better at assessing
proficiency, but it is challenging to do this at
scale and precision for a wide range of skills.
Skills tests and assessments can work well for The Advantage of Simulations
verification, but traditional testing methods can
be limiting. We are seeing new methods fill this gap,
combining the scale advantages of technology
and the accuracy of people. One such
approach is simulation, where employees
“Unless you're doing it (applying are put in realistic business situations where
skills on the job), then you're they are actively making decisions. Their
probably not as professional as you observed behaviors are then automatically
thought you were. We've got people assessed by the skills needed to navigate the
who are data scientists with PhDs simulation. Simulation providers such as ETU
but they haven't really been doing have run trials with industrial/organizational
data science work for some years.” psychologists to confirm the validity of the
measurement. Simulations can be used both to
Talent Leader, assess skill proficiency before training and after
media organization training to understand the increase in applied
skill proficiency.

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Precision Skill Development

In role-based skills development, In a skills-based talent strategy, learning should

be based on assessment results and allow
learning tends to focus on
learners to practice skills and apply them to
broad courses that cover many real workplace situations. For example, take
skills and capabilities that a development of critical thinking, one of the
specific job or role requires. important “power skills” necessary for people
This approach lends itself to to thrive in a digital workplace where AI and
knowledge acquisition, but not automation are expanding.
to practical application.
An employee may first complete online lessons
on critical thinking techniques like asking probing
questions and identifying assumptions. They
may then go through a simulation that requires
the learner to apply the skills in a challenging
situation. The simulation provides in-the-
moment coaching and encourages reflection
and deeper learning. Learners showing mastery
in the simulation might regroup in an in-person
workshop on more complex case studies.

Over time and through different learning

contexts, the learner gains proficiency in
facilitating critical thinking that ultimately
enhances their team’s decision-making.

Precision also means personalized. Organizations

must offer options for learners to acquire skills
based on their existing skill levels. All employees
have some existing skills in power skills. They
also have gaps where they need development
and some areas where they are already well
proficient and don’t need unnecessary training.

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Case in Point:
Personalized Learning at Scale at IBM

IBM Consulting wanted to shift away from

what they wanted learners to know and
toward what they wanted learners to do CHALLENGE:
differently. The new approach has accelerated Massively improving yield without
the organization toward demonstrated multiplying cost
mastery of skills versus completion of training.
SOLUTION:
The IBM L&D team re-evaluated its legacy More effective, efficient and
consultant training program. The team engaging learning
shared all of the training materials for each
of the consulting bands with its partner, ETU, RESULTS:
Personalization at scale optimizes
which amounted to 140 hours of training
seat time and creates a scalable
content. ETU’s team processed the materials
core consulting training program
and produced a plan to address IBM’s key
challenges. This included more than 40
simulations. KEY METRICS INCLUDE:

Insights derived from the analysis of learner

performance within the simulations provided
IBM Consulting with real-time data on the
27% reduction in seat time due
to adaptive personalization

needs of its learners and paved the way for

81
targeted and customized learning programs
that increased the efficiency and effectiveness Net Promoter Score of
of skill development.
A 20-fold increase in
employee participation
through a new learning
academy

$5.6 million in
program savings

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Skills Verification
The biggest missing link in the traditional approach to learning measurement is verification of skills
application. Brandon Hall Group™ research shows that only 35% of organizations measure how
knowledge and skills are being applied by learners on the job or in simulated job scenarios.

Technology is a great enabler of measuring and verifying skills proficiency. This includes understanding
any remaining gaps and designing initiatives to reduce or eliminate those gaps.

Here are a few ways AI and other emerging technologies can be leveraged to measure and verify skills
proficiency:

Knowledge tracing through learning management systems uses AI to

understand the concepts employees have mastered based on training
content interaction and assessment performance. This provides data
on current knowledge levels only.

Simulations and virtual environments are playing an increasing role

in skill verification for power skills in addition to their role in precision
skills development. They provide both the objectivity and scale needed.
They also allow more dynamic skill measurement. By embedding power
skills in multiple simulation experiences, skills intelligence is available
on performance over time.

Natural language processing techniques can analyze workplace

documents and communications to extract evidence of proficiency
in soft skills like communication, collaboration and critical thinking.

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

The key benefits of using AI and emerging technology for skills

assessment include objectivity, continuous measurement and
removal of bias. Organizations get an accurate, real-time view of
workforce competencies critical for agile decision-making.

But what happens if your measurement shows

that skills are not being applied at the expected
or required proficiency? In that case, there
must be a feedback loop in which a learner is
informed of a remaining skills gap. That leads
to another round of skills development aimed
specifically at the skill gap(s). The loop should
continue until all proficiency targets from the
learning initiative are met.

Skills Feedback Loop

Source: Brandon Hall Group™

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

Conclusion and Takeaways

A skills-based talent strategy is critical to prepare the workforce for the future. The strategy must be
centered around skills intelligence because employers can’t develop talent unless they understand the
skills that reside in their workforce and the gaps they need to fill. From there, you can close the loop by
assessing and developing proficiency through dynamic and personalized learning aligned with the types
of skills you are attempting to improve.

As you get started on your journey with skills intelligence, here are some important considerations as
you evolve your skills-based talent strategy:

1 5
Validate your skills framework. Ensure Deliver behavior change. Behavior change
the taxonomy evolves along with business requires space for skills application, practice,
objectives through regular review and and reflection. Use new technology to help
stakeholder input. you scale.

2 6
Scale strategically. Many organizations Make skills data a strength. Having data
struggle or fail to develop skills intelligence as a single source of truth is critical to a
because they try to do too much, too fast. skills-based talent strategy. Leverage new
Acquiring skills intelligence is complex. It’s approaches to skill verification for better

7
important to start small and scale as you talent decisions.

3
gain experience and insight.
Knock down silos. Cross-functional
Focus on impact. Assess skill levels before collaboration brings a holistic view of skills

8
learning initiatives and personalize the needs and strengthens adoption.
experiences to the employee’s needs. This
precise type of learning leads to more Communicate progress. Share skills
impact for the learner and for the business. intelligence successes, use cases and metrics

4
to sustain engagement. Celebrate success!
Empower employees. Communicate the
importance of power skills across the
workforce so employees understand how
they can drive their own development and
career mobility.
With the right foundation and
approach, skills intelligence
delivers powerful workforce
insights to build business agility
and resilience for the future.
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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

About ETU
ETU helps the world’s leading companies measure and develop power skills to achieve business goals.
Our powerful simulation platform creates digital “learning-by-doing” experiences. Employees apply
workplace skills in realistic scenarios, while the platform measures their strengths and gaps. Rich data
insights drive precision skill development, at scale.

For more information, please visit: etu.co

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 Supercharging a Skills-Based Talent Strategy
How Skills Intelligence Drives Business Performance

About Brandon Hall Group

With more than 10,000 clients globally and 30 years of delivering world-class research and advisory
services, Brandon Hall Group™ is focused on developing research that drives performance in emerging
and large organizations, and provides strategic insights for executives and practitioners responsible for
growth and business results.

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