Question

Which defined as the capability of producing a

desired effect.

Choose correct one ?The extent to which time or effort is well used for the intended task or purpose

Which of the following is not a factor that affects productivity

Choose correct one ? optimization criterion being the minimization of the sum of distances from a given
set of point sites known as
Name the site is chosen for industrial development where total costs are theoretically at their lowest is
known as

Which method for evaluating location alternatives which minimizes shipping costs between multiple
sending and receiving locations is
Which is the possible disadvantage of a product layout is an

Choose correct one ? A professor's office is an example of

Choose correct one ? A flow line layout is often referred to as a

What is a process chart giving an overall picture (birds eye view) of whole process

Which process chart setting out of the flow of products or a procedure

Which chart records ‘what happens to the material’ known as

Whats occurs when the immediate performance of the next planned thing does not take place.

Which of the following is not a method used to set labor standards

Normal time for a stopwatch study is equal to which of the following

Which system of PAY in which WAGES are output-based but do not fluctuate in response to short-term
fluctuations in output.
Which plan derives its name from the shared split between worker and employer of any savings in direct
costs

in which incentive plan worker's bonus increases as the time required to complete the task decreases
By asking or requiring workers to work extra hours a day or an extra day per week known as
Which scheduler schedules all activities forward in time

Which scheduler begins with a planned date and moves backward in time
Which process includes purchasing products required for production, stores, traffic, receiving, inspection
and salvage
When as Materials Requirement Planning (MRP) was introduced

The inputs or resources used in the production process are called

The concerned with transforming a range of inputs into those outputs that are required by the market
Called

an operations manager not be responsible for

The size of the product range or number of services offered is called
Henry Ford is known as the Father of Scientific Management.
A variable factor of production is one whose usage rate can be changed easily.
production is measured as a rate of output per…............

A fixed factor of production is one whose quantity ……….readily be changed

Match list-I with List-II and select correct answer with code given below
List-I
A- Material
B- Manpower
C-Minutes
D-Machinery
List-II
1. Group of People
2. Time
3. Engine
4. Metal

is defined as any production increase of a business

or nation

Operations management is applicable

Budgeting, paying the bills, and collection of funds are activities associated with the

The formula of total productivity is normally

Productivity is more difficult to improve in the service sector.

One reason to study operations management is to learn how people organize themselves for
productive enterprise
…………...is a workplace activity in which a manager oversees the activities and responsibilities of
employees he manages
………….. is the making of goods by hand or by machine that upon completion the business sells to a
customer

Match list-I with List-II and select correct answer with code given below
List-I
A- Premises.
B-Product.
C- Customers.
D- Colours
List-II
1.substance with respect to light reflected by the object
2.a person who buys goods or services
3. object or system made available for consumer use
4.inside a building or on the area of land

Reliance Industries Limited (RIL) was founded by

The company went in for an initial public offering (IPO) in
are those ongoing recurring (cyclic) activities involved in the running of a business for the purpose of
producing value for the stakeholders.
a collection of related, structured activities or tasks that produce a specific service or product (serve a
particular goal) for a particular customer or customers
Productivity is directly related to the ability of an organization to compete.
Operations, marketing, and finance function independently of each other in
most organizations
When a tangible product is not included in a service, it is called a……………….
unable to be touched not having physical presence.

Match list-I with List-II and select correct answer with code given below
List-I
A- Process
B- Activity
C- Value
D- Relationship
List-II
1.things are connected
2.usefulness of something
3.a series of actions
4.the condition in which things are happening or being done
is defined as the capability of producing a
desired effect.
the extent to which time or effort is
well used for the intended task or purpose

Which of the following is not a factor that affects productivity

Which of these factors affects productivity
Goods producing organizations are not involved in service activities
Service involves a much higher degree of customer contact than manufacturing.

……………... system is one of the basic and essential factors for efficient and effective management.
Budgeting, analysis of investment proposals, and provision of funds are activities
associated with the _______ function

Match list-I with List-II and select correct answer with code given below
List-I
A- Operating
B- Organising
C- Planning
D- Controlling
List-II
1.helps to check errors in order to take corrective actions
2.control the functioning of (a machine, process, or system).
3.make arrangements or preparations for an even & activity
4.process of thinking about the activities required to achieve a desired goal
a place where the facility will be set up for producing goods or services

the movement of raw goods from their native site to the point of use in manufacturing

industries whose raw materials and finished goods are heavy and bulky are categorised as
is the process of selling consumer goods or services to customers through multiple channels of
distribution to earn a profit
The investment in land and building is quite large in case of bigger firms
Poor location of the facility can result in higher cost
Facility location planning is also required for providing a………. benefit to the organisation

good facility location decrease in cost of ……………

Match list-I with List-II and select correct answer with code given below
List-I
A- Demographic Analysis
B- Trade Area Analysis
C- Competitive Analysis
D- Traffic analysis
List-II
1.It helps to judge the nature, location, size and quality of competition in a given trade area
2. To have a rough idea about the number of potential customers passing by the proposed site during
the working hours of the shop
3.study of population in the area in terms of total population (in no.), age composition, per capita
income
4.It is an analysis of the geographic area that provides continued clientele to the firm.
are an intermediate point in the supply chain where products are held for distribution
location problem seeks a location which minimizes the maximum distance to the sites
is a technique for discovering, assessing and specifying the optimal placement of an organization's
people, information, activities, and materials

obnoxious facility location problem seeks a location which maximizes the minimum distance to the sites
Difficulty in getting skilled labour
labor, capital, and management commonly used productivity variables
The ………...rating technique may be used when many sites are
available
The ………... technique can be used when multiple suppliers or
customer bases exist at different geographic locations

Match list-I with List-II and select correct answer with code given below
List-I
A- Site Variable
B- Resource Variable
C- Financial Variable
D- Image
List-II
1. Available manpower
2. Cost of land and site acquisition
3. Public relations and image
4. Proximity to market
technique can be used when multiple suppliers or
customer bases exist at different geographic locations

optimization criterion being the minimization of the sum of distances from a given set of point sites

site is chosen for industrial development where total costs are theoretically at their lowest called

method for evaluating location alternatives which minimizes shipping costs between multiple sending
and receiving locations is
Location decisions are basically one-time decisions usually made by new organizations
Global Positioning Systems (GPS) use the Center of Gravity method to establish starting grid co-
ordinates

Nearness to raw materials would be most important to a……

The center of gravity method is used to _______ travel time, distance and costs
Match list-I with List-II and select correct answer with code given below
List-I
A- Fixed position Layout
B- Process Layout
C- Product layout
D- Cellular layout
List-II
1. A cell contains a group of machines dedicated for similar parts
2. Used in a flow shop for a high volume, standard products
3. Used in a job shop for a low volume, customized products
4. Used in projects for large products e.g., airplanes, ships and rockets

In location planning, the location of raw materials, the location of markets, and labor factors are

Software systems known as GIS help in location analysis

Location options don't usually include

Facilities, personnel and operations that are located around the world are called
A strategy that emphasizes convenience for the customers would probably select a single very large
facility
Labor laws are an important site-related factor
Some communities offer financial and other incentives to ______ new businesses

A one-hour photo processing machine in a Wal-Mart store is an example of a ___.

allocation of space and arrangement of equipment in such a manner that overall operating costs are
minimized.
In process-oriented and fixed-position layouts, it is important to minimize the costs of

Which of the following approaches is also called a "job shop?"

A special arrangement of machinery and equipment to focus on production of a single product or group
of related products" describes what layout type?
Continuous processing is the best way to produce customized output
Morale problems can be a reason for redesign of a facility layout

………...is flexibile in equipment and labor assignments.

The ………...improves layouts by reducing both floor space and direct labor cost.
Match list-I with List-II and select correct answer with code given below
List-I
A- Continuous
B- Repetitive
C- Intermittent
D- breakdown
List-II
1. a mechanical failure
2. in which single items are processed
3. systems which operate over long periods of time without significant breaks
4. in which the system operates in discrete batches or lots

Low-volume, high-variety production is best suited for which of the following process strategies

What is the ability to respond with little penalty in time, cost, or customer value

A large quantity and large variety of products are produced in

The main goal of retail layout is

A possible disadvantage of a product layout is an inflexible system
Product layouts typically achieve high utilization of labor and equipment.

Layout design has many objectives, one of which is _____

A service organization (for example, a hospital) is likely to use a ________ layout because of variability in
customer processing requirements.

Which information system is a sales forecast-based system used to schedule, order and track records of
raw material
What is the type of sampling inspection in which the decision to accept or reject the lot is based on
inspection of possibly more than two samples

Quality Assurance consists of

What is the tool which includes all failure, prevention and appraisal costs is called

Breakdown maintenance is also known as

When there is increase in preventive maintenance cost, breakdown maintenance cost is
The following is not a classification of maintenance

Project management is ideally suited for a business environment requiring all of the following except
An uncertain event or condition that, if it occurs, has a positive or negative effect on a project objectives
is termed.

Which of the following is not considered as a risk in project management?

What is the time required to move orders through the production process, from receipt to delivery
The inputs or resources used in the production process are Known as
The size of the product range or number of services offered is called
Which appears to provide the best opportunity for increases in productivity?
What is The formula of total productivity
Which of these factors affects productivity
What is Process of movement of raw goods from their native site to the point of use in manufactur
Which industries whose raw materials and finished goods are heavy and bulky are categorised as
What is the process of selling consumer goods or services to customers through multiple channels of
Which Maintenance that is performed by the machine operator rather than the maintenance staff i
Which Maintenance performed on broken machines to restore them to working order is known as
What is the period of time when a machine or a factory is not operating and is not producing
Which Maintenance performed on a calendar basis is known
Which Maintenance that is performed purposely and regularly in order to prevent a machine from d
Which project produces an artifact is known as
Which project produces knowledge is known as
The project produces a desired change in some system or process is called
The decision to request an increase the resources for a project is the responsibility of the
Which of the following is NOT a qualitative factor in location decisions?
What are those materials which add their weight to the finished product in the process of manufact
Which material lose weight in the process of transformation into finished goods.
Which of the following is NOT a method of determining time standards?
Which of the following is NOT a limitation of job expansion?
Which incentives that do not offer any monetary benefit
Which incentives are provide some monetary benefit.
Which incentives are where earnings are related to effort
Which one of these is a tool for problem solving?
Which one of these is the conceptual basis for continuous improvement?
What is Expansion of QA
What is Expansion JIT
Which of the following is NOT an attribute to classify services?
 Option 1 Option 2 Option 3 Option 4 Answers
Ineffectivenes
Effectiveness s Capacity effect 1

Difficulty Efficiency task purpose 2

design of the use of the wireless

workspace Internet standardizing process cellular phones 4
Minsum facility 1
location location facility factor
high cost 3
cost location location Least Cost Location location
transportation
cost-volume model factor rating 2
analysis analysis MODI analysis analysis
inflexible system flexible correct profit 1
Fixed-position
Process layout Product layout cellular layout​ layout 4

Fixed-position
Process layout layout Product layout​ cellular layout 3
Outline process
chart bar chart base process 1

Flow process
Layout chart chart simple chart histobar 2

Flow process Material type flow

time chart chart process chart base 3
Delay flow work time 1
government
historical laws and
experience time studies work sampling regulations 4

Performance
Average observed Average observed time rating factor /
time × Performance - Performance rating Average
rating factor time*100 factor observed time 1

measured day work work output input 1

work plan tylor plan Halsey Plan henry plan 3

Rowan Plan tylor plan Halsey Plan work plan 1

time over time time study working time 2
 proper
scheduling no scheduling Forward scheduling scheduling 3
Backword
scheduling no scheduling proper scheduling scheduling 4

transfer production Procurement order 3

1980 1970 1990 1991 2
factor of
inputs output production
production 2
production creating market need market
1

Safety and
sales and marketing Selecting suppliers Transportation
maintenance
1
validity variation variety availiblity 3
1 FALSE 2
1 FALSE 1
period of time time output rate
1
Can Can not easy never 2

A-4,B-3,C-2,D- A-3,B-2,C-1,D-
A-1,B-2,C-3,D-4 A-4,B-1,C-2,D-3
1 4

3
business
Economic growth growth profit
growth 1
to the to all firms, whether
to the service
manufacturin manufacturing and management
sector
g sector service 3
finance
Marketing function control billing
function 2
output/
Output/input output/quality input/input
output 1
1 FALSE 1

1 FALSE
1
 Observing supervision watch monitor
2
manufacturing marketing distribution product
1

A-4,B-3,C-2,D- A-4,B-3,C-1,D-
A-1,B-2,C-3,D-4 A-4,B-1,C-2,D-3
1 2

2
Mukesh Dhirajlal Hirachand
Anil Ambani Ratan tata
Ambani Ambani 3
1977 1978 1990 2000 1
Business
Operation Product Value
operations 2
production Project Business Process Goal
3
1 FALSE 1
1 FALSE
2
Pure Service Tangible goods product 1
absent physical intangible appearance 3

A-4,B-3,C-2,D- A-3,B-2,C-1,D-
A-1,B-2,C-3,D-4 A-3,B-4,C-2,D-1
1 4

3
Ineffectivenes
Effectiveness Capacity effect
s 1
Difficulty Efficiency task purpose
2
wireless
design of the use of the
standardizing process cellular
workspace Internet
phones 4
 Methods and
Technology link audit work
1
1 FALSE 2
1 FALSE 1
internal control audit good system
1
operation marketing purchasing
finance
4

A-2,B-3,C-4,D- A-4,B-3,C-1,D-
A-1,B-2,C-3,D-4 A-3,B-4,C-2,D-1
1 2

2
facility location services plant area 1
material
moving use production 2
handling
small
Light industries heavy industries industries 3
indsutries

profit loss sale Retails 4

1 FALSE 1
1 FALSE 1

Ratio time cost idea 3

production facility labor capital 1

A-3,B-4,C-1,D- A-1,B-3,C-2,D-
A-4,B-2,C-3,D-1 A-2,B-1,C-3,D-4 2
2 4
 Warehouse Hall point store Product 1
Minmax location maximum higher 1

analysis activities Location analysis area 3

minimum Maxmin maximum factor 2

1 FALSE 1
1 FALSE 1

location factor Factor plant area 1

center-of-
location field factor 2
gravity

A-3,B-4,C-1,D- A-1,B-3,C-2,D-
A-4,B-2,C-3,D-4 A-4,B-1,C-2,D-3 3
2 4

center-of-gravity location planting mathamatic 1

Minsum facility
location facility factor 1
location
high cost
cost location Least Cost Location location 3
location
transportation
cost-volume factor rating
model MODI analysis 2
analysis analysis
analysis
1 FALSE 2

1 FALSE 2

manufacturing
grocery store post office shop 3
company
Normalize Eliminate Average Minimize 4
 A-3,B-4,C-1,D- A-1,B-3,C-2,D-
A-4,B-3,C-2,D-1 A-2,B-1,C-3,D-4 1
2 4

national regional
community factors factor 4
factors factors
Global Geographical
Graphic Interface
Integrated Geo Intensive Software Information 4
Systems
Software System

expansion a contract moving doing nothing 2

worldwide
non-domestic globalization local 3
presence

1 FALSE 1

1 FALSE 2
Tax Attract Marginalize Zone 2
downsize
micro-factory production system processing 1
strategy

Plant layout location space machinery

1
Material handling Skilled labor Raw material machinery 1
Process-
Fixed-position Fixed-position
Work-cell layout oriented
layout layout
layout 4
fixed-position intermittent
focused factory work cell
layout production 4
1 FALSE 2
1 FALSE 1
process oriented
layout position layout work cell
layout 1
retail work cell location area 2
 A-4,B-3,C-2,D- A-4,B-2,C-3,D-
A-3,B-4,C-2,D-1 A-1,B-2,C-3,D-4
1 1

1
Repetitive
Mass customization Product focus Process focus
focus 3

Mass
Flexibility Repetitive process Postponement
customization
1

Mass
Repetitive focus Process focus Product focus
customization
4
maximizing
profitability
minimizing material minimizing minimizing space
per square
handling cost. storage costs. required
foot of floor
space.
4
1 FALSE 1
1 FALSE 1
use workers and
training location market
space efficiently 1
warehouse
Process location office layout
layout 1

Material
requirements
planning
MPR MNR MGR (MRP) 4
Multiple sampling
Sampling plan plan plans single plan 3
Corrective measures
taken when
necessary Quality improvement Data 1

Cost of Quality cost of

(COQ) manufacturing cost of marketing cost 1
Reactive
maintenance maintenance preventive failure 1
Increases Decreases Remain same constant 2
 Corrective Timely Preventive
maintenance maintenance Scheduled maintenance maintenance 2

Accountability Flexibility Innovation Repeatability 4

A disaster Risk Hazard Bad luck 2

Product
Specification delays competition Testing Staff turnover 3
throughput pull time push time queuing time 1
inputs factor of prod output production 2
validity variation variety availiblity 3
Capital Raw materials Management Labor 3
Output/input output/output output/quality input/input 1
Methods and Technology
link audit work 1
moving material handluse production 2
Light industries small indsutri heavy industries industries 3
profit loss sale Retails 4
Autonomous maintSystem maint maintennance Breakdown 1
maintennance System maint Breakdown maintenan Autonomous m 3
Meantime waittime time Downtime 4
Periodic maintenanmaintenance Downtime time maintena 1
Periodic maintenanPlanned maintmaintennance over maintena 2
Construction ProjecProjects IT projects work projects 1
construction ProjecResearch ProjWork Projects Auto projects 2
Research projects IT projects Reengineering Projectswork projects 3
Functional managerCustomer Director of project ma Project manage 3
Local infrastructureWorker educati Product content requir Exchange rates 4
Pure Material Material Impure Material Non Material 1
Pure Material Impure MateriGross Material Non Material 3
time study flow diagramspredetermined time stahistorical expe 2
smaller labor pool individual dif higher capital costs lower wage rat 1
Non-financial-incentives
financial-incentives Incentive Money 1
Non-financial-incentives
financial-incentives
Semi-financial incentives Incentive 3
Non-financial-incentives
financial-incentives
Semi-financial incentives Incentive 2
Benchmarking Cause-and-effect diagramHistograms Scatter diagrams 2
Benchmarking Cause-and-effect diagram Pareto analysis
The plan-do-check-act cycle
4
Quality area Quality Assurance Quality analysis quantity auto 2
Just In Time Just in test Just in Trade Just in Term 1
Tangibility Perishability SimultaneityDegree of customer contact
1