CV Rockhaya

ROKHAYA DABA DIAW
3614 Saint-Urbain Street,

H2X2P3, Montréal French Teacher
(438) 342-5161
rokhayadaba54@gmail.com
SOFT SKILLS
• Verbal and written communication skills

• Taking initiative and being proactive
• Detail-oriented, time management
With a background in • Organizing/conducting meetings and coordinating events
Management, I gained valuable • Customer service and retention
• Teamwork skills
experience through international
• Learning and utilizing different computer programs.
internships and positions in HR
and project management.
Highly motivated, outgoing and EDUCATION

with great interpersonal skills, I’m
ready to successfully perform the Graduate Diploma in international Business
missions entrusted to me, in a McGill University - Montreal, Canada, 2018-2020
• Courses include: Applied Marketing, Corporate Finance, Introduction to
stimulating environment. International Business, Canadian Import Export and Customs Regulations,
International Business Policy, Writing for Graduate Students, Communication
and Networking Skills, Developing Leadership Skills, Global Marketing
Management, Accounting, Applied Statistics, Business in Emerging and Asian
LANGUAGUES Markets.
• Relevant Learning applications: Cases studies in International Affairs, Nestlé’s
French, Wolof:
Supply Chain Analysis, Marketing Plan of Maven, Financial Statements’ Analysis
Native languages (ex: Apple), Networking organization and presentation.
English: C2
Master’s Management of Organizations
Mastered IAE School of Management – Nancy, France, 2017-2018
• Exchange program. Courses: Written English, Behavior in Organization,
Spanish: C1 Strategic Human Resources, Business Economics.
• Second semester at IAE School of Management. Educational units:
Advanced Organizational Management, Institutional Environment, Management Tools,
Internship and research paper.
IT SKILLS
• Microsoft Office (Word, Excel Licence Sciences de Gestion, equiv. Bachelor’s in Management Sciences
VBA, Outlook, Powerpoint) IAE School of Management - Nancy, France, 2016-2017
• Google GSuite • Specialized in Business Management. Main modules include: Human Resources,
• WordPress, Social Medias. Financial Accounting, Marketing, Communication, Economics, Business Law
• Final year project: Creation of a step-by-step guide to present the
different phases of a business creation.
ACTIVITIES
• Running regularly, reading, Baccalauréat Économique et Sociale (French Leaving School Certificate)
travelling with friends in Europe, Lycée Dupuy-de-Lôme – France, 2014
America and Africa.
INTERESTS WORK EXPERIENCE

• Attend conferences and participate
in discussions circles about Human Project Coordinator Volunteer at Racine Croisée - Montreal, QC,
Rights, Impact Investing and Food Canada, 05/2020 - 09/2020
Waste Prevention.
• Organize financial files, reports and prepare funding applications
• Develop project strategies with the founders
• Organize and coordinate events, contact with medias
• Utilize spreadsheets to track budgets and dates.
• Key achievements: Successfully planned and implemented projects from the
beginning to the end. Managed budgets of +100K each for +10 projects.
Customer Service Representative GEXEL Telecommunications - Montreal,

QC, Canada, 05/2019 - 07/2019
• Processed incoming calls to assist customers in French and English.
• Identified clients’ problems, performed geographical location spotting and send
the appropriate service.
• Analyzed member accounts to determine additional products and services.
• Key achievements: Positive customer feedbacks on the quality of service: 250
clients served per week on average.
Sales Advisor SOURIS MINI - Montreal, QC, Canada,

11/2018 - 12/2018
• Welcomed and advised customers on tailored offers.
• Provided detailed information about products and clothes.
• Updated records related to sales, returns and stock availability.
• Received payments, created invoices, issued receipts.
• Key achievements: Met or/and exceeded sales objectives every week and
earned commissions for selling special items.
Project manager intern APAMSP de LORRAINE - Nancy, France

05/2018 - 08/2018
• At the headquarters, created an organizational tool for the employees: the risk
management plan for the main office and 4 centers.
• Updated the Quality Action Pan
• Research, market and territory survey within the framework of the Briey’s
Project (the implementation of a new center)
• Created the organism’s graphic charter using PowerPoint
• Visited the 4 centers, participated in quality meetings and wrote reports and
synthesis of the discussions
• Organized and coordinated a conference with more than 100 partners of the
medico-social sector.
• Key achievements: Presented a plan for the Briey Project’s research at the end
of the internship and wrote a research essay about internal communication.
Human Resources intern BANQUE de L'HABITAT - Dakar, Sénégal,

04/2017 - 08/2017
• Performed pre-interview phone screening calls and diverse admin tasks.

• Payroll: Calculated taxes and returns.
• Managed procedures to integrate newcomers: hiring declaration, mutual
affiliation, termination.
• Payroll: Calculated taxes and returns.
• Key Achievements: Audited and submitted bank reconciliation statements
without error.

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ROKHAYA DABA DIAW

3614 Saint-Urbain Street,

• Verbal and written communication skills

Highly motivated, outgoing and EDUCATION

INTERESTS WORK EXPERIENCE

Customer Service Representative GEXEL Telecommunications - Montreal,

Sales Advisor SOURIS MINI - Montreal, QC, Canada,

Project manager intern APAMSP de LORRAINE - Nancy, France

Human Resources intern BANQUE de L'HABITAT - Dakar, Sénégal,

• Performed pre-interview phone screening calls and diverse admin tasks.

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