Way back in 1994, as we worked our way through our One of those critical ZingTrain contributions is the and

s is the and waiting for bosses to get their act together, this is
12th year at Zingerman’s, my business partner Paul Zingerman’s Training Compact. Maggie Bayless designed about all of us—me, you, and the newest member of our
Saginaw and I began to share our 2009 vision with the it all the way back in 1994 and it continues to underlie all organization—all getting our act together, taking respon-
world. The details of how it happened (and a copy of the of our training work. In a nutshell, the Training Compact sibility for the health of the whole and health of each
vision as well) are included in the pamphlet, “The Story of is the idea that both the trainer and the trainee are both other. In the context of this essay, I am, of course, writing
Visioning at Zingerman’s.” In that six-page-long vision— fully responsible for the quality of the training. Each party about our company. It might well though be something to
the first we had ever written—we shared our commitment takes total, 100% responsibility, for the effectiveness of consider for yours as well. And as you consider the com-
to creating what we had decided to call a Community of the work. (Yes, I know, that adds up to 200%!) When the munities and the country of which you are a part, perhaps
Businesses. As we envisioned back then, all the businesses Training Compact is in place, we undercut the kind of you’ll see that this approach could well apply there too!
in our imagined Community would all be located here blaming and finger-pointing that’s so endemic in much British author and business thinker Jon Alexander, to my
in the Ann Arbor area. Each would be part of the bigger of the world. Neither party can effectively just complain knowledge, has never met Maggie Bayless, and he has
Zingerman’s Community, yet at the same time, it would about the other, since each is fully responsible for the pretty certainly never been to a ZingTrain seminar. But, as
also have its own unique specialty. Each Zingerman’s busi- effectiveness of the outcomes. is often true of good ideas, he has arrived on his own at a
ness, we wrote, would have a “managing partner”—some- The Training Compact, I can see now all these years later, very similar conclusion to what she conceived of back in
one who owned part of, and ran that business, acted as was (and still is) an approach that has helped us to create 1994 when she came up with our Training Compact: that
mine and Paul’s equal (we did then and still do, use con- an organization in which everyone is responsible for the it’s time for us to stop acting as “consumers” waiting for
sensus decision-making at the partner level); someone health of our business. Where, of course, leaders have a bosses and presidents to pick up their pace. Instead, as
who had a deep passion for what their business would do. large and important role to play, but where, at the same ZingTrain has been teaching for 30 years now, it’s time
Which businesses we would open in this newly envisioned time, everyone else is responsible as well. It is, I would for each of us to take full responsibility for what we are a
Community, we had decided, would be dependent on the suggest, a much more effective, more equitable, more part of. Alexander refers to his work on this as “the Citizen
dreams of this prospective partner. The work, of course, engaging way to approach organizational life. A place Story.” It’s the idea that we are all active citizens, work-
needed to fit our values and vision, but within that frame, where everyone is 100% responsible for their own work, ing together to shape the companies, communities, and
it was far more about what they were excited about than of course, but also fully responsible for the health of the yes, countries, of which we are a part. That we can stop
it was about Paul’s and my particular preference. As whole. Instead of the typical top-down, we’ve opted for waiting for bosses to get their act together, and instead,
we already understood then—and have had reinforced all-in! start taking action.
many times over the last three decades—it is infinitely This exceptional ZingTrain-inspired framing underlies The essay that follows builds on all of that. It’s a tribute
easier to have an idea (I have hundreds) than it is to find the essay that follows. It is a recommendation, a belief, a to the philosophical foundation that ZingTrain has helped
values-aligned people who want to actually spend 20 or theory, about a different way to approach our lives, one build here at Zingerman’s over the last 30 years. And a
30 years patiently implementing one. in which everyone at every level—of our companies, our simultaneous salute to active participation—in the or-
The first person who reached out to suggest that they communities and, if you want to dream big, the entire ganizations and communities of which we are a part—in
wanted to be part of this newly imagined Community of country—takes responsibility for the whole. A way to the belief that it is one of the best ways we can change
Businesses as a managing partner was Maggie Bayless. Her work in which leaders approach those they’re leading our work worlds and contribute positively and actively
passion—both then and now—was training. The business as intelligent equals who have a lot to offer, people to be to the country in the process.
that came out of that conversation was called ZingTrain. involved in valuable peer-to-peer conversations instead
of being kept on the sidelines.
This year, ZingTrain is marking its remarkable 30th an-
This different approach is about changing the way we tell
niversary! Bo Burlingham, long-time editor-at-large for
stories: stories about ourselves, and about our role in the Ari Weinzweig
Inc. magazine and author of many great books, including
organizations we are a part of. Instead of being passive Co-Founding Partner of Zingerman’s
Small Giants, once told me that “Most people inside the
Zingerman’s Community will never fully appreciate how
much ZingTrain has contributed to making your organiza-
tion what it is.” As he usually does, Bo has a point. If you We’re Celebrating 30 Years of Timeless Training!
look at the percentage of sales that ZingTrain accounts
Founded in 1994, ZingTrain turns the big 3-0 this year.
for in the collective that is our Community of Businesses,
That’s 30 years of being a part of the Zingerman's Community
it may not look that big. If you were to assess things, in- of Businesses, 30 years of developing tools for our growing
stead, on intellectual capital, its contribution would show organization, and 30 years of helping others create more
up as hugely significant. So many of the key concepts, effective, engaging workplaces with what we've learned.
philosophies, and organizational recipes we rely on to Thanks for three decades of support–we wouldn’t be here
work the way we do have been created by ZingTrain. With- without you and we hope you’ll join us as we ride the rails
into our 30th year in business.
out ZingTrain, the ZCoB would be a wholly different place
than it has become. Subscribe to our newsletter to stay up to date. zingtrain.com

isSue #304 . may-june 2024 1

 Sandwiches and "Citizens"
Sandwiches and Citizens in the
the 21st
21stCentury
Century
Why Our woRkplaces and thE WOrld NEed Us to SteP Up to Active inclusIon
Writing this in the spring of 2024, it is very clear that be- • Everyone involved adopts the approach that we are • The Consumer Story, which began back in the middle
tween now and November, national elections will dominate all active participants in the organization, not just of the 20th century and continues on today,
news cycles. It seems clear too that how each of us decides consumers choosing options from a menu that man- • And last but not least, what they call the Citizen
to vote this fall will have a very meaningful impact on the agement has created for us. Story, which has, quietly, already begun to play out,
future of the country. I could say more on the subject, but • While the quality of everyone in leadership’s work and which they—and I—hope will be the dominant
for the moment, I’ll leave it that. matters in a big way, this model means that blaming story in the future.
“bad” bosses is not a legit reason to opt out. That As the English co-authors explain,
In the meantime, while news cycles spin, daily life continues
while power differentials, the effectiveness of in-
on apace. As Ukrainian poet, author, and musician Serhiy Today, we are living deep inside the Consumer
clusion, bias (systemic and personal), frustration,
Zhadan says, “History is written, of course, above, but it’s Story, a foundational story of humans as inher-
and ill feelings, are all very real and very important,
lived below.” While voting is one, very important, element ently self-interested and competitive. This story has
our commitment, as per ZingTrain’s approaches, is
of our responsibility as citizens, what I want to suggest here shaped not just individual behaviour but organisa-
to create organizations where every voice matters.
is that there is much more to our citizen responsibility than tional design, economic theory, the role of govern-
just what we do on November 5th. And that, as per Serhiy • We embrace the understanding that by becoming ment, morality—all of culture and society. But this
Zhadan, we can start that citizen story off in good ways by active and engaged citizens, we can, in the context is not as inevitable and inescapable as it feels, for
the we take responsibility in our own organizations. of the new pamphlet, help to actualize the idea of stories do change. Indeed, the Consumer Story has
“A Revolution of Dignity in the Twenty-First Century been in place for less than a century. Before this, we
It is my strong belief that if we can create organizations in
Workplace.” lived inside the Subject Story—as in “subjects of the
which its members feel like and act as “citizens”—in other
words, places where king”—which lasted centuries, casting the majority
In their 2022 book Citizens: Why the Key to Fixing Everything
of us as infant-like and dependent, with just a su-
• We each take full responsibility—as ZingTrain has is All of Us, Jon Alexander and Ariane Conrad frame modern
perior few capable of deciding and leading.
been teaching us for 30 years now—for the health history in the Western world with three stories:
And now? Now the Consumer Story is failing. The
of the whole organization of which they are part. • The Subject Story, which is the oldest of the three, Subject Story is resurgent.

The Subject Story The Third Way: The "Citizen" Story

This last bit about resurgence is a reference to places, both here in the U.S. and abroad, Neither the Subject Story nor the Consumer Story, as I see it, is very inspiring, or ultimately
where people are working to re-impose autocratic regimes on countries that have long an effective way to live and work. Alexander and Conrad offer assistance in the form of
functioned in the form of (highly imperfect) liberal democracies. This Subject Story is fa- a different story, one that is more positive, to my view uplifting, and, actually, very much
miliar to most of us. It shows up in fairy tales from the past, most regularly told versions aligned with what we’ve been working to do here in the ZCoB for many years now. While
of pre-modern history that focus on monarchies, and again in your news feed today. In the the Consumer Story continues to dominate and the Subject Story is trying to make a come-
Subject Story, one person is in charge; everyone else waits for orders and hopes for the best. back, they share:
The Subject Story is still, in many cases, the one that is in play in American business. A new story—the Citizen Story—is taking shape across the world, and in every
Bosses, for all practical purposes, are akin to kings and/or queens. Some, certainly, are aspect of society. In the Citizen Story, we see ourselves as the creative, capable,
kind; others can be cruel, but in both cases, the people at the “top” hold power, while staff caring creatures we are. We realise that all of us are smarter than any of us. We
members wait for direction, hoping that their leaders will do right by them. The Subject get involved.
Story is certainly the one we read about in the news in regard to Russia right now. It is Since, as I learned from Gareth Higgins, the story we tell about our lives “is the single most
the antithesis of everything we have worked to create here at Zingerman’s over the last important element in determining our happiness and the kind of life we will lead,” it makes
42 years. ZingTrain’s Training Compact, as I said above, is a very practical, down-to-earth, good sense to lean into this new story. I hadn’t thought of it that way until I read Citizen,
meaningful way to undercut that concept. but the Citizen Story is, in essence, what we have been working to figure out for nearly 42
years now here in the ZCoB. For clarity, when I say "citizen" here, I'm not thinking about
The Consumer Story formal "national citizenship," but rather each of us choosing to be active and constructive
In the middle of the 19th century, the Western world began to live in what Al- members of the communities of which we're a part.
exander and Conrad call the Consumer Story. It remains the dominant one As Alexander and Conrad make clear in their book, we are not the only ones engaged in
in the U.S. today. The Consumer Story is the story of the Industrial Revo- this experiment. Given that you’re reading this, it’s likely you’re living parts of this more
lution. Instead of “subjects,” business owners hired employees. In the constructive, engaging, and inspiring Citizen Story as well. Alexander and Conrad write,
context of what Alexander and Conrad are writing, staff members can
Citizens are humans who want to shape the world around us for the better … To be
be seen, quite compellingly, as “consumers of jobs.” They shop around
a Citizen is to care, to take responsibility, to acknowledge one’s inherent power. To
for the best position they can find and then make their “purchase.”
be a Citizen is to cultivate meaningful connection to a web of relationships and
While “consumers/employees” in good company settings might have
institutions. …To be a Citizen implies engagement, contribution, and action rather
some small say in the way their organization is run, decisions are
than a passive state of being or receiving.”
mostly still determined at the top by owners, managers, and bosses.
Part of the work of those in charge is to make sure that the “product In the Citizen Story, as people demonstrate daily in the way they live their lives, it’s no longer
and services” that they were “selling” to the staff were appealing and ef- about waiting for the boss to be better or, for a king or queen to issue the right commands.
fectively competitive. Still, though, like the subjects in the first story, the Instead, it’s about acting as a full participant in the process. Is it awkward to engage more
consumers/staff members still wait on the power of the upper-level leader. fully in this way? Of course! But as writer Baratunde Thurston reminds us, “We do these
things not because they are easy, but because they are hard.” Thurston suggests that we
Fifteen years before Citizens came out, author Peter Block shared parallel
start to think about the word “citizen" as a verb. “To citizen,” he says, means “to commit to
thoughts in his classic and compelling book Community, in which he warns,
each other.” Alexander and Conrad convey a similar message: “We recognize the difference
“Consumers give power away. They believe that their needs can be best sat-
between being a citizen and being a consumer. The difference between subject and object.
isfied by others—whether those others are elected officials, top management,
Citizens have the capacity to create for themselves whatever they require. Citizens have
social service providers, or the shopping mall.” I now really understand what
power, customers have needs.”
philosopher Richard Rohr writes when he points out that living in the Consumer
All of which, finally, comes around to my insight about inclusion. It remains incredibly im-
Story “produces a consumer culture that centralizes
portant work, but this new way of thinking reframed the way I was imagining it. Maybe,
wealth and power and leaves the rest wanting
reflecting back, it’s what Alexander and Conrad refer to as a revelation:
what the beneficiaries of the system have.”
Rohr’s writing certainly describes much of the A revelation heralds more than new knowledge or evidence, more than just a re-
modern-day work world. And while “buying alisation of what is not yet known. When we experience a revelation, our whole
power” sounds good at some level, as Peter perspective shifts; everything changes, because we change. We see with new eyes.
Block points out, when it really comes down to I’m still working out these new thoughts about inclusion, but that “working out” will, I
it, “the power of the consumer … is no power believe, go better if we do it, as per the Citizen Story, together.
at all.”

2 isSue #304 . may-june 2024

Putting Active Inclusion into Practice
This essay, then, is my awkward way of drawing on the idea improvement methods that are designed so that anyone “You can’t make anyone include themselves.”
of the Citizen Story in a highly imperfect attempt to begin a who sees a chance to make things better should be able
In the spirit of the Citizen Story, I started to think about
conversation. Putting it in print starts to make it real. And in to initiate it. I still teach the new staff orientation class,
what that might mean, how power could be more effec-
the spirit of everything I’ve written about above, the ideas which is, in essence, an invitation into inclusion into the
tively shared in equitable ways, and how we might treat
are shared here in the belief that we can create more effec- organization. Notes from huddles go out to everyone. Part-
inclusion as an experiment between equals. With our work
tively by working together. As Alexander and Conrad point ners regularly work side by side with staff, and, generally,
in training, the construct we came up with 30 years ago
out, including each other in conversation in this way is: I hope, are pretty accessible. Everyone who works here has
is what we call our Training Compact. It balances the re-
… in some ways a simple shift … [and yet] the world a chance to become an owner.
sponsibility between the trainer and trainee. Not in the
changes in an instant. … It is to acknowledge the in- I’m not, to be clear, saying we’re so great. Just listing off old idea of 50-50, but rather with each party—the trainer
herent worth and potential and power of every one some of the many ways in which it is possible to lean in and the learner—taking full responsibility for the effec-
of us to contribute what we each uniquely have to when someone begins working here. Are there barriers tiveness of the training. What hit me is that, although I’d
offer, just as all the lifeforms in an ecosystem have that still make it difficult to “come in”? Of course. Language, never previously realized it, for inclusion to truly happen it
a vital role to play. To accept that all of us are al- experience, class, race, age, neurodiversity, anxiety, power requires a similar construct; both the organization and the
ways smarter than any one of us. To trust ourselves differentials, and a thousand things that we don’t want to individual need to take full responsibility for it happening.
and each other. get in the way can still make it much harder for some than Yes, of course, the burden of beginning the move towards
Like everything we do, and everything we work on, we have others. For all that we already do, we are determined to more meaningful inclusion must begin with the business.
much more improvement to make on creating a more in- get better, to become ever more effectively inclusive in We need to honor all our members in meaningful ways,
clusive workplace, ways in which we invite everyone here the coming years. One day last winter, though, it suddenly help their voices to be heard, support and encourage them
into the workings of the organization. We have open book dawned on me that inclusion was not something that the as they develop into who they are. But to really happen at
management. Most of our meetings are open. Our Diversity organization alone could make happen. In the same way a deeply meaningful level, inclusion, I started to see, still
and Inclusion workgroup has been very active for many that Maggie Bayless at ZingTrain taught us many years ago implies action by the individual as well. Effective inclusion
years now, teaching and speaking and sharing regularly that “you can’t make anyone learn,” it struck me that there requires free choice; people need to actively and actually
throughout the organization. We use LEAN and continuous was an important corollary I’d been missing with inclusion: decide to be included.

Getting Engaged!
To be clear, there are, absolutely, a thousand good rea- in the Twenty-First Century Workplace” that I’ve written they engage on all sides—with employees, customers,
sons to not include oneself. I have, I know, opted out of far about extensively in the new pamphlet. Dignity, as I’ve been suppliers, communities. When our institutions see
more opportunities than I can recount. I’m not alone in that. defining it, means: people as citizens rather than consumers, and treat
There are plenty of good people working here who have • Honor the essential humanity of everyone we us as such, everything changes. … By embracing, en-
any number of socio-economic advantages, but for good work with. acting, and fortifying the Citizen Story, we will be able
reasons of their own, opt out of including themselves. The • Be authentic in all our interactions (without to face the challenges of economic insecurity, climate
decision to engage, awkward as it is for me still, increases acting out). crisis, public health threats, and political polarisa-
my energy once I get going. The choice to include myself is • Make sure everyone has a meaningful say. tion, together. We will be able to build a future together.
also where I can apply what I’m learning from my studies • Begin every interaction with positive beliefs. And we might just be able to have a lot of fun doing it.
in real life to help others around me. It’s where I start to • Commit to helping everyone get to greatness.
see possibilities. Can we do it? I like what Winona LaDuke says about the
• Actively work to create a meaningful sense of
constructive and inclusive changes she’s helped lead her
Ojibwe activist and author Winona LaDuke seems to me to equity.
community: “It’s up to us—we’re making the future.” Let’s
model this work. She has very much lived the sort of en- Working, living, participating as a full and equal citizen— make it one that everyone participates in, actively, caringly,
gaged active citizenship that Alexander, Conrad, and Block someone who takes responsibility for the whole and who and collaboratively! Here’s to good things to come!
all invite us into. As she describes it: has a meaningful way in how the whole is run—is a way
to practice dignity. In the spirit of which, the citizen/staff
We may not be the smartest, or the best looking, or
member/participant in the organization (which of course
the richest, but we are the people who live here. We
includes me) commits to something like what Peter Block
decided we wanted to make decisions about the
suggests in Community:
future of our community.
• Hold oneself accountable for the well-being of
Journalist Tom Nichols writes, “For most of us … democracy
the larger collective of which we are a part.
is preserved one day, and one conversation, at a time.” In-
• Choose to own and exercise power rather than
clusion, I’ve come to believe, is much the same. It starts with
defer or delegate it to others.
a company—or a community—actively opening itself up to
• Enter into a collective possibility that gives
that sort of conversation, treating everyone new who en-
hospitable and restorative community its own
ters with dignity, respect, and an inclusive, equitable spirit,
sense of being.
being open to implementing input, making real-life changes
• Acknowledge that community grows out of the
that leaders would not likely have ever come up with on
possibility of citizens. Community is built not
their own. People need to know that they really do make a
by specialized expertise, or great leader-
difference, and they need to see and feel that difference in
ship, or improved services; it is built
action. They need to see other folks who look like them in
by great citizens.
upper-level positions to help enhance their belief that they
• Attend to the gifts and capacities
can get there too. At the same time, inclusion in the way also
of all others, and act to bring the
requires the new member of the group, awkward as it is for
gifts of those on the margin into
most of us to do so, to decide to actively include themselves.
the center.
When we do this work with inclusion well, it brings the Cit-
It would certainly require everyone—orga-
izen Story alive, and wonderful things can be co-created.
nizations and individuals—to lean coura-
As Peter Block frames it,
geously and caringly into the space between
A citizen is one who is willing to be accountable us in order to improve the work experience
for and committed to the well-being of the whole. of everyone we hire, and in the process, the
A citizen is one who produces the future, someone quality of everything we do. As Alexander
who does not wait, beg, or dream for the future. and Conrad write, the Citizen Story:
The Citizen Story, as I’ve come to see it, as a practical par- … will transform the way organisations
allel to, and a way to implement, the “Revolution of Dignity across sectors are structured, and the way

isSue #304 . may-june 2024 3

 One of the World's Top Jewish
Food Experts Visits Zingerman's
An Interview with Joan Nathan
Meet Joan Nathan, world-renowned authority on Jewish cooking, James Beard and IACP award-winning author of 11 cook-
books, New York Times and Tablet Magazine contributor, star of the PBS television series Jewish Cooking in America with Joan
Nathan, University of Michigan alum, and friend of Zingerman’s.
We’ve followed Joan’s career and admired her work since she met our founder Ari’s mother in the kosher section of a Chicago
grocer in the ’90s. Joan shines a spotlight on the spectrum of flavors and traditions of Jewish food that exist all around the
world, something near and dear to our hearts here at Zingerman’s.
I sat down with Joan in advance of her upcoming tour for the release of her twelfth book, My Life in Recipes (Knopf, 2024).
Her trip includes stops at The Temple Emanu-El Streicker Cultural Center in New York City, Akasha restaurant in California,
The Smithsonian in Washington D.C., and Ann Arbor to visit us (and you?) at Zingerman’s Roadhouse on May 7! After our in-
terview, I found myself missing my grandmother, daydreaming about traveling more, and wishing I could tear into a warm
loaf of challah with Joan.

Sara Hudson
Zingerman’s Creative Services Director

Sara: Your newest book, My Life in Recipes: Food, Family, and Memories is part Sara: For the most part, you have been baking a loaf of challah every week since
memoir, part cookbook, and organized almost like a travel diary. How did the the 1970s. Does anyone ever bake it with you?
idea to present your story that way come about? Joan: That's a good question. My assistant Hannah is a very good baker. She'll help me and
Joan: I thought, “What should I do next?” I told myself this is the time to stop and do a last I'll learn from her. I rarely buy a challah. Most of the time I do make it. It's not very hard to
book. I've had a really interesting life. My editor suggested I do a totally new kind of book do once you know how and it can be done very quickly. My hands in the photo on the cover
that nobody's ever done. Very often chef memoirs put one recipe at the end. She said, “Why show I've been making it for a long time! I try to have a Friday night dinner either at my
don't you do a memoir and recipes?” house or somebody else's every week, and I make the challah.
Sara: Tell me about the process of creating the book.
Sara: I love the recipe in the book you call Seasonal Challah. What inspired that?
Joan: The process took a few years. I started writing, but my husband got very sick and he
Joan: That just happened. I live in Martha's Vineyard in the summer and I have a big garden
died. And then, of course, there was Covid after that. At first, I couldn't do anything for sev-
with lots of herbs. I took whatever seasonal herbs there were and put them in my challah
eral months, but then I went to visit my daughter in New Orleans and I started writing. I got
dough. I thought it was really good, and if you make it at home, you can do that. I have tar-
up very early in the morning and wrote in bed, which I love to do. I would take long walks
ragon in my garden and it’s one of my favorite herbs, but I like to save it for other things
and think about what I had written. Then I'd put it all away and take a break. In the end,
besides challah. You have to have a strong flavor to get through the baking. I like using basil
my editor cut 30,000 words. I had so many stories to tell! Putting it all together amazed me.
in the summer and rosemary in the fall. I also like putting anise in my challah which makes
Sara: Some of my favorite parts of the book are the old photos, diary entries, and for such a wonderful flavor. I don't like raisins in challah. Raisins are for stuffed cabbage,
letters to your family. Who do we have to thank for saving all of those? with onions, pine nuts, Italian spinach, and sardines.
Joan: My mother saved everything for me. When I went to France as a student, when I went
to Israel to work—she saved all my letters. I saved my diaries. I wrote my diary in French
when I was studying in France. I can't believe I did that!
Sara: As you collected your life stories was there anything you thought, “I can’t
believe that happened!”?
Joan: We tried to keep the stories to be only about food but there are certain things I
wanted to include, like the time I met Marilyn Monroe. I found it in my diary from when I
was 12 years old. I saved her autograph. It's framed in my house. May 7: Meet Joan Nathan
in person
Sara: What led you to this full life of travel and learning?
Joan: Maybe this is because of my parents, but I've always felt I could do whatever I wanted
to do. I thought, “Just do what you want in life. I mean, just go for it.”
Sara: Tell us about one of your favorite more recent trips.
Joan: I was taken with cinnamon because in the Geniza, a hidden trove of ephemera in
Enjoy a four-course meal while you Tickets
synagogues and mosques in the Middle Ages, I found mention of the spice. For my 70th
hear from Joan about her 60 years & Menu
birthday, I told my husband I wanted to go to Sri Lanka with the whole family because that
of traveling, writing, and cooking.
was the home of cinnamon. Before I go anywhere, I find families to go to see and see the
place through their eyes. I went on my own to a family in a neighboring town that worked
Tickets: dinner $95, add book +$45,
in the cinnamon industry. They were making something just like a cinnamon babka on the
add wine pairings +$25
side of the street. I use that recipe in the book.

4 isSue #304 . may-june 2024

 Discover all of Joan Nathan's Cookbooks
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Sara: What do you have planned for your upcoming book tour besides your visit It’s not just in Arab homes, but Jewish homes in the Middle East and everywhere. You start
to Ann Arbor and the Zingerman’s Roadhouse dinner? slowly, whet your appetite, get to know people as human beings, and enjoy a meal together.
Joan: I'm giving speeches in San Francisco and New York. Ruth Reichl is interviewing me I've really seen this around the world, the importance of food and sharing it with a stranger.
at an event at Temple Emanu-El for 1,000 people! Sara: How do you approach your recipes?
Sara: What are you looking forward to about coming back to Ann Arbor for the Joan: The traditional food and recipes I study have been made the same for thousands of
first time in more than a decade? years, carried down from generation to generation. Sometimes we need to freshen them
up a little bit. That's what I try to do in my books, so there's a little bit of added color and a
Joan: Ann Arbor was a big part of my life when I was in school there. It was natural that I
little less fat, but the essential taste is there and that's the important thing.
would come back to it for this book. I’m looking forward to going back to my own history,
but some of the places I frequented in Ann Arbor decades ago aren’t there anymore. It’s just I think all of us live too disconnected from what other people's reality is and so that's what
sort of a memory, but Ari's made Ann Arbor so much more tantalizing with what has grown really interests me, trying to get the humanity of everyone. That's what I've tried to do for
from the Deli through the years. I need to see Zingerman's. I'm looking forward to seeing my whole life. I get a high from finding a recipe, but I don't get excited by fancy schmancy
how it has yet again morphed into something more, because it has every time I visit. I'm restaurants. Maybe that's why I like Ari so much, I have a feeling he's the same way. He’s
looking forward to seeing Ari. This is fun for me to see because I've been following Ari for discovering artisan food producers and highlighting those people. That's what I like to do.
years after meeting him in the early ’90s on a book tour. I just looked at a photo of him. He Sara: You've traveled a lot and experienced different cultures, languages, and
never had gray hair when I was there and he's got a little gray hair now. I do too, but I cover it. flavors. What was the common thread in those experiences and recipes?
[Joan proudly reading an excerpt from Jewish Cooking in America that references Joan: Humanity. Pride in what you're making. I notice that universally.
Zingerman's:] Sara: If you were to go back and add another chapter of what you've been eating
When I first heard about Ari Weinzweig’s Delicatessen in Ann Arbor, Michigan, I couldn't or making at home since completing the book, what would you include?
believe it was a deli in the home of my alma mater. It's not really a deli, but more of an Joan: Wow. That’s a tough one. I think I put it all in the book. I might have added the story
International Food Emporium like New York’s Zabar’s with the definite Jewish touch. of another adventure I've been on. Or I might have added something like brownies or choc-
Mr. Weinzweig, a dropout PhD candidate, has taken an academic and appetizing in- olate chip cookies because my kids really like them, but you can get recipes for those any-
terest in updating Jewish recipes like mushroom and barley soup going back in his- where. Actually, I have an update of a children's book coming out in November I did with
tory to the 19th century Eastern European version similar to that served at New York's my grandchildren called A Sweet Year. Every grandmother is going to want to buy this book
Second Avenue Deli. because the photos of my grandchildren are so good and I include fun things: a pomegran-
Sara: What will be on the menu when you host a special dinner and book signing ate punch, how to make cheese and butter, recipes for what I named East Coast and West
at Zingerman’s Roadhouse? Coast Brownies.
Sara: What do your grandchildren ask you to show them how to make?
Joan: Smoked Whitefish Spread, Galilean Hummus, and Syrian Mahammar all served with
bagel chips, Armenian Stuffed Grape Leaves, Mediterranean Salmon with preserved lemon Joan: They like to perfect making eggs in the microwave, it’s sort of like sous vide. They
and za’atar, and much more. For dessert, Ann Arbor Schnecken, those wonderful sticky experiment with different toppings and make faces with the eggs and Challah. We make
buns they used to serve at Drake’s that Frank Carollo also made at Zingerman's Bakehouse. pesto and pasta from scratch together all the time. I've even shown them how they can
[Editor's note: You might know them today as Obama Buns!] make their own fresh cheese.

Sara: One chapter title stood out to me: “Jerusalem: Learning About Living and Sara: I want to show you this well-worn Cooking with Joan pot holder that’s hang-
the Meaning of the Meal.” What do you think the meaning of a meal is? ing in our kitchen here at Zingerman’s Service Network. You're here with us.
Joan: Oh my gosh! Look at that. I don't even have one of those. I hope I get to meet you.
Joan: When you sit down with a person of a different background, maybe with different
You've really done your homework. Thank you so much.
beliefs, I try to take the time to watch the meaning of food within that meal. In that chap-
ter, I talk about going to an Arab home. The first thing served is coffee before the meal. It Sara: Thank you so much for your time. Congratulations on the book. We’ll see
leads into the meal. People just relax and as you talk to each other things sort of slow down. you at your dinner!

Father’s Day
FestivE (and flavorful) Mother’s Day
Zinglish MuFfins Amazing Burger Buns
DAys Ahead!
The recent cookbook release from
Zingerman’s Bakehouse, Celebrate Every Last Day of SchOol Memorial DAy
Day: A Year’s Worth of Favorite Recipes for Cosmic Cakes BlueberRy Buckle
Festive Occasions, Big & Small, is filled
with recipes just right for reveling in
these upcoming events: First Day of SuMmer JunetEenTh
SuMmer Fling CocOnut Black-Eyed Pea &
and Lime CofFEe Cake SwEet PotaTo SalAd

Pick up your copy to

join in the celebration!
Books are available at the Bakehouse, Deli, and Roadhouse.
Or head to zingermans.com or zingermanspress.com to have books shipped.

isSue #304 . may-june 2024 5

 Zingerman’s Gifts for
Mother’s Day & Father’s Day
Staff picks for flavorful ways to say thanks to whoever you celebrate with
Finding the perfect gift to raise up those who raised you can sometimes be a challenge, especially when you're working at Zinger-
man's surrounded by hundreds of specialty foods and experiences as gift options—hello potential decision paralysis! So, for those
who are celebrating this year (if that’s not you, for whatever reason, go ahead and flip ahead, we’ll see you at the next article!),
we’re here to help you find just the right thing. I talked to my colleagues across the Zingerman’s Community of Businesses (ZCoB) to
learn about their favorite gifts to give and receive. The result? A dozen ways to delight a loved one!

Lindsay-Jean Hard
Content Creator at Zingerman’s Creative Services

1. Surprise Hit Tinned Fish 2. A Night Out at Miss Kim

Admittedly tinned fish might not be the Miss Kim, a Korean restaurant, is helmed by chef and
first thing you think of when looking for a managing partner Ji Hye Kim. Chef Ji Hye grew up in
go-to gift for your folks, but it’s a top-notch Seoul, South Korea, and is obsessed with ancient
traditionally made food, and you know how Korean culinary texts and the finer points of fermenta-
we feel about those. Tinned fish has been a tion, but while her food is rooted in Korean tradition,
staple for us since the ’80s and ’90s, and we’re doing our best to make it a pantry it’s adapted to showcase our region’s bountiful produce.
staple for others too (if its current trendy status is any indication, it's working), by Seasonal case in point: the annual excitement around
sourcing stellar examples, from artisan companies like Ortiz, Ramón Peña, Patago- the late-summer return of her Miso Butter Corn is almost
nia… the list goes on and on. Paul from Zingerman’s Service Network often sends akin to a ZCoB holiday (mark your calendar for late July
his mom Ortiz tuna, it’s an especially great choice for tinned fish newbies. Tessie and join us in the celebration!). Abigail from Zingerman’s Bakehouse would love to be
from Zingerman's Delicatessen loves sending her folks the Tinned Fish Trunk from treated to a family dinner at Miss Kim, noting that the food is always delicious and the
Zingerman’s Mail Order, explaining, “The tins last so they don't feel like they have menu has great options for her child with allergies. Ji Hye recently received her fourth
to eat everything all at once and they're perfect for packing in a picnic when they James Beard nomination (flip to the back cover for more). The restaurant’s bookings re-
go hang out on Lake Michigan (just a short drive from their house)!” Find a pleth- flect her growing popularity, so if you’re planning on dining in, reservations are highly
ora of preserved fish at shop.zingermansdeli.com and zingermans.com. recommended. Book your visit (or place a to-go order) at misskimannarbor.com.

3. Tickets to Taste & Learn

It’s hard to beat the gift of an experience, and across the Zingerman’s Community of Businesses, you can find lots
of options for unique events and classes, whether you give one as a gift or enjoy it together.

• The Deli hosts tasting events with producers; special • Zingerman’s Creamery holds hands-on cheese-making
dinners at Greyline, their downtown event space; kids classes. Find out when mozzarella-making hap-
classes; and more. Check out their events calendar at: pens at zingermanscreamery.com/events.
zingermansdeli.com/events.
• Miss Kim brings in fellow chefs to collaborate with
• BAKE!, the hands-on cooking and baking school at Zin- Chef Ji Hye Kim on special meals and Ji Hye also occa-
german’s Bakehouse has a wide variety of in-person sionally leads online culinary workshops. See what’s
and virtual classes, kids camps, and special events. ahead at misskimannarbor.com/events.
See the full lineup at bakewithzing.com.
• Cornman Farms hosts cocktail-making classes, • Zingerman’s Roadhouse regularly hosts authors and
• ZingTrain delivers in-person and virtual training that summer kids camps, and other seasonal events. holds special dinners. Daniel B. at Zingerman’s Mail
shares actionable, effective tools used across Zingerman's See what’s happening at Order would love to receive tickets to an event at the
for individuals and organizations to adapt. Browse the zingermanscornmanfarms.com. Roadhouse, saying, “I am always gobsmacked by the
options at zingtrain.com/training. guests who are honored at these feasts.” View upcom-
ing events at zingermansroadhouse.com/events.

4. DinNer dElIveRED from 5. A Zingerman’s Reuben Kit

ZingermaN’s CAtERing Another marvelous meal option (one for those up for just a bit of hands-on
One of the best gifts of all might be effort) is a Zingerman’s sandwich kit—each one includes everything
a night off. And while we can’t ex- needed for your folks to make a deli sandwich of their dreams. In-
actly help with an entire night off, side the kit, they’ll find Bakehouse bread, your choice of sliced
Zingerman’s Catering is an excellent way meat, coleslaw, sauerkraut, Russian dressing, and more! Claire at
to give someone a night off from cooking. the Deli recommends it for any sandwich-loving dad (like hers),
It’s a favorite of Tessie’s, who says, and Daniel at Mail Order concurs saying,
The "Hot Entrees" menu from the Deli's Catering department is one of my My father grew up in Long Island and spent many years
favorite gifts to get (and give!)—it's a great way to have a special meal enjoying the Jewish delis, both on the North Shore and in
(most items come with sides to make it a full meal) that I get to sit back Manhattan—he knows the good stuff. The Reuben Kit de-
and enjoy with my family without the shopping, cooking, and dishes of livered to his door provided a taste of his past and knocked
making it myself! his socks off.
With size options to serve from 5 to 30, it’s a great option whether your family is Send a stellar sandwich to their stoop at
petite or party-sized. Visit zingermanscatering.com to browse menus and zingermans.com or order one for local pick-up
or delivery at shop.zingermansdeli.com.
order.

6 isSue #304 . may-june 2024

 6. Coffee from Zingerman’s 7. A Sweet Breakfast Spread
Coffee Company Sara from Zingerman's Service Network (ZSN) sums up how a lot of
Many of us could use a little extra pep fellow parents feel when she says, “I'd love to wake up to
in our step to start the day, all the bet- a breakfast spread I didn't have to make, that includes
ter when it’s single estate, small batch my favorites like a Bakehouse French Cruller, a Fruit and
coffees from the Coffee Company. Amy Cheese danish, a Cheddar Herb scone, and a pot of
from BAKE! would love to receive a bag Zingerman's Espresso Blend.” (Catch that? One more vote
of coffee, ground and ready for pour-over for coffee!) Another ZSN colleague, Jason, regularly gifts
(ideal with a side of the Candy Manu- Bakehouse Cinnamon Rolls, saying, “Cinnamon rolls
factory’s Chocolate Covered Peanut were always a treat that my mom would make on Sun-
Brittle!). Kendall from the Roadhouse days when I was growing up. Now, I can return the favor
agrees that coffee with a little some- by giving my dad the Bakehouse’s amazing version.”
thing sweet is an ideal gift, she prefers Create your own stellar breakfast spread at
to pair a bag of beans with “a bunch” of zingermansbakehouse.com and shop.zingermansdeli.com.
Tiramisu Stuffed Cupcakes from the Bakehouse.
Bag your beans from zingermanscoffee.com,
zingermans.com, or shop.zingermansdeli.com.

8. A Collection of Caramels
More than breakfast pastries are needed for those with a serious sweet tooth,
Brad from Mail Order makes a case for creating a caramel collection, explaining:
My mom is a sucker for caramel in all its shapes, sizes, and forms: pourable, dunkable,
chewable, scoopable, sandwiched between something else, on top of other things, infused
with other flavors—you name it, she likes it. The only culinary horizons my mom is interested in
expanding are in the caramel-related fields, so I always collect a few jars for Mother's Day and send
9. Handmade Pies from
them her way. It's a home run every year.
Zingerman’s Bakehouse
Allison at the Candy Store concurs, opting for McCrea’s Caramels, which offers flavors from Classic Vanilla to Find parent-pleasing pies at the Bakehouse—one of my dads
Single Malt Scotch to Rosemary Truffle. loves pie, so this is one of my personal go-to gifts for him.
Start your own caramel cache at zingermans.com, zingermanscandy.com, He’s partial to the fruity ones, Sara’s mom adores the Key
and shop.zingermansdeli.com. Lime, saying, “It reminds her of one of her favorite vaca-
tion spots and it's the next best thing to when I used to
make it for her, actually better.” For those who like to add
their own touch, the Bakehouse also offers hand-crimped
bake-at-home pie crusts made with butter. (And since you
get two crusts per pack, you could make one pie to give
away and one to keep…) Order Bakehouse pies and
pie crusts from zingermansbakehouse.com and
shop.zingermansdeli.com. Visit zingermans.com to
send the Bakehouse’s ship-worthy pies across the
country.

10. Special Staples

Upgrade your parents’ provisions and you’re giv-
ing them the gift of many great meals to come. 11. Monthly F ood C lu bs fr om
Yes, that could include the previously mentioned Zingerman’s Mail Order
tinned fish, but it could also be so much more. It’s the gift that just keeps on coming, month after
Paul loves to receive salami and cheese, and month—a regular reminder of what a great kid/
is especially fond of the Lowry Hill Provisions spouse/human you are. You choose when the first
salami that the Deli carries. Tessie likes to give installment ships; future shipments arrive every four 12. A Zingerman’s Gift Card
olive oil and vinegar (her current gifting pairing weeks (though you can customize that, too). And, best Can’t decide? A Zingerman’s gift card has you covered.
from the Deli is the We The Legend Piqual olive of all, the clubs all ship for free. Lisa from the Road- Lindsey at the Roadhouse considers it an awesome gift for
oil with the Sweet Cava vinegar), explaining, “My house delighted her father-in-law with the Bacon multiple reasons. As she explains, “It can be used at any
mom shops at her local farmers market all sum- Club, but if your giftee isn’t partial to pork, there are of our businesses to purchase whatever Zingy thing that
mer, these workhorse ingredients are quick and lots of other options sure to make ‘em squeal. There’s catches their eye and it doesn’t have to be used immedi-
easy ways to highlight the flavors of her veggie the Coffee Cake Club, Culinary Adventure Society ately—they never expire.” Pick one up at any Zingerman’s
finds of the week!” Fill your cart (and their Club, Jewish Deli Noshes Club, Kid-Parent Collabora- business or order one online at zingermans.com.
pantry) at shop.zingermansdeli.com and tion Club… truly something for everyone. Shop them
zingermans.com. all at zingermans.com.

Don’t brush me ofF!

Find orIgiNal ZInGermAN’s
Bonus! Let’s make it a baker’s dozen: art foR sAle at
13. A Zingerman’s Food Tour zingermaNsARt.MyShopifY.cOm
We’re not saying this would earn you favorite child status… buuut it might. a one-Of-A-kiNd
For a truly epic way to repay all of the grey hairs you’ve given them, con- gift!
sider the gift of travel to an international destination, like Spain, Den-
mark, Italy, and beyond. Our Food Tours take you behind the scenes,
with itineraries designed to highlight the history and culture of a region
through its food traditions. Tour guests visit with local food producers,
learn about the area’s specialties, and enjoy dining experiences celebrat-
ing the season’s harvest. Groups are small, and almost everything other
than airfare is included, so they can relax, enjoy, and experience the best.
Explore all of the options at zingermansfoodtours.com.

isSue #304 . may-june 2024 7

 Congratulations to
Chef Ji Hye Kim
Ms. Kim (and Miss Kim) Receive Repeat Recognition

Ji Hye Kim, chef and managing partner at Miss Kim, received We’re thrilled that she continues to receive
her fourth consecutive James Beard nod. Of the awards, national recognition for her culinary talents and
American chef James Beard’s eponymous nonprofit founda- commitment to the community and Ji Hye is too.
tion says: “It’s an incredible honor just to be on this list,” she
The mission of the James Beard Awards is to recog- told local news and information site MLive.com,
nize exceptional talent and achievement in the “I know there are so many amazing chefs and
culinary arts, hospitality, media, and broader food restaurateurs out there and not everybody gets
system, as well as a demonstrated commitment to the recognition, so I’m just humbled and excited.”
racial and gender equity, community, sustainability, This year, Ji Hye was a semifinalist in the Best Chef:
and a culture where all can thrive. Great Lakes category. She’s previously been a semi-
Here in the Zingerman’s Community of Businesses, we’ve finalist in the same category, as well as in the Out-
long known Ji Hye to embody those ideals. Opened in 2016, standing Chef category. (In addition to many other
Miss Kim’s menu is inspired by ancient Korean culinary tradi- well-deserved honors, like being named one of
tions, while highlighting seasonal Midwestern ingredients. Food & Wine’s Best New Chefs of 2021 and Miss Kim
Ji Hye is committed to prioritizing fair wages and equity in being named one of Ann Arbor’s “Most Essential
the food industry, completing programs like James Beard Restaurants” by Eater!)
Chef Boot Camp for Policy Change and Food Lab Detroit’s Stop by Miss Kim to enjoy a memorable meal and
Fellowship for Change in Food and Labor, and is working to support all of the great work Ji Hye and her team
support food security in the community with programs like are doing.
offering free kids meals on the to-go menu (along with the
option for others to donate in support of the program). Over here!

3723 Plaza Dr. #5

3723 Plaza Dr. Ann Arbor, MI 48108 3711 Plaza Dr. Ann Arbor, MI 48108 422 Detroit St. Ann Arbor, MI 48103 (inside Coffee Co.) Ann Arbor, MI 48108 3723 Plaza Dr. #5 Ann Arbor, MI 48108
734.761.7255 | bakewithzing.com 734.761.2095 | zingermansbakehouse.com 734.663.3400 | zingermanscatering.com 734.619.6666 | zingermanscandy.com 734.929.6060 | zingermanscoffee.com

8540 Island Lake Rd. Dexter, MI 48130 3723 Plaza Dr. #2 Ann Arbor, MI 48108 422 Detroit St. Ann Arbor, MI 48103 620 Phoenix Dr. Ann Arbor, MI 48108 100 N Ashley St. Ann Arbor, MI 48103
734-619-8100 | cornmanfarms.com 734.929.0500 | zingermanscreamery.com 734.663.3354 | zingermansdeli.com 888.316.2736 | zingermansfoodtours.com 734.230.2300 | zingermansgreyline.com

415 N. Fifth Ave. Ann Arbor, MI 48104

610 Phoenix Dr. Ann Arbor, MI 48108 418 Detroit St. Ann Arbor, MI 48104 2501 Jackson Rd. Ann Arbor, MI 48103 3728 Plaza Dr. Ann Arbor, MI 48108
734.275.0099 | misskimannarbor.com
888.636.8162 | zingermans.com 734.663.5282 | zingermansdeli.com 734.663.3663 | zingermansroadhouse.com 734.930.1919 | zingtrain.com