Module No. 5: Technologies Used in Banking
Module No. 5: Technologies Used in Banking
Module No. 5: Technologies Used in Banking
5:
Technologies used in Banking
Introduction
Technology has been a major disruptor in the way banking was done just a few years ago. While
the pandemic accelerated the adoption of technology across industries and sectors, our
dependence on these advancements has been magnified to a great extent.
As these technological advancements continue to disrupt the traditional ways of banking, we see a
whole new spectrum of newer and faster banking solutions. Online deposits, mobile wallets, e-bill
payments, and so on have fundamentally become a norm for how financial transactions are carried
out nowadays. With increased consumer demand for digital banking services, artificial intelligence
is also at the core of digital banking transformation. These advancements are predominantly
followed by the growth of fintech and neo-banks that are making the entire banking process more
convenient and hassle-free for customers.
1. Augmented Reality
Meaning of AR
AR is an experience where parts of users’ physical world are enhanced with computer-generated
input. It can provide an interactive experience of a virtual environment in the real world. AR can
make illusions look real, and users can do things as he or she would do in the real world. AR has
the capability of altering the current perception of the real world.
2. Block Chain
Blockchain, sometimes referred to as Distributed Ledger Technology (DLT), makes the history of
any digital asset unalterable and transparent through the use of decentralization and cryptographic
hashing.
A simple analogy for how blockchain technology operates can be compared to how a Google Docs
document works. When you create a Google Doc and share it with a group of people, the document
is simply distributed instead of copied or transferred. This creates a decentralized distribution chain
that gives everyone access to the base document at the same time. No one is locked out awaiting
changes from another party, while all modifications to the document are being recorded in real-time,
making changes completely transparent. A significant gap to note however is that unlike Google
Docs, original content and data on the blockchain cannot be modified once written, adding to its
level of security.
Meaning
• A blockchain is a digital ledger or database where encrypted blocks of digital asset data are
stored and chained together, forming a chronological single-source-of-truth for the data.
• Digital assets are distributed, not copied or transferred.
• Digital assets are decentralized, allowing for real-time accessibility, transparency and
governance amongst more than one party.
• Blockchain ledgers are transparent any changes made are documented, preserving integrity
and trust.
• Blockchain ledgers are public and constructed with inherent security measures, making it a
prime technology for almost every sector.
4. Quantum Computing
Quantum computers are an entirely new type of hardware, operating on quantum physics principles.
While traditional computers use bits and a binary system of representing the information (either zero
or one), quantum devices store the information in qubits, which can find themselves in a particular
state, superposition. This allows them to process a vast amount of information significantly faster
than classical devices. However, quantum hardware technology still needs to develop; therefore,
most of the advantages that quantum computers offer compared to conventional computers are
almost entirely theoretical.
Companies in the banking and financial sector are already experimenting with this technology to
either harness its potential or take precautions with regard to its implications.
Benefits
• Regulatory Compliance and Fraud Detection: As financial institutions increase their
vigilance; fraudsters alter their behaviour. Since large sum transactions are flagged for
investigation, fraudsters have learned to deal in amounts just under the limit of detection.
Without proper analysis, criminal activity can go undetected despite meeting the prescribed
requirements. This is one area where artificial intelligence is genuinely superior to humans.
Artificial intelligence analyses large amounts of data and picks out suspicious transactions.
Manually analysing such transactions leads to mistakes. Without an AI fraud detection
system in place, it’s a field day for criminals to launder money or finance illegal activities.
• Improved Investment Evaluation: The decision to invest is still in the hands of human
analysts. Investment analysis software makes the process easier and accommodates more
variables. If the institution has interests outside its national borders, accessing information
can be time-consuming. Assessing a new environment can be a challenge, but the right AI
software is instrumental in hastening the process.
• Better Customer Experience: In the quest for a shorter turnaround time, a Decision
Management System (DMS) can reduce the time it takes to capture Know Your Customer
(KYC) information and eliminate errors. In addition, with proper business rules software,
business decisions can be implemented and rolled out without lengthy procedures.
Banks can earn the trust and confidence of clients by reducing turnaround time. In addition,
DMS software can reduce approval times for facilities.
Sometimes, bank employees open accounts erroneously, leading to restrictions placed on
client accounts. That can be very frustrating for a client. Accurately capturing client
information and correctly setting up client accounts ensures a smooth experience for your
customers.
• Reduced Operational Costs and Risks: With increased accuracy, the number of people
the organization needs to assess transactions and activities is further reduced. There’s also
a benefit to employee wellness. For example, a DMS reduces data entry time, meaning your
team can spend more time innovating and focusing on core business tasks.
• Improved Loan and Facility Evaluation: Using credit scores to evaluate eligibility for
financing often relies on outdated information, misclassification, and errors. However, these
days there’s so much more information available online that can give a more realistic picture
of the person or business under evaluation. An AI-based system can give approval or
rejection recommendations by considering more variables even when the party, whether
personal or business, has little documentation.
Benefits
• Optimized Business Prediction: The most significant characteristic of prescriptive analytics
is its prediction decision. The future of data analytics is none other than Prescriptive Analytics.
It can go beyond the prediction of upcoming events in the business and make excellent
strategic judgments. The advantage of prescriptive analytics is whether there is a shift in
pricing or any new situation, business owners can check how some tools can affect their
business.
• Enhance the Personalize Consumer Experience: Every customer prefers to have a
business with personalized experience. It can execute by gathering data from various
customers through a different medium. Later, with data analytics, a massive profile of the
customer is created, by which the companies can obtain insights. With data analytics, you
can predict customer behaviour and provide them a better-personalized experience.
• Dynamism: Another advantage of Prescriptive Analytics helps to accomplish the goal of
decision-making quicker, improve, and cost-effective. Hence, it enhances the productivity of
the business groups and helps to concentrate on their expertise domain.
• Such analytics have been created to be user-friendly, so it will help business users to
determine the next decision. This method also efficiently decreases data and communication
obstacles, so every group can improve its work.
• Improve Data Safety: No matter what business it is, there are always threats to its security.
Organizations can use data analytics to discover the cause of previous data breaches
through following analysis. The process can be long-drawn, but it will help to detect the cause
of the data breach. The information can ease IT find vulnerabilities and make it such a method
that it does not happen again.
The team can also use analytical models to block attacks. Companies can establish models
to work constantly, monitor, and keep the system on the alert. It will help you not mislay
essential data with data breaches.
• Make Decision Less Complicated: Every business owner worries before deciding that it will
work as per the plan or not. But with perspective analytics, it can be possible. The advantage
of perspective analytics is that it makes prediction less complicated. With the past-present
data, the future forecast of business can be more precise. The chances of risk also decrease
and make the strategic decision more valuable. With Prescriptive Analytics, the response of
the audience can be known and transform the method of decision-making of the company.