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    JD-Technical Support & Test Engineer

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    harleenkaurtalwar2002
    Affinsys AI is an award-winning software company that uses artificial intelligence to help large enterprises improve customer experience. It offers products like BankBuddy and TelcoBuddy to financial and telecom companies in 18 countries. The company has won several awards and been recognized by accelerators for its innovations.

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    JD-Technical Support & Test Engineer

    Uploaded by

    harleenkaurtalwar2002
    24 views2 pages
    Affinsys AI is an award-winning software company that uses artificial intelligence to help large enterprises improve customer experience. It offers products like BankBuddy and TelcoBuddy to financial and telecom companies in 18 countries. The company has won several awards and been recognized by accelerators for its innovations.

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    Affinsys AI is an award-winning software company that uses artificial intelligence to help large enterprises improve customer experience. It offers products like BankBuddy and TelcoBuddy to financial and telecom companies in 18 countries. The company has won several awards and been recognized by accelerators for its innovations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views2 pages

    JD-Technical Support & Test Engineer

    Uploaded by

    harleenkaurtalwar2002
    Affinsys AI is an award-winning software company that uses artificial intelligence to help large enterprises improve customer experience. It offers products like BankBuddy and TelcoBuddy to financial and telecom companies in 18 countries. The company has won several awards and been recognized by accelerators for its innovations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    About Affinsys AI Pvt. Ltd.

    Affinsys AI is an award-winning innovative software company with focus on application of


    Artificial Intelligence in enterprise customer experience. We offer our Enterprise SaaS
    products – TelcoBuddy, BankBuddy & InsureBuddy as white labelled CX solution to Mid-size
    & large enterprises.

    With laser sharp focus on Customer Experience automation for enterprises, we use Composite AI
    - Deep learning, NLP, computer vision, big data, recommendation system & speech analytics
    fused with our domain knowledge of working with 100's of enterprises across 50 countries to
    help them shift : from legacy to latest channels (Embedded Financial services), from transactions
    to goal based journeys (Personalized customer experience), from reactive service provider to
    proactive advisor (Robo/AI based advisory), from silos to ecosystem.

    We offer our Flagship Enterprise products – BankBuddy & TelcoBuddy as white labelled
    software to Financial services & telecom companies.

    Within a short span of 4 years from commercial launch, our innovative product has found rapid
    adoption with esteemed customers in 18 countries.

    Winner of the Startup World Cup- 2022, Startup of the year 2020 in UAE and Global
    Fintech of the year- 2019 in UAE, Affinsys has been fortunate to have been recognized for its
    innovations by leading accelerators in Middle East, Europe and Asia:

    • DIFC FinTech hive, UAE


    • Dice FinTech Ace, India
    • Microsoft for Startups, Global
    • AI ventures, UAE
    • Startup Academy of Money2020 Asia, Singapore
    • Startup Academy Money2020 Europe, Netherlands
    • Luxembourg Accelerator Bootcamp Luxembourg
    • FE Xcelerate, Vietnam – FE Credit and Medici
    • Dubai Chamber Market Access, UAE
    • JGI Fintech Accelerator, India
    • Village Capital, USA
    • Fintech Accel, USA

    Website : https://www.bankbuddy.ai

    Job Location: Whitefield, Bangalore


    Designation: Technical Support & Test Engineer
    Key Responsibilities:

    • Identify and tackle end user issues by interfacing with the Support and Development
    teams
    • Attend all client L1 issues and calls and closure within the assigned service parameters of
    response time by proper allocation of time to achieve customer satisfaction.
    • Have complete ownership of the service delivery process for the assigned customer base.
    • Serve as the first point of contact for customers seeking technical assistance
    • Work closely with the support and delivery team to resolve the issues and close the
    tickets.
    • Creating & executing test cases,, identifying and documenting defects and working
    closely with the development team to resolve issues.
    • Reviewing & analyzing system specifications.
    • Reporting & documenting technical issues.

    Requirements:
    • BE/B.tech – CSE, EEE, ECE.
    • Excellent communication skills, including proficiency in spoken and written English.
    • Customer-oriented.
    • Demonstrated sense of responsibility and problem solving skills
    • Documentation skills as per the requirement.

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