Call Center
Call Center
Call Center
The call center is a service desk, where the customer associate handles a
large volume of calls to render services to the client.
Professionalism
Politeness
Friendly
Courteous
Helpful
Friendly attitude
Ask the right questions
Accurate answers to the customer query
Professional phone relationship
Be the face of the organization
View a customer’s complaint as an opportunity to gain the
customer’s respect
Resolve complaints patiently
Freshdesk
Zendesk
Assistly
Zoho support
Kayako
UserVoice
Conversocial
Get Satisfaction etc.
39) What is the key aspect that helps improve
customer service?
The key aspect of improving customer service,
Give a positive response: Assure the customer that you are there
to help him and tell them that you require specific information
from them to carry forward
Personalize the conversation: Personalize with the conversation
and call the customer by name and refer to their company by the
name
Declare your intent and boundaries: Let your customer know
that you can solve the problem, and their demands are
reasonable. You should not allow the customer to continue if they
are too much aggressive; it’s time to use other strategies
Transfer the call: The best way is to switch on the call to the
most experienced personnel or supervisor. Sooner you transfer
the call, the customer will calm down –it’s natural psychology.
Discontinue the conversation: Warn customer if he continues
with abusive slang, you will end the conversation. If the customer
is still abusive even after speaking to them politely, it’s better to
discontinue the conversation by telling them to contact the
customer service complaint department for further discussion.
44) How can you resolve the problem to customer’s
Satisfaction?
To resolve the problem to customer’s Satisfaction, you need to follow
the following techniques.
Never say, “I don’t know.” Instead, say, ” Hold on while I look for
the information.”
Tell the customer it’s technical information and requires a
specialist. I’ll get back to you shortly with some possible solution
First, ensure to the customer, that you are not far from him, and
was busy with his task all the time
You have to give him an expression that he or she is the only
customer you are worried for
If required give him the explanation of the whole operational path
and the areas where the task can get slower