Your Technology Partner

AL-BALLA
Group
OUR STRENGTH

Accessibility Experience Smart Market Agile

20+ Cities ~4 decades Technology Depth 24/7 Available

Strong Cost Multiple Operationally Supported

Partnership Efficiency Technologies Efficient Internationally
ISO CERTIFICATIONS

ISO 22301 ISO 20000 ISO 27000

Effective Business IT Service Compliance of
Continuity Management Information Security

ISO 20000-1 ISO 27001 ISO 9001

Information Technology Information Security
Quality Management
Services Management Management
OUR TOP PARTNER

Titanium Premier Power

Gold
Partner Partner Services
Partner
Partner

Gold Gold Platinum Premier

Partner Partner Partner Partner
TECHNOLOGY PARTNERS
PROJECTS WE PROUD OF

Managed Services Infrastructure Cloud Unified

CSE / Expro Operation &
Projects Projects Communication
Frame Contract Maintenance
• High-Performance Projects Projects
• 20+ Years Partnership Computing (HPC)
First IT Devices • 20,000 Tickets • Private Cloud
• High performance • MS 12 Cities, 61+
Framework Agreement monthly • International VoIP &
storage Hospitals 150+
• 98% SLA • Field Support UC clinics
• Desktop, CCTV, Services • HIS & Haj
Network • Desktop MS • Largest Windows
10 Deployment
OUR CUSTOMERS
ACS SERVICES

IT Essentials Operations & Consultancy & Enterprise

Managed Services Quality Assurance Applications

Automation Data Management & Productivity & Datacenter

Analytics Collaboration Optimization

Cloud & Healthcare Cyber Emerging

Infrastructure Digitization Security Technologies
HOW WE DO IT

Assess Prioritize Propose Roadmap Implement Enhance

“As-is” “To-be” “Milestones”
ACS Services Catalog
Our Innovation, Your Transformation
 Enterprise Networking Solutions

Our Offerings •
•
•
Router & Switches ​
Wireless​
Load balancing ​
IT Essentials • Network Authentication ​
• Network Monitoring​
• End-User Devices & Workstations IT Operation & Maintenance
• Printing & Scanning
• Scope Engagement
• Interactive Screens and Projector
• Time & Materials Engagement
• MS & Frame Agreements
• Onshore & Offshore Manpower
• Support & SLA

Digital Transformation Cloud & Infrastructure

• Enterprise Applications • Cloud Solutions (Public, private, Hybrid)
• Automation • Enterprise Servers & Storage
• Data Analytics & BI • Active & Passive Enterprise Networking
• Emerging Technologies • Datacenter Solutions
• Consultancy • Low-Current, CCTV, Access Controls

Business Collaboration
• Unified Comminutions
• A\V Conferencing Solutions
Cyber & Network Security • Meeting Management Solution
• Firewalls & Web Security • Discussion and voting systems
• Sand Boxing • Contact center
• Identity Access Management
• Privileged Access Management Business Continuity
Virtualization
• DLP/KMS
• Remote Access Control • Server Virtualization • Backup & Archiving Solutions
• Endpoint Security • VDI • Continuous Availability Solutions
• SIEM Solutions (Log Analytics) • HCI • Storage Optimization
• SOC / 2FA and MFA • Converged Infrastructure • Disaster Recovery
IT Essentials
End-User Devices
Printing & Scanning
• Personal computers
• Inject Printers
• Workstations • Laser Printers
• Notebooks • Scanners
• Tablets • Consumables (inks, toners)
• Accessories

Managed Print Services &

Interactive screens and Frame Agreements
projectors
• Mobile app framework
• Interactive Flat Panel Display • Technology framework
• Smart Conference interactive Display • Testing framework
• 4K projectors
• Laser projectors
Enterprise Networking Solutions
Enterprise networking provides fast and reliable connectivity for end users as well as applications.
Applications are increasingly more distributed in the modern network and simplified networking
and security across wired and wireless

Increase efficiency Controlled access Higher productivity Lower Costs

through to company’s
collaboration resources

• Employees • Organizations • From • Combination

can work can deliver streamlined of server and
together on connectivity to test/dev with network
shared applications collaboration virtualization
resources and data tools and maximizes
remotely or in version efficient
an office control allocation of
resources.
Cloud & Infrastructure
Our Cloud & Infrastructure Services help simplify the deployment, configuration, management, and
monitoring of datacenters. We enable our customers to manage workloads by radically transforming
traditional computing to make it more scalable.

• Private Cloud • Rack and Blade • Design and Build • Cabling & Passive • CCTV
Servers Datacenters Components
• Public Cloud • Access control
• HCI Solutions • Cooling and Raised • Cloud networking
• Hybrid Cloud system
Floors • DNA
• Backup and Block • Intercom system
• Security and • SD-WAN
Storage
Monitoring • SD-ACCESS
• Object Storage
Enterprise Active & Passive
Cloud Solutions Servers & Data Center Enterprise Low current
Storage Networking
Business Collaboration
Unified Communication, and Audiovisual solutions that help enterprises enhance productivity and
efficiency of its teams and their customers’ engagements

Cost effective

Enhance Productivity

Conferencing
IFPD systems UC Boost Security
Call
Center Meeting
Solution Room Enhanced Privacy

Exceptional Customer Experience

ROI
Business Continuity
Analysis

Develop Validation
Gap Analysis

Testing and
IT Data Center Analysis Risk Assessment Exercises
Business Impact Review and
Organization
Analysis Improvement
Context

BCM Governance Planning

BCM BCM Strategies

Policy and Objectives
BC Plans
Roles and
Responsibility Incident and Crisis Plans

Awarenesses and Training

OurBusinesscontinuitymanagementImplementationframeworkisbasedon ourprojectexperience,knowledgeandbestpractice.
Virtualization
• Infrastructure Assessment
Server • Planning and Designing
Virtualization • Implementation and
Migration

Virtual Desktop • Workloads Migration

Infrastructure • Desktop Consolidation
VDI • Application Delivery

• Datacenter Consolidation
HCI • Supply Design and Build
HCI
Cyber & Network Security
Using cyber and network security feature that protects data as it travels through and across an
organization’s network

Valuable Information Protection

• Firewalls & Web Security
• Sand Boxing
Evade loss of crucial data
• Identity Access Management
• Privileged Access Management
Risk mitigation • DLP/KMS
• Remote Access Control
• Endpoint Security
Privacy of customer and employee is ensured
• SIEM Solutions (Log Analytics)
• SOC / 2FA and MFA
Recovery time is improved
Enterprise Applications
Portal Solutions
Low Code/ No Code
Solutions
Enterprise Content
Management Enterprise Application
Integration

02 04
03
01
• Extranet Portals
• Drag & Drop Development • Intranet Portals
• Continuous Integration • Job Portals
• Flexible Infrastructure • Education Portals
• Visual Design & • Web Content Management • News Portals
• Interoperability
Development • Document Management • Individual/ Team/ Department
Site • Workflow Automation
• Media Management
• IT Infra Flexibility
• Digitization - OCR
• Increasing Efficiency
• Workflows
Automation
Robotic Process Automation (RPA)
• Automate Manual & Repetitive Process
Business Process Management (BPM)
• High Volume Transactional Process
• Process Optimization • Mature & Stable Learning
• Improved Efficiency • Electronic Input
• Unlimited Integrations • Rule Based Processes
• Approvals & Workflows

Chatbot & Voice Bot

Omni-Channel • Help Desk Automation
• Cross Channel Communication • Customer Service
• Cross Channel Insights • Omni Channel Engagement
• Personalized Experience • Resolving Complaint/ Problem
• Target Audience
• High Customer Retention
Data Analytics & BI
Data Transformation & Warehouse
• Data Modeling
• Data Integration
• Data Loading
• Data Mart
• Warehousing Business Intelligence/
Visualization
• Information Retrieval
• Data Visualization
• Trend Design
Prioritization
•
Data Quality/ Governance
• Knowledge Management
• Benchmarking • Data Policies / Ethics
• Data Definitions
• Data Sourcing
• Master Data Management
• Data Operations & Security
Emerging Technologies

Big Data Artificial Intelligence

• Automated Customer Service and
• 360-degree view of
support
customer data
• Automated Machine Learning for
• Better Business Analysis
Predictive Analytics
• Leverage Predictive Analysis
• NLP for Voice and Chatbot
• Optimize Process & Reduce
• Image Recognition and
Cost
Classification
• Improved Forecasting.
• Automated Decision Making

Internet of Things Blockchain

• Smart sensors for Industrial and
• Secure Digital Asset Management
Offices
• Smart contracts for automated
• Edge computing in automated
farming AR/VR transaction
• Identity verification & Authentication
• Remote Asset Management • Manufacturing guidance
• Healthcare recordkeeping and Patient
• Vehicle Tracking • Interactive E-learning
Information Management
• Equipment Health Tracking and • Real-time feedback on
Monitoring Product Quality
Consultancy
Next Gen Business Aligning IT to Business
Organizational Human Capital
Operations Model Transformation
Structure Alignment Alignment
Objectives
Strategy & KPI

PMO

CMMi

TMMi

ITSM / ITIL

Data
Corporate Finance & Operation
Quality Assurance
Communications Alignment
IT Operation & Maintenance
IT Operation & Maintenance helps organizations maximize their IT investments and maintain
enterprise systems at peak performance levels. ACS O&M provides customers with direct,
preferred access to ACS Support, Manpower and Consultancy Services.

Increased
Profits
Business
continuity
Reduce
and
Downtime
disaster
recovery

Benefits
Enhanced
Boost in
productivity end-user
experience

Keeping
Scope of
operational
innovation
costs down
 Managed Services
“Key Differentiators”

Structure & Talent

Governance Management
Business Model
Our experts do their best
• Carry out a business
Cases for change
Culture Process Strategy
• Assess Current state &
Design Future State
• Define Roadmap and
Implement
Capabilities Technology
 Managed Services Framework
Service Design Run Service
• Design service to meet customer’s • Run Operating Model Team structure
business goals and objectives Execute Process flow
• Scalable and Customer focused • SLA’s & KPI’s management Build and
Target Operating Model Develop KEDB Identify CSI
• Organization Structure • Program Governance
• Process Flow

Service Assessment 02 04
• Due diligence
• Understand scope of work
• Review current challenge
01 03 05
• Identify Process gaps and
opportunities areas
• Identify risk items
Build Service Service Transformation
• Baseline current SLA’s &
KPI’s • Transition Management • Problem Management
• Highlight and address identified Risks • Continual Service Improvements
• Adapt according to customer • Transformation Roadmap
requirements and timelines • Automation (RPAs, BOTS, etc.) Analytics
• Cost effective & Dashboard
• Seamless Hand Over To Support (HOTS) • Left shift