3003 Level 2 VRQ in Beauty Therapy Candidate Logbook PDF - Ashx

Candidate logbook
Level 2 vrq
Beauty Therapy
Candidate logbook
Level 2 vrq
Beauty Therapy
This logbook can also be used for qualifications in:
Beauty Consultancy
Nail Technologies
Hair and Media Make-up
Name:
City & Guilds enrolment number:
Date registered with City & Guilds:
Date enrolled with centre:
Centre name:
Centre number:
Centre address:
Centre contact:
Assessor name:
Internal Verifier name:

About City & Guilds City & Guilds would like to sincerely thank
City & Guilds is the UK’s leading provider of vocational the following:
qualifications, offering over 500 awards across a wide range
of industries, and progressing from entry level to the highest
levels of professional achievement. With over 8500 centres in
For invaluable beauty therapy expertise
100 countries, City & Guilds is recognised by employers worldwide Sarah Farrell, Helen Beckmann, Anita Crosland
for providing qualifications that offer proof of the skills they need
to get the job done. For providing pictures
Equal opportunities AH Francis, Andrew Buckle, Anthony Braden,
City & Guilds fully supports the principle of equal opportunities Barnet College, Becky Orme, Bedford College,
and we are committed to satisfying this principle in all Buttercups Uniforms, Calcot Manor, Calgel, Capital
our activities and published material. A copy of our equal Hair & Beauty, Carlton Group, Carlton Professional,
opportunities policy statement is available on the City & Guilds
website.
Champneys Health Resorts (www.champneys.
com), Collin UK, Creative Nail Design, Denise
Copyright Wright, Nail Academy, Dermalogica, Ellisons,
The content of this document is, unless otherwise indicated,
© The City and Guilds of London Institute 2010 and may not be
EzFlow, Henley College, Coventry, hiveofbeauty.
copied, reproduced or distributed without prior written consent. com, HoF, IIAA College Programme, iStockphoto.
First printed 2010 com, Malika, Marcus Scott, Maria Retter, Melissa
Reprinted 2010 (twice), 2011 (twice), 2012 (twice), 2013, 2014, Jenkins, Mundo, Nail Systems International, Orly,
2015, 2016, 2017 (three times), 2018 (twice), 2019 (twice), 2020 Pevonia, Professionails, Satin Smooth by Babyliss
ISBN 9780851931906 Pro (www.babylisspro.co.uk), Shavata, Sita Gill,
Stephenson College, Thalgo, The Edge Nail &
Please note: National Occupational Standards are © Habia. Please
check the conditions upon which they may be copied with Habia. Beauty, The Folkestone Academy, The London
College of Beauty Therapy, The Sanctuary, TONI
British Library Cataloguing in Publication Data
& GUY, UK Skills, United Beauty, Walsall College,
A catalogue record for this book is available from the British
Library. Wigan and Leigh College, Workwear World,
www.hiveofbeauty.com, www.juliafrancis.co.uk,
Publications www.therapyessentials.co.uk
For information about or to order City & Guilds support materials,
contact 01924 930800 or centresupport@cityandguilds.com.
For their help with the cover photo shoot
Calls to our 01924 numbers cost your telephone company’s
access charge. Andrew Buckle (photography); Kate MacLellan
(hairdressing); Kym Menzies-Foster (make-up);
Every effort has been made to ensure that the information
Models1 (model supply)
contained in this publication is true and correct at the time of
going to press. However, City & Guilds’ products and services
are subject to continuous development and improvement and Cover and book design by James Godwin
the right is reserved to change products and services from time Edited by Rachel Howells
to time. City & Guilds cannot accept liability for loss or damage
arising from the use of information in this publication.
City & Guilds

1 Giltspur Street
London EC1A 9DD
www.cityandguilds.com
Contents
A few words from Janice Brown 5

Summary of unit achievement 6
Credit values 8
What kind of beauty therapist are you? 10
Units included in this logbook

201 Working in the beauty-related industries 12
202 F ollow health and safety practice in the salon 22
203 Client care and communication in beauty-related industries 30
204 Provide facial skin care 42
205 P
romote products and services to clients in a salon 54
206 Remove hair using waxing techniques 66
207 Provide manicure treatments 78
208 Provide pedicure treatments 90
209 Apply make-up 102
210 Provide eyelash and eyebrow treatments 114
212 C
reate an image based on a theme within the hair and beauty sector
128
214 Provide and maintain nail enhancement 140
215 Provide nail art 152
216 Salon reception duties 164
Contents (continued)
Further units (available for download at www.cityandguilds.com)

211 Instruction on make-up application
213 Display stock to promote sales in a salon
217 Provide ear piercing
218 Eyelash perming
219 Provide threading services for hair removal
220 The art of photographic make-up
221 Body art design
222 Head massage
223 Apply skin tanning techniques
224 Facial care for men
225 Shaping and colouring eyebrows
226 The art of colouring hair
227 The art of dressing hair
310 Make and style a hair addition
A few words from
Janice Brown
Congratulations on your choice of a career in the

professional beauty industry! It is one of the most
innovative and rewarding businesses to work in. I’ve
been lucky enough to work in many areas of beauty
therapy, beginning with working in and later
managing a group of salons, through sales, teaching,
training, research and development. I’ve travelled
the world and worked with wonderful people.
My greatest achievements include running a
successful business, Hof Beauty Ltd, and being
a co-author of the Encyclopedia of Hair Removal.
But I am most proud that I’ve been able to make
a real difference to people’s lives by helping to
correct skin, body and hair growth issues.
Beauty therapy is a service industry; listen to
your tutors when they say you must have excellent
communication skills. Be flexible and have an
endless supply of empathy. We are there for our
clients. Getting bored is not an option! It’s
rewarding to be part of such a dynamic business –
enjoy your personal learning journey.
Level 2 vrq Beauty Therapy A few words from 5

Summary of unit achievement
Candidate name:
By signing this summary of unit achievement we
are confirming that all the performance criteria
and essential knowledge and understanding Candidate enrolment number:
requirements for these units have been completed
and that the evidence is authentic and has been
Centre name:
obtained under specified conditions for which
certification is now requested.
Centre number:
Start date:
Date Assessor Candidate IV

achieved signature signature signature
(if
sampled)
201 Working in the beauty-related industries
202 F ollow health and safety practice in
the salon
203 C
lient care and communication in beauty-
related industries
204 Provide facial skin care
205 P
romote products and services to clients
in a salon
206 Remove hair using waxing techniques
207 Provide manicure treatments
208 Provide pedicure treatments
209 Apply make-up
210 Provide eyelash and eyebrow treatments
211 Instruction on make-up application
212 C
reate an image based on a theme within the
hair and beauty sector
213 Display stock to promote sales in a salon
214 Provide and maintain nail enhancement
215 Provide nail art
216 Salon reception duties
Continues on next page
6 Summary of unit achievement Level 2 vrq Beauty Therapy

Date Assessor Candidate IV
achieved signature signature signature
(if
sampled)
217 Provide ear piercing
218 Eyelash perming
219 Provide threading services for hair removal
220 The art of photographic make-up
221 Body art design
222 Head massage
223 Apply skin tanning techniques
224 Facial care for men
225 Shaping and colouring eyebrows
226 The art of colouring hair
227 The art of dressing hair
310 Make and style a hair addition
Image courtesy of Sita Gill
Level 2 vrq Beauty Therapy Summary of unit achievement 7

Credit values
Unit no. Unit title Credits
Mandatory units (these are the units you will study in this logbook)
201 Working in the beauty-related industries 4
202 Follow health and safety practice in the salon 3
203 Client care and communication in beauty-related industries 2
204 Provide facial skin care 7
205 Promote products and services to clients in a salon 3
206 Remove hair using waxing techniques 6
207 Provide manicure treatments 5
208 Provide pedicure treatments 5
209 Apply make-up 5
210 Provide eyelash and eyebrow treatments 4
212 Create an image based on a theme within the hair and beauty sector 7
214 Provide and maintain nail enhancement 7
215 Provide nail art 3
216 Salon reception duties 3
Optional downloadable units

211 Instruction on make-up application 5
213 Display stock to promote sales in a salon 3
217 Provide ear piercing 2
218 Eyelash perming 2
219 Provide threading services for hair removal 4
220 The art of photographic make-up 5
221 Body art design 4
222 Head massage 4
223 Apply skin tanning techniques 4
224 Facial care for men 4
225 Shaping and colouring eyebrows 4
226 The art of colouring hair 7
227 The art of dressing hair 5
310 Make and style a hair addition 7
8 Credit values Level 2 vrq Beauty Therapy

Image courtesy of The London College of Beauty Therapy
What kind of beauty therapist
are you?
Answer the following questions, and then add up

your answers to find out your possible career path.
Q. What type of beauty therapy work Q. If you won £250,000 on the National
would you most like to do? Lottery, what would you prefer to do
1
Freelance make-up artist with it?
2 Photographic work 1 Spend six months travelling around
3 Don’t mind the world
4 Be a good all-round beauty therapist 2 Plan lots of short holiday breaks
3 Set up your own business
4 Splash out on clothes and accessories
Q. When working as part of a team,
which of these best describes you?
1 The person with the most ideas Q. Which one of the following best
2 The negotiator, working between the describes you?
different people in the team 1
Creative
3 The leader 2 Motivational
4 A good team player 3 Organiser
4 Reliable
Q. What would be your ideal

working patterns?
1 Day and evening work, rotating days off
2 Irregular work patterns with some
weekend work as required
3 Working hours and days as the job
Image courtesy of Barnet College

demands, to ensure everything
is covered
4 Set pattern of working days and hours
Q. Which of the following qualification

routes would you most like to complete?
1 Beauty Therapy levels 2 and 3 in Nail
Services and level 3 in Spa Therapy
2 Beauty Therapy levels 2 and 3, and
a variety of manufacturers’ Beauty
Q. How would you like to be described in Therapy skills courses
10 years’ time? 3 Beauty Therapy levels 2 and 3, and
1
Well-travelled Salon Management level 4
2
Well-known in the professional field 4 Beauty Therapy levels 2 and 3
3
Running your own business
4 In a secure job
10 What kind of beauty therapist are you? Level 2 vrq Beauty Therapy
Q. If you had to complete one of the
Image courtesy of istockphoto.com/James Group Studios following tasks on your own, which one
would you select?
1 Plan and carry out a variety of
make-up images for a special occasion
2 Demonstrate massage techniques to
an audience of 50 people or more
3 Plan and implement an effective salon
stock control system
4 Carry out a variety of different beauty
therapy services on clients, working to
time constraints
Q. How would you like to mix travel

and work?
1
Prepared to work away from home for
long periods of time
2
Prepared to work away from home
regularly for up to a week at a time
3
Occasional travel if work commitments
require it
4 Would rather work closer to home
Now add up your points …
If you scored 9–14, you have an irresistible desire

Image courtesy of UK Skills
to travel, you are flexible with working hours

and enthusiastic with work demands. You could
maximise your creativity by working in a salon on
a cruise ship.
If you scored 15–22, you love variety and enjoy
working in different locations. You don’t mind
being on a stage and playing to a large audience.
You could have a talent for demonstrating the
beauty therapy skills you have learned to others.
If you scored 23–29, you like being organised, and
organising others around you. You are not shy of
Image courtesy of istockphoto.com/The Desktop Studio
hard work or demanding hours – you could look to

develop the skills and knowledge you’d need to run
your own business.
If you scored 30–36, you love beauty therapy,
whatever the work, from waxing to reception
work. Although you enjoy a holiday as much as
the next person, you would prefer to work closer
to home in a secure environment. You would
make an excellent senior therapist, building up an
established clientele for lots of repeat business.
Level 2 vrq Beauty Therapy What kind of beauty therapist are you? 11
Image courtesy of The Sanctuary
201 Working in the beauty-related industries
This unit introduces you to the exciting
area of beauty therapy and related
industries, looking at the various
organisations that make up the beauty
therapy and nail sector, from beauty salons,
cruise ships and nail bars to manufacturers.
You will learn about a range of treatments,
including facials, manicures, pedicures,
body massage and waxing. This unit will
give you guidance on the occupational
roles, progression routes and the
employment characteristics that you must
develop. Personal presentation is very
important in these industries; you will
learn how to portray a professional image
to any future employer.
Working in the beauty-related industries Unit 201 13

Assignment mark sheet
Unit 201 Working in the
beauty-related industries
This page is used to work out your overall grade
for the unit. You must pass all parts of the tasks to
be able to achieve a grade. There are no practical
tasks in this unit.
What you must know Tick when complete

Task 1a: produce an information sheet
Task 1b: produce a career guide
Task 2: produce an information sheet
Or tick if covered by an online test
Overall grade
Candidate name:
Candidate signature: Date:
xc el l en t personal he
E
ran ce w ill give t Assessor signature: Date:
appea en ce i n your
fid
client con erform an
p
ability to eatment. Quality assurance co-ordinator signature Date:
tr
excellent
(where applicable):
External Verifier signature Date:

(where applicable):
14 Unit 201 Level 2 vrq Beauty Therapy

What does it mean?
Some useful words are
explained below
Contract of employment Personal presentation
A legal document, which details such things as The professional work-related appearance that is
Image courtesy of hiveofbeauty.com
salary, holidays and working hours. required in each establishment.

COSHH (Control of substances Personal Protective
hazardous to health) equipment (PPE)
This relates to products that could cause harm if Available for use in the
used incorrectly and for which clear instructions workplace to protect
need to be followed for storage and handling. you, your skin and
clothes from damage.
Data Protection Act For example, aprons,
This law states how the salon must deal with the uniforms, or gloves.
personal information of clients and employees.
Disinfection Sterilisation
The process of destroying some, but not all, The process of destroying all micro-organisms
micro-organisms. and their spores.
Freelance Training providers
Somebody who is self-employed and works
Image courtesy of Calcot Manor (right)
Organisations that provide recognised training.

independently, for example a make-up artist,
mobile therapist or nail technician.
Habia
The Hair and Beauty Industry Authority; they
produce the National Standards that the industry
works to.
Minimum wage
The minimum amount
of money that may be
earned per hour,
which is set by
the Government.
Image courtesy of iStockphoto.com/peepo (left)
Working in the beauty-related industries Unit 201 15

What you must know
You must be able to:
Revision tip
1 state the types of organisations within
Produce a mood board the beauty-related industries
showing all the main
services that are on 2 state the main services offered by the
offer in the beauty/ beauty-related industries
nail industry. 3 describe occupational roles within the
4 state the employment characteristics of
working in the beauty-related industries
5 describe the education and training
opportunities within the
6 describe the opportunities to transfer to other
sectors or industries
7 state the main legislation affecting the
8 describe the basic principles of finance and
selling within the beauty-related industries
9 describe the main forms of marketing and
publicity used by the beauty-related industries
10 describe good working practices in the
11 state the importance of personal presentation
in reflecting a professional image when working
in the beauty-related industries
“
12 describe opportunities for developing and
Follow in the footsteps of... promoting your own professional image within
Caroline Howe the beauty-related industries
13 state the basic employment rights
Caroline first qualified as a hairdresser and employer responsibilities
and beauty therapist over 20 years ago. She
14 describe the importance of continual
worked in salons all over the world, including professional development for those working
in Bermuda, the USA, Dubai and Thailand. in the beauty-related industries
She is now the Managing Director of HB
Training Wales Ltd, where she oversees
the management, quality assurance and
apprentice contracts relating to the Welsh
Assembly. Look for the pink quote marks to
see what she has to say to you!

Image courtesy of Workwear World
“
Professional knowledge, good rapport
and excellent treatment procedures
will keep your clients returning to
you for more.
s m
oss
an y trade
Attend a ible to enable
shows as p emonstrations,
d
you to see nformation and
i
to gather therapists.
w
meet fello
gain an understanding of client

and staff relations.
“
To develop a high level of personal
communication skills you need to
Image courtesy of Champneys Health Resorts, www.champneys.com
Image courtesy of Dermalogica (top left)
Who knows wh e be
industries maer auty-rel
y take you? ated
Trade journals keep you

up to date with the latest
techniques and products
as well as providing useful
working tips.
Image courtesy of iStockphoto.com/James Group Studios (top right)
Talk to your colleagues ab

achieve the desired result.out how to
Comment form
Unit 201 Working in the
This form can be used to record comments by you,
your client, or your assessor.
A good beauty therapist must be able to

adapt and develop, as the industry is
constantly changing.
“ Image courtesy of IIAA College Programme
You will make great frie

in the beauty-related innds working
dustries!

Image courtesy of Professionails
202 Follow health and safety practice
in the salon
This may not seem like the most exciting
unit, but it’s essential for everyone who
enters a salon. You’ll learn about health
and safety legislation and how it relates
to your everyday work. You need to
understand your own responsibilities,
be aware of hazards, and play a part in
reducing risks. Soon you’ll be able to
support the salon in maintaining a
professional, safe and hygienic
environment, for you and your colleagues
to work in, and for the clients that visit.
Follow health and safety practice in the salon Unit 202 23

Unit 202 Follow health and safety
practice in the salon
This page is used to work out your overall grade for
the unit. You must pass all parts of the tasks to be
able to pass the unit. There are no practical tasks in
this unit.

Task 1a: produce a chart
Task 1b: produce a poster
Task 1c: produce a leaflet
Task 1d: produce a chart
Overall grade
Candidate name:
h an d dry your
s
Always wa ughly between
ro
hands tho elp prevent the Candidate signature: Date:
h
clients, to fection.
in
spread of
Assessor signature: Date:
Quality assurance co-ordinator signature Date:

(where applicable):

(where applicable):

What does it mean?
explained below
Autoclave Legal requirements
Image courtesy of Ellisons
A device for sterilising These affect the way the salon operates, how it
beauty therapy tools is set up and maintained, the staff employed in
in very hot the salon, and their working practice.
pressurised steam.
Personal protective
equipment (PPE)
Equipment available
COSHH for use in the workplace
Standing for Control of Substances Hazardous to protect you, your
Image courtesy of Mundo
to Health, this legislation covers the storage, skin and clothes from
handling, use and disposal of chemicals. damage. For example,
aprons, uniforms
Cross-infection or gloves.
The passing of infection from one individual
to another. Risk
The likelihood of harm:
Disinfectant a water spillage in the
Chemical solutions middle of the floor has
used to kill bacteria a high risk, whereas
when cleaning and one in a corner where
sterilising tools, nobody walks has a
equipment and low risk.
the salon.
Workplace policy
HASAWA Rules and procedures relating to health and safety
Standing for Health and Safety at Work Act, it and other salon requirements. These minimise the
states the responsibilities of the employer and risk of harm or injury to yourself and others.
employee. All the other health and safety acts
come under this one.
Hazard
Something that may cause risk of an accident
occurring, eg a cable trailing on the floor.
Health and safety legislation
Laws in place to protect people It is essential
to follow all health and safety legislation.
Image courtesy of Champneys
Health and safety policy

The manager of a salon is required by law to draw
up a health and safety policy for their business.
This must be accessible to all employees, who
must read and understand the requirements
of the policy.

What you must know
Revision tip
1 Explain the difference between legislation,
PPE regulations state codes of practice and workplace policies
that the employer
must provide suitable 2 Outline the main provisions of health and
protective clothing safety legislation
and equipment for the 3 State the employers’ and employees’
employee to use when health and safety responsibilities
handling chemicals
in the salon. The 4 State the difference between a hazard
employee must use and a risk
the PPE provided.
5 Describe hazards that may occur in a salon
6 State the hazards which need to be referred
7 State the purpose of personal protective
equipment (PPE) used in a salon during
different services
8 State the importance of personal presentation,
hygiene and conduct in maintaining health and
safety in the salon
“
Follow in the footsteps of...
Emma Piper
Emma has just qualified as a Beauty
Therapist at the Folkestone Academy.
During her training she won a make-up
competition and was awarded Student Protecting the cl
Make-up Artist of the Year. Emma thinks important to avoiiedndt’am
s clothes is
health and safety is important as beauty age.
therapists must be adaptable, consistent and
capable of following treatment procedures.
She now works in a salon called ‘Emma’s’,
where she follows all health and safety
policies correctly. Look for the pink quote
marks to see what she has to say to you!

Revision tip
9 State the importance of maintaining the
security of belongings All fire extinguishers
are coloured red, with
10 Outline the principles of hygiene a different coloured
and infection control label to identify the
11 Describe the methods used in the salon contents. For example,
to ensure hygiene an extinguisher with
a red label contains
12 Describe the effectiveness and limitations water, and should not
of different infection control techniques be used on electrical
equipment.
13 Describe how to dispose of different types
“
of salon waste
14 Outline the correct use of firefighting
equipment for different types of fires
15 State the dangers of the incorrect use of
firefighting equipment on different
types of fires Personal hygiene is important for
16 State the importance of reporting preventing cross-infection. Ensure
and recording accidents
your uniform, hair and nails are clean.
17 Describe the procedure for reporting Present a professional appearance,
and recording accidents
even if you’re not treating clients. You
18 Describe procedures for dealing
with emergencies
are still representing your industry!
Image courtesy of Carlton Professional
service you’re carrying ouat,t

r
Whateve safety must always be
health and your mind.
the front o f

Comment form
Unit 202 Follow health and safety
practice in the salon
“
Always read the labels on products,
and concentrate when you’re mixing
chemicals. Wear rubber gloves to
protect your hands, and plastic aprons
to protect against spills.
Wearing the correct PPE prepares you

for the treatment ahead.
Image courtesy of Bedford College

Image courtesy of Walsall College
203 Client care and communication in
This unit introduces you to the important
area of client care and communication –
first impressions count, and this is the basic
groundwork for all treatments and salon
work. You will learn how to communicate
in a professional manner with clients in
relation to treatment enquiries, which will
include advice and recommendations,
consultation techniques and client
complaints. You will also learn how to
provide the best client care possible so your
client will be totally satisfied and book
further treatments. Selling retail products
is an added bonus for any salon and this
unit also includes ways of communicating
product information to a client in an
informative yet straightforward manner.
Client care and communication in beauty-related industries Unit 203 31

Unit 203 Client care
and communication in
Your assessor will mark you on each of the practical
tasks in this unit. This page is used to work out your
overall grade for the unit. You must pass all parts
of the tasks to be able to achieve a grade. For the
practical task, a pass equals 1 point, a merit equals
2 points and a distinction equals 3 points.

Task 1: produce a fact sheet
What you must do Grade Points

Task 2: consultation
Overall grade
Candidate name:
t h o w yo u would
u
Think abo ted and treat
ea
like to be tr the same way.
n
the client i

(where applicable):

(where applicable):

What does it mean?
explained below
Client Receptionist
A person, sometimes referred to as customer, A person who deals with clients at the reception
who visits the salon for treatments. via telephone bookings, retail sales and
personal enquiries.
Consultation
A one-to-one discussion Relevant person
with the client to This is usually a senior therapist, manager or salon

find out background owner who deals with issues such as complaints
information and and stock ordering.
develop an appropriate
treatment plan. Sale of Goods Act
Retail products must be
of good quality, do what
they claim to do, and fit
Data Protection Act their description.
This states how the salon must deal with the
personal information of clients and employees.
Images courtesy of Champneys
Legislation Verbal
Laws, in this case relating to the sale of goods and Use of the voice to communicate with the client.
client protection, that you will need to be aware of.
Non-verbal
Use of body language and writing to communicate
with the client.
Personal space
The space or ‘aura’ around a person. Many people
feel uncomfortable if this space is invaded, so
take care not to get too close, as appropriate to
the situation. For example, you will obviously be
touching your client’s face while giving a facial, but
that doesn’t mean they’d be comfortable with you
doing this in the reception area!
n ist is th e first person the

The receptio eet when they enter the
client will m ust be welcoming.
salon . They m
Image courtesy of iStockphoto.com/Shoots

What you must know
Revision tip
1 outline different forms of communication
Take a salon brochure used to deal with clients
or price list home and
learn all the treatments 2 describe how to use consultation techniques
on offer then ask to identify treatment objectives
members of your family 3 state the importance of using effective
or friends to challenge communication to identify the client’s
you with enquiries. needs and expectations
4 describe the term ‘personal space’
5 state the importance of providing the client
with clear advice and recommendations
6 describe client confidentiality in line with
the Data Protection Act
7 explain the importance of communication
techniques to support retail opportunities
8 state the importance of client feedback and
responding constructively
9 outline how to refer and assist in
client complaints
i n g to cli ents on
When talk s a good idea
“
i
the phon e it smile on your
Follow in the footsteps of... a
to talk with makes
Charlotte Burford lly
face; it rea try it!
e–
Charlotte studied nvq Levels 2 and 3 in a dif ferenc
Beauty Therapy at South Staffordshire
College. She competed in the World Skills
UK competitions in Advanced Beauty
Therapy and in later competitions she
was chosen to represent the UK in Beauty
Therapy. Charlotte went on to win a
Bronze medal in Canada. She is now a Skills
Ambassador, encouraging students to enter
competitions and further their careers.
Charlotte is also a judge for the World Skills
UK competitions. Look for the pink quote

ers as you would ing
Treat your customif u were receiv
like to be treated yo
a service.
u re pr i
Make s re always
a
ce lists/
brochures reception and

on
available nt rooms.
in treatm
e “
Always give your client advice on their
treatments and how she can make the
effects of the treament last longer.
Remember, the treatment

doesn’t end when the
client leaves the salon .
Retail products will further
enhance the benefits.
“
Be friendly to all of your clients but
always remain professional. Smile and
be polite!
What you must do
Practical observations
This page shows what you need to do during Conversion chart

your practical task. You can look at it beforehand, Grade Marks
but you’re not allowed to have it with you while
Pass 9
carrying out your practical task. You must achieve
Merit 10–11
all the criteria. You can achieve 1 mark, 2 marks or
*
Distinction 12–13
3 marks for the criteria indicated with .
Client care and communication in

1 Use effective communication techniques 1
2 Use client consultation techniques to identify 1 2 3
treatment objectives
*
3 Provide the client with clear advice 1 2 3
and recommendations
*
4 Gain feedback from clients on client care 1
5 Respond to feedback in a constructive way 1
6 Maintain client confidentiality in accordance 1
with legislation
7 Recommend and agree a treatment plan 1
8 Complete the client’s treatment records 1
to meet with salon policy
9 Use safe working methods 1
Totals
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
This table shows what you need to do to achieve 1,
*
2 or 3 marks for the criteria indicated with on the
previous page.
1 mark 2 marks 3 marks
2 Basic consultation is Good consultation is Thorough consultation is

Use client carried out. carried out. carried out.
consultation Examples: closed Examples: candidate Examples: candidate
techniques to questions used introduces themselves introduces themselves
identify treatment throughout, by name, open and by name and uses
objectives questioning covered closed questions, client’s name; open
contra-indications. positive body and closed questions,
language, questioning positive body language,
covered contra- questioning covered
indications, general contra-indications,
health, lifestyle general health, lifestyle
and expectations. and expectations.
3 A basic treatment plan A good treatment plan A thorough treatment

Provide the is recommended. is recommended. plan is recommended.
client with clear Examples: objectives Examples: objectives Examples: objectives
advice and of the treatment of the treatment of the treatment
recommendations identified. identified, taking into identified, taking into
account skin/hair/nail account skin/hair/
type/condition and nail type/condition,
client expectations. general health,
medication, client
lifestyle, expectations,
adaptations, previous
records.
Give every client your all – aim to give

the best treatment you can every time. “
Comment form
Unit 203 Client care
and communication in
“
n t wh en you
ur cli e
Look at yo g, and always
n
are speaki y and slowly.
Be confident with your treatments as rl
speak clea
this will show your client that you are
competent, and will help them relax.

Image courtesy of Pevonia
204 Provide facial skin care
Facial skin care is one of the most popular
treatments carried out in the salon, with
both female and male clients. As well as
improving the condition of the client’s
skin, it is a totally relaxing treatment and
your client will leave the salon feeling on
top of the world and thoroughly
pampered. This unit is the foundation of
all facial work and you will learn how to
cleanse and carry out various methods of
exfoliation, skin warming and comedone
extraction, along with massage techniques
and mask therapy. You will also learn
about different skin types and conditions
and how to match them to appropriate
skin products.
Provide facial skin care Unit 204 43

Unit 204 Provide
facial skin care
Your assessor will mark you on each of the
practical tasks in this unit. This page is used to
work out your overall grade for the unit. You must
pass all parts of the tasks to be able to achieve
a grade. For each completed practical task, a
pass equals 1 point, a merit equals 2 points and a
distinction equals 3 points.

Task 1b: produce a fact sheet
Task 1c: anatomy and physiology

Task 2: provide a facial skin care treatment
Overall grade
Candidate name:
a co nsu ltation,
During h e cli en t about
t
always ask s they have with
rn
any conce after all, they
–
their skin their skin a lot
n
have know you have.
n
longer tha

(where applicable):

(where applicable):

What does it mean?
explained below
Aftercare advice Lip creams/balms
Advice given following a facial in order for the client Products used around
to benefit from the effectiveness of the treatment. the lip area; ingredients
used for specific
Body language effects may include lip
A way of communicating to our clients or plumping, line reducing
colleagues using our gestures; not using speech. or nourishing.
Comedone Mask
A spot with a black plug; may be found singularly or A skin-cleansing
in clusters and is common on greasy/combination product that will
skin types. contain different
Contra-action ingredients; it can
An unfavourable reaction that may occur either be stimulating,
Image courtesy of Thalgo
during or after a treatment, for example moisturising and toning

skin swelling. and may be classed as
either a setting mask or
Contra-indication a non-setting mask.
A condition that will prevent a facial being carried
out, such as conjunctivitis. Skin analysis
The process of looking closely at the client’s skin
Dilated capillaries after cleansing, using a magnifier with a light. This
Fine red lines that show through the skin, often is an important part of the facial, as the findings are
found on sensitive fine skin on the cheeks or used to create a suitable treatment plan.
around the nostrils.
Skin texture
Exfoliation A term used to describe whether the skin is thin or
A process to remove dead skin that can be thick – sometimes referred to as fine or coarse.
done manually (with the hands and product) or
Skin warming
Image courtesy of Capital Hair & Beauty
mechanically (using a hand-held or electric brush).

Methods used to
Extraction warm the skin; may be
A term used to refer to the removal of comedones done using electrical
or milia. steamers or damp, hot
towels. Skin warming
Eye creams/gels
will cleanse, stimulate
Products used around the eye area; ingredients
and soften the skin
used for specific effects may include moisturising,
in preparation
tightening or line reducing.
for extraction.

What you must know
Revision tip
1 describe salon requirements for preparing
PPE (Personal yourself, the client and work area
Protective Equipment)
is available in the 2 state the environmental conditions suitable for
workplace to protect facial skin care treatments
you. Always wear 3 describe different consultation techniques
disposable gloves for used to identify treatment objectives
any extraction work
that is carried out. 4 state the importance of carrying out a detailed
skin analysis
5 describe how to select products, tools and
equipment to suit client treatment needs, skin
types and conditions
6 identify skin types, conditions and
characteristics
7 describe the contra-indications which prevent
or restrict facial treatments
8 state how to communicate and behave in a
professional manner
9 describe health and safety working practices
10 state the importance of positioning yourself
and the client correctly throughout
the treatment
11 state the importance of using products, tools,
equipment and techniques to suit clients’
treatment needs, skin type and conditions
“
12 describe how treatments can be adapted to
Follow in the footsteps of… suit clients’ treatment needs, skin types
Catherine Foster and conditions
Catherine is a Level 3 nvq Beauty Therapy
student at South Tyneside College. She has
won several awards, including the Tallow
Chandler Award for Excellence in Beauty,
World Skills Gold in Intermediate Beauty
and the Medal of Excellence. Catherine was
also the Level 2 nvq City & Guilds Make-up
Competition winner 2009. Facials are one of
Catherine’s favourite treatments. Follow the
pink quote marks to read what Catherine
has to say.

13 state the contra-actions that may occur during
and following treatments and how to respond
14 state the importance of completing the
treatment to the satisfaction of the client
15 state the importance of completing
treatment records
16 state the aftercare advice that should
be provided
17 describe the structure and functions of the skin
18 describe diseases and disorders of the skin
19 explain how natural ageing, lifestyle and
“
environmental factors affect the condition
of the skin and muscle tone
20 state the position and action of the muscles
of the head, neck and shoulders
21 state the names and position of the bones
of the head, neck and shoulders Fingernails must be kept short with
22 describe the structure and function of the smooth edges to avoid catching any
blood and lymphatic system for the head,
neck and shoulders
delicate skin on the client’s face.
Image courtesy of Dermalogica
ays carry ou t a thorough

Alw
skin analysis.

d a ppro priate
n
R ecomme m the salon’s
ro
products f – this is not
k
retail stoc onal, but boosts
ssi
only pro fe evenue.
r
the salon’s
Images courtesy of Pevonia (left) and HoF (right)
Always make sure your client is

wearing a head band or towel toeither
their hair. cover
Aftercare advice is essential

to the treatment, enabling
the client to continue to
benefit from the effects of
their facial at home.
Clients with low blood pressure
“
sometimes need their head and lower
legs to be slightly raised during a facial.
If the couch is not adjustable, a rolled
towel or a pillow underneath the head
and lower legs or knees will give the
same result.
What you must do
Conversion chart
Grade Marks
This page shows what you need to do during Pass 16–19
your practical task. You can look at it beforehand, Merit 20–26
but you’re not allowed to have it with you while Distinction 27–30
all the criteria; you can achieve 1 mark, 2 marks or Please tick when all pre-observation
* requirements have been met.
Facial treatment
1 Prepare yourself, the client and the work area 1
for facial skin care treatment
2 Use suitable consultation techniques to 1 2 3
identify treatment objectives
*
*
3 Carry out a skin analysis 1 2 3
4 Provide clear recommendations to the client
5 Position yourself and the client correctly
* 1
1
2 3
throughout the treatment

6 Select and use appropriate cleansing products 1
7 Select and use appropriate exfoliating and skin 1
warming techniques
8 Apply a suitable massage medium 1
9 Use and adapt appropriate 1 2 3
massage techniques
*
10 Select and use appropriate mask product to 1 2 3
suit client skin type and condition
11 Complete the treatment using toning,
* 1
moisturising and specialist products
12 Complete the treatment to the satisfaction of 1
the client
13 Provide suitable aftercare advice
*
14 Record the results of the treatment
1
1
2 3
15 Follow health and safety working practices 1

16 Communicate and behave in a 1 2 3
professional manner
* Totals
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.
2 Basic consultation Good consultation Thorough consultation

Use suitable carried out carried out carried out
consultation Examples: closed Examples: open and Examples: open and
techniques to questions used closed questions, closed questions,
identify treatment throughout, positive body positive body language,
objectives questioning covered language, questioning questioning covered
contra-indications covered contra- contra-indications,
indications, general general health, lifestyle
health, lifestyle and and expectations,
expectations confirm understanding
of treatment objectives
with the client
3 Skin cleansed, Skin cleansed, Skin cleansed

Carry out magnifier and light magnifier and thoroughly, magnifier
skin analysis used. Some recording light used, good and light used, detailed
of skin characteristics. observations of observations of skin
skin characteristics characteristics recorded
recorded

Provide clear is recommended is recommended plan is recommended
recommendations Examples: objectives Examples: objectives Examples: objectives
to the client of the treatment of the treatment, and of the treatment taking
identified. A treatment products used into account skin type/
plan is recommended. condition, products
to be used and their
specific effects; how the
treatment will feel and
benefits of each process
9 Adapts the massage to Adapts the massage Adapts the massage to

Use and adapt suit skin type and to suit the skin type, suit the skin type, skin
massage techniques skin condition skin condition, varies condition, varies the
to meet the needs of the rate and rhythm rate, rhythm, pressure,
the client according to treatment sequence and time
objectives identified according to treatment
objectives identified

What you must do
Practical observations descriptors
table (continued)
*
previous page.
10 Mask is suitable Mask is suitable Mask is suitable for skin

Select and use mask for skin type and is for skin type and type and condition,
products to suit removed without condition, is applied applied evenly to neck,
client’s skin type causing any discomfort to neck and face and face and along hairline,
and condition to the client removed without removed without
leaving any residue or leaving any residue or
causing any discomfort causing any discomfort
to the client to the client
13 Basic aftercare Good level of aftercare Excellent aftercare

Provide suitable advice to include advice to include advice to include
aftercare advice possible contra- possible contra- possible contra-actions,
actions actions, homecare homecare products,
products, advice on advice on homecare
homecare routine and routine, recommended
further treatments lifestyle changes and
further treatments
16 Satisfactory Good communication Excellent

Communicate communication and behaviour communication
and behave in a and behaviour throughout the and behaviour
professional manner throughout the treatment throughout the
treatment Examples: polite, treatment
Examples: polite, friendly, positive body Examples: polite,
friendly, positive body language, speaks friendly, positive body
language, speaks clearly, respectful to language, speaks
clearly colleagues and clients, clearly, respectful to
listens and responds colleagues and clients,
to client needs listens and responds
to client’s need, shows
a reassuring and
“
confident manner
Cleansing products should be

warmed in the therapist’s hands
before application.

Comment form
Unit 204 Provide
facial skin care
“
bon us, while
ded
As an ad ask is on, carry
The facial massage is the client’s time the face m and arm
d
to relax and unwind. Avoid talking to out a han is will make the
th
massage; ery special and
them during the treatment, unless they lv
client fee
want to have a conversation.
cared -for.

205 Promote products and services to
clients in a salon
Retail sales are increasing every year in
salons, so the skills you’ll learn in this
unit are crucial to your potential
employers. Clients want expert advice
on keeping themselves in top condition,
and recreating the salon effects. You’ll
learn about different communication
techniques, identifying selling
opportunities and following through by
closing sales. You’ll gain the confidence
to maintain client satisfaction and trust,
while developing your understanding
of all kinds of products and services.
Promote products and services to clients in a salon Unit 205 55

Unit 205 Promote products and
services to clients in a salon

Task 1b: produce a leaflet
Task 1c: produce a guide

Task 2a: promote new products/services to client
Task 2b: promote products/services already used
by client
Conversion chart Total points for
Grade Points graded tasks
Pass 1–1.5 Divided by ÷2
Merit 1.6–2.5
Distinction 2.6–3 =
Overall grade
(see conversion chart)
Candidate name:
ta n t to listen
r
It is impo r client is Candidate signature: Date:
ou
to what y elp identify the
h
saying, to ey n eed.
h
products t Assessor signature: Date:

(where applicable):

(where applicable):

What does it mean?
explained below
Aftercare advice Equal opportunities
Information given to the client on how to continue No one should be discriminated against on
the benefits of the treatment. the grounds of their age, race, sex/gender
or disability. There is legislation in place to
Closed questions
prevent discrimination.
Questions that lead to yes and no answers, for
example ‘would you like styling spray on your hair?’. Open questions
A questioning technique used to obtain more
Client rights information, for example ‘how would you like your
Clients have legal rights hair styled?’ – the response has to include more
to be protected. For detail than that of a closed question.
example, under the
The Sale of Goods Act, Personal
The Supply of Goods presentation
Image courtesy of Buttercups Uniforms
and Services Act, it’s The image you create

important to know what with your appearance
client’s rights are, and and personal hygiene.
to comply with them.
Contractual agreement
This is a verbal or written agreement undertaken
by you, the salon and the client, to carry out the
agreed standard of service, providing the benefits
discussed at the agreed price.
Data Protection Act
The law that controls

the way in which
information is stored.
For example, clients
have the right to see the
information that you
have on your system
about them, and to
correct anything that
If you go the extra ile
presentation, you’ll m
they feel is inaccurate with salon
about them. be re warded

with sales.

What you must know
Revision tip
1 Describe the benefits to the salon of promoting
Features are services and products to the client
descriptions of the
product or service, 2 Describe the listening and questioning
including how long it techniques used for promotion and selling
will last, method of 3 Describe the different consultation techniques
application, and cost. used to promote products and services
Benefits are how the
service or product 4 Explain the terms ‘features’ and ‘benefits’ as
will enhance the applied to services and products
face or body.
5 Describe the principles of effective
face-to-face communication
6 State the importance of effective
personal presentation
7 State the importance of good product
and service knowledge
8 Outline the stages of the sale process
9 Describe how to interpret buying signals
10 Describe how to secure agreement and
close the sale
11 Explain the legislation that affects the selling
of services and products
12 Describe methods of payment for services
and products
“
Sarah Thomas
Sarah spent 20 years in Management
Training, before retraining as a Beauty
Therapist. In 2009 she set up ‘Beauty
Lodge’, a beauty salon offering bespoke
beauty treatments. From body massage to
Botox, every treatment has been personally
tested by her. In 2010 she received excellent
tried and tested reviews and the salon went
from strength to strength. Soon she will be
able to employ a team of therapists. Of fering a Champagne evening in

Follow the pink quote marks for Sarah’s your salon could attract new clients!
retail advice!

Image courtesy of Dermalogica
Image courtesy of Collin UK
Recommend other tm
services offered in yotrureasa ents or
client may enjoy. lon that your
d m ai n taining
n
Smiling a will mean you
ct
eye conta as approachable
ss
come acro orthy.
w
and trust
l make sales
A good receptionistt wfeileling pressurised.

without the clien
Image courtesy of iStockphoto.com/Liv Friis -Larsen
and enthusiasm to create an

outstanding treatment.
“
Always add value to your treatment.
Give your client the best experience
possible and add your passion
Show your client howusme uc
h of the
home.
product they should at
Always explain to clients

how to use the product
correctly to gain maximum
benefit from it, and gain
client trust.
I talk to clients about what I’m doing
for them, the ingredients in products
and how it will benefit them.
Clients love a confident and
knowledgeable therapist.
“
What you must do

your practical task. You can look at it beforehand, Grade Marks
Pass 6–7
Merit 8–10
all the criteria; you can achieve 1 mark, 2 marks or
*
Distinction 11–12
Promoting activity
a b
Promote new products/ Promote products/
services to client services already
used by client
1 Establish the client’s requirements 1 1
2 Use suitable communication techniques to 1 2 3 1 2 3
promote products and services
*
3 I dentify services and/or products to meet the 1 2 3 1 2 3
requirements of the client
*
4 Introduce services and/or products to the 1 1
client at the appropriate time
5 Give accurate and relevant information 1 2 3 1 2 3
*
to the client
6 Identify buying signals and interpret the 1 1
client’s intentions correctly
Totals
Grade
Candidate signature
and date
Assessor signature
and date
Why would clients want to come to

you? Make your treatments unique
and a ‘must have’.
“
Think about your unique selling point.

What you must do
descriptors table
*
previous page.
2 Uses basic Uses good Uses excellent

Use suitable communication communication communication
communication techniques techniques techniques
techniques to Example: uses closed Examples: uses open Examples: uses open
promote products questions and closed questions, and closed questions,
and services uses visual aids, aware good use of visual aids,
of own body language effective use of body
language, repeats
instructions clearly to
gain confirmation
3 Correctly identifies Correctly identifies Correctly identifies all

Identify services the main feature and two main features and features and benefits of
and/or products to benefit of the product benefits of the product the product or service
meet requirements or service or service
of the client
5 Gives basic advice and Gives good advice and Excellent level of
Give accurate and information information advice given
relevant information Example: describes Examples: describes Examples: describes all
to the client the main feature and the use of products, benefits and features
benefit of the suitable describes two benefits of the suitable product
product or service and features of the or service, makes clear
suitable product or reference to the product
service or service meeting the
client’s requirements
Your clients will keep coming back and

bringing new clients with them. Think
about what you would expect from a
treatment if you were the client – and
then think about how you can exceed
“
their expectations.

Comment form
Unit 205 Promote products and
services to clients in a salon
Move display stock into a different

position every four weeks, to give the
salon a fresh look.
“ Image courtesy of Champneys

Image courtesy of iStockphoto.com/iconogenic
206 Remove hair using waxing techniques
Waxing is a very popular service offered by
the salon, particularly during the summer
months when bodies are more exposed. If
carried out confidently and well, it is what
is known as a ‘bread and butter’ treatment
– it brings money into the salon because the
clients return regularly. Waxing offers a
quick and effective way of clearing small
and large areas of unwanted hair on
common areas such as legs, underarms,
bikini line and upper lip. You will learn
about the different types of wax and how
to choose the most suitable product for the
type of hair growth and area. You will also
gain knowledge of other methods of hair
removal, both temporary and permanent.
Remove hair using waxing techniques Unit 206 67

Unit 206 Remove hair using
waxing techniques
of the tasks to be able to achieve a grade. For each
completed practical task, a pass equals 1 point,
a merit equals 2 points and a distinction equals
3 points.


Task 2a: r emove underarm hair using
waxing techniques
Task 2b: r emove bikini hair using
waxing techniques
Task 2c: remove lower leg hair using waxing techniques

Merit 1.6–2.5
Overall grade
Candidate name:

retch an d support the skin to Quality assurance co-ordinator signature Date:
Always st rt for the client. (where applicable):
ease discomfo
(where applicable):

Top and bottom image courtesy of Satin Smooth by Babyliss Pro (www.babylisspro.co.uk) What does it mean?
explained below
Aftercare advice PPE
Advice given to the client following a waxing Personal protective
treatment to prevent any adverse reactions equipment, such as
from occurring. disposable gloves used
while waxing.
Contra-action
An unfavourable reaction that may occur either
during or after the treatment, eg skin irritation. Soothing products
Products that are used
Contra-indication on the skin following a
A condition that will prevent waxing treatments waxing treatment to
being carried out, eg sunburn. reduce any irritation,
Cross-infection redness and minor
Transferring an infection from one person swelling that might
to another. have occurred.
Depilatory creams Waxing Code of Practice

Chemical creams that dissolve the hair on Suggested good practice to follow when carrying
the surface of the skin. out waxing treatments.
Electrolysis Wax strips

A permanent method of hair removal using a fine Made of either paper or
needle and an electrical current. fabric and placed on the
warm wax to remove it
Erythema from the skin.
Middle image courtesy of www.hiveofbeauty.com
Irritation or injury to tissue, which makes the skin

look red. This is a result of the blood vessels drawing
blood to the surface.
Hair growth pattern
The direction the hair grows on the surface of the
skin – it will vary according to body area.
Tests patch
These can be either heat-sensitive or tactile tests,
which are carried out to check the client’s reactions
to heat and the products used.

What you must know
Revision tip
PPE is personal yourself, the client and the work area
protective equipment
that is available in the 2 state the environmental conditions suitable
workplace to protect for waxing treatments
you. It is advisable to 3 describe different consultation techniques used
use disposable gloves to identify treatment objectives
for waxing treatments.
4 describe the types of tests that are carried out
prior to waxing treatment
equipment to suit the client’s treatment needs
6 identify the different types of waxing methods
and products available
7 state the advantages and disadvantages
of alternative methods of hair removal
8 describe the effects alternative methods
of hair removal may have on the skin and
on waxing treatments
or restrict waxing treatments
“
Natalie Johnstone
Natalie has just completed her Level 2
Diploma in Beauty Therapy at Oldham
College. As a full-time mum she wanted
a way back into work. She chose beauty
therapy because she knew the industry
is always growing. At college Natalie
improved her literacy by doing a functional
skills award, and was nominated as student

representative. In the future she plans There are many differen
systems on the marke t waxing
to become a freelance beauty therapist. t. Alw
the manufacturer’s inst ays follow
Look for the pink quote marks to see what ructions.
she has to say to you!

10 state how to communicate and behave in
a professional manner
11 describe health and safety working
practices and industry Code of Practice
for Waxing Services
12 state the importance of positioning yourself and
the client correctly throughout the treatment
equipment and techniques to suit the client’s
treatment needs
suit the client’s treatment needs, skin type
and condition
treatment records
Revision tip
be provided
Heat up beeswax
19 describe the structure and functions of the skin gradually. If you heat
20 describe the structure and growth cycle it quickly at a high
of the hair temperature it will
become very brittle and
21 describe diseases and disorders of the skin removal will be difficult.
Images courtesy of Carlton Professional

“
Make sure that the wax is hot enough
to contract effectively around the hairs.
Be careful it doesn’t overheat though,
as this could cause burns.
It is worth buying really

good quality hot wax as it
is most effective for strong
underarm or bikini hairs.
Image courtesy of www.hiveofbeauty.com
“
Image courtesy of Satin Smooth by Babyliss Pro, www.babylisspro.co.uk
Before you apply the after-wax lotion

make sure that the treated area is free
of wax and hair and that the client is
satisfied. After-wax lotion cools the
skin and helps to reduce redness.
wa x po ts when
Clean the rn ed o f f but
tu
they are it is far easier
s
still hot, a arm wax than
w
to remove
cold wax.
Image courtesy of www.hiveofbeauty.com
What you must do
Conversion chart
Grade Marks
Remove hair using waxing techniques

a b c
underarm bikini lower leg
1 Prepare yourself, the client and the work area 1 1 1
for waxing treatment
2 Use suitable consultation techniques to identify 1 2 3 1 2 3 1 2 3
*
3 Carry out necessary tests prior 1 1 1
to the treatment
* 1
1
2 3 1
1
2 3 1
1
2 3

6 Follow health and safety working practices 1 1 1
7 Communicate and behave 1 1 1
in a professional manner
8 Select and use products, tools and equipment 1 2 3 1 2 3 1 2 3
to suit the client’s treatment needs, skin type
and condition
*
9 Complete the treatment to the satisfaction 1 2 3 1 2 3 1 2 3
*
of the client
10 Record the results of the treatment with 1 1 1
the client
Totals
* 1 2 3 1 2 3 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

Use suitable carried out. carried out. carried out.
contra-indications. covered contra- contra-indications,
health, lifestyle and expectations.
and expectations.

Provide clear is recommended. is recommended. plan is recommended.
recommendations Examples: objectives Examples: objectives Examples: objectives of
to the client of the treatment of the treatment the treatment identified,
identified. identified, taking into taking into account skin
account skin and hair and hair type/condition,
type/condition and general health,
client expectations. medication, client
lifestyle, expectations,
pain threshold,
and current use
of hair removal.
8 Selected and used Selected and used Selected and use correct
Select and use correct products, tools correct products, tools products, tools and
products, tools and and equipment to suit and equipment to suit equipment to suit hair
equipment to suit hair growth patterns. hair growth patterns growth patterns and
treatment needs, and skin types. skin types.
skin and hair types Examples: Client Examples: Client
and conditions position adjusted position adjusted
accordingly accordingly throughout
throughout treatment, the treatment, light and
light and magnifying magnifying lamp used
lamp used correctly. correctly, ingrowing
hairs released and any
stray hairs removed.

What you must do
descriptors table (continued)
*
previous page.
9 The treatment is The treatment is The treatment is

Complete the completed within completed within the completed within the
treatment to the the agreed time agreed time and the agreed time, brought to
satisfaction of and brought to a client is shown a satisfactory close,
the client satisfactory close. the result. the client is shown
the result, result is
adapted if necessary,
client is assisted
where necessary.

Provide suitable advice is provided to advice to include advice to include
aftercare advice include possible homecare products homecare products,
contra-actions. and future treatments. application and removal
techniques and
future treatment and
recommendations.
Trim very long hairs before carrying

out the waxing treatment. This will “
help to lessen discomfort for the client
and will also reveal any hidden
contra-indications beneath the hairs.

Comment form
Unit 206 Remove hair using
waxing techniques
“ i n g tech niques
ax
Practise w re confident,
a
The thinner the wax is, the easier it until you that has a bad
t
is to remove hairs. You will also use as a clien could be put o f f
e
fewer strips and wax. experienc the custom
d
for life an
is lost.

Image courtesy of Creative Nail Design
207 Provide manicure treatments
Manicures can instantly improve the
appearance of the nails and skin of the
hands and is a popular treatment for both
female and male clients. Techniques
include shaping the nails, treating the
cuticles, massaging the hands and applying
nail enamel. The hand and arm massage
carried out during the manicure is
nourishing to the skin and relaxing for the
client. You will also learn about specialised
treatments that can be used to further
enhance the condition of the client’s nails
and skin. These treatments are chosen to
target your client’s needs and can include
hand exfoliation, paraffin wax, hand masks
and even heat treatments such as hot oil
and thermal mitts.
Provide manicure treatments Unit 207 79

Unit 207 Provide
manicure treatments
completed practical task, a pass equals 1 point, a
merit equals 2 points and a distinction equals
3 points.


Task 2: provide a manicure treatment
Overall grade
Candidate name:

(where applicable):
Image courtesy of iStockphoto.com/Factoria Singular

(where applicable):

What does it mean?
explained below
Image courtesy of iStockphoto.com/Floortje
Aftercare advice Hand masks

Advice given following a manicure in order for Nourishing, moisturising products applied to the
the client to benefit from the effectiveness of hands for a period of time. To increase absorption
the treatment. hands are often placed in hot mitts.
Contra-action Heat treatments
An unfavourable reaction that may occur either Products such as hot oil or paraffin wax, or
during or after the manicure treatment, equipment such as thermal mitts used to heat the
eg skin swelling. hands and aid absorption of products.
Contra-indication Manicure tools
A condition that will stop the manicure being A variety of tools
carried out, eg paronychia. used during a
manicure to reduce
Crystalline coloured enamel nail length, carry out
This gives a slightly pearlised, shimmery or cuticle work and
Image courtesy of iStockphoto.com/firebrandphotography
iridescent appearance; you may need to apply shine the nail plate.
additional coats.
Nail plate
Cuticle The pink-coloured part of the nail.
The flexible fold of skin
around the base of Paraffin wax treatment
the nail. Covering the hands in a warm paraffin wax liquid,
building up several layers to retain the heat and
Disinfection wrapping in towels for a period of time. This will
The process of destroying some but not moisturise, soften and nourish the hands.
all micro-organisms.
Sterilisation
Exfoliators The process of destroying all micro-organisms
Slightly abrasive products used to remove the and their spores.
uppermost layer of dead skin cells.
m en di n g retail
R ecom h a ving them
ts an d
produc ll w ill en hance
se
available to treatment
re
the manicu t is home.
en
once the cli
Image courtesy of iStockphoto.com/DomenicoGelermo
Practise on fr n
unleash your crieeads and family t
o
tive side!

What you must know
Revision tip
Practise applying dark yourself, the client and the work area
enamels to the nail
plate, as once you have 2 describe the environmental conditions suitable
mastered this technique for manicure treatments
all other colours will 3 describe different consultation techniques
be easy. used to identify treatment objectives
4 explain the importance of carrying out a nail
and skin analysis
equipment to suit the client’s treatment needs,
skin and nail conditions
6 identify nail and skin conditions
or restrict manicure treatments
8 state how to communicate and behave
“
Sezen Diyenli
Sezen is currently studying her nvq Level
2 Beauty Therapy at the London College
of Beauty Therapy. She has gained good
experience from the events she has attended
there, such as the Guinness World Record
attempt for the highest number of files and
varnishes performed in eight hours. This
experience helped her to win the LCBT
Manicurist of the Year 2009-10 at the y
LCBT annual student awards. In the future, g pain tin g nails on fameil
Practisin s at home will improv
Sezen hopes to work for a top London spa and friend
and to own her own beauty company. your skills.
Look for the pink quote marks to see what
she has to say to you!

10 explain the importance of positioning
Image courtesy of The London College of Beauty Therapy yourself and the client correctly throughout
the treatment
11 explain the importance of using products, tools,
treatment needs, nail and skin conditions
suit the client’s treatment needs, nail and
skin conditions
13 describe the different massage techniques
and their benefits
“
treatment records
be provided
18 describe diseases and disorders of the nail
and skin Practise your French polish over and
19 describe the structure and functions of the over again! A perfect French polish
nail and skin will guarantee your client’s return.
20 describe the structure and function of
the muscles of the lower arm and hand
21 describe the structure and function of the
bones of the lower arm and hand
arteries and veins of the arm and hand
lymphatic vessels of the arm and hand

“
Sealing the top coat under the free edge
of the nail will make sure the polish
lasts for an extra long time and will
give added protection to the manicure.
treatm en ts are a chance
Manicure hat with your client and
to have a c erest in them .
show an int
en d a course o f
R ecomm reatments to
t
manicure esults.
r
maximise
“
For shorter nails, choose pale, neutral
colours. Leave the dark, dramatic
colours for long, strong nails.
Your client w
finished resultillofremember the
make sure it is pe enamelling, so
rfect.
Image courtesy of Orly
What you must do
Conversion chart
Grade Marks
Provide manicure treatments

1 P
repare yourself, the client and the work area 1
for manicure treatment
2 Use suitable consultation techniques to identify 1 2 3
*
3 Carry out a nail and skin analysis 1
4 Provide clear recommendations to 1 2 3
the client
*
5 Position yourself, the client and the equipment 1
correctly throughout the treatment
7 Communicate and behave in a 1
professional manner
8 Select and use products, tools, equipment and 1 2 3
techniques to suit the client’s treatment needs,
nail and skin conditions
*
9 Use and adapt correct massage techniques
*
10 Apply base coat, varnish and top coat evenly
1
1
2 3
without flooding the cuticles and nail wall

11 Complete the treatment to the satisfaction 1 2 3
of the client
*
12 Record the results of the treatment 1
with the client
Totals
* 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

and expectations.

account skin and nail type/condition, general
condition and client health, medication,
expectations. client lifestyle,
expectations, occasion
established, colour
preferences and
current use of
manicure products.
8 Selected and used Selected and used Selected and used

Select and use products, tools and products, tools and products, tools and
products, tools and equipment to suit equipment to suit equipment to suit
equipment to suit treatment objectives. treatment objectives. treatment objectives.
client’s treatment Examples: Product Examples: Consistent Examples: Consistent
needs, skin and choice adapted to finish across all of the finish across all of
nail conditions suit skin and nail nails, communicated the nails, provided
conditions. with the client explanation to client
throughout to confirm about products, tools
satisfaction at and equipment selected
every stage. and confirmed client’s
satisfaction at
every stage.

What you must do
*
previous page.
9 Adapted the massage Adapted the massage Adapted the massage

Use and adapt to suit skin type and to suit skin type and to suit skin type and skin
massage techniques skin and nail condition. skin and nail condition. and nail condition.
to meet the needs Examples: Varied the Examples: Varied the
of the client rate, rhythm and time. rate, rhythm, time and
pressure.

treatment to the the agreed time agreed time and the agreed time, brought
satisfaction of and brought to a client is shown to a satisfactory close,
client is assisted where
necessary.

Provide suitable advice is provided advice includes advice includes
aftercare advice including possible homecare products homecare products,
techniques and
“
recommendations.
Make sure the client’s nails are clean

before applying the polish. This ensures
all oils and creams are removed from
the nail plate to guarantee the polish
adheres to the nail, and lasts.

Comment form
Unit 207 Provide
manicure treatments
en d th at your
R ecomm a hand cream
s
client use an SPF as the
g
containin age quickly.
hands can

Image courtesy of iStockphoto.com/Osuleo
208 Provide pedicure treatments
Pedicures are popular treatments that can
instantly improve the appearance of the
nails and skin of the feet. Techniques
include shaping the nails, treating the
cuticles, massaging the feet and applying
nail enamel. The leg and foot massage
carried out during the pedicure is softening
and nourishing to the skin as well as totally
relaxing for the client. In this unit you will
also learn about specialised treatments,
which are a hit with clients and can be used
to further enhance the condition of the
nails and skin. These treatments can be
chosen to target your client’s needs and can
include foot exfoliation, paraffin wax, foot
masks and may even include heat
treatments such as hot oil and thermal
booties. The client’s lower legs and feet will
feel cared for, fresh and luxuriously soft.
Provide pedicure treatments Unit 208 91

Unit 208 Provide
pedicure treatments
3 points.


Task 2: provide a pedicure treatment
Overall grade
Candidate name:
ien ts wan t fan tastic-looking

Many cl s!
summer nail Quality assurance co-ordinator signature
(where applicable):
Date:

(where applicable):
Image courtesy of iStockphoto.com/GavinD

What does it mean?
explained below
Image courtesy of iStockphoto.com/Alberto Pomares Photography
Aftercare advice Heat treatments

Advice given to the client following a manicure in Products such as hot oil or paraffin wax, or
order for the client to benefit from the effectiveness equipment such as thermal booties, used to
of the treatment. heat the feet and aid absorption of products.
Contra-action Horizontal ridges
An unfavourable reaction that may occur either Ridges that run from side to side across the nails.
during or after the manicure treatment, Sometimes they are so deep they form furrows.
eg skin swelling.
Ingrowing toenail
Contra-indication A common condition
A condition that will prevent the pedicure being where the corners of
carried out, eg tinea pedis. the nail plate grow into
the nail walls, causing
Disinfection swelling and pain.
The process of destroying some but not
all micro-organisms.
Longitudinal ridges
Exfoliators Ridges that run from the cuticle to the free edge
Slightly abrasive products used to remove of the nail; very common on the toenails.
the uppermost layer of skin cells.
Image courtesy of iStockphoto.com/Floortje
Paraffin wax treatment

Foot masks Covering the feet in a warm paraffin wax liquid,
Nourishing, moisturising products applied to the building up several layers to retain the heat and
feet for a period of time. To increase absorption, wrapping in towels for a period of time. This will
feet are placed in hot booties. moisturise, soften and nourish the feet.
Hard skin Pedicure tools
Thick, yellow-coloured skin usually found on the A variety of tools used
soles of the feet around the heel and under the ball during a pedicure to
of the foot; can be treated with exfoliators, soaking reduce nail length, carry
and foot rasps. out cuticle work and
remove hard skin.
Pterygium
h en th e c lient books Over-growth of the cuticle, sometimes covering the

W c om mend whole of the nail plate, particularly if the nail is tiny,
u r e , re
a pedic
for example the little toenail.
h e y br i n g flip-flops
that t n d als to
Sterilisation
- t o ed sa The process of destroying all micro-organisms
or open th e y will not and their spores.
om e so
wear h
u d g e t h eir polish.
sm

What you must know
Revision tip
To remove nail length, yourself, the client and the work area
clip or cut nails straight
across to prevent them 2 describe the environmental conditions
growing into the nail suitable for pedicure treatments
walls, and then smooth 3 describe different consultation techniques
the edges with an used to identify treatment objectives
emery board.
and skin analysis
or restrict pedicure treatments
8 state how to communicate and behave in
a professional manner
“
Thuy Duong
Thuy is currently studying her nvq Level
2 Beauty Therapy at the London College
of Beauty Therapy. She aims to complete
her nvq Level 3 at lcbt too. Thuy has
always wanted to enter the beauty therapy
industry and feels that her college has
lood
id venous bin
Image courtesy of www.therapyessentials.co.uk
helped her through all the live working rds to a

salon experiences and industry talks she has Massage educe any ankle swell g by
u pwa
attended. Thuy’s ambition is to open her flow and r g the lymph flow.
stimulatin
own beauty salon, with the latest treatments
available. Look for the pink quote marks to

“
10 explain the importance of positioning
yourself and the client correctly throughout
the treatment
11 explain the importance of using products, tools,
equipment and techniques to suit the client’s To maintain a good posture throughout
treatment needs, nail and skin conditions the treatment, make your chair slightly
12 describe how treatments can be adapted to lower than the client’s chair.
suit the client’s treatment needs, nail and
skin conditions
13 describe the different massage techniques
and their benefits
treatment records
be provided
and skin
A beautiful resu
19 describe the structure and functions of
returning for fult will keep clients
treatments. rther pedicure
the nail and skin
muscles of the lower leg and foot
21 describe the structure and function of

the bones of the lower leg and foot
arteries and veins of the lower leg and foot
lymphatic vessels of the lower leg and foot

pu
fe
t on a pedicure
Why not r’ as feet have
‘spring o f away for the
ed
been tuck could do with
d
winter an nd attention
a
Always support the weight of your
client’s leg and foot. This will make
the treatment more relaxing and
comfortable for them.
“
some care exposed!
ng
before bei
Images courtesy of Carlton Group (left) and Professionails (right)
ty feet are a sum m er essential,

Pret ake clients feel
Soaking feet in a but pedicures can m n d.
hard skin to be remfoovotedbath will allow pampered all year rou
more easily.
Let your client take the lead in
“
choosing a nail polish colour, but give
your opinion if they ask for it.
Always use a base coat to

prevent staining of the nail
plate, particularly if a dark
colour is being used.
Image courtesy of EzFlow
What you must do
Conversion chart
Grade Marks
Provide pedicure treatments

for pedicure treatment
*
the client
*
correctly throughout the treatment
6 Follow health and safety 1
working practices
professional manner
techniques to suit the client’s treatment needs,
nail and skin conditions
*
9 Use and adapt correct massage techniques to 1 2 3
meet the needs of clients
*
10 Apply base coat, varnish and top coat evenly 1
without flooding the cuticles and nail wall
of the client
*
12 Record the results of the treatment with 1
the client
Totals
* 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

objectives questioning covers language, questioning questioning covers
contra-indications. covers contra- contra-indications,
and expectations.

account skin and nail type/condition, general
condition and health, medication,
client expectations. client lifestyle,
established, colour
preferences and
current use of
manicure products.
8 Selects and uses Selects and uses Selects and uses

products, tools and equipment to suit equipment to suit equipment to suit
equipment to suit treatment objectives. treatment objectives. treatment objectives.
client’s treatment Example: Product Examples: Consistent Examples: Consistent
needs, skin and choice adapted to finish across all of the finish across all of
nail conditions suit skin and nail nails, communicates the nails, provides
conditions. with the client explanation to client
throughout to confirm about products, tools
satisfaction at and equipment selected
every stage. and confirmed client’s
satisfaction at
every stage.

What you must do
*
previous page.
9 Adapts the massage to Adapts the massage to Adapts the massage to

Use and adapt suit skin type and skin suit skin type and skin suit skin type and skin
correct massage and nail condition. and nail condition. and nail condition.
techniques to meet
Varies the rate, rhythm Varies the rate, rhythm
the needs of the
and time. time and pressure.
client

the client satisfactory close. the result. the client is shown the
result, result adapted
if necessary, client
is assisted where
necessary.

Provide suitable advice is provided advice to include advice given, including
techniques and
“
recommendations.
Give specific and detailed aftercare

advice to your clients. This will make
them feel extra special and they will
request you as their therapist next time.

Comment form
Unit 208 Provide
pedicure treatments
Remember the client’s soles! A pedicure

isn’t just about making the top of the
feet look pretty. Thorough exfoliation
and hard skin removal ensures the
client will return to your salon.
“

Image courtesy of iStockphoto.com/SV Photo
209 Apply make-up
Applying make-up is a very creative but
also personal treatment to carry out on
clients. Some clients may have worn
make-up for years and want a new look.
Some may not have worn make-up before
and are wanting ideas and advice. Others
will want make-up for a special occasion
such as a wedding. In this unit, you will
learn how to consult with the client, and
select products appropriate for their skin
type, colour and age. You will be able to
practise application techniques in order to
create a balanced look that meets the
client’s treatment plan. The end result will
make your client feel – and look – amazing.
Apply make-up Unit 209 103

Unit 209 Apply make-up

completed practical task, a pass equals 1 point,
3 points.


Task 2: apply make-up
Overall grade
Candidate name:
a k e-u p prod ucts that are

Select m r your client ’s age.
app ropriat e fo Quality assurance co-ordinator signature Date:
(where applicable):

(where applicable):

What does it mean?
explained below
Aftercare advice Face shape
Advice given to the client following a make-up The shape of the
treatmentin order to maintain the look and prevent client’s face; common
any adverse reactions. ones include square,
round, oval, oblong and
Blushers diamond. This affects
These come in a variety of different forms including the make-up products
creams, powders and liquids, and are used to and techniques that
enhance the cheekbones. may be used for
Body language best results.
A way of communicating to our clients or Foundation
colleagues using our bodies but not using speech.
Image courtesy of Anthony Braden
A make-up product
Concealer used all over the face
A product used to cover any imperfections, usually to enhance the natural
applied before foundation. colour, providing an
even base on which to
Contra-action work; also gives the skin
An unfavourable reaction which may occur either protection.
during or after the treatment, eg skin swelling.
Highlighter
Contra-indication Product used to draw attention to an
A condition that will prevent the make-up treatment area or feature.
being carried out, eg conjunctivitis.
Shader
Dehydrated Product used to take attention away from a feature.
A skin condition where the surface is tight
and parched, often with very fine lines. Skin texture
A term that refers to whether the skin is thin or thick
Environmental conditions (sometimes called fine or coarse).
The appropriate conditions necessary to carry
out a professional make-up treatment. Covers areas Treatment plan
such as warmth, lighting, privacy and music. A plan that has been discussed and agreed with the
client during the consultation and will be followed
Eyeshadow to achieve the required look.

Product applied to the
eyes; may be in powder,
cream or gel form.
qu ali ty m ake-up
Buy good y will last you
s th e
brushes a
a lifetime.

What you must know
1 describe workplace requirements for preparing

yourself, the client and the work area
2 state the environmental conditions suitable
for applying make-up
3 describe different consultation techniques
used to identify treatment objectives
4 describe the importance of carrying out
a detailed skin analysis
skin type and condition
6 identify skin types, conditions
and characteristics
or restrict make-up application
“
Afshan Islam
Afshan is a Level 3 Media Make-Up student
at Sheffield City College. Afshan opened
her own women-only hair and beauty salon
called ‘Beauty Beneath’ in 2008. The salon
caters especially for women who wear
headscarves. Afshan was also the Level 3
nvq City & Guilds Make-up Competition
winnerin 2009. She did the make-up for
Mecia Simson (winner of Britain’s Next Top
Model, 2009), who was the front cover model
for the Level 3 nvq Logbook. Eventually,
Afshan hopes to become a professional
make-up artist. Look for the pink quote

“
treatment needs, skin type and condition
12 describe how to use corrective methods to
suit the client’s treatment needs, skin types Updating portfolios and networking
and condition with photographers will get yourself
13 state the contra-actions that may occur during noticed within the fashion, hair and
make-up industries. This will support
your good reputation.
treatment records
be provided
17 describe the structure and functions of the skin
18 describe diseases and disorders of the skin
19 explain how natural ageing, lifestyle and
environmental factors affect the condition
of the skin and muscle tone
20 state the position and action of the muscles
21 state the names and position of the bones
blood and lymphatic system for the head,
neck and shoulders

Have all your prodioucts ready before the
make-up applicat n .
“
s g i ve y o ur client
Alway o w to touch
on h
advice a k e-up look
up th ei r m
u t t h e day Take the time to really practise
throu g h o
. your talents and perfect your
or evening make-up skills.
After cleansing, toning
and moisturising the face,
either blot with a tissue or
leave for five minutes before
applying foundation.
What you must do
Conversion chart
Grade Marks
Apply make-up
1 Prepare yourself, the client and the work 1
area for make-up
*
3 Carry out a skin analysis 1
* 1
1
2 3

6 Select and use products, tools and equipment 1 2 3
for make-up treatments to suit the client’s
treatment needs, skin type and condition
7 Follow health and safety working practices
* 1
professional manner
*
of the client
10 Record the results of the treatment correctly 1
Totals
* 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

and expectations.

account skin type/ type/condition, general
established, colour
preferences and current
use of make-up.
6 Some consideration Consideration given Consideration given to

Select and use given to treatment to all treatment all treatment objectives
products, tools objectives (eg objectives (eg (eg occasion, lighting,
and equipment for occasion, lighting, skin occasion, lighting, skin skin type and conditions,
make-up treatments type and conditions) type and conditions, make-up duration).
to suit the client’s and adaptation of make-up duration). Examples: Full range
treatment needs, the treatment. Examples: Full range of products, tools
skin type and Examples: Range of products, tools and techniques
condition of products and and techniques used, used, corrective eye
tools used. finished make-up make-up applied and
blended well. contouring techniques
used, finished make-up
blended well.

What you must do
*
previous page.

the client satisfactory close. the result. the client is shown the
result, result adapted
if necessary, client
is assisted where
necessary.

techniques and
recommendations.
Your priority should be to use your
a great achievement to make clients feel

confident about themselves.
“
skill to make clients feel beautiful. It is Image courtesy of iStockphoto.com/Quavondo

Comment form
Unit 209 Apply make-up

re th e type o f
Make su suited to the
is
make-up
skin type.

Image courtesy of iStockphoto.com/Dodz Larysa
210 Provide eyelash and eyebrow treatments
Eyelash and eyebrow treatments are some
of the most satisfying treatments to carry
out, and their popularity among male
clients is also growing. You will learn how
to assess the client’s natural eyebrow and
advise them on the most suitable shape,
taking into account their face shape,
existing eyebrow shape and hair density.
Tweezing away the hairs may result in a
dramatic enhancing of the eyes. You will
also learn how to use permanent colour to
define brows and lashes, giving the
appearance of longer and thicker
lashes. Other treatments are also covered
in this unit, including threading, semi-
permanent make-up and lash perming.
Provide eyelash and eyebrow treatments Unit 210 115

Unit 210 Provide eyelash
and eyebrow treatments
completed practical task a pass equals 1 point,
3 points.


Task 2a: provide eyebrow shape treatment
Task 2b: provide eyelash tint treatment
Task 2c: provide eyelash extension treatment

Merit 1.6–2.5
Overall grade
g lamp if
Candidate name:
a gn i f y i n
Use a m s f i n e, fair
en t h a
your cli O t h e r wise you
r s.
eyebrow hai m and your
he
may miss t be satisfied.
ot
client will n Assessor signature: Date:

(where applicable):

(where applicable):

What does it mean?
explained below
Conjunctivitis Hydrogen peroxide
A nasty eye condition where the eyes are red, A chemical that is mixed with the tint to activate
swollen and sticky. the colour.
Contaminated waste Ice packs
Consumables that have been soiled with Cold compresses, either flannel, damp cotton pads,
bodily fluids. This type of waste requires special or ice wrapped in a small towel. All are used to calm
disposal methods. an irritated area.
Contra-action Lash extension
An unfavourable reaction that may occur either Advanced technique used to lengthen the client’s
during or after the treatment, eg skin swelling or eyelashes. An individual false lash is attached to an
excessive erythema. existing lash and will last for up to six weeks.
Erythema Patch test
Redness of the skin due to the blood vessels A test carried out 24 hours before the treatment
bringing blood to the surface. to see if the client is allergic to the tinting products.
Image courtesy of Maria Retter
Eye shields Sterilisation

These can be damp The process of destroying all micro-organisms
half-moons of cotton and their spores.
wool or pre-prepared
pads used to protect Stye
the eye area from tint. A small infection at the base of the eyelash follicle;
it is red, sore and swollen.
False lash application
The use of strip or flared Threading
lashes that are applied A specialised method
to the client for a special of hair removal using
occasion, usually lasting the swift action of
Image courtesy of Malika
for the evening or if fingers, thumbs and

treated carefully, tight thread.
a week. Warming devices
These may be steam, hot flannels or hot, damp pads
that are used to open the hair follicles to make the
removal of the hairs easier.

What you must know
Revision tip
If the eyebrow hairs are yourself, the client and the work area
thick and coarse, apply
a hot compress to each 2 describe the environmental conditions suitable
brow for a few minutes. for eyelash and eyebrow treatments
This will open up the 3 describe different consultation techniques used
follicles, making the hair to identify treatment objectives
removal easier and
less painful. 4 describe the types of tests that are carried
out before providing eyelash and
eyebrow treatments
5 state the importance of carrying out tests prior
to the treatment and accurately recording
the results
6 describe the contra-indications that prevent
or restrict eyelash and eyebrow treatments
8 describe the types of eyelash and eyebrow
treatments available and their benefits
9 outline the types of tests that are carried out
before providing an eyelash and eyebrow
tinting treatment
“
Gabie Williams
Gabie started studying the vrq Beauty
Consultancy Diploma at The Folkestone
Academy at 14 years old. She enjoyed it
so much that she is now studying Beauty
Therapy at sixth form. Gabie is particularly
interested in lash and brow treatments, as
she loves making people feel good about
you are c on fident with
Make sure ccessories before you try it
Image courtesy of AH Francis
themselves. Look for the pink quote marks

to see what she has to say to you! applying a
for real!

“
10 state the importance of assessing facial
characteristics prior to carrying out eyelash
and eyebrow treatments
in a professional manner Eyelash and brow tinting is great
12 describe health and safety working practices for mature clients with fine lashes or
13 explain the importance of positioning when their natural colour has faded.
yourself and the client correctly throughout It defines the eye area, giving the
the treatment
appearance of mascara.
14 explain the importance of using products,
tools, equipment and techniques to suit the
client’s treatment needs
15 describe how treatments can be adapted
to suit the client’s treatment needs and
facial characteristics
16 describe the normal reaction of the skin
to eyebrow shaping treatments
18 describe the chemical reaction which creates
the tinting effect
Image courtesy of iStockphoto.com/Inga Ivanova

20 state the importance of completing yelash extensi ons can create a
E
treatment records dramatic ef fect.
21 state the aftercare advice that should be
provided
skin and hair
23 describe diseases and disorders of the
skin and hair

Brow shaping can create a dramatic
change to a client’s eyes but it is “
important to do this in stages. I always
ask my client to check in the mirror
to make sure they are happy before I
remove more hairs.
Images courtesy of www.juliafrancis.co.uk (left) and iStockphoto.com/Iconogenic (right)
Consider the whole loo of yo

before you treat lasheskan ur client
d brows.
Image courtesy of iStockphoto.com/Quavondo
Strong sunlight can easily

fade tinted lashes and brows
so advise your client on the
use of sunglasses.
“
Always check that the client has had a
recent skin test and that the result was
negative and recorded before giving an
eyelash or brow tint.
Threadin
waxing ongtish an alternative to
e eyebrow area
.
Image courtesy of Malika
What you must do
Practical observations Conversion chart
Grade Marks ranges
A B C
This page shows what you need to do during your Pass 10–12 11–13 11–12
practical tasks. You can look at it beforehand, Merit 13–17 14–18 13–16
but you’re not allowed to have it with you while Distinction 18–20 19–21 17–19
carrying out your practical tasks. You must achieve
Provide eyelash and eyebrow treatments

a b c
Eyebrow shape Eyelash tint Eyelash
extension
1 Prepare yourself, the client and the work area 1 1 1
for an eyebrow and eyelash treatment
2 Use suitable consultation techniques to identify 1 2 3 1 2 3 1 2 3
*
3 Interpret and accurately record results of test 1 1
carried out prior to treatment
* 1
1
2 3 1
1
2 3 1
1
2 3

6 Follow health and safety working practices 1 1 1
professional manner
8 Select and use products, tools, equipment and 1 2 3 1 2 3 1
techniques to suit the client’s treatment needs
9 Complete the treatment to the satisfaction
* 1 2 3 1 2 3 1 2 3
*
of the client
10 Record the results of the treatment with 1 1 1
the client
Totals
* 1 2 3 1 2 3 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

and expectations.

identified. identified, taking taking into account
into account client hair growth or colour
expectations. characteristics, general
health, medication,
client lifestyle,
expectations, pain
threshold, and current
method of eyebrow/
eyelash treatment.

What you must do
*
previous page.
8 Eyelash tinting Eyelash tinting Eyelash tinting

Select and use Tint is applied and Tint is applied and Tint is applied and
products, tools removed safely, in removed safely, in removed safely, in
equipment and accordance with the accordance with accordance with
techniques to treatment plan. the treatment plan. the treatment plan.
suit the client’s All traces of tint are All traces of tint are
Eyebrow shaping
treatment needs removed from removed from the
Brows are prepared
the area. area. Client’s skin tone
correctly. Hairs are
and hair colour are
removed swiftly and Eyebrow shaping
complemented.
safely to achieve the Brows are prepared
desired result. correctly. Hairs are Eyebrow shaping
removed swiftly and Brows are prepared
safely to achieve the correctly. Hairs are
desired result. The removed swiftly and
finished brow shape safely to achieve the
complements the face desired result. The
and eye shape. finished brow shape
complements the face
and eye shape.
Extra measures are
taken to minimise
discomfort, eg heating
the skin before tweezing.
During the treatments,
client is consulted using
a mirror to check brow
shape is satisfactory.
“
When tinting lashes tell your client

that you need them to keep their eyes
closed until you tell them to open them.
Clients will keep opening their eyes if
you do not give clear instructions.


necessary.

Provide suitable advice is provided, advice provided, advice provided,
aftercare advice including possible including homecare including homecare
contra-actions. products and future products, application
treatments. and removal techniques
and future treatment
and recommendations.
Images courtesy of iStockphoto.com/Valua Vitaly (left) and iStockphoto.com/proxyminder (right)
Make sure you are co

applying accessories nfident with
for real! before you try it

Comment form
Unit 210 Provide eyelash and
eyebrow treatments
h e best results,
To get t
be en co u raged
ould
clients sh egularly for
r
to re-book ce treatments.
an
mainten
Images courtesy of Shavata

Image courtesy of iStockphoto.com/Aldra

Image courtesy of TONI & GUY/Indira Schauwecker
212 Create an image based on a theme
within the hair and beauty sector
Beauty therapists often need to be
creative and innovative, combining a
variety of skills to produce design images
for fashion magazines, catwalks, theatre,
film (or anything you want). Within this
unit you will learn how to plan and
develop an image with mood boards,
working independently and as part of a
team. This unit is about hard work,
effective planning, using your
imagination, and having fun!
Create an image based on a theme within the hair and beauty sector Unit 212 129
Unit 212 Create an image based
on a theme within the hair and
beauty sector

Task 1: mood board

Task 2: create an image
Overall grade
Candidate name:
of detailed
Ask your client lotsrtain of the result
questions, to be ce Quality assurance co-ordinator signature
(where applicable):
Date:
they want.

(where applicable):
Image courtesy of Henley College, Coventry

What does it mean?
explained below
Evaluation methods
Different ways of getting feedback – these could
include team meetings, feedback from your tutor,
Image courtesy of Melissa Jenkins (www.melissajenkinsphotography.com)
or self-evaluation.
Mood board
A combination of images, colours, and textures
– a collection of all your first ideas.
Personal protective equipment (PPE)
Equipment available for use in the workplace to
protect you, your skin and clothes from damage,
for example gloves or aprons.
Techniques
The different methods
used to create the
finished image, for
example make-up
techniques, application
of false eyelashes,
clothes and hair.
Theme
A set outline, for
example images
reflecting an era,
“
or the front cover
of a fashion magazine.
Sita Gill
After studying Media Studies, it was
clear to Sita that the media and make-up
world was where she wanted to be. She
took several make-up courses and is now
a professional, specialist make-up artist.
Sita’s career has included working for
Elizabeth Arden and Dior as a Beauty
Consultant. She has also worked for two
magazines as a make-up columnist, giving
tips and advice on make-up application.
Sita is now a teacher, passing on her skills and
knowledge to others who share her passion
for make-up. Look out for the pink quote
marks for Sita’s creative tips!
What you must know
Revision tip
1 Outline how to identify media images to
When presenting a create a theme
mood board to other
2 Outline the purpose of a mood board
Right image courtesy of Melissa Jenkins (www.melissajenkinsphotography.com)

people, you need to
include the theme as 3 Outline how to present a mood board to others
a heading, and work
images around this 4 Describe the concepts of advertising to
for the make-up, hair, a target audience
clothes, colour, etc
5 Describe the salon’s requirements for client
with lots of samples
preparation, preparing yourself and the
(eg colour palette or
work area
fabric swatches) and
supported by brief text 6 State how to communicate in a
where required. salon environment
7 Describe the technical skills required
for creating a theme-based image
8 Describe methods of evaluating the
effectiveness of the creation of a
theme-based image
9 Outline safe and hygienic working practices
Left image courtesy of Wigan and Leigh College
run wild!
Let your imagination
Creating an
Think abou image can be exci
some dramat where you could sh ting!
tic images. oot

Image courtesy of Marcus Scott
“
Cre
To create an image for nails you need
to plan the design.
Image courtesy of Sita Gill
back an d look
and
Always st le image from a
o
at the wh his is how others
Image courtesy of The Folkestone Academy
t
distance:
t.
first see i
eate
Practising your ideas on
friends is a great way of
Image courtesy of Stephenson College
trying things out!
Nails can help create an

im age too!
“
Image courtesy of iStockphoto.com/A-Motion Media Productions
Try to do some model test shoots with

photographers for experience. This will
also help you to get bookings.
Think about the to

creating an imag tal look when
e.
What you must do

your practical task. You can look at it beforehand,
Grade Marks
carrying out your practical task. You must achieve Pass 5–6
all the criteria; you can achieve 1 mark, 2 marks or Merit 7–9
*
3 marks for the criteria indicated with . Distinction 10–11
Please highlight your chosen theme: Creating an image

Historical look
Fantasy look
Special occasion look
for creating an image based on a theme
2 Use technical skills to create a theme- 1 2 3
based image
*
3 Evaluate the effectiveness of the theme- 1 2 3
based image
*
4 Follow safe and hygienic working practices 1
professional manner
* Totals
Grade
Candidate signature
and date
Assessor signature
and date
“
Apply a lip balm to the model’s lips if
they are dry. This will ensure the lip
colour application is smooth.

What you must do
descriptors table
*
previous page.
2 Applies the technical Applies the technical Applies the technical

Use technical skills skills to create a skills to create a skills to create a theme-
to create a theme- theme-based image. theme-based image. based image.
based image Examples: Some basic Examples: good Examples: good
blending techniques, blending techniques, blending techniques,
basic interpretation of good interpretation of excellent interpretation
the mood board the mood board of the mood board
3 Verbal feedback is Verbal feedback is Verbal and written

Evaluate the gained to ascertain gained to ascertain feedback is gained to
effectiveness of the if service met with if service met ascertain if service met
theme-based image expectations with expectations with expectations
Example: verbal Examples: requirements
feedback for future treatments,
is recorded on visual and verbal
record card feedback are recorded
on record card

Communicate communication and behaviour communication and
and behave in a and behaviour Examples: polite, behaviour
professional manner Examples: polite, friendly, positive body Examples: polite,
friendly, positive language, speaks friendly, positive body
body language, clearly, respectful to language, speaks
speaks clearly colleagues and clients, clearly, respectful to
to clients’ needs listens and responds
to clients’ needs,
shows a reassuring and
confident manner
Comment form
Unit 212 Create an image based
on a theme within the hair and
beauty sector
Always practise the make-up

application if you have designed it for
a themed shoot, as the make-up artist
needs to ensure the model and theme
work well together.
“
Think about every
image, so that it aldel cotamil of your
for the overall look you wa es together
Image courtesy of iStockphoto.com/photo_graf
nt.

Image courtesy of Marcus Scott
Image courtesy of Creative Nail Design
214 Provide and maintain nail enhancements
Nail enhancements have become
very popular in the salon. The end result
can dramatically change the appearance of
the nails and hands. This unit is all about
working with one system: the choice is
between UV gel, wraps, or liquid and
powder. You will learn how to consult and
communicate with your client, analyse
their nails and skin, make clear
recommendations with a detailed
treatment plan, prepare the nail and apply
the chosen nail enhancement. Once the
treatment is completed to the satisfaction
of the client you will need to know how to
maintain and repair their enhancements
and also how to remove them safely.
You will also learn about health, safety
and hygiene, which must be adhered to
throughout each treatment, and the
chemical processes that takes place with
your chosen nail enhancement system.
Provide and maintain nail enhancements Unit 214 141

Unit 214 Provide and
maintain nail enhancements
3 points.


Task 2a: apply nail enhancements
Task 2b: maintain nail enhancements

Merit 1.6–2.5
Overall grade
Candidate name:

(where applicable):

(where applicable):

What does it mean?
explained below
Acetone Fibreglass
Image courtesy of Calgel
A solvent used to remove nail enhancements. The strong and durable material used in the
wrap system.
Aftercare advice
Advice given to the client following a nail Liquid and powder
enhancement in order for the client to benefit from The two products are mixed together to form
the effectiveness of the treatment. a strong and durable enhancement system.
Contra-action Nail plate
An unfavourable reaction that may occur either The pink-coloured part of the nail.
during or after the nail enhancment treatment,
eg skin swelling. Resin
An adhesive used in
Contra-indication the wrap system.
Image courtesy of Nail Systems International
A condition that will stop the nail enhancement

being carried out, eg paronychia.
Cuticle
The flexible fold of skin around the base of the nail.
Sterilisation
Dappen dish The process of destroying all micro-organisms
A small container used and their spores.
to hold liquid products
while working. Tips
These are made of
plastic and are strong,
Dehydrator durable and flexible;
A product used to remove water or dry out they are applied to the
the nail plate. nail plate to extend the
Disinfection length of the nail.
The process of destroying some but not UV gel
all micro-organisms. A thick gel that is cured into a hard, durable, flexible
enhancement using a UV curing lamp.
m en di n g retail
R ecom h a vi n g them
n d
products a ll will increase
se
available to o f
y
the longevit ents, and
em
the enhanc a mon ey
tr
can earn ex
Image courtesy of The Edge Nail & Beauty
.
for the salon

What you must know
Revision tip
1 describe the salon requirements for preparing
Keep familiarising yourself, the client and the work area
yourself with COSHH
regulations in relation 2 describe the environmental conditions suitable
to exposure, handling, for nail enhancement services
storage and disposal. 3 describe different consultation techniques
used to identify treatment objectives
4 explain the importance of carrying out
a detailed nail and skin analysis
or restrict manicure treatments
and industry Code of Practice for Nail Services
“
10 explain the importance of positioning yourself
Follow in the footsteps of... and the client correctly throughout the service
Beverley Braisdell Continues on next page
Beverley trained at Wigan and Leigh

College and is now the Programme
Development Coordinator for the college.
She started out as a beauty therapist, before
owning a salon. She quickly became a
full-time lecturer who specialised in nails.
Beverley joined the Habia Nail Services
Forum, where she helps make changes
within the industry. She has had other
exciting opportunities, eg judging the Greek

National Nails Competition and writing
for Scratch magazine. On top of all that, she
works for City & Guilds as an Examiner,
External Verifier and Qualification Advisor ail enhancemenntst.
Check the final anct
for Nail Services. Look for the pink quote to th e satisf io n of the clie
are

11 explain the importance of using products,
tools, equipment and techniques to suit the
client’s service needs, nail and skin conditions
12 describe how services can be adapted to
suit the client’s service needs, nail and
skin conditions
Revision tip
13 describe how to maintain and remove
nail enhancements Practise application
on training hands to
14 state the contra-actions that may occur during perfect your technique.
and following service and how to respond
“
15 state the importance of completing the service
to the satisfaction of the client
be provided
17 describe the chemical process involved in
the nail enhancement system Hygiene and thorough preparation
18 describe the structure and functions of are vital when performing nail
the nail and skin enhancement services to avoid
19 describe the different natural nail shapes cross-infection.
Image courtesy of iStockphoto.com/Ivan & Monika

“
im e c h o osing the
Spend t t h is can make
p;
correct ti erence to a
ff
all the di finish.
l Gels are a great way of adding shine to
pro fessiona
any nail enhancement system.
Liquid and powder takes time and

“
skill to master, but it is one of the most
popular nail services that can be used
on finger or toe nails.
Think of your client’s com

look when consulting on nailplete
enhancements.
Support the fingers firmly

when you are working.
This will help with your
application technique.
Images courtesy of Denise Wright, Nail Academy (left) and Calgel (right)
IIf the client is

result, they ar happy with the end
return in the e much more likely to
future.l
What you must do
Conversion chart
Grade Marks
Provide and maintain nail enhancements

a b
Apply nail Maintain nail
enhancements enhancements
1 P
repare yourself, the client and the work area 1 1
for nail enhancement service
2 Use suitable consultation techniques to 1 2 3 1 2 3
identify service objectives
*
3 Carry out nail and skin analysis 1 1
* 1
1
2 3 1
1
2 3
throughout the service

6 Follow health and safety working practices 1 1
7 Select and use appropriate products, tools, 1 2 3 1 2 3
service needs, nail and skin conditions
8 Communicate and behave in a
* 1 1
professional manner
9 Complete the service to the satisfaction 1 2 3 1 2 3
*
of the client
10 Record the results of the service 1 1
Totals
* 1 2 3 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

objectives questioning covered language, questioning questioning covers
and expectations.
4 A basic service plan is A good service plan is A thorough service plan

Provide clear recommended. recommended. is recommended.
to the client of the service of the service the service identified,
into account nail nail condition, general
established, length of
artificial nail preferences
and current use of nail
enhancements.
7 Selected and used Selected and used Selected and used

appropriate equipment to suit the equipment to suit the equipment to suit the
products, tools, service objectives, service objectives, service objectives,
equipment and blending and balancing blending and balancing blending and balancing
techniques to suit techniques evident on techniques evident techniques evident with
the client’s service each nail. with a consistent finish a consistent finish to
needs, nail and skin to the look across the look across all nails,
conditions all nails. each nail is left free from
debris, communicates
with the client to confirm
satisfaction at
every stage.

What you must do
*
previous page.
9 The service is The service is The service is completed

Complete the completed within completed within the within the agreed time,
service to the the agreed time agreed time and the brought to a satisfactory
satisfaction of and brought to a client is shown close, the client is
the client satisfactory close. the result. shown the result, result
necessary.

contra-actions. and future services. application and
removal techniques
and future services and
recommendations.
Wraps are a great system to use when

repairing a natural nail, as they are
thin and look natural.
“

Comment form
Unit 214 Provide and
maintain nail enhancements
h e n ail plate’s
R emove t e before
in
surface sh g it.
in
dehydrat

215 Provide nail art
Nail art is a creative additional treatment
that can be carried out on both natural
nails and nail enhancements on the hands
and feet. This unit is all about creating
various designs using lots of different
techniques. You will learn how to consult
and communicate with your client, devise
a treatment plan to suit the nails and skin
condition, and apply these designs to the
nails. You will also learn many techniques
to create lots of different designs, including
polishing, application of gems, glitters,
transfers, and techniques using tape and a
striping pen. Health, safety and hygiene
must be adhered to throughout each
treatment, and you must learn the
conditions that will prevent you carrying
out the treatment.
Provide nail art Unit 215 153

Unit 215 Provide nail art

of the tasks to be able to achieve a grade. For the
practical tasks, a pass equals 1 point, a merit equals
2 points and a distinction equals 3 points.


Task 2: provide nail art
Overall grade
Candidate name:
yo u r cli e n t to apply
Advise a t a fe w days
p co
another to tment to help Candidate signature: Date:
ea
after the tr t longer.
s
the design la

(where applicable):

(where applicable):

What does it mean?
explained below
Aftercare advice Glitter
Image courtesy of Becky Orme
Advice given to the client following a nail art A heavy, sparkly powder
application in order for the client to maintain used to give sparkle
the design. to the nail.
Contra-action
An unfavourable reaction that may occur either Nail plate
during or after nail art application, eg skin swelling. The pink-coloured part of the nail.
Contra-indication Nail separation
A condition that will prevent nail art being carried When the nail lifts away from the nail bed.
out, eg nail loss.
PPE
COSHH (Control of Substances Personal protective equipment, such as disposable
Hazardous to Health) gloves and face masks.
This relates to products that could cause harm if
used incorrectly and for which clear instructions Sterilisation
need to be followed for storage and handling. The process of destroying all micro-organisms and
their spores.
Cuticle
The flexible fold of skin around the base of the nail. Striping pen
A very fine brush used to make stripes or tapering
Disinfection stripes on the nail.
The process of destroying some but not
all micro-organisms. Transfers
These are usually self-adhesive and can easily
Foils be applied to nails by first peeling off the
These are available in many patterns and backing sheet.
colours and can be applied to the nail to give
a metallic sheen.
Gem stones
Various little stones that

can be adhered to
the nail, such as
rhinestones, flat stones
or pearls.
Nail art lets you

creative side! unleash your

What you must know
Revision tip
Draw your design yourself, the client and the work area
on paper before
attempting to apply 2 state the environmental conditions suitable
it to the nail. for nail art
3 describe different consultation techniques used
to identify treatment objectives
and skin analysis
and nail condition
6 identify the different nail conditions
or restrict nail art
“
Jackie O’Sullivan
Nails have been Jackie’s passion since
watching her mum get her nails done nearly
20 years ago. She started with a Star Nails
course and gained her first nvq. Her first
big break was as an educator for Grafton
International. Jackie was then offered the
chance to work with the nail artist, Christian t op coat m ak es a great
A glitter .
Cesar. Jackie now runs her own business, evening look
‘Naughty Nails’, and also lectures at South
Trafford College. Look for the pink quote


treatment needs and nail condition
12 describe how treatments can be adapted to suit
the client’s treatment needs and nail condition
Revision tip
and following treatments and how to respond Allow enough time
for the polish to
14 state the importance of completing the dry, particularly
treatment to the satisfaction of the client between coats.
“
treatment records
be provided
18 describe the structure and functions of the nail
Remember that all nail art needs to be
sealed with a clear or glitter top coat.
Image courtesy of United Beauty

Every time you create a new
“
design for a client, copy it on to a tip.
You’ ll soon have enough tips to create
a design board.
g e o f d esigns on
ran
Develop a d display them
n
nail tips a o clients can see
s
on a tray s.
ea
various id
Consider the season when planning

your designs. For example, floral
patterns are great for summer!
Make sure you have a

steady surface on which to
work , and if possible
rest your hand on a
manicure pad.
“
Remember your clients’ nails are an
accessory to them, just like a handbag,
pair of shoes or jewellery.
You don’t just have to stick with

glitter in your nail art – be creat
ive!
What you must do
Conversion chart
Grade Marks
Provide nail art

for nail art service
service objectives
*
the client
*
correctly throughout the service
professional manner
techniques to suit the client’s service needs
and nail conditions
*
9 Complete the service to the satisfaction of 1 2 3
the client
*
10 Record the results of the service with 1
the client
Totals
* 1 2 3
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
previous page.

identify service throughout, positive body positive body language,
and expectations.
4 A basic service plan is A good service plan is A thorough service plan

Provide clear recommended. recommended. is recommended.
recommendations Examples: objectives Examples: objectives Examples: objectives
to the client of the service of the service of the service identified,
into account nail nail condition, general
established, colour
preferences and current
use of nail art.
8 Select and use Select and use Select and use products,
Select and use products, tools and products, tools and tools and equipment to
products, tools, equipment to suit equipment to suit suit service objectives.
equipment and service objectives. service objectives. Examples: All excess nail
techniques to suit Examples: All excess Examples: All excess products are removed
the client’s service nail products are nail products are from the surrounding
needs and nail removed from the removed from the skin, nail design is
conditions surrounding skin. surrounding skin, nail balanced and consistent
design is balanced and on all nails, techniques
consistent on all nails, chosen are successful,
communicates with eg well blended or
the client throughout clearly defined detail,
to confirm satisfaction. communicates with the
client throughout to
confirm satisfaction.

What you must do
*
previous page.
9 The service is The service is The service is completed

Complete the completed within completed within the within the agreed time,
service to the the agreed time agreed time and the brought to a satisfactory
satisfaction of and brought to a client is shown close, the client is
the client satisfactory close. the result. shown the result, result
client is assisted
where necessary.

contra-actions. and future services. application and
removal techniques
and future services and
recommendations.
Creating seasonal designs is a

great way to boost your income at
Christmas, Hallowe’en and during
summer holidays.
“

Comment form
Unit 215 Provide nail art

r cli en t clear
Give you dvice. A good
a
aftercare evelop an
d
idea is to aflet so your
le
aftercare take it home
client can o it later.
t
and refer

216 Salon reception duties
The reception is one of the most crucial
areas of the salon; it is where the client
will form that all-important first
judgement. You’ll learn how to portray
the professional image of the salon when
dealing with clients, as well as casual
enquiries. You will find out about all the
methods of payment, and how to check for
validity. You’ll become integral to the
smooth running of the salon, maximising
the efficiency of all the services offered.
Salon reception duties Unit 216 165

Unit 216 Salon reception duties


Task 1a: produce a chart
Task 1b: produce a guide
Task 1c: produce a chart

Task 2a: first observation
Task 2b: second observation

Merit 1.6–2.5
Overall grade
Candidate name:
ea k cl early and
Always sp eye contact to
maintain person listening
e
ensure th s what
d
understan g.
in
you’re say Assessor signature: Date:

(where applicable):

(where applicable):

What does it mean?
Image courtesy of iStockphoto.com/Yiannos
explained below
Appointment system Methods of payment
A method used for The different ways
recording client payments can be made,
appointment bookings for example cash and
– it could be on a debit card.
computer, or in a book.
Confidential information Payment dispute

Image courtesy of iStockphoto.com/ Tokio Maple
Private information that must not be passed on. When there is a problem with a payment, for
It may include personal aspects of conversations example an invalid debit/credit card, or if you
with clients or colleagues, client details held on suspect the card is fraudulent.
record cards, staff personal details, or financial
aspects of the business. Workplace policies
Documentation prepared by the employer on
Data Protection Act the procedures to be followed in the workplace.
Legislation designed to protect clients’ rights
to privacy and confidentiality.
External enquiry
A query that comes from someone outside
the salon, for example a phone call from
a manufacturer or client.
Fraudulent card
A card that has been stolen or is a fake.
Internal enquiry
A question that comes from someone inside
the salon, for example a client enquiring about
appointment availability.
Invalid card
When the card has expired, or is refused due to You’re always
insufficient funds in the account. happy at all tionmsh
es!
ow, so be helpful an
d
Invalid currency
Image courtesy of iStockphoto.com/Damkier Media Group
Currency from another

country, or old versions
of coins and notes, that
cannot be used.

What you must know
Revision tip
1 Describe procedures for taking messages for
When processing a a variety of enquiries
credit card payment,
the client will be asked 2 State how to communicate and behave within
to enter their PIN a salon environment
number. It is a good 3 List salon services available, their duration
idea to look away at this and cost
point, to give the client
some privacy. 4 Outline the importance of dealing with
enquiries promptly and politely
5 Explain how to deal with enquiries that
cannot be dealt with promptly
6 Describe how to make and
record appointments
7 State the potential consequences of failing to
record appointments or messages accurately
8 State the importance of passing on messages
and appointment details to the
appropriate colleagues
9 Outline the legislation designed to protect
the privacy of clients’ details
10 State the possible consequences of a breach
of confidentiality
“
11 State how to process different methods
Follow in the footsteps of... of payment
Georgina McKinney 12 Describe how to deal with problems that may
occur with payments
Georgina’s mother was in the beauty therapy
13 Explain how to keep payments safe and secure
industry and often worked from home.
Georgina loved watching her carry out the
various treatments and began to ask lots of
questions. When she went to Bournemouth
and Poole College she started her Level
1 vrq in Beauty Therapy and loved it!
She progressed to level 2 and particularly
enjoyed facials. Georgina has been offered
a job at the Marriot Highcliffe Hotel in
Bournemouth. After gaining a few years’
experience she would love to travel the world
finding out about different treatments and
products. Look for the pink quote marks to

Image courtesy of iStockphoto.com/KD Photography & Design
What you must do

your practical task. You can look at it beforehand,
Grade Marks
carrying out your practical task. You must achieve Pass 13–14
all the criteria; you can achieve 1 mark, 2 marks or Merit 15–18
* Distinction 19–21
Salon reception duties

a b
First observation Second observation
1 Deal with a variety of enquiries 1 1
2 Identify the nature of the enquiry
*
3 Handle requests for services in a prompt and
1
1
2
2
3
3
1
1
2
2
3
3
polite manner
*
4 Provide information about services and/or 1 2 3 1 2 3
products that is clear and accurate
*
5 Schedule appointments to meet with salon 1 1
policy and client requirements
6 Confirm and record client appointment details 1 1
7 Deal with confidential information to meet with 1 1
salon and legal requirements
8 Maintain appropriate levels of 1 1
reception stationery
9 Maintain a hygienic and tidy reception area 1 1
10 Calculate service costs accurately 1 1
11 Deal with payments for services and/or 1 1
products to meet with salon policy
12 Follow security procedures when 1 1
handling payments
13 Communicate and behave in a 1 2 3 1 2 3
professional manner
* Totals
Grade
Candidate signature
and date
Assessor signature
and date

What you must do
descriptors table
*
2 or 3 points for the criteria indicated with on the
previous page.
2 Basic facts about Good use of open Uses open and closed
Identify the nature enquiry established questions to establish questions to accurately
of the enquiry through questioning client enquiry establish the
Examples: uses non- client’s enquiry
technical language, Examples: uses
maintains good level of technical and non-
eye contact technical language
appropriately, displays
good listening skills
(for example, mirroring
and good level of eye
contact) to confirm
requirement
3 Shows open body Shows open body Shows open body

Handle requests for language and language, welcoming language, welcoming
services in a prompt welcoming facial facial expressions facial expressions
and polite manner expressions. and keeps good eye and keeps good eye
Acknowledges initial contact throughout. contact throughout.
request promptly Handles request Good use of gesturing
promptly and nodding to confirm
listening skills. Handles
request promptly while
balancing the needs
of others
The first time working on the reception

is nerve-racking as everything seems to “
happen at once. Take a deep breath to

keep yourself calm.
Take pride in your appearance, and

the appearance of the reception: it’s
your profession on display to the world!
What you must do
*
previous page.
4 Gives basic information Information about Information about

Provide information about services services is clear services is clear,
about services and/ and accurate and accurate, and
or products that is supported by supported by materials,
clear and accurate materials, for for example, leaflets.
example, leaflets Prompts and responds
to client questions,
making suitable
suggestions

Communicate communication and behaviour communication
and behave in a and behaviour Example: polite, and behaviour
professional manner Examples: polite, friendly, positive body Examples: polite,
friendly, positive language, speaks friendly, positive body
body language, clearly, respectful to language, speaks
speaks clearly colleagues and clients, clearly, respectful to
to clients’ needs listens and responds
to clients’ needs,
shows a reassuring and
confident manner
When booking an appointment that

may be a little out of the ordinary,
always go and ask either the Senior
Receptionist or Therapist before
confirming with the client.
“

Comment form
Unit 216 Salon reception duties

When taki
e
client to
n
l
g
e
et
ph
bookings
on e,
over the t to repeat the
t
it ’s
importan ails back to the

booking d oid mistakes.
av
Don’t be afraid to ask a client at the
reception to wait for a moment whilst
you answer the phone. Then explain
to the person on the phone that you
will be with them as soon as possible,
“
once you’ve dealt with the person at
reception.

Image courtesy of Workwear World
125004661
TL023003
ISBN 978-0-85193-190-6
9 780851 931906

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Candidate logbook

City & Guilds enrolment number:

Date registered with City & Guilds:

Date enrolled with centre:

Internal Veriﬁer name:

City & Guilds

A few words from Janice Brown 5

Units included in this logbook

Further units (available for download at www.cityandguilds.com)

Congratulations on your choice of a career in the

Level 2 vrq Beauty Therapy A few words from 5

Date Assessor Candidate IV

6 Summary of unit achievement Level 2 vrq Beauty Therapy

Level 2 vrq Beauty Therapy Summary of unit achievement 7

Unit no. Unit title Credits

Optional downloadable units

8 Credit values Level 2 vrq Beauty Therapy

Answer the following questions, and then add up

Q. What would be your ideal

Image courtesy of Barnet College

Q. Which of the following qualification

Q. How would you like to mix travel

Now add up your points …

If you scored 9–14, you have an irresistible desire

to travel, you are flexible with working hours

hard work or demanding hours – you could look to

Working in the beauty-related industries Unit 201 13

What you must know Tick when complete

Candidate signature: Date:

External Verifier signature Date:

14 Unit 201 Level 2 vrq Beauty Therapy

salary, holidays and working hours. required in each establishment.

Organisations that provide recognised training.

Working in the beauty-related industries Unit 201 15

16 Unit 201 Level 2 vrq Beauty Therapy

gain an understanding of client

Trade journals keep you

Talk to your colleagues ab

A good beauty therapist must be able to

You will make great frie

20 Unit 201 Level 2 vrq Beauty Therapy

Follow health and safety practice in the salon Unit 202 23

What you must know Tick when complete

Quality assurance co-ordinator signature Date:

External Verifier signature Date:

24 Unit 202 Level 2 vrq Beauty Therapy

Health and safety policy

Follow health and safety practice in the salon Unit 202 25

26 Unit 202 Level 2 vrq Beauty Therapy

service you’re carrying ouat,t

Follow health and safety practice in the salon Unit 202 27

Wearing the correct PPE prepares you

28 Unit 202 Level 2 vrq Beauty Therapy

Client care and communication in beauty-related industries Unit 203 31

What you must know Tick when complete

What you must do Grade Points

Assessor signature: Date:

Quality assurance co-ordinator signature Date:

External Verifier signature Date:

15 Follow health and safety working practices 1