Roll No.

National University of Modern Languages

IBF Campus - Lahore
Midterm Examination – March 2014

Course: Program:

Instructor: Semester: Morning/Evening

Instructions:
 Maximum marks: 30
 Time allowed 1.5 hour (90 Minutes)
 All questions carry equal marks (or as the case may be)

Question # 1 (Marks: 15)

(Part A: Objective)

Encircle the right option:

1. When we classify managers according to their level in the organization they are
described as:
a) Functional, staff and line managers
b) Top managers, middle managers and supervisors
c) High level and lower level managers
d) General managers and administrative managers
2. __________ is NOT one of the eight steps in the decision making process.
a) Identifying the problem
b) Analyzing alternative solutions
c) Implementing the decision
d) Delegating the decision making
3. ____ plans have clearly defined objectives.
a) Directional
b) Flexible
c) Specific
d) Standing
4. The resources within an organization, used to achieve its goal, make up
the______ of a business.
a) External environment
b) Internal environment
c) Social responsibility
d) Workers motivation
5. __________ is the process of using the resources and personnel of an
organization in an orderly way to achieve the objectives and long-term goals of
the organization.
a) Planning
 b) Organizing
c) Leading
d) Controlling
6. ------------- roles involve people and other duties that are ceremonial and
symbolic in nature.
a) Informational.
b) Interpersonal.
c) Decisional
d) All of the given options.
7. Getting work done with a minimum of effort, expense or waste is the definition
of:
a) Effectiveness.
b) Management
c) Planning.
d) Efficiency
8. Managers having the least authority and are at the lowest level in the hierarchy
of the organization are called:
a) Middle level managers
b) Top level managers
c) First-line managers
d) None of the given options
9. ____________ reduces uncertainty
a) Negotiating
b) Planning
c) Organizing
d) Leading
10. ----------- maintains self-developed network of outside contacts and informers
who provide favors and information.
a) Entrepreneur
b) Monitor
c) Liaison
d) Figurehead
a) alse
11. Managers with titles such as regional manager, project leader, or plant
manager are:
a) first-line managers
b) top managers
c) production managers
d) middle managers

12. Writing an organizational strategic plan is an example of which management

function:
a) leading
b) coordinating
c) planning
d) organizing
13. The process of monitoring, comparing, and correcting is called:
a) controlling
b) coordinating
c) leading
d) organizing
14. Which of the following is NOT an example of a decisional role according to
Mintzberg?
a) spokesperson
b) entrepreneur
c) disturbance handler
d) resource allocator
15. Understanding building codes would be considered a ________ skill for a
building contractor.
a) human
b) technical
c) conceptual
d) empirical
16. Which of the following is true concerning technical and managerial skills?
a) Human skills and technical skills remain equally important as managers move to
higher levels.
b) Technical-skill needs remain necessary and human skills decrease as managers
move to higher levels.
c) Human skills remain necessary and technical-skill needs decrease as managers
move to higher levels.
d) Both human-skill and technical-skill needs decrease as managers move to higher
levels.
17. Managers with good ________ are able to communicate, motivate and lead to
get the best out of their people.
a) human skills
b) conceptual skills
c) technical skills
d) visual skills
18. An organization is ________.
a) the physical location where people work
b) a collection of individuals working for the same company
c) a deliberate arrangement of people to accomplish some specific purpose
d) a group of individuals focused on profit making for their shareholders
19. Interest rates, inflation rates, and stock market fluctuations are all examples of
what factor in an organization's general environment?
a) economic
b) political
c) social
d) technological
20. ________ is the existence of a discrepancy between an existing and a desired
state of affairs.
a) An opportunity
b) A solution
c) A weakness
d) A problem
21. What is the second step in the decision-making process?
a) identifying decision criteria
b) allocating weights to the criteria
c) analyzing alternatives
d) identifying a problem
 22. Nonprogrammed decisions are best described as ________.
a) recurring, but difficult to make
b) very similar to problems in other areas of the organization
c) requiring more aggressive action on the decision maker's thought processes
d) unique and nonrecurring
23. Lower-level managers typically confront what type of decision making?
a) unique
b) non-routine
c) programmed
d) non-programmed
24. Which of the following is likely to make the most programmed decisions?
a) the CEO of PepsiCo
b) the vice president of General Motors Cadillac Division
c) the head of the Minute Maid Division at Coca-Cola
d) the manager of the local McDonald's
25. The most common ways to describe organizational plans are by their
frequency of use, time frame, specificity, and:
a) Quantifiability
b) flexibility
c) breadth
d) attainability
26. Directional plans ________.
a) have clearly defined objectives
b) identify general guidelines
c) meet the needs of a unique situation
d) last for 3-5 years
27. ________ is a one-time plan specifically designed to meet the needs of a unique
situation.
a) A multipurpose plan
b) A strategic plan
c) An operational plan
d) A single-use plan

28. What is the purpose of an organization called?

a) the organization's action plan
b) the organization's mission
c) the organization's vision
d) the organization's contingency plan
29. A general guideline for making a decision about a structured problem is called:
a) Rule
b) Policy
c) Procedure
d) None of above

30. Which of the following related to the a company stakeholder’s group:

a) Competitors
b) Governments
c) Media
d) All of above
31. A situation in which manager can make an accurate decision is called:
a) Certainty
b) Uncertainty
 c) Risk
d) Factual
32. The customs, mores, values and demographic characteristics of the society in
which the organization function are called:
a) The socio-cultural element
b) The legal-political element
c) The economic element
d) The international element
33. NASA shoots a rocket and then continuously observes and makes whatever
course corrections are needed to keep it on track. This process is called:
a) Planning
b) Organizing
c) Leading
d) Controlling
34. Which type of managerial skill refers to the ability to analyze and diagnose
complex situations?
a) Problem-solving
b) Interpersonal
c) Conceptual
d) Technical
35. Munib is the CEO of a hospital. He has spent his day planning the schedules of
employees for next month. He spent his day in:
a) Planning
b) Organizing
c) Leading
d) Controlling
36. Jamshed is the CFO at Mutual Saving Bank. According to research studies,
which management activities are likely to take up the greatest amount of his
time?
a) Planning
b) Organizing
c) Controlling
d) Leading
37. Asim assigns Khalid a project to be completed by the end of the month and then
holds periodic meetings with him to review his progress. Which of the
management function Asim is performing?
a) Controlling
b) Organizing
c) Planning
d) Leading
38. All of the following are the Characteristics of an organization. EXCEPT:
a) People
b) Product
c) Purpose
d) Structure
39. When an organization encounters a serious problem which needs to be solved
immediately, it is called:
a) Crisis problem
b) Non- Crisis problem
c) Opportunity problem
d) Financial Problem
 40. Plans which have the broadest organizational focus and the longest time frame
are called:
a) Tactical
b) Strategic
c) Directional
d) Operational
41. When an organization encounters an issue that requires resolution, but not very
immediate action, it is called:
a) Crisis problem
b) Non- Crisis problem
c) Opportunity problem
d) Financial Problem
42. Which of the following related to the a company stakeholder’s group:
e) Competitors
f) Governments
g) Media
h) All of above
43. Asim assigned Khalid a project to be completed by the end of the month and
then hold periodic meetings with him to review his progress and guide him
according to his requirements. Which management function Asim is
performing?
a) Planning
b) Leading
c) Controlling
d) Organizing

44. At which level/levels may an organization’s goals and plans exist.

a) Strategic
b) Tactical
c) Operational
d) All of above
45. Which of these is/are responsible for operational goals/plans.
a) Middle management
b) Board of directors
c) First-line management
d) None of above

(Part B) Marks (12)

Answer these questions briefly.

Q#1: How many types of managerial skills are there and how do the managers apply them at
different levels of management?(4)

Q#2: Write down the steps of decision-making process.(4)

(Part C) Marks (3)

 Situation # 1
 EFFICIENT DECISION MAKING
 Once there lived a rich man, who had three sons. He died at his old age, leaving
behind 17 cows for his three sons. In the legal heir, he mentioned that 1/2 of 17 cows
go to his eldest son. One sixth of total cows go to his second son and 1/9 of all cows
to his youngest one. Every one must give a cow to the person who divides the cows to
all three without any disputes and conflicts.
 By reading the heir, everyone was confused. The villagers came to the conclusion that
at least one of them must adjust, otherwise, it is impossible. But none of the brothers
is willing to sacrifice their part. Everyone was expecting that this would end up with a
quarrel.
 At this occasion, there came another traveler, with a cow. He asked the entire story
and happening. He assured that he would solve the problem, if the villagers and the
brothers are willing to.
 Define how that villager will solve this problem

Good Luck