DRAFT
DRAFT
DRAFT
NGUYEN THANH
CONSTRUCTION AND
DESIGN
Limited Liability Company
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Sinh ngày: 17/01/2001 Lớp: Ngôn Ngữ Anh E Khoa: Ngoại ngữ
Thực tập tại: Công ty Trách nhiệm hữu hạn xây dựng và Thiết kế Nguyên Thành
Bằng số:
Bằng chữ:
First of all, I would like to begin by expressing my deep gratitude and profound appreciation
to:
Teachers of the English Language Department of Dong Nai University :
Over the past four years, the dedicated educators have been an valuable source of
knowledge, equipping me with practical skills and setting a strong foundation in
my chosen field of study. I would like to express special appreciation to Miss.
Nguyen Thi Ha Phuong , my direct practice instructor, who provided dedicated
guidance and support throughout my two-month apprenticeship. His mentorship
allowed me to have enough knowledge and understanding for my internship,
ensure a confident transition into the professional work environment. The advice
and suggestions offered by the teachers serve as valuable lessons to prepare me for
my future career path after graduation.
In conclusion, I would like to wish for the good health and well-being of all the
teachers, the Board of Directors, as well as the officers and employees of the
company, in their continuous pursuit of excellence in their work. I also express my
sincere hope for the continuous growth and success of Dong Nai University and
NGUYEN THANH Construction and Design Limited Liability Company.
Once again, I would like to convey my deep gratitude.
TABLE OF CONTENT
My name is Luu Quy Nhi , I am a senior at Dong Nai University. I am in class NNA E –
K9 and majoring in English Language. I take a pride in being a student at Dong Nai
University which is one of the educational departments located in Dong Nai Province .
Dong Nai University is not only famous for modern study programs but also have
teachers with deep knowledge in variety of majors and are always willing to help the
students to deal with many difficulties
After 4 years studying and gaining necessary knowledges, Dong Nai University gives me
opportunities to experience a real working environment during the internship period
starting on 4th of May and finishing on 17th of May
Internship period is one of the compulsory activities that typically students or recent
graduates need to participate in before graduating. It is a structured program where interns
work under the supervision of experienced professionals and contribute to various
projects, tasks, or assignments. The primary goal of an internship is to provide
participants with hands-on training, working in real-world work environments, and an
opportunity to apply their academic knowledge in reality. It also serves as a valuable
stepping stone for individuals looking to explore their career interests, build a network of
professional contacts, and enhance their resumes.
This is the process for students to apply the knowledge they have learned at school in
practice and help students realize their strengths and weaknesses, what knowledge and
skills need to be equipped to meet their goals, meet the needs of the job and make
appropriate and timely adjustments.
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2. Content of the internship
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OVERVIEW OF THE COMPANY
NGUYEN THANH Construction and Design Limited Liability Company takes the
responsibility for constructing and designing houses. In order to meet the various needs of
the residents about accommodations, NGUYEN THANH Construction always updates
their designs to keep up with the modern and nature-friendly housing trends. They also
use environmentally friendly materials to provide customers with suitable living spaces
with affordable prices.
Furthermore, the company strives to enhance customer satisfaction by providing them
with better user experiences. Besides, Nguyen Thanh Construction consistently works on
increasing production efficiency, enhancing their service and designs quality, as well as
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expanding their popularity by focusing promoting their images through social network
and develop their own website.
2. Typical product
Most of Nguyen Thanh's designs aim for modernity, combining with open spaces and
abundant greenery to create a sense of closeness to nature.
Nguyên Thành has completed the following tasks:
Technical drawing design
3D interior and exterior design
Construction based on the drawings
Supplying furniture and plants according to the drawings.
After operating for 15 years, the company currently employs a total of 80 individuals. The
company's personnel are categorized based on qualifications and gender.
- Qualifications
Presently, there are 10 employees in the company who hold university and college degrees,
comprising approximately 12.5% of the total workforce. These individuals primarily work
in departments such as business and accounting. The remaining 87.5% of employees have
completed high school education and are predominantly employed as workers working in
Mechanical team and construction team.
- Gender:
Male employees make up a significant portion of the company, accounting for around
82.5% of the workforce.
• Female employees, on the other hand, represent a smaller proportion, comprising only
17.5% of the workforce.
- Chief Executive Officer (CEO): 1 person
- Departments
Supplies - Accounting Department: 2 people
+ Construction Team: 60
+ Mechanical Team: 10
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4. Organization chart of NGUYEN THANH CONSTRUCTION limited liability
company.
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CEO: The CEO, or Chief Executive Officer, is the highest-ranking executive in an
organization and holds ultimate responsibility for its overall success. The role of a
CEO can vary depending on the organization's size, industry, and structure, such as
being responsible for setting the overall strategic direction of the organization or
developing and communicating the company's vision, mission, and long-term goals.
Human Resource Department: The human resource (HR) department is responsible
for managing various aspects of an organization's workforce. Their primary role is to
ensure that the organization has the right people with the necessary skills, knowledge,
and abilities to achieve its goals effectively.
Design Department: A design department refer to a department within a company
that specializes in home design or to an internal department within a homeowner's
association, real estate development firm, or architectural firm that focuses on
residential design
Supplies - Accounting Department: The supplies and accounting department is
responsible for managing the financial transactions, recording financial information,
and providing accurate and timely financial reports for an organization. Besides, they
also ensure that the company has enough material to meet the demands for the
construction.
Marketing Department: The marketing department is responsible for planning,
executing, and managing marketing activities to promote a company's products or
services, build brand awareness, and generate customer demand. The primary
objective of the marketing department is to connect with the target audience,
communicate the value proposition of the organization, and drive business growth.
Construction Department: The construction department is responsible for overseeing
and managing the construction projects of an organization. Their main duty is to make
plans for the construction of the company, consisting of materials, workers,
equipment, and services required for the construction. Besides, they also need to
operate 2 other teams related to the department, consisting of Mechanic Team and
Construction Team
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III. CONTENT
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2. Performance.
Supporting the Marketing Department is the prior mission that I do during the internship.
The task that I am mainly responsible for is composing the content for the fanpage of the
website
• Knowledge and skills required to apply on composing the content:
- Ability to use Word, social network (Facebook)
- The ability to use the grammar and vocabulary properly
- Research skills
Steps
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2.1.1. Identify the goals of the post
Before launching an advertising post on Facebook, it is important to understand the purpose
behind creating content. The Marketing Department hold a meeting to exchange essential
information. The aim of this post on Facebook firstly is to create the brand recognization for
the customers increase the interaction with the fan page and the post.
2.1.3. Choose the proper content and images use for the post
After identifying the target customers, I collect the necessary information to write the
content and images company’s completed constructions for the upcoming post
The content of the post must be grammatically correct and the images on the post need to be
clear so as to the fanpage visitors can have a total observation about the company’s products
Steps to check the spelling and grammatical mistakes in Words :
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+ From the Proofing group on the Review tab, select Spelling & Grammar.
+ Microsoft Word will look for spelling and grammar errors starting from the location
of your cursor in the document.
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2.2. Duty 2: Supporting the building of the website
Besides being responsible for the fanpage, I was asked to support the building and
development of the company’s website
Steps
Confirm
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2.2.1. Searching for some appropriate website sample and colors to support the
concept of the website
Before launching the website, the concept and purpose of the website have to be clearly
defined. Besides, the target audience, industry, and goals of the website need to be
considered carefully
I started to research similar websites that are similar in concept or belong to construction
industry to get the idea of what works well and help me identify design elements I would
like to incorporate or avoid. Some websites that I examined are Khonggiandep.com ,
thietkenoithatz.com, n2qstudio.com, Themeforest …….
The designs of the company lean towards simplicity and modernity, so I have chosen gray,
green, black, and white as the primary colors for the website.
In order to highlight the important element of the company, it is important to collect other
multimedia elements like videos, audio clips, or interactive elements and ensure these
elements are high-quality, relevant, and properly optimized for web playback.
2.2.3. Confirm the information with the manager of the Marketing Department
I reach out to the manager of the Marketing Department to confirm the collected
information and images. The content and visuals are shared with the members of Marketing
Department to get the review and approval.
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2.3. Duty 3: Supporting the construction legal department by receiving phone
calls
As a supporter for the construction legal department, I was given some tasks related to
receiving the phone calls of the customers. Therefore, there are several skills that I need to
be well on this task
Knowledge and skills required to apply on the job:
- Communication skill
- Taking notes skill
- Information gathering skill
If a customer calls to ask for information about the company’s service, I will be required to
handle the calls. Their contract information must be noted carefully.
Some steps can be used to receive a business phone call:
Take notes
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Provide assistance
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Schedule appointments or follow-ups
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2.3.1. Prepare the area and material for receiving a phone call: Ensure that receiver are in a
quiet and professional environment before answering the call. Have any necessary materials,
such as a notepad and pen, ready for note-taking.
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2.3.2. Identify the caller: If the caller doesn't provide their name or company information,
politely ask for it to ensure accurate record-keeping.
2.3.3. Gather information: Ask appropriate questions to understand the purpose of the call.
Collect relevant details, such as their name, contact information, reason for calling, and any
specific inquiries or issues they have.
2.3.4. Take notes: Record essential details during the call, such as the caller's name,
company, date and time of the call, and a summary of their request or concern. This
information will be helpful for future reference or follow-up.
2.3.5. Provide assistance: Based on the nature of the call, offer appropriate guidance,
support, or solutions to the caller's inquiries or issues. If needed, transfer the call to the
relevant department or person for further assistance.
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3. Results.
After 2 months working as an intern for Nguyen Thanh Construction, I realise that there
are some tasks that I performed rather well. Nevertheless, I still have a lot of difficulties
in performing several tasks, such as :
For duty 1 : Fanpage content creation
Creating the content for the company’s fanpage is the main task that I am
responsible for .This task was performed clearly as I have gained some knowledge
that related to marketing and content which I learnt at university and I have received
great support from the colleagues . Also, this task provide me several doors to adapt
new knowledge about architecture as well as construction and use the tools that I
learned like Photoshop CS6 in professional working environment. So, the manager
is quite satisfied with my post on company’s face book.
For duty 2 : Supporting the building of the website
Besides completing task related to the fanpage of the website, I was required to
support for the creation of the company’s websit . I find this mission is quite easy
for me as I have understood the concept that the company want to aim through the
meeting with the manager. Moreover , there are a lot of helpful researching tools
that helps me to perform well on this task .
For duty 3 : Supporting the construction and legal by receiving phone calls
This is the task that I feel the most difficult. Although studying about the steps and
have a careful preparation before receiving the phone call, I still had some
accidents. For instance, the information about the prices for the services are not
clear enough for customers to understand, or I asked the clients to repeat a certain
information, that can make the customers feel annoyed. Sometimes the clients speak
so fast or the line is so bad that I missed some information and received some
complaints from the manager
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I. CONCLUSION
Summary.
- Tasks that I did very well include: creating content for the fan page of the company
and support the building of the company’s website
- Tasks that I did not good include: receiving the phone call
During the first week, I spent that time learning about the company consisting of the
general information, the vision as well as the style that the company is aiming and focusing
on . I also had a chance to give ideas for the new logo of the company and studied about
the target market of the company so as to give appropriate contents for the posts. In the 2nd
week, I started to collecting images about the completed constructions of the company,
sample websites, colors and then exchanged the gathered data for Mrs Hong Van, the
Manager of the Marketing Department before contacting for the web design services.
Besides, I was also had an opportunity to support the website while it was built . By the
third week and fourth week, I was responsible for posting on the fan page of the company
and reply the calls to our company by the clients
By dedicating time to observe and study across various departments, I have acquired a
wealth of specialized knowledge, gained valuable work experience from colleagues, and
developed a strong sense of responsibility when collaborating with teams. Nevertheless,
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my limited practical experience and infrequent exposure to real-world scenarios have
occasionally led to misunderstandings regarding assigned tasks, resulting in an incomplete
application of the knowledge I acquired in school.
- There are some knowledge and skills that I can have applied are: Communication
skills, listening skills, office computer using skill, research skills, collecting
information skill, composing content skills, translation skill
- These are the skills that I can't apply well: telephone communication skills ,
problem - solving skills, time management skill, and skill to present the situation
1. Lessons learned.
The internship experience provides valuable lessons and insights that contribute to
personal and professional growth. Through my internship, I have learned several
important lessons that have had a significant impact on my development.
Lessons learnt about the importance of adaptability and flexibility: During the
internship, I experiences various tasks that required me to step out of my comfort
zone and learn new skills. Adapting to different work environments, collaborating
with colleagues became essential aspects of my internship journey. This experience
has taught me be open to new challenges, and quickly adapt to different situations.
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my future career.
Lessons learnt about improving knowledges
- The internship experience has highlighted the significance of continuous learning
and professional development. I have realized that learning does not stop with
formal education but is a lifelong journey. The internship provided me with
opportunities use what I learned from university, gain experiences in real-world
scenarios, and expand my knowledge related to my major.
2. Comments to the company and school.
Company: During my internship at Nguyen Thanh Construction Limited
Liability Company, I am interested in tasks as they provide practical experience
and a wealth of knowledge. This opportunity has allowed me to gain valuable
expertise. I have also observed that the company treats its employees and workers
with kindness. The company operates in a highly professional working
environment, and I have come to realize that it serves as an excellent training
ground for developing human resources. It offers an ideal environment for young
individuals who are still in the process of learning and approaching graduation.
This setting provides the necessary conditions for both studying and working.
Moreover, the employees at the company display great enthusiasm in their tasks,
and express a friendly attitude towards the new comers
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REFERENCE
https://www.facebook.com/business/insights/tools/audience-insights
https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop
https://www.facebook.com/help/389849807718635
https://masothue.com/3603746770-cong-ty-tnhh-xay-dung-va-thiet-ke-nguyen-thanh
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