Head Office: 19, Gbangbalogun Street, Akure, Ondo state

Zonal Office: Block 2, NUT plaza, along Alata milk and honey restaurant
road, under G area, Ogbomoso, Oyo State.

A quick guide through our organizations principles and mode of operation, brief

introduction to the course we offer and how relevant and beneficial they’ll be in

your career path and professional life.

TABLE OF CONTENTS

1. Mission and Vision Statement.

2. Core Values.
3. Aims and Objectives.
4. Who we are and how we do it.
5. Introduction to Professional Courses.
6. Programs we offer.
 Human Resource Management Professional (HRMP)
 Health, Safety and Environment (HSE)/Environmental Impact Assessment (EIA)
 Project Management Professional (PMP)
 Customer Relationship Management (CRM)
 MISSION AND VISION STATEMENT
Our Vision
Our vision is raising indigenous experts that proffer management solutions globally.

Our Mission
Our mission is to train, educate, inform and enlighten both individuals and corporate
organizations with the required knowledge base capable of helping them become global solution
providers.

CORE VALUES
Our core values are in the acronym KITE. This further means:
KNOWLEDGE: we are a true reflection of what we offer. We know that knowledge gotten
through up to date information brings about power. We shall be equipping ourselves and also our
clients with modern knowledge at all times so as to proffer immediate solutions both locally and
globally.

INNOVATION: is the future of the world and it is highly required to make the world an
environment where standard and quality is not compromised. At The International Institute of
Project and Safety Management (IIPSM) we are committed to the continuous improvement of
individuals and organizations through our innovative strategies. We tag our self as strategic
innovators.

TEAMWORK: together everyone achieves more is the summary of working together as a team.
Leveraging on each other’s talents and potentials is what we promote a lot at IIPSM, it is a value
that we believe in that can actually help our clients towards unmatchable success.

EXPERIENCE: our world class staff with the standard facility we have for learning will help
our clients stay ahead of competition always.

AIMS AND OBJECTIVES

To enable corporate organizations, managers and business administrators increase their
proficiency and productivity in order to reach their full potentials.

To promote, encourage and maintain a high standard of professional ethics for organizations to
enhance the required atmosphere or environment where growth and development can be
sustained.

To build a training and consultancy team equipped with modern and up to date expertise in
diverse fields who shall consistently render professional services to public and private bodies.
To watch over, promote and protect the mutual interest of its registered members and to give
relevant pieces of advice to them.

The organizations major policy thrust is to develop and nurture dynamic and effective project
management and safety services and practice in order to meet up with international standards

WHO WE ARE AND WHAT WE DO

WHO WE ARE
We are a professional organization engaged in capacity building. We are the world's leading
provider of cost effective and reliable management training in the Education and training
services industry.

WHAT WE DO
Our core areas are training, management and consultancy. Globally, the world has moved away
from the industrial and information age to the current knowledge age. From our research, we
have been able to discover that, Africa is still not well equipped in this new age. The
International Institute of Project and Safety Management (IIPSM) is solely saddled with the
responsibility of helping our clients locally and globally attain both professional, career and
business success through our strategic trainings, innovative management techniques and
specialized consultancy model specifically designed for individuals, private and public
organizations.

As a key player in the education and training services sector and having observed that the skill
gap in the African society is really posing a serious threat to service delivery, The International
Institute of Project and Safety Management (IIPSM) is poised to bridge the gap in this sector by
providing our clients with quality training of international standard so that they have the needed
and required skills which are relevant for their competence and success.

We offer various trainings that place people ahead in this competitive age and century to be able
to rank shoulder with global giants and international standards. We provide various management
related training which includes Project Management Professional (PMP), Customer Relationship
Management (CRM), Human Resources Management (HRM) and Agile Scrum.

We also offer Health, safety and Environment (HSE) training and consultancy which covers HSE
Level 1, HSE Level 2 and HSE Level 3 respectively. Knowledge, innovation and teamwork are
the core of what we do. We have focused on leveraging these assets to providing solution. Our
target is to impact the society to becoming a better place where safety standards are upheld and
where projects are well executed according to global standards.
INTRODUCTION TO PROFESSIONAL COURSES
Professional courses are recognized qualifications awarded by professional bodies within a
particular relevant industry. These courses are usually a follow up to a degree or its equivalent
qualification, though not in all instances. Professional courses focus on improving a person’s
ability to succeed in a particular field.
If you really want to build a career in a particular profession, it is highly advised to take a
professional course. Here are some good reasons why you should consider taking a professional
course:

 It is a step in achieving chartered status in some professions and it is also required before
you are registered as a member of the professional body.
 It boosts your job opportunities and potential earnings.
 You will gain skills, recognition and quality contact.
A professional course is a type of education that is modified according to the demands of a
particular industry. The emphasis of these courses is on skill development, professional
advancement, and self-improvement, among other things. These are especially created to meet
industry standards, as well as to address and meet the needs of individuals and employers. The
qualifications for entry differ by industry. Many professional course credentials are required for
admittance into a particular industry or profession. These courses might be part-time or full-time,
and they can be long or short in duration. Because of their extensive acceptance in the industry,
job seekers find it easier to find work after completing any specialized courses. Working
professionals have a better chance of advancement in their careers, and self-employed people can
anticipate increasing their profits by using commercially available resources.
 HUMAN RESOURCE MANAGEMENT STUDY GUIDE
Here's a little guide to set your mind for the amazing professional course you're about embarking
on, let's go.
A company’s best strategic asset is its people. Through partnerships with leading organizations
and top HR professionals, we offer learning solutions that improves performance for both
individuals and businesses, delivering company-wide impact. Do you enjoy working with people
and helping them succeed? If yes, then Human Resource Management (HRM) might be the
perfect Professional Course to take on.

HR Management is all about corporations and their workforce. By studying HRM, you will
deep-dive into topics related to the development and the support of employees. Employees are a
valuable asset to a company; that’s also why you sometimes hear the term “human capital”.
Many aspects of a career in HR are about caring for and helping employees. Overall, human
resources involve the care, organization, and management of a company’s employees. In many
instances, it can also be called personnel management or talent management by professionals
because of the many activities that go into employee personal development.

WHAT DOES AN HR MANAGER DO?

As a Human Resource Professional (HRMP) just getting started in a HRM position, you might
find yourself with responsibilities like:

 Reviewing candidate applications,  Becoming involved in yearly

 Onboarding new employees at the employee reviews,
company,  Writing content for the company
 Organizing key employee data like brand on social media, and more.
home addresses,  Compensation and benefits,
 Giving new employee company tours  Training, development, and
and making introductions to education,
colleagues,  Employee and labor relations, and
 Helping your team plan new  Organizational management and
employee orientation events, development.
These characteristics make Human Resources a great choice if you want to study something that
will allow you to work with people, rather than only computers.

CAREER PROSPECT
Having a career in Human Resource Management (HRM) is a very rewarding experience. There
are several good reasons why pursuing a Human Resource Management Course sets you up for
an exciting future:
 It’s a Versatile Field:
 You will gain knowledge and experience in multiple areas like Business, Leadership,
Law, Marketing, Psychology, and Education.
 You can work in any industry:
HR Management is a function that is needed in any industry, and many of the skills that
you develop will be transferable across sectors. In fact, changing industries as an HR
professional is probably easier than for any other kind of job.
 You have room to grow:
As an important business function, HR allows for an interesting growth trajectory. If you
decide to work for a larger company, you might even move up the corporate ladder to top
management roles like Chief HR Officer or Chief People Officer. As you ascend, you
will acquire new skills, authority, and a higher salary. But opportunities are just as
limitless in smaller companies. Here you will have the greater opportunity to personalize
relationships with every employee and be given more autonomy in skill-building.

These and many more is what we expose you to, at a very affordable cost when you train with
us. If this interests you, then let's begin this amazing journey.
 SAFETY MANAGEMENT COURSES (HSE/EIA) STUDY GUIDE
Life is full of risks and uncertainties. Taking safety measures has become an important and
integral part of our daily life, be it at home, road or workplace. No matter the sector, every
company has a legal duty to protect their staff. To meet this requirement, most medium or large
employers will have dedicated members of staff overseeing health and safety matters in the
workplace. This means there will always be jobs and new opportunities to progress for health
and safety professionals.

Organizations are increasingly focusing on reputation management and keeping their workforces
safe as a component of being perceive as a good corporate organization. A quick question to
ponder on is how Coca-Cola is able to sustain their reputation for more than 300 years? They
didn't make such remarkable achievement without professional safety management and safety
managers.

Whether you work on a busy construction site or in an office, there are always health and safety
concerns which need to be taken care of. This could be your opportunity to build on your skills
and find a new career path. Let's take a look at how you can kick start your career as a health and
safety professional.

WHAT IS THE ROLE OF A SAFETY PROFESSIONAL?

This professional role can involve everything from establishing health and safety practices in the
workplace, organizing staff training, preventing injuries, responding to accidents, and much
more. The overall goal for any business should be for all staff to be contributing to culture of
safety in the workplace. The primary duty of a safety manager is to safeguard workers and the
company against common workplace hazards. This may include protection from injury caused
from biological and chemical agents, and from accidents caused by heavy metals and electricity
hazards, by ensuring that the workers wear facemasks, goggles and protective clothing. The
responsibilities of safety supervisors include; training and development of employees in safety
practices, assessment of need of safety procedures, regular testing and monitoring of working
environment, safety inspections, arrangement of special training in case of new equipment and
procedures, improvement of safety Programs.

Safety managers have to make workers aware about the do's and don'ts in the workplace. All
organizations arrange work safety programs from time to time which give a better understanding
of the value of safe work processes to their employees. This is a humanitarian career as it caters
to humanity at large.

CAREER PROSPECTS

If you’re considering a career where you can make a difference daily, a career in Health and
Safety might just be one of the best career choices you could make. As with many other jobs, life
in health and safety can be very rewarding, especially if you already have an interest in this
sector. A career in health and safety offers a highly rewarding profession, which involves
supporting health, wellbeing, and keeping employees safe. You may even save lives!

TYPICAL BENEFITS THAT COME FROM WORKING IN HEALTH AND SAFETY

INCLUDE:
 Job satisfaction: You can feel good knowing you have made a positive difference in
someone’s life.
 Great Career Prospects: Businesses have started to invest more in occupational safety and
health, meaning more jobs is becoming available all the time (especially with the
outbreak of COVID-19).
 A career in health and safety can open the door to international travel and working
abroad.

At IIPSM, we provide a range of health and safety training to suit a wide variety of
workplaces and their needs. These and many more is what we expose you to, at a very
affordable cost when you train with us. If this interests you, then let's begin this amazing
project.
 PROJECT MANAGEMENT STUDY GUIDE
Project Management can benefit your professional and personal life. No matter which industry
you end up in, understanding the basics of project management will always be in demand.
Whether or not you’re actually working in a project manager role, you can gain some invaluable
professional skills and life hacks from studying project management.

When you master the skills required to get an idea off the ground, life and work become easier.
No matter which industry you end up in, understanding the basics of project management will
always come in handy. This Professional Course will help you:

1. Work smarter, not harder: You can be busy all day; running a million miles an hour,
answering every single email the moment it appears, attending every meeting and yet be making
almost no impact on your work. What you need is a working strategy. Planning, budgeting,
developing effective strategies, managing stakeholders, achieving tasks on a deadline and
mastering the efficient management of time are all central to project management. When you
study project management, you learn all the specific techniques, skills and programs you need to
effectively manage your working schedule against a deadline. When you plan your projects well,
you can foresee challenges to manage risks, prioritize accordingly and keep your eyes on the end
goal. Instead of spending time staying afloat, you’ll be anticipating and riding the waves like a
pro.

2. Improve your chances of achieving the desired result.

Whether you’re setting up a small business, releasing a new product or implementing a system
change within your company, you want to make sure that all your hard work delivers the results
you’re hoping for. Project managers are highly effective at achieving outcomes, because of their
unique and specialized training. When you study project management, you learn how each
project can be broken down into a clear process of assigned tasks, milestones, and deadlines, and
how to delegate each component to an assigned task manager to manage stakeholder
expectations. This approach allows project managers to react to issues as they come up with
greater agility and to direct their teams more effectively to deliver on strategy. Instead of
winging it and hoping for results, your team members will be looking at you for specific advice
and direction. You will know exactly what you want to achieve and precisely how to get there.

3. Gain competitive advantage and stand out from the crowd.

According to the World Economic Forum, 7 out of the 10 most in-demand skills from now until
2025 are almost all soft skills:

 Analytical thinking and innovation  Reasoning, problem solving and

 Active learning ideation
 Problem solving  Resilience, stress tolerance and
 Critical thinking flexibility
 Leadership and social influence
These are all skills that you get to learn and practice when you study to become a project
manager. Project management is all about innovation, problem solving, communicating, critical
thinking, leadership, ideation of project outcomes and resilience under pressure. As part of a
typical project management course, you get to practice these skills in group assignments, through
work placements, and via industry-led learning focused around real world problems that need to
be solved. When you can prove to others you are a reliable leader who is skilled in all these in-
demand areas, you can expect to be a hot commodity in and out of your organization.

4. Improve the quality of your work Project managers don’t just plan, strategize, delegate and
execute tasks to achieve an outcome, they also monitor performance for quality control along the
way. When you study project management, you learn how to develop and monitor key
performance indicators (KPIs) and milestones against your project timeline. KPIs allow you to
measure the progress of each stage of your project as it develops, ensuring you are continuing to
work in line with your original goals. This kind of monitoring is essential to ensuring that work
is completed at the intended level of quality as well as within the intended timeframe. Project
managers also anticipate and respond to issues as they come up, developing solutions along the
way and ensuring the final product still meets all parties' expectations. When you understand
project management, you will be handing in work that you are proud of, every time.

5. Finally, Project managers are needed across all industries, but they are particularly in the
following industry areas:

 Engineering and Construction  Oil and Gas Retail

 Community Services and Healthcare  Professional services and consulting
 Banking and Financial Services Several industry specific project
 Infrastructure manager roles including
 Manufacturing Construction Project Manager, ICT
 Law Project Manager and Program or
 Information Technology Project Administrator etc.
 Government and Defense Education
and Training

Every job requires the ability to turn ideas into reality. With the constant demand for businesses
to become smarter and more efficient, the skills you learn in any project management course will
become more and more valuable to employers.

Reach your highest potential in the project management field. These and many more is what we
expose you to, at a very affordable cost when you train with us. If this interests you, then let's
begin this amazing training.

CUSTOMER RELATIONSHIP MANAGEMENT STUDY GUIDE

Business is all about relationships, especially relationships with customers. The better your
business can manage customer relationships, the more it will grow. Customer relationship
management (CRM) takes a look at the combination of practices, strategies and technologies that
companies use to manage and analyze customer interactions and data throughout the customer
lifecycle. The goal is to improve customer service relationships and assist in customer retention
and drive sales growth.

To be successful, a business must retain its existing customers and reach out to new customers.
This means connecting with customers on multiple channels across many platforms, track
encounters with consumers and record communications with customers. This information can be
used for purposes of segmentation and targeting of products and customer communications. The
information gathered can also be used to help retain and develop customers. As you open more
channels to reach more customers, managing those relationships and interactions becomes more
and more critical. This is where customer relationship management (CRM) becomes essential.

In this course, we would examine how CRM systems help companies stay connected to their
customers, through contact management, sales management, etc., and how these tools can now
be used to manage customer relationships across the entire customer lifecycle, spanning
marketing, sales, digital commerce, and customer service interactions.

DUTIES OF CUSTOMER RELATIONSHIP MANAGEMENT PROFESSIONALS

Regardless of your previous educational background and work experience, knowing the job
requirements for a CRM manager position can help you prepare for the role. Working as a CRM
manager can be a valuable career move, but it requires practice and study. A Customer
Relationship Manager is a professional that specializes in creating various systems that enhance
the relationship between the organization and its customers. The CRM manager's main duty is to
constantly look for ways to better understand the customers' needs and desires, with the purpose
of helping the company deliver goods and services that fulfill them. They also keep track of any
customer issue or problem and design ways to keep them repeating in the future.

A CRM manager's main tasks are:

 Creating and executing customer relationship management campaigns that aim to
increase customer loyalty
 Creating a set of universal customer relationship procedures and implementing them at
every level of the company
 Analyzing customer journeys and looking to increase sales based on the received
information
 Supervising the organization's direct communication with customers and promptly
solving any issues
 Dividing the customer database by certain relevant customer characteristics and
personalizing the approach accordingly
  Using existing customer information to identify new potential customers and target
audiences and implementing new and more cost-efficient communication channels with
customers
 Constantly testing all customer interaction procedures and making sure the most efficient
approaches are always prioritized.
 Coordinating multiple departments regarding their customer interactions and finding
ways to increase the level and effectiveness of their cooperation
 Constantly studying the organization's direct competitors and analyzing how they handle
customer relationships
 Communicating directly with customers and acknowledging their issues

What Kind of Jobs Are in Customer Relations?

Customer relations jobs involve working with a company’s long-time clients or one-time
purchasers to make sure these buyers are happy with their purchases and relationships with the
company. Terms often used to describe this process and these jobs include customer relationship
management, user experience, customer service representative and account managers.

At a basic level, customer relations mean that you interact with customers and try to make them
happy. This could include taking phone calls from customers who have questions about a
product they’ve purchased. It can be a call center job answering questions about billing for a
credit card or consumer product company. Customer service jobs might involve contacting
customers and administering surveys or hosting in-person focus groups. If a business has large
clients, it might assign an employee to each client to stay in close touch to ensure the client is
using a product or service correctly and to look for opportunities for more sales and support
1

IIPSM STUDY GUIDE

www.iipsmonline.com
07037771365, 07033878554.