Next Gen JuiceBox

User Manual

ENGLISH

755-000215 Rev F
Table of contents
Welcome to JuiceBox 3

Package Contents 3

Required Tools 3

Installation4
Installation Prerequisites 4
Installation4
Load Balancing 7

Locking Your JuiceBox 7

Wi-Fi Setup 8
Wi-Fi Setup - Mobile Device 8
Wi-Fi Setup - Personal Computer 15

Pairing Alexa 17

Specifications18
Characteristics18
Connectivity18
Dimensions19

LED Indicator 21

Important Safety Information 22

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Welcome to JuiceBox

Package Contents
> JuiceBox

NOTE: In some markets, JuiceBox arrives secured to a cable holder that includes
keys.

> Wall bracket

> 2 wall bracket screws (#10 self-tapping Phillips head wood screws)
> 2 screws to hang JuiceBox onto wall bracket (#10-32 Phillips head machine screws).

Required Tools
> Phillips Screwdriver (No. 2 drive size)
> Stud sensor
> Stripper
> Wire nut or wire coupler
> Allen key
> Electrical tape
> Wrench or torque wrench

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Installation
Installation Prerequisites
JuiceBox requires either a hardwired electrical connection or a NEMA 14-50 outlet.

The JuiceBox power supply must be connected to a circuit breaker that is rated for at least
125% of the device’s continuous load.

NOTE: Ensure that all power connection wiring conforms to the rules and
regulations of any national and local codes.

When selecting a location to install the hardwire connection or outlet, keep in mind that
JuiceBox should be positioned:
> Within reach of the vehicle’s charge port
> At least 18 inches above the floor or ground
> If applicable, within range of a cellular connection or the local Wi-Fi network

Installation
Fully read and understand the directions before installation. Refer to additional safety
information at the end of this document.
1. Turn off the circuit breaker to the NEMA 14-50 outlet or hardwired electrical connection.

WARNING: Do not continue this installation until the circuit breaker is turned
off.

2. Use a stud sensor to determine an appropriate mounting location, then use the 2 screws
to secure the wall bracket.

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3. Insert the enclosure screws into the enclosure, as shown. Tighten the screws until
approximately 2 mm of thread are visible.

Version with cable holder Version without cable holder

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4. Hang the JuiceBox onto the wall bracket.

NOTE: If the JuiceBox does not hang securely, adjust the screws that were
installed in step 3. Few JuiceBox models are hardwire only and do not have a plug
as shown.

Version with cable holder Version without cable holder

5. Connect the JuiceBox:

> Plug-In Version: Plug the JuiceBox into the NEMA 14-50 outlet.
> 1-Phase Hardwired Version: Connect the harness to a junction box.

WARNING: It is the installers responsibility to ensure that the JuiceBox is wired

in accordance with the local electrical code.

NOTE: For the installation wiring, please have your electrician size the conductors
for both rated wire temperature and 125% continuous load. Please refer to both
the National Electrical Code (NEC) and your local Authority Having Jurisdiction
(AHJ) for any additional requirements. 1

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The neutral wire is not used, but may need to be present in the receptacle.

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 NOTE: The hardwire versions of the JuiceBox are shipped with appropriate wires
that meet the National Electric Code (NEC) NFPA 70 and require a nearby junction
box connection. Any alteration of the supplied wiring will invalidate the warranty
and may not conform to NEC.

COLOR SIGNAL

Black L1

Red L2

Green Ground

6. Turn on the circuit breaker that supplies power to the NEMA 14-50 outlet or hardwired
electrical connection.

Load Balancing
> Only balance to the circuit level.
> Only balance stations with the same specifications.
> Balancing specifications cannot exceed the rated continuous load of the circuit. (50
amp circuit = 40 amp continuous load allowed) (NEC 625.41 & 42) 2017 code.
> Per NEC 625.42 additional outlets per circuit can be added due to the JuiceNet Automated
Load Management System.

Locking Your JuiceBox

After installing your JuiceBox, use the included keys to lock the JuiceBox to the wall frame.

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Wi-Fi Setup
Wi-Fi Setup - Mobile Device
For best results, perform this procedure while standing within 5 ft (1.6m) of the JuiceBox.
1. Download and install the “Enel X Way” app onto your mobile device.

2. Log into the Enel X Way app. If you do not have an account, create one.
3. On the bottom left corner of your screen, select Home button.

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4. Tap START CONFIGURATION.

NOTE: You can allow the Enel X Way app to access your device’s camera to scan
the QR code to avoid manually entering the charging station’s serial number.

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5. Scan the QR code on the charging station or locate the 28-digit number above the
Serial Number and enter it manually. Then, select “→” button.

6. Have your Wi-Fi network password ready and tap CONTINUE, then “→” button.

NOTE: If the JuiceBox LED is not flashing blue color, disconnect it from power
source and re-connect before proceeding.

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 NOTE: After powering the JuiceBox, steps 7 through 10 must be completed within
2 minutes.

7. Navigate to the Wi-Fi settings on your mobile device. Connect to the “JuiceNet-###”
or “EXW-###” Wi-Fi network. If the network requires a password, use the password
“GoElectric” (case-sensitive).

NOTE: The actual name of the network varies by device, such as “JuiceBox-123”.

8. Return to the Enel X Way app.

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9. In the Enel X Way app, select the desired local Wi-Fi network.
10. Enter the Wi-Fi network password, if necessary. Then, select CONNECT CHARGER TO
WIFI.

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11. The app connects the JuiceBox to the Wi-Fi network.

12. Enter the charger’s name and address. Then, select “→” button.

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13. Select between Unlock to charge or Connect and charge. Then, select “→” button.

14. You did it! The JuiceBox is now online and ready to charge.

NOTE: Once getting online, JuiceBox checks its firmware and performs any
necessary updates. Wait 10 minutes before plugging in a vehicle.

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 NOTE: Customize your experience by following the onscreen app instructions to
select your vehicle and charging profile.

Wi-Fi Setup - Personal Computer

Connect to Wi-Fi
1. Unplug the JuiceBox, then plug it back in.
2. Open the Wi-Fi settings on your personal computer. Connect to the “JuiceBox-###” or
“JuiceNet-###” Wi-Fi network using the password “GoElectric” (case-sensitive).
3. In a web browser, navigate to 10.10.10.1 or to setup.com to view a list of available Wi-Fi
networks.

NOTE: The following steps must be completed within 2 minutes of plugging in the
JuiceBox.

4. Select the desired Wi-Fi network. Enter the Wi-Fi network password, if necessary. Click
Connect.

NOTE: The actual name of the network varies by device, such as “JuiceBox-123”.

Verify that the JuiceBox is connected by checking that the “Network” indicator on the
enclosure is solid blue.

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 NOTE: After connecting, JuiceBox checks its firmware version and performs any
necessary updates. Wait 10 minutes before plugging in a vehicle.

Set Up JuiceNet Dashboard

1. Log into the dashboard.
2. Select Add JuiceNet Device.

3. Enter the JuiceNet ID and select Add JuiceNet Device.

TIP: JuiceNet detects and displays all devices on the local network. Click on the
appropriate Device ID to automatically paste it into the entry field.

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4. In the lefthand navigation menu, select My JuiceNet > My JuiceNet Devices.
5. Locate the appropriate device and select MORE DETAILS.

6. Select Settings.
7. Enter the device name, address, and timezone, then select Update.

Pairing Alexa
Refer to Pairing Alexa for more details.

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Specifications
Characteristics

32A max: Up to 7.7 kW, 32A, 1-phase

40A max: Up to 9.6 kW, 40A, 1-phase

OUTPUT POWER
48A max: Up to 11.5 kW, 48A, 1-phase

80A max: Up to 19.2 kW, 80A, 1-phase

INPUT VOLTAGE 110 to 240 VAC

LEDs Dynamic LEDs displaying charging status

IP66/NEMA 4X
PROTECTION
AC 20mA Ground Fault Detection

TEMPERATURE
From -40°C to +60°C
RANGE

IEC 61851-1
STANDARDS AND
CERTIFICATIONS
UL Certified

Connectivity

WI-FI IEE 802.11b/g/n 2.4 GHz

(OPTIONAL)
LTE (CAT-1)Bands B2, B4, B5, B12/B13
CELLULAR

3G Bands B2 (1900), B5 (850); PTCRB and GCF certification

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Dimensions

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LED Indicator
COLOR PATTERN MEANING

Flashing Setup Mode

Blue
Solid Wi-Fi setup device connected

Booting after power

Solid
(Note: During booting, solid Yellow may be
followed by Purple before going to Setup Mode)
Yellow
Vehicle plugged in, not charging

Flashing (Note: EV not ready to charge or charging

suspended (ToU) or in earlier releases: charging
finished)

White Solid Online: Idle, vehicle not plugged in

Purple Solid Offline: Idle, vehicle not plugged in

Solid Vehicle finished charging

Green Long Flash (5-sec

RFID authorized
duration)

Flashing Vehicle charging

Red Flashing Error (Refer to error codes)

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Important Safety Information
Read all safety information before installing this product.

WARNING: This device should be supervised when used around children.

WARNING: Do not put fingers into the electric vehicle connector.
WARNING: Do not use this product if the flexible power cord is frayed, has broken
insulation, or shows any other signs of damage.
WARNING: For use with electric vehicles only.
WARNING: Do not use this device with an extension cord.
WARNING: Do not remove cover or attempt to open the enclosure. No user serviceable
parts inside. Refer servicing to qualified service personnel.
WARNING: Install and use away from flammable, explosive, harsh or combustible vapors,
materials or chemicals.
WARNING: Do not operate outside temperature rating of -40°C to +60°C.
WARNING: This device is intended only for electric vehicles not requiring ventilation
during charging.
WARNING: This product must be grounded. If it should malfunction or break down,
grounding provides a path of least resistance for electric current to reduce the risk of
electric shock.
WARNING: Improper connection of the equipment-grounding conductor is able to
result in a risk of electric shock. Check with a qualified electrician or serviceman if you are
in doubt as to whether the product is properly grounded.

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