RailTel’s Bid Specific Additional Terms & Conditions

Information to Bidder for the “Supply, installation and maintenance of various items of Railnet
equipment’s executed under the work of Upgradation of Railnet

Ref: GeM Bid No. GEM/2023/B/3600186

The item/items in this bid should be quoted as per the technical specifications. The details of the
specifications along with consignee/site details are also available on the website www.railtelindia.com

1. Introduction and Scope of Work

Supply and installation of Server, Switches, Router, PRI Gateway, Asterisk Server, UPS, IPDR System,
Support for NMS, pfSensce, installation of DNS server at Railways Division and Zones and Operational
maintenance support for Existing Railnet upgradation devices at various locations of Railways and
RailTel based on methodology define in scope of work clause 1.2 B.

1.1 Schedule of requirements

SOR Item Description Unit Qty

Supply and Installation of Servers installed with latest

1 version of pfSense No. 41
Supply and Installation of LSR MPLS router to be used in
2 Railnet with 4x10G interface. No. 18
Upgrading the pfSense and reconfiguration of the same for
IPv4 and IPv6, DNS and IDS/IPS at divisional/zonal HQ
3 from central NOC with RailTel/Railways providing remote 99
access of the server from central NOC.
No.
Setting up DNS servers in each of the zonal Railway on
4 existing servers. No, 22
5 Supply and Installation of PRI gateway No. 25
6 Support of Asterisk Server No. 4
Supply and Installation of UPS 5 KVA with 30 minutes No.
7 backup 96
Supply and Installation of Switches 48x1G Ports and 4x10G
8 SFP ports No. 25
9 NMS Support Lot 1
 10 PfSense Support Lot 1
Creating of logging of IPDR System in the central Syslog
11 server Lot 1
Supply and Installation of high-end servers for gateways at 4
12 locations. No. 8
L1 Engineers (for 3years)
13 3 personnel per RNOC No. 16
4 personnel in CNOC
L2 Engineer (for 3 years)
14 1 personnel in CNOC No. 2

Note
Unit rate quoted against SOR above should be CIP destination inclusive of all duties, taxes,
insurance and freight etc.. The materials Services as per SOR are required to be delivered at site
I PAN India basis and same will be communicated at the time of issue of PO/Sub PO. The
technical specifications of the hardware required and Skillset, Roles and responsibilities for
Manpower are mentioned in Annexure-I & Annexure-II.
II Bidder to give the detailed Bill of Material including break up of cost.
Tenderer shall attach Unit Rate Analysis of all the items of the Schedule of Requirement (SOR).
III
The quoted Unit Rates should correspond to the referred Rate Analysis.
Cost of any license fee required to be paid for hardware & software shall be included in the rate
IV quoted by the tenderer. License security patches/updates of any software shall be ensured for the
full duration of warranty.

Noncompliance of following may lead to summarily rejection of Bidders bid:

V i. Tender Cost and EMD if applicable
ii. If any Price Bid/Priced BOM submitted along with Technical Bid.

Evaluation of bids will be done based on Total cost (inclusive of taxes) of SOR. After
VI completion of evaluation process, LOA/Purchase Orders will be issued in favour of the selected
bidder.
Bidder should support the existing infrastructure and services through the implementation of
VII
SOR Items mentioned above, ensuring uninterrupted service operations.
 1.2 Existing Infrastructure & Scope of Work for Bidder

Bidder should support the existing infrastructure and services through the implementation of SOR Items
mentioned above, ensuring uninterrupted service operations.

A. Existing Infrastructure:

SOR Items Description Make & Model UOM Qty

1 Central SIP Server (CUCM) Cisco CUCM Nos 2

Cisco 2911 + SIP
2 SIP Gateway Nos 99
Licenses

3 Switch 24 Port Layer-3 Gigabit with 2x10G SFP Juniper EX4550 Nos 8
4 Router at Zones ACX2200-AC Nos 44
Firewall at Zones including support of PF sense
5 Dell Poweredge R 630 Nos 44
Software.
6 Router at Divisions ACX1100-AC Nos 147
Firewall at Divisions including support of PF sense
7 Dell Poweredge R 630 Nos
Software. 147
8 48 Port Gigabit Layer-3 POE Switch. EX 3300-48P Nos 191
9 Storage Server 23TB & Syslog Dell Powered R730xd Nos 3
Software- Content
10 Internet Gateway (Software Proxy) Nos 6
Keeper License
11 Internet Gateway (Hardware Proxy server) Dell Poweredge R 630 Nos 6
A10 Thunder 530
12 Internet Gateway (CGNAT) Nos 6
ADC & CGN
13 NMS and Servers Hardware Dell Poweredge R630 Nos 12
14 Proxy Server Hardware at Zones. Dell Poweredge R330 + Nos 44
Software- Content
15 Supply of Proxy Server software at Zones. Nos 44
Keeper License
Miscellaneous items like SFPs, Patch cord, Cable Syrotech SFP 1G and
16 Lot 1
and etc SFP+ of 10Km

17 UPS 5 KVA w/o battery Eton UPS 5 KVA Nos 96

18 Battery for 5KVA UPS Exide Nos 96

B. Scope of Work for Bidder

1. The servers mentioned above are working as of now and Bidder shall provide the maintenance
support on best effort basis and by using the 41 servers as spare for managing these servers for
Railways for the next 3 years. pfSense firewall is being used at all the zonal and divisional HQ
on Servers. The software is to be upgraded to the latest version and firewall rules shall be
finalised in consultation with Railways. Each of these firewalls will filter both IPv6 and IPv4
traffic. It shall provide NAT services as well along with the logging of IPDR in the central
Syslog server. It is proposed that IPS/IDS services be also enabled in these firewalls for security
purpose and central logging for the same be done. Railways/Railtel will enable remote access of
the servers for the bidder to provide maintenance support. In case of events when the server is
not remotely accessible, Railways/Railtel will bring the server to the NOC location, where the
bidder is providing the services from, with no additional cost to the bidder.

2. Proxy Servers is being used at all the zonal as a URL filtering Solution, As this functionality has
now been merged into the DNS services, it is proposed that the servers that were being used for
proxy are reconfigured for secure DNS services which shall be used for the purpose of blocking
malicious/phishing domains as well. The firewalls working in each zone shall be configured to
work as a caching DNS server. Each zone will be provided with two DNS servers. Each of these
DNS servers will provide mechanism for blocking domains that are malicious. It shall also
provide the user with the facility to block any custom domain. The zonal and the divisional
firewalls shall be configured to allow DNS only through its own servers. All the other public
DNS servers shall be blocked by the firewall. Currently the servers being used for proxy shall
now be used as DNS servers and URL filtering will be handled by these DNS servers.

3. 18 new routers will be used in the network as spares in case of any problems in any of the
Railnet routers.

4. The Cisco 2911 PRI routers have reached end-of-life as well as end-of-support. Hence, Bidder
has to maintain the NGN network for the next 3 years by using New 25 PRI gateways as spare.
Further, Asterisk will be installed in parallel to CUCM and the migration of CUCM services to
Asterisk will be initiated during the maintenance phase itself and the shifting of NGN services to
Asterisk will be done in the first year.

5. Railnet monitoring is being done using Open NMS. This software is to be upgraded to the latest
version and shall be deployed in such a way that the individual Railways as well as the Regional
NOCs will have their own view of the network and its problems. Professional services for same
should be provided.

6. The central logging system shall be setup for logging of the IPDR.

7. For daily maintenance, Bidder shall provide dedicated manpower in the regional NOC as well as
central NOC for managing and monitoring Railnet services including security issues.
16x7x5 shifts will be established in the regional NOCs and 24x7x7 shift will be established in
the central NOC. Monitoring the network and dealing with the day-to-day problems will be the
responsibilities of the regional NOC under the supervision of a RailTel’s manager.
 8. The Central NOC will have the overall supervision, coordination as well as security monitoring
for the Railnet. Maintenance of the software, block list, vendor coordination etc. will be done at
the central NOC.

9. RailTel shall put its own ticketing system (HPSM) in service for Railnet issues and shall manage
and track issues using HPSM. Dashboards for Railnet network shall be developed using API
inputs from HPSM and OpenNMS.

10. It is planned to use pfSense firewall for CGNAT functionality at each zones & divisions.
Additional servers is to be deployed at Central Locations to work as firewall and CGNAT at
gateways (Delhi. Mumbai, Chennai and Kolkata) using pfSense for serving of non-firewall
locations of Railnet. The CGNAT system(pfSense firewall) is to be integrated with centralized
logging system for IPDR. The required security policy shall also be implemented at each zones
and division including gateway locations.

11. All the firewalls/Router/Switches/Servers/PRI gateways/Asteriks servers should be monitored

through NMS.

12. Bidder needs to assess the current infrastructure: Conduct a comprehensive evaluation of our
existing infrastructure, including hardware, software, and network configurations. Identify any
areas that require immediate attention and propose an effective plan for the necessary upgrades.

13. Bidder needs to document all configurations, changes, and procedures involved in the
implementation of all the SOR components. Provide comprehensive knowledge transfer to our
in-house team to ensure ongoing support and maintenance.

14. Bidder should support the existing infrastructure of Railnet upgradation mentioned above (clause
1.2 A), in case of any replacement required for the faulty equipments/parts during the
maintenance period, the same should be in the scope of the bidder. The replacement of the faulty
equipments/parts should be done with the spare available with the RailTel/Railways.

General Terms and Conditions

1. In the specification wherever support for a feature has been asked for, it will mean that the
feature should be available without RailTel requiring any other hardware/software/licenses.
Thus, all hardware/software/licenses and Manpower required for enabling the support/feature
shall be included in the offer. The technical specifications for the required hardware and
Skillset, roles and responsibilities for Manpower are mentioned in Annexure-I & Annexure-
II.
2. OEM or Authorized distributor/Partner of OEM should have a registered office in India to
provide sales and 24x7 support in India. The certificate to this effect should be submitted.
The bidder should be either OEM or his authorized dealer/distributor.
3. In case of the authorized distributor/partner certificate from the OEM to this effect should be
submitted as per Annexure-III.
4. Equipment offered shall have complete data sheets and detailed descriptions on OEM websites.
Bidder shall provide the complete details in their bid.
5. Bidder shall submit the detailed BOM of the equipment offered duly verified and certified by
the respective OEM. Unpriced BOM shall be submitted by bidder in their technical bid and
priced BOM in their price bid. The bidder shall also attach a unit Rate analysis of Schedule of
Requirement (Cost of each sub-assembly, card, module, License, supervision of I&C charges
etc.) in their Price bid. The quoted unit rates should correspond to the referred unit rate. Priced
BOM/BOQ submitted with technical bid will be summarily rejected.
6. GSTIN ID of vendor should be provided from where goods and services will be supplied.
7. Delivery Period, Consignee Address and inspection
7.1 Delivery Period: The supplier will have to supply the material within 90 days from
the date of issue of the confirmed PO. If material is not supplied within the approved
delivery period, then penalty of 0.5% of undelivered/uninstalled quantity per week to
the maximum 10% of the contract value will be levied. The material will be delivered
to CNOC/RNOC Store/Railnet HQ or Division, it’s the bidder’s responsibility to
dispatch/deliver the materials to the locations decided by RailTel.
7.2 Consignee Address:

S. Consignee Consignee Address RailTel Items to

No Region be
. delivered
1 AGM/ CNOC RailTel Office, Corporate ALL SOR Items
6th Floor, Block III, Delhi IT Office
Park,Shastri Park, New
Delhi-110053
2 Sr. Mgr/NOC RailTel Office, Northern ALL SOR Items
3rd Floor, Microwave Region
Complex, Thomson
Road, New Delhi-110002
3 AGM/ NOC RailTel Office, Western ALL SOR Items
Western Railway Microwave Region
Complex, Senapati Bapat
Marg, Mahalaxmi, Mumbai-
400013
4 AGM/NOC RailTel Office, Eastern ALL SOR Items
NKG Building, 1st Floor, 14 Region
Strand Road Kolkata-700001
4 AGM/NOC RailTel Office, 2nd Floor, Southern ALL SOR Items
B-Block, Rail Nilayam, Region
Secunderabad - 500025,
Telangana.
 Note: Consignee ID and Zip code mentioned in BOQ and consignee details are given in
the GeM bid document are indicative and may change at the time of issuance of RailTel
PO. Above clause 7 should be considered by the bidder while quoting.
7.3 Inspection:
7.3.1 The supplier/manufacturer shall give a call for inspection considering delivery within
delivery period when the material is ready to be supplied and ready for inspection. The
Inspection shall be carried out at supplier’s/Manufacturer’s facility in India by the Inspecting
Authority. The supplier shall make available for inspection all types of equipment’s in
sufficient numbers so as to create a test setup for carrying out various tests as per the approved
test plan and test setup. If equipment is imported, equipment required for test setup only
shall be brought to India in the first lot. Balance material shall be dispatched only after
inspected material has been cleared and the inspection certificate issued.

7.3.2 The supplier/manufacturer shall submit along with the inspection call the details of test
procedures, test programs, test parameters together with permitted values, etc., and their
Quality Assurance Plan.

7.3.3 In case material/equipment fails during the inspection, a fresh lot of the same material/
equipment shall be offered without any extra cost, by the manufacturer/supplier. In such a
case, the total cost of re-inspection including travel, lodging & boarding of the inspecting
officials shall be to the manufacturer’s / supplier’s account/cost.

7.3.4 Travelling, lodging and boarding expenses of RailTel representative and charges for
third party inspection if any shall be borne by RailTel, but necessary facilities to carry
out test
/witness inspection shall be provided by the manufacturer/supplier, free of cost.

7.3.5 Finished products shall be tested 100% by the factory QC personnel before being
offered to RailTel for acceptance to ensure that it meets all quality requirements as per the
relevant specifications. Duly filled in test formats indicating the results of such tests shall be
submitted along with material offered for inspection to RailTel.

8. Estimated cost of tender & Earnest Money Deposit (EMD)/ Bid Security:

Estimated cost of tender: Estimated cost of the Tender is Rs. 9,84,10,104 /- (Incl. GST).

8.1 Earnest Money Deposit (EMD)/ Bid Security:

All the Bidders are required to deposit EMD amount of Rs. 19,68,300/- as “Earnest Money”
through RTGS/Internet Banking.

The EMD may be forfeited if a bidder withdraws his offer or modifies the terms and conditions
of the offer during validity period and in the case of a successful bidder, if the bidder fails to
accept the Purchase order/LOA and fails to furnish performance bank guarantee (security
deposit).

1. Offers without complete amount of Earnest Money shall be summarily rejected.

 2. Earnest Money of the unsuccessful bidder will be discharged/ returned as promptly as
possible.

3. The successful bidder’s EMD will be discharged upon the bidder’s acceptance of the
LOA and submission of PBG against LOA.

4. Bank Details for RTGS/Internet Banking is given below:

Name of Account : RailTel CO Collection A/C

Name of bank and address.: Union Bank of India, 21/3-4,

Aurobindo Marg, Yusuf Sarai, New Delhi

Account No : 340601010050446

IFSC Code. : UBIN0534064

5. Bidder to indicate bid no. and name of bidding entity in the transaction details field at the
time of online transfer. Bidder has to upload scanned copy/proof of the online payment transfer
along with bid.

9. Security Deposit/Performance Bank Guarantee:

The successful tenderer shall submit security deposit in the form of DD or irrevocable Bank
Guarantee from any scheduled bank for due fulfillment of contract as per the details given
below:

i. Security Deposit/Performance Bank Guarantee @ 10 % of total value of Purchase Order is

required to be submitted within 30 days of issue of Purchase Order with validity of 4 months
beyond warranty period and claim date validity of one year, failing which a penal interest of
15% per annum shall be charged for the delay period i.e. beyond 30 (thirty) days from the date
of issue of LOA/PO.

ii. The security deposit/PBG shall be submitted to the concerned Region.

iii. A separate advice of the BG will invariably be sent by the BG issuing bank to the RailTel’s
Bank through SFMS and only after this the BG will become acceptable to RailTel. It is
therefore in own interest of bidder to obtain RailTel’s bank IFSC code, its branch and address
and advise these particulars to the BG issuing bank and request them to send advice of BG
through SFMS to the RailTel’s Bank.

iv. No interest shall be paid on the amount of Performance Security held by RailTel, at any
stage.

v. The Performance security shall be forfeited and credited to the RCIL account in the event
 of a breach of contract by the bidder. It shall be refunded to the bidder without interest, after
he duly performs and completes the contract in all respects but not later than 60 (sixty) days
of completion of all such obligations including the warranty under the contract.

vi. The security deposit/Performance Bank Guarantee shall be released after successful
completion of Contract obligations under the contract, duly adjusting any dues recoverable
from the successful tenderer. Payment of Security Deposit in the form of Pay Order/Demand
Draft should be made in favor of “RailTel Corporation of India Ltd” payable at the RailTel
concerned region.

Note: In case value of BG comes to Rs. 5 Lakhs or less, same should be submitted in the
form of DD/Banker cheque only.

10. Eligibility Criteria for OEM (Hardware):

10.1 Eligibility Criteria Requirements for OEMs:

S.N. Eligibility Criteria Requirements Documentation required

OEM should be a registered in India. In case
of imported product also OEM should have The certificates/Undertaking for the same will
1
a registered office in India to provide after have to be submitted.
sales service support from India itself.
2 OEM should be ISO 9001, 14001 Certificates to be submitted
The certificates (PO COPY or work
The Equipment offered by the OEM or
completion certificate) from the actual users
equipment of the same series/family from
will have to be submitted and also submit self-
the same OEM should have received PO or
3 certificate with proper contact detail of end
supply record from any
clients along with quantities supplied (Firm
Government/PSUs/Govt Telecom Service
Name, Contact person, Designation, Telephone
Providers network in India.
Number, Fax, Official mail id etc.).
Clause wise technical specs compliance
along with all mentioned
documents/annexures for all clauses to be The certificates/Undertaking for the same will
4 submitted along with bid by the bidder (i.e., have to be submitted along with bid from
OEM). Back-to-Back warranty with respective OEM.
respective OEMs for both Hardware and
Software.
OEM/Authorized partner should have
Service centre details along with GST no of
Service Centre at min 04 locations in major
5 each location to be shared along with address
cities in India.
and contact no. and person.
 The OEM should have proven facilities for
Engineering, manufacture, assembly,
integration and testing and basic facilities
with respect to space, Engineering,
Personnel, Test equipment, Manufacture, The certificates/Undertaking for the same will
6
Training, Repair, Service Center Supports in have to be submitted.
the country from where the proposed
equipment are planned to be supplied. OEM
should have training repair and service
centre facilities in India.
The OEM shall ensure that Intellectual
Property Rights of Hardware (including
MAC address) and Source Code and of
Software must not reside in any Country that
shares a Land Border with India. Moreover,
OEM must ensure that they are not getting
3rd party
manufacturing from any Country The certificates/Undertaking for the same will
7
that shares a Land Border with India. have to be submitted.

Note –
OEMs from country that shares a Land
Border with India are allowed to offer their
products provided OEM's is
registered with DPIIT.

11. Eligibility Criteria for Bidder:

11.1 Eligibilty Criteria Requirements for Bidders:

EligibEligibility
SN Criteria Requirements Supporting Document Required
1) Legal Entity: The bidder should be a Company  Certificate of Incorporation /
registered in India under the Companies Act Registration
(India) with their registered office in India for the
last three years.  Memorandum of Association (MoA)

FinanFinancial
2) Capability: The bidder should have  Certificates to this effect which may be
received a minimum cumulative turnover of Rs. an attested Certificate from the
14.76 Crs from the operations in the last three concerned department / client or
financial years plus current year upto the date of Audited Balance Sheet duly certified
opening of tender. by the Chartered Accountant /
Certificate from Chartered Accountant
For Startups* (recognized by Department of with UDIN No. duly supported by
EligibEligibility
SN Criteria Requirements Supporting Document Required
Industrial policy and promotion, Ministry of Audited Balance Sheet.
Commerce and Industry) a minimum cumulative  For startups, Certificate of Startup
turnover of Rs. 4.92 Crs issued by Department of Industries
is required. Policy and promotions, Ministry of
Commerce and Industries.
3) Technical Capability: The tenderer must have  Completion certificates with
successfully completed any of the following Satisfactory working and value of the
during last 07 (seven) years, ending last day of work completed from the User
month previous to the one in which tender is Organizations is required to be
invited: submitted.

Three similar works# each costing not less than In case of substantially completed work,
Rs. 2.95 Crs, certificate from user for bidder share
regarding total value of bidders share of
or work and value of completed work
(minimum 80% of total value of bidders
Two similar works# each costing not less than share of work) is required to be submitted.
Rs. 3.94 Crs,
In case of composite work purchase orders,
or bidder shall submit CA certificate with
UNIN No. certifying the actual amount
One similar work# each costing not less than pertaining to similar work definition as
Rs. 5.90 Crs. mentioned in the clause.

(The set of document(s) submitted should

For Startups (recognized by Department of clearly certify eligibility criteria and should
Industrial policy and promotion, Ministry of be verifiable from the user/customer)
Commerce and Industry), the bidder should have
completed in last three financial years plus
current year upto the date of opening of tender:

Single order of similar work# costing not less

than Rs. 3.44 Crs.

OR

Two orders of similar work# costing not less than

Rs. 1.97 Crs.

OR

Three orders of similar work# costing not less

than Rs. 1.48 Crs.

Note:
EligibEligibility
SN Criteria Requirements Supporting Document Required
Completion of work should fall in the above
period. The bidder shall also furnish work
completion/ substantial work completion
certificate issued by customer/s for the Purchase
Orders/ Work Orders. Substantial completion
shall be 80% (value wise) or more works
completed under the contract. For contracts under
which bidder participated as a Joint Venture
member or sub-bidder, only the bidder’s share,
by value, shall be considered to meet this
requirement.

# Similar Work: Projects/AMC/Supply of

Telecom Transmission Network / IT / Data
Network / Video Conferencing / Broadband
Network / Radio Network in Government /
PSUs / Telecom Service Providers network / ISP
Network / Public listed company.

Note:
Work experience certificate issued by Public
listed company having average annual turnover
of Rs 500 Cr and above in last 3 financial years
excluding the current financial year, listed on
National Stock Exchange or Bombay Stock
Exchange, incorporated/registered at least 5 years
prior to the date of opening of tender, shall also
be considered provided the work experience
certificate has been issued by a person authorized
by the Public listed company to issue such
certificates.
4) The bidder (in case of consortium/JV, all  Self-Declaration by the Bidder on
members) including Sub bidders should not have Company’s letter head
been black-listed currently by Central Govt./State
Govt./CPSU/any reputed Telecom service
provider in India or anywhere globally by
Government for the supply of material / security
reasons.
5) The Bidder or their promoters having equity  Undertaking to be submitted by the
stake or operating partnership in bidder, should Bidder
not be holding valid License for Telecom service
provider/ISP/ NLD, Services License of
Government of India for Telecom Operation.
6) Bidder should have authorization specific to this  MAF as per Annexure-III.
tender from respective OEM as per Annexure- 
EligibEligibility
SN Criteria Requirements Supporting Document Required
III .
7) The bidder should have Supply/Provision/AMC  Completion certificates with Satisfactory
of Security, NMS, VOIP, MPLS Routers, working of the work completed from the
Servers, Switches based solutions in User Organizations is required to be
Government /PSUs / Telecom Service Providers submitted.
network / ISP Network / Public listed company
during last 07 (seven) years, ending last day of
month previous to the one in which tender is
invited.
8) The tenderers shall submit a notarized affidavit  Notarized Affidavit as per Annexure-IV
on a non-judicial stamp paper stating that they are 
not liable to be disqualified and all their state-
ment/documents submitted alongwith bid are true
and factual. Standard format of the affidavit to be
submitted by the bidder is enclosed as per
Annexure-IV . Non submission of an affidavit
by the bidder shall result in summarily
rejection of his/their bid. And it shall be
mandatorily incumbent upon the tenderer to
identify, state and submit the supporting
documents duly self attested by which they/he is
qualifying the Qualifying Criteria mentioned in
the Tender Document. It will not be obligatory on
the part of Tender Committee to scrutinize
beyond the submitted document of tenderer as far
as his qualification for the tender is concerned.
The RailTel (RCIL) reserves the right to verify
all statements, information and documents
submitted by the bidder in his tender offer, and
the bidder shall, when so required by the RailTel
(RCIL), make available all such in-formation,
evidence and documents as may be necessary for
such verifica-tion. Any such verification or lack
of such verification by the RailTel(RCIL) shall
not relieve the bidder of its obligations or
liabilities here under nor will it affect any rights
of the RailTel thereunder. In case of any wrong
information submitted by tenderer, the contract
shall be terminated. Earnest Money Deposit
(EMD), Performance Bank Guarantee (PBG) and
Security Deposit (SD) of contract forfeited and
agency barred for doing business on RailTel
(RCIL) for 5 (five) years.
Note:
Credentials if submitted in foreign currency shall be converted into Indian currency i.e.,
Indian Rupee as under:

The conversion rate of US Dollars into Rupees shall be the daily representative exchange
rates published by the Reserve Bank of India for the relevant date. Where, relevant date shall
be as on the last day of month previous to the one in which tender is invited. In case of any
other currency, the same shall first be converted to US Dollars as on the last day of month
previous to the one in which tender is invited, and the amount so derived in US Dollars shall
be converted into Rupees at the aforesaid rate. The conversion rate of such currencies shall
be the daily representative exchange rates published by the International Monetary Fund for
the relevant date

Explanation for clause - Eligibility Criteria:

1. In case a contract is started prior to 07 (seven) years, ending last day of month previous to
the one in which tender is invited, but completed in last 07 (seven) years, ending last day of
month previous to the one in which tender is invited, the completed work shall be considered
for fulfillment of credentials.
2. If a contract is physically completed and completion certificate to this extent is issued by the
concerned organization but final bill is pending, such contract shall be considered for
fulfillment of credentials.
3. If a part or a component of contract is completed but the overall scope of contract is not
completed, this work shall not be considered for fulfillment of technical credentials even if
the cost of part completed work/component is more than required for fulfillment of
credentials.

4. In case a contract is considered similar in nature for fulfillment of technical credentials, the
overall cost of that work including PVC amount if any shall be considered and no separate
evaluation for each component of that work shall be made to decide eligibility.

5. The value of final bill including PVC amount-if paid, or otherwise in case final bill is
pending the contract cost in last approved variation statement plus PVC amount paid or
cumulative amount paid up to last on-account bill including PVC amount and statutory
deductions whichever is less, shall be considered as the completion cost of contract.In case
of newly formed partnership firm, the credentials of individual partners from previous
propriety firm(s) or dissolved previous partnership firm(s) or split previous partnership
firm(s), shall be considered only to the extent of their share in previous entity on the date of
dissolution / split and their share in newly formed partnership firm. For example, a partner A
had 30% share in previous entity and his share in present partnership firm is 20%. In the
present tender under consideration, the credentials of partner A will be considered to the
extent of 0.3*0.2*value of the work done in the previous entity. For this purpose, the
tenderer shall submit along with his bid all the relevant documents which include copy of
previous partnership deed(s), dissolution deed(s) and proof of surrender of PAN No.(s) in
case of dissolution of partnership firm(s) etc.
 6. In case of existing partnership firm, if any one or more partners quit the partnership firm, the
credentials of remaining partnership firm shall be re-worked out i.e., the quitting partner(s)
shall take away his credentials to the extent of his share on the date of quitting the
partnership firm (e.g. in a partnership firm of partners A, B & C having share 30%, 30% &
40% respectively and credentials of Rs 10 crore; in case partner C quits the firm, the
credentials of this partnership firm shall remain as Rs 6 crore). For this purpose, the tenderer
shall submit along with his bid all the relevant documents which include copy of previous
partnership deed(s), dissolution deed(s) and proof of surrender of PAN No.(s) in case of
dissolution of partnership firm(s) etc.

7. In case of existing partnership firm if any other partner(s) joins the firm, the credentials of
partnership firm shall get enhanced to the extent of credentials of newly added partner(s) on
the same principles as mentioned in item 6 above. For this purpose, the tenderer shall submit
along with his bid all the relevant documents which include copy of previous partnership
deeds, dissolution/splitting deeds and proof of surrender of PAN No.(s) in case of
dissolution of partnership firm etc.

8. Any partner in a partnership firm cannot use or claim his credentials in any other firm
without leaving the partnership firm i.e., In a partnership firm of A&B partners, A or B
partner cannot use credentials of partnership firm of A & B partners in any other partnership
firm or propriety firm without leaving partnership firm of A & B partners.

9. In case a partner in a partnership firm is replaced due to succession as per succession law,
the proportion of credentials of the previous partner will be passed on to the successor.

10. If the percentage share among partners of a partnership firm is changed, but the partners
remain the same, the credentials of the firm before such modification in the share will
continue to be considered for the firm as it is without any change in their value. Further, in
case a partner of partnership firm retires without taking away any credentials from the firm,
the credentials of partnership firm shall remain the same as it is without any change in their
value.

11. In a partnership firm “AB” of A&B partners, in case A also works as propriety firm “P” or
partner in some other partnership firm “AX”, credentials of A in propriety firm “P” or in
other partnership firm “AX” earned after the date of becoming a partner of the firm AB shall
not be added in partnership firm AB.

12. In case a tenderer is LLP, the credentials of tenderer shall be worked out on above lines
similar to a partnership firm.

13. In case company A is merged with company B, then company B would get the credentials of
company A also.

12. Splitting of Quantity: Deleted.

13 Evaluation Criteria:

i. The bidder shall quote the equipment prices as per the price format given in the GeM
portal.
ii. Bidder should quote for all the items. The Offers will be evaluated on total cost including
taxes.
iii. The offers for respective Item will be determined on Total Unit Rate on CIP destination
basis which will include basic rate, GST, freight, insurance and any other charge or cost
quoted by the tenderer.
iv. Offers from the tenderers not meeting the eligibility criteria will not be considered.
Any optional item/modules, accessories etc. required for meeting the tender criteria may be
provided with not extra cost to RailTel, if required.

14 Variation of Quantities at the Time of Award

a. Variation in tendered quantity can be increased or decreased by 25 (Twenty Five per cent)
for ordering, if so warranted.
b. If Variation in Quantity is increased beyond 25% upto 40% than Bidder should provide 2%
rebate on price for increased quantity between 125% to 140%. Further variation increased
beyond 40% to 50% than Bidder should provide 4% rebate on price for increased quantity
between 140% to 150%. On further increase in quantity beyond 50%, than negotiation with
bidder for further mutually applicable rebate on price.
c. The purchaser shall be at liberty to enhance or reduce the quantity mentioned in the
LOA/Sub PO/PO as indicated above without assigning any reasons. The bidder shall
comply with such modifications unconditionally provided these are made before
completion of the deliveries under the purchase order/LOA.
15 Warranty:

The materials are to be warranted for 3 years from the date of supply of material at the actual
site The tenderer shall warrant that stores to be supplied shall be new and free from all defects
and faults in material, workmanship and manufacturing and shall be of the highest grade and
consistent with the established and generally accepted standards of materials of the type
ordered and shall perform in full conformity with the specifications and drawings.

The supplier shall be responsible for any defects that may develop under the conditions
provided by the contract and under proper use, arising from faulty materials, design or
workmanship such as corrosion, inadequate quantity of material to meet equipment
requirements, inadequate contact protection, deficiencies in design and/ or otherwise and shall
remedy such defects at his own cost when called upon to do so by the Purchaser who shall
state in writing in what respect the stores are faulty.

16 Repair and Return Services applicable for Warranty Period (Clause No. 16)
16.1 Repair
16.1.1 Bidder’s Responsibility:-

 The Bidder will take-over the defective equipment/component from station/site and
 hand-over the repaired equipment/component at the same location. The following
activities will be performed by the bidder:

 After receiving a defective part request through Welcome Centre (dedicated phone
line or e-mail), the defective equipment/component will be taken over by the bidder
from each of the station. All the documentation including identification number
(Serial number) will be provided by RailTel.

 Delivery Period: The received defective part will be got repaired by the bidder within
30 days from the date of receiving and will be handed over to RailTel authorized
representative at station/site. The bidder will also give probable reason for repeated
failure of equipment/component/ modules.

Uninterrupted Network: For smooth and uninterrupted traffic during the repair being carried
out by the bidder.

1. RailTel will provide its own spares in the first instance for the defective equipment
where spares have been procured as per the SOR. For remaining items bidder shall
make spares available at his own cost.

2. If bidder fails to return the repaired equipment/module/card/SFP/part within stipulated

time of 30 days from the date of receipt then the good conditioned
equipment/cards/SFPs/parts etc. will be provided by the bidder for the subsequent time
period free of cost till replacement is made with the repaired
equipment/module/card/SFP/part.

3. All transportation, freight and insurance charges will be borne by the bidder.

4. Bidder will keep the record of repair on each defective

equipment/part/cards/SFP/components with serial numbers (unique identification)
particulars.

16.1.2 RailTel Responsibility

RailTel will hand over the equipment/defective card/SFP/Parts/etc. to the bidder’s authorized
representative at each of the station/site along with the following relevant information &
documentation.

 Identification/serial number and location of use.

 Fault report document duly filled-in in a format as per requirements of Bidder.
 All relevant documentation including failure description, diagnostic tests results.
 Adequate packing material to protect against reasonable risk of damages.
  Provide all necessary government authorization and documentation necessary to facilitate
custom clearance processing.
 Perform a physical check test on the repaired parts.
16.2 Return

If any part goes beyond repair due to Bidder at the time of repair being carried out, this is to
be communicated to RailTel and after agreed upon, it will be labeled as “unworkable”. If it
will be required to deploy a new equipment/part on that location that will be provided by the
bidder free of cost. To achieve this, bidder is required to always keep adequate spares with it
during the period of contract. However this excludes damaged, spoiled, rusted or misused
equipment/parts.

16.3 If the bidder fails to return the equipment/accessories within 30 days, the following
penalties will be imposed:

If Bidder fails to replace the faulty unit/parts items within 3 days, a penalty of 1000/day will be
imposed.
No payment shall be made for the failed equipment for the failure days.

Note:

1. The maximum aggregate penalty would be limited to 10% of equipment C cost.

2. The bidder can deposit the penalty with the Buyer directly else the Buyer shall have a right
to recover all such penalty amount from the Performance Security (PBG) or from the
running bills.

17. Payment Conditions: -

For SOR item no-1,2,5,7,8 and 12 (Supply items)

(i) 90% payment shall be released after supply of material and delivered to Raitel
stores/sites.
(ii) Remaining 10% payment released after completing one year from the date of delivery.
(iii) Accounting unit/bill passing unit for the supplies under SORs are RailTel/CO/East
Kidwai Nagar. Bills should be submitted to General Manager/NTP of Corporate office for
passing the payment. The bidder will submit certifying receipt of material & services issued
from consignee/CNOC/RNOC, for passing for payment.
(v) The following documents subject to applicability are to be submitted for payment:
•Original Tax Invoice. (With separate Tax amount, containing POS, RailTel GSTN and
Supplier GSTN).
•Delivery Challan/e-Way Bill.
•Packing List.
•Purchaser’s Inspection Certificate.
•Transit Insurance Certificate.
•Warranty Certificate of OEM & in-house inspection certificate.

For SOR item no-3,4 and 11 (Service items)

(i) 100 % payment shall be released after completion of the work.
(ii) Accounting unit/bill passing unit for the supplies under SORs is General Manager/NTP of
Corporate office. Bills should be submitted to the General Manager/NTP of Corporate office for
passing the payment.
(iii) The following documents subject to applicability are to be submitted for payment:
•Original Tax Invoice. (With separate Tax amount, containing POS, RailTel GSTN and
Supplier GSTN).
•Certificate issued by GM/NTP/CO for completion of the work.

For SOR item no-6,9,10,13 and 14 (AMC items)

(i) Payment shall be made quarterly.

(ii) Invoice shall be generated after completion of each quarter.
(iii) Accounting unit/bill passing unit is General Manager/NTP of Corporate office. Bills should
be submitted to General Manager/NTP of Corporate office for passing the payment.
(iv) The following documents subject to applicability are to be submitted for payment:
•Original Tax Invoice. (With separate tax amount, containing POs, RailTel GSTN and
Supplier GSTN).
•Bidder has to produce the duly signed attendance record of manpower by the respective CNOC/RNOC
in charge along with relevant documents.

18. Liquidate Damages

The timely delivery is the essence of this tender. Liquidated damages will be applicable at the
rate of half percent per week or part thereof for the undelivered portion of SOR subject to a
maximum of 10% of the cost of the Purchase order/LOA for any reason whatsoever attributed
to the failure of the bidder. RailTel will have the right to cancel the order, and place an order on
alternative source besides levying the liquidated damages as above.

19. System Performance Guarantee

19.1 The Bidder shall give unqualified and unconditional guarantee that when the
equipment/material supplied by him is installed and commissioned at site, it shall achieve the
desired objective and that in the event of performance of the system when installed not
complying with the end objective or with the specifications, he shall further strengthen the
system to realize the end objectives with full compliance of the specifications contained in
these documents and inform RailTel. No additional payment will be made to the bidder for the
supply of any additional goods and services required in this regard.
19.2 This certificate in the Performa given in Annexure-VI, shall accompany the final offer. The
absence of this certificate which will form part of the agreement shall DISQUALIFY the
bidder automatically.
19.3 The OEM has also to give unqualified and unconditional guarantee that when the
Hardware/Software supplied by him is installed and commissioned at site, it shall achieve the
desired objective mentioned in this document. The certificate in the Performa given in
Annexure-VI.
20. The tenderers shall submit a notarized affidavit on a non-judicial stamp paper stating that
they are not liable to be disqualified and all their statement/documents submitted along with
bid are true and factual. Standard format of the affidavit to be submitted by the bidder is
enclosed as Annexure-IV. And it shall be mandatorily incumbent upon the tenderer to
identify, state and submit the supporting documents duly self-attested by which they/he is
qualifying the Qualifying Criteria mentioned in the Tender Document. It will not be obligatory
on the part of Tender Committee to scrutinize beyond the submitted document of tenderer as
far as his qualification for the tender is concerned.

The RailTel (RCIL) reserves the right to verify all statements, information and documents
submitted by the bidder in his tender offer, and the bidder shall, when so required by the
RailTel (RCIL), make available all such information, evidence and documents as may be
necessary for such verification. Any such verification or lack of such verification by the
RailTel (RCIL) shall not relieve the bidder of its obligations or liabilities hereunder nor will it
affect any rights of the railway thereunder.

In case of any wrong information submitted by tenderer, the contract shall be terminated.
Performance Guarantee (PG) and Security Deposit (SD) of contract forfeited and agency
barred for doing business on RailTel (RCIL) for 5 (five) years.

21. Online Submissions:

The bidder is required to upload and submit the following documents on line before due date
& time of bid. The due date & time for closing of the bid as per GeM Bid and the bid will be
opened as per GeM Bid.
(i) BOM, BOQ and unit rate analysis as per clause-5.
(ii) Clause wise compliance of all the clauses of GeM Bid, Buyer added bid specific
ATC and RailTel’s bid specific ATC documents and all Corrigenda.
(iii) Data Sheet of offered equipment as per clause-4.
(iv) Financial and Technical Eligibility Criteria documents as per clause-12.
(v) Technical Compliance of all Specification of items as per Annexure-A.
(vi) MAF/OEM Authorization for Hardware/Appliance based solution as per Annexure-III as
per clause-3.
(vii) System Performance Guarantee (Annexure-VI). Original copy is needed to be submitted
by the successful bidder before issuance of LOA.
(viii) Notarized affidavit on a non-judicial stamp paper as per Annexure-IV.
(ix) Duly notarized Power of Attorney in name of authorized signatory as per Clause
No. 25 & Board Resolution.
(x) Nil Deviation Certificate.
(xi) Complete Tender documents (GeM Bid, Buyer added bid specific ATC and RailTel’s
bid specific ATC documents) and Corrigenda, duly signed & stamped on each page in
token of acceptance.
(xii) Submission of certificate/documents as per Buyer Added Bid Specific Terms and
Conditions
 (xiii) Compliance of GeM GTC clause 26 and undertaking from bidder.

22. Offline submission:

Original copy of following documents shall be submitted by tenderer offline at RailTel

Corporate Office, Plate-A, 6th Floor, Office Block – 2, East Kidwai Nagar, New Delhi – 110
053 as mentioned below:

(i) Original Bid security declaration as per Annexure-VI.

(ii) Original Notarized affidavit on a non-judicial stamp paper as per Annexure-IV.
(iii) Original duly notarized Power of Attorney in name of authorized signatory as
per Clause No. 25.

The packet containing the original copies as per above should be sealed by the personal seal of
the bidder. The envelop shall bear name of work, the tender no. and the words "DO NOT
OPEN Before" before due date and time as mentioned in GeM Bid.

23. Integrity Pact Program:Deleted

24. Insurance

24.1 The Bidder shall take out and keep in force a policy or policies of insurance from the
date, the delivery of material starts (including the transit portion) against all liabilities of the
bidder or the Purchaser. The bidder shall take out and keep in force a Policy or policies of
Insurance for all materials covered in schedule of requirement irrespective of whether used up
in the portion of work already done or kept for the use in the balance portion of the work until
such material are provisionally handed over to RailTel. The bidder should ensure the stores
brought to site, against risks as required under the Emergency Risk (Goods) Insurance Act in
force from time to time up to contract value.

24.2 It may be noted that the beneficiary of the insurance policy should be RailTel or the policies
should be pledged in favor of RailTel. The bidder shall keep the policy/policies current till the
equipment are handed over to the purchaser.

25. Constitution of Firm and Power of Attorney

25.1 Any individual(s) signing the tender or other documents connected therewith should specify
whether he is signing:-
(a) As sole proprietor of the concern or as attorney of the sole Proprietor.
(b) As partner or partners of the firm.
(c) As a Director, Manager or Secretary in the case of Limited Company duly authorized by a
resolution passed by Board of Directors or in pursuance of the authority conferred by
Memorandum of Association.
 25.2 In the case of a firm not registered under the Indian Partnership Act, all the partners or the
attorney duly authorized by all of them should sign the tender and all connected documents.
The original Power of Attorney or other documents empowering the individual or individuals
to sign should be furnished to the Purchaser for verification, if required.
25.3 The RailTel will not be bound by Power of Attorney granted by the tenderer or by the
changes in the composition of the firm made subsequent to the execution of the contract
agreement.

25.4 In case where Power of Attorney partnership deed has not been executed in English, the true
and authenticated of copies of the translation of the same by Advocate, authorized translators
of Courts and licensed Petition Writers should be supplied by the bidder(s), while tendering of
the work.

25.5 The duly notarized Power of Attorney shall be submitted in original at the time of bid
submission as per Clause 22 above.

26. Compliance for procurement of Telecommunication equipment from trusted source.

Department of Telecommunication (DOT) notification no.20-1263/2021-AS-I Dated:

30.03.2021 regarding procurement of Telecommunications equipment from trusted source
shall be applicable to this tender.

Note: 1) The bidder is required to give acceptance of all the clauses of GeM bid, , Buyer added bid
specific ATC, RailTel’s bid specific ATC documents and all Corrigenda . Any
deviation / non-acceptance may lead to rejection of the bid.

2) Information to Bidder viz. corrigendum /addendum/ amendments etc. for this bid shall
be posted on www.railtelindia.com and GeM only.
3) This bid is governed by the Specific Additional Terms & Conditions and General
Terms & Conditions laid down by the GeM against GeM Bid No:
GEM/2023/B/3600186

In case, If any contradiction between GeM Bid, Buyer added bid specific ATC , RailTel’s Bid
Specific ATC and General Terms & Conditions, RailTel’s Bid Specific Additional Terms &
Conditions will prevail.

27. Public Procurement:

27.1 Preference to Make in India: The provisions of the revised “Public Procurement (Preference
 to Make in India) Order 2017” dated 16.09.2020 (or subsequent revisions, if any till opening
of tender) by Department of Promotion of Industry and Internal Trade (DPIIT), GoI shall
apply to this tender.

i. Only Class-I local suppliers (meeting minimum 50% local content) & Class-II local
suppliers (meeting minimum 20% local content) are eligible to participate in this tender.

ii. Minimum Local Content shall be 50% for purchase preference or as per the Notification
No. 18-10/2017-IP dated 29th August 2018 issued by Department of Telecommunications,
Ministry of Communications and Notification No. 33(1)/2017-IPHW dated 14.09.2017issued
by MeitY or latest notification issued till opening of tender.

iii. As per para 9 of PPP-MIII order 16.09.2020, bidder shall be required to indicate
percentage of local content and provide self-certification in his bid (without mention of any
price) that the item offered meets the local content requirement for Class-I/Class-II local
supplier, as the case may be and shall also give details of the location(s) at which the local
value addition is made. In case of procurement for a value in excess of Rs. 10 Crores, the
bidder shall be required to provide a certificate from the statutory auditor or cost auditor of the
company (in the case of companies) or from a practicing cost accountant or practicing
chartered accountant (in respect of suppliers other than companies) giving the percentage of
local content. Bidder shall upload the certificate along with their techno-commercial bid. The
bidder shall also provide calculation of Local Content with price Break-up of “Local Content”
and “Imported Content” for each SOR item as per DPIIT’s PMI Policy and its clarifications
and same shall be uploaded by the bidder along with their price bid. In case of any false
declaration, action shall be taken in line with the provisions of the PPP-MIII order. Performa
for self-certification regarding local content is given in the Notification No. 18-10/2017-IP
dated 29th August 2018 issued by Department of Telecommunications.

iv. Office Memorandum Dated 19.02.2020 (or latest) issued by Department of

Telecommunications, Ministry of Communications shall be applicable for Clause 10(d) of
Public Procurement (Preference to Make in India) Order, 2017.

v. Official website of Department of Promotion of Industry and Internal Trade (DPIIT) i.e.
“https://dpiit.gov.in/public-procurements” may be referred by tenderers for above mentioned
orders or any revision issued. Frequently Asked Question (FAQ) available there may also be
referred by tenderers.

27.2 Bidders sharing a land border with India: Office Memorandum F.No.6/18/2019-PPD dated
23.07.2020 by Ministry of Finance, Department of Expenditure, Public Procurement Division
shall also apply to this tender. A certificate as per Annexure-I shall be submitted by all the
bidders regarding their compliance with this order. If such certificate given by a bidder whose
bid is accepted is found to be false, this would be a ground for immediate termination and
further legal action in accordance with law. Registration should be valid at the time of
submission of bids and at the time of acceptance of bids. In respect of supply otherwise than
by tender, registration should be valid at the time of placement of order.
28 Updation of Labour data on Railway’s shramikkalyan Portal:

A. Bidder is to abide by the provisions of Payment of Wages Act & Minimum Wages Act in
terms of clause 54 and 55 of Indian Railways General Condition of Contract. In order to ensure
the same, an application has been developed and hosted on website
‘www.shramikkalyan.indianrailways.gov.in’. Bidder shall register his firm/company etc. and
upload requisite details of labour and their payment in this portal. These details shall be
available in public domain. The Registration/updation of Portal shall be done as under:

(a) Bidder shall apply for one-time registration of his company/firm etc. in the
Shramikkalyan portal with requisite details subsequent to issue of Letter of
Acceptance. Engineer shall approve the bidder’s registration on the portal within 7
days of receipt of such request.
(b) Bidder once approved by any Engineer, can create password with login ID (PAN No.)
for subsequent use of portal for all LOAs issued in his favour.
(c) The bidder once registered on the portal, shall provide details of his Letter of
Acceptance (LoA)/Contract Agreements on shramikkalyan portal within 15 days of
issue of any LoA for approval of concerned engineer. Engineer shall update (if
required) and approve the details of LoA filled by bidder within 7 days of receipt of
such request.
(d) After approval of LOA by Engineer, bidder shall fill the salient details of contract
labours engaged in the contract and ensure updating of each wage payment to them on
shramikkalyan portal on monthly basis.
(e) It shall be mandatory upon the bidder to ensure correct and prompt uploading of all
salient details of engaged contractual labour & payments made thereof after each
wage period.
B. While processing payment of any ‘On Account bill’ or ‘Final bill’ or release of ‘Advances’ or
‘Performance Guarantee / Security deposit’, bidder shall submit a certificate to the Engineer or
Engineer’s representatives that “I have uploaded the correct details of contract labours engaged
in connection with this contract and payments made to them during the wage period in
Railway’s Shramikkalyan portal at ‘www.shramikkalyan.indianrailways.gov.in’ till
_________Month, _________ Year.”

29. For Micro and Small Enterprises (MSEs)

29.1 MSEs who are interested in availing themselves of above benefits will enclose with their offer
the proof of their being MSE registered with any of the agencies mentioned in the notification
of Ministry of MSME.

29.2 The MSEs should submit valid Udhyam certificate (UAM No.) along with the Bid. Failing
4.A.23.1 and 4.A.23.2 above, such offers will not be liable for consideration of benefits
 detailed in the notification of Government of India.

29.3 RailTel is registered with m1xchange TReDS Platform having Buyer registration Number
“BUYER00001496”. The URL for m1xchange Platform is https://www.m1xchange.com.
MSE suppliers/vendors are required to register themselves on m1xchange Platform for
availing the facility of bill discounting on TReDS portal. The bidder is mandatorily required
to submit its TReDS registration number (as provided by M1xchange portal) and GRN
(Goods/Service Receipt Note) Number (as provided by RailTel on delivery of Goods/Service)
while submitting the invoices if requires to avail TReDS facility.

29.4 MSE Vendor will bear all costs relating to availing the facility of discounting on TReDS
platform including but not limited to Registration charges, Transaction charges for financing,
Discounting Charges, Interest on financing, or any other charges known by any name shall be
borne by MSE Vendor.

29.5 MSE Vendor hereby agrees to indemnify, hold harmless and keep RailTel and its affiliates,
Directors, officers, representatives, agents and employees indemnified, from any and all
damages, losses, claims and liabilities (including legal costs) which may arise from Sellers
submission, posting or display, participation, in any manner, on the TReDS Platform or from
the use of Services or from the Buyer's breach of any of the terms and conditions of the Usage
Terms or of this Agreement and any Applicable Law on a full indemnity basis.

29.6 RailTel shall not be liable for any special, indirect, punitive, incidental or consequential
damages or any damages whatsoever (including but not limited to damages for loss of profits
or savings, business interruption, loss of information), whether in contract, tort, equity or
otherwise or any other damages resulting from using TReDS platform for discounting their
(MSE Vendor's) invoices.
 Annexure-I

Technical Specifications

1. All Equipment should be:

(a) With 3 years warranty Support.

(b) Equipped with necessary hardware/software to comply all the above required / support
features.
(c) Back-to-Back warranty with respective OEMs for both Hardware
and Software. The certificates/Undertaking for the same will have to be
submitted along with bid from respective OEM.
(d) It may kindly be noted that in the specification wherever support for a feature has been asked for, it will
mean that the feature should be available without RailTel requiring any other
hardware/software/licenses. Thus all hardware/software/licenses required for enabling the
support/feature shall be included in the offer

2. SOR wise details are as:

(i) SOR 1: Server Specification.

(a) It should be possible to rack mount the server on a standard 19” rack and 600mm x 1000mm.
All mounting hardware for the same shall be supplied by the contractor.
(b) It should be equipped with a six core or higher Intel/AMD processor.
(c) It should have 32 GB of DDR4 RAM working at 2400 MHz or higher.
(d) It should have 2x1 Gbps Ethernet Port.
(e) It should have a minimum of 2xUSB 3.0 port and shall support booting from the USB port.
(f) It should be equipped with 2x512GB SSD SATA 3(6Gbps) enterprise disks suitable for
working on a 24x7 basis. It should be supporting RAID 0/1.
(g) The server should support Ubuntu Server 22.04LTS to run the Asterisk 18.13.0 LTS VoIP
software proposed in the solution.
(h) It should have Dual, Hot -Plug, Fully Redundant Power Supply (1+1).
(i) Server shall be provided with 18.5” or Higher LCD/LED flat colour monitor along with a
keyboard and optical mouse.
(j) OEM should be ISO 9001:2015 and ISO 14001:2015 certified.
(k) Server should have ILO/IPMI Interface for remote management.
(l) Server should have preinstalled PF sense firewall software .

(ii) SOR 2 LSR MPLS Router Specification

 a. The router should comply with the RDSO TAN No. STT/TAN/IPMPLS/2020 Version 2,
specification for LSR router with 4x10G port. These need not to be distributed over
multiple cards.
b. All the 10G ports shall be equipped with SPF+ single mode OFC module suitable for short
distance.

(iii) SOR 5: PRI gateway specification

(a) It should support SIP and SIP trunking.

(b) It should have open and non proprietary interfaces ISDN, QSIG, CAS& R2 MFC.
(c) It should have FAX support using T.38.
(d) It should have audio codecs G.711(a-law/u-law), G.723.1, G.729a, G.726.
(e) It should have 802.1p/Q VLAN tagging, Echo cancellation, Caller ID presentation & silence
suppression.
(f) It should have 2x1GB Ethernet connections 100BaseT/100BaseTx/10BaseT, full/half duplex.
(g) It should be provided with 4xE1-PRI (G.723) ports with RJ-48 connectors.
(h) It should have Flexible Call Routing for Fallback& Least Cost Routing.
(i) It should have an Auto Executive tool for auto configuration.
(j) It should have SIP registration& Authentication.
(k) It should be possible to configure the gateway using telnet/SSH/HTTP/
(l) It should support Configuration Backup/Restore.
(m)It should support IPv4 and IPv6.
(n) It should support SNMP v1 and SNMPv2.
(o) OEM should be ISO 9001:2015 and ISO 14001:2015 certified.
(p) Should have regulatory compliance of UL/FCC/CE/TEC.
(q) Should have EMC certification from any NABL accredited lab which is designated by TEC for
safety testing of Telecom & IT product.

(i) SOR 7: Specification of UPS 5 KVA.

(a) It should work with the input of normal Indian single phase at 50Hz.
(b) Input for the UPS.
 Voltage Range-.180-275 VAC.
 Frequency Range: 45Hz-60hz.
 Power factor-greater than 0.95 at full load.
(c) Output for UPS:
 Voltage Range- 220/230/240 VAC.
 Frequency Range: 50Hz+/- 0.1Hz.
 Crest Factor: 3:1.
 Output Power Factor: 0.8 or above sat full load
(d) The AC-AC efficiency shall be better than 95% for each module.
 (e) Each module should have an LCD display to show various status of the working of the UPS as
well as LED indicators.
(f) It should have a minimum of 2No. of 10A Indian sockets for connecting the load or should
have appropriate terminals to terminate the load side cable.
(g) The UPS shall be supplied with maintenance-free batteries to provide a backup of 30 Minute at
full load of 5 KVA. The UPS shall provide adequate charging current for charging batteries
provisioned.
(h) UPS shall be equipped with an RJ-45 port for connecting it to an Ethernet LAN. It must
support SNMP v 1/v2 so that the same can be monitored from a NMS using SMNP on the
network.
(i) OEM should be ISO 9001:2015 and ISO 14001:2015 certified.
(j) It should confirm to TL9000 Standard.

(ii) SOR 8: Specification of Switches 48x1G and 4x10G SFP ports.

(a) Should be with 48x1G Ethernet ports with auto MDI/MDI-X. These ports should support PoE
in accordance with IEEE 802.af.
(b) Should have 4x1/10Gbps SFP+ port. The switch should be equipped with 4x10G SFP+ module
for Single Mode OFC.
(c) Should support virtual chassis or stacking.
(d) Should support Inter-VLAN Routing(Static, OSPF, RIP)
(e) Should support IPv6, RIPng,OSPFv3.
(f) Should be non-blocking with the switch fabric support at least 256Gbps.
(g) Should be possible to mount it on a standard 19” rack and 600mm x 600mm. all mounting
hardware for the same shall be supplied.
(h) Should be manageable using telnet/ssh/HTTP.
(i) Should support SNMP v1 and SNMP v2.
(j) Should support STP, RSTP, MSTP and Link aggregation as per standard RFCs.
(k) Should support Ethernet Link OAM as per IEEE 802.3ah.
(l) Should support sFlow version 5 or equivalent.
(m)Should have mechanism for handling broadcast storms and to protect against self-loops.
(n) Switch shall support IEEE 802.IX Port Authentication, MAC-based Port Authentication and
RADIUS According.
(o) The switch should be able to supply a minimum total PoE power of 240W.
(p) OEM should be ISO 9001:2015 and ISO 14001:2015 certified.
(q) Should have regulatory compliance of UL/FCC/CE/TEC.
(r) The Switch/Switch ;OS /Switch series should be tested and certified for EAL /NDPP ;or above or at
least listed for the said test (proof of the same need to be shown in case asked for) under common
criteria program for security related functions or under Indian common criteria certification scheme
(IC3S) by STOC, DEIT, Government of India or OEM should have ISO/IEC 27032/15408
certification.
The Switch/Switch (OS)/Switch series should be tested and certified for EAL2/NDPP (or above)or at
least listed for the said test (proof of the same need to be shown in case asked for) under common
 criteria programme for security related functions or under Indian common criteria certification scheme
(IC3S) by STQC, DEIT, Government of India.
(s) Should support IPv6 protocols (DHCPv6 Server, SLAAC/SLAAC Snooping and NDRA/Neighbour
discovery protocol ) for dynamic IPv6 assignment

SOR 12: Specification of high-end servers.

(a) It should be possible to rack mount the server on a standard 19” rack and 600mm x 1000mm.
All mounting hardware for the same shall be supplied by the contractor.
(b) It should be equipped with a 2x eight core or higher Intel/AMD processor.
(c) It should have 128GB of DDR4 RAM working at 2400 MHz or higher.
(d) It should have a 2x10 Gbps SFP + Ethernet Port and be equipped with SFP+ module of single
mode OFC.
(e) It should have a minimum of 2xUSB 3.0 port and shall support booting from the USB port.It
should be equipped with 2x512GB SSD nvme enterprise disks suitable for working on a 24x7
basis. It should be supporting RAID 0/1.
(f) It should have Dual, Hot -Plug, Fully Redundant Power Supply (1+1).
(g) Server shall be provided with 18.5” or Higher LCD/LED flat colour monitor along with a
keyboard and optical mouse.
(h) OEM should be ISO 9001:2015 and ISO 14001:2015 certified.
(i) Server should have ILO/IPMI Interface for management.
(j) Server should have preinstalled PF sense firewall software

(iii) For SOR Item 3, 4 , 6,9,10,11 and 12 to be quoted based on Scope of work defined in Clause
1.2 B
 Annexure-II

Skill Set and Roles and responsibility for Manpower requirement.

a. Skill set requirement.

L1 Engineers  Graduate in Science or Diploma (3 Yr.) in

3 Personnel computer/science/Electronics/IT or B.E./B.
SOR
per RNOC Tech/MCA/M.Sc./M. Tech Electronics/IT/Computer Science
13
4 Personnel in  CCNA/JNCIA or 1 year relevant experience/apprentice in
CNOC Telcom Network for Transport profile
 B.E./B. Tech/MCA/M.Sc./M. Tech Electronics/IT/Computer
Science.
 3 + Year of Experience in Networking with minimum 1+ year
SOR
L2 Engineer experience in service provider network in field of Networking,
14.
MPLS/Transport Network.
 CCNP/JNCIP/JNCIS or 3+ year relevant experience in Telcom
Network for Transport profile

b. Roles and Responsibility

L1 Support ( SOR 13 )

L1 support role work as an intermediate level between Help desk, Network monitoring
team/Transmission NOC/Field/DC and L2 support. The Level 1 Support role maintains
"ownership" of all network event raised incidents throughout their lifecycle (except hierarchical
escalations) Responsibilities:
• Own all the incidents raised by network monitoring team. Till resolution unit is identified,
when co-ordination required between units to resolve the incidents
• Categorizes and prioritizes incidents and service requests (Note: Help desk set the priority
when interaction is created for customer related ticket. Interaction priority will be copied to
incident priority. L1 analyst ensure that Incident has correct categorization and priority before
investigation and resolution phase)
• Determine whether a Known Error has been identified for this issue, and if there is an
identified workaround.
• Routes incidents to relevant L2 teams and regional teams
• Enrich the incident with additional data.
• Isolate and diagnose the incident in order to find a resolution.
• Resolves incidents
 • Interface with Transmission NOC
• Interface with Field Operations
• Detects and notifies on possible problems
• Updates and closes the resolved incident ticket. In case of incidents logged by the event
monitoring tools, the L1 Analyst verifies the resolution himself/herself.
• Co-ordinate with peering partner and upstream provider when there is an issue

L2 Support ( SOR 14)

The Level-2 Support (Second-line support) brings expert incident solving and technical expertise
for domains (technical, business and/or application) to ensure rapid resolution of incidents and
fulfillment of service requests. Performs the activities to resolve incidents.
Responsibilities:
• Diagnoses and applies resolution to incident
• Resolves but does not close incidents (back to Level 1 for closure)
• Prepares and submits fix fault request (RFCs) to resolve incidents
• Routes incidents to next level
• Support L1 team in isolation of issues
• Escalate to L3 support or third party trough Vendor Liaison

Note: The final selection of the shortlisted candidate will be done by Bidder jointly with RailTel.
RailTel will nominate their officer/s for interviewing the candidates.
 Annexure-III

Add.GM/NTP Dated: …………….

RailTel Corporation of India Ltd.
…………………………………
………………………………....
………………………………....

Subject: Manufacturer Authorisation form (MAF) to M/s …………… for ……………………

Ref: GeM Bid No…….……………..dated……………….

Dear Sir,
We, M/s……………, are established and reputed manufacturer and service
provider of
……………….(Product details), having our registered office
at
…………………………………………………………………………..
We hereby authorise M/s …………………….. (bidder name),
Office
…………………………………………………. to participate in bid and subsequently upon award of
the bid to execute the supply and Installation & Commissioning of our range of products against your
above said bid.
We further extend our warranty for …………… years for our range of products offered by M/s
……………….against the above-said bid.

Thanki
ng you,
Best
regards
,

Authorised Signatory

****************
 Annexure-IV
FORMAT FOR AFFIDAVIT TO BE UPLOADED BY TENDERER ALONGWITH THE
TENDER DOCUMENTS

(To be executed in presence of Public notary on non-judicial stamp paper of the value of Rs.100/-.
The stamp paper has to be in the name of the tenderer)**

I………………………………..(Name and designation)** appointed as the

attorney/authorized signatory of the tenderer (including its constituents),
M/s. (hereinafter called the tenderer) for the purpose
of the Tender documents for the work of
as per the tender No. _ of (-------RailTel), do hereby solemnly affirm and state
on the behalf of the tenderer including its constituents as under:

(i) I/We the tenderer (s), am/are signing this document after carefully reading the contents.

(ii)I/we the tenderer(s) also accept all the conditions of the tender and have signed all the pages in
confirmation thereof.

(iii) I/We hereby declare that I/We have downloaded the tender documents from electronic-
tender portal. I/We have verified the content of the document from the website and there
is no addition, no deletion or no alteration to the content of the tender document. In case
of any discrepancy noticed at any stage i.e. evaluation of tenderers, execution of work or
final payment of the contract, the master copy available with the railway Administration
shall be final and binding upon me/us.

(iv) I/We declare and certify that I/we have not made any misleading or false representation
in the forms, statements and attachments in proof of the qualification requirements.

(v)I/We also understand that my/our offer will be evaluated based on the
documents/credentials submitted alongwith the offer and same shall be binding upon
me/us.

(vi) I/We declare that the information and documents submitted alongwith the tender
by me/us are correct and I/we are fully responsible for the correctness of the
information and documents submitted by us.

(vii) I/We undersigned that if the certificates regarding eligibility criteria submitted by us are
found to be forged/false or incorrect at any time during process for evaluation of tenders,
it shall lead to forfeiture of the tender EMD besides banning of business for five year on
entire IR. Further, I/we (insert name of the tenderer)** and all
my/our constituents understand that my/our offer shall be summarily rejected.

(viii) I/we also understand that if the certificates submitted by us are found to be false/forged
 or incorrect at any time after the award of the contract, it will lead to termination of the
contract, alongwith forfeiture of EMD/SD and Performance Guarantee besides any other
action provided in the contract including banning of business for five year on entire IR.

DEPONENT
SEAL AND SIGNATURE
OF THE TENDERER

VERIFICATION
I/We above named tenderer do hereby solemnly affirm and verify that the contents of my/our above
affidavit are true and correct. Nothing has been concealed and no part of it is false.

DEP
ONENT SEAL
AND
SIGNATURE OF
THE TENDERER

Place:
Dated:

** The contents in Italics are only for guidance purpose. Details as appropriate, are to be filled in
suitably by tenderer. Attestation before Magistrate/Notary Public.
 Annexure - V
PROFORMA FOR PERFORMANCE BANK GUARANTEE BOND
(On Stamp Paper of Rs One
Hundred) (To be used by approved
Scheduled Banks)
1. In consideration of the RailTel Corporation of India Limited, having its registered office at
Plate A, 6th Floor, Office Block Tower -2, East Kidwai Nagar, New Delhi-110023 (Herein
after called RailTel) having agreed to
exempt
………………………………………………………………(Hereinafter called “the said
Bidder(s)”) from the demand, under the terms and conditions of an Purchase Order/LOA.........
No.………………………………dated made
between……………………………and……………………………………….. for
(hereinafter called “ the said Agreement”) of security deposit for the due fulfillment by the
said Bidder (s) of the terms and conditions contained in the said Agreement, on production
of a Bank Guarantee for Rs. ……………………….(Rs
.............................................................................................................................................
only). We
……………………………… (indicate the name of the Bank) hereinafter referred to as “the
Bank”) at the request of ……………. ……………. Bidder(s) do hereby undertake to pay
the RailTel an amount not exceeding Rs. ……………. against any loss or damage caused to
or suffered or would be caused to or suffered by the RailTel by reason of any breach by the
said Bidder(s) of any of the terms or conditions contained in the said Agreement.

2. We , ……………………………………………………………. Bank do hereby undertake

to pay the amounts due and payable under this Guarantee without any demur, merely on
demand from the RailTel stating that the amount is claimed is due by way of loss or
damage caused to or would be caused to or suffered by the RailTel by reason of breach by
the said Bidder(s) of any of terms or conditions contained in the said Agreement or by
reason of the Bidder(s) failure to perform the said Agreement. Any such demand made on
the Bank shall be conclusive as regards the amount due and payable by the Bank under this
guarantee. However, our liability under this guarantee shall be restricted to an amount not
exceeding Rs . ………………………

3. We, ……………………………………….. bank undertake to pay to the RailTel any

money so demanded notwithstanding any dispute or disputes raised by the Bidder(s) /
Bidder(s) in any suit or proceedings pending before any court or Tribunal relating thereto
our liability under this present being, absolute and unequivocal. The payment so made by us
under this Bond shall be a valid discharge of our liability for payment there under and the
Bidder(s) / Bidder(s) shall have no claim against us for making such payment.

4. We, …………………………………………. Bank further agree that the Guarantee herein

contained shall remain in full force and effect during the period that would be taken for the
performance of the said Agreement and that it shall continue to be enforceable till all the
dues of the RailTel under or by virtue of the said Agreement have been fully paid and its
claims satisfied or discharged or till RailTel certifies that the terms and conditions of the
 said Agreement have been fully and properly carried out by the said Bidder(s) and
accordingly discharges this Guarantee. Unless a demand or claim under the Guarantee is
made on us in writing on or before the ……. ………… We shall be discharged from all
liability under this Guarantee thereafter.
5. We,…………………………………………… (indicate the name of Bank) further agree
with the RailTel that the RailTel shall have the fullest liberty without our consent and
without affecting in any manner our obligations hereunder to vary any of the terms and
conditions of the Agreement or to extend time of to postpone for any time or from time to
time any of the powers exercisable by the RailTel against the said bidder(s) and to forbear or
enforce any of the terms and conditions relating to the said Agreement and we shall not be
relieved from our liability by reason of any such variation, or extension to the said Bidder(s)
or for any forbearance, act or omission on the part of RailTel or any indulgence by the
RailTel to the said Bidder(s) or by any such matter or thing whatsoever which under the law
relating to sureties would, but for this provision, have affect of so relieving us.
This Guarantee will not be discharged due to the change in the Constitution of the Bank or
the Bidder(s) / Bidder(s).
We, the ……… (bank ) further agree that this guarantee shall be invokable at our place of
business of …………../New Delhi (indicate detailed address of local of New Delhi Branch
with code no.). The branch at New Delhi is being advised accordingly.
(indicate the name of Bank) lastly undertake not to revoke this Guarantee during its
currency except with the previous consent of the RailTel in writing.
Dated the day of 20

for
………………………………………………..
Witne (indicate the name of the Bank)
ss

1. Signat
ure
Name

2. Signat
ure
Name
 Annexure-VI

PROFORMA FOR “SYSTEM PERFORMANCE GUARANTEE”

(On Stamp Paper of Rs. One Hundred)

(To be signed by the Bidder as well as the OEM’s)

To

RailTel Corporation of India Limited,

CO Office, East Kidwai Nagar,

New Delhi-110023.

Ref: GeM Bid No…….……………..dated……………….

Applicable for Bidder/OEM(s) directly participating in the tender

Dear Sir,

I / We …………………………………………………………………. hereby guarantee that the design

on the basis of which we have submitted our tender no. ………………………………… has been
carefully made to conform to the end objectives in the tender documents and to technical specification
therein. We further guarantee that in the event of the performance of the system, when installed, not
complying with the end objectives or with the specifications contained in the tender documents, we shall
provide further inputs to enable the RailTel to realize the end objectives contained in these documents
without any additional payment for any additional equipment which may be required in this regard. We
further guarantee that all the expenses for providing the additional inputs under the System Guarantee
will be borne by us. We further guarantee that these additional inputs will be provided by us to make the
system workable within 1 month from the date on which this guarantee is invoked by the Purchaser. The
guarantee is valid for a period of one year from the date of commissioning of the system.

(Signature of Firm’s Authorized Officer)

Seal

Signature of witness:

1. …………………

2. ………………….

Or
Applicable for OEM(s)

I / We …………………………………………………………………. hereby guarantee that the design

on the basis of which we have submitted our tender no. ………………………………… has been
carefully made to conform to the end objectives in the tender documents and to technical specification
therein related to OEM’s scope. We further guarantee that in the event of the performance of the system,
when installed, not complying with the end objectives or with the specifications contained in the tender
documents as per OEM’s scope, we shall provide further inputs to enable the RailTel to realize the end
objectives contained in these documents without any additional payment for any additional equipment
which may be required in this regard. We further guarantee that all the expenses for providing the
additional inputs under the System Guarantee will be borne by us. We further guarantee that these
additional inputs will be provided by us to make the system workable within 1 month from the date on
which this guarantee is invoked by the Purchaser. The guarantee is valid for a period of one year from
the date of commissioning of the system.

(Signature of OEM’s Authorized Officer)

Seal

Signature of witness:

3. …………………

4.