LIFT Impact Report 2011
LIFT Impact Report 2011
LIFT Impact Report 2011
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The first time I came to LIFT, my advocate told me that LIFT was here in order to help me achieve mY goals. at every meeting everyone is friendly and I am treated with respect. I always feel comfortable here.
LIFTs mission is to combat poverty and expand opportunity for all people in the United States.
mIssIon
TaBLe oF conTenTs
Letters from the CEO and Chairman ................. 2 Our Approach ................................................. 4 Program Performance ...................................... 8 Organizational Development............................. 14 LIFT Values .................................................... 17 Driving Systemic Change ................................. 18 Revenue and Financials .................................. 22 Thanking Our Supporters ................................. 26 LIFT Directory ................................................ 32
VIsIon
We envision a day when all people will have the opportunity to obtain economic security and pursue their aspirations.
The subjects in the photographs presented in the following pages are all representatives of LIFT and no stock photography was used in the creation of this publication. LIFT would like to thank Mark Beane (Loyola University), Tony Brunswick, Max Flatow, Elliot Haney, Wes Kays, Chris Mabry, Aparna Paul Jain, Dean Souleles, Zak Taylor, and Albert Yee for their contributions to this report.
myLIFT hadgive mecourteous, clients polite, insight on howandmanage lifes volunteers. to professional little curve balls with a smiling face. Because I had their support and LIFT is the organization that access to technology, I applied changes volunteers into heroes. for a job right away and got a It embodies the belief that my response within three days. And actions can a new career. now I have change lives.
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PHoTo: Wes KaYs
our aPProacH
THe LIFT PersPecTIVe
With 46.2 million people living in povertyan increase of nearly 3 million since last yearamerican families are falling further into crisis every day. At a
time when more people are suffering and fewer services are available to help them, LIFT is committed to working with those most in need to not only achieve stability, but to see their full potential realized. We know that change is possible and it starts with a simple model. Low-income individuals and families (clients) come to LIFT offices to work one-onone with our volunteers (advocates). Together, they locate resources that enable clients to find employment, secure safe and stable housing, make ends meet through tax credits and public benefits, and obtain quality referrals for services like healthcare and childcare. As clients make progress on the path to opportunity, LIFT advocates are empowered and transformed as well. They gain a better understanding of the realities of poverty and the actions necessary to change the systems and policies that stifle social mobility. They go on to champion LIFTs cause in their personal and professional lives, from the careers they pursue to the votes they cast.
LIFT activities...
Clients and trained volunteers work one-on-one to find jobs, secure safe and stable housing, make ends meet through public benefits and tax credits, and obtain quality referrals. Clients make concrete and tangible progress on the path to opportunity including access to:
STABLE HOUSING STABLE INCOME/ EMPLOyMENT EDUCATION AND JOB TRAINING HEALTH CARE BASIC NECESSITIES (FOOD, CLOTHING, TRANSPORTATION, ETC.)
mIssIon
Combat poverty and expand opportunity for all people in the United States
Alumni become lifelong leaders in the fight to decrease poverty and expand opportunity in America.
VIsIon
One day, all people will have the opportunity to achieve economic security and pursue their aspirations.
The LIFT experience pushes advocates to grapple with our countrys most challenging issues related to poverty, race, inequality, and policy.
LIFT had polite, greatly influenced courteous, path. Im a my career and professional volunteers. better listener, thinker Because I had their and problem solver. support and access to The sense of purpose technology, I applied I gained through for a continuesaway and LIFT job right to got a response decision guide me from within three days. And now I to decision and job have a new career. to job.
Ron LAwRence, LIFT-PhILAdeLPhIA cLIenT maTTHeW HenJum, LIFT aLumnus
Ron first worked with LIFT-Philadelphia volunteers to Matthew volunteered with LIFT in college and file his taxes, but as a full-time Sitewith employment. returned to serve returned for help Coordinator in LIFT-Philadelphiawent on Ron find ahis law degree at Philadelphia. He helped to pursue better-paying job as a satellite dish installation technician, and UC Berkeley, where he combined his LIFT experience also helped him complete college defense clinic and law education at an eviction financial aid applications for his daughter. and coordinated weekly tenants rights clinics. He currently works as a trial attorney with the U.S. Department of Justices Environment and Natural Resources Division. Outside of his job, he volunteers with Bread for the Citys legal clinic in D.C. and hopes to work with LIFT-DC to improve access to legal services for low-income communities.
I feel part of this family. LIFT reminds me that this is all about community. Weve got the tools alreadyand by working together, we can push forward.
our aPProacH
THe LIFT modeL: TaKIng aIm aT muLTI-generaTIonaL PoVerTY
LIFT is committed to combating the multi-generational cycle of poverty by providing comprehensive services to families in need. The significant education achievement
gap that exists between students living in poverty and their higher-income peers is unacceptable. Research demonstrates that a childs academic performance improves significantly when his or her family has stable income, safe housing, healthcare coverage, and sufficient access to nutritious food, yet support for the parents of children living in poverty continues to be far too limited in all of our communities. LIFT has made it a priority to bolster student achievement by connecting parents to services, supports, and benefits that can place low-income families on the road to economic opportunity. LIFT has spent the past two years piloting its school-based approach to client service in the Chicago Pilsen community, the Columbia Heights neighborhood of DC, and most recently the Roxbury and Somerville communities of Greater Boston. With the success of these pilots, LIFT is examining strategies to roll out larger school-based strategies in connection with our cities public school systems and charter school networks so that LIFT can best serve at-risk children and their parents across the country.
81% Increase In Homes secured 71% JoB InTerVIeW To JoB PLacemenT success raTe 67% Increase In JoBs secured 62% Increase In HeaLTHcare aPPLIcaTIons 58% Increase In amounT oF Tax reTurn doLLars secured
Volunteers secured over $1.5M for families to meet basic needs through VITA services.
LIFTs model uniquely deploys volunteers to achieve these results in communities, which has a two-pronged outcome.
93%
of LIFT volunteers feel more connected to their local communities as a result of their LIFT experience.
86%
indicate that their experience at LIFT motivated them to learn more about poverty in American society.
78%
79%
indicate they will continue working to combat poverty and expand opportunity after graduation.
650
Volunteers
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Americorps Members
120
Hours/year/Volunteer
2,000
Hours/year/Member
78,000
Volunteer Hours
48,000
Americorps Hours
$1.666m
Annual Value*
$1.025m
Annual Value*
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LIFT made me feel important and I wasnt feeling that way when I first came in. now, I love my jobI see myself managing the store someday. I am so much happier, I smile more.
BILL VIera, LIFT cLIenT
After working 25 years in the hospitality industry as a manager, Bill Viera was laid off from his hotel job. After unsuccessfully searching for work for three years and depleting his savings, he was forced into a homeless shelter. Brittni, Bills LIFT advocate, worked with him to first find employment so that he could save up for permanent housing. She quickly realized that his dental and heart issues were preventing him from landing a job, both physically and in employers perceptions of him. Working together, they were able to upgrade his insurance package and find a dentist who treated his teeth and made plans to fit him for dentures. Bill recently secured a job at a local retailer 12and is saving up to move out of the shelter.
Program PerFormance
exPandIng caPacITY across THe LIFT neTWorK
at a time when families need more help than ever and a time when most service organizations and agencies are experiencing cutbacks LIFT responded by expanding our work in every region. Thanks to the
tireless efforts of our regional Executive Directors and their teams, we reached 30% more families in just one year, serving more than 9,000 families during Fy11. We also drove unprecedented results for those 9,000 families, achieving such year-over-year successes as an 81% increase in housing secured and 67% increase in jobs secured. We made critical investments in staffing, space, and technology, resulting in a 57% increase in overall service capacity as we head into Fy12. We physically expanded our offices in the Bronx (with critical support from Robin Hood), West Philadelphia, and Chicago (Uptown). We also opened new offices in the Roxbury neighborhood of Boston in partnership with the City of Boston and the Circle of Promise, and in the Anacostia neighborhood of Washington, D.C., housed within the Town Hall Education Arts Recreation Campus (THEARC). Looking towards Fy12, we are already conducting an expansion feasibility study in Chicagos South Side and exploring the possibility of expanding our work in NyC through the VA Medical Center network.
LIFT continues to harness the power of cutting-edge technology to more effectively serve our clients and track their progress. With the support of a talented
team of consultants from Community IT Innovators (CITI), Unicentric, and Higher Logic, we are custom building new systems that will allow us to enhance our needs assessment, goal setting, and progress tracking functions for LIFT clients. We will also be able to better share resources and best practices across regions, streamline calendaring for client appointments and volunteer hours, and stay in better touch with the thousands of LIFT alumni across the country. We will be phasing out our current Central Online Resource Index (CORI) and LIFT wiki systems as of January 2012.
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organIzaTIonaL deVeLoPmenT
serVIng as a modeL oF VaLues-drIVen LeadersHIP
at the heart of LIFTs work is a strong commitment to a core set of values that unites every member of our national network. This year, we brought together our
National Board of Directors and staff to formalize our values statements and to discuss the ways in which we could be more deeply living out each value through our local and national work. LIFT local offices have since incorporated our values statements into office dcor, volunteer trainings, and regional Board meetings in order to ensure that each new member of the LIFT community understands what the organization believes and promotes. The first value that we are deeply exploring is diversity. At LIFT, our approach to achieving our mission is collaborative. We believe that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to LIFTs success. We have engaged consultants Leslie Traub (Cook Ross) and yea Afolabi to help us ensure that we are mindfully and deliberately creating a culturally competent workplace to support the work we do as a team, and so that we can serve as a model of the inclusive, equitable society we strive to achieve. We will be launching our first-ever cultural audit in Fy12 to assess how well we are living up to our diversity and inclusion goals.
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a client once told me hed be back the next week because he could rely on LIFT advocates. Its here at LIFT that Ive learned how capable I am to serve others.
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dIVersITY
We believe that dIVersITY in all dimensions of the organization is essential to achieving our mission.
coLLaBoraTIon
We collaborate with our clients, community partners, and one another to facilitate IndIVIduaL and communITY TransFormaTIon.
Human PoTenTIaL
We recognize the inherent dIgnITY and VaLue of each person and are dedicated to empowering all people to reach their potential.
sense oF PossIBILITY
With optimism and persistence, LIFT inspires a belief that all ideas should be welcomed and all goals are aTTaInaBLe.
reLaTIonsHIPs
We believe in a simple idea: that the support found in authentic, personal reLaTIonsHIPs is the engine for overcoming complex challenges.
serVIce
We believe that when volunteers from all walks of life are launched into a transformative service experience, that experience creates a LIFeLong commITmenT to service and finding solutions to our countrys most pressing challenges.
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Beyond the LIFT offices, advocates led several initiatives in their local communities to effect change.
In response to the transportation challenges many clients face trying to travel to job interviews or appointments, advocates launched the LIFT Bike Project to provide clients with free refurbished bicycles, helmets, and locks. When Congress threatened to eliminate AmeriCorps from the federal budget, hundreds of LIFT advocates called and visited their representatives to tell them how LIFT leverages service as a solution to domestic poverty. Because of these kinds of opportunities to take their work beyond LIFTs walls, 90% of advocates say that their LIFT work has helped them feel more connected to their community.
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Ive had the opportunity to work with people who have incredibly complex and unique situations. Volunteering with LIFT has been both challenging and eye-opening in a way I never imagined.
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We already have perilously close to 50 million americans living in povertyweve got to focus on a recovery that lifts all boats. We need everyone in our society to band together to recommit to the idea of the american dream.
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Philip D. Cutter, M.D. Chairperson Rita D. Berkson Executive Director 113 Linden Avenue Branford, CT 06405 203-488-2697 (Office, Fax) rdberkson@goldhirshfoundation.org Sally E. McNagny, M.D., MPH Director Brain Tumor Research Awards Program 95 Berkeley Street, Suite 201 Boston, MA 02116 617-279-2254 617-423-4619 (Fax) smcnagny@goldhirshfoundation.org Richard N. Thielen Finance Director c/o RINET Company, Inc. 101 Federal Street Boston, MA 02109 617- 423-4114 617-423-3207 (Fax) rthielen@goldhirshfoundation.org Board of Directors Philip D. Cutter, M.D. Benjamin Goldhirsh Elizabeth Goldhirsh
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PHoTo: dean souLeLes
LIFTs highest level of multi-year funding secured in a single fiscal year). Additionally, nearly a quarter of LIFTs Fy11 revenue came from new investors, including: JPMorgan Chase (national), The Hearst Foundations, PEW Charitable Trusts, Crown Family Philanthropies, the Boston Foundation, Eos Foundation, and the Non-Profit Finance Fund..
*Total Revenue includes nearly $500k of multi-year gifts making LIFTs Total Cash Revenue for FY11 $2.85M.
at LIFT, the door is always open. There is nothing that they wont do to help you out and they consistently go beyond the call of duty. Its hard to find help today, but LIFT is always there for me.
garY Farmer, LIFT cLIenT
Gary had been an airline employee for nearly 20 years when an injury sidelined him from his job at the height of the recession. He was soon laid off and desperate to find work to provide for his son, Khalil. Gary found LIFT and worked with advocates to find new websites and resources for job opportunities. After coming to LIFT multiple times a week for over a year and cobbling together a series of part-time jobs, Gary was finally able to secure a full-time job as a meter reader. He recently took an additional part-time job as a driver with the University of Pennsylvania and is looking toward saving for the future with Khalil and his fianc Sharon.
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at LIFT, youre not by yourself. They work with you. They give you feedback, you give them feedback. I cant express that enough its a real collaborative service.
ronnIe sTroman, LIFT cLIenT
Ronnie first came to LIFT in 2007 seeking employment search assistance and help sorting through his personal finances. LIFT advocates worked with him to first apply for jobs, then tackle his financial issues. With their support, Ronnie was able to obtain his credit report, understand his credit score and options, negotiate with the DMV to reclaim his license and deal with outstanding payments, and recertify his food stamps. Within months, Ronnie secured a salaried custodial position with the Human Genome Project. When the project closed in 2009, he knew where to turn. In addition to updating his rsum, Ronnie worked with LIFT to improve his computer skills and attend job fairs. In 2010 he secured a housekeeping job at a hospital.
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LIFT dIrecTorY
Board oF dIrecTors
Jon Budington
CEO GLOBAL THINKING
Bill Gerrity
PRESIDENT AND CEO GERRITy GROUP
Kirsten Lodal
CEO AND CO-FOUNDER LIFT
Elizabeth Riker
PARTNER NEW PROFIT INC.
Rob Carmona
PRESIDENT AND FOUNDER STRIVE INTERNATIONAL
Michael Gilligan
NATIONAL BOARD CHAIRMAN GENERAL PARTNER HERITAGE PARTNERS, INC
John Rodin
PARTNER GLENVIEW CAPITAL MANAGEMENT
Brian J. Kreiter
CO-FOUNDER, LIFT MANAGER, RESEARCH ANALyTICS BRIDGEWATER ASSOCIATES
Lee Foley
MANAGING PARTNER CAPITOL HILL PARTNERS
Ben Harper
MUSICAN, ACTIVIST
John Rice
CEO MANAGEMENT LEADERSHIP FOR TOMORROW
Deanna Singh
LIFT ALUMNA FOUNDATION PROGRAM OFFICER ROBERT W. BAIRD
Elizabeth Butler
DIRECTOR, OPERATIONS AND ADMINISTRATION
Colleen Flynn
MANAGER, COMMUNICATIONS AND MEDIA RELATIONS
Josh Romalis
ExECUTIVE DIRECTOR LIFT-PHILADELPHIA
Alix Brown
MANAGER, INVESTOR RELATIONS AND EVENTS
Liz Copeland
MANAGER, FOUNDATION AND CORPORATE RELATIONS
Betty Gilmore
PROGRAM DIRECTOR LIFT-THE BRONx
Kirsten Lodal
CEO AND CO-FOUNDER
Tony Brunswick
CHIEF OPERATING OFFICER
Ben Reuler
ExECUTIVE DIRECTOR LIFT-CHICAGO REGION
Heather Decker
PROGRAM MANAGER
LocaL oFFIces
LIFT-BosTon
LIFT-BosTon regIon Roxbury Office (Dudley) 339 Dudley Street Boston, MA 02119 LIFT-BosTon regIon Cambridge Office (Central Sq) C/o The Multi-Service Center 19 Brookline Street Cambridge, MA 02139 617-349-6338 LIFT-BosTon regIon Somerville Office (Union Sq) c/o The Family Center 366 Somerville Avenue Somerville, MA 02143 617-591-9400
LIFT-cHIcago
LIFT-cHIcago Uptown Office 4554 N. Broadway Suite 329 Chicago, IL 60640 773-303-0700 LIFT-cHIcago Pilsen Office c/o National Able Network 1700 W. 18th Street, 3rd Floor Chicago, IL 60608 312-994-8387 LIFT-eVansTon 1932 Dewey Avenue Evanston, IL 60201 847-491-6707
LIFT-neW YorK
LIFT-THe Bronx c/o Refuge House 2715 Bainbridge Avenue Bronx, Ny 10458 (718) 733-3897
LIFT-PHILadeLPHIa
LIFT-PHILadeLPHIa North Office c/o Philadelphia OIC 1231 N. Broad Street 4th Floor Philadelphia, PA 19122 215-765-3430 LIFT-PHILadeLPHIa West Office 5548 Chestnut Street Philadelphia, PA 19139 215-474-1807
LIFT-WasHIngTon, d.c.
LIFT-dc Perry Center Office 128 M Street, NW, Suite 320 Washington, DC 20001 202-289-2525 LIFT-dc Columbia Heights Office c/o CentroNia 1420 Columbia Road, NW Washington, DC 20009 202-332-4200 x1116 LIFT-dc THEARC Office 1901 Mississippi Avenue SE Suite 204 Washington, DC 20020 202-450-2787
son grande mis sueos. mi hija quiere entrar la universidad. entonces creo que en LIFT, puedo conseguir una beca o algo asi por el estilo. me ve en el futuro arriba. muy arriba!
carmen meJIa, LIFT cLIenT
Translated, carmens quote reads: my dreams are big. my daughter wants to go to college. I believe that with LIFT, I can get help finding a scholarship or something similar. I see myself moving upway up!in the future.
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PHoTo credITs: FronT coVer, aParna PauL JaIn; BacK coVer, eLLIoT HaneY
PrInTIng and ProducTIon Generously donated by: Global Thinking 3670 Wheeler Avenue Alexandria, VA 22304 www.globalthinking.com desIgn consuLTaTIon J Sherman Studio LLC www.jshermanstudio.com comPILaTIon Colleen Flynn Manager, Communications and Media Relations, LIFT
LIFT 800 7th Street NW, Suite 300 Washington, DC 20001 Phone (202) 289-1151 Fax (202) 289-7741 info@liftcommunities.org www.liftcommunities.org