M O D U L E

2
PUBLIC E N T RY

Asia

Design Standards
JUNE 2007
2 – Public Entry Courtyard – International
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Public Entry

Table of Contents

Subject ................................................................................... Page

A. Lobby and Public Spaces ........................................................ 1
B. Fire Command Room (Central Control Station) <14>.............. 2
C. Car Valet Station (option)......................................................... 3
D. Bellman Services (option) ........................................................ 3
E. Luggage Room ........................................................................ 4
F. Lobby Entrance........................................................................ 5
G. Lobby ....................................................................................... 5
H. Lobby Lounge .......................................................................... 6
I. Front Desk ............................................................................... 7
J. Concierge Station (option) ....................................................... 8
K. Guest Business Area ............................................................... 9
L. Exterior Courtyard.................................................................... 9
M. Public Toilet Rooms ............................................................... 10
N. Public Area Stairs / Ramps .................................................... 11
O. System Features.................................................................... 11

Module Organization
• This Module is a part of an integrated series of Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes additional information.

Marriott Confidential and Proprietary Information

The contents of the Design Standards are confidential and proprietary to Marriott
International, Inc. and may not be reproduced, disclosed, distributed or used
without the express permission of an authorized representative of Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights Reserved

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Public Entry

A. Lobby and Public Spaces

1. Project Essentials: The program for Public Entry areas is
defined by the following criteria and process.
Project Program: See Module <GR> - Establishing Hotel
Design Criteria for the process of integrating the Market
Analysis, project Facilities Program, Prototype Plans and
Design Standards to define a Project Program.
Navigation: Navigation through the hotel is logical to the
guest with the emphasis on simplicity and quality.
2. Brand Essentials: Create a residential scale and feel which
is casual and of high quality.
• The public space permits guests to feel relaxed,
comfortable and welcome.
• Provide an integrated procession of spaces listed below
to assist guests with their arrival and departure.
• Facilitate Marriott's ability to provide excellent service
and to create positive first and last impressions.
3. Public Entry Prototypical Plans: The prototype plans and
Design Standards model a typical hotel program.
4. Furniture, Fixtures and Equipment (FF&E): See
requirements in FF&E Supplement. <16>
5. Interior Finishes: See example matrix in Module <GR> -
General Requirements.
6. Porte Cochere: See requirements in Module <1> -
Site / Building Exterior.
7. Spaces: Accommodate the following spaces:
• Fire Command Room (Central Control Station)
• Car Valet (option)
• Bellman Services (option)
• Luggage Room
• Lobby Entrance
• Lobby
• Lobby Lounge
• Front Desk
• Concierge (option)
• Guest Business Area
• Exterior Courtyard
• Public Toilet Rooms
• Public Stairs

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B. Fire Command Room (Central Control Station) <14>
1. General: In high-rise buildings, provide an enclosed
room for fire department personnel to access fire alarms,
annunciators, controls and hotel emergency systems.
2. Size / Area: Coordinate size to accommodate equipment
and fire department's requirements. Typically, provide
8 m2 (80 sq. ft.).
3. Location: Coordinate location with fire department,
typically located at the main hotel entrance or receiving
dock or engineering area.
4. Access: Typically, provide door with direct exterior
access.

Lobby & Public Areas – Plan

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C. Car Valet Station (option)
1. Program: When the competitive market requires, and when
approved by the Marriott Regional Team, provide an exterior
service counter near the entrance to support car valet staff.
• Valet service is provided for guests arriving by private
auto and short-term public parking for dining and function
guests.
2. Location: Exterior between Porte Cochere and Lobby
Entrance.
• Adjacent to exterior entrance of Luggage Room for
efficient handling of luggage and shared use by Bellman.
• Contiguous with interior Limousine Desk at locations
requiring limousine service.
• Consider separate drop-off space for hotels with large
function facilities <6>.
3. Size / Area:
• Car Valet Station: Counter or podium; 0.6 x 1 m (2 ft. x
3'-4") minimum.
• Limousine Desk / Valet: 15 m2 (160 sq. ft.).
4. Features:
• Countertop: Stone or other exterior durable material,
consistent with entrance finishes.
• Task lighting and telephone outlet. <13C>
• Drawers, racks and shelves for securing car keys,
luggage tags, pens, pencils, maps, etc.
• Key Organization: Provide a rack or drawers to organize
and secure car keys out of view of guests.
5. Security: Review parking facility plans in the Loss
Prevention Review Process <GR>.
6. Finishes:
• Car Valet Station with stone counter and detailed wood
base or combination of high quality materials
complementary to the hotel entrance design. Select and
detail finishes for exterior exposure.
D. Bellman Services (option)
1. Program: When the competitive market requires and when
approved by the Marriott Regional Team, Bellman services
are provided to assist arriving and departing guests with their
luggage to and from the hotel’s main exterior entry, Lobby
and guestrooms. Provide exterior and interior features,
concealed from guests’ view, which support efficient Bellman
services.
2. Exterior Features: Provide a screened alcove to include the
following:
• Location: At the hotel Entry / Porte Cochere and adjacent
to the Luggage Room exterior entrance.

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• Luggage Cart Staging: In an alcove, screened from
guests’ view, for staging a minimum of 4 luggage
carts. Provide 1 m2 (10 sq. ft.) per cart.
• Counter / Podium: Small area for pens, pencils, maps
and baggage tags. (May be included at Car Valet
Station, when present.)
• Communications: Telephone outlet <13C>, radio or
mobile phone.
• Lighting: Task lighting with control switch.
• Finishes: Durable and consistent with exterior entry
design.
3. Interior Features: Provide a counter / podium near the
interior of the Lobby Entrance to support hotel staff
assisting guests with arrivals, departures and luggage.
• Location: Position counter / podium immediately
adjacent to interior entrance to Luggage Room for
efficient handling of luggage, for visual supervision of
arriving / departing guests at Lobby Entrance and with
visual contact with Front Desk (if possible).
• Size: Minimum 0.6 m (2 ft.) wide by 1 m (3'-4") long.
• Counter / Podium: Design with lockable drawers,
shelves, and include spaces for luggage tags, pens,
pencils, paper, and small trash container.
• Telephone outlet. <13C>
• Lighting: Task lighting at counter with control switch.
• Finishes: Fabricate counter / podium using millwork
and stone / granite countertop to complement
entrance and lobby finishes.

E. Luggage Room
1. General: Provide a secure room for temporary storage of
guest luggage.
2. Size / Area: Minimum 9.5 m2 (100 sq. ft.) with 90 cm (3
ft.) wide access door.
3. Spatial Requirements: Accessible direct from Lobby
interior.
• Conceal view into room from guests’ view.
• Luggage Cart Storage: Total carts = 3 per 100
guestrooms; typically 1/3 in Porte Cochere and other
2/3 of carts in storage.
• Provide a space or alcove, adjacent to luggage room,
to conceal empty luggage carts to avoid visual clutter
at Lobby Entrance.
4. Features:
• Shelving / Storage: Incorporate shelving and hanging
storage devices.
• Door Locks: Similar to guestroom electronic locks
<13E> at exterior and interior doors.

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F. Lobby Entrance
1.
General: Transition area (or vestibule) between Porte
Cochere <1> and Lobby.
• Incorporate quality, durable wall and paving treatment,
lighting, signage and landscaping (seasonal greenery
and flowers).
2. Size / Area: Sufficient to accommodate arriving and
departing guests, luggage handling, guests with disabilities
and emergency exiting requirements.
3. Features:
• Enclose vestibule(s) for regional temperate and cold
climates with temperature extremes.
• Provide double door vestibule to include combinations of
fixed, swing, sliding, or revolving, glazed door panels for
guest and staff comfort dependent on climate conditions.
• Provide main entrance doors that operate automatically.
• Protect entrance lobby from weather; include walk-off
surface in vestibule prior to Lobby entry.
• Address vestibule enclosure design considering potential
for "stack effect" drafts in high-rise buildings.
G. Lobby
1. General: Use transitional architectural design elements that
are warm and inviting and having a residential sense of
arrival / reception.
• Where existing and feasible, exploit scenic views or
views to courtyard.
• Provide an architectural feature that announces the lobby
arrival and reinforces the residential character of the
space. The focal point or feature may be a fireplace,
small scale water feature or interior garden and
courtyard.
• Location: Lobby entrance; near elevator access.
• Size / Area: Ceiling height; 3.6 m (12 ft.) minimum. An
increase in ceiling height may be appropriate based on
proportions of the Lobby or character of the space.
• Spatial Requirements:
• Provide a Lobby plan for a sequential and clear
orientation to functions and circulation of the hotel.
• Seating area for 6 to 10 persons (in larger hotels, 4 seats
per 100 rooms) and waiting area in close proximity to
Entrance and Front Desk.
• Prohibit service circulation through Lobby.
• If separate Lobby Lounge is not provided because of
program limitations, provide equivalent seating in lobby.

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2. Public Phones: Provide a minimum of one (public) pay
phone. Locate in alcove with privacy dividers and
counter area. Include finishes equal to public area
design. <13C>
3. Features: Include area rugs, accent furniture pieces and
decorative light fixtures to complement interior finishes.
• Millwork: Incorporate painted or stained millwork to
provide an intimate setting.
• Transition Spaces: At lobby transitional areas (public
corridors, staircases, elevator lobbies), extend
finishes, furnishings and design treatment similar to
Lobby area.
• Lighting: Include decorative wall sconces and ceiling
fixtures.
4. Wireless Access: Provide for cell phone and computer
use – see <13A> <13B> <13C>. Provide electrical
outlets throughout.

H. Lobby Lounge
1. General: A comfortable and relaxing space to lounge or
meet and greet others; intimate seating and table level
lighting.
2. Location:
• Entry and foyer should be minimal, if existing at all, in
keeping with the casual atmosphere. Integral part of
Main Lobby area but separated by built-in planters
with simple millwork details and possibly floor level
changes.
• Position space within immediate view of main
entrance to Lobby and viewable from Front Desk.
• Exploit exterior views of the courtyard area of the
hotel.
• Adjacent to Guest Business Area for guest’s
convenience and to share staff and service.
• Adjacent to secondary kitchen access or service
corridors.
• Near public restrooms.
• Adjacency to restaurant to serve as holding lounge or
dining overflow is beneficial.
3. Size / Area: Coordinate with Facilities Program. Verify
size and concept with Marriott.
• Capacity: 2.6 m2 (28 sq. ft.) per seat, gross. Area
includes seating and circulation.
• Seating: Minimum, 25% of guestroom count.
• Ceiling Height: 3 m (9'-10") minimum.
4. Features: Location for guest to relax, meet with other
guests, or wait for hotel functions. Accommodate the
following:
• Seating area
• Typically, position or organize seating around a
residential focal point such as a fireplace.

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5. Seating Area:
• Provide a variety of seating arrangements to permit
guests a choice between quiet, private or open, visible
seating locations and to accommodate the solitary guest
or small business group.
• Seating Arrangement: 50% deuces and a mixture of
larger groupings. Regional and cultural norms may
suggest an adjustment to this percentage.
• May be used as additional seating for Lobby.
• May, in part, be used for Restaurant overflow.
6. Bar / Pantry: See Module <3> Food & Beverage.
7. Wireless Access: Provide for cell phone and computer use
– see <13A> <13B> <13C>. Provide electrical outlets
throughout.

I. Front Desk
1. General: Create an inviting, personal feeling, visible from
entry, but avoiding an impersonal "check-in" type
atmosphere.
• Provide design consistent and complementary to Lobby.
• Registration and cashier functions are integrated in one
desk and not zoned.
2. Location: Immediately adjacent to Lobby, but tangent to
Entrance.
3. Size / Area:
• Counter Length: 2.1 m (7 ft.) minimum for each 75 keys.
• Clear Workspace: 1.5 m (5 ft.), measured from staff work
edge of counter to parallel back wall.
• Guest queuing: 3 m (10 ft.) open area in front of desk.
4. Spatial Requirements:
• Locate administrative Front Desk support activities
immediately adjacent to Front Desk.
• Separate the Front Desk from the Front Desk Support
Office functions by a wall.
• Minimum of one open side or end of counter to allow
staff to attend guests from Lobby side.
• See additional requirements in separate Front Desk
Design Standard Supplement 2A.
5. Features:
• Equipment in Front Desk: Coordinate and locate Front
Desk equipment for convenient use by hotel associates,
but conceal wires, task lights and equipment from guest
view.
• Accommodate guest registration; check-out counter,
cashier and support equipment. <13A> <13B> <13C>
<13D>
• Front Desk: Durable stone counter top and stone base.
Custom millwork enclosure facing lobby with provisions
to conceal equipment from guest view on attendant side.

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• Rear Wall: Uncluttered feature wall behind Front Desk
forms a backdrop for the Front Desk associates and
features only focal artwork or decorative elements
within the interior theme.
• Lighting: In addition to task lighting, provide
architectural lighting that appropriately accents the
space.
6. Security Equipment: <13E> Provide and incorporate
the following:
• Duress alarm below Front Desk counter.
• Fixed camera to monitor Front Desk area.

J. Concierge Station (option)

1. Program: When the competitive market requires, and
when appropriate (urban, destination resorts, large
hotels), provide to assist guests with information and
services, excluding guest registration and currency
transactions (cashier) that occur at Front Desk. Follow
the Front Desk design, materials and configuration.
2. Location:
• Convenient to hotel Lobby Entrance.
• In the guest path, between Guest Elevators and Lobby
Entrance.
• Either at the Front Desk or within visual contact of
Front Desk.
• At smaller hotels, concierge services may be provided
by the Front Desk personnel.
3. Size / Area: 20 m2 (215 sq. ft.) total. No smaller than a
two-person counter or desk in any area or market.
• Concierge Desk: At hotel locations where guest
service requirements are limited, a business desk with
two guest chairs may be appropriate.
• Counter or Desk Area: Minimum 2.1 m (7 ft.) long
counter or executive quality desks; configure similar to
Front Desk. Carefully examine size by region and
determine amount and type of services provided in
each area.
• Office Area: Provide office space adjacent to counter
or desk to provide office area for Concierge and
placement of support information, storage,
communications and travel planning.
4. Space Planning: Place counter or desk so that it is
readily identifiable and convenient to guests requiring
assistance, but secondary in importance to Lobby.
• Coordinate design with Lobby and Front Desk design,
materials and configuration.
5. Features: Configure similar to Front Desk.
• Locate equipment for convenient use by Concierge
but concealed from direct guest view.
• Coordinate with equipment and systems. <13A>
<13B> <13C> <13D> <13E>

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K. Guest Business Area

1. General: Provide guests direct access to a comfortable area
for basic self-service business services such as faxing,
copying and computer access.
• In an unattended business service environment, provide
space to support guest requirements for reading, writing,
computing and telecommunications.
• Generally, provide a visual division between the Lobby,
Lobby Lounge and Business Area.
• Similar to the Lobby Lounge, beverages and light meals
are available from the Lobby Bar / Pantry.
2. Location: Locate adjacent to Lobby Lounge and general
guest circulation spaces.
• In the guest path, adjacent to Lobby Lounge.
• Within visual contact of the Front Desk.
3. Space / Area: 0.2 m2 (2 sq. ft.) per guestroom; minimum of
14 m2 (150 sq. ft.).
4. Features: Locate equipment on a work counter. Provide the
following system features, equipment and devices:
• Television: Typically, 800 mm (32 inch) minimum, flat
panel LCD color screen for quiet viewing of international
news and information broadcasts, such as, CNN and
BBC. <13D>; TV controlled from reception station.
• Data Ports: Provide for PC connection <13C>
• Access to copier / printer(s): Dedicated or conveniently
shared.
• Postal Supplies: Access to postage and envelopes.

L. Exterior Courtyard
1. General: At appropriate locations and when required by the
Facilities Program, provide an exterior courtyard to provide
guests with an area to relax, stroll and socialize.
2. Location: Position according to the following priorities:
• Lobby: Locate as a visual and spatial extension of the
Lobby and Lounge.
• Meeting: Locate adjacent to meeting area to permit use
for breaks and activities.
• Recreation: Contiguous with Exercise Area and
Recreation Facilities to permit shared use.
3. Features and Landscaping: See Module <1> - Site for
Courtyard requirements.

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M. Public Toilet Rooms
1. General: Facilities are required to serve guests and
visitors at three primary areas:
• Food & Beverage facilities <3>
• Meeting room and boardroom, if applicable. <6>
• Lobby circulation.
2. Location: Base quantity and location of toilet facilities on
the following criteria:
• Provide separate facilities for male and female.
• Provide at least one public toilet room (male / female)
at each public area level.
• Do not exceed 40 m (130 ft.) travel distance to a
public toilet.
3. Size / Area: At a minimum, comply with governing
building codes and sanitation regulations.
• Function Space: 1 fixture each male and similar
quantity for females for every 100 m2 (1,000 sq. ft.).
• Lobby: 2 fixtures each for male and female.
• Food & Beverage: 1 fixture for each male and similar
quantity for females for every 40 seats.
4. Spatial Requirements:
• Adjacency: Locate Public Toilet to serve primarily the
Food & Beverage facilities and secondarily the Lobby.
• Travel Distance: Some floor plans may require two
separate toilet rooms, if distance between areas is too
great, or if areas are located on separate levels.
• Function Space: Generally, a separate facility is
required to serve large Function areas.
• Entrances: Male and female should be distinct and
separate.
• Entry Baffles: Include baffled entries with doors 0.9 m
(3 ft.) minimum width.
• Female Toilet Room: Include space inside entrance
for bench and vanity, purse shelf, mirror and artwork.
• Janitor’s Closet: Provide a central Janitor Closet with
shelf and service sink.
• Water Cooler: Provide an electric drinking water
cooler.
5. Features: Provide residential style (not "institutional")
fixtures, accessories and finishes.
• Lavatory: Stone vanity with under-counter mounted
bowls. <15B>
• Mirrors: Full height wall mirrors for width of vanity;
provide decorative wall lights.
• Men's Urinals: Provide privacy panels.

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N. Public Area Stairs / Ramps
1. General: Make stairs apparent through the appropriate use
of one or more of the following design elements:
• Contrast: Change floor color or materials to identify stair
location.
• Lighting: Provide general illumination to identify stairs. At
steps, provide step lights or tread edge lights.
• Nosings: Identify hard tread edge nosings with slip
resistant surface for full width of stair tread.
2. Steps: Avoid single steps - use ramps. Use carpeted or
stone finish. If carpeted, incorporate hard edge stair nosing.
3. Ramps: 1:12 or 8% maximum slope with handrails.
4. Handrails: Provide handrails at each side to visually
announce stairs and ramps.

O. System Features
1. Mechanical / Electrical Devices: Conceal or carefully
incorporate into wall / ceiling designs, HVAC linear diffusers
and grilles, sprinkler heads, smoke detectors, alarms,
access panels and similar exposed devices; do not randomly
place.
2. Light Fixtures: Use incandescent lighting in public areas,
except public toilet rooms.
• Coordinate use of transitional style decorative ceiling
fixtures, architectural down lights and wall sconces
throughout.
• Ample use of table lamp to provide generous guest level
ambiance lighting for residential feel and to create
intimate gathering areas.
3. Coordination: Coordinate with requirements of other
Modules including:
• 12 - Elevators
• 13A - Network Cabling & Facilities
• 13B - Computer Equipment & Applications
• 13C - Telecommunications
• 13D - Audio / Visual
• 13E - Security
• 14 - Fire Protection / Life Safety
• 15 - Mechanical, Plumbing & Electrical
• 16A - Materials & Products
• 16B - Signage & Graphics
• 16C - Furniture, Fixtures & Equipment (FF&E)

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