Date: 6 APRIL 2023 Time: 2 Hours

UNIVERSITY EXAMINATIONS
EXAMINATION FOR SEPTEMBER/DECEMBER 2022/2023 DIPLOMA IN

COMPUTER SCIENCE/INFORMATION TECHNOLOGY/ DIPLOMA IN BUSINESS
INFORMATION TECHNOLOG
COURSE CODE: RCS 036,RCS 030 COURSE UNIT:MANAGEMENT

INFORMATION SYSTEMS
DATE: 6TH APRIL 2023 TIME: 2 HOURS
GENERAL INSTRUCTIONS:
Students are NOT permitted to write on the examination paper during examination time.
This is a closed book examination. Text book/Reference books/notes are not permitted.
SPECIAL INSTRUCTIONS
1. Write your REGISTRATION NO. Clearly on the answer booklet(s).
2. Answer Question One and ANY other TWO questions.
3. Questions in all sections should be answered in answer booklet(s)
4. PLEASE start the answer to EACH question on a NEW PAGE.
5. For the questions, write the number of the question on the answer booklet(s) in the order
you answered.
6. Write on both sides of each leaf and indicate number of each question at the top of each
page.
7. Write the answers in a paragraph form unless stated otherwise.
8. Marks allocated to each question are shown at the end of the question.
9. All rough work must be done on the answer booklet and crossed through!
10. Use supplementary pages only when you have exhausted those in this book.
11. Fasten the supplementary pages to the inside back cover of this booklet.
Page 1 out of 3
QUESTION ONE (COMPULSORY)
a) It is fairly obvious that a Management Information System (MIS) professional should
be able to make a business case for a given system. Explain why, however, this is just
as important for non-MIS professionals to be able to also make a business case for
any given business systems.
(2marks)
b) Describe three technology and business trends that have enhanced the role of
Management Information systems in today’s competitive business environment.
(3marks)
c) Describe how Management Information Systems is related to Information Systems
and use illustrations to show how they integrate together.
(3marks)
d) Explain some of the reasons why Managers are expected to know about hardware, and
name some of the factors to consider when making hardware decisions.
(2marks)
e) Describe the five competitive forces of Michael porter
(10marks)
f) In relation to MIS, describe each of the following applications and evaluate their
benefits.
(10marks)
i. Management information system
ii. Decision support system
iii. Executive information system
iv. Transaction processing system
v. Expert systems
SECTION B (ANSWER ANY TWO QUESTIONS)

QUESTION TWO (15Marks)
a) Discuss the features of organizations that as managers need to know about in building
and using Management information systems successfully and briefly, impact of MIS
on organizations
(4marks)
Page 2 out of 3
b) Discuss some of the key management challenges involved in building, operating and
maintaining management information systems today.
(4marks)
c) Describe how systems that link enterprises improve the organizational performance.
(3marks)
d) Explain how MIS works and what are its management, organization, and technology
components?
(4marks
)
QUESTION THREE (15Marks)
a) Name the system analyst’s skills needed to design and implement an efficient MIS for
a business
(6marks)
b) It is argued that a well-designed and well-managed MIS is an extremely valuable tool
in supporting decision making. Use data organization and management principles to
support this statement. (4marks)
c) Explain some issues that make systems analysis and design such a difficult activity
for use in MIS design, and given a chance, suggest how you may overcome the
mentioned difficulties.
(3marks)
d) Describe some common typical design errors that a novice Systems Analyst may
make during system analysis and design activity of MIS. (2 marks)
QUESTION FOUR (15Marks)

a) Explain why some firms may obtain greater value from their information systems than
others (6marks)
b) Explain some of the reasons why Managers are expected to know about hardware, and
name some of the factors to consider when making hardware decisions for
implementation of MIS (4marks)
c) Use examples to describe how Management Information Systems in Organizations
can be applied in Continuous Improvement and Reengineering of processes.
(5 marks)
QUESTION FIVE (15Marks)
Page 3 out of 3
a) Explain some issues that make systems analysis and design such a difficult activity,
and given a chance, suggest how you may overcome the mentioned difficulties.
(10marks)
b) Describe some common typical design errors that a novice Systems Analyst may
make during system analysis and design activity. (5 marks)
Page 4 out of 3

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UNIVERSITY EXAMINATIONS

EXAMINATION FOR SEPTEMBER/DECEMBER 2022/2023 DIPLOMA IN

COURSE CODE: RCS 036,RCS 030 COURSE UNIT:MANAGEMENT

DATE: 6TH APRIL 2023 TIME: 2 HOURS

2. Answer Question One and ANY other TWO questions.

3. Questions in all sections should be answered in answer booklet(s)

4. PLEASE start the answer to EACH question on a NEW PAGE.

7. Write the answers in a paragraph form unless stated otherwise.

SECTION B (ANSWER ANY TWO QUESTIONS)

QUESTION FOUR (15Marks)

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