Please refer to the Deficiency table below:

S.N. Deficienc Action Item

y Codes Deficiency Message (Message/ Hover/Pop up)
1. D001 As per the society records/database, your
The amount has already been refunded to
amount has already been refunded. Therefore,
the depositor.
the claim would not be processed.
2. D002 Kindly update your registered mobile
More than 5 applications have been number to a different mobile number linked
submitted from the same mobile number. to your Aadhaar for resubmitting your
Therefore, pl. re-apply using the mobile application.
number linked with Aadhaar for refund.

3. D003
Incomplete claim form / Photo / Signature Kindly upload a clear/legible image of the
missing signed claim form / Photo on the portal.

4. D004
Kindly upload a clear/ legible Application
Signature on claim form not matching with
form with a Signature matching with the
signature on Account opening
signature made at the time of Account
form/Membership form
opening form/Membership form.

5. D005
Kindly upload a clear/legible image of your
deposit slip and proof of claim. In case of
Depositor has not provided proof of his/her
passbook, please get your passbook updated
deposit and proof of claim or Invalid and re-upload the first and last Page(updated)
Proofs/ illegible proofs on the portal.

6. D007 Depositor has not provided/ uploaded the

PAN Card/Invalid PAN Card/Illegible PAN
Kindly upload a clear/legible image of your
Card (applicable only in cases where the
PAN card for processing your claim.
total deposited principal amount is more
than Rs.50,000/-)
7. D008 Multiple memberships of the Depositor One person can have only one membership
exist in a society. Only claims relating to the in a society and accordingly claims
earliest membership in the claim pertaining to your one membership
application shall be processed. number in a Society shall be processed.
8. D009 The Sahara Societies have been digitising
their records by scanning the membership
form and account opening form and
i. In case the respective Society has
Membership Form Not Uploaded by the
scanned the Membership form and the
Society.
status of the same has been updated by
the society on portal, depositors are
requested to resubmit the claim for the
portal to process your application again

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S.N. Deficienc Action Item
y Codes Deficiency Message (Message/ Hover/Pop up)
which will be sent to Society for
processing.

OR

ii. In case the respective Society has not

scanned the Membership form, the
Society would be requested to scan the
above forms digitally and update the
status with the portal. The Depositor is
also requested contact the society for
uploading the requisite forms.
9. D010 The Sahara Societies have been digitising
their records by scanning the membership
form and account opening form and
i. In case the respective Society has
scanned the Account opening forms and
the status of the same has been updated
by the society on portal, depositors are
requested to resubmit the claim for the
portal to process your application again
which will be sent to Society for
Account Opening Form Not Uploaded by
processing.
the Society
OR

ii. In case the respective Society has not

scanned the account opening form, the
Society would be requested to scan the
above forms digitally and update the
status with the portal. The Depositor is
also requested contact the society for
uploading the requisite forms.
10. D011 The Sahara Societies have been digitising
their records by scanning the membership
form and account opening form and
i. In case the respective Society has
scanned the membership form and/or
Account opening forms and the status of
the same has been updated by the
society on portal, depositors are
Society has not uploaded Scanned Images
requested to resubmit the claim for the
of Account opening Form/Membership
portal to process your application again
Form. Please contact Society.
which will be sent to Society for
processing.

OR

ii. In case the respective Society has not

scanned the membership form and/or
account opening form, the Society would

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S.N. Deficienc Action Item
y Codes Deficiency Message (Message/ Hover/Pop up)
be requested to scan the above forms
digitally and update the status with the
portal. The Depositor is also requested
contact the society for uploading the
requisite forms.
11. D012 Your claim cannot be processed as the
details of your claim is not available in the
Claimant/Depositor details not in the
database provided by the Society. Kindly
Sahara Society database or Not a member
contact your respective society in this
of the Society
regard and thereafter resubmit with correct
details.
12. D013 Your claim cannot be processed as the
The details provided by the depositor has details of your claim is not available in the
not matched with the society database/ database provided by the Society. Kindly
records provided by the Society (Name/ contact your respective society in this
Membership/ Account No. etc.) . regard and thereafter resubmit with correct
details.
13. D014 The deposit was made on or after
22.03.2022 in case of Sahara Credit
Cooperative Society Ltd., Lucknow,
Saharayn Universal Multipurpose Society
The claim is not eligible as it is outside the
Ltd., Bhopal and Humara India Credit
scope of the Portal
Cooperative Society Ltd., Kolkata and on or
after 29.03.2023 in case of Stars
Multipurpose Cooperative Society Ltd.,
Hyderabad
14. D015 Your claim cannot be processed because as
Amount Due to the Society exceeds the per society records the amount due to the
Principal Deposit Amount. society is more than the Principal deposit
amount.
15. D016 Your claim cannot be processed because as
The loan from/ dues to the society exceed per society records the loan amount
the amount deposited payable to the society is more than the
deposit amount.
16. D017 Your claim cannot be processed since name
as per Aadhaar is not matching with the
Name as from/in portal is not matching
name present in the Sahara records Kindly
with name with Sahara records
provide additional photo-ID and submit
Affidavit on the Resubmission Portal.
17. D018 Your claim cannot be processed since name as
per Aadhaar is not matching with the name
Aadhaar Full Name does not match with the
present in the Sahara records. Kindly provide
database/ records provided by the Society
additional photo-ID and submit Affidavit on
the Resubmission Portal.
18. D019 Since the combination of Aadhaar
The Claim has already been submitted for
No./Membership No./Account No has
this Aadhaar No./Membership
already been processed therefore your
No./Account No.
claim cannot be processed.

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S.N. Deficienc Action Item
y Codes Deficiency Message (Message/ Hover/Pop up)
19. D020
Your claim cannot be processed since the
The deposit for his/her claim has matured
deposit has matured after 31st March 2023
after 31 March 2023
and is outside the scope of the Portal.

20. D021
Your claim cannot be processed as the
The details provided by depositor has not details of your claim do not match with the
matched with the society database/ records provided by Sahara in the portal.
records provided by the Society (Name/ Kindly contact your respective society or
Membership/ Account No. etc.) or The resubmit with correct details or in case your
deposit has matured after 31 March 2023 claims mature post 31 March 2023 your
claim is outside the scope of the portal.

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 Please refer to the Payment related Deficiency table below:

Deficiency Action Item

S.N. Deficiency Message
Code (Message/Hover/Pop up)

Aadhaar mapping does not

1 96 exist/Aadhaar number not Beneficiary should visit the bank branch where they
mapped to IIN have an active account in order to get their account
seeded to their Aadhaar number.
The form for Aadhaar seeding can be easily
accessed on the portal or obtained from the
2 1 Account Closed or Transferred respective bank branch.

Beneficiary should visit the bank branch where they

have an active account in order to get their account
seeded to their Aadhaar number.
Account reached maximum
The form for Aadhaar seeding can be easily
3 58 Credit limit set on account by
accessed on the portal or obtained from the
Bank
respective bank branch.

Also do check if there is no credit limit.

Aadhaar Number not Mapped to

4 64
Account Number

5 10 Unclaimed/DEAF accounts

6 95 Inactive Aadhaar
Beneficiary should visit the bank branch where they
have an active account in order to get their account
7 51 KYC Documents Pending seeded to their Aadhaar number.
The form for Aadhaar seeding can be easily
accessed on the portal or obtained from the
respective bank branch.

8 78 Invalid Bank Identifier

Invalid
9 71
account(NRE/PPF/CC/Loan/FD)

Beneficiary should visit the bank branch where they

10 68 A/c Blocked or Frozen have an active account in order to remove any hold
in their seeded account.

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