Preparing for Your

Google Workspace
Administrator Journey

Introduction

Welcome to Preparing for Your Google Workspace Administrator Journey.

 Course agenda
1 Introduction

2 Managing Objects

3 Configuring Services

4 Troubleshooting

5 Data Access and Authentication

6 Supporting Business Initiatives

7 Your Next Steps

In this course, you learn about the skills covered on the Professional Google
Workspace Administrator certification exam. This module introduces you to the
structure of the course. Modules 2 through 6 each point to one section of the exam
guide. In Module 7, you prepare for the next steps in your journey and create a study
plan.

However, it’s important to clarify that this course by itself will not prepare you to take
the certification exam. This course is not a “cram session.” The exam is purposefully
calibrated to test your ability to apply the knowledge required of a Professional
Google Workspace Administrator, not merely repeat it. Cram sessions have minimal
impact on your ability to pass the exam.

Instead, the goal of this course is to help you better structure your preparation time for
the exam. You learn about the scope of each exam section and assess your current
knowledge and skills using diagnostic questions. You then review where to find
additional tools and resources to include in your study plan.
Module 01 What is the role of a Professional
Google Workspace Administrator?

agenda 02 Resources to support your certification journey

03 Creating your study plan

In this introductory module, you learn about the role of a Professional Google
Workspace Administrator. We discuss the types of resources available to support your
study, and how to use the workbook to create your study plan.
Why become Google certified?

Gain industry recognition!

Validate your technical expertise!

Take your career to the next level!

Why become a Google Cloud Certified Professional Google Workspace

Administrator?

Certification value has skyrocketed. Becoming Google certified gives you industry
recognition. It validates your technical expertise and can be the starting point to for
the next phase of your career.
What is a Business
requirements
Technical
requirements
Customer
Implementation

Professional Professional Level

Certification
Design
Plan
Ensure feasibility
Build
Deploy
Manage

certification?
Optimize

You may be curious about what differentiates a “professional” cloud certification from
an “associate” level one. The professional level certification expects the exam taker to
know how to evaluate case studies and design solutions to meet business
requirements—in addition to knowing about technical requirements—for customer
implementation.
What is the role of a
Professional Google
Workspace Administrator?

So… what exactly is the role of a Professional Google Workspace Administrator?

What is the role of a
Professional Google Workspace Administrator?
● Transforms business objectives into
configurations, policies, and
security practices
● Enables people to work together,
communicate, and access data

Let’s review the job role description:

A Professional Google Workspace Administrator transforms business objectives into

tangible Google Workspace configurations, policies, and security practices as they
relate to users, content, and integrations.

Through their understanding of their organization, Google Workspace Administrators

let people work together, communicate, and access data in a secure and efficient
manner.
What is the role of a
Professional Google Workspace Administrator?
● Operates with an engineering and solutions mindset
● Uses tools, programming languages, and APIs to:
○ Automate workflows
○ Educate end users
○ Increase operational efficiency
● Advocates for Google Workspace
● For more information, visit the Professional Workspace
Administrator Certification page

Operating with an engineering and solutions mindset, Google Workspace

Administrators use tools, programming languages, and APIs to automate workflows,
educate end users, and increase operational efficiency while they advocate for
Google Workspace and its toolset.

A Professional Google Workspace Administrator should have 3+ years of industry

experience, including more than one year administering Google Workspace.

For more information, visit the Professional Workspace Administrator Certification

page.
Google Workspace editions

Business Starter Business Standard Business Plus Enterprise

Everything in Starter, plus: Everything in Standard, plus:
● Storage per user is 30GB ● Storage per user is 2TB ● Storage/user is 5TB
● Business editions of office ● Up to 150 people in video ● Up to 500 people in video
apps meetings meetings
● Advanced enterprise features
● Up to 100 people in video ● Record meetings to Drive ● Premium analytics, security
for large organizations
meetings ● Shared team drives controls, and email
● Admin control over user ● Chat outside your encryption
access, service policies, and organization ● Automated mobile device
mobile devices controls
● Google Vault

Google Workspace offers subscription options for individuals, small businesses, large
organizations, and schools. As you prepare for the Professional Google Workspace
Administrator exam, you need to learn about the features of the different editions.
Some services, such as Google Vault, are not available for all editions.

The Business editions are designed for up to 300 users; larger organizations use
Enterprise editions.

The Business Starter edition provides business editions of Google Workspace office
apps, 30 GB storage for each user, and administrative controls over user access,
service policies, and mobile devices.

The Business Standard edition adds 2 TB cloud storage for each user, shared drives,
and enhanced meeting features.

Business Plus adds 5 TB cloud storage per user, premium analytics, security controls,
and email encryption, automated mobile device controls and tracking, and Google
Vault for data retention.

Enterprise editions provide advanced features.

Google Workspace also has editions for frontline workers, education, nonprofits, and
government.
Choose your Google Workspace edition
Compare Google Workspace editions
 Cymbal Healthcare

Recently purchased Google

Workspace Enterprise licensing as
part of their cloud migration

In this course, you put yourself in the role of a Professional Google Workspace
Administrator working for Cymbal Healthcare, a fictional company.

Cymbal Healthcare has recently purchased Google Workspace Enterprise licensing

as part of a larger initiative at the company to migrate their traditional IT services and
on-premises infrastructure to the cloud. Goals include improving collaboration across
a geographically dispersed team, increasing operational efficiency, and mitigating the
cybersecurity risks inherent in the business.

Their management team, including the CIOs of both Cymbal Health and Cymbal
Labs, worked closely with the business leaders across the corporation to identify the
important features and capabilities necessary for their workforce of healthcare
providers and researchers. Their evaluation of enterprise collaboration and
communication solutions ultimately led to the adoption of Google Workspace.
Your role at
Cymbal Healthcare
Senior Google Workspace Administrator
● Respond to business requirements of
healthcare workers, clinicians, and
researchers
● Ensure secure, productive collaboration
using Google Workspace services

You were recently hired by Cymbal Healthcare as a Senior Google Workspace

Administrator at their headquarters. One of the key responsibilities of this newly
created role in the IT department is management of Google Workspace.

Along with several colleagues, including system administrators and cloud solutions
engineers, you will respond to the business requirements of healthcare workers,
clinicians, and researchers. You will implement policies and configurations that ensure
secure, productive collaboration across business units using Gmail, Google Drive,
Google Meet, and other Google Workspace services.
 Managing Google
Workspace for
Cymbal Healthcare

As you continue through this course, you explore the role of a Professional Google
Workspace Administrator as Cymbal Healthcare refines how it uses Google
Workspace services across all areas of the business.

We use this scenario to illustrate the types of considerations and tasks that
correspond to each section of the exam guide. Cymbal Healthcare’s business needs
also provide context for many of the diagnostic questions you encounter along the
way, and highlight areas that you should spend more time learning about.
Understand the scope of the exam
based on the Professional Google
Workspace Administrator
Exam Guide.

Professional Google Workspace Administrator Exam Guide

As you explore the role of the Professional Google Workspace Administrator at

Cymbal Healthcare in this course, you also explore different sections of the exam
guide which forms the basis for the certification exam. In the following modules, you
take diagnostic questions to assess your knowledge of each section of the exam
guide.

The exam guide for the Professional Google Workspace Administrator is divided into
five sections, each containing one or more objectives. We focus on where you can
find resources at the section objective level.

You can find the exam guide on the certification page:

https://cloud.google.com/certification/guides/google-workspace-administrator

The certification page will always have the latest available version of the exam guide.
Separation between exam
and course developers

Exam Questions

Determine if you have skills and knowledge to

Highlight what you know/don’t know to
earn Professional Google Workspace
prepare your exam study plan
Administrator certification

It's important to note that there are separate teams developing the Professional
Google Workspace Administrator exam questions and developing the courses and
exam preparation materials. Course developers and instructors don’t know what
questions will be on your certification exam.

The goal of the course is to determine what you know and what you don’t know to
help you prepare a study plan and get ready for the Professional Google Workspace
Administrator job role and exam. Later, when you take the exam, you will demonstrate
whether you have the skills and knowledge required to earn the certification.
Resources to support your
certification journey

Throughout this course, you are pointed to specific resources and documentation that
can help you fill the gaps you identify through the diagnostic questions. Let’s go over
the types of resources you may want to include in your study plan.
Courses and skill badges in the learning path

Courses Skill Badges

1 Day 1 Day 1 Day 1 Day 1 Day 6 Hours 7 Hours

Introduction to Managing Google Google Google Workspace Planning for a Google

Google Workspace Workspace Workspace Mail Management Workspace
Security Deployment SKILL BADGE SKILL BADGE
Configure Your Google
Workplace: Google Workspace for
Workspace for IT Admins Education

Google provides resources to help you develop your skills and experience with
Google Workspace. The learning path for this certification includes online courses,
online practice labs and quests, and practice questions.

The courses recommended for the Professional Google Workspace Administrator

certification include Introduction to Google Workspace, Managing Google Workspace,
Google Workspace Security, Google Workspace Mail Management, and Preparing for
a Google Workspace Deployment. You learn more about how these courses relate to
the sections of the exam guide as you complete the modules in this course.

The skill badges provide hands-on experience working in Google Workspace. Skill
badges are learning paths made up of labs that give you practice with Google Cloud
services or solutions. Pass the challenge lab at the end of the quest and you will
receive a shareable credential that recognizes your ability to solve real-world
problems with your cloud knowledge. As we review the diagnostic questions in this
course, you also get recommendations for skill badges to include in your study plan.
Please note that not all features of Google Workspace are demonstrated in the labs.

Google Workspace Administrator Learning Path:

https://www.cloudskillsboost.google/paths/24
Sample questions

Your company has a broad, granular IT administration team, and you are in charge
of ensuring proper administrative control. One of those teams, the Collaboration
Team, manages Drive and Sites for all users. IT teams are not allowed to manage
services other than their own. You are responsible for ensuring proper
administrative control. What should you do?

A. Use the System Admin role of Collaboration Admin, and assign the role to each
of the Collaboration team administrators.
B. Create a Custom Admin Role with the Drive and Docs privilege, and then assign
the role to each of the Collaboration team administrators.
C. Create a Custom Admin Role with the Collaboration privilege, and then assign
the role to each of the Collaboration team administrators.
D. Create a Custom Admin Role with the Drive privilege and the Sites privilege,
and then assign the role to each of the Collaboration team administrators.

Sample questions are another resource that you can use to prepare. The diagnostic
questions in this course are designed to help you identify your knowledge gaps. On
the certification page, Google provides a set of sample questions that can help you
familiarize yourself with the format of the exam questions. Once you complete the
question set, you will receive feedback describing the rationale for the correct
answers.

The sample questions provide a good opportunity to practice taking the type of
scenario-based, application-level questions on the exam. The exam questions present
you with a scenario, explains the goal or what you are trying to achieve, and asks you
what you would do in that situation.
Product
Documentation
Google supplies official public
documentation for its products
and services.
Google Help

Google also supplies official public documentation for its products and services. For
Google Workspace, you can use the Google Workspace Admin help at:
https://support.google.com/

In each of the following modules, you learn about specific documentation resources to
help you study that section in preparation for the exam.
Creating your study plan

One of the primary goals for this course is to help you devise a study strategy that
focuses on the areas you need to work on. Let’s quickly explore how the course is set
up.
Diagnostic
questions:
Identify areas that you need
to study and resources
to support you

The course - and your course workbook - focuses on each section of the exam guide
in turn. To help you craft a study strategy, you take diagnostic questions as part of
each module. Many of these questions relate to our Cymbal Healthcare scenario and
ask you to apply concepts you will need to be familiar with as an Professional Google
Workspace Administrator. You can take these questions using an on-demand quiz or
using your workbook.

Keep in mind that these diagnostic questions are meant to help you identify gaps in
your knowledge, but they don’t represent all possible topics on the exam.

Remember, we don’t expect that you answer all these questions correctly right now.
This is meant to be a course that you take toward the beginning of your preparation
journey, and many of you may not be experts yet.
Review diagnostic questions

1.1 Diagnostic Question 03 Discussion

Cymbal Health has completed the A. In the Google Admin console, go to Billing >
purchase of a Google Workspace License settings. Select the root organizational unit,
Enterprise subscription. Each and then click Assign Licenses.
department has an organizational
B. In the Google Admin console, go to Billing > Subscriptions. Click the Google Workspace
unit for full-time employees. You
Enterprise subscription. Click More, and then click Assign Licenses. Use the checkbox to
must assign licenses to every
select multiple users, and then click Assign licenses. Select Google Workspace
full-time employee, but not to
Enterprise from the Assign Licenses window, and then click Assign.
interns, part-time employees,
partners, or contractors. You also C. In the Google Admin console, go to Billing > License settings. Select the root
want to ensure that future organization, and change the setting for Google Workspace Automatic licensing to
full-time employees receive “OFF.” For each organizational unit for full-time employees, change the Google
licenses automatically when their Workspace Automatic licensing to “ON.”
accounts are added.
What should you do?
D. In the Google Admin console, go to Billing > Subscriptions. Click Google Workspace
Enterprise. Click More, and then click Manage License Settings. Select the root
organizational unit, and then use the search term “full-time” to filter the list of
organizational units. For each organizational unit for full-time employees, change the
Google Workspace Automatic licensing to “ON.”

After you individually answer the diagnostic questions in each module, you review the
questions and the correct answers to identify what you need to study and where you
can find more information. As you review the questions, there are hints with bolded
text as to what is important in the question and how you might evaluate the
responses.

Remember these tips for multiple choice questions:

● Read the question stem carefully. Make sure you understand exactly what the
question is asking.
● Try to anticipate the correct answer before looking at the options. You should
be able to come up with the correct answer just from reading the question
stem.
● You may find that more than one answer may be possible on multiple choice
tests.
● Take questions at face value. If certain details are omitted, then they are
unlikely to contribute to the selection of the best answer.
● Pay attention to qualifiers ("usually", "all", "never", "none") and key words ("the
best", "the least", "except").
Locate
resources:
Take notes in your
workbook on the resources
and documentation to
fill your gaps

We review select questions related to each section objective. As we cover each

objective, you learn more about where the key concepts appear in Google Workspace
documentation, specific courses and modules, or specific skill badges.

At the end of each section objective, there is a list of related resources. Mark or
highlight the specific resources you need in your study plan.
Use the
workbook:
Plan your study for
each week in the journey

In the final part of your workbook there is a template to help you identify weekly goals
and study activities. We discuss more about putting together weekly goals at the end
of this course.
Let’s start on your
Professional Google
Workspace Administrator
journey.

Now that you know about the overall setup of this course and how to use the
workbook, let’s get started by exploring section 1 of the exam guide.