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    Objectscale xf960 Cru

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    Objectscale xf960 Cru

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    604597
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    objectscale-xf960-cru

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    20 views9 pages

    Objectscale xf960 Cru

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    of 9

    ObjectScale XF960 General Customer

    Replacement Unit Guide

    October 2023
    Rev. 1.0
    Notes, cautions, and warnings

    NOTE: A NOTE indicates important information that helps you make better use of your product.

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
    the problem.

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

    © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
    subsidiaries. Other trademarks may be trademarks of their respective owners.
    Contents

    Chapter 1: General Customer Replacement Part Guide for ObjectScale XF960.............................. 4


    Revision history.................................................................................................................................................................... 4
    Customer Replacement Part Presite Requirements .................................................................................................. 4
    Identify node and slot for replacement.......................................................................................................................... 4
    Identify the failed power supply unit for replacement................................................................................................5
    Replace the physical part ................................................................................................................................................. 6
    Replace switch parts.......................................................................................................................................................... 6
    Upgrade all firmware for XF960...................................................................................................................................... 6

    Chapter 2: Post ObjectScale XF960 General Customer Replacement Tasks................................... 7


    Check target node and cluster health ........................................................................................................................... 7
    View ObjectScale Hardware Alerts............................................................................................................................7
    Acknowledge ObjectScale Hardware Alerts............................................................................................................8

    Appendix A: Where to get help...................................................................................................... 9

    Contents 3
    1
    General Customer Replacement Part Guide
    for ObjectScale XF960
    The Storage Disk and Power Supply Unit are customer-replaceable parts on ObjectScale XF960. The Power Supply Unit, Fan,
    Cables, and SFPs are customer-replaceable parts on the S5448F-ON switch. For all other replacement procedures on the
    ObjectScale XF960, and to replace the full S5448F-ON switch, contact Dell Support for assistance.
    Topics:
    • Revision history
    • Customer Replacement Part Presite Requirements
    • Identify node and slot for replacement
    • Identify the failed power supply unit for replacement
    • Replace the physical part
    • Replace switch parts
    • Upgrade all firmware for XF960

    Revision history
    Table 1. Revision history
    Revision Date Description of change
    October 2023 Rev 1.0 Initial release of document.

    Customer Replacement Part Presite Requirements


    There are some aspects of the Storage Disk and Power Supply Unit replacement for which you are responsible.

    Prerequisites
    Ensure that you carry out the following:
    ● Contact Dell at https://www.dell.com/support or your support provider to order the replacement parts.
    ● Identify the physical location of the racks where parts are to be replaced.
    ● Validate access to the ObjectScale user interface and log in to the ObjectScale with Admin or Operations Admin permissions.
    ● Obtain the nonpriv user password required to upgrade all firmware.

    Identify node and slot for replacement


    Use the ObjectScale UI for information about replacing a storage disk. ObjectScale supports replacing only one disk in the
    ObjectScale appliance cluster at a time.

    Prerequisites
    Ensure that you have the following before you begin:
    ● Replacement disk or disks onsite. If you do not have the replacement disks onsite, contact Dell Support and ensure that the
    replacement disk has been ordered
    ● Admin or operations admin permissions. Go to Administration > Security Settings > Management Users to verify your
    permissions.

    4 General Customer Replacement Part Guide for ObjectScale XF960


    Steps
    1. Connect to and log in in to the ObjectScale UI using https://<IP>:4443 .
    2. Go to Dashboard.
    Along the top of the Dashboard a red banner displays a red notification of Disk health issue.
    3. Click View or < and > on the far left to cycle until you see Disk Health issue
    4. Click View to display the specific disk error in the Alerts pane.
    The Reason and Message fields provide drive failure and replacement readiness details. For example:

    Reason = DriveHeathFailure
    Message: Drive health is: BAD, previous state: GOOD. Drive Details:
    SN='2D50A0V10NB3', Model='0x1e0f Dell Ent NVMe FIPS CM6 MU 1.6TB', Type='NVME',
    Size='1600000000000', Firmware='3.0.9', Slot='Slot 1 Bay 1',
    NodeName='obs-svt-node2.obssvt.svt.lab.emc.com'

    The following example displays a node that is ready for replacement:

    Reason: DriveReadyForRemoval
    Message: Drive is ready for documented removal procedure. Drive Details:
    SN='2D50A0V10NB3', Model='0x1e0f Dell Ent NVMe FIPS CM6 MU 1.6TB', Type='NVME',
    Size='1600000000000', Firmware='3.0.9', Slot='Slot 1 Bay 1'

    5. Select Disks in the left pan to display all the disks in the cluster, and then click the filter icon in the Status column. .
    6. In Status, click Bad or Suspect for any disks that show Drive health Bad" or "Suspect in DriveHeathFailure output., and
    then go to Operational Status. .
    Ready to Eject status indicates that the drive is ready to physically replace. If the drive is not ready to be replaced it
    stays in Recovery status for up to 24 hours, depending on disk size and the amount of data stored on the disk.
    7. When the UI displays Ready to Ejectselect the radio button to the left of the target drive to be replaced and select
    "Eject Disk.
    Ensure that you have a replacement drive available.
    8. Click Eject Disk.
    Ready for Physical Removal displays in the Operational Status field.
    Locate the node containing the failed disk by the blue blinking identification LED in the left panel.
    Locate the failed drive by the green blinking status (left) LED indicator. The green LED light blinks twice every 1 second.

    Identify the failed power supply unit for replacement


    Use the ObjectScale UI for information about replacing a power supply unit (PSU).

    Steps
    1. Connect to and log in to the ObjectScale UI using https://<IP>:4443 .
    2. Go to Dashboard.
    3. Click View.
    4. Click View to display the specific disk error in the Alerts pane.
    The Resource ID field indicates PSU, Reason indicates PSU, and Message fields provide failed Power Supply details.

    General Customer Replacement Part Guide for ObjectScale XF960 5


    Replace the physical part
    The Storage Disk and Power Supply Unit are customer-replaceable parts on ObjectScale XF960. For all other replacement
    procedures on the ObjectScale XF960, contact Dell Support for assistance.

    About this task


    The parts replacement procedures for the ObjectScale X960 are not specific to the X960 server. Use the Dell PowerEdge R760
    physical replacement procedures. The Storage Disk is referred to as the drive in the Dell PowerEdge R760 Installation and
    Service Manual.

    Steps
    1. Go to https://www.dell.com/support/home/en-us?app=manuals.
    2. In Identify your product, type PowerEdge R760.
    3. Select Documentation > Manuals and Documents, and then in the list of documents available, select Dell PowerEdge
    R760 Installation and Service Manual.
    4. Go to Installing and removing system components, and locate the physical replacement procedure for the replacement part
    that you want to replace.
    Use the Drive Carrier and Drive Replacement procedures for the Storage Disk replacement.
    Use the power supply procedures for the power supply replacement.
    5. Complete the physical replacement steps.

    Next steps
    Complete the procedures in this document after you replace the physical part.

    Replace switch parts


    The ObjectScale XF960 uses the S5448F-ON switch. The S5448F-ON switch Power Supply Unit, Fan, Cables, and SFPs are
    customer-replaceable parts for XF960. To replace the full S5448F-ON switch, contact Dell Support for assistance.

    Steps
    1. Go to https://www.dell.com/support/home/en-us?app=manuals.
    2. In Identify your product, type PowerSwitch S5448F-ON.
    3. Select Documentation > Manuals and Documents, and then in the list of documents available, select PowerSwitch
    S5448F-ON Installation Guide.
    4. Go to Installing and removing system components, and locate the physical replacement procedure for the replacement part
    that you want to replace.
    5. Complete the replacement steps.

    Upgrade all firmware for XF960


    The ObjectScale FX960 Firmware Matrix and ObjectScale XF960 Server Firmware Upgrade guide are available on Solve.

    About this task


    Go to https://solve.dell.com/solve/home > ObjectScale.

    Steps
    1. Check the firmware version running on your system for support compatibility with XF960.
    The ObjectScale XF960 Firmware Matrix provides information on correct firmware versions.
    2. If ObjectScale XF960 does not support the firmware version running on your system, upgrade accordingly.
    The ObjectScale XF960 Server Firmware Upgrade and ObjectScale XF960 Firmware Matrix provide information.

    6 General Customer Replacement Part Guide for ObjectScale XF960


    2
    Post ObjectScale XF960 General Customer
    Replacement Tasks
    This chapter provides information on procedures to carry out after you replace customer replaceable parts on your ObjectScale
    XF960 appliance.
    Topics:
    • Check target node and cluster health

    Check target node and cluster health


    Log in to the ObjectScale user interface and go to Nodes or Disks.

    Steps
    1. In Nodes, the nodes status is visible.
    2. In Disks, the disks status is visible.

    View ObjectScale Hardware Alerts


    Use the ObjectScale Portal user interface to view hardware alerts.

    About this task


    The Alerts section within the ObjectScale Portal user interface displays the hardware alerts.

    Steps
    1. From the ObjectScale portal user interface, click Alerts.
    By default, alerts with Normal severity are hidden.
    2. Click Show All to view all alerts.
    All alerts, including alerts that are hidden, are displayed. The following descriptions are shown for each alert.
    ● Severity
    ● Message
    ● ResourceID
    ● SymptomID
    ● Reason
    ● Component
    You can filter alerts using the drop-down with the following options:
    ● Last 24 hours
    ● Last 7 days
    ● Last 30 days
    ● Show All

    Post ObjectScale XF960 General Customer Replacement Tasks 7


    Acknowledge ObjectScale Hardware Alerts
    Use the ObjectScale Portal user interface to acknowledge or clear hardware alerts.

    About this task


    The Alerts section within the ObjectScale Portal user interface displays the hardware alerts.

    Steps
    1. From the ObjectScale portal user interface, click Alerts
    Alerts are displayed with regular alerts hidden.
    2. Click Show All to view all alerts.
    3. Click the box to the left of the alert that you want to acknowledge, and click Acknowledge.
    When you acknowledge the alert, it clears the alert from the Alerts pane.
    A message appears asking you to confirm Acknowledge Alert.
    4. Click Yes if you want to acknowledge and clear the alert from the Alerts pane. Click No if you do not want to acknowledge
    and clear the alert from the Alerts pane.
    If you clicked Yes, a message appears in the upper right indicating that the Alert or alerts were acknowledged successfully.
    5. To view acknowledged alerts, click Show All in the upper left of the Alerts pane and select the wanted time period.
    Alerts do not display once the selected time period is exceeded. For example, alerts created 25 hours ago display in the Last
    7 Days filter, not in the Last 24 Hours filter.
    You must manually acknowledge alerts to change the severity level of them from Critical to Normal.

    8 Post ObjectScale XF960 General Customer Replacement Tasks


    A
    Where to get help
    The Dell Technologies Support site (https://www.dell.com/support) contains important information about products and
    services including drivers, installation packages, product documentation, knowledge base articles, and advisories.
    A valid support contract and account might be required to access all the available information about a specific Dell Technologies
    product or service.

    Where to get help 9

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