Ultimate ESG Guide
Ultimate ESG Guide
Ultimate ESG Guide
How to Manage
ESG E-book | v 1.0
ESG Reporting:
The Ultimate Guide
E-BOOK
Table of Foreword
Chapter 6 | How long should I earmark for pulling my ESG report together? 18
Chapter 8 | Are any other mandates disrupting the annual reporting process? 22
01
Foreword
Environmental, social and governance (ESG) reporting is getting serious. Businesses are
under increasing pressure to provide clear, consistent and comparable sustainability
data—not just for their own benefit, but for that of the communities that they serve,
the regulators that they answer to and the investors that they depend on for continued
growth. The drive for change is clear.
02
In Europe, there’s a feeling that the non-financial reporting directive (NFRD) that’s currently
in place isn’t going far enough. The reality is that there is no such thing as “non-financial”
sustainability data—missed targets across the board on ESG criteria have financial impact,
whether that be from investors, regulators, unhappy employees adding the cost of churn,
or striking employees grinding operations to a halt. While standard-setters need to step up
and help with comparability, ultimately much of the onus falls on businesses to strengthen
trust with investors.
Standard setters and regulators are making ESG a priority for finance leaders
The creation of an International Sustainability Standards Board (ISSB) at COP26, the UN’s
2021 United Nations Climate Change Conference, has drawn a clear line in the sand. By
consolidating several of the diverse ESG reporting standards landscape, it will mean that
businesses no longer have to navigate such a complex mesh of measurement frameworks,
guidance, protocols, rankings, indices, and standards. It will simplify the reporting
process—but it will also reinforce the responsibility placed on the shoulders of reporting
teams to ensure the delivery of truly accurate ESG disclosures.
At COP26, Erkki Liikanen, Chair of the International Financial Reporting Standards (IFRS)
foundation emphasised that, “capital markets can have an essential role to play in reaching
net zero. But that can only happen when sustainability information is produced with the
same rigour, assurance of quality and global comparability as financial information.”
03
This global shift towards greater standardisation, and towards applying the control
and rigour found in the finance world on a much more disparate data problem, echoes
developments already in motion across a relatively ESG-mature Europe. In the EU,
organisations will soon need to adhere to requirements stemming from the new EU
Taxonomy and the proposed Corporate Sustainability Reporting Directive (CSRD). In the
UK, recommendations from the climate-focused Task Force on Climate-Related Financial
Disclosures (TCFD) are being added to the existing landscape of social and governance
reporting requirements.
ESG is entering the office of the CFO. But there’s still a lack of clarity about the details.
Companies know that ESG will likely end up forming part of their annual report—but they’re
not clear on who needs to be involved in the process, what data needs to be collected, how
to ensure data integrity, and the best way to prepare to incorporate both structured and
unstructured data sources. They may also have established processes in place, or know
which frameworks they want to use—but will be uncertain about how they will align with
incoming standards and expectations, and how they will be sure that their process won’t
introduce risk or create inefficiencies.
04
This is an era of change that’s mired in uncertainty. To navigate it, businesses need to
be prepared for the unknown. They need processes that foster harmonious collaboration
between data mature finance teams and ESG teams that have likely spent less time
working with the same controls systems as their counterparts in finance. They need
seamless integration of people, process and data that enables them to find their north star
and embed trust in the process. And they need flexibility and control that will enable
them to future proof both their ESG and annual reporting processes against further
inevitable change.
This e-book answers some of the biggest questions that we hear about ESG reporting. Our
aim is to arm you with straightforward information that will help prepare and safeguard
your business so that when change happens, you’re ready. Ready to impress investors
with reports they can trust. Ready to simplify complex regulatory demands. And ready to
experience all of the benefits offered by robust ESG reporting practices—from employee
retention and productivity uplift all the way to strong top-line growth.
05
CHAPTER 1
What ESG Right now, for European companies that ESG plays a direct role in top-line growth
I need to
clarity on how to report on sustainability the best talent who want to work for a
and what methodologies are required. The company that matches their own ethics—
CSRD and will likely introduce specific according to The Cone Communications
include in
rails that will go some way to addressing Millennial Employee Study, 64% of
this issue in the EU. Likewise, the Financial millennials won’t take a job if their
Reporting Council’s recommendation employer doesn’t have a strong corporate
report?
TCFD framework will provide reassurance ordinary investors that revealed how nearly
to UK firms and their investors. three-quarters (72%) of 18-34-year-olds
want to know whether a company lives up
The move towards greater standardisation, to their social and moral beliefs before they
control and rigour is being driven by invest in them.
the need for greater transparency. This
transparency fosters trust in data that
makes ESG such a critical business
success factor.
06
Opaque or inaccurate ESG reports can negatively impact the • Community: Perhaps closest to the corporate social
bottom line, whether through seeding distrust among investors responsibility element of reporting, this covers societal
or by causing regulatory and legal interventions. Transparent factors, including employment figures (and exposure to
ESG reports with clear, consistent data make the business more strikes, for example), an ethical supply chain, and political
appealing to partners, customers and investors alike. and geopolitical exposure
07
Examples of how finance and ESG teams can work together to drive key business strategies
EXAMPLE STRATEGY EXAMPLE KPIS FINANCE TEAM ROLE ESG TEAM ROLE
Boost top-line growth • Revenue • Accurately report metrics (historical and • Evaluate opportunities for growth with
• # Products forecast) executive management and board
• # Customers • Providing insight into drivers needed to
• # RFP responses achieve goals
Reduce cost • Cost saving • Accurately report metrics (historical and • Pinpoint opportunities with key
• Decrease in carbon emissions forecast) stakeholders for cost savings
• Provide insight into drivers needed to
achieve goals
Prepare for low-carbon • Carbon pricing analysis • Identify the connection between low-carbon • Advise/oversee process for climate risk
economy • Energy usage - waste & water initiatives and the impact on enterprise testing and business continuity
valuations, cost of capital, etc. • Prepare report and alignment to global
• Integrate non-financial and financial reporting for standards for climate
relevant stakeholders
Gain sustainable • Increase passive income • Facilitate the relevant financial reporting needed • Identity drivers and opportunities for capital
finance opportunities investment for bond stakeholder • Prepare gap analysis for reporting and
• Partner with ESG teams to facilitate the flow of response to third-party rating agencies
ESG data need-ed for bondholders and
stakeholders
Advance talent • Turnover rate • Offer opportunities for involvement in ESG • Partner to determine metrics and
attraction and • Employee engagement scores reporting integration and initiatives, and support messaging
retention • Internship to full-time conversion partnership between ESG and finance
Protect and build brand • # of third-party recognitions • Maintain error-free financial reporting and robust • Advise on brand positioning
reputation • % of shared voice internal controls • Develop strategy for ESG brand and
• # of unique visitors to ESG website • Partner with ESG and other stakeholders to reputation management
and report position finances, capital structure, etc., as a
• Length of time on ESG website strategic part of brand reputation
and report
08
Additional ESG data considerations
09
CHAPTER 2
Who needs It’s important to address the elephant in Involving a wider group of teams
in ESG
report will involve a heavier workload, understanding of each of their roles and
making what is already a complicated responsibilities. Creating a framework
process more complex. Integrating new around input, throughput and output
reporting?
data sources throughout the business will simplify the process and ensure
(especially an increase in non-financial consistency and trust in the resulting
information), and new stakeholders into reports.
annual financial reports naturally brings
strain. The broad roles and responsibilities of both
finance and sustainability teams can be
However, this is a temporary pain point. seen in the previous section. But who else
The commercial and operational success needs to be involved?
factors associated with demonstrating
consistent and comparable sustainability
data far outweigh this initial pinch.
10
Human resources
Human resources plays an important role—diversity and inclusion quotas sit
high on the agenda for potential talent and existing employees. Early-stage
consultations also explore the need for UK companies to disclose on a ‘comply or
explain’ basis whether they meet their board diversity targets.
Critically,
Legal, risk and compliance
While not a new addition to the annual reporting process, there will be an everyone
increase in workload for the legal, risk and compliance teams. The need for more
information against an increasing number of regulations will inherently involve
more data and analysis.
involved needs to
Design
understand their
The design teams charged with making the reports digestible will form an integral
part of the process. If there are endless cycles of edits, it will slow down their
role—and be able
ability to deliver. to collaborate
Board Engagement and Executive Team
Finally, everyone around the boardroom table—whether an ESG leader or not—
with ease.
has a key role to play. Crucially, the CFO needs to ensure that all teams become
part of the process. Collaboration is key, and establishing a circle of trust will
optimise the process.
11
CHAPTER 3
How do I Data sprawl is a thorn in the side of ESG Start with a materiality assessment
consolidate
Feeding into annual reports is a mammoth organisation’s priorities, defining what is
task. It involves many stakeholders important to operations and which ESG
across multiple disconnected teams— story needs to be told. This should also
ESG data
from the sustainability and corporate include double materiality so you’re not
communications teams to investor just considering the effect of climate
relations, auditors and more. change on finance and corporate activities,
around the
from all the right parties can be a challenge can then consider who to involve.
if the right tools and processes are not in
place. The key is collaboration. Everyone When identifying who needs to be part of
12
Data collection is often a time-intensive part of annual that one central platform, but all data within the platform
reporting. Teams have to search across a multitude of can be linked. When data is updated in one place, it
unaligned systems to dig out the data required and send it automatically updates everywhere. Reporting teams can
manually to those creating the report. This is inefficient and be confident in the consistency of the data, and they don’t
introduces risk through version control issues. need to spend as much time reviewing and correcting
information.
Integrate data and processes Establishing a single source of truth for all financial and
By gathering data for the annual report within one non-financial information is vital. Organisations cannot do
centralised platform, businesses are able to achieve greater this if systems remain siloed. Companies must take steps
control. This isn’t a platform that equates to a grouping of to connect disparate teams and open up effective channels
unstructured elements; it’s new technology that integrates of communication. If they do not, they risk failing to deliver
work streams and creates efficiency. With clear data wholly transparent reports. More importantly, they risk
lineage, organisations can quickly and efficiently establish a failing to rebuild trust.
single source of truth for all the ESG data gathered from the
many teams involved in the annual reporting process.
13
CHAPTER 4
integrity
can be little trust from investors in the
automation. veracity of reports, while also bringing the
risk of regulatory fines through incorrect
when
Collectively, these will overcome the disclosures.
challenges around version control,
consistency and transparency of Centralisation creates the consistency
ESG report?
location, everyone can collaborate in the
developing the annual report. same workspace with everything tracked,
and everything linked.
14
Real-time collaboration
Real-time collaboration creates a single source of truth for Time that would otherwise be spent checking for (and
all data. It offers transparency and accountability, negates amending) errors can be directly invested in the business.
miscommunication and confusion, and breaks down silos. Individuals can use this time to grow their own skills and
It allows everyone involved in the creation of an ESG report analyse the findings rather than coordinating the data in
to understand their role. This is essential when considering the first place.
the increase in teams involved around the business.
However, a word of warning: automation requires
Report contributors need to know what information they auditability. If the connections and framework that are
need to provide, when and in what format. Without this intended to reduce error aren’t properly controlled, risk not
integrated process, and without minimising risk associated only re-enters the equation, but it can become embedded
with version control issues, the integrity of the final report within these processes. Automation therefore demands
can be compromised. Technology will always need human the right controls to ensure it remains a help rather than a
involvement to ensure operations run smoothly. hindrance. It should remove risk and regulatory compliance
problems, not introduce new challenges.
Automation
Automation eliminates the risks associated with manual
processes for complex tasks, while bringing the ability to
dynamically create fresh, ad hoc reports. High-risk, time-
ESG Technology Guide:
intensive processes—such as sharing spreadsheets over Future-Proof Your Reporting
email—are automatically synchronised. This not only reduces
errors but it also saves time for those creating the report. READ MORE
15
CHAPTER 5
How do The simple answer for this is consistently Build trust into your reporting process
operational,
In practice, this means enabling between siloed teams. Creating a report
collaboration and the right workflows. with disconnected paper trails is an
Organisations are likely to struggle to unnecessarily time-consuming, painful and
financial and
merge data from different departments overly complex task.
together without centralised workflows—
particularly when connecting data of The software upon which workflows
data together
reporting workflows. way to address this is by using a platform
that centralises all work and integrates the
It’s very difficult to gain this critical insight reporting process.
16
Truly embedded trust demands the seamless
integration of people, process and data.
Businesses must make sure that everyone
involved in developing ESG reports not only
buys into a collaborative, centralised model
but understands their role in it. This requires
education across teams, the individuals
contributing to centralised reporting workflows,
as well as the implementation of the right tools to
set the business up for success. Without these,
organisations are more likely to continue to face
challenges with ESG reporting and may struggle
to gain stakeholders’ trust.
17
CHAPTER 6
How long Too often, when asking “how long?” the Reporting requirements will continue to
earmark for
help structure priorities, it can expose a be sure. As such, systems must be
business to risk in the event of unexpected future-proofed in anticipation of further
delays. When compliance and regulation mandates, with the tools in place to handle
pulling my
are involved, this risk is magnified. the changes coming down the line.
together?
the time to ensure that you have the tools reconfiguring existing processes to ensure
and structures you need to report data that the business will smoothly deliver
that can be trusted. Investors, consumers the trustworthy, audit-ready reports being
and stakeholders are demanding greater demanded.
transparency and trust in reporting. It is a
key differentiator in where investment is
being made and can’t be ignored.
18
Such transformation relies on minimising the risks that As such, when asking how long, the answer is that you
exist in manual, siloed workflows that can lead to errors and shouldn’t need to extend your existing annual reporting
delays. The best way to tackle this is through automation timelines. By preparing now, you can reallocate time spent
that links data, both structured and unstructured, across all on tasks that currently demand a lot of attention (including
documents included in the process. This is the easiest way data collation, verification and managing inconsistent
to achieve consistency. communication between teams) to value-added initiatives.
19
CHAPTER 7
What are Investors face challenges in trusting Therefore, an audit-ready report relies on
requirements
False biases caused by companies of truth. This visibility needs to be
greenwashing through reporting only the comprehensive across the entire company.
positives create opacity for those looking
for ESG
to invest in businesses that match both Flawless audits depend on collaboration
operational expectations and clients’ For those responsible for the eventual
personal ethics. delivery of ESG reports (primarily the office
20
Of course, once established, the right The only thing we can be certain of is change.
processes will significantly shorten the time to More mandates are all but inevitable. The
create audit-ready ESG reports—removing the question is what you’re doing to face the
need to intensely check for inconsistencies, challenge of change head on. The only
adjust errors and ensure version control workable answer is to develop a strategy and
across a wide range of incoming sources, use technology that is flexible and scalable.
platforms and formats. A centralised, The traditional approach—reactively bolting-
automated platform will significantly optimise on technologies and processes to address
this process while reducing the element of risk each new mandate—is unsustainable. It
and error. causes bloat, introduces risk, and ultimately
fails to align with the market shift towards
For those involved in the report creation, developing connected and standardised
building assurance and confidence in their reporting processes.
ability to be audit-ready will free resources
for more analysis on the data. This brings To build trust and transparency in your
significant rewards to the business by allowing data, you need to have visibility over the
the CFO to upskill those in their team who entire reporting process. You need greater
would otherwise have been spending too long accountability, traceability and transparency.
on the administrative side of compliance. And you need to make more efficient use of
Crucially, the implementation of the right the limited time that you have to collate and
technologies must start immediately to relieve report on an expanded and more complex set
pressure on teams both now and in future. of data. That’s only possible with true end-to-
Creating seamless, integrated workflows end process transformation.
will enable collaboration and shorten the
timescales for creating audit-ready reports.
21
CHAPTER 8
Are any Change is a constant when it comes to process, just like the CSRD is set to do.
mandates
to ESG. The European Single Electronic solution to address the mandate’s specific
Format (ESEF) regulation is another clear needs, knowing that they will be able to
example. Already in place in Germany and achieve compliance without bringing any
disrupting
Austria for the 2020 report, ESEF will be additional improvements to the annual
compulsory across the rest of Europe for reporting process, or they take the time
the 2021 report. It mandates the use of to rethink how their entire end-to-end
reporting
machine readable and, therefore, more The crux of this decision is whether they
easily accessible. believe that their teams are overstretched,
that their tech stack is bloated and difficult
22
Why ESEF is more complex than it looks If, instead, the reporting teams have control of the entire
Looking specifically at ESEF, it could be easy to bolt on a end-to-end annual reporting process, and if they know that
solution that helps with XBRL tagging and file conversion. their data are consistent and tagging is watertight, then
If you take the mandate at face value, that’s pretty much all they can avoid this pain. They can file their ESEF-compliant
that’s needed to comply. Under the surface, however, there’s report early and keep their investors happy.
more at play. As one example, consider that your auditors
will now need to review the XHTML file. Converting from Future-proofing the annual reporting process
PDF to XHTML carries some risk and could inadvertently
introduce errors and waste time during the last mile of The impact of ESEF should be considered within the
the reporting process. XHTML shouldn’t be seen as just broader context of changes—both expected and not yet
another file type—it needs to be considered as the ultimate known—to the annual reporting process. We know the
source of truth. implications of the CSRD—there will be an increasing
number of contributors to the annual report, companies
ESEF adds more steps to the annual reporting process, will need to flawlessly execute the merging of non-financial
which, in turn, means that more time will need to be added and financial data and more responsibility will be landing at
to the end of the established annual reporting process. So, the feet of the CFO. But we don’t know the specifics of any
if there are errors or inconsistencies identified during the further inevitable mandates. This makes future-proofing
final review, these steps will need to be repeated. The file annual reporting processes a priority.
will need to be sent back to design to be reconfigured...and
reconfigured...and reconfigured again.
23
Bolting on solutions to a reporting framework isn’t an approach that will deliver
sustainable, long-term value. It will cause delays, inefficiencies, endemic long-term
disruption and, ultimately, bloated operations.
Instead, think about how you can achieve transparency and data consistency, and Get in touch to talk
make better use of your limited resources.
about how our ESG
Look at the changes arriving now—they are a catalyst to building long-term
foundations for consistent, compliant reporting processes.
solution can help
your organisation
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