Syed Faissal Ali

Product Owner/Business Analyst (Banking)

Email: syed.basketball@gmail.com | Cell: +91-9689620551 | Location: Pune, MH, India

An certified SAFe 5 POPM and certified Srcum Master and Bachelor of Technology in Computer
Science and Engineering (2009-13) with 8 + years of experience specialization in IT Consulting and
Support and seeking consulting opportunities in a leading organization

SkillsAgile Methodologies User Story Mapping

Delivery and Business Management Requirement Analysis

Product Management Market research

Product Backlog ManagementMicrosoft Excel

Stakeholder Management

Certification and Training

• Scrum Master Accredited Certification

• Certified SAFe 5 PO/PM

Professional Overview
Domain Expertise: Banking

Business Analysis/ Consulting : Accomplishments include:

• Defining Business and Functional Requirements that bridge the gap between Functional and
Technical Teams.
• Performed role of offshore PO in Agile Scrum development project & writing User stories.
• Authoring documents that capture Business Requirements, Functional Requirements.
• Managing expectations with various project stakeholders like Client, Development Teams,
QA teams Coordinating with the QA Team to help them understand the business flow and perform User
Acceptance Testing (UAT Process) compliant to client’s expectations.

Leadership:
• Responsibilities include translating domain requirements of the client and defining
requirements that govern the final quality of the deliverable.
• Conducted daily review meetings to check project status.
• Working directly with product owners and stakeholders to elicit their feedback on customer
satisfaction items.

• Communication:
• Extensive experiences in managing expectations of clients based in USA.
• Excellent written and verbal communication skills in English and Hindi.
• Processes:
• Extensive experience in projects based on Agile/ Scrum methodology as well as SDLC
framework.
• Tool Proficiency:
• Ensured timely project execution via quality reporting for client using JIRA.
• Proficient in Microsoft Excel, Word and Powerpoint

• Experiences:
•
• Citi, Pune (Officer)
• Role : Business Analyst
• Project Description : Enhance Citi Funds Transfer Pricing (CitiFTP) system for Interest Transfer
Pricing (ITP) to cover the planned portfolios in 2023 for Treasury globally and Develop Pool Transfer pricing in
support for Oracle Startegic Ledger for CBNA UK
• As a Product Owner, I am responsible for managing product backlog , ensuring that it is refined,
priotized and groomed regularly
• Working closely with Dev teams to ensurer clear understanding of requirements and acceptance
criteria
• Documenting requirements and the business needs in the JIRA confluence
• Driving the scrum ceremonies such as Product/Backlog Refinement, Sprint Planning and Daily
Standup
• Driving the Product Owner/Business Analyst Sync up calls
• Supporting testing enhancement and extracting user stories from design documents helped QE’s to
Automate the scenarios
•
•

Capgemini, Pune (Consultant)

•
• Client : Barclays
• Role : Business Analyst (Data Governance)
• Project Description : Inhouse application called as BDP (Barclays Data Portal) where it supports the
metadata and Data Quality Issue Management and it allows user to define the type of data they would like capture
and federate the governance of this data
•
• As a business analyst, I was responsible for
• Creating user stories, Acceptance criteria (BDD) as per the Business requirement
• Doing documentation on JIRA confluence
• Creating product backlog
• Creating Data Lineages
• Interacting with stakeholders and product owner for prioritizing the product backlog
• Running scrum ceremonies such as Refinement session, Daily standup etcs
• Driving the Business analyst calls such Refinement session, Product Backlog prioritization with PO’s
•
•
• Project Details :
Domain: Retail Banking
•
• Client : Barclays
Role : Business Analyst
Environment tools : JIRA, Confluence, MS Tools
Project Description : Application is dedicated to the end user called as bereavement application which is responsible
for notifying the bank about the deceased customer and this is an Java based application.
•
Responsible for :
•
• Documenting User stories and acceptance criteria (BDD)
• Supporting product owner by helping them analyze the business domain, stocking the product
backlog, and grooming the product backlog
• Documenting requirements and the business needs in the JIRA confluence
• Driving the scrum ceremonies such as Product/Backlog Refinement, Sprint Planning and Daily
Standup
• Driving the Business Analyst Sync up calls
• Supporting testing enhancement and extracting user stories from design documents helped QE’s to
Automate the scenarios
•
•
• Project Details
Domain: Retail
Role : Business Technology Analyst
Environment tools : JIRA, Confluence, MS Tools
• Phase 1 : Decoupling of Offers and Promotions
 • Earlier the application was Monolithic Application and based on client requirements we have
created independent MS API (Micro Service Architecture) which is responsible for validating the offers and
Promotions running in the US Market
• and we can deploy the feature independently
•
• Responsible for :
•
• Documenting User stories and acceptance criteria (BDD)
• Supporting product owner by helping them analyze the business domain, stocking the product
backlog, and grooming the product backlog
• Documenting requirements and the business needs in the JIRA confluence
• Driving the scrum ceremonies such as Product/Backlog Refinement, Sprint Planning and Daily
Standup
• Driving the Business Analyst Sync up calls
• Supporting testing enhancement and extracting user stories from design documents helped QE’s to
Automate the scenarios
• Doing Gap Analysis in previous and older versions of the product and documenting them

Figmd, Pune (Software Engineer) October 2019 – Present

Domain : US Healthcare
Role : Consultant
Environment Tools : JIRA,Google Docs, MSSQL, PostgreSQL

Responsible for :

• linking business and technical needs, worked closely with IT and application managers for gathering
requirements
• Acted as liaison between client and off-shore development teams to ensure timely and high-quality
delivery
• Document all requirements and the business solution such that stakeholders, the development team
and test team understand them clearly to go about their tasks.
• Supporting product owner by helping them analyze the business domain, stocking the product
backlog, and grooming the product backlog
• Conducting daily review meetings to check project status.
• Work with the test team during the test phase to ensure that solution is accurate and free of bugs and
issues.
• Utilizing Agile methodologies like Agile-Scrum
• Documenting user stories and acceptance criteria.

•
• Accountable for :
• Provided L2 level Support to the registries for managing their performances.
• Providing practice management support across all the registries (Creating, Activating and
Deactivating)
• Providing R & D analysis to L3 team for measure related issues.
• Worked on MIPS submission (Centers for Medicare & Medicaid Service)
• Worked on Provider Level Discrepancies with the BU stakeholders
• Providing consultation to the ETL Operations team for the data extraction.
• Perform the SQL queries on real time DB.

• Consulted on :
• Monitoring L2 Dashboard ,Tracking issues created by registries and internal stakeholders.
• Acted as liaison between CAS (Client Account) and L1 support team.
• Providing Adhoc report requested by clients and delivery management.
• Documenting SOP (Standard operating procedure) for operational processes.

Infogen Labs (Technology Support Engineer) November 2018 – October 2019

Role : Consultant
Environment Tools : JIRA, MSSQL, MS Dynamics CRM

Responsible for :
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and
developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Effectively communicating your insights and plans to cross-functional team members and
management.
• Gathering critical information from meetings with various stakeholders and producing useful
reports.
• Providing leadership, training, coaching, and guidance to junior staff.
• Documenting and communicating the results of your efforts.
•
• Accountable for :
• Managed ongoing support request and administrative needs of users
• Managing cases in MS Dynamics CRM
• Serve as the primary point of contact for questions and issues resolution
• Documenting the Knowledge base articles for support functions and the latest release.
• Maintaining life cycle of incidents and proper follow ups
• Marinating the Response and Resolution SLA’s.
• Contribute to the assessments of current client business and operations processes, identify
opportunities for improvement and peer review documented potential gaps
•
• Consulted on :
• Work with the test team during the test phase to ensure that solution is accurate and free of bugs and
issues.
• Providing Adhoc report requested by clients and delivery management.
• Documenting SOP (Standard operating procedure) for operational processes.
• Consult with testers, development engineers and business partners to help resolve issue.

Adroitsoft (Associate Business Analyst) November 2017 – November 2018 [Remote]

Domain : US Healthcare
Environment Tools : JIRA, MSSQL, R language, R studio.

Responsible for :
• Working directly with product owners and stakeholders to elicit their feedback on customer
satisfaction items
• Analyzing existing customer satisfaction functionality requests for providing business-value based
recommendations to Product Owners
• Serve as the primary point of contact for questions and issues resolution
• Providing mid level management for internal stakeholders.
• Documenting user stories and acceptance criteria
•
• Accountable for :
• Contribute to the assessments of current client business and operations processes, identify
opportunities for improvement and peer review documented potential gaps
• Subject Matter Expert and Advisor on regulatory compliance IT solutions entailing implementations
across APAC
• Collaborated with the project team in solution development and implementation; presented the
business solution to the client
• Providing Adhoc report requested by clients and delivery management.
• Documenting SOP (Standard operating procedure) for operational processes.
• Consult with testers, development engineers and business partners to help resolve issue.

• Consulted on :
 • Providing consultation to the client regarding Patient data analysis.
• Documenting the Knowledge base articles for support functions and the latest release.
• Providing R & D services to the client
• Analyzing R code for predictive analysis

Infosys (Analyst) February 2016 – November 2017

Domain: Manufacturing
Role : Support Consultant
Environment Tools : BMC Remedy, MSSQL, SAP

Responsible for :
• Provided Support to the SAP applications.

• Provided roles and administrations to the SAP users based on their plant industry.

• Serve as the primary point of contact for questions and issues resolution

• Providing end to end access management service request support

• Documenting the Knowledge base articles for support functions and the latest release.

• Maintaining life cycle of incidents and proper follow ups

• Marinating the Response and Resolution SLA’s.

•
• Accountable for :
• Contribute to the assessments of current client business and operations processes, identify
opportunities for improvement and peer review documented potential gaps
• Collaborated with the project team in solution development and implementation; presented the
business solution to the client
• Providing Adhoc report requested by clients and delivery management.
• Documenting SOP (Standard operating procedure) for operational processes.
• Regularly participated in testing phases.
• R & D exposure – research and analyze what can be done in terms of technical vertical and document
them.

• Consulted on :
• Acted as liaison between client and off-shore development teams to ensure timely and high-quality
delivery
• Conducted daily review meetings to check project status.
• Documenting and presenting the work done to the client daily and relate the use cases to the real
world.

Date: (Syed Faissal Ali)