3.1 Leading
3.1 Leading
3.1 Leading
Leading (Direction)
Management and leadership are often thought of as the same thing. Although it is
true that the most effective manager will almost certainly be an effective leader
and that leading is an essential function of managers, there is more to managing
than just leading. As indicated in previous chapters, managing involves doing
careful planning, setting up an organization structure that will aid people in
achieving plans, and staffing the organization structure with people who are as
competent as possible. The measurement and correction of people’s activities
through controlling is also an important function of management. However, all
these managerial functions accomplish little if managers do not know how to lead
people and to understand the human factor in their operations in such a way as to
produce desired results.
The managerial function of leading is defined as the process of influencing people
so that they will contribute to organization and group goals. This function of
management involves behavioral sciences and its major contributions to manage
the things. This chapter mainly centers on a variety of human factors important for
managing. Creativity plays a major role in managing and effective managers draw
from various theories and experiences in their efforts to harmonize individual and
organizational objectives, which is the key to leading.
Definition of direction:
Direction is telling people what to do and seeing that they so it to the best of
their ability. It includes making assignments, corresponding procedures,
seeing that mistakes are corrected, providing on- the-job instruction and
issuing orders. (Ernest Dole)
Directing is the guidance, the inspiration, the leadership of those men and
women that constitute the real core of the responsibilities of the management.
(Urwick and Breach)
Principles of Direction:
The role of a manager is to understand the needs, motives and attitudes of his
subordinates. He should use appreciate strategies according to the people and
situations. The following are some of the principles of effective direction:
No average person
People act in different roles, but they are also different themselves. There is no
average person. Yet, in organized enterprises, the assumption is often mase that
there is. Firms develop rules, procedures, work schedules, safety standards and
position descriptions -all with the implicit assumptions that people are essentially
alike. Of course, this assumption is necessary to a great extent in organized efforts,
but it is equally important to acknowledge that individuals are unique-they have
different needs, different ambitions, different attitudes, different desires for
responsibility, different levels of knowledge and skills and different potentials.
Unless managers understand the complexity and individuality of people, they may
misapply the generalizations about motivation, leadership and communication.
Principles and concepts, although generally true, have to be adjusted to fit specific
situations, in an enterprise, not all the needs of individuals can be completely
satisfied, but mangers do have considerable latitude in making individual
arrangements. Although positions requirements are usually derived from
enterprise and organization plans, this fact does not necessarily exclude the
possibility of arranging the job to fit the person in a specific situation.
Motivation
Management is an art of getting the work done by the people and thereby
achieving the best results. Getting the work done depends upon the
inducement of the people to better their performance by inspiring the
personnel with zeal to do work for the accomplishment of objectives of the
organization. It may rightly be called motivation of people, the most important
function of the personnel management. Management should constantly provide
for incentive or motivating forces to intensify their desire and willingness to
apply their potentialities for the achievement of common objectives. Some
people may be motivated by the intense outer pressures of reward while some
others are self-motivated.
Motivation is derived from motive motive means any idea, need, emotion or
organic state that prompts a man to an action. Motive is an internal factor that
integrates a man’s behavior. As the motive is within the individual, it is
necessary to study the needs, emotions etc., in order to motivate him to do work.
There are certain inducing factors which influence the man’s behavior and
induce him for the best performance to meet his needs and emotions. So,
motivation is a process to get the needs of the people realized with a view to
induce him to do work. Indeed, motivation is nothing bur an action of
inducement.
Motivation has been defined by Edwin B.Flippo as follows:
Characteristics of motivation
Motivation is concerned with inspiring the man to work to get the best
possible results. It may be done by two ways:
1. By Positive motivation
2. By negative motivation.
Positive motivation
In the real sense, motivation means positive motivation. Positive motivation
makes the people induce to do their work in the best possible manner they can
and improve their performance. It provides better facilities and rewards to
them for their better performance. It provides better facilities and rewards to
them for their better performance. Such rewards and facilities may be financial
and non-financial. Financial or monetary motivation may include different
incentive wage plans, productive bonus schemes etc. Monetary incentives
provide the worker a better standard of life while the non-monetary motivation
satisfies the ego of the man.
Negative motivation
Negative motivation aims at controlling the negative efforts of the workers and
so inducing the man to work positively in the interest of the organization. It is
based on the concept that if the man fails in achieving the desired results, he
should be punished. Punishments, reprimands, fear of loss of job are some of
the methods which are usually taken as a means to direct the man in the desired
direction. Under this method man works in fear and tends to produce minimum
enough to get by safety. The negative motivation may also be classified into
monetary and non-monetary motivation. The non-monetary negative
motivation may include reprimands, cut in facilities and greater control on the
activities etc. this is based on the presumption that man works because of fear.
Though both the methods of motivation-positive and negative aim at inspiring
the will of the people to work but the two differ in their approaches. Positive
approach has no place for punishment whereas the negative approach does not
provide for rewards. In this sense both are opposite to each other and may be
regarded as two ends of a rod.
Behavioral Model
Need can be defined as a condition requiring supply or relief, the lack of any
requisite, desired or useful. A motivating situation has both subjective and
objective aspect. The subjective side is a need, a drive or a desire. The
objective side is called the incented or goal. When the process of obtaining
the incentive satisfies the needs, the situation is described as motivating.
The findings of Elton Mayo helped Douglas Mc Gregor to form his theory of
human nature which is called Theory X and Theory y. Theory X assumed that
the most people are not willing to assume responsibility. They do not like to
work and they like to be directed. After defining theory X, he then questioned
whether these views of human nature are correct and if management practice
based upon it are correct.
Basing his analysis on Maslow’s hierarchy of need, he concluded that the theory
X is wrong. Therefore, he developed another theory. This is called theory-Y.
this assumed that people are not lazy by nature. The work is as natural as play
and people can work naturally if motivated properly.
Theory X
The idea one may get that theory X is manager is usually direct. They like
controlling people and they supervise people very closely. Theory Y manager
is directly opposite to the theory X manager. They are more supporting and
appreciative.
Let us not assume that theory is X good and theory Y is bad or vise verse for
the particular given situation and particular worker for a given job, a manager
should choose either theory X or theory Y.
A manager who adapts theory X will be of the type who orders people and is
more task oriented. A manager who adopts theory Y will be more relation
oriented and will care for worker. But only a combination of both theory X and
theory Y will give a manger good control over his group. So, a manager should
adopt theory X with a particular person and theory Y with the another and so on.
Safety needs: When the physiological needs are satisfied, the safety needs
become the most important in the hierarchy. These are the needs for protection
against danger or loss of existing physiological needs.
Social needs: The third level in the hierarchy comprises the social needs, that is
the giving and receiving of love, friendship, affection, belongingness,
association and acceptance. If the first two levels are fairly well satisfied, then a
person becomes keenly aware of the absence of friends or of a sweetheart, and
will be motivated toward affectionate relations with people in general.
Esteem needs: At the fourth level in the hierarchy are the esteem needs, which
are generally classified on to two subsets. The first subset includes the needs for
achievement, strength and freedom. In essence this is the need for
independence. The second sub set includes the needs for status, recognition, and
prestige. In essence this is the need for self- esteem of self-worth.
Self-actualization: The fifth and highest level in hierarchy is the self-actualization
need. This is the need to realize one’s potentialities for continued self-
development and the desire to become more and more of what one is and what
one is capable of becoming. This is also known as self-realization or self-
attenuation.
For example: A musician must create music, an artist must paint, a poet must
write in order to achieve ultimate satisfaction.
In 1943 Maslow arbitrarily suggested that in general, our physiological needs are
generally 85% satisfied, the safety needs 70% satisfied, the social needs 50%,
satisfied, the esteem needs 40% satisfied and the self-actualization needs 10%
satisfied.
Leadership:
Leadership styles
There are 3 widely used leadership styles or leadership approaches viz., Traits
approach, Behavioral approach and contingency approach.
Traits approach
Trait is basically a character and early notions about leadership dealt with
personal abilities. IT was believed that some people have leadership qualities
by birth or god’s gift. The traits that associate with leadership are identified as:
mental and physical energy, emotional stability, knowledge of human relations,
empathy, objectivity, personal motivation, communication skills, teaching
ability, social skills, technical competence, friendliness and affection, integrity
and faith, intelligence etc. This approach has several drawbacks:
Behavioral approach
Several studies have been made did not agree as to which traits are leadership
traits or their relationship to actual instances of leadership. It is found that most
of these so-called traits are really pattern of behavior.
There are several theories based on leadership behavior and styles. Some of
them are:
(ii) Style based on authority: Based on how the authority is used, the leaders are
styled into 3 groups.
1. The first is autocratic leader who commands and expects compliance, is
dogmatic and positive and leads by the ability to withhold or give
rewards and punishment.
2. The second is democratic or participative leader who consults with
subordinates on proposed actions and decisions and encourages
participation from them. This type of leaders includes the person who does
not take action without the concurrence of subordinates and who makes
decisions bur consults with subordinates before doing so.
3. The third type is free-rein leader who uses his power very little and
gives a high degree of independence to his subordinates to carry out
their work. Such leaders depend largely on subordinates to set their
own goals and the means to achieve.
The flow of influence with three leadership styles:
There are some variations within this simple classification of leadership styles.
Some democratic leader may consult and listen to their follower’s ideas and
concerns, but when decision is to be made, they make their own decision. A
participative leader is the person who is supportive. They consult with their
subordinates and take their opinions, feelings and suggestions before making
decision.
The use of any style will depend on the situation. A manager may be autocratic in
routine and emergency tasks. Leaders gain considerable knowledge and better
commitment on the part of persons involved by consulting with subordinates
whereas free-rein type leadership works better in R & D organizations. Fig 1 shows
the flow of influence with three leadership styles
Factor Leadership
style
Autocratic Participative Free-Rein
1.Decision maker Leader only Leader in Subordinates only
consultation
with subordinates
2.Discipline Obey the leader Cooperative Self-imposed
3.Delegation of Rare Good Complete
authority
(i) Likert’s four systems of management: Prof. Likert had developed four systems of
management based on his study of patterns and styles of leadership.
(iii) The managerial grid: A well-known approach to define leadership styles is the
managerial grid developed by Robert-Blake and Jane Mouton. Building on previous
history which dealt with managers concerned with both people and production, they
devised a two-dimensional grid based on people and production. Concern for
production on X-axis of grid includes the attitudes of a supervisor towards a variety of
things such as quality of policy decisions, procedures, creativeness, staff services, work
efficiency; volume of output etc. concern for people is taken on Y-axis of grid. This
include elements like degree of personal commitment towards good achievement,
maintenance of self-esteem of workers, placement of responsibility on the basis of trust
rather than obedience, provision of goal working conditions and maintenance of
satisfying interpersonal relations.
The managerial grid is a useful device for identifying and classifying Managerial styles,
but it does not tell how to lead.
(iv) Leadership involving a variety of styles: this concept is also called as leadership
continuum. It is seen that the leadership involves a variety of styles ranging from one
which is highly boss centered to the other which is highly subordinate concerned. The
style varies with the degree of freedom a leader or manager grants to his subordinates.
Thus, instead of suggesting a choice between two extreme styles of leadership
autocratic and democratic, this approach offers a range of styles with no suggestion of
what is right and what is wrong. This theory recognizes that which type of leadership is
appropriate depends on the leader, the subordinates and the situation.
The behavioral approach seems to suggest that the best style of leadership is one that
combines both autocratic and democratic. There is no one best style of leadership
under all conditions.
Effective leadership style varies with situation. The effective leaders need to analyse
the situation and find the most appropriate and best-suited style for a given
environment. Contingency approaches have much meaning for managerial theory and
practice.