EPP2601 ASSIGNMENT 2 LORETTA MKHIZE 67019070

UNIQUE NUMBER 789011

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 Question 1

1. Introduction

Reports about the 9 to 17 July 2021 South Africa experienced violent protests and social-political unrest
which was categorized by widespread violent protests, rioting and looting of shops and business, and
destruction of public facilities and private property in parts of KZN and Gauteng. The protest resulted in
the loss of properties, business stock, employment, livelihoods and essential services. The South African
Property Owners Association reported loss of billions in KZN and Gauteng. Estimation of 354 has dead.

2. Definition of concepts

2.1 Reports: are formal and detailed written documents that serve to communicate information
concerning a particular issue in the organization.

2.2 Proposal: refers to a documents prepared with the aim of convincing the potential client to
enter into an agreement of working on a particular idea with the other party. Memorandum
of Understanding to work together in crime prevention projects (Bovee and Thill, 2010:41)

3. Informal reports

Informal reports: it is data, facts, feedback and other types of information without analysis or
recommendation. The purpose of informational reports is to inform the reader of what happened
and to induce changes regarding the issue at hand.

Informational reports can be grouped into four categories namely:

Reports to monitor and control operations-On a national scale SAPO estimated that the extent
of damage was worth 50 billion. The KZN province lost 20 million, and in Durban alone, 1.5 billion
of the stock was lost by business.

Reports to implement policies and procedures- The government finally managed to restore calm
following the deployment of the South African National Defence Force
(SANDF) to KZN and Gauteng between 12 and 14 July 2021, as part of ‘Operation Prosper’ in
response to a request made by the National Joint Operational and Intelligence Structure
(NATJOINTS).

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 Reports to demonstrate compliance- Batho Pele can be translated to “People First” has been
summarized by this slogan: “We belong, we care, we serve. South African National Defence Force
managed to calm the situation.

Reports to documentation progress-on the 5 August 2021 President of the Republic,

announced changes to his Executive. He announced the appointment of an Expert Panel to
review South Africa’s response to the unrest.

There are different ways of arranging information in an informational report namely:

Comparison- the statictctics given by SAPOA estimation was worth 50 billion between the KZN
and Gauteng.

Importance –there are key lessons that emerge from the July 2021 protests that the government,
businesses, communities and society must consider for future prevention, management, and
resolution of such socio-political unrest.

Sequence- providing legal remedies such as restitution or compensation, establishing a system

of accountability for those responsible for the damage, ensuring that the right to peaceful protest
is respected and providing access to legal aid and representation for those affected.

Chronology- the protest started on the 9 to 17 July 2021 in KZN and Gauteng.

Spatial orientation-the 2021 July 2021 unrest saga in South Africa a protest of looting cost 50
billion losses in businesses and 354 loss of life and minor injuries people were also arrested for
committing crime.

Geography-in South Africa provinces that were affected KZN and Gauteng.

Categories- properties, business stock, employment, livelihoods, and farming, financial services
facilities, telecommunication facilities, foods distribution centers and sea ports. Government
programmers such as the Covid-19 vaccination programmer.

4. Analytical report

Analytical reports-solution offer information, analysis and recommendations on a particular issue.

They provide information on the cause and effect of a problem and suggest possible solution to
the problem. The purpose of analytical reports is to provide an understanding, an analysis, and
measures of dealing with the problem at hand

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Analytical reports are grouped into three categories namely:

Report to access opportunities-according to the Minister of Police , the planned violence was
intend to make the entire country ungovernable, but it had gained the most traction in the
KwaZulu-Natal and Gauteng provinces which had significant and groups opposing the sentencing
and incarceration of former President Zuma.

Reports to solve the problems- to curb the resurgence of the unrest there are myriad of issues
that have to be resolved and implemented such as ensuring that the security cluster acknowledges
the failing system and commits to its reform.
Crime intelligence should be prioritized along with public protest training to ensure our security
cluster is equipped for these instance of mayhem. Government has to adapt a poverty alleviation,
strategy, this has to ensure that inequality, unemployment and poverty is drastically reduced
whilst also allowing for the collaboration between different stakeholders such as CSO;s community
based organization, businesses, corporation. Ensuring basic infrastructure and timeliness of
service delivery is cultivated, improved and sustained public protests. To ensure that the livelihood
of those affected by the unrest especially small business owners, township economy, it is crucial
that various stakeholders such as COS’s. Community organization, local government and
municipalities come together to create political stable hospitable and secure environment.

Report to support decisions-establishment through number of interventions such s community

dialogues, skills transfers, municipal efforts to assist where they can and various other
stakeholders to ensure peace building and the promotion of investor confidence in order to
positively contribute to the economy. Government, businesses, communities and society must
consider for future prevention, management and resolution of such socio-political unrest.

Conclusion

The unrest in KZN occurred due to several reasons unpacked in this report, despite the countless
reports pointing to the arrest of former President Zuma. Many have pinpointed the immediate
trigger to the response in armed violence following his arrest but there have been underlying
issues which have been brewing not only in KZN but the rest of the country which have made
South Africa volatile and prone to instances of unrest. The report identifies these issues as the
lingering presence of deep-seated inequality, the high levels of unemployment and growing rate
of poverty which have been exacerbated by the pandemic. In lieu of being resolved the crippling
effects of post independent SA corruption, lack of basic service delivery and rising disgruntlements
by citizens with local and national government. The ever-growing public protests witnessed daily
in South Africa are a symptom of a country reeling with unresolved trauma’s, a failing leadership
structure inherited from apartheid government, growing concerns of issues which continue to
affect and determine the quality of life for those who cannot get a job nor decent drinking water.
The report has shown the multiple ways in which all spheres of government have continued to fail
those it is supposed to lead and provide quality service for. Beyond this, countless interventions

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to solve the crises have seem futile as they are deemed unsustainable and cultivate dependence
on the state despite there being research showing that out of all interventions in South Africa
since the dawn of democracy, social assistance programmes are still the only means to ensuring
South Africans can put food on the table. Although these aren’t without criticism, the call for an
adequate poverty alleviation strategy along with basic income support for the unemployed should
be a call heeded by all stakeholders. In conclusion, this report has tabled the various reasons,
recommendations, and accounts of those who were affected and witnessed the devasting impact
of the unrest in communities and to various property and basic infrastructure. These will render
helpful in instances of planned community dialogues and identified community interventions
dedicated towards peace building and social cohesion.

References

Blundel, R & Ippolito, K. 2008. Effective Organisational Communication. 3rd edition. London:
Prentice Hall.

Msimuko, AK & Mtukwa, JZ. 1985. Non-verbal forms of communication in Africa and their use in
training. PLET: Programmed Learning & Educational Technology, 22(3) / 267 – 272

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QUESTION 2

In an academic environment, nonverbal communication plays a crucial role in conveying

messages, building relationships, and enhancing understanding.
Let us explore some of the key categories of nonverbal communication and their relevance:

• Haptics (Touch):
Definition: Haptics refers to the study of touch as a form of nonverbal communication.
Application in Academia:
Greeting: Handshakes or fist bumps during introductions create a positive impression.
Comfort and Affection: Patting a distressed friend’s back or offering a comforting hug.
Task Accomplishment: Guiding a fellow student during a lab experiment.
Control: A professor placing a hand on a student’s shoulder to guide them.
For example: Duration, frequency, and intensity of touch influence perception

• Vocalics (Voice):
Definition: Vocalics refers to how we use our voice to communicate.
Application in Academia:
Tone: Professors’ tone impacts students’ engagement and attention.
Volume: Speaking loudly during lectures or presentations.
Pitch: Varying pitch to emphasize important points.
Pace: Speaking too fast or too slow affects comprehension.
For example: Effective vocalics enhance classroom communication.

• Kinesics (Body Movement and Gestures):

Definition: Kinesics involves body language and gestures.
Application in Academia:
Eye Contact: Maintaining eye contact during discussions or presentations.
Gestures: Using hand movements to emphasize concepts.
Posture: Standing confidently while delivering a speech.
For example: Positive kinesics foster engagement and convey confidence.

• Oculesics/Facial Expressions (Eye and Face Behaviour):

Definition: Oculesics refers to eye behaviour.
Application in Academia:
Eye Contact: Indicates attentiveness and interest.
Facial Expressions: Smiling to create a welcoming atmosphere.
Raised Eyebrows: Expressing surprise or curiosity.
For example: Effective oculesics enhance rapport and understanding.

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 • Physical Appearance:
Application in Academia:
Dress: Professors’ attire influences credibility.
Grooming: Well-groomed appearance reflects professionalism.
Body Language: Confidence in posture and movement.
For example: attention to physical appearance contributes to a positive academic environment.

DECLARATION FORM
I 67019070 L.S Mkhize declare that the portfolio of evidence is own original work and I did not copy any
other person work. I also declare that I have read and understand the Unisa Plagiarism policy, which
prohibits the submission of plagiarized work as one’s own work. Where I have used information from
other sources, a list of reference and in text reference is provided in order acknowledge the original
authors of the information.

Signature: L.S. MKHIZE Date:

20 Apr. 24 Place: Pretoria