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    Amar Singh Resume. Desktop Eng-1

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    shanam.mitk34
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    Amar Singh Resume. Desktop Eng-1

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    shanam.mitk34
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    Research 3

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    Amar Singh Resume. Desktop Eng-1

    Uploaded by

    shanam.mitk34
    Research 3

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    AMAR SINGH

    Email: amar85884@gmail.com
    Phone: +91-7267895013
    Location: Building No. M3, M Block Mamura Sec. 66 Noida. 201301

    CAREER OBJECTIVE
    Aim to be an associate with a progressive organization that gives me scope to update my knowledge
    and skills in accordance with the latest trends and be part of a team that dynamically works towards
    growth of the organization and gains satisfaction thereof.

    EDUCATION
    Bachelor’s Degree: with Networking & Infrastructure Management, Annamalai University. 2014.
    Intermediate: with PCM from N. E. Railway Boys Inter College Gorakhpur UP 2011.
    High School: with PCM from N. E. Railway Boys Inter College Gorakhpur UP 2009.

    SKILLS
    Networking Protocol TCP/IP, DHCP, FTP, IP, DNS.
    Computer/Hardware CPU, RAM, Storage, Peripheral Devices, Motherboards,
    Troubleshooting Power Supplies and Cooling Systems, Hardware
    Installation and Upgrades, BIOS/UEFI (Unified Extensible
    Firmware Interface) Settings and Configuration, Peripheral
    Connectivity (USB, HDMI, etc.)
    Operating System (OS) Linux (Red Hat), Windows.
    Computer Applications MS Office (All Versions), RAT (Remote Admin Tools), WDE
    (Workspace Desktop Edition), GCIC (Global Customer
    Interaction Center)
    Email Handling Gmail, Outlook.

    EXPERIENCES
    The Crox Group, Noida UP Apr/2023 – Present
    Jr. Desktop Support Engineer
     Provided technical support for desktop, laptop, and mobile devices, resolving hardware and
    software issues for end-users.
     Installed, configured, and maintained operating systems (Windows, Linux) and enterprise
    software applications.
     Diagnosed and troubleshot network connectivity issues, ensuring reliable access to LAN, Wi-
    Fi, and VPN services.
     Performed regular system updates, patches, and security scans to protect against
    vulnerabilities and ensure compliance.
     Assisted with the setup and configuration of peripherals, including printers, scanners, and
    docking stations.
     Provided remote support using tools such as TeamViewer, Remote Desktop, and Zoom,
    resolving issues efficiently without the need for on-site visits.
     Collaborated with IT teams to deploy and manage software and hardware rollouts, ensuring
    minimal disruption to business operations.
     Developed and maintained knowledge base articles and support documentation to
    streamline troubleshooting processes and empower end-users to resolve minor issues
    independently.
     Participated in IT projects, providing desktop support expertise and ensuring successful
    implementation of new technologies and systems.
     Assisted with disaster recovery planning and execution, ensuring critical data and systems
    were protected and could be restored quickly in the event of an outage.

    I Energizer (Samsung HHP), Noida UP Apr/2022 – Apr/2023


    Sr. Engineer Tech support
     Conducted in-depth troubleshooting and diagnostics for a wide range of mobile device
    problems, ensuring timely and accurate resolution.
     Solve technical issue of Samsung all Smartphones over call with the help of Remote Support
    features.
     Provided expert technical support and advice to customers, resolving complex hardware and
    software issues related to Samsung mobile devices.
     Collaborated with cross-functional teams including engineering, product development, and
    quality assurance to communicate customer feedback and drive product improvements.
     Acted as a liaison between customers and Samsung's technical teams, facilitating the
    resolution of escalated and challenging technical inquiries.
     Demonstrated excellent communication and interpersonal skills to convey technical
    information clearly and effectively to both technical and non-technical audiences.
     Maintained accurate records of customer interactions, technical solutions provided, and
    feedback received, contributing to ongoing product improvement efforts.
     Stayed up-to-date with the latest mobile device technologies, features, and software updates
    to provide accurate and relevant technical advice to customers.
     Provide help and guidance to Samsung smartphone users on how to use their devices
    properly.

    Client – Samsung India PVT. LTD.

    Navals National Academy, GKP UP Mar/2016 –


    Jan/2022
    Computer Science Lab Technician
     Developed and implemented curriculum for computer science courses, ensuring alignment
    with educational standards and fostering student engagement.
     Conducted lectures and hands-on activities to teach programming languages, software
    applications, and fundamental computer skills to students at various academic levels.
     Established and maintained a positive and inclusive learning environment, catering to diverse
    student needs and adapting teaching methods accordingly.
     Utilized educational technology tools and resources to enhance the learning experience,
    incorporating multimedia presentations and interactive software into lessons.
     Provided individualized support to students, addressing questions, concerns, and challenges
    related to computer science concepts and coursework.

    RGCSM-Rajeev Gandhi Computer Saksharta Missions, GKP UP Jun/2014 – Mar/2016


    Technical Support Engineer
     Conducted remote troubleshooting sessions to diagnose and resolve software and hardware
    issues for end-users.
     Delivered technical training sessions to clients, helping them optimize their use of software
    and technology products.
     Collaborated with cross-functional teams to resolve complex technical problems, escalating
    issues when necessary to ensure timely resolution.
     Acted as a liaison between customers and the development team, communicating user
    feedback and contributing to product improvement.

    Client – GDA (Gorakhpur Development Athourity), ITI GKP, Savitri Blood Bank, SBI Asuran Chowk
    GKP.

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