Tourism Information

Management
John Joseph T. Amiler
Information
Technology in
Hospitality
Industry
 01
Information Technology
Information Technology
• Information Technology refers to the technology involving
the development, maintenance, and use of computer
systems, software, and networks for the processing and
distribution of data
• In today's business environment, Information Technology
assists organization to manage information dynamically
and influences business competitiveness through assisting
decision makers to make appropriate decisions.
Information Technology
• Information Technology helps to meet the demands for
timely and accurate information by customers.
Information Technology in
Hospitality Industry
• The use of information technology in hospitality industry
has grown very fast over the past 20 years. The hospitality
industry was revolutionized due to advancements in
innovation and information technology.
Information Technology in
Hospitality Industry
• Many problems within the hospitality industry were
solved as a result of the IT revolution, Reduce costs,
Higher productivity and efficiency, improved service
quality, increased customer satisfaction, better
organizational integration, higher profitability
 IT-based Systems

Distribution Hotel-facing Guest-facing

Systems Systems Systems
 02
Distribution Systems
 Distribution Systems
• Distribution systems, also known as distribution networks,
are a crucial part of various industries and infrastructure
systems.
• They are responsible for the efficient and reliable
transportation of goods, services, or resources from a
source to their intended destinations.
 Distribution Systems
• Distribution systems can take many forms depending on
the specific context and industry, but their primary goal is
to facilitate the movement and delivery of items to end-
users or consumers.
 Distribution Systems
Supplier
Suppliers in tourism and hospitality are the entities that
provide specific products or services to travelers. These
products or services typically include accommodations,
tours, activities, transportation, and dining experiences.
 Distribution Systems
Distributer
Distributors, also known as intermediaries, are entities that
facilitate the marketing and sale of the products or services
offered by suppliers to travelers. They serve as
intermediaries between travelers and suppliers.
 Global Distribution Systems
• GDS stands for "Global Distribution System," and it refers
to a computerized network used in the travel and tourism
industry to facilitate the distribution of travel-related
products and services to various sales channels.
• GDS systems are essential tools that connect travel
providers (such as airlines, hotels, car rental companies,
and cruise lines) with travel agencies, tour operators, and
other travel professionals.
 Global Distribution Systems
• Global Distribution Systems provides a centralized
platform for travel agents to access and book a wide
range of travel services, including flights, hotel
accommodations, car rentals, and more. It allowed for
real-time availability checks, pricing comparisons, and
reservation management.
 Amadeus
• Amadeus is a global technology company that
specializes in providing solutions for the travel and
tourism industry.
• Founded in 1987, Amadeus has become one of the
world's leading providers of technology solutions and
services for the travel sector.
• It refers to the reservation tool travel agents use when
making an air, hotel, car or other travel service
booking. Amadeus is the leading GDS for the travel
industry.
 Galileo
• Galileo GDS (Global Distribution System) was a
prominent computer reservation system and GDS used
in the travel and tourism industry. However, Galileo is
no longer an independent GDS.
• It was acquired by Travelport, a leading travel
technology company, in 2001.
• Travelport merged the Galileo GDS with its Worldspan
GDS in 2006 to form a unified global distribution
system.
 Worldspan
• Worldspan was a global distribution system (GDS) that
provided technology solutions and services to the
travel and tourism industry.
• It played a significant role in facilitating the distribution
of travel-related products and services, connecting
travel professionals, including travel agencies, airlines,
hotels, and car rental companies.
 03
Hotel-facing Systems
Hotel-facing Systems
• Hotel-facing systems are software and technology solutions
designed to enhance the operations and management of
hotels, resorts, and other accommodation providers.
• These systems are used internally by hotel staff and
management to streamline various aspects of running a
hotel and ensuring a positive guest experience.
• Hotel-facing systems encompass a wide range of functions
and can be either standalone or integrated into a
comprehensive property management system (PMS).
 Property Management System
(PMS)
• The PMS is the central hub of hotel operations. It manages
reservations, check-ins, check-outs, room assignments,
billing, and guest profiles.
• It often integrates with other systems and devices like key
card systems and point-of-sale (POS) systems.
 Front Desk Reservation
Management System Management System

Inventory Operating Housekeeping

Management System Management Systems Management System

Energy Management
Point-of-Sale System
System
 Front Desk Management System
• Referred to as a Front Office Management System
(FOMS) or simply a Front Desk System, is a software
solution used by hotels and similar accommodation
providers to efficiently manage their front desk
operations.
• This system serves as the central hub for guest check-ins,
check-outs, reservations, and various guest services.
 Front Desk Management System

• Guest Check-In and Check-

Out
• Room Assignment
• Key Card Management
• Room Status Updates
 Reservation Management System
• This system allows hotels to accept and manage
reservations from various sources, such as online travel
agencies (OTAs), the hotel's website, travel agents, and
direct bookings.
• It ensures that room availability and rates are up to date.
• Plays a crucial role in efficiently managing bookings,
optimizing occupancy rates, and providing a seamless
experience for both guests and staff.
Housekeeping Management System
• Housekeeping systems help coordinate cleaning
schedules, room status updates, and maintenance
requests. They optimize room turnover times and ensure
that rooms are ready for new guests.
• The primary purpose of an HMS is to streamline
housekeeping tasks, improve room turnover times, and
ensure that guest rooms are clean and well-maintained.
Housekeeping Management System
• Task Assignment
• Cleaning Schedules
• Room Inspection
• Maintenance Requests
• Lost and Found
 Point-of-Sale (POS) System
• POS systems are used in hotel restaurants, bars, and
other food and beverage outlets. They facilitate order-
taking, billing, and inventory management. POS systems
can integrate with the PMS to post charges to guest
folios.
 Point-of-Sale (POS) System
• A combination of hardware and software used by
businesses, including retail stores, restaurants, hotels,
and other establishments, to facilitate transactions,
manage inventory, and streamline various aspects of
business operations.
 Point-of-Sale (POS) System
• Sales Processing
• Barcode Scanning
• Payment Integration
• Receipt Printing
 Inventory Management System
• Inventory systems help hotels manage their stock of
items such as linens, toiletries, and cleaning supplies.
They automate reorder processes and help prevent
shortages.
 Inventory Management System
• A software and hardware solution that helps businesses
efficiently track, manage, and control their inventory of
products or goods.
• Inventory management is critical for businesses to
optimize their supply chain, reduce carrying costs,
prevent stockouts or overstocking, and improve overall
operational efficiency.
Energy Management System (EMS)
• EMS systems help hotels monitor and control energy
usage, including HVAC systems and lighting, to reduce
energy costs and environmental impact.
• A set of hardware and software tools designed to
monitor, control, and optimize energy consumption
within a building, facility, or organization.
• EMS is primarily used to reduce energy costs, improve
energy efficiency, and minimize the environmental
impact of energy usage.
 04
Guest-Facing Systems
Guest-facing Systems
• Guest-facing systems are technology solutions and
interfaces that are designed to enhance the experience of
guests in the hospitality and service industry.
• These systems are used by guests directly to interact with a
hotel, restaurant, airline, or other service providers. They
play a crucial role in providing convenience, information,
and personalization to guests.
 Online Booking and Reservation
Systems
• These systems allow guests to browse and book
accommodations, flights, restaurants, and other services
through websites and mobile apps.
• They provide real-time availability, pricing, and
reservation confirmation.
 Mobile Apps
• Many hospitality and travel companies offer mobile apps
that allow guests to manage bookings, check-in or check-
out, order room service, access information about the
property or destination, and receive notifications about
their stay.
 Self-Service Kiosks
• In hotels and airports, self-
service kiosks enable guests
to check in, print boarding
passes, access maps, and
obtain information without
the need for direct staff
assistance.
 In-Room Tablets
• Some hotels provide tablets or
touchscreen devices in guest
rooms. Guests can use these
tablets to control room features
(such as lighting and
temperature), order room
service, request housekeeping,
and access information about
hotel services and local
attractions.
Assessment
Thank you!