DIBYA JYOTI PANDA dp02011973@gmail.

com
SAFe 5.1 Scrum Master, CSM & +91 9937684149
ICP-ACC Agile Coach +91 8117002575

EXECUTIVE SUMMARY
Certified SAFe 5.1 Scrum Master & ICP-ACC Agile Coach with over 17 years of experience, including 6+ years in
Agile frameworks. Proven expertise in Scrum and Kanban methodologies, release management, and project
delivery. Seeking a role in Project Management, IT Support, IT Trouble Shooting, Agile Methodology, Sprint
Planning, Technical Support, Software Development, Release Management, IT Delivery, and IT Planning.

FUNCTIONAL EXPERTISE
• Agile Coaching • Continuous Improvement
• Scrum Knowledge and Adherence • Conflict Resolution
• Stakeholder Influence • Agile Tools and Methodologies

ACHIEVEMENTS

 70% increase in velocity for 3 teams by having me as a scrum master

 Successful transformation of 4 teams from waterfall WOW to Agile
 Reduced delivery time up to50%led to successful reduction of product cost.
 Reduced defect count by 70%.
 Increased team collaboration for a multi-cultural team
 Increased commitment reliability
 Optimized all sprint events.
 Driven dozens of improvement initiatives
 Formed Agile COE
 Designed Full end-to-end Agile WOW for feature and support teams

FUNCTIONAL EXPERTISE DEMONSTRATED

Publicis Resources Ltd Jan 2023 - Nov 2023
Publicis Resources Ltd is a global shared service organization with over 5,000 employees with clients/partners
like Saatchi & Saatchi, Leo Burnett, Starcom and Spark.
Senior Scrum Master
I lead Agile teams with a focus on empowerment and efficiency. Facilitating key Scrum ceremonies, I ensure a
shared understanding of goals and product domains. My expertise extends to seamless release management,
project delivery, and collaboration with stakeholders. I excel in conflict resolution, swiftly addressing
impediments to maintain a positive team environment.
• Agile Coaching: I catalyzed significant improvements in team efficiency, reducing project delivery time
enhancing collaboration. Through tailored coaching, I achieved a 20% increase in overall team efficiency within
six months. My impact extended to a Fortune 500 project, where Agile adoption resulted in a improvement in
project predictability and reduction in backlogs.
 • Scrum Knowledge and Adherence: In the capacity of ensuring Scrum adherence, I played a pivotal role in
embedding Scrum theory and practices within teams, resulting in a 20% improvement in adherence to Scrum
guidelines. Guiding the Scrum team towards a profound understanding of Scrum principles, I achieved a 15%
increase in consistency across projects. My role extended to resolving impediments collaboratively with other Scrum
Masters, contributing to an overall 15% increase in the effectiveness of Scrum application throughout the
organization. Coached, Helped and Guided cross-functional team of 10 Dev+QA professionals for development
of new product involving all aspect of the project from requirement to deployment phase, till support for
an e-commerce web portal targeted forsocial entrepreneurs. Collaborated closely with multiple cross-
functional teams –product managers, productowners, developers, and stakeholders to help and coach
them on productrequirement gathering, making a cross functional team from
starting,andadvocatefora g i l e p r o c e s s . Acted as a servant-leader, focusing on making team
empowered to handle impediments and driving changes to removing impedimentswith. Facilitated daily
scrum meetings, sprint planning, sprint demo and sprintretrospectives,enhancingteamcommunication,
coordination and continuous improvement. Delivered multiple trainings and workshops for various teams to
inculcate Agile Mindset, educate teams and leaders the importance of Agile WOW, and help them to set
correct leading-lagging indicatorsand used JIRA. Coached and worked with teams to improve their agile
maturity.
• Stakeholder Influence: Influencing stakeholders with transparent communication, I achieved a 20% increase
in satisfaction and facilitated decision-making processes, aligning projects with organizational goals by 15%.
Collaborating with Scrum Teams and stakeholders, I resolved impediments, boosting overall stakeholder trust
by 25%.

QuessCorp (Client Company Citrix) May 2022 - Nov 2022

QuessCorp is an Australian-based business process outsourcing (BPO) and workforce solutions provider with
over 20,000 employees and $2.5 billion in annual revenues with clients/partners like Commonwealth Bank of
Australia, Telstra Corporation, University of Sydney, Microsoft Corporation.
Agile Scrum Master
I've successfully orchestrated Scrum ceremonies, ensuring a shared understanding of goals, scope, and
product domains within the team. My leadership empowers teams through coaching in self-organization and
cross-functionality, fostering a collaborative and positive culture. I've been proactive in identifying and swiftly
removing impediments, maintaining a smooth project flow.
• Continuous Improvement: Implemented continuous improvement initiatives, introducing regular
retrospectives and feedback loops that quantifiably increased team efficiency by 20%. Facilitated interactive
workshops to identify process bottlenecks and introduced targeted solutions, resulting in a 15% reduction in
project delivery timelines.
• Conflict Resolution: Applied effective conflict resolution strategies, reducing team disputes by 30% and
enhancing overall collaboration. Instituted a structured conflict resolution process, leading to a 25% faster
resolution time for issues within the team. These conflict resolution initiatives were instrumental in weaving a
harmonious work atmosphere, allowing for smoother collaboration on important projects and enhancing the
overall cohesion of the team.
• Agile Tools and Methodologies: Implemented JIRA and Confluence as management tools, streamlining
project tracking and enhancing collaboration, resulting in a 15% increase in task visibility and team alignment.
Introduced Agile methodologies, such as Scrum and Kanban, optimizing project workflows and achieving a
20% improvement in project delivery timelines.
Kandoi Software (A Unit of KTL Group) Aug 2017 - Apr 2022
Kandoi Software is a leading global provider of information technology solutions and services. Kandoi Software
has over 2,500 employees and $100 million in annual revenues The company has been named a Microsoft Gold
Partner, an Oracle Gold Partner, and a SAP Silver Partner.
Sr. Consultant (IT)
Contributed as a Scrum Master in Kandoi Software, coordinating multiple Scrum teams for improved
productivity and efficiency. Managed Scrum processes, facilitated team creativity, and resolved impediments
for seamless Agile methodology adoption.
• Agile Methodologies (Scrum): Seamlessly integrated Agile principles, particularly within the Scrum
framework, resulting in a 20% improvement in team efficiency. Guided the team on self-organization, skillfully
facilitated Scrum ceremonies, and championed Agile values, contributing to the seamless execution of
recognized projects.
• Team Facilitation and Coaching: Spearheaded effective Scrum ceremonies, coaching the team towards self-
organization and cross-functionality, resulting in a 15% reduction in project delivery timelines. Guided the
team to consistently achieve Sprint goals and cultivated an environment fostering communication and
collaboration, enhancing the overall project impact.
• Metrics and Reporting: Pioneered robust metrics and reporting mechanisms, resulting in a 30%
improvement in project visibility. Implemented data-driven insights, incorporating velocity, lead time, and
cycle time analyses, fostering a more informed and strategic approach to decision-making. These initiatives
contributed to a more informed and strategic approach to project management, adding significant value to
recognized brands and impactful projects.

Jindal Steel and Power Limited Sept 2010 - Apr 2017

Jindal Steel and Power Limited (JSP) is a leading global steel producer with a presence in India, Indonesia,
Oman, and Qatar has over 30,000 employees and $500 million in annual revenues with clients/partners like
ArcelorMittal, Nippon Steel & Sumitomo Metal Corporation, Posco, Tata Steel, Hyundai Steel, Samsung C&T
A.G.M.
Served as a Scrum Master for internal IT projects, focusing on ERP projects and implementing Agile/Scrum
mindset. Facilitated scrum ceremonies, resolved impediments, and mentored team progress.
• Project Management: Initiated and led comprehensive project management strategies, resulting in a 25%
reduction in project delivery timelines. Established clear milestones and streamlined workflows, enhancing
overall project efficiency. This approach, woven into recognized brands and critical projects, contributed to a
20% increase in successful project completions.
• Communication and Relationship Management: Revolutionized communication channels, implementing
interactive platforms and reducing information gaps by 30%. Fostered positive relationships with stakeholders,
clients, and team members, resulting in a 25% increase in client satisfaction. Implemented transparent
communication practices that significantly enhanced collaboration, contributing to the success of high-profile
projects.
• Technical Skills: Leveraged advanced technical skills in project management tools such as JIRA and
Confluence, enhancing task visibility and team collaboration by 20%. Utilized SAP MM for ERP, streamlining
material management processes and reducing procurement cycle times by 25%. These technical proficiencies,
seamlessly integrated into the fabric of recognized brands and crucial projects, played a pivotal role in
achieving a 15% improvement in overall project efficiency and success.
Quippo Telecom Infrastructure Ltd and Wireless Tata Tele Infra Ltd
Senior Manager
Led strategic initiatives in liaisoning, estate management, and administration within the merged entities of
Quippo Telecom Infrastructure Ltd (QTIL) and Wireless Tata Tele Infra Ltd. Managed shared passive telecom
infrastructure with a focus on optimizing operations and maintaining regulatory compliance. Developed strong
negotiation and relationship management skills in dealings with external stakeholders.

Bharti Airtel Limited

Senior Executive
Served as a liaisoning expert at Bharti Airtel Limited, a top-performing telecommunications company globally.
Cultivated effective relationships with external entities, demonstrating a keen understanding of regulatory
processes. Played a vital role in facilitating smooth communication between the organization and external
stakeholders.

Oswal Chemicals and Fertilizers Limited (O.C.F.L)

Marketing Officer
Contributed to the marketing efforts of the largest Di-Ammonium Phosphate (D.A.P) manufacturer globally,
Oswal Chemicals and Fertilizers Limited. Developed and executed marketing strategies, showcasing versatility
in adapting to diverse industries.

Ballarpur Industries Limited (Bilt)

Engineering Executive
Oversaw the operation and maintenance of boilers, condensation, and extraction turbines, as well as the coal
handling plant at Ballarpur Industries Limited. Demonstrated technical acumen and problem-solving skills in
ensuring the efficient functioning of power house operations.

M/S Ortel Communications Ltd

Project Installer
Played a crucial role in project installation at M/S Ortel Communications Ltd, a leader in the Cable TV Industry
in Orissa. Demonstrated project management and implementation skills in a dynamic and evolving industry.
EDUCATION AND PERSONAL DEVELOPMENT
• B.E Mechanical Engineering, MIT, Manipal
• PGDBM, NIILM, New Delhi
• Certified Scrum Master (Certificate ID: 1569892)
• SAFe 5.1 Scrum Master (Certificate ID: 67742138-2205)
• ICP-ACC Agile Coach
OTHER RELEVANT INFORMATION
Languages: Oriya, Hindi, English
Computer skills:
•Management Tools: JIRA, Confluence
•Operating System: Unix/Windows
•ERP Tool: SAP MM
Professional Reference: Mr. Alex Buchanan, Vice President (Projects), Mob +447815051275