RTO No: 91223

Student Project Portfolio

BSBPEF502 Develop and use emotional intelligence

First published 2020

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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
 Contents

Section 1: Evaluation criteria 5

Section 2: Personal analysis 6
Section 3: Personal emotional intelligence development plan 10
Section 4: Team emotional intelligence development plan 11
Section 5: Reflection 15

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 Student name: Raichal Lina Kumar

Assessor: Geeta Nagpal

Date: 3-22-2024

Business this assessment is WORLDUCATION

based on:

Business objectives: Worlducation makes elementary school tablet computers to improve

education and global literacy.

Team objectives: The team wants to make good tablets, create compelling educational
software, enter B2B and B2C markets, manage donations, solve
operational problems, and react to educational developments.

Team members: The team includes manufacturing, software development, sales,

marketing, and tech support specialists worldwide.

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 Section 1: Evaluation criteria

What is the format you An evaluation questionnaire asks behavioural and situational questions
have developed your to assess emotional intelligence components like empathy, self-
evaluation criteria in? regulation, positivity, and adaptability. Direct questions and hypothetical
scenarios will require respondents to describe how they would or have
reacted in certain situations.

Which question numbers Question 1 to 3

cover an evaluation of a
These questions will examine how the person handles colleagues' and
person’s empathy?
clients' emotions and supports them.

Which question numbers Questions: 4 to 6.

cover an evaluation of a
This portion tests how an individual regulates their emotions, especially
person’s ability to self-
in stressful situations or while facing obstacles, and how they avoid
regulate their emotions?
personal feelings from affecting decision-making and interpersonal
relationships.

Which question numbers Question numbers: 7 & 8.

cover an evaluation of a
This set of questions seeks to identify how the person stays happy,
person’s positivity?
drives themselves and others, and handles failures.

Which question numbers Questions: 9 & 10.

cover an evaluation of a
These questions test the respondent's capacity to adjust to workplace
person’s adaptability?
changes such as team relationships, job processes, and organizational
structure.

How will you measure the The outcomes will be measured by rating responses against
results? Explain how your predetermined criteria for high, medium, and low emotional intelligence.
rating or measurement for Each question can be scored from 1 (low) to 5 (high), and the total
a person’s emotional score measures emotional intelligence.
intelligence will be
For accuracy and impartiality, at least two management team members
determined.
will analyse each response and use real-world work examples to
support the judgements. The scores will then be discussed in the
context of professional development possibilities, focusing on exploiting
strengths and addressing areas for improvement through focused
activities per the policy.
This technique helps comprehend each team member's emotional
intelligence, enabling better informed decisions on professional growth,
team composition, and leadership tactics that align with Worlducation's
values and operational difficulties.

☒ A copy (or the link) to your evaluation to your portfolio.

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 ☒ Your completed evaluation and results

Section 2: Personal analysis

Student name:

Feedback participant 1 Anita

(name and contact number)

Feedback participant 2 Sofiya

(name and contact number)

Answer all of the questions below using the results of the evaluation in section 1 to guide your answers,
and feedback from your classmates/friends/family for parts c and d.

a) Document your findings on yourself in the four areas focussed on in your evaluation in section 1
as discuss your strongest area.

I approved my strengths and areas for improvement in Section 1's evaluation:

I had strong sensitivity for colleagues' and clients' feelings and was willing to help them in
difficult situations.
I scored moderately in self-regulation, yet I can manage my emotions, especially in
challenging situations. Maintaining emotional equilibrium can be improved.
Cheerful: I scored highly in optimism, staying cheerful and motivating myself and others
despite setbacks.
My adaptability score was moderate, meaning I can adapt to workplace changes but could do
better at accepting and thriving in new conditions.

I approved my strengths and areas for improvement in Section 1's evaluation:

I had strong sensitivity for colleagues' and clients' feelings and was willing to help them in
difficult situations.

I scored moderately in self-regulation, yet I can manage my emotions, especially in

challenging situations. Maintaining emotional equilibrium can be improved.

Cheerful: I scored highly in optimism, staying cheerful and motivating myself and others
despite setbacks.

My adaptability score was moderate, meaning I can adapt to workplace changes but could do

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 better at accepting and thriving in new conditions.

Strongest Area: My inherent ability to understand and assist others emotionally improves team
dynamics and client connections.

b) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person.

The validation of my heightened capacity for empathy is what struck me most when I looked at the
outcomes. As a result, I am even more confident that the key to successful interpersonal interactions
and teamwork is developing an emotional knowledge of and connection to other people. The
assessment also showed that I need to work on my self-regulation and adaptation so that I can better
handle change and obstacles.

c) Thinking about the questions asked as part of the evaluation and your learnings as part of this
unit, identify five of your emotional strengths.

These evaluation questions and unit learnings led me to identify five emotional strengths:
Empathy: Understanding and supporting others' feelings.
Resilience: Ability to overcome obstacles and stay hopeful.
Communication: Expressing thoughts and feelings.
Work effectively with others and create teamwork.
Adjustability: Flexibility to changing events and settings.

d) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional weaknesses.

Five emotional flaws emerged from the evaluation questions and this unit's learning:
Impatience: Trouble staying calm in stressful conditions.
Perfectionism: Setting unattainable goals for myself and others.
Conflict avoidance: Trouble working out interpersonal issues.
Oversensitivity to criticism or negative feedback.
Time Management: Trouble prioritising and managing workload.

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 e) Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.

My career and relationships benefit from my emotional strengths, such as empathy, resilience,
communication, teamwork, and adaptability.
Empathy helps me comprehend coworkers' viewpoints, improving communication and
teamwork. It improves teamwork and relationships by building trust and support.
Resilience: Helps me overcome obstacles, stay positive, and enhance workplace productivity
and morale.
Increases communication clarity and reduces misunderstandings and confrontations.
Teamwork becomes more transparent and understanding.
Collaboration fosters creative problem-solving and shared success. It fosters teamwork.
Adaptability: Helps me handle change and uncertainty. It helps preserve productivity and
efficiency by enabling quick adaptations.

f) Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.

Impatience, perfectionism, conflict avoidance, over-sensitivity, and time management concerns can
hurt my work and relationships.
Impatience: Can cause rash decisions, misunderstandings, and workplace confrontations.
This can cause conflict and inhibit teamwork.
Perfectionism can cause tension, procrastination, and discontent. It can cause missed
deadlines and team conflict.
Conflict Avoidance: This may keep me from resolving difficulties, causing tensions. It hampers
team communication and trust.
Oversensitivity: Taking criticism personally can lead to defensiveness and bitterness. My
capacity to accept constructive criticism and collaborate may suffer.
Time Management: Can cause stress, missed deadlines, and poor work-life balance. Delayed
or missing commitments reduce productivity and strain relationships with coworkers.

g) Complete the following table about personal stressors at work. Identify at least four sources of
stress that are most likely to result in workplace stress for you, your stress response (emotional,
physical, behavioural) and actions that you can take (or have taken) to manage stress.
The table includes examples only, as there could be a wide range of responses from students.

Personal stressor What is your stress response Actions/methods to address

Workload high Anxiety, frustration Set priorities, assign, manage

time.

Deadlines tight Fatigue, tension headaches Break work into little steps and
relax.

Colleague disputes Behaviour: Avoidance, irritation Address concerns directly,

mediate, or resolve conflicts.

Confused expectations Confusion, insecurity Ask questions, inform supervisors

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 h) Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.

Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
Order Being treated fairly
Safety Freedom
Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance

Now complete the table below.

Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.

Need and why this need is What is your emotional response Emotional control mechanism
important to you at work when this need is not met?

Respect Feelings: Anger, frustration Deep breathing, aggressive

communication for control

Being Valued Depression, self-doubt Control: Positive self-talk,

feedback

Autonomy Resentment, frustration Setting boundaries, focusing on

controllable areas

Respect Feelings: Anger, frustration Deep breathing, aggressive

communication for control

i) What other criteria could you use other than those you created in your evaluation to determine
your own emotional strengths and weaknesses?

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 Other emotional strengths and weaknesses criteria include:
Ability to resolve conflicts
Pressured decision-making
Communication assertiveness Stress and anxiety management
Adversity-resilience

Section 3: Personal emotional intelligence

development plan
Based on the identified areas for improvement and/or gaps, list at least five activities that should improve
your ability to identify and respond appropriately to a range of emotional expression through self-
reflection and feedback from others.
Enter the activities in order of priority.

Identified area of Briefly describe why you have Actions to improve area of emotional
emotional identified this as a priority intelligence development
intelligence
development

Self-Regulation Self-regulation is essential for  Practice mindfulness meditation daily.

controlling emotions, especially
 Attend stress-management workshops.
under pressure, and retaining
professionalism.  Keep an emotional regulation journal.

 Ask mentors and coworkers for advice.

 Participate in conflict resolution training.

Empathy Empathy improves relationships  Listen actively in conversations.

and teamwork by understanding
 Imagine others' views to comprehend
and supporting others' emotions.
them.

 Look for volunteer or community service

opportunities.

 Attend workshops or seminars on

empathy.

 Show gratitude and empathy daily.

Communication Effective communication helps  Learn communication skills.

communicate emotions and
 Communicate assertively.
promotes openness and respect.
 Ask peers and bosses about
communication style.

 Read communication tactics books or

articles.

 Role-play to improve communication.

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 Adaptability Adaptability helps workers cope  Accept new challenges and growth
with change and uncertainty, possibilities. Develop a growth mentality
improving productivity. that embraces learning and change.

 Form a transition support network of

coworkers or mentors.

 Establish priorities and time

management. Diversify your experiences
and perspectives.

Resolution of Conflict resolution abilities are  Attend conflict resolution classes.

Conflict essential for effective
 Listen and empathize in disputes.
relationships and conflict
management.  Use mediation or other parties where
needed.

 Consider mutually beneficial solutions.

 Assess prior conflicts to better.

Section 4: Team emotional intelligence

development plan

Complete the following tables for two team members after the roundtable discussion in the role of their
team leader or manager.

Team member: Raichal

Summary of this Raichal is emotional, especially in difficult times. Teams and collaboration
person as per their are their values. Empathy and adaptability are strengths, whereas self-
personality profile regulation and conflict resolution may be limitations.
discussed at the round
table (emotional
responses, beliefs,
identified strengths
and weaknesses):

How can you create Open and inclusive team environments allow Raichal to share their feelings.
opportunities for this Include Raichal in team meetings and conversations so they may freely
person to express their express their concerns. Address any difficulties or feelings with one-on-one
thoughts and feelings check-ins or feedback sessions.
in the work team that
best suits them?

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 How can you show Consider Raichal while making judgements that affect them. Ask Raichal for
consideration to this advice on job-related issues. Make decisions and how they fit with team
person when making goals plain and transparent. Even if you disagree, respect Raichal's feelings
decisions that affect and opinions to build trust and teamwork.
them as their team
leader?

Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified this development
development as a priority

Conflict Resolution Raichal sometimes 1. Offer conflict resolution workshops.

has difficulties
2. Promote active listening and empathy during
resolving issues
conflicts.
constructively,
affecting teamwork. 3. Help team members resolve issues.

Self-Regulation Raichal struggles with 1. Provide stress management and coping

emotion management, methods.
affecting teamwork
2. Promote mindfulness to boost emotional
and decision-making.
awareness.
3. Coach self-regulation and impulse control.

How could this person build further productive relationships within the team?

Raichal may improve teamwork by actively connecting with teammates and creating a supportive and
collaborative work atmosphere. Support Raichal in starting talks and building team rapport. Facilitate
team-building or social events to strengthen relationships. Allow Raichal to work on cross-functional
projects with diverse team members.

How can this person maximise their contribution to the team and increase work outputs?

Raichal can improve teamwork and output by improving time management and prioritization. Offer
Raichal time management training or resources to boost the organisation. To help Raichal prioritize,
and set task and project goals and expectations. To maximize productivity, assist with workload and
deadline management.

How can this person’s strengths contribute to reaching team goals?

Raichal's empathy and adaptability can help the team achieve goals by fostering collaboration,
understanding, and flexibility. Encourage Raichal to use empathy to support teammates and establish
partnerships. Help Raichal adapt to changes and difficulties to boost team resilience and agility.

Team member: John

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 Summary of this John exhibits values of teamwork and respect. Effective communication and
person as per their problem-solving are strengths. Reluctance to take risks and reticence to
personality profile express thoughts are weaknesses.
discussed at the round
table (cultural
behaviours, beliefs,
identified strengths
and weaknesses)

How can you create Creating a supportive and inclusive team environment allows John to share
opportunities for this their feelings. Encourage John to contribute to team meetings and
person to express their conversations, respecting their opinions. Give John one-on-one input to
thoughts and feelings address his fears and emotions.
in the work team that
best suits them?

How can you show Involve John in decision-making that affects them. Ask John for advice on
consideration to this job-related issues. Explain decisions and how they support team goals. Even
person when making if you disagree, respect John's views to build trust and teamwork.
decisions that affect
them as their team
leader?

Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

Assertiveness John hesitates to 1. Offer assertiveness workshops.

express opinions,
2. Promote forceful communication.
which hinders
communication and 3. Encourage confidence in speaking up.
recognition.

Empathy John sometimes has 1. Practice empathy and role-playing

trouble reading and
2. Promote active listening and perspective-taking
responding to
in teamwork.
people's emotions,
which affects 3. Give John volunteer or community service
teamwork. opportunities to develop empathy.

How could this person build further productive relationships within the team?

Engaging with team members and encouraging open communication can help John improve
teamwork. John should start talks and create team rapport. Help team members bond through team-
building or social events. Make projects for John to work with other team members to improve
teamwork.

How can this person maximise their contribution to the team and increase work outputs?

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 Focusing on time management and decision-making can help John maximise his team contribution
and work output. Give John time management tools to prioritise and achieve deadlines. Allow John to
make educated decisions and take calculated risks to contribute more decisively to team projects and
efforts. Help John develop reasonable goals to ensure team alignment and productivity.

How can this person’s strengths contribute to reaching team goals?

By encouraging cooperation and innovation, John's communication and problem-solving skills can
help the team achieve its goals. Help John use his communication talents to lead team conversations
and coordination. Use John's creativity to solve complicated problems and advance team goals. John
can help teams and projects succeed by using his abilities.

Section 5: Reflection

Answer the following reflective questions:

Which two tasks did you

complete? Note, they must
be different.

Task 1

Outline details of the Our brainstorming session focused on B2B marketing campaign ideas.
activity you completed We debated methods, target audiences, and messaging to produce a
together. captivating campaign.

How did this activity help A comprehensive marketing approach to boost B2B sales and market
the team to achieve team exposure helped the team achieve its goals. We created a successful
goals? campaign to attract clients and build the business by working together
and coming up with new ideas.

How did you model Active listening: I listened to my teammates' thoughts and insights
behaviours that without interrupting during brainstorming. I praised their contributions
demonstrate your and promoted accessible communication to create a welcoming
emotional intelligence workplace.
during this task? Provide at
Empathy: I considered our target audience's requirements and
least two examples.
preferences when discussing marketing techniques. I understood their
struggles and personalized our advertising to their pain areas.

How did this activity align This follows the company's collaboration and innovation policy. We
with the policy/procedures developed a marketing plan that met our goals by having productive
of the business? talks and using joint skills, following the company's values of teamwork
and creativity.

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 How did both of your team Team Member 1 (Raichal): Raichal's marketing expertise and inventive
members contribute ideas helped the team achieve its goal. They actively participated in the
towards the team goal in an conversation, offering creative campaign improvements.
individual capacity?

John, team member 2, facilitated the discussion and kept the team
focused on the main goals. His excellent communication and problem-
solving skills streamlined brainstorming and ensured that our ideas fit
the marketing strategy.

Task 2

Outline details of the This team-building activity involved tackling a tough software integration
activity you completed problem for our product. We separated the task into subtasks and
together. distributed responsibilities by team member competence.

How did this activity help The team achieved their goals by collaborating, problem-solving, and
the team to achieve team working together. By working together to overcome obstacles, we built
goals? our relationships, improved communication, and improved our ability to
manage similar issues in the future, boosting our product development
efforts.

How did you model Conflict Resolution: When differences occurred about how to solve the
behaviours that situation, I promoted constructive discussions and supported
demonstrate your compromise. I kept the team positive and focused on solutions by
emotional intelligence resolving issues quietly and respectfully.
during this task? Provide at
I was flexible and adaptable as unanticipated hurdles arose during the
least two examples.
work, altering our approach to solving them. I inspired team confidence
and trust by addressing uncertainties with perseverance and ingenuity.

How did this activity align The company's collaboration and problem-solving policy supports this
with the policy/procedures practice. We solved the software integration problem by working
of the business? together and exploiting each other's capabilities, following the
company's ideals of innovation and quality.

How did both of your team Team Member 1 (Raichal): Raichal used their technical expertise to find
members contribute answers and fix technological issues. Problem-solving and attention to
towards the team goal in an detail helped us overcome hurdles and achieve our goals.
individual capacity?
Team Member 2 (John): John coordinated team operations and kept
everyone engaged. His leadership and delegation talents streamlined
problem-solving and advanced our aim.

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