Fula
Fula
Fula
• If the passenger whose ID card no. is indicated on the ERS/VRM is not travelling, all other passenger(s) booked on that ticket, if found
travelling in train will be treated as travelling without ticket and charged accordingly.
• Only confirmed/RAC/Partially confirmed E-ticket is valid for travel. Fully Waitlisted E-ticket is invalid for travel if it remains fully waitlisted
after preparation of chart and the refund of the booking amount shall be credited to the account used for payment for booking of the ticket.
Travelling on a fully waitlisted e-ticket is illegal.
• Valid IDs to be presented during train journey by one of the passenger booked on an e-ticket:- Voter Identity Card / Passport / PAN Card / Driving
License / Photo ID card issued by Central / State Govt / Public Sector Undertakings of State / Central Government ,District Administrations , Municipal
bodies and Panchayat Administrations which are having serial number / Student Identity Card with photograph issued by recognized School or College
for their students / Nationalized Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph/Unique Identification Card
"Aadhaar", m-Aadhaar, e-Aadhaar.
• General rules/ Information for e-ticket passenger have to be studied by the customer for cancellation & refund. Details available on
http://contents.irctc.co.in/en/eticketCancel.html
• In case of Train Cancellation on its entire run, full refund will be granted automatically by the System. However, if the train is cancelled partially on
its run, passengers are required to file TDR within 72hrs from schedule departure of the train from the passenger's boarding station.
• Passengers are advised not to carry inflammable/dangerous/explosive/articles as part of their luggage and also to desist from smoking in the trains.
• Contact us on: - 24*7 Hrs Customer Support at 0755-6610661, 0755-4090600 or Mail To: care@irctc.co.in.
• Variety of meals available in more than 1500 trains. For delivery of meal of your choice on your seat log on to www.ecatering.irctc.co.in or call 1323
Toll Free. For any suggestions/complaints related to Catering services, contact Toll Free No. 1800-111-321 (07.00 hrs to 22.00 hrs)
• FOR MEDICAL EMERGENCY/FIRST AID, CONTACT TICKET CHECKING STAFF/GUARD OR DIAL 138.(ALL India Passenger Helpline No. 138)
• PNR and train arrival/departure enquiry no. 139
• To report unsavory situation during journey, Please dial railway security helpline no. 182
2. Partially waitlist/Confirmed/RAC E ticket E-ticket where some passengers are confirmed/ RAC and other wait-listed.
2. Name of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the waitlisted passengers in the partially waitlist ticket).
1. Confirmed E-ticket before chart preparation: E-ticket can be cancelled online and the amount will be refunded electronically to the respective agent's account used for booking.
2. Confirmed E-ticket after chart preparation: Cancellation/ refund request received after preparation of chart are forwarded by IRCTC to concerned railway for manual processing.
Refund amount received from concerned railway will be credited back to the respective agent's account used for booking by IRCTC.
3. Partially waitlisted E-ticket before chart preparation: E-ticket can be cancelled online and the amount will be refunded electronically to the respective agent's account used for booking.
4. Partially waitlisted E-ticket after chart preparation: E-ticket cannot be cancelled online after chart preparation. Partially waitlisted e-ticket holder where part passengers have travelled and want to
claim refund for passengers who have not travelled is required to send the original certificate issued by TTE / Conductor in lieu of the same to IRCTC after filing online refund request through the
respective agent. The partially waitlisted e-ticket holder where no passengers have travelled and wants to claim refund is required to file online refund request through the respective agent. It would
then be forwarded to concerned railway and refund received from Railways would be credited back electronically to the respective agent's account used for booking by IRCTC.
5. If the ticket is partially waitlisted/ Confirmed/ RAC at remote location chart preparation then E-ticket cannot be cancelled online. It is required to file refund request online for claiming refund
through the respective agent. It would then be processed offline and refund received from Railways would be credited back electronically the respective agent's account used for booking by IRCTC.
Dynamic fare stands for the fare component which may be increased with the subsequent bookings in Premium special train.
3. Cancellation is not allowed. However, ticket can be cancelled and full refund is admissible if the train is cancelled by Indian Railways.
4. For any reason, if berth cannot be given to passenger by Indian Railways on booked PNR, full refund shall be granted to the passenger through TDR.
5. Agents will not be allowed to book tickets in trains with dynamic pricing.
e) If train is cancelled, E-ticket can be cancelled online up to 3 days from the date of departure of the train through the respective agent's account used for booking.
f) Bank charges, if any, will be payable extra.(For details of bank charges, kindly refer to Terms and Conditions on www.irctc.co.in)
g) The Compartment/ Cabin/ Coupe/ Coach/ Seat numbers for first AC and First class will be allotted at the time of chart preparation.
h) The customer who has opted for auto-up gradation during booking of his/her e-ticket is requested to check the up-gradation chart before boarding the train.
SL/2S Rs.15.0/-
1AC/2AC/3AC/CC/3E/FC Rs.30.0/-